Hi, everybody,
So I'm writing here to share my grief about my N6. Long story short - screen cracked by itself on 2nd day of use and I'm being strung by Google and Motorola so far.
It was my second day of using the phone. Installed all my apps, copied music, books, app files. Was pretty happy, ordered a bumper case.
I was walking on an ocean beach, taking sunset photos with the phone. In between I have had my phone inside a side pocket of my shorts. Plain cloth shorts. The only thing that was in that pocket were my car keys, but they are regular car keys, with retractable key which at the time was stowed in its plastic housing. I hadn't had any hard metal on the car keychain, the only other thing was plastic keyfinder device.
At some point I took a photo and put the phone inside. I walked about a couple hundred feet, pulled my phone out and noticed a crack running from top right to middle right edge of the screen. Initially I was thinking that I might have hit the phone against something. But after analyzing my actions - that was definitely not the case. I wasn't running or falling or sitting on the phone and there even weren't many objects around which I could hit the phone against. And anyway, aren't you supposed to be able to drive freaking nails with that thing? https://www.youtube.com/watch?v=xb2T5n2DfZw
I clearly remember the last time I used the phone when it hadn't had the crack (basically, 30 seconds prior to noticing the crack). That is also quite clear once I inspected the phone - there is no evidence of physical damage on the shell which usually accompanies cracked screens when devices fall. Also, there is one single crack line which is not what happens when people when phone face gets smashed. In that case typical picture is something like this: http://cdn.shopify.com/s/files/1/0413/8161/products/Broken_Samsung_2.jpg?v=1396121989
I do understand that phone glass cracking by itself sounds weird, but after doing some research I'm seeing that this is not something unheard of (case 1, case 2, case 3). I do believe that this crack is the result of a mechanical failure on the part of the tempered glass that the phone uses. The glass might have been overcooked at some point and then simply failed once I have started using the phone with phone being heated by all the internal modules, or something like that.
I reached out to Google, but the praised-by-some support was very bland. The first-tier lady kept repeating "your warranty covers everything but not the cracked screen" and the supervisor kindly offered to dial Motorola tech support for me. Another attempt yielded a lady who was saying that "warranty/return policy doesn't cover physical damage" which is even more ridiculous since I should be able to return a phone if it's damaged on arrival.
Motorola told me that it's $175+tax for repairs, but I managed to talk them into at least having their repairs department investigate. The guy was saying something about "they will see if this was caused by overheating, if it's not, there is nothing we can do".
I'm being rather unhappy as of current moment To spend $700 on the phone only to have something like this happen on my second day
Attaching some photos and here is my youtube video: https://www.youtube.com/watch?v=mGIQoG0FZaY
Also attaching a sunset photo I took right about where I noticed the crack. 10 years ago I spent $1000 on a camera that weighed two pounds and took photos like that :/
Any suggestions or similar experiences are welcome. Maybe there is a way to break your Gorilla Glass inside your pocket without any hard impacts?
I had the same thing happen with my nexus 4, crack appeared on the screen while I was on it!
At least you got a nice beach photo.
Perhaps the shorts are getting a wee bit to snug ?
( the preceding was a poor attempt at humor don't shoot the messenger)
In every phone sub forum here @ XDA there is one of these "the phone screen cracked itself" threads it seems.
There had to have been some sort of torque or pressure exerted in such a way that it cracked, extreme temperature change etc.
Phones screens don't just break themselves. Furthermore do you think it was a wise decision to purchase a $799 device, a device which you probably use more than any other device you own to have some sort of insurance coverage for damage such at this?
Everyone whines about Verizon but having asurion coverage has paid for it self many times.
You have a new device fedexed pretty much no questions asked.
Corvin666 said:
Hi, everybody,
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Click to collapse
Ok, since it was on your second day of owning the thing, why not just tell them that it was cracked when you opened the box?
Also, check with your credit card company. They may actually cover this kind of thing. They rarely TELL you about this kind of protection, since it costs them when you use it, but it could be there nevertheless. Worth asking.
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deathshead said:
Phones screens don't just break themselves. Furthermore do you think it was a wise decision to purchase a $799 device, a device which you probably use more than any other device you own to have some sort of insurance coverage for damage such at this?
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Click to collapse
Missing intended "NOT" in there notwithstanding, the insurance argument is bullpoop.
You *NEVER* win by buying insurance. Only the insurance companies win. Think about it for just a second... if they didn't TAKE IN MORE money than they pay out, they would not be OFFERING insurance, since there would be nothing in it for the insurance company. Insurance only exists because the consumer is a retarded sucker.
Buy 10 things that cost $100 each, with $25 insurance. You smash one of those things and the insurance forks out $25 to *repair/refurb* it.
1) You've spent $250 in buying insurance to obtain a $25 payout.
2) The payout for THAT unit didn't even exceed the cost of insuring THAT unit.
3) You COULD have bought 2.5 NEW $100 things (including the updated version of the thing that broke) for the money.
Yeah, maybe once in a LONG while, you get an insurance payout, but it will NEVER add up to all the PREMIUMS you pay.
Thing to do; instead of buying insurance on things, take the money you WOULD be spending on insurance, and put it into a "would-have-been-insurance" savings account, or even better, some kind of investment. When something you have breaks, get it fixed with the money in that account. Watch as the balance grows -- eventually, you'll notice that there is enough money in that account to buy a new car AND a boat. Pick just ONE and keep saving the rest.
doitright said:
Ok, since it was on your second day of owning the thing, why not just tell them that it was cracked when you opened the box?
Also, check with your credit card company. They may actually cover this kind of thing. They rarely TELL you about this kind of protection, since it costs them when you use it, but it could be there nevertheless. Worth asking.
---------- Post added at 02:12 PM ---------- Previous post was at 02:00 PM ----------
Missing intended "NOT" in there notwithstanding, the insurance argument is bullpoop.
You *NEVER* win by buying insurance. Only the insurance companies win. Think about it for just a second... if they didn't TAKE IN MORE money than they pay out, they would not be OFFERING insurance, since there would be nothing in it for the insurance company. Insurance only exists because the consumer is a retarded sucker.
Buy 10 things that cost $100 each, with $25 insurance. You smash one of those things and the insurance forks out $25 to *repair/refurb* it.
1) You've spent $250 in buying insurance to obtain a $25 payout.
2) The payout for THAT unit didn't even exceed the cost of insuring THAT unit.
3) You COULD have bought 2.5 NEW $100 things (including the updated version of the thing that broke) for the money.
Yeah, maybe once in a LONG while, you get an insurance payout, but it will NEVER add up to all the PREMIUMS you pay.
Thing to do; instead of buying insurance on things, take the money you WOULD be spending on insurance, and put it into a "would-have-been-insurance" savings account, or even better, some kind of investment. When something you have breaks, get it fixed with the money in that account. Watch as the balance grows -- eventually, you'll notice that there is enough money in that account to buy a new car AND a boat. Pick just ONE and keep saving the rest.
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Click to collapse
Between myself and the wife I have had atleast 5 phones replaced over the years., Works for us,
I would spend the $$ on your "would have been insurance account" on dumb stuff like beer and toys. lol
Corvin666 said:
Hi, everybody
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Click to collapse
Crack started at the end that intersects the volume button. The volume button is a soft spot on the phone. This is what pockets do to big phones, especially when you have additional things in the pocket with the phone, like keys. Warranty does not apply.
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deathshead said:
Between myself and the wife I have had atleast 5 phones replaced over the years., Works for us,
I would spend the $$ on your "would have been insurance account" on dumb stuff like beer and toys. lol
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Click to collapse
beer and toys... yeah, well if you can afford beer and toys, you can probably afford to buy new stuff occasionally anyway. Either way, I promise you that you've spent way more on insurance over the years than they've paid out, and I don't mean just phones, I mean everything, including whatever "extra" insurance you have on your car, etc. (it is unfortunate that we are legally required to carry liability insurance on a car, even when you can actually afford to pay out more than the required coverage)
Corvin666 said:
I'm being rather unhappy as of current moment To spend $700 on the phone only to have something like this happen on my second day
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Click to collapse
you bought the nexus 6 for $700? lol which company ripped you off? i wouldnt have gotten it for that price..for a phone that is almost a year old..the nexus 6 runs for $500 and sometimes cheaper nowadays
deathshead said:
Furthermore do you think it was a wise decision to purchase a $799 device, a device which you probably use more than any other device you own to have some sort of insurance coverage for damage such at this?
Click to expand...
Click to collapse
That's a good idea. I bought it from Google Play - somehow I didn't notice any kind of protection options on there...
doitright said:
Ok, since it was on your second day of owning the thing, why not just tell them that it was cracked when you opened the box?
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Click to collapse
That would be LYING
Seriously - I think that's easily traceable. I've been installing app and using Google services...
doitright said:
Crack started at the end that intersects the volume button. The volume button is a soft spot on the phone. This is what pockets do to big phones, especially when you have additional things in the pocket with the phone, like keys. Warranty does not apply.
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Click to collapse
I am not buying that. Gorilla glass should be tougher than this. My pants are not that tight, plus where are you suggesting to carry a big phone?
hello00 said:
you bought the nexus 6 for $700? lol which company ripped you off? i wouldnt have gotten it for that price..for a phone that is almost a year old..the nexus 6 runs for $500 and sometimes cheaper nowadays
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Google Store https://store.google.com/product/nexus_6
Interestingly enough, it is $500 there now...
NEW DEVELOPMENT!
Spent about an hour yesterday playing Mortal Kombat on the phone. The phone heated up and turned off while there still was about 10% of battery life left. I twiddled it in my hands and noticed the back cover separating from the plate (attached a picture)
I guess I am seeing the infamous battery expansion issue. I bet screen was the first thing that gave, the glue that rear cover has ended up being stronger, but not much. Will see what Google/Motorola says about this. Given the price drop will try pushing for a refund
I think that video is about HTC not N6
Interesting. I was in the 'screens don't crack themselves' camp. But I can see how a bulging battery could do it...
Corvin666 said:
That's a good idea. I bought it from Google Play - somehow I didn't notice any kind of protection options on there...
That would be LYING
Seriously - I think that's easily traceable. I've been installing app and using Google services...
Click to expand...
Click to collapse
1) That would depend on them actually pulling the data together, which is unlikely (especially since india that handles the phone doesn't have access to the full google database...)
2) That it came with a crack doesn't necessarily mean that you don't turn it on to make sure you actually like it.
I am not buying that. Gorilla glass should be tougher than this. My pants are not that tight, plus where are you suggesting to carry a big phone?
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Click to collapse
I can't imagine why it is that you believe that a piece of HARDENED and UNCOMMONLY BRITTLE glass that is a fraction as thick as a sheet of paper would somehow be able to magically withstand being twisted in your pocket.
Google Store https://store.google.com/product/nexus_6
Interestingly enough, it is $500 there now...
Click to expand...
Click to collapse
Its on sale, and that is 32GB. The 64GB "regular" price remains $700.
NEW DEVELOPMENT!
Spent about an hour yesterday playing Mortal Kombat on the phone. The phone heated up and turned off while there still was about 10% of battery life left. I twiddled it in my hands and noticed the back cover separating from the plate (attached a picture)
Click to expand...
Click to collapse
1) Its a flexible plastic back cover that is "glued" on with sticky goo.
2) Observe how it is lifting not all that particularly far from those same buttons where the side is weakest and the screen cracked from....
Hmm.... coincidence?
doitright said:
Its on sale, and that is 32GB. The 64GB "regular" price remains $700.
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Not true! the 64GB version is also on sale for $150 off, so it's $549.00.
doitright said:
I can't imagine why it is that you believe that a piece of HARDENED and UNCOMMONLY BRITTLE glass that is a fraction as thick as a sheet of paper would somehow be able to magically withstand being twisted in your pocket.
1) Its a flexible plastic back cover that is "glued" on with sticky goo.
2) Observe how it is lifting not all that particularly far from those same buttons where the side is weakest and the screen cracked from....
Hmm.... coincidence?
Click to expand...
Click to collapse
So what are you saying? I'm a guy with superstrong pants and I can twist phones in my pockets with no hands? Maybe I should go on a tour doing that?
This is ridiculous, seriously. Phones are designed to withstand stress much harder than that caused by putting them in a jeans pocket. Plus, I never carry phones in back pocket, I always had it in my side pocket. Try getting an old phone and twist it with your hands until it breaks. I bet you would be surprised by how much force is needed.
My theory - battery expansion caused unusual pressure on the glass which got twisted too far and cracked. Probably was not the best specimen of Gorilla Glass out there as well. Now that glass had shifted into new pressure limit range and the battery keeps expanding, it is pushing against the back cover and now the adhesive on the back cover is the weak spot.
Which theory makes more sense? Superpants or defective battery?
deathshead said:
Phones screens don't just break themselves.
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Click to collapse
Exactly.
---------- Post added at 10:08 PM ---------- Previous post was at 10:07 PM ----------
Corvin666 said:
So what are you saying?
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Your keys were in your pocket with your phone.
---------- Post added at 10:09 PM ---------- Previous post was at 10:08 PM ----------
Corvin666 said:
Which theory makes more sense? Superpants or defective battery?
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Click to collapse
Hard object (keys) banging against phone in pocket as you walk.
---------- Post added at 10:10 PM ---------- Previous post was at 10:09 PM ----------
JimSmith94 said:
Not true! the 64GB version is also on sale for $150 off, so it's $549.00.
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Click to collapse
And it is on sale at motorola.com where you can buy the MotoCare policy with the phone.
JulesJam said:
Your keys were in your pocket with your phone.
And it is on sale at motorola.com where you can buy the MotoCare policy with the phone.
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Click to collapse
So here is the picture of my car keys. The only metal thing here is the ring that connects keys to the tracker. What do you think needs to happen for those car keys to crack Nexus 6 screen?
Valid point about Motorola, though, shame I hadn't researched before buying - probably should've just ordered it from them.
Corvin666 said:
So here is the picture of my car keys. The only metal thing here is the ring that connects keys to the tracker. What do you think needs to happen for those car keys to crack Nexus 6 screen?.
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Click to collapse
Why do you think only metal can crack a screen?
So looks like this is resolved. After spending 1,5 accumulated hours with Google and Motorola support, Google agreed to replace the device with a new one and refund the price difference. I'm satisfied with the outcome, but am concerned about the issues I might face with the new device... I still think that N6 is an amazing device and I particularly enjoyed the screensize and the stereo speakers. My old N5 looks so tiny and toyish compared to that one.
Anyway, let this thread be a warning for all the future buyers. There are things to watch out for. Fortunately, seems that they surface pretty quickly. Just make sure you spend a few hours playing Mortal Kombat X to warm that sucker up.
Appart from the naysayers, I believe you got a lemon. The problem is, good luck trying to get a replacement for that. Nowadays, getting a smartphone is like winning the lottery. You never know if the screen has microfractures that lead to cracks, non-replaceble batteries and bad assembly leading to the batteries swelling and etc etc.
Its the price you pay for when companies outsource their production to developing countries with no sense of worker rights, clean enviroments, etc.
JimSmith94 said:
Not true! the 64GB version is also on sale for $150 off, so it's $549.00.
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Click to collapse
I made the pertinent part of your sentence into BOLD, and underlined the error contradicted by it.
---------- Post added at 01:48 PM ---------- Previous post was at 01:41 PM ----------
Corvin666 said:
So what are you saying? I'm a guy with superstrong pants and I can twist phones in my pockets with no hands? Maybe I should go on a tour doing that?
This is ridiculous, seriously. Phones are designed to withstand stress much harder than that caused by putting them in a jeans pocket. Plus, I never carry phones in back pocket, I always had it in my side pocket. Try getting an old phone and twist it with your hands until it breaks. I bet you would be surprised by how much force is needed.
My theory - battery expansion caused unusual pressure on the glass which got twisted too far and cracked. Probably was not the best specimen of Gorilla Glass out there as well. Now that glass had shifted into new pressure limit range and the battery keeps expanding, it is pushing against the back cover and now the adhesive on the back cover is the weak spot.
Which theory makes more sense? Superpants or defective battery?
Click to expand...
Click to collapse
Jeans are tough pants. The phone is very large. Have you ever heard of Archimedes? If he wasn't an ancient dead guy, he'd tell you that the longer the edge of the object gets, the more leverage you have and the easier it will be to apply damaging force against it.
In fact, one of the complaints about apple6+ phone (which actually has the same outside dimensions as Nexus 6, despite its smaller screen) is exactly this... that girls wearing SPANDEX were BENDING the phone at the weak point where the side buttons are.
https://www.google.com/search?q=app...ChMI9tno8JOFxgIVlS2MCh3pfACs&biw=1769&bih=799
You've got your, obviously much tougher Nexus 6, with the same physical dimensions, in JEANS pocket, able to apply significantly MORE force to the thing.... you don't expect a problem there?
Nexus 6 isn't a PANTS POCKET phone. Nexus 6 is a HOLSTER/BRIEFCASE phone.
Related
So a long story short, we drove down and bought 2 brand new Nexus S phones.... we did open them to make sure they powered on and stuff but it had that top protective layer on the screen.... so we drive back (6 hour return trip, had lots of fun explaining this to the border guys).
So now, we take off the protective cover... to use the phones, I have at least 4 light scratches on mine screen... I feel sick... call my buddy, the exact same thing... WTF? I would not believe it if I did not see it.... they are not bad enough to warrant another 6 hour drive, but it certainly makes me dislike my new phone a little more and it already hurts the resale value....
Just wondering if anyone else has had this problem? What is best buys return policy? Then again, they might not even believe me and blame me?
I've not had this problem, thankfully. My NS is gorgeous all around. Very happy with it so far.
Sent from my Nexus S using XDA App
Sadly Samsung cheaped out on this phone and decided NOT to include Gorilla Glass. Bad move...I don't understand why manufacturers feel the need to move backwards sometime.
Anyway, Best Buy's return policy is 14 days, no restocking fee. They shouldn't give you any trouble with this particular issue as long as the rest of the phone isn't damaged (i.e. dropped).
Actually I read somewhere in here that if you bought the phone at full price you have 30 with no restocking fee
I see, but again... it is a 6 hour drive round trip and then a fight with the border... hahaha.... it was the second the layer came off I could notice, I am sick about it... because it is an amazing, beautiful phone... and when i could not understand it... it only got worse when my friend said the same thing, 2 strange.
I might call, check stock, talk to a manager and make the drive.... thx all
demo23019 said:
Actually I read somewhere in here that if you bought the phone at full price you have 30 with no restocking fee
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This is true for buying at T-Mobile stores. Best Buy (as I was explained on Saturday) has a 14-day for outright and on-contract purchases. Definitely give the store a call to double-check. At least they removed those darn restocking fees. I couldn't believe my ears at first!
allen099 said:
Sadly Samsung cheaped out on this phone and decided NOT to include Gorilla Glass. Bad move...I don't understand why manufacturers feel the need to move backwards sometime.
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Maybe Corning (maker of Gorilla Glass) wasn't able to produce curved gorilla glass like Samsung wanted. That would be my guess.
I've just noticed some small "scratches" on my screen too. They almost look like glue residue, but I wiped my phone clean and they're still there. Maybe it could be the oleophobic coating coming off? Ill try to upload a picture when I get my camera back.
I had an accident on my bike today... got bumped from behind by a car while going at 50 or so and lost control of the bike. Got saved by my helmet, rolling away and this fancy biking jacket my brother got me (think it has kevlar in it) but my bag flipped open and my Note went flying.
So I'm okay and thankful for that. But my Note hit the ground hard and split open... It's got two deep scratches on the glass (about 2mm long each) and a few lighter ones, plus a big scrape on the plastic casing at the bottom. This sucks so much .
Do you guys know if I could give it to Samsung to replace the glass? Will that be expensive? My phone's working fine but every time I look at it, those scratches almost physically hurt.
Its the first time I've ought such an expensive phone. Can't bear to see it like this...
Don't know about fixing the note but glad you are okay!
Sent from my Galaxy Nexus using xda premium
That was terrible man. Glad you are okay, but sad with your note. I have a question, dont you guys buy insurance with such an expensive phone?
I pay 36 norwegian kroner/month (about 7 USD) in insurance, so I am covered if my GNote get stolen or smashed in an accident like this.
joshnichols189 said:
Don't know about fixing the note but glad you are okay!
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Thank you!
Me too. Managed to slow the bike a bit so I was fine, didn't even get anything more than a few minor scratches on me. Was just a bit shaken up, and really pissed. The stupid car sped off when he saw I was okay.
Actually feel a little guilty for feeling so crappy about my phone when I'm okay.
roxxy said:
That was terrible man. Glad you are okay, but sad with your note. I have a question, dont you guys buy insurance with such an expensive phone?
I pay 36 norwegian kroner/month (about 7 USD) in insurance, so I am covered if my GNote get stolen or smashed in an accident like this.
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Click to collapse
[ignore this]Don't have insurance for phones easily available here. I think. (I live in India).
Sorry. Was just looking. I was just ignorant about that. There are insurance policies are there or phones here, just not advertised.
TorrentialDownpour said:
I had an accident on my bike today... got bumped from behind by a car while going at 50 or so and lost control of the bike. Got saved by my helmet, rolling away and this fancy biking jacket my brother got me (think it has kevlar in it) but my bag flipped open and my Note went flying.
So I'm okay and thankful for that. But my Note hit the ground hard and split open... It's got two deep scratches on the glass (about 2mm each) and a few lighter ones, plus a big scrape on the plastic casing at the bottom. This sucks so much .
Do you guys know if I could give it to Samsung to replace the glass? Will that be expensive? My phone's working fine but every time I look at it, those scratches almost physically hurt.
Its the first time I've ought such an expensive phone. Can't bear to see it like this...
Click to expand...
Click to collapse
You should be happy your not injured as it could have been worse, especially when your on a bike, as for the phone...if you don't like it how it looks try and contact Samsung or take it to where you bought it from and ask how much it would cost to fix ...i'd pay £100 for it if it came to that for a phone worth so much.
TorrentialDownpour said:
Do you guys know if I could give it to Samsung to replace the glass? Will that be expensive? My phone's working fine but every time I look at it, those scratches almost physically hurt.
Click to expand...
Click to collapse
I don't know where you are physically located, but in the UK, I'd expect the car driver's insurance to pay for repairs to your note (assuming you were not at fault of course!). Failing that, your household contents insurance might cover it.
Regards,
Dave
TorrentialDownpour said:
I had an accident on my bike today... got bumped from behind by a car while going at 50 or so and lost control of the bike. Got saved by my helmet, rolling away and this fancy biking jacket my brother got me (think it has kevlar in it) but my bag flipped open and my Note went flying.
So I'm okay and thankful for that. But my Note hit the ground hard and split open... It's got two deep scratches on the glass (about 2mm long each) and a few lighter ones, plus a big scrape on the plastic casing at the bottom. This sucks so much .
Do you guys know if I could give it to Samsung to replace the glass? Will that be expensive? My phone's working fine but every time I look at it, those scratches almost physically hurt.
Its the first time I've ought such an expensive phone. Can't bear to see it like this...
Click to expand...
Click to collapse
Give it to Samsung??? You need to sue the **** out of the person who bumped you.
TorrentialDownpour said:
Thank you!
Me too. Managed to slow the bike a bit so I was fine, didn't even get anything more than a few minor scratches on me. Was just a bit shaken up, and really pissed. The stupid car sped off when he saw I was okay.
Actually feel a little guilty for feeling so crappy about my phone when I'm okay.
[ignore this]Don't have insurance for phones easily available here. I think. (I live in India).
Click to expand...
Click to collapse
What the hell dude? The retailers always ask you to insure the device when you buy it for a small one time only amount. I had my galaxy s2 insured. Didn't bother with the note though. Did you manage to get the plate number of the car? And yeah, hope you recover fast, physically and psychologically...
Sent from my GT-N7000 using XDA App
Just got my motorcycle permit, Im sad to hear what happened. Glad you are ok. Phones can be replaced. You cannot.
That said, motorcycle riders should look into Boblbee products. Specifically their class 2 back protector aka backpack and their cellphone holder designed to survive such accidents.
http://www.boblbee.com/
stefan.buddle said:
Give it to Samsung??? You need to sue the **** out of the person who bumped you.
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Click to collapse
It's called "an accident" for a reason.
Sorry about your accident bro! All that matters is that you are ok. Last month i've changed my screen under warranty (screen issues, lines etc) and a saw that the glass is glued to the amoled, it's one big sandwich, it comes with the front facing camera, home button, speaker and the screen plastic bezel. The screen with all the parts is around 300$.
Good luck!
Sent from my GT-N7000 using xda premium
This was a classic "let the kid use it at a restaurant". This was the first time this phone was dropped. It was bumped and slid off a dinner table on to a wood floor (nothing particularly hard like concrete or tile) and it landed face down. Must have been the perfect impact! I'm glad we get the one screen assurance replacement, but I wish I hadn't had to use it so soon!
Ouch. Sorry about your phone.
Sent from my Droid Turbo using Tapatalk
Looking at it, its hard to tell where the origin of the crack is.
It was most likely a perfect flat.
Better luck next ...screen
chadness said:
This was a classic "let the kid use it at a restaurant". This was the first time this phone was dropped. It was bumped and slid off a dinner table on to a wood floor (nothing particularly hard like concrete or tile) and it landed face down. Must have been the perfect impact! I'm glad we get the one screen assurance replacement, but I wish I hadn't had to use it so soon!
Click to expand...
Click to collapse
motorola never once stated their screen is unbreakable?
chadness said:
This was a classic "let the kid use it at a restaurant". This was the first time this phone was dropped. It was bumped and slid off a dinner table on to a wood floor (nothing particularly hard like concrete or tile) and it landed face down. Must have been the perfect impact! I'm glad we get the one screen assurance replacement, but I wish I hadn't had to use it so soon!
Click to expand...
Click to collapse
Was it with a TPU case?
Good question. Was it cased or naked?
There is no phone with unbreakable glass yet.... they all break.
It was naked. And, yes, I know Motorola never said it was unbreakable - no way they'd do that. It's just a word that was used in many reviews. And when in the store, the Verizon folks said they were so confident the screen wouldn't break they were offering the Screen Assurance. I never really thought it was, but with all of that talk about it, I didn't expect it to go so soon from a drop much gentler than many my "lesser" phones have had. But, we should all know it's not really just the impact speed and what it hits, but also random chance of where it impacts. I just got unlucky with it.
Anyway, to answer another comment, I do think it landed perfectly flat. It was an interesting break pattern.
Btw...was it still functional?
chadness said:
It was naked. And, yes, I know Motorola never said it was unbreakable - no way they'd do that. It's just a word that was used in many reviews. And when in the store, the Verizon folks said they were so confident the screen wouldn't break they were offering the Screen Assurance. I never really thought it was, but with all of that talk about it, I didn't expect it to go so soon from a drop much gentler than many my "lesser" phones have had. But, we should all know it's not really just the impact speed and what it hits, but also random chance of where it impacts. I just got unlucky with it.
Anyway, to answer another comment, I do think it landed perfectly flat. It was an interesting break pattern.
Click to expand...
Click to collapse
Can you give a link to a review that says the screen is unbreakable?
thegrants82 said:
Can you give a link to a review that says the screen is unbreakable?
Click to expand...
Click to collapse
https://lockerdome.com/6901050204626241/7103121369476372
http://www.tablat.in/motorola-droid-turbo-launch-us/
Really, it was more of what they told me at the Verizon store. Honestly, I never really thought it would be unbreakable, I just found the fragility amusing.
chadness said:
https://lockerdome.com/6901050204626241/7103121369476372
http://www.tablat.in/motorola-droid-turbo-launch-us/
Really, it was more of what they told me at the Verizon store. Honestly, I never really thought it would be unbreakable, I just found the fragility amusing.
Click to expand...
Click to collapse
So you bought into marketing speak.
ALL phones are subject to the glass breaking if impacted in the right place, even ruggedized ones.
https://starmen.net/forum/General/Tech/Screen-Broken-on-Cat-B15-Android-Phone
chadness said:
It was naked. And, yes, I know Motorola never said it was unbreakable - no way they'd do that. It's just a word that was used in many reviews. And when in the store, the Verizon folks said they were so confident the screen wouldn't break they were offering the Screen Assurance. I never really thought it was, but with all of that talk about it, I didn't expect it to go so soon from a drop much gentler than many my "lesser" phones have had. But, we should all know it's not really just the impact speed and what it hits, but also random chance of where it impacts. I just got unlucky with it.
Anyway, to answer another comment, I do think it landed perfectly flat. It was an interesting break pattern.
Click to expand...
Click to collapse
If it were perfectly flat, the landing impulse would have spread across the entire area. This would significantly reduce stress concentrations and more than likely not have surpassed the material's ultimate failure stress. Brittle materials, such as the tempered glass used in phone screens, don't yield well causing a very small amount of strain to create large amounts of localized stress. When this happens any small defect, usually not visible, will further increase localized stress and create a crack. Brittle materials propagate quickly due to a very small yield area at the crack tip.
The only "unbreakable" screen would be liquid in nature and drip when the phone is tilted...
alexcreto said:
Btw...was it still functional?
Click to expand...
Click to collapse
Oops, sorry, missed that. Yes, it still worked fine! A little painful on the fingers, but that's it.
probably by unbreakable they should have meant very scratch resistant...
i bought the otterbox defender so at least its more dificult to break...!!!
I know what you mean about using that screen replacement so soon. I got a few scratches on my screen from dropping my turbo between my car seats, but I'm holding off on getting the screen replaced.
I just put a case on my turbo - that I love. I got the Cimo Clear Premium Slim Wave for ~ $10 on Amazon. It's light & provides much better grip. http://goo.gl/TRXS5T
It just occurred to me that with the 5.2" screen, and the added surface area dedicated to the capacitive buttons, I wonder if the length of the glass span to its thickness is an issue. I'm an engineer, but I only studied materials briefly. The shorter the span, for the same thickness, the more strength. I wonder if some of the larger phablets use a thicker glass? Just pondering.
chadness said:
It was naked. And, yes, I know Motorola never said it was unbreakable - no way they'd do that. It's just a word that was used in many reviews. And when in the store, the Verizon folks said they were so confident the screen wouldn't break they were offering the Screen Assurance. I never really thought it was, but with all of that talk about it, I didn't expect it to go so soon from a drop much gentler than many my "lesser" phones have had. But, we should all know it's not really just the impact speed and what it hits, but also random chance of where it impacts. I just got unlucky with it.
Anyway, to answer another comment, I do think it landed perfectly flat. It was an interesting break pattern.
Click to expand...
Click to collapse
I broke one already too. Same deal, slipped out of my pocket in the garage onto a wooden stair. Landed perfectly flat, shattered all over, couldn't even see a break point. My screen wouldn't even light up afterward. More than anything just sad that I used my screen assurance so quickly and now have to put a case on it. I carry TEP but would rather not pay 150 bucks for a questionably refurbished phone.
the_rooter said:
motorola never once stated their screen is unbreakable?
Click to expand...
Click to collapse
He never stated that Motorola said it was. Stop trolling.
---------- Post added at 08:47 PM ---------- Previous post was at 08:46 PM ----------
Also, pretty sure Verizon replaces them for the first year free of charge. That's what they told me, anyways.
Hmm.. Well I accidentally drop tested mine getting out of my truck at a restaurant. I was damn proud of it.
Hi All,
Haven't broken a screen in 4 years -first week with a bigger device slipped out of my hand when going into my pocket and the screen cracked. Weak as **** in my opinion but what are you going to do.
I contacted googlefi about nexus protect. They said they are going to be rolling out their own protection plan but could not tell me a launch date. Does anyone know anything about this?
I really can't believe this phone is that weak..
Sent from my Nexus 6P using Tapatalk
srs731 said:
Hi All,
Haven't broken a screen in 4 years -first week with a bigger device slipped out of my hand when going into my pocket and the screen cracked. Weak as **** in my opinion but what are you going to do.
I contacted googlefi about nexus protect. They said they are going to be rolling out their own protection plan but could not tell me a launch date. Does anyone know anything about this?
I really can't believe this phone is that weak..
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
It must have hit just right. The other night I was reading in bed and nodded off for a second while holding the 6p. It hit the side table, then the hardwood floor. I'm not using a case, just a Skinomi full body and screen Tech Skin, but there wasn't a scratch. (phew!) As far as Fi offering protection, I gave up on that route and bought a Square Trade warranty instead.
Yes! Horrible phone because the OP doesn't handle it properly. Shame on Gorilla Glass and Huawei! /s
adrman said:
It must have hit just right. The other night I was reading in bed and nodded off for a second while holding the 6p. It hit the side table, then the hardwood floor. I'm not using a case, just a Skinomi full body and screen Tech Skin, but there wasn't a scratch. (phew!) As far as Fi offering protection, I gave up on that route and bought a Square Trade warranty instead.
Click to expand...
Click to collapse
It did hit on the corner, the aluminum bezel bent right in which caused the glass to break - I have read many threads about the phone bending, I am a bit disappointed, I went with the 6p for the aluminum over plastic however this has only seemed to hurt me rather than help. Google told me their pricing options $5 / month and a $99 deductible however no idea when the plan was rolling out. They did advise I was eligible for when it comes out so now I guess I just have to wait. Phone works fine, just bothers me, I like my devices clean.
PaisanNYC said:
Yes! Horrible phone because the OP doesn't handle it properly. Shame on Gorilla Glass and Huawei! /s
Click to expand...
Click to collapse
Wow, someone is a bit full of themselves aren't they? Correct, I do believe that a phone SHOULD NOT break with one drop from pocket height, I've owned countless smart phones in the past 4 years, none of which I broke the screen in that time; while I do not drop my device often and I take care of them mistakes happen. (My galaxy S4 still looks brand new). Therefore I am critiquing the build quality of this phone.
Amazon tweeted this perfectly
PaisanNYC said:
Amazon tweeted this perfectly
Click to expand...
Click to collapse
I'm not really sure what your point is, or why you are trolling. You are of no help to my thread. As I said mistakes happen, I made one, and dropped my phone. I'm not saying it is anyone's fault other than mine. I did however state I was DISAPPOINTED in the build quality as I do not believe one drop should crack a screen, especially from pocket height.
Just because someone doesn't agree with your opinions does not make them a troll. That word is thrown around WAY too many times around the here. I am not arguing with you, bud. But your bad luck doesn't mean that the phone is faulty. Glass shatters at different rates depending on speed, force, and angle. All of these phones you dropped did not drop at the same rate for these variables each time you dropped them. When the anger subsides, (and yes I get mad at myself also when i break something...human nature), just be an adult about it and chalk it up to a bad accident. Unless of course you are younger than an adult. In that case, I apologize and carry on
srs731 said:
I'm not really sure what your point is, or why you are trolling. You are of no help to my thread. As I said mistakes happen, I made one, and dropped my phone. I'm not saying it is anyone's fault other than mine. I did however state I was DISAPPOINTED in the build quality as I do not believe one drop should crack a screen, especially from pocket height.
Click to expand...
Click to collapse
One drop on the corner will break a screen.
I have seen iPhones, Android of various brands break from pocket height.
All you need it the right location, angle, etc.
There is nothing wrong with the phone, you dropped it and it broke.
You can get it replaced right now. Project Fi offering one time replacements for $100 bucks
Problem Solved -
Bought my phone with AMEX they have 90 day protection against broken devices. I can file a claim with them and they will refund my purchase price.
Glad it worked out well for you...
So here is the situation. My PH-1, defying logic, has a cracked screen despite me having a case and a screen protector on it. It started out as a hairline crack at the top of the screen but also with a fair amount of corner damage. What doesn't make any sense is that before I purchased the case and screen protector the phone survived quite a few drops without a scratch. Yesterday I dropped it again, on its back, and upon turning the phone over know it is really shattered. Still works but it is in rough shape.
I scored the phone on the Sprint deal at 145 plus the camera so I can't really complain if I have to spend another 199 to have a new phone. The problem is, I don't want to spend another 199 if the same thing is going to happen again. I have never had a phone crack with both a case and a screen protector installed before. That being said, the screen protector was a poor fit and did not cover the corners at all. It almost seems as if the case had a negative effect which is also very odd. No damage before installing the case.
Just wondering if this is a rare occasion or if it is common.
I really like the phone and I want the company to succeed. But if they are this fragile I would probably pick up an LG or an HTC.
I am on Verizon so a One Plus isn't an option.
chiadrum said:
So here is the situation. My PH-1, defying logic, has a cracked screen despite me having a case and a screen protector on it. It started out as a hairline crack at the top of the screen but also with a fair amount of corner damage. What doesn't make any sense is that before I purchased the case and screen protector the phone survived quite a few drops without a scratch. Yesterday I dropped it again, on its back, and upon turning the phone over know it is really shattered. Still works but it is in rough shape.
I scored the phone on the Sprint deal at 145 plus the camera so I can't really complain if I have to spend another 199 to have a new phone. The problem is, I don't want to spend another 199 if the same thing is going to happen again. I have never had a phone crack with both a case and a screen protector installed before. That being said, the screen protector was a poor fit and did not cover the corners at all. It almost seems as if the case had a negative effect which is also very odd. No damage before installing the case.
Just wondering if this is a rare occasion or if it is common.
I really like the phone and I want the company to succeed. But if they are this fragile I would probably pick up an LG or an HTC.
I am on Verizon so a One Plus isn't an option.
Click to expand...
Click to collapse
I think what happened to you is a one off. You should go buy a lotto ticket maybe? On the bright side, you'd still be paying less than what I paid for 1 PH-1 with the 360 cam, used. I bought my combo from swappa in mint condition for $390. You're only at $344, and you got 2 phones Granted one bit the dust. But if I were you, I'd get the replacement. I'm not sure there is a better phone out yet, imo. Only thing to make this phone better on gen 2 would be to get rid of the black bar at the bottom so it is completely bezeless, and to up the IP rating to 68 at LEAST 67. Motorized selfie cam? No notch? That would be nice. I hardly ever use the selfie cam anyway. Just my $0.02. If mine broke, I'd be buying another one
surface13 said:
I think what happened to you is a one off. You should go buy a lotto ticket maybe? On the bright side, you'd still be paying less than what I paid for 1 PH-1 with the 360 cam, used. I bought my combo from swappa in mint condition for $390. You're only at $344, and you got 2 phones Granted one bit the dust. But if I were you, I'd get the replacement. I'm not sure there is a better phone out yet, imo. Only thing to make this phone better on gen 2 would be to get rid of the black bar at the bottom so it is completely bezeless, and to up the IP rating to 68 at LEAST 67. Motorized selfie cam? No notch? That would be nice. I hardly ever use the selfie cam anyway. Just my $0.02. If mine broke, I'd be buying another one
Click to expand...
Click to collapse
That's kind of what I was thinking. Just hoping to NOT see other reports of similar breakage.
Thanks for the .02
chiadrum said:
That's kind of what I was thinking. Just hoping to NOT see other reports of similar breakage.
Thanks for the .02
Click to expand...
Click to collapse
I literally just put my broken one in the mailbox to go back to Essential (Asurion is actually the insurance claim handling company). Mailman hasn't even picked it up yet. I cloned everything into the new replacement last night w/TWRP. So, there was virtually no on-screen setup (security/fingerprints had to be redone), and I'm back up and running as if my phone was simply repaired. That's something that's just not possible with a different phone.
Essential was quick about responding. They take 1 biz day to process and the replacement is sent FedEx Standard overnight.
I am overall disappointed with the fragility of the phone as its durability was a major selling point for me. Essential still has that PH-1 bouncing and tumbling on concrete on their homepage. But, right now there is not another phone with the dimensions, design quality, and components that can compare to this. Now, if I broke another one, I probably would not do it again, unless the price was at least half.
I am a little concerned about your situation being that you had screen protection and a case. But if I were you, I would still do the replacement, and try completely different protective devices. Especially since you got such a deal on the first one, I think it would be a no-brainer for me. I paid $350 for mine w/no 360 cam, and I still did the replacement.
I mean, even knowing this outcome, (I'm $550 in at this point) I still don't think I would have went for the OnePlus 5T. I really appreciate the form factor of this phone, and I plan to baby this replacement.
GospelNerd said:
I literally just put my broken one in the mailbox to go back to Essential (Asurion is actually the insurance claim handling company). Mailman hasn't even picked it up yet. I cloned everything into the new replacement last night w/TWRP. So, there was virtually no on-screen setup (security/fingerprints had to be redone), and I'm back up and running as if my phone was simply repaired. That's something that's just not possible with a different phone.
Essential was quick about responding. They take 1 biz day to process and the replacement is sent FedEx Standard overnight.
I am overall disappointed with the fragility of the phone as its durability was a major selling point for me. Essential still has that PH-1 bouncing and tumbling on concrete on their homepage. But, right now there is not another phone with the dimensions, design quality, and components that can compare to this. Now, if I broke another one, I probably would not do it again, unless the price was at least half.
I am a little concerned about your situation being that you had screen protection and a case. But if I were you, I would still do the replacement, and try completely different protective devices. Especially since you got such a deal on the first one, I think it would be a no-brainer for me. I paid $350 for mine w/no 360 cam, and I still did the replacement.
I mean, even knowing this outcome, (I'm $550 in at this point) I still don't think I would have went for the OnePlus 5T. I really appreciate the form factor of this phone, and I plan to baby this replacement.
Click to expand...
Click to collapse
Yeah, I am addicted to the form factor after having the hand stretching, ache causing Nexus 6. And the fingerprint scanner for unlocking and notifications. What caused your breakage? Did you have a case and/or screen protector?
chiadrum said:
Yeah, I am addicted to the form factor after having the hand stretching, ache causing Nexus 6. And the fingerprint scanner for unlocking and notifications. What caused your breakage? Did you have a case and/or screen protector?
Click to expand...
Click to collapse
Mine fell from my back pocket onto concrete, about 1.5 ft drop. I had a case.... in my backpack . It's just too pretty a phone to want to case it much. But, that's all over for me now.
GospelNerd said:
Mine fell from my back pocket onto concrete, about 1.5 ft drop. I had a case.... in my backpack . It's just too pretty a phone to want to case it much. But, that's all over for me now.
Click to expand...
Click to collapse
You cracked yours?
Sent from my PH-1 using Tapatalk
Yep I did. I bet if I could have watched it happen in slow motion, it would have looked just like the video on the Essential homepage, except...crack!
chiadrum said:
So here is the situation. My PH-1, defying logic, has a cracked screen despite me having a case and a screen protector on it. It started out as a hairline crack at the top of the screen but also with a fair amount of corner damage. What doesn't make any sense is that before I purchased the case and screen protector the phone survived quite a few drops without a scratch. Yesterday I dropped it again, on its back, and upon turning the phone over know it is really shattered. Still works but it is in rough shape.
I scored the phone on the Sprint deal at 145 plus the camera so I can't really complain if I have to spend another 199 to have a new phone. The problem is, I don't want to spend another 199 if the same thing is going to happen again. I have never had a phone crack with both a case and a screen protector installed before. That being said, the screen protector was a poor fit and did not cover the corners at all. It almost seems as if the case had a negative effect which is also very odd. No damage before installing the case.
Just wondering if this is a rare occasion or if it is common.
I really like the phone and I want the company to succeed. But if they are this fragile I would probably pick up an LG or an HTC.
I am on Verizon so a One Plus isn't an option.
Click to expand...
Click to collapse
I try not to drop fragile electronic devices.
On the other hand I can be a dolt so I always get insurance.
I got a SquareTrade coverage on this phone right after I got it.
It was $140 for three years with a $75 deductible for repairs.
So I suggest getting a SquareTrade warranty on the next one.
It also adds value when you want to sell it.
tech_head said:
I got a SquareTrade coverage on this phone right after I got it. It was $140 for three years with a $75 deductible for repairs. So I suggest getting a SquareTrade warranty on the next one.
Click to expand...
Click to collapse
Since the 'out-of-warranty' replacement is $199, unless you think you might go through more than one replacement, neither the extended warranty from Essential, or the price you gave for SquareTrade would be worth it. That's why I never sign up for them. I figure if I manage to break my device, the repair or replacement fee is going to be either my incentive to be extra careful from then til the next device, or impetus to sell it and try something else.
chiadrum said:
despite me having a case and a screen protector on it.
Click to expand...
Click to collapse
@chiadrum Mind letting us know which make/models of case and screen protector you had on it when this happened?
GospelNerd said:
Since the 'out-of-warranty' replacement is $199, unless you think you might go through more than one replacement, neither the extended warranty from Essential, or the price you gave for SquareTrade would be worth it. That's why I never sign up for them. I figure if I manage to break my device, the repair or replacement fee is going to be either my incentive to be extra careful from then til the next device, or impetus to sell it and try something else.
@chiadrum Mind letting us know which make/models of case and screen protector you had on it when this happened?
Click to expand...
Click to collapse
Actually, $140+$75 = $215 which is a wash if you have one incident at $200.
It also covers any other issue for three years, so YMMV.
But even a bricked device would be covered.
One might argue that insurance is never worth it. you can only make the argument until the first time you drop and break your device, have a battery issue, brick or anything else.
I don't typically break or lose my phones, but there is a first time for everything.
YMMV
tech_head said:
Actually, $140+$75 = $215 which is a wash if you have one incident at $200.
It also covers any other issue for three years, so YMMV.
But even a bricked device would be covered.
One might argue that insurance is never worth it. you can only make the argument until the first time you drop and break your device, have a battery issue, brick or anything else.
I don't typically break or lose my phones, but there is a first time for everything.
YMMV
Click to expand...
Click to collapse
You have to pay the initial$140 either way, so it's $75 vs $200
Sent from my PH-1 using XDA Labs
---------- Post added at 01:03 PM ---------- Previous post was at 01:02 PM ----------
avd said:
You have to pay the initial$140 either way, so it's $75 vs $200
Click to expand...
Click to collapse
Unless there is a deductable.
Sent from my PH-1 using XDA Labs
Do it
Sent from my PH-1 using Tapatalk
GospelNerd said:
Since the 'out-of-warranty' replacement is $199, unless you think you might go through more than one replacement, neither the extended warranty from Essential, or the price you gave for SquareTrade would be worth it. That's why I never sign up for them. I figure if I manage to break my device, the repair or replacement fee is going to be either my incentive to be extra careful from then til the next device, or impetus to sell it and try something else.
@chiadrum Mind letting us know which make/models of case and screen protector you had on it when this happened?
Click to expand...
Click to collapse
Case was the Tudia without the notch for the 360 cam, so a full coverage case in other words. Fits pretty snug and covers the edges for sure. Screen protectors were mocolo. Screen protector can be placed on the phone even with the case on, that is how much screen is still exposed even with the protector. Also, the phone was not nearly as responsive to touch with that protector on. Really surprised that the case didn't do the trick with the corner covered. The corner is where the downfall began.
chiadrum said:
It almost seems as if the case had a negative effect which is also very odd.
Click to expand...
Click to collapse
Can you elaborate on this statement in the OP? Got any pics?
I got some of those edge-only adhesive screen protectors with the black borders, which leaves a tiny amount of screen glass exposed (barely 1mm on top [which allows for the speaker opening], and on bottom, and probably 0.5mm on either side). It appears that even with that gap, only the screen protector or the plastic around the screen could make initial contact on a fall. But, my Incipio clear case doesn't fit without catching the edges of the protector and audibly making them peel up (not necessarily visibly). So it's not wearing a case at the moment.
I have a Tudia Lula 2.0 case coming (the one with the 360 cam cutout), so your incident is a little concerning.
I don't care about the durability of a case or screen protector as long as they do their job when it matters, and that is to prevent the phone itself from sustaining damage. But it's for naught if they don't prevent, or worse even cause damage.
GospelNerd said:
Can you elaborate on this statement in the OP? Got any pics?
I got some of those edge-only adhesive screen protectors with the black borders, which leaves a tiny amount of screen glass exposed (barely 1mm on top [which allows for the speaker opening], and on bottom, and probably 0.5mm on either side). It appears that even with that gap, only the screen protector or the plastic around the screen could make initial contact on a fall. But, my Incipio clear case doesn't fit without catching the edges of the protector and audibly making them peel up (not necessarily visibly). So it's not wearing a case at the moment.
I have a Tudia Lula 2.0 case coming (the one with the 360 cam cutout), so your incident is a little concerning.
I don't care about the durability of a case or screen protector as long as they do their job when it matters, and that is to prevent the phone itself from sustaining damage. But it's for naught if they don't prevent, or worse even cause damage.
Click to expand...
Click to collapse
I don't think the Essential is any more or less fragile than other phones.
My daughter dropped her S9 in a case with a green protector.
$149 to replaced the device.
tech_head said:
I don't think the Essential is any more or less fragile than other phones.
My daughter dropped her S9 in a case with a green protector.
$149 to replaced the device.
Click to expand...
Click to collapse
I think phones with an edge to edge screen are way more susceptible to damage from a drop than phones with bezels or whatever you call them on all 4 sides. Unless you get a bulky case with raised edges that completely obliterates the beautiful design of the phone a case will probably provide little to no protection in a drop. The same is true of a screen protector because it provides zero protection for the edges of the glass.
jhs39 said:
I think phones with an edge to edge screen are way more susceptible to damage from a drop than phones with bezels or whatever you call them on all 4 sides. Unless you get a bulky case with raised edges that completely obliterates the beautiful design of the phone a case will probably provide little to no protection in a drop. The same is true of a screen protector because it provides zero protection for the edges of the glass.
Click to expand...
Click to collapse
Fair point. I always said screw design,give me a tank.I did pull the trigger on the replacement.Got it in a day.Signed up for OTA 8.1 and had it in a couple of hours.Now I just have to baby this thing.And this one is fully unlocked.My original was a Sprint variant and it was bugging out when I pulled the SIM and I could never have used it on vacation overseas.
GospelNerd said:
Can you elaborate on this statement in the OP? Got any pics?
I got some of those edge-only adhesive screen protectors with the black borders, which leaves a tiny amount of screen glass exposed (barely 1mm on top [which allows for the speaker opening], and on bottom, and probably 0.5mm on either side). It appears that even with that gap, only the screen protector or the plastic around the screen could make initial contact on a fall. But, my Incipio clear case doesn't fit without catching the edges of the protector and audibly making them peel up (not necessarily visibly). So it's not wearing a case at the moment.
I have a Tudia Lula 2.0 case coming (the one with the 360 cam cutout), so your incident is a little concerning.
I don't care about the durability of a case or screen protector as long as they do their job when it matters, and that is to prevent the phone itself from sustaining damage. But it's for naught if they don't prevent, or worse even cause damage.
Click to expand...
Click to collapse
Sorry just seeing this now.Cant find a pic but there was a gash on the corner and a crack across the top.Then one last drop and it was a spiderweb.
Hey Guys,
I am from Dubai, United Arab Emirates. I dropped my 3 month old Essential Phone on concrete floor face down and the display is completely smashed in one corner and has cracks all over the screen. Mine broke because I had neither the case nor any screen protector on the phone.
I am planning for the 199$ replacement but heard from them that its a refurbished device. Just want to know whether the refurbished replacement device is void and free of any scratches/ dents or any other physical defects on the body of the phone. And also the overall quality of the phone is good before I take this plunge.
Thanks,
Zulfiqar