Database Users

If your with Vodafone cancel the insurance!!

I was unlucky enough to break my screen on my HD2, nevermind I thought its insured. So I sent my phone off Monday lady from vodafone told me on the phone this morning its been repaired and sent back to store, so I quickly went down to store to see its arrived back still smashed toi pieces. They said I could have any phone I wanted, I said ok I want a HD2.... guess what they dont bloody stock em anymore, so now I dont know what to do ive tried everything spoke to insurance customer services etc and there all saying the same thing. The annoying thing is its still been sold for vodafone business users but they point blank refuse to give me one of them.
This is a word of warning for anyone who has insurance through them.... CANCEL! because you'll be screwed over if your device breaks like mine

Hi, you may find you can locate and purchase the phone yourself and bill them for it, have you tried this. Note though they will try to say this is not part of the agreement but remind them of you statuatory rights and ask them to put it in writing that you cannot source you own phone if they cannot, then see what they say.

Im not a Vodafone business customer. I bought the HD2 online and after 2 weeks rang them up for a replacement due to various problems I had with it. They said that was no problem and to my utter surprise they sent me a replacement HD2 the next morning.
I believe the direct number for returns/replacements they gave me was 08448540430 s you could give that a try.
On the otherhand, my Dad has a Bold 9700 and he is a business customer and my account is under his name so maybe that's why they sent me a replacement, although she didn't mention that at all on the phone. Also if you bought it in a shop maybe it's different? Either way you should be ok if you kick up enough of a fuss, or hanging up and trying different people. When it comes to customer services you can get good people and bad people, just pot luck.
Give it a try and see how it goes. Also can I ask how much the insurance is per month?

I ordered my hd2 through the net and pay 10 pound a month for the insurance, I think all I can do at the moment is hold out and like you said keep trying to talk to different people. I just find this whole thing so ridiculous, its not my fault Vodafone have decided to drop the HD2 in favour of the IPhone surely the idiots would have kept stock back for these incidents now all they say is I can have any phone from their current range, but as you all know nothing compares

"YOU'RE" abv. of "you are". EG: "If you're with Vodafone..."
Tell your friends. Thank you!

I got called and by vodafone and they offered me a £10 month with first month free insurance for my HD2. The guy said on the phone its insured for up to £1000 pound and £250 for accesories, phone is only £500 so its should be no problem getting a replacement.
They are trying to fob you off. I would go to a shop and request to speak to a manager regarding the matter, after that request insurance T&C papers and get the address for head office complaint regarding the matter and remember to get managers name and branch number for including in complaint.

Ruudfood said:
"YOU'RE" abv. of "you are". EG: "If you're with Vodafone..."
Tell your friends. Thank you!
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Click to collapse
"YOU'RE" abv. of "you are" EG: You're a twat...!!
Your friends already know. Cheers!

Ruudfood said:
"YOU'RE" abv. of "you are". EG: "If you're with Vodafone..."
Tell your friends. Thank you!
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Click to collapse
I want to be your friend too.

Sorry for my punctuation error, hopefully most people with an ounce of intelligence knew what I meant, I thank you.

beyondthought said:
"YOU'RE" abv. of "you are" EG: You're a twat...!!
Your friends already know. Cheers!
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Touche!

The basic tenet of an insurance policy is that it should put you back in the same postion as you were just before the claim arose.
In your case, this means they are legally bound to replace the HD2 with as near a match as can be sourced. Nothing else in the Vodafone catalogue even approaches it, so they are not within their rights to fob you off with something inferior.
Insist on a like for like replacement (1GHz processor, Capacitive screen, WM6.5), or demand the funds to buy a new one. If they still refuse, threaten then with a small claims court writ, and report them to the FSA. They are charging you for a premium device; thye have no option but to honour it.

I think its pathetic service from vodafone really. Cxx my insurace with voda because if they cant repair the damm phone they wont give me two of the only phones I want as a replacement, an iphone ot a htc hd2.....so whats the point. sh!t service, sh!t company and i'll be going back to o2 at the end of my contract.

Roguexmg said:
I got called and by vodafone and they offered me a £10 month with first month free insurance for my HD2. The guy said on the phone its insured for up to £1000 pound and £250 for accesories, phone is only £500 so its should be no problem getting a replacement.
They are trying to fob you off. I would go to a shop and request to speak to a manager regarding the matter, after that request insurance T&C papers and get the address for head office complaint regarding the matter and remember to get managers name and branch number for including in complaint.
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Thats crazy, I'd be fuming mate!!!
Ruudfood said:
"YOU'RE" abv. of "you are". EG: "If you're with Vodafone..."
Tell your friends. Thank you!
Click to expand...
Click to collapse
Worlds most helpful post.................. bell end!

I never ever ever ever ever take out insurance with the phone company. O2 tried to flog me their policy. Like Vodafone, it's overpriced.
I've been with CUSC http://www.cusc.co.uk/ for many years.

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got me right on the funny bone with that one...still giggling 5 mins later
perhaps it would be prudent if I referred to what made me giggle..
http://forum.xda-developers.com/showpost.php?p=5318059&postcount=10
personally I rely on my house and contents insurance which has £2500 personal posessions covered for all eventuallities/misfortunes regardless of location (and yes I did check with them that it would cover my HD2)

Karlos G said:
Worlds most helpful post.................. bell end!
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Was pointing you to Touch Response also helpful? I don't think your abuse was really necessary!

Regretting my engraving

So I have a bunch dust in my screen, and a noticeable leak in the corner where its coming from.
So i call HTC and set up a "Swap" they tell me they need a "credit card on file that they will not charge" I give the number wait 2 days... no email.
I call again and they tell me they need to CHARGE my card 530$ before sending the replacement phone. My card doesn't have that kind of room left because I just bought the phone for 530$. Cant really dish out 1060$ on a phone in a week.
So at this point I'm angry and I tell the woman I'd just like to return the phone. Now I'm informed that I cannot return my phone because its ENGRAVED.
My only option is a repair in which i wont have a phone for close to a month.
Pretty awesome considering I just got this phone less than a week ago.
Sure wish i read the fine print.
That's about it... just needed to vent.
DON'T GET YOUR PHONE ENGRAVED

dills84 said:
Sure wish i read the fine print.
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this. .

the no returning after an engraving is something I'd expect.
Now, that it will take a month with no phone to get it fixed? Thats just wrong. I choose to not get it in graved to get it faster, but looking back it seems like it was the best decision to make.

It's just an authorization they place on your card until they get your phone back so that you don't run with two phones. That seems pretty reasonable to me. I'd work out a way of being able to do that... you won't have to pay the bill.

What's odd is that I'm getting a swap as well (dead pixel), now granted I haven't heard anything new from them as yet, however I was told that my credit card won't have any sort of hold on it.

yeah, its just a hold on that amount, but you still need that amount as available credit on the card..
that sucks though...i place my initial order with engraving, but my order didnt go through because i didnt have that much available credit on my card, so i canceled my original order, and used a different card, but opted for no engraving after reading it would delay the order up to 72 hours...
but someone here on the forums ordered with engraving on the first day, and got the phone the next day....anyways good luck

That really sucks I have to say, though, google's page makes it pretty clear you're not going to be able to return the phone after engraving.
Here's the entirety of the text on the engraving page:
Want to engrave your phone?
It's easy to personalize your phone. Just type it once and check it twice. Keep in mind, engraved phones cannot be returned.
Engraved phones will ship within 72 hours of placing your order.
Learn more in our Terms of Sale.
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Click to collapse

so everyone with engraving might as well root...?

charkosh said:
What's odd is that I'm getting a swap as well (dead pixel), now granted I haven't heard anything new from them as yet, however I was told that my credit card won't have any sort of hold on it.
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I was also told this. And this is the reason I am so frustrated.

icon57 said:
so everyone with engraving might as well root...?
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Well, if the phone were ever to break you couldn't get it repaired once rooted. So there's still a risk you're taking.

icon57 said:
so everyone with engraving might as well root...?
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Click to collapse
Well we still get a warranty. HTC offered to "repair" my phones screen, but then told me it could be a long time before I see it again.
I thought i paid 530$ for a phone that was supposed to be new and 100% functional.
I also offered to ship them my phone first. And then have them ship me a new replacement (thereby bypassing the credit hold) and the rep responded "thats just not how we do things"
my problem is I dont have a credit card. So placing a "hold" on my debit card locks up 530$ of my real money... its just not acceptable.

dills84 said:
So I have a bunch dust in my screen, and a noticeable leak in the corner where its coming from.
So i call HTC and set up a "Swap" they tell me they need a "credit card on file that they will not charge" I give the number wait 2 days... no email.
I call again and they tell me they need to CHARGE my card 530$ before sending the replacement phone. My card doesn't have that kind of room left because I just bought the phone for 530$. Cant really dish out 1060$ on a phone in a week.
So at this point I'm angry and I tell the woman I'd just like to return the phone. Now I'm informed that I cannot return my phone because its ENGRAVED.
My only option is a repair in which i wont have a phone for close to a month.
Pretty awesome considering I just got this phone less than a week ago.
Sure wish i read the fine print.
That's about it... just needed to vent.
DON'T GET YOUR PHONE ENGRAVED
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I got my phone engraved and received it in two days with absolutely no problem. Engraving was perfect and so was the phone. Still loving it. Sorry you had so much trouble, but I think the engraving is an awesome feature. Who can say they had any phone with a feature to engrave? lol, thats how I look at it.

Ssantos6981 said:
I got my phone engraved and received it in two days with absolutely no problem. Engraving was perfect and so was the phone. Still loving it. Sorry you had so much trouble, but I think the engraving is an awesome feature. Who can say they had any phone with a feature to engrave? lol, thats how I look at it.
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Yeah the engraving would look great if my screen wasn't full of dust particles and clicked whenever i applied pressure to it.

dills84 said:
Yeah the engraving would look great if my screen wasn't full of dust particles and clicked whenever i applied pressure to it.
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What part of your screen is clicking? Is it the lower right?

uansari1 said:
What part of your screen is clicking? Is it the lower right?
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Lower left same spot the dust is coming through clicks as if the adhesive tape keeps letting go.

icon57 said:
so everyone with engraving might as well root...?
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Click to collapse
Return != warranty service.
So, no. Simply engraving your phone does not remove the "lose your warranty" counter-incentive to root.

IMHO, the key reason not to get engraving (the lesson I learned from buying the only iPod I've ever owned like 5 years ago), is that unless you engrave it with something generic like "my n1 pwnt ur iphonez" then you basically will have a harder time ever selling it when you upgrade to your next handset. All of my phones thus far have been partially subsidized by the sale of my unlocked and hacked previous handset.

That's a reasonable way to do warranty service. How else would you expect them to do it? Ship you another phone on your honor?
The only thing engraving has to do with this is that you can't now return your phone for your entire money back -- it didn't change their warranty policy, right?

dills84 said:
Well we still get a warranty. HTC offered to "repair" my phones screen, but then told me it could be a long time before I see it again.
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that is most unfortunate
I thought i paid 530$ for a phone that was supposed to be new and 100% functional.
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http://www.engadget.com/2009/11/24/core-i7-imacs-showing-up-doa-including-ours/
How about dropping well over a grand for something to have it arrive broken? Nothing is infallible.
I also offered to ship them my phone first. And then have them ship me a new replacement (thereby bypassing the credit hold) and the rep responded "thats just not how we do things"
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That is how almost every company handles things like this.
You authorize them to take the cost of a phone off your card if you fail to return your broken one. Not a dime comes out unless that happens. Personally, I have dealt with this setup with many companies and have never been screwed.
my problem is I dont have a credit card. So placing a "hold" on my debit card locks up 530$ of my real money... its just not acceptable.
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aaaaah.
This is completely different. Of course, this is not HTC's problem, but yours. That being said, I have gone through what you are going through. There is a means for them to authorize the 530 against a debit card differently from how it is done for a credit card. I had to do this a few years ago as I paid for a part with my debit card and in order to get a replacement (warranty issue) they had to use the same card on file. I saw them deduct the amount out, I called them and after dealing with the bank for a few moments everything was kosher.
Sorry to hear your honeymoon was so short lived with your n1

Just so every one knows what my screen looks like. here ya go:
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Sweet 600$... one week old phone eh?
And by the way... none of the dust pictured is stuck under the screen protector. i made sure of that.

Looooser......

So I'm getting out of my car yesterday, and my phone was in my case attached to my belt. However, the magnetic flap the prevents the phone from sliding out apparently didn't make good contact and the phone slid out of its case and landed right on a corner and turned the screen digitizer into a spider web of broken glass.
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I don't want to go through my insurance for several reasons. Therefore, I went on eBay and ordered a new digitizer for about $34 shipped with Priority Mail. However, I'd also like to replace the actual plastic case that holds the phone together, as it has some broken clips and the phone looks like it wants to come apart. However, I can't find anyone selling it. There are some video tutorials on Youtube and it seems like an easy enough process, I just can't seem to find the part.
Does anyone know where I can purchase an OEM exterior case for this phone?
Any help would be greatly appreciated.

Resolved and I double-posted the thread like a moron.
Mods: My apologies. Feel free to delete.

Doesn't Sprint have some new repair policy where for a flat fee ($35) you can bring your phone in (even out of warranty) and they'll repair it?
Someone chime in if they know.....

flipper12 said:
Doesn't Sprint have some new repair policy where for a flat fee ($35) you can bring your phone in (even out of warranty) and they'll repair it?
Someone chime in if they know.....
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now that's old and they don't do that anymore...i had the housings for sale if you were interested, it includes all new parts minus the actual motherboard from your phone

Daaaamm man looks like that thing took a hit at 90mph hope you get it worked out
Sent from my slightly dazed and confused pc36100 using XDA premium app

iitreatedii said:
now that's old and they don't do that anymore...i had the housings for sale if you were interested, it includes all new parts minus the actual motherboard from your phone
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How much?
I wouldn't mind having a replacement ready to go. I've dropped my EVO at least ten times and I've been VERY lucky so far.

iitreatedii said:
now that's old and they don't do that anymore...i had the housings for sale if you were interested, it includes all new parts minus the actual motherboard from your phone
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I'm interested as well. How much $ you asking?

_MetalHead_ said:
I'm interested as well. How much $ you asking?
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I have to double check with my supplier, I used to be able to sell them fo 65 plus shipping but you knw nowadays, prices go up everyday lol, I'll try to get back ASAP for you guys. I might hurry too seeing as there is interest in it. When I mentioned it a while ago when I had them, no one was interested

Go to global direct parts you can get oem cases and parts there for good prices. I think an oem case in there is 30 dollars or so.
Edit: I just went there in my Evo. It's $37.80.
Sent from my PC36100 using XDA Premium App

pockets>cases/holsters

Well, I double-posted this thread trying to edit the subject line to add "resolved" to it. My other thread is here:
http://forum.xda-developers.com/showthread.php?p=12141063#post12141063
On this thread, I added a link I found to a US seller on eBay. I got the housing for $25 shipped, and it brings the adhesive already. All you have to do it peel the tape and place the new digitizer in place.
Digitizer = $35 shipped
Housing = $25 shipped
Total cost= $60
Yea, I could have paid $40 more and had Asurion send me a refurb, but then I'd have to start over from scratch and then if I have one more claim within a year, they kick me out and I have no more insurance. I'd rather save my claims for when I do something really stupid and completely break my phone or flat out lose it (knock on wood).
In the meantime, it really sucks because I feel like I'm going to cut my finger on the screen. Works flawlessly, though.......incredibly enough.
Edit: The $35 Sprint deal was a no go. I was told by the in-store rep of the repair center I went to that they are not allowed to even touch the phone because there are obvious signs of physical damage. Even then, the $35 charge was for people who did NOT have insurance on their phones. I asked if I changed the digitizer myself, could I then bring the phone back in to replace the case for cosmetic issues and pay the $35 and was told yes. However, I do not think she knew what she was talking about and I called a different repair center where I was told they couldn't do a damn thing for me. That's when I went ahead and ordered the parts myself.

This just happened to a co-worker of mine and a Sprint repair center here in Kansas City replaced his screen for him. It was covered under his insurance with no deductible. Surprised the hell out of him.

NSRider said:
This just happened to a co-worker of mine and a Sprint repair center here in Kansas City replaced his screen for him. It was covered under his insurance with no deductible. Surprised the hell out of him.
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Well, your friend is a very lucky guy. Even when Sprint was doing this a short while ago, there was a $35 fee associated with it. Your buddy's luck was as good getting the problem fixed as it was bad when the phone broke to begin with. lol

crap, I never bought insurance. So they don't do the 35 dollar thing anymore? That was very appealing which is why I waived insurance on my girlfriends evo.

NSRider said:
This just happened to a co-worker of mine and a Sprint repair center here in Kansas City replaced his screen for him. It was covered under his insurance with no deductible. Surprised the hell out of him.
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Same happened to me less than 2 months ago. My heart stopped when my Evo slapped the hard tiled floor. One repair center told me to go online (Asurion) and file the claim. Instead I went home & went to a different repair center the next morning. They replaced the screen & didn't charge me a dime.

The $35 repair fee does cover exchanges or repairs without insurance. However, the policy was slightly modified as of Feb 1st. Any LCD/lens/digitizer with multiple cracks or a single crack longer than 1 inch is considered damaged beyond repair (DBR). An insurance claim would have to be filed. If the digitizer simply stops functioning, it can still be replaced under insurance or the $35 repair fee.
For those that would want to do the repair themselves, be warned. There are two different types of Evo screens. One made by Sharp and one made by AUO. They are not interchangeable.

Update:
The process did not go well. It was actually very easy, IMO, but it turns out that the LCD cracked along with the digitizer when the phone fell. Therefore, it broke even more during the process of removing it from the digitizer and became useless. However, I feel that if the LCD would not have been damaged during the initial fall, that I would have been able to do it.
With that said, I called Asurion for a replacement and the Evo is back ordered so I have to wait 7-10 days for them to send me another phone. In the meantime, I have been reduced to this:
Good times!

rugedraw said:
The process did not go well. It was actually very easy, IMO, but it turns out that the LCD cracked along with the digitizer when the phone fell. Therefore, it broke even more during the process of removing it from the digitizer and became useless. However, I feel that if the LCD would not have been damaged during the initial fall, that I would have been able to do it.
With that said, I called Asurion for a replacement and the Evo is back ordered so I have to wait 7-10 days for them to send me another phone. In the meantime, I have been reduced to this:
Good times!
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Lmfao the old porn shaky cam phone huh.
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dirkyd3rk said:
Lmfao the old porn shaky cam phone huh.
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I have two of these, and like 7 Motorola Star Tacs. Yes, Star Tacs. lol I picked the lesser of two evils.

Broken screen =(

as you all can see in the pics =( my screen is broken. it was in a case this morning and it dropped from my desk landed on the wooden floor and the next thing i see is this =(
i have no warranty and i'm on O2 contract.... what should i do? any advice?
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http://www.flickr.com/photos/[email protected]/5822438284/

ouch...if you have no warranty with o2, maybe you got some with your bank account?? anways if your not insured, you will most likely have to pair to get the screen replaced...good luck mate!

If you have full accidental damage cover on your home contents insurance you will be covered (assuming this happened at home, if it didn't you also need personal belongings cover away from home). Of course you'll loose your no claims bonus and have to pay the excess. All depends how much it costs to repair.
Good luck
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Ouch, sorry man. Same thing with my mates S2 - but he insured it with PMB. Good luck.
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I'm bad... But why don't you tough it out for a month, sign up for insurance today, and then next month get it fixed under warranty / insurance?

=S i'm going to o2 tmr and hope they will help me fix it for free lol. just hoping. i'm just hoping my first month free insurance can cover the cost... sigh sigh sigh seriously anyone wanna buy it off from me?

Your first month free insurance should definitely cover it mate. I would read the contents of the insurance before going through with it though to check if it covers accidental damage.
If it doesn't, then pick a street or an alleyway on a map where there's hardly any cameras and make a story about your phone being stolen by thugs, and make sure you plan your story well, they're likely to ask what you were doing there, give false identities (the common ones; a guy covered in scarf and a hood) get a reference/case number from the police and report it to O2. Your probably going to have to pay an excess of £30, but still well worth it mate.
Good luck.

Bawezy said:
Your first month free insurance should definitely cover it mate. I would read the contents of the insurance before going through with it though to check if it covers accidental damage.
If it doesn't, then pick a street or an alleyway on a map where there's hardly any cameras and make a story about your phone being stolen by thugs, and make sure you plan your story well, they're likely to ask what you were doing there, give false identities (the common ones; a guy covered in scarf and a hood) get a reference/case number from the police and report it to O2. Your probably going to have to pay an excess of £30, but still well worth it mate.
Good luck.
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Haha, imagine he uses that exact story and o2 stumble across this thread.
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M.N.M said:
Haha, imagine he uses that exact story and o2 stumble across this thread.
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*like*
the bad thing is i am leaving the UK in less than 10days and wont be back for 2 months. what i plan to do is buy an insurance from my bank and claim it 2 months later when i am back lol.

louiswzw said:
*like*
the bad thing is i am leaving the UK in less than 10days and wont be back for 2 months. what i plan to do is buy an insurance from my bank and claim it 2 months later when i am back lol.
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Not too bad an idea, good luck mate.
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That really sucks to see. Did you have a case on it? I have a cheap rubber one on but am not sure if it could take a fall like that either. Some of the hard cases seem like they would add weight and not provide any cushion effect either. So was curious to see if it was unprotected or had a case on. Either way though, I am sorry to see that cracked screen

i used a cheap gel case. =S in theory a soft object should absorb the impact right... but i guess it didn't......

I've dropped the phone 3 times already, and it's still good as new thanks to a zenus carbon case

Wow sorry dude, mines has been dropped a few times cus I give it to my nephew to play with and hes not even 2 so he throws it around a little bit no scratches on the screen just a few on the back, but if you got your phone through o2 call centre they replace the phone for any problems within the first 6 months so you can just call them up and tell them that theres a problem with the screen without mentioning the crack or drop. they'll ask you to send it back and they'll send you a new one or they'll even send a courier to make the switch and they never follow up on the damaged handset, I done this when I took out an xperia on o2 I got the handset replaced like 7 times but it won't work if you got it from a o2 store.
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louiswzw said:
=S i'm going to o2 tmr and hope they will help me fix it for free lol. just hoping. i'm just hoping my first month free insurance can cover the cost... sigh sigh sigh seriously anyone wanna buy it off from me?
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How much would u sell it for if u don't mind me asking? That's if u don't get it fixed lol.

In germany there is an insurance called 'haftpflicht' everyone do need this insurance. So you can say, that your friend let it fall on the ground, and his insurance gotta pay. Doesn't work for your childs.
Sent from my GT-I9100 using XDA App

It's really sad , but I wonder the built quality. A drop from desk caused that? wow! I dropped my Wave 7-8 times from 5-6 ft high, it didn't even have a scratch!

ithehappy said:
It's really sad , but I wonder the built quality. A drop from desk caused that? wow! I dropped my Wave 7-8 times from 5-6 ft high, it didn't even have a scratch!
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Click to collapse
I once dropped a brick 5feet and it didnt break.
Sent from my GT-P1000 using XDA Premium App

Don't do that, people wonder why there insurance is so expensive when muppets like you suggest dumb ideas like this.
be honest and go down the correct route, if you leaving the country fella, by a cheap £10 payg, get your insurance sorted, when you get back claim you broke it, as you did.

ziggazee said:
Wow sorry dude, mines has been dropped a few times cus I give it to my nephew to play with and hes not even 2 so he throws it around a little bit no scratches on the screen just a few on the back, but if you got your phone through o2 call centre they replace the phone for any problems within the first 6 months so you can just call them up and tell them that theres a problem with the screen without mentioning the crack or drop. they'll ask you to send it back and they'll send you a new one or they'll even send a courier to make the switch and they never follow up on the damaged handset, I done this when I took out an xperia on o2 I got the handset replaced like 7 times but it won't work if you got it from a o2 store.
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which call center? 202?

Screen/LCD Replacement

I dropped my phone and cracked the screen. Where can I buy a legit screen replacement?

Not much out there that I can find that looks legit. Best bet is probably this
https://www.oneplus.com/support/repair-pricing/details?code=9

This seems to be the cost of the screen if I were to repair it through OP. I'd rather just fix it myself tbh.

adobrakic said:
This seems to be the cost of the screen if I were to repair it through OP. I'd rather just fix it myself tbh.
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Yes that's exactly what it is, I would rather do the repair my self as well if I were in your shoes but for the time being it doesn't appear that there are any legitimate replacement screens out.

Quick duckduckgo search found this...
https://www.witrigs.com/oem-screen-replacement-for-oneplus-6t-midnight-black

p51d007 said:
Quick duckduckgo search found this...
https://www.witrigs.com/oem-screen-replacement-for-oneplus-6t-midnight-black
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It's also out of stock. Doesn't do much good unfortunately

This just happened to me this past weekend (6ft fall face first) Was looking for 3rd party replacements on eBay, AliExpress, etc. priced at $140 - $170. Heard from a buddy that oneplus does repairs so I contacted support and summited a RMA for a screen/digitizer replacement and was quoted $90.34 plus tax, shipping and labor.
I personally think this is a better deal compared to replacing it myself since they're using OEM parts. Or am I missing something? [emoji848]
Sent from my Nexus 5 using Tapatalk

I had no luck finding a reputable supplier so OEM is really the only option, and the prices are not bad. Hopefully the turn around is fast though for you if you go that route.

samdroid959 said:
This just happened to me this past weekend (6ft fall face first) Was looking for 3rd party replacements on eBay, AliExpress, etc. priced at $140 - $170. Heard from a buddy that oneplus does repairs so I contacted support and summited a RMA for a screen/digitizer replacement and was quoted $90.34 plus tax, shipping and labor.
I personally think this is a better deal compared to replacing it myself since they're using OEM parts. Or am I missing something? [emoji848]
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Click to collapse
$90.73 is cheap. Just probably gonna be without your phone for a while .. just send it to them next day mail. Seems like a good price.

For me personally, sending it back to OP is the best option. I'd figure $90 + shipping + labor (hopefully it's like 20%) plus it won't void the warranty if I'd did it myself. I'll update the final price and how long the turn around is after I get the my phone back.

Wow that sucks, I feel bad for you, If your phone is still under warrenty, maybe they'll repair it for free.

Free repair for user initiated cracked screen... Funny. That would be nice

samdroid959 said:
For me personally, sending it back to OP is the best option. I'd figure $90 + shipping + labor (hopefully it's like 20%) plus it won't void the warranty if I'd did it myself. I'll update the final price and how long the turn around is after I get the my phone back.
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It might be $60+ for the labor though... I would assume it would be a 1 hour charge.... would be neat to see an actual receipt posted here.. Would be even neater if they just sold replacement parts on their website (now THAT would be revolutionary for a phone company)
---------- Post added at 04:17 PM ---------- Previous post was at 04:16 PM ----------
Swimguy14 said:
Free repair for user initiated cracked screen... Funny. That would be nice
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For a low $24.95 a month we will replace your cracked screen for FREE no matter what you do with it!

Square trade warranty is $9 per month and no copay for repairs including broken screen if you send in the phone or take it to local repairs authorized by them. $25 copay for in home repair.
Sent from my ONEPLUS A6013 using Tapatalk

Frankenscript said:
Square trade warranty is $9 per month and no copay for repairs including broken screen if you send in the phone or take it to local repairs authorized by them. $25 copay for in home repair.
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I would never bring a phone to a repair place. I've done it before to have a screen replaced they put in a very clearly cheap Chinese knockoff screen in. It looked like crap and just off. A couple months later same phone fell off my bed about 2 feet onto carpet and the new screen cracked.

I did some further reading and see that there's actually a $149 deductible/copay for all repairs before the warranty kicks in, and the $25 for in home repairs is on top of that. OK, warranty probably not worth it statistically.

please let us know as soon as you get it back. thank you.

Electric1447 said:
Wow that sucks, I feel bad for you, If your phone is still under warrenty, maybe they'll repair it for free.
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Click to collapse
Mine is the T-mobile version, and I unlocked the bootloader and rooted it. AFAIK, that voids whe warranty. :/
I don't mind paying for a replacement, but idk how much labor will cost. Worried it would be a lot though.

adobrakic said:
Mine is the T-mobile version, and I unlocked the bootloader and rooted it. AFAIK, that voids whe warranty. :/
I don't mind paying for a replacement, but idk how much labor will cost. Worried it would be a lot though.
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AFAIK the screen replacement is considered an out of warranty repair. At least that's what I was told over the phone with support.
Just sent mines out today with the label they sent me (next day air). Wasted 2 days waiting for the label and called and they told me to check my spam folder and there it was [emoji1787]. They told me it should be a 3-7 day turnaround (pending inspection and payment).
I'll post the cost/invoice once I receive it.
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Here's the break down I got this morning. Thought it would be cheaper but was prepared to fork out more than what they're asking for.
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