Can I trust this Radio Shack manager? - EVO 4G General

On my first post I talked about how difficult it was to have my EVO with screen issue replaced. The long and short of it was I talked to the RS manager. He didn't acknowledge my problem and sent me to Sprint. I went to Sprint. The rep said the problem was cosmetic and didn't interfere with the phone's operability. If I want it replaced that I'd go through the insurance process and pay $100. Early this morning I decided to go back to RS just return the phone, cancel my account and get a refund. The manager told me that Sprint's contract only gives refund under 14 days. I told him to show that to me on the contract. Of course he can't because there is no such thing. Then I said that the first time I came in he didn't even bother to check the phone's defect. Instead he said that he too has an EVO and there's nothing wrong with it. I said it's a light leakage and you can't see it over a brightly lit area. You have to go to the backroom and check it out. Then he said that he's not a technician. Later on he agreed to have it replaced as soon as stocks become available. I told him to put it into writing. He got one of those flyers on his desk, made a note on the back of it and affixed his signature. Then I said, "Will this do?" He said yes. I pretended that I was about to leave. He didn't move or said anything. Then I went back to his desk and said, "Okay I'm definitely returning this phone." He said, "Why?" I said, "You said this paper will do but you didn't even bother to get my number or write my name on this so called list." He became panicky, got some papers from his desk and said that he already have my name there since yesterday. Then I said, "Really? Then show it to me." Of course he can't show anything cause my name's not there. He said, "Okay, sir, what's your name and number?" I gave my name and number and he wrote it. Then I said, "Can you please put your promise on your calling card?" He got one of those generic cards with no name on it and wrote his commitment there. I said, "Put your name on it and sign it." He complied.
Now, can I trust this manager to replace my EVO? Can I rely on that piece of paper and calling card? Is this typical of RS managers?

why not try a different radio shack and see if you can avoid this mess

you're making this post because your intuition tells you he's full of ****. trust your intuition. no regrets. go!

Now I've been through some **** with Sprint and outside phone retailers ... some **** where I felt like I got the run around but this all sounds pretty weird dude.
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edit: This is also why I wouldn't buy my phone from a "shack" these days, or many other places for that matter. We order our ish through sprint, returns/replacements handled with Sprint. Sprint service has been pretty decent so far. Apart from a dude selling my mom the wrong phone charger a few years back or when they activated / updated the wrong numbers, creating a few hours of confusion which was eventually just dismissed but was crazy. I hate going into stores, thus if it can be avoided it is.

That return policy might just be for radio shack...I work for a verizon retailer and we have a 15 Day return policy as well...the worry free guarantee for verizon corporate is 30 days. But no matter what, you can always get the district office number and call above that manager...judging by the way he's acting, someone needs to let his upper management know.
There is no excuse for piss poor customer service.
Sent from my Eris using XDA App

Return the phone and either get a new EVO or go with the Galaxy S.
I still would like to slap all these CS-reps going around telling people, "Oh, it's just a cosmetic problem, it doesn't interfere with the phone's operability".
I feel like yelling in their faces, "Did I buy a brand new product? Or did I buy a brand new product that said on the box that it might come with cosmetic damages? Which the **** is it?"
Any rep that tells this bull**** to customers needs to get fired. It is totally unacceptable that you are being locked into a 2-year contract with high monthly payments, only to get a phone where cosmetic damages should be accepted by the customer as being a normal event for a BRAND NEW phone.
Now bring me a CS-rep I can slap fifty times for saying such idiotic remarks. What the hell is wrong with these people? They are either seriously lacking in IQ and common sense or they are being sheeped around by upper managements and their internal memos.
/rant.

Find a number for a district manager and call them. I'm pretty sure that will get you some action.
Sent from my HERO200 using XDA App

I bashed and bashed and bashed RS online and out of nowhere they called me up and had me come in to replace my phone with light leakage with a brand new one. Since then, I have a completely different perspective of them.
Personally, I'd trust the manager. He wouldn't have gone through all this trouble if he didn't assume responsibility.
My opinion.

Related

Gutted!

Guys i'm with O2 and lost my phone last night. I have no insurance do any of you know of any insurance policies that let you insure after you have lost the phone? or something similar. I am about 3 weeks into an 18 month contract To say i'm gutted is an understatement
stBlueJay said:
Guys i'm with O2 and lost my phone last night. I have no insurance do any of you know of any insurance policies that let you insure after you have lost the phone? or something similar. I am about 3 weeks into an 18 month contract To say i'm gutted is an understatement
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that sad do you have serial number? in slovakia, police can track phone on base of serial number even if SIM card is changed... can you do something similar in UK?
stBlueJay said:
Guys i'm with O2 and lost my phone last night. I have no insurance do any of you know of any insurance policies that let you insure after you have lost the phone? or something similar. I am about 3 weeks into an 18 month contract To say i'm gutted is an understatement
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Gutted indeed. Doesn't microsoft myphone have a tracking facility on it?
If you have household insurance you could claim it on that, i have my phone insured on my business insurance.
Good luck amigo
Of course there aren't any insurance policies that will cover an already lost/stolen phone...if only it were so
If you have home/holiday/credit card insurance you can sometime be covered under such a policy.
If your going to claim it on insurance though, just be careful on exactly how you word your claim. Insurance companies are very...sneaky when it comes to insuring phones. A word, a phrase or a situation out of place would result in £/$/€0. For example if you say you lost it in a pub your pretty much not getting a penny from them. Read the fine print on an insurance form to be sure what,when,where and how your phone would be covered.
I was wondering if maybe i could take out an insurance policy then maybe make a claim in a couple of days? Anyone ever tried something like this??
So gutted
stBlueJay said:
I was wondering if maybe i could take out an insurance policy then maybe make a claim in a couple of days? Anyone ever tried something like this??
So gutted
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Plenty of people who now have a criminal record have yes
Insurance policies normally have a clause that states you can't claim for x time (mine is 2 weeks for instance) after taking out a policy or changing the phone you want covered. There's also a whole bunch of conditions about timeframes for informing you network provider to block the sim etc.
Really your choice is:
1) learn the lesson, report it to O2 so they can block your sim and issue you with a new one, fork out for a new (sim-free) phone and get it insured this time. Cost: £500 + price of insurance
2) take out insurance now, wait for the required time before you can claim to elapse, submit a fraudulent claim, risk have it turned down and risk someone running a huuuuuuuuuuuge bill on your sim for which you'd be 100% liable. Cost: lots of trouble (for fraud), whatever £££ has been charged to your sim, and most likely having to buy a new phone anyway.
Have you tried calling your number at all (maybe some kind soul has found it)
Points taken,wish i could afford to but another one but unfortunately there is no chance of this. Looks like i'm going to be joing the ranks of non-HD2 owners
Back to my K800i then
Personally I would go back to O2, tell them the phone is lost or stolen, block the sim and imei, then see if there is any way they can help you out.
Better to be upfront and honest and maybe get something rather than dishonest and risk massive problems for yourself. later on.
At worst you will get a replacement sim to use in another phone. You could also try buying yourself out of the contract.
Start by talking to them first to assess your options.
Good luck.
WB
Happy Days
Taxi driver just rang my house he's dropped my phone to te local police station He said the phone was too complicated to use otherwise he would've sold it ;p Oh yed thak the lord. Thanks for your advice guys....
wtf?? You are the luckiest guy ever. LOL
jagnet said:
Of course there aren't any insurance policies that will cover an already lost/stolen phone...if only it were so
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In the UK Orange provide after the event cover (well they did as I used it once)
stBlueJay said:
He said the phone was too complicated to use otherwise he would've sold it
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bronx said:
wtf??
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My exact reaction.
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you're a lucky guy, maybe you should get it insured with someone now, just in case
very lucky! now you know why I kept asking about insurance when I was thinking of a SIM free HD2, O2 insure mine for just 4.99 a month
DMAND said:
very lucky! now you know why I kept asking about insurance when I was thinking of a SIM free HD2, O2 insure mine for just 4.99 a month
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That's hardly a bargin is it!! That's about £60 a year for a £500 phone?!
10% of your device cost on insurance. Why not just add it to your home contents insurance, should be cheaper.
might be cheaper on home insurance but might be more on excess if you need to make a claim, o2 only charge £25 excess
Bugger, really sympathise with you mate. The trouble is that insurance really adds to your monthly bill that it doesnt seem worth taking, until something like this happens.
Now I read the thread properly.....thank god for the honest cabby!
stBlueJay said:
Taxi driver just rang my house he's dropped my phone to te local police station He said the phone was too complicated to use otherwise he would've sold it ;p Oh yed thak the lord. Thanks for your advice guys....
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Make sure you drop that guy a drink or something for Christmas. It's nice to hear of honesty in this world.

If your with Vodafone cancel the insurance!!

I was unlucky enough to break my screen on my HD2, nevermind I thought its insured. So I sent my phone off Monday lady from vodafone told me on the phone this morning its been repaired and sent back to store, so I quickly went down to store to see its arrived back still smashed toi pieces. They said I could have any phone I wanted, I said ok I want a HD2.... guess what they dont bloody stock em anymore, so now I dont know what to do ive tried everything spoke to insurance customer services etc and there all saying the same thing. The annoying thing is its still been sold for vodafone business users but they point blank refuse to give me one of them.
This is a word of warning for anyone who has insurance through them.... CANCEL! because you'll be screwed over if your device breaks like mine
Hi, you may find you can locate and purchase the phone yourself and bill them for it, have you tried this. Note though they will try to say this is not part of the agreement but remind them of you statuatory rights and ask them to put it in writing that you cannot source you own phone if they cannot, then see what they say.
Im not a Vodafone business customer. I bought the HD2 online and after 2 weeks rang them up for a replacement due to various problems I had with it. They said that was no problem and to my utter surprise they sent me a replacement HD2 the next morning.
I believe the direct number for returns/replacements they gave me was 08448540430 s you could give that a try.
On the otherhand, my Dad has a Bold 9700 and he is a business customer and my account is under his name so maybe that's why they sent me a replacement, although she didn't mention that at all on the phone. Also if you bought it in a shop maybe it's different? Either way you should be ok if you kick up enough of a fuss, or hanging up and trying different people. When it comes to customer services you can get good people and bad people, just pot luck.
Give it a try and see how it goes. Also can I ask how much the insurance is per month?
I ordered my hd2 through the net and pay 10 pound a month for the insurance, I think all I can do at the moment is hold out and like you said keep trying to talk to different people. I just find this whole thing so ridiculous, its not my fault Vodafone have decided to drop the HD2 in favour of the IPhone surely the idiots would have kept stock back for these incidents now all they say is I can have any phone from their current range, but as you all know nothing compares
"YOU'RE" abv. of "you are". EG: "If you're with Vodafone..."
Tell your friends. Thank you!
I got called and by vodafone and they offered me a £10 month with first month free insurance for my HD2. The guy said on the phone its insured for up to £1000 pound and £250 for accesories, phone is only £500 so its should be no problem getting a replacement.
They are trying to fob you off. I would go to a shop and request to speak to a manager regarding the matter, after that request insurance T&C papers and get the address for head office complaint regarding the matter and remember to get managers name and branch number for including in complaint.
Ruudfood said:
"YOU'RE" abv. of "you are". EG: "If you're with Vodafone..."
Tell your friends. Thank you!
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"YOU'RE" abv. of "you are" EG: You're a twat...!!
Your friends already know. Cheers!
Ruudfood said:
"YOU'RE" abv. of "you are". EG: "If you're with Vodafone..."
Tell your friends. Thank you!
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Click to collapse
I want to be your friend too.
Sorry for my punctuation error, hopefully most people with an ounce of intelligence knew what I meant, I thank you.
beyondthought said:
"YOU'RE" abv. of "you are" EG: You're a twat...!!
Your friends already know. Cheers!
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Touche!
The basic tenet of an insurance policy is that it should put you back in the same postion as you were just before the claim arose.
In your case, this means they are legally bound to replace the HD2 with as near a match as can be sourced. Nothing else in the Vodafone catalogue even approaches it, so they are not within their rights to fob you off with something inferior.
Insist on a like for like replacement (1GHz processor, Capacitive screen, WM6.5), or demand the funds to buy a new one. If they still refuse, threaten then with a small claims court writ, and report them to the FSA. They are charging you for a premium device; thye have no option but to honour it.
I think its pathetic service from vodafone really. Cxx my insurace with voda because if they cant repair the damm phone they wont give me two of the only phones I want as a replacement, an iphone ot a htc hd2.....so whats the point. sh!t service, sh!t company and i'll be going back to o2 at the end of my contract.
Roguexmg said:
I got called and by vodafone and they offered me a £10 month with first month free insurance for my HD2. The guy said on the phone its insured for up to £1000 pound and £250 for accesories, phone is only £500 so its should be no problem getting a replacement.
They are trying to fob you off. I would go to a shop and request to speak to a manager regarding the matter, after that request insurance T&C papers and get the address for head office complaint regarding the matter and remember to get managers name and branch number for including in complaint.
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Thats crazy, I'd be fuming mate!!!
Ruudfood said:
"YOU'RE" abv. of "you are". EG: "If you're with Vodafone..."
Tell your friends. Thank you!
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Click to collapse
Worlds most helpful post.................. bell end!
I never ever ever ever ever take out insurance with the phone company. O2 tried to flog me their policy. Like Vodafone, it's overpriced.
I've been with CUSC http://www.cusc.co.uk/ for many years.
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got me right on the funny bone with that one...still giggling 5 mins later
perhaps it would be prudent if I referred to what made me giggle..
http://forum.xda-developers.com/showpost.php?p=5318059&postcount=10
personally I rely on my house and contents insurance which has £2500 personal posessions covered for all eventuallities/misfortunes regardless of location (and yes I did check with them that it would cover my HD2)
Karlos G said:
Worlds most helpful post.................. bell end!
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Was pointing you to Touch Response also helpful? I don't think your abuse was really necessary!

Well I broke my screen -- carnage pics but a super happy ending inside

So sunday -- just a dumbass move, I dropped my phone on asphalt, face down. *crunch*
Here is the aftermath:
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Sprint repair center is only maybe 20 minutes away, dropped off the phone, 38 dollars later (no i don't have insurance) it was back to pristine condition.
Months ago I found out my RSA keys were borked thanks to a bad fresh release, not that big of a deal as I rarely use 4G. It's in the DFW area, I'm just about a mile outside of the closest bubble at home.
Anyways - i casually mentioned it while dropping off 'yeah my 4G isnt working' I have since gone 100% back to stock for the time being. They messed with it for a few and then said "well we will have to give you a new phone, we will call you in a few days" woohoo!
Keep in mind I never once asked for a new phone I just asked them if they could take a look. And quite honestly it's not a big deal if they would have said 'hah you rooted gtfo'
I suppose I could have complained about the 4G only and gotten a new "free" screen, but at 35 dollars it's not that huge of a deal. Even though I supposedly will be getting a new phone at least when this one goes back in it will have pristine glass
Aww, that's good you got it fixed at Sprint Center Repair, was it they checking your phone to see the screen booted right? Or Was it just a screen replace?
I was just asking if it ever happens to my EVO, I could just go to Sprint Repair Center and ask them to replace it with insurance or no insurance..Right? xD Sorry for asking..
alekosy said:
Aww, that's good you got it fixed at Sprint Center Repair, was it they checking your phone to see the screen booted right? Or Was it just a screen replace?
I was just asking if it ever happens to my EVO, I could just go to Sprint Repair Center and ask them to replace it with insurance or no insurance..Right? xD Sorry for asking..
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If you bought insurance they would probably repair for free. But with the new policy, it would cost $35 to repair if you didnt buy the insurance.
I bought the insurance just in case since anything could happen. Ive dropped my phone so many times now. But somehow only the screen protector cracks. The glass under is still fresh ever since i bought it.
No no, this is carnage:
TommyNY said:
No no, this is carnage:
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I see a little bit of glass separation there!
accelerus said:
So sunday -- just a dumbass move, I dropped my phone on asphalt, face down. *crunch*
Here is the aftermath:
Sprint repair center is only maybe 20 minutes away, dropped off the phone, 38 dollars later (no i don't have insurance) it was back to pristine condition.
Months ago I found out my RSA keys were borked thanks to a bad fresh release, not that big of a deal as I rarely use 4G. It's in the DFW area, I'm just about a mile outside of the closest bubble at home.
Anyways - i casually mentioned it while dropping off 'yeah my 4G isnt working' I have since gone 100% back to stock for the time being. They messed with it for a few and then said "well we will have to give you a new phone, we will call you in a few days" woohoo!
Keep in mind I never once asked for a new phone I just asked them if they could take a look. And quite honestly it's not a big deal if they would have said 'hah you rooted gtfo'
I suppose I could have complained about the 4G only and gotten a new "free" screen, but at 35 dollars it's not that huge of a deal. Even though I supposedly will be getting a new phone at least when this one goes back in it will have pristine glass
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What lock screen is that? It looks sweet.
Sent from my PC36100 using XDA App
rejectedkid said:
What lock screen is that? It looks sweet.
Sent from my PC36100 using XDA App
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widget locker in the market
I think this is carnage
xemerge said:
I think this is carnage
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You didn't have to break your phone to prove your point lol.
Sent from my PC36100 using XDA App
gqstatus0685 said:
You didn't have to break your phone to prove your point lol.
Sent from my PC36100 using XDA App
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Sent from my PC36100 using XDA App
xemerge said:
I think this is carnage
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OUCH thats gotta hurt
accelerus said:
So sunday -- just a dumbass move, I dropped my phone on asphalt, face down. *crunch*
Here is the aftermath:
Sprint repair center is only maybe 20 minutes away, dropped off the phone, 38 dollars later (no i don't have insurance) it was back to pristine condition.
Months ago I found out my RSA keys were borked thanks to a bad fresh release, not that big of a deal as I rarely use 4G. It's in the DFW area, I'm just about a mile outside of the closest bubble at home.
Anyways - i casually mentioned it while dropping off 'yeah my 4G isnt working' I have since gone 100% back to stock for the time being. They messed with it for a few and then said "well we will have to give you a new phone, we will call you in a few days" woohoo!
Keep in mind I never once asked for a new phone I just asked them if they could take a look. And quite honestly it's not a big deal if they would have said 'hah you rooted gtfo'
I suppose I could have complained about the 4G only and gotten a new "free" screen, but at 35 dollars it's not that huge of a deal. Even though I supposedly will be getting a new phone at least when this one goes back in it will have pristine glass
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Wait are you saying we can get a new screen installed by Sprint for just $35? I have a big scratch on my screen I would gladly pay $35 not to look at anymore.
Sent from my PC36100 using XDA App
yup -- for 35 dollars you get a brand new screen, no insurance, and no questions asked
takes them about an hour.
accelerus said:
yup -- for 35 dollars you get a brand new screen, no insurance, and no questions asked
takes them about an hour.
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Can any store do this or do you have to take it to a Sprint Repair Shop (wherever the hell that is?)

Look at my "factory refurbished" acer cover

I'm new to the Acer Iconia, I have a CM9 HP TouchPad... I ordered the a500 from the Acer eBay store, refurbished... I got it on Thursday, but sent it in to get another today because whenever I plugged it in to charge, you could hear a very loud ringing tone. After doing some research it turns out other people have had this problem... http://www.youtube.com/watch?v=qbBNIfeDp_4&feature=player_embedded
So after dealing with that, I received my case that I got for free for buying the a500... now I know it was free, and "factory refurbished" but come on now lol
The case was FILTHY and stunk like smoke, the box was completely tore up and being held by tape. I couldn't believe it lol... I ended up throwing it away... I'm now being mailed another "refurbished" one... and I gotta say, if anyone of these things is not up to par, I may just send it back and get a new a200... won't deal with refurbs ever again.
.
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snakedoc34 said:
I'm new to the Acer Iconia, I have a CM9 HP TouchPad... I ordered the a500 from the Acer eBay store, refurbished...
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That's the magic word there. What on Earth makes you think it's a genuine Acer store anyway? Could be anyone... I find it pretty unlikely a huge corp like Acer would flog shoddy junk on there.
As far as eBay is concerned, caveat emptor.
FloatingFatMan said:
That's the magic word there. What on Earth makes you think it's a genuine Acer store anyway? Could be anyone... I find it pretty unlikely a huge corp like Acer would flog shoddy junk on there.
As far as eBay is concerned, caveat emptor.
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because I remember when the TouchPads went on sale, HP directed customers to their eBay store, http://stores.ebay.com/hewlettpackard
And this store, http://stores.ebay.com/Acer looked just as legit but apparently it has no ties to acer, so yeah buyer beware. I'm going to cancel the order and buy a new a200.
I bought my refurb from Woot. Works perfectly, not a mark on it. By the way, the Ebay store is real. There are links to it on their website.
Here is a little trick I found earlier today while "window" shopping on the Acer ebay store:
Go directly to the refurb cases first, just below the main picture you will notice a spot where it has the case and one or 2 selections of a500's. If you select either one you will save $15 dollars.
Now if you do it the other way around, you will see the Tab, then select the case and only get the case for free (-9.99).
I dunno I would rather pay 264.99 with the case, than 269.99 with the case. Manipulate the system when you can.
snakedoc34 said:
because I remember when the TouchPads went on sale, HP directed customers to their eBay store, http://stores.ebay.com/hewlettpackard
And this store, http://stores.ebay.com/Acer looked just as legit but apparently it has no ties to acer, so yeah buyer beware. I'm going to cancel the order and buy a new a200.
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I bought mine with a case from there The problem was "refurbished" and very likely that thing got sent back like that and no one looked at it. I got a "refurbished" case as well, mine didn't have a box but it was basically brand new. Heck it was a fight to get my A500 in it, because it had never been used.
eBay doesn't go handing out other companies trademarks to open a store on their site, Acer would have a field day suing them. The ebay store is run however by a subcontractor to Acer, and not Acer themselves. Either way they are selling genuine product, but their QC seemingly sucks.
I guess it depends where you buy refurbished items from , I buy from Tiger Direct all the time and never have a problem , when you buy from a legitimate reseller , the company has to service the product completely in other words before Acer can resell it it has to go through an inspection , this inspection is far more rigorous than the original manufacturer inspection , not only do the specific problems need to be addressed but the entire gadget has to be addressed !
Most refubished items will give you a great product and at a tremendous cut in price just beware , great deals on ebay , but you have to find the rights deals, I can tell you this , you will never get junk like you showed from Tiger Direct or Newegg or other respectable outlets , Caveat emptor!!!

Warning about The Carphone Warehouse

This is my experience with Carphone Warehouse about the infamous "back glass coming unglued" problem. I think it would be easier to copy and paste the email into this thread rather than live through the whole ordeal again.
TL;DR: DON'T GIVE YOUR PHONE TO CARPHONE WAREHOUSE FOR REPAIR. SEND IT STRAIGHT TO SONY.
I have had the worst experience in customer services ever when dealing with one of your branch managers. His attitude was unbelievable and, quite frankly, disgusting.
I went into Carphone Warehouse Broadmead branch early December when my phone needed a repair. The top left corner had a bulge and this rendered the phone non-waterproof, also the ear speaker did not work unless I pushed that part of the back down. I went into the Broadmead branch and spoke to "Geek Squad" they advised they would just send it straight to Sony because it was a waterproof issue. I decided NOT to give my phone in then because I had not backed up anything that was on my phone.
I also had the same problem with my phone which got fixed under warranty by Sony so what they said at that branch made sense to me. I also have proof from Sony that the same issue was fixed under warranty.
I recently went into the Carphone Warehouse branch to give my phone in, this time I went into the Queens Road branch because it was near work and I thought it'd be convenient. The normal staff at the branch are very helpful and nice and a far cry from the manager Shane. I should have heeded the warning signs when he was asking the girl who was serving me "Well, who is it from then?!" OBVIOUSLY I got the phone from Carphone Warehouse, why would I bother coming into a Carphone Warehouse branch if I didn't get my phone from Carphone Warehouse. It was as if I was IN THE WRONG for wanting to get my phone fixed.
The booked the repair in as "Chargeable" and they explained to me that if this issue was NOT my fault I would NOT get charged and it would be fixed under warranty. Since this phone had the same problem BEFORE and was fixed under warranty before I assumed this would be ok and that I definitely wouldn't get charged.
I noticed on the repair tracker that my phone was NOT sent to Sony but sent to Wednesbury instead where it was repaired.
So my phone came back repaired and I popped into the branch where Shane informed me that the repair cost £175. I was obviously aggrieved for the reasons I stated above and explained this to the manager who kept talking over me and obnoxiously waving the repair form I had signed. He let me talk to the engineer who said I had damaged the back and that I would be charged for fixing it. The only thing they did was replace the adhesive, how I managed to melt the adhesive that's within the phone is a mystery to me. I obviously argued my case and he just informed me, you signed the repair form, it means we can charge you. I argued that it was a warranty issue and that I had not damaged the phone in anyway but he was completely dismissive. All the time the manager was talking over me whilst I was on the phone making it impossible to listen to the engineer at the same time. I left after the conversation after realising I would not get this solved with this manager and with my complete and utter frustration and I decided to leave.
After work I went into the Broadmead branch and I explained my situation with the guys at Geek Squad and they told me that they could send it for a second opinion but that the engineers would never admit it's a warranty fault so it's best If I got a second opinion from Sony. Sony emailed me back confirming that the phone WAS fixed under warranty with the same issue. I also sent in a complaint to Carphone Warehouse repairs (which I think went straight to Geek Squad) and the person informed me that because they listed the handset as a chargeable repair that I would be liable to the charge IRRESPECTIVE of what the engineer had found. Shane the manager told me that IF it was a warranty issue I wouldn't be responsible for the charge. Which is completely contrary to what I received in the email (I can forward the emails if you wish, as well as the ones from Sony). I then went into the same Carphone Warehouse branch and explained the information I received and I asked him why he told me I wouldn't be charged if it was a warranty fault when the email I had received said I would be no matter what the case was. He said he "disagreed" with it so I asked who was lying? In which case he didn't have an answer. I asked him to look over the emails in his computer, he barely skimmed them and just had nothing to say. So I asked him what did the emails say? He replied " That you don't want to deal with me" which WASN'T the issue that we were talking about. Honestly, It was like dealing with a petulant child.
It wasn't enough that this regrettable situation occurred but the conduct of the Manager Shane was another story entirely. He consistently kept talking over me, cutting me off and would not wait until I was finished. His attitude was completely dismissive, intimidating and completely indifferent. I asked to speak to the engineer again. He kept talking to me whilst I was on the phone AGAIN to the point where I had to give him a hand signal to STOP. He replied with "No I won't shut up!", I was taken aback but not surprised by his childish juvenile behaviour. The Engineer on the phone seemed more understanding and empathetic but this was not the case with Shane. He was rude, dismissive completely unprofessional and childish, he kept talking over me and never answered any of my questions. He accused me of lying when I mentioned what the female employee had said to me (which I mentioned in the emails) he said I was "mouthing off" when I never once raised my voice or swore or even interrupted him. All I was doing was asking questions and he was acting as if I had committed a crime. I asked him to look at the emails and he less than skimmed over him, I told him what I received in the emails to which he replied "That that wasn't from an engineer" when the SAME email mentions at the bottom was that the person was an engineer. Honestly, I've never dealt with someone like that in life let alone a retail store.
After feeling completely disheartened I left the store.I'm hoping you can do something about this
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I ran out of characters at the end there so I had to prematurely wrap up.
theprince1991 said:
This is my experience with Carphone Warehouse about the infamous "back glass coming unglued" problem. I think it would be easier to copy and paste the email into this thread rather than live through the whole ordeal again.
TL;DR: DON'T GIVE YOUR PHONE TO CARPHONE WAREHOUSE FOR REPAIR. SEND IT STRAIGHT TO SONY.
I ran out of characters at the end there so I had to prematurely wrap up.
Click to expand...
Click to collapse
You can't be charged for something unless you knew what the price was first as far as I know, so if it didn't have a price on when you signed it is not enforceable (if it did then you can't use this as a defence). Hopefully you won't have to use a defence in court to sort this anyway, and your complaint will get results instead, but I thought I would share this info.
Email the CEO. I got a free nexus 7 when I complained [email protected]
This web site is useful. Www.ceoemail.com
Sent from my C6603 using xda premium
stewartk said:
Email the CEO. I got a free nexus 7 when I complained [email protected]
This web site is useful. Www.ceoemail.com
Sent from my C6603 using xda premium
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I wish I'd known that when Yodel lost/stole my phone 2 years ago. Carphone Warehouse made me wait 2 weeks before they would send another.
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kingvortex said:
I wish I'd known that when Yodel lost/stole my phone 2 years ago. Carphone Warehouse made me wait 2 weeks before they would send another.
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if i don`t get anywhere with customer service i always look for the CEO and i would think 90% of the time you`ll get what you want + extras.
i did it with Sky and i got the full package free for 12months.
stewartk said:
if i don`t get anywhere with customer service i always look for the CEO and i would think 90% of the time you`ll get what you want + extras.
i did it with Sky and i got the full package free for 12months.
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The funny thing is that I would normally do that. I seem to remember that I couldn't find an email address for anyone higher than customer service at the time.
I had major problems with my HTC Hero a few years back and pestered T-Mobile's CEO, Richard Moat after getting nowhere with customer service. I got a call from his PA and ended up with a free HTC Desire, which was the top of the line phone at the time.
stewartk said:
Email the CEO. I got a free nexus 7 when I complained [email protected]
This web site is useful. Www.ceoemail.com
Sent from my C6603 using xda premium
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Thanks a lot man, I will definitely email him/her if I don't get this satisfactorily resolved with customer services.
Quick update. I sent a email to the Regional Manager and the branch phoned me so I can pick up my handset. No charge applied
theprince1991 said:
Quick update. I sent a email to the Regional Manager and the branch phoned me so I can pick up my handset. No charge applied
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Nice one
Now just the boy called Shane left
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