Database Users

Bought a new O2 XDA Exec. And I what did I get?

I bought a brand new O2 XDA exec on ebay. This guys sells a ton of them, and has 100% positive feedback. I got it today (3 days past the garranteed delivery date) and I looked at the call duration. It has over 12 hours of outgoing calls, and over an hour of incomming calls. Now, this guy lives in Hong Kong, and I don't want to ship this thing all they way back to him. Also, I have to press VERY hard to get the spacebar to work. Is that normal?
What do you guys think I should do? Aside from the spacebar it works fine. But I payed for a new one...

Windowsrookie said:
I bought a brand new O2 XDA exec on ebay. This guys sells a ton of them, and has 100% positive feedback. I got it today (3 days past the garranteed delivery date) and I looked at the call duration. It has over 12 hours of outgoing calls, and over an hour of incomming calls. Now, this guy lives in Hong Kong, and I don't want to ship this thing all they way back to him. Also, I have to press VERY hard to get the spacebar to work. Is that normal?
What do you guys think I should do? Aside from the spacebar it works fine. But I payed for a new one...
Click to expand...
Click to collapse
Ask him why it's not new and see what he says. Maybe he shipped the wrong one? Then play it by ear, might be a genuine mistake...

Dude, I'd report that to Ebay first.... NOW!

If it is having a outgoing and incoming call duration time then its definately not a brand new piece it is a second hand & hey y to settle for a second hand if u have oaid the price for a new one .

can u post the seller id?

i just bought a second hand xda exec on ebay a week ago
its rele a good deal, 138 pounds include postage
and it is alrite n does not have the problem u got
btw can u please post the id out? i cant stand such a ebay scum
his behaviour brings shame on all hong kong pple

Here's what I bought.
http://cgi.ebay.com/ws/eBayISAPI.dl...MEWA:IT&viewitem=&item=140079929069&rd=1&rd=1
He sent me this email...
Please be assured that our O2 XDA EXEC is brand new and the call duration record is belongs to a source XDA EXEC.
Your phone default is provided by Hong Kong O2 in Chinese phone language. As a result, we need to upgrade the device from Chinese to English for overseas buyers. We backuped all English ROM data from a source device to a memory card, and then transferred to your PDA. This is the fastest way to upgrade from Chinese to English ROM. However, all data inside the source device will be transferred to your device(Similiar to a PC program named GHOST works for Windows system). We are so sorry to inform you that air time record of your phone is belongs to the source device instead of yours. We apologize for any inconvenience thus caused.
Click to expand...
Click to collapse
I've looked the device over more today, and the paint is chipping off one of the hinges. He said I could ship it back to him and get another "New" device but that will cost me alot to ship back to hong kong, and I'm sure I'd get another used device.

I have been reading through XDA forums for a year now on the Universal threads. I had never encountered anything about upgrading ROMs through an SD Card. PLUS, anyone who had upgraded their device knows that the CALL TIMERS are UNAFFECTED by a ROM upgrade. The solution for setting the CALL TIMERS back to zero was just posted about a month ago. So if I were you, I would return the device and opt for a full refund. Report the seller for misrepresentation of an item and have him banned at ebay.

So he lied to me twice? Would it be easier to just deal with this through ebay, instead of the seller himself? Does everyone else think the same?

Good Luck
I've had negative experince with ebay / paypal when electronics are shipped as new, my experince was that after a couple weeks, paypay decided that the value of the item was not affected by it being used. So I submitted a claim with ebay, ebay required that I get the item appraised by someone in the industry, on company letterhead, with that companies information, contact information... and what they belived the value was. Ebay would then pay the difference.
I just said screw it, becuase what was I supposed to do take it into Best Buy or Radio Shack, and ask them to do it?

I've bought a lot of stuff on ebay, and the ONLY bad experiences I have had were on items from Hong Kong. I NEVER buy anything from there now. It is not in my nature to issue generalized prejudices, but really, out of about seventy deals, the only three bad ones were from there, and I only bought four Hong Kong items..... One item didn't work, but it was dirt cheap so I just shrugged it off, one was cheap and an absolute counterfeit unfit for purpose, and the other was not as described by way of condition. NEVER AGAIN for me.

I bought the following item few days ago, I did not receive it yet. I'm starting to get a bit worried after Windowsrookie experience...
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=150088140806
Windowsrookie, I suggest you contact the seller first to see if he could do a full refund.
Otherwise if he doesn't accept, contact ebay and explain the situation.
I personally think sellers like this one should be banned from ebay.

Here's what I think you should do:
Search the EBAY for info about items that are very different from the advertised. Yours is used, and that's a lot different from a new one. File a complaint, following all the right procedures.
At the same time, file a complaint and ask for refund from PayPal (assuming you paid via PayPal).
There were a lot of complaints about fake ULTRA II SD cards, and EBay itself published an article on how to proceed.
If all goes well, you'll got to keep the unit you recived AND get your money back - meaning you'll get yourself a free O2 phone.
None of this is illegal: those are the recommended procedures EBAY suggest you to take.
Good luck.

He said he'd send me a "New" one though. But Then I would have to pay for shipping to hong kong. And that's not cheap. Yesterday the screw holding the screen to the rest of the device fell out. I had to super glue it back together because the screw is stripped....
Also, I just noticed. The D-Pad on my O2 is sliver. Isn't it supposed to be black?

I filed a complaint.

He wants to call me through the phone and talk. Should I give him my #, or just keep talking in the resolution center at PayPal?

Windowsrookie said:
He said he'd send me a "New" one though. But Then I would have to pay for shipping to hong kong. And that's not cheap. Yesterday the screw holding the screen to the rest of the device fell out. I had to super glue it back together because the screw is stripped....
Also, I just noticed. The D-Pad on my O2 is sliver. Isn't it supposed to be black?
Click to expand...
Click to collapse
YES, the D-Pad shoud be black. I have an O2 Exec and ALL is black except for the slightly silver metal top.
Talk to him and demand a FULL refund, but don't cancel the ebay report until you get your money back. Demand that he should reimburse you for the shipping and handling.

It is a fraud indeed, if the one you got is all silver in color, it is call T-Mobile, if it is all grey in color, it is call Dopod 900, if it is all black, it is O2 exec.
In fact, Hong Kong has no T-Mobile and O2 exec for sale, it has only parallel import from UK or Europe. In Hong Kong, officially only Dopod 900.
Back to your case, I was advised that you can actually report to Hong Kong Police through the internet. Don't let him get away.

Here's a pic of it.
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As you can see, the paint is chipped on the edge, and the D-Pad is sliver. How could they mix up the D-Pad?
It came in a DoPod box, but is O2 branded...

Well, he told me to ship it back, and he'll refund all my money and shipping costs. What do you guys think?

If your with Vodafone cancel the insurance!!

I was unlucky enough to break my screen on my HD2, nevermind I thought its insured. So I sent my phone off Monday lady from vodafone told me on the phone this morning its been repaired and sent back to store, so I quickly went down to store to see its arrived back still smashed toi pieces. They said I could have any phone I wanted, I said ok I want a HD2.... guess what they dont bloody stock em anymore, so now I dont know what to do ive tried everything spoke to insurance customer services etc and there all saying the same thing. The annoying thing is its still been sold for vodafone business users but they point blank refuse to give me one of them.
This is a word of warning for anyone who has insurance through them.... CANCEL! because you'll be screwed over if your device breaks like mine

Hi, you may find you can locate and purchase the phone yourself and bill them for it, have you tried this. Note though they will try to say this is not part of the agreement but remind them of you statuatory rights and ask them to put it in writing that you cannot source you own phone if they cannot, then see what they say.

Im not a Vodafone business customer. I bought the HD2 online and after 2 weeks rang them up for a replacement due to various problems I had with it. They said that was no problem and to my utter surprise they sent me a replacement HD2 the next morning.
I believe the direct number for returns/replacements they gave me was 08448540430 s you could give that a try.
On the otherhand, my Dad has a Bold 9700 and he is a business customer and my account is under his name so maybe that's why they sent me a replacement, although she didn't mention that at all on the phone. Also if you bought it in a shop maybe it's different? Either way you should be ok if you kick up enough of a fuss, or hanging up and trying different people. When it comes to customer services you can get good people and bad people, just pot luck.
Give it a try and see how it goes. Also can I ask how much the insurance is per month?

I ordered my hd2 through the net and pay 10 pound a month for the insurance, I think all I can do at the moment is hold out and like you said keep trying to talk to different people. I just find this whole thing so ridiculous, its not my fault Vodafone have decided to drop the HD2 in favour of the IPhone surely the idiots would have kept stock back for these incidents now all they say is I can have any phone from their current range, but as you all know nothing compares

"YOU'RE" abv. of "you are". EG: "If you're with Vodafone..."
Tell your friends. Thank you!

I got called and by vodafone and they offered me a £10 month with first month free insurance for my HD2. The guy said on the phone its insured for up to £1000 pound and £250 for accesories, phone is only £500 so its should be no problem getting a replacement.
They are trying to fob you off. I would go to a shop and request to speak to a manager regarding the matter, after that request insurance T&C papers and get the address for head office complaint regarding the matter and remember to get managers name and branch number for including in complaint.

Ruudfood said:
"YOU'RE" abv. of "you are". EG: "If you're with Vodafone..."
Tell your friends. Thank you!
Click to expand...
Click to collapse
"YOU'RE" abv. of "you are" EG: You're a twat...!!
Your friends already know. Cheers!

Ruudfood said:
"YOU'RE" abv. of "you are". EG: "If you're with Vodafone..."
Tell your friends. Thank you!
Click to expand...
Click to collapse
I want to be your friend too.

Sorry for my punctuation error, hopefully most people with an ounce of intelligence knew what I meant, I thank you.

beyondthought said:
"YOU'RE" abv. of "you are" EG: You're a twat...!!
Your friends already know. Cheers!
Click to expand...
Click to collapse
Touche!

The basic tenet of an insurance policy is that it should put you back in the same postion as you were just before the claim arose.
In your case, this means they are legally bound to replace the HD2 with as near a match as can be sourced. Nothing else in the Vodafone catalogue even approaches it, so they are not within their rights to fob you off with something inferior.
Insist on a like for like replacement (1GHz processor, Capacitive screen, WM6.5), or demand the funds to buy a new one. If they still refuse, threaten then with a small claims court writ, and report them to the FSA. They are charging you for a premium device; thye have no option but to honour it.

I think its pathetic service from vodafone really. Cxx my insurace with voda because if they cant repair the damm phone they wont give me two of the only phones I want as a replacement, an iphone ot a htc hd2.....so whats the point. sh!t service, sh!t company and i'll be going back to o2 at the end of my contract.

Roguexmg said:
I got called and by vodafone and they offered me a £10 month with first month free insurance for my HD2. The guy said on the phone its insured for up to £1000 pound and £250 for accesories, phone is only £500 so its should be no problem getting a replacement.
They are trying to fob you off. I would go to a shop and request to speak to a manager regarding the matter, after that request insurance T&C papers and get the address for head office complaint regarding the matter and remember to get managers name and branch number for including in complaint.
Click to expand...
Click to collapse
Thats crazy, I'd be fuming mate!!!
Ruudfood said:
"YOU'RE" abv. of "you are". EG: "If you're with Vodafone..."
Tell your friends. Thank you!
Click to expand...
Click to collapse
Worlds most helpful post.................. bell end!

I never ever ever ever ever take out insurance with the phone company. O2 tried to flog me their policy. Like Vodafone, it's overpriced.
I've been with CUSC http://www.cusc.co.uk/ for many years.

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got me right on the funny bone with that one...still giggling 5 mins later
perhaps it would be prudent if I referred to what made me giggle..
http://forum.xda-developers.com/showpost.php?p=5318059&postcount=10
personally I rely on my house and contents insurance which has £2500 personal posessions covered for all eventuallities/misfortunes regardless of location (and yes I did check with them that it would cover my HD2)

Karlos G said:
Worlds most helpful post.................. bell end!
Click to expand...
Click to collapse
Was pointing you to Touch Response also helpful? I don't think your abuse was really necessary!

Can I trust this Radio Shack manager?

On my first post I talked about how difficult it was to have my EVO with screen issue replaced. The long and short of it was I talked to the RS manager. He didn't acknowledge my problem and sent me to Sprint. I went to Sprint. The rep said the problem was cosmetic and didn't interfere with the phone's operability. If I want it replaced that I'd go through the insurance process and pay $100. Early this morning I decided to go back to RS just return the phone, cancel my account and get a refund. The manager told me that Sprint's contract only gives refund under 14 days. I told him to show that to me on the contract. Of course he can't because there is no such thing. Then I said that the first time I came in he didn't even bother to check the phone's defect. Instead he said that he too has an EVO and there's nothing wrong with it. I said it's a light leakage and you can't see it over a brightly lit area. You have to go to the backroom and check it out. Then he said that he's not a technician. Later on he agreed to have it replaced as soon as stocks become available. I told him to put it into writing. He got one of those flyers on his desk, made a note on the back of it and affixed his signature. Then I said, "Will this do?" He said yes. I pretended that I was about to leave. He didn't move or said anything. Then I went back to his desk and said, "Okay I'm definitely returning this phone." He said, "Why?" I said, "You said this paper will do but you didn't even bother to get my number or write my name on this so called list." He became panicky, got some papers from his desk and said that he already have my name there since yesterday. Then I said, "Really? Then show it to me." Of course he can't show anything cause my name's not there. He said, "Okay, sir, what's your name and number?" I gave my name and number and he wrote it. Then I said, "Can you please put your promise on your calling card?" He got one of those generic cards with no name on it and wrote his commitment there. I said, "Put your name on it and sign it." He complied.
Now, can I trust this manager to replace my EVO? Can I rely on that piece of paper and calling card? Is this typical of RS managers?

why not try a different radio shack and see if you can avoid this mess

you're making this post because your intuition tells you he's full of ****. trust your intuition. no regrets. go!

Now I've been through some **** with Sprint and outside phone retailers ... some **** where I felt like I got the run around but this all sounds pretty weird dude.
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edit: This is also why I wouldn't buy my phone from a "shack" these days, or many other places for that matter. We order our ish through sprint, returns/replacements handled with Sprint. Sprint service has been pretty decent so far. Apart from a dude selling my mom the wrong phone charger a few years back or when they activated / updated the wrong numbers, creating a few hours of confusion which was eventually just dismissed but was crazy. I hate going into stores, thus if it can be avoided it is.

That return policy might just be for radio shack...I work for a verizon retailer and we have a 15 Day return policy as well...the worry free guarantee for verizon corporate is 30 days. But no matter what, you can always get the district office number and call above that manager...judging by the way he's acting, someone needs to let his upper management know.
There is no excuse for piss poor customer service.
Sent from my Eris using XDA App

Return the phone and either get a new EVO or go with the Galaxy S.
I still would like to slap all these CS-reps going around telling people, "Oh, it's just a cosmetic problem, it doesn't interfere with the phone's operability".
I feel like yelling in their faces, "Did I buy a brand new product? Or did I buy a brand new product that said on the box that it might come with cosmetic damages? Which the **** is it?"
Any rep that tells this bull**** to customers needs to get fired. It is totally unacceptable that you are being locked into a 2-year contract with high monthly payments, only to get a phone where cosmetic damages should be accepted by the customer as being a normal event for a BRAND NEW phone.
Now bring me a CS-rep I can slap fifty times for saying such idiotic remarks. What the hell is wrong with these people? They are either seriously lacking in IQ and common sense or they are being sheeped around by upper managements and their internal memos.
/rant.

Find a number for a district manager and call them. I'm pretty sure that will get you some action.
Sent from my HERO200 using XDA App

I bashed and bashed and bashed RS online and out of nowhere they called me up and had me come in to replace my phone with light leakage with a brand new one. Since then, I have a completely different perspective of them.
Personally, I'd trust the manager. He wouldn't have gone through all this trouble if he didn't assume responsibility.
My opinion.

What do i do?!?!?!??!?!?!?!?!?

O bought it from Mac mall and it was running fine for a week And then this happened.
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Sent from my Nexus s

return to macmall

regalpimpin said:
return to macmall
Click to expand...
Click to collapse
Should I call Asus?
Sent from my Nexus 7 using Tapatalk 2

The post above you had it right... return it to where you bought it.
Sent from my Nexus 7

If you're within your return period with macmall, thats who you want to contact. After 15-30 days whatever it may be, then you'd have to contact Asus.
You don't want to contact Asus, ever..
So get with macmall as soon as possible.

regalpimpin said:
If you're within your return period with macmall, thats who you want to contact. After 15-30 days whatever it may be, then you'd have to contact Asus.
You don't want to contact Asus, ever..
So get with macmall as soon as possible.
Click to expand...
Click to collapse
Thanks. Will do. Its only been 2 days..and it was the new set model
Sent from my Nexus 7 using Tapatalk 2

regalpimpin said:
If you're within your return period with macmall, thats who you want to contact. After 15-30 days whatever it may be, then you'd have to contact Asus.
You don't want to contact Asus, ever..
So get with macmall as soon as possible.
Click to expand...
Click to collapse
I completely agree with the guys above, with it being brand new, get macmall to exchange it. It's just like taken an item that's DOA back to walmart and exchanging it for a different new one.
The RMA process through Asus will work too, but you'll have to send it to them, wait on them to approve the RMA. You can either authorize $200 on your card when you start the RMA and get another one shipped immediately and then have the charge refunded once they inspect your tablet and determine it's a manufacturers defect and not user induced, or you can just do a no money RMA, ship it to them, wait on them to receive it, and input it into the system, inspect it, then repair the damage or send you another repaired refurbished tablet.
I'm grateful for the RMA process, but in your situation you're better off just exchanging it for a brand new one if the retailer will do that for you, I'd at least give it a shot.

CharliesTheMan said:
I completely agree with the guys above, with it being brand new, get macmall to exchange it. It's just like taken an item that's DOA back to walmart and exchanging it for a different new one.
The RMA process through Asus will work too, but you'll have to send it to them, wait on them to approve the RMA. You can either authorize $200 on your card when you start the RMA and get another one shipped immediately and then have the charge refunded once they inspect your tablet and determine it's a manufacturers defect and not user induced, or you can just do a no money RMA, ship it to them, wait on them to receive it, and input it into the system, inspect it, then repair the damage or send you another repaired refurbished tablet.
I'm grateful for the RMA process, but in your situation you're better off just exchanging it for a brand new one if the retailer will do that for you, I'd at least give it a shot.
Click to expand...
Click to collapse
I decided to return it. Thanks guys. Probably end up getting a transformer prime
Sent from my Nexus S using Tapatalk 2

Screen/LCD Replacement

I dropped my phone and cracked the screen. Where can I buy a legit screen replacement?

Not much out there that I can find that looks legit. Best bet is probably this
https://www.oneplus.com/support/repair-pricing/details?code=9

This seems to be the cost of the screen if I were to repair it through OP. I'd rather just fix it myself tbh.

adobrakic said:
This seems to be the cost of the screen if I were to repair it through OP. I'd rather just fix it myself tbh.
Click to expand...
Click to collapse
Yes that's exactly what it is, I would rather do the repair my self as well if I were in your shoes but for the time being it doesn't appear that there are any legitimate replacement screens out.

Quick duckduckgo search found this...
https://www.witrigs.com/oem-screen-replacement-for-oneplus-6t-midnight-black

p51d007 said:
Quick duckduckgo search found this...
https://www.witrigs.com/oem-screen-replacement-for-oneplus-6t-midnight-black
Click to expand...
Click to collapse
It's also out of stock. Doesn't do much good unfortunately

This just happened to me this past weekend (6ft fall face first) Was looking for 3rd party replacements on eBay, AliExpress, etc. priced at $140 - $170. Heard from a buddy that oneplus does repairs so I contacted support and summited a RMA for a screen/digitizer replacement and was quoted $90.34 plus tax, shipping and labor.
I personally think this is a better deal compared to replacing it myself since they're using OEM parts. Or am I missing something? [emoji848]
Sent from my Nexus 5 using Tapatalk

I had no luck finding a reputable supplier so OEM is really the only option, and the prices are not bad. Hopefully the turn around is fast though for you if you go that route.

samdroid959 said:
This just happened to me this past weekend (6ft fall face first) Was looking for 3rd party replacements on eBay, AliExpress, etc. priced at $140 - $170. Heard from a buddy that oneplus does repairs so I contacted support and summited a RMA for a screen/digitizer replacement and was quoted $90.34 plus tax, shipping and labor.
I personally think this is a better deal compared to replacing it myself since they're using OEM parts. Or am I missing something? [emoji848]
Click to expand...
Click to collapse
$90.73 is cheap. Just probably gonna be without your phone for a while .. just send it to them next day mail. Seems like a good price.

For me personally, sending it back to OP is the best option. I'd figure $90 + shipping + labor (hopefully it's like 20%) plus it won't void the warranty if I'd did it myself. I'll update the final price and how long the turn around is after I get the my phone back.

Wow that sucks, I feel bad for you, If your phone is still under warrenty, maybe they'll repair it for free.

Free repair for user initiated cracked screen... Funny. That would be nice

samdroid959 said:
For me personally, sending it back to OP is the best option. I'd figure $90 + shipping + labor (hopefully it's like 20%) plus it won't void the warranty if I'd did it myself. I'll update the final price and how long the turn around is after I get the my phone back.
Click to expand...
Click to collapse
It might be $60+ for the labor though... I would assume it would be a 1 hour charge.... would be neat to see an actual receipt posted here.. Would be even neater if they just sold replacement parts on their website (now THAT would be revolutionary for a phone company)
---------- Post added at 04:17 PM ---------- Previous post was at 04:16 PM ----------
Swimguy14 said:
Free repair for user initiated cracked screen... Funny. That would be nice
Click to expand...
Click to collapse
For a low $24.95 a month we will replace your cracked screen for FREE no matter what you do with it!

Square trade warranty is $9 per month and no copay for repairs including broken screen if you send in the phone or take it to local repairs authorized by them. $25 copay for in home repair.
Sent from my ONEPLUS A6013 using Tapatalk

Frankenscript said:
Square trade warranty is $9 per month and no copay for repairs including broken screen if you send in the phone or take it to local repairs authorized by them. $25 copay for in home repair.
Click to expand...
Click to collapse
I would never bring a phone to a repair place. I've done it before to have a screen replaced they put in a very clearly cheap Chinese knockoff screen in. It looked like crap and just off. A couple months later same phone fell off my bed about 2 feet onto carpet and the new screen cracked.

I did some further reading and see that there's actually a $149 deductible/copay for all repairs before the warranty kicks in, and the $25 for in home repairs is on top of that. OK, warranty probably not worth it statistically.

please let us know as soon as you get it back. thank you.

Electric1447 said:
Wow that sucks, I feel bad for you, If your phone is still under warrenty, maybe they'll repair it for free.
Click to expand...
Click to collapse
Mine is the T-mobile version, and I unlocked the bootloader and rooted it. AFAIK, that voids whe warranty. :/
I don't mind paying for a replacement, but idk how much labor will cost. Worried it would be a lot though.

adobrakic said:
Mine is the T-mobile version, and I unlocked the bootloader and rooted it. AFAIK, that voids whe warranty. :/
I don't mind paying for a replacement, but idk how much labor will cost. Worried it would be a lot though.
Click to expand...
Click to collapse
AFAIK the screen replacement is considered an out of warranty repair. At least that's what I was told over the phone with support.
Just sent mines out today with the label they sent me (next day air). Wasted 2 days waiting for the label and called and they told me to check my spam folder and there it was [emoji1787]. They told me it should be a 3-7 day turnaround (pending inspection and payment).
I'll post the cost/invoice once I receive it.
Sent from my Nexus 5 using Tapatalk

Here's the break down I got this morning. Thought it would be cheaper but was prepared to fork out more than what they're asking for.
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"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
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