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The official t-mobile "antismear" screen protectors are not only $14.99 USD (+tax), which is way to expensive, but after placing them on the phone they create a "rainbow effect", meaning that it leaves tiny dots of distorted color until the screen protector is taken off. This "rainbow effect" is present on all screen protectors but usually disappear after 2-3 hours of use, in these screen protectors, not so, the "rainbow effect" is constant, even after the microbubbles have been worked out. This is a definite do not buy.
EDIT: you people.sure.are picky
i don't use them, but thanks for the heads up
someone told me a should get a case today too. but that's what the insurance is for IMO
realook. thats all i gotta say
Realook is alright, I like ZAGG's invisible shield personally.
tooken??? - I will submit it to urbandictionary.com
darkknight49 said:
realook. thats all i gotta say
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I can vouch for this. I use a Realook and you can't even tell there's a protector on there.
lqaddict said:
tooken??? - I will submit it to urbandictionary.com
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I think he meant "takified."
I think he meant "takified."[/QUOTE]
LOL. You 2 made my day.
lolcopter said:
i don't use them, but thanks for the heads up
someone told me a should get a case today too. but that's what the insurance is for IMO
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dude, f that. i just gave up with asurion and told them where they can go. they will find any excuse to invalidate a claim. do NOT rely on them to be your safety net.
Just sayin....
I don't think it's any worse than most anti-glare/fingerprint screen protectors. The main bad thing is that it doesn't even cover the full screen. If you want anti-glare/fingerprint I would suggest the SGP Steinheil Anti-Fingerprint. But it will still have the speckling like the T-Mobile one.
If you want clarity and don't care about fingerprints as much then I would definitely recommend the Realook as well.
I am a minority on XDA... I ordered a few matte anti-finerprint SPs from eBay a few days ago. It doesnt do the beautiful screen as much justice as naked, but the fingerprints/smudges/greasy swipe lines make me crazy. I think the TMobile protectors sound like the ones I have but I haven't had any rainbow or bubble issues thankfully.
Sent from my SGH-T959 using XDA App
NikolaiT said:
Realook is alright, I like ZAGG's invisible shield personally.
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I've had both, Zagg on my ipod touch and Realook on my vibrant. I prefer realook for the vibrant. Perhaps zagg has improved in the few years I've had my ipod.
I'm using the t-mobile anti smear screen protector. You do lose screen quality with it, but it's so nice having it hear in Miami with all the humidity the screen feels smooth most of the time. It's the only reason I got it to be honest, and I'll probably leave it on until I find a screen protector that is as smooth as this one
Man, I read "serious flaws" and all I could think about was maybe the ones they sell don't protect against scratches. That's a "serious flaw". Gunking up the displaying isn't that serious.
But anyway, I honestly just left the one that comes with the phone on. It's perfect. They are made a little too big though, so what I had to do was take it off, take a few mm off of the top, including the tab, and then take a few mm off of the side. I then ran it under hot water, used some dish detergent to wash the sticky side, rinsed real well, and laid it down, sticky side up, on a lint-free cloth to dry overnight. Once it's on and you have the gel case over it, you cannot tell it was ever cut. It looks beautiful and performs well.
Mine never came with screen protector lol
siirial said:
dude, f that. i just gave up with asurion and told them where they can go. they will find any excuse to invalidate a claim. do NOT rely on them to be your safety net.
Just sayin....
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nexus one or galaxy s? i hear asurion is hit-or-miss with the nexus
i put a zagg invisible shield on my ipod touch when i bought it, but then one day i noticed a minor imperfection and kept messing with it until i got fed up and ripped the thing off completely
since then i've come to realize that i'm a bit too OCD for these things. almost 3 years later and my ipod touch screen is just fine. i'm sure my galaxy s will be fine too, especially after watching all those torture test videos.
a touchscreen was meant to be touched, IMO. don't let it share pockets with keys or anything else and you should be good to go
(/mini-rant)
I can't say that relying on insurance is that bright of an idea. An insurance replacement is going to cost you $150.00, UNLESS they find a way to deny your claim, and can be mitigated, with a $10.00 screen protector.
gokrisgo said:
I'm using the t-mobile anti smear screen protector. You do lose screen quality with it, but it's so nice having it hear in Miami with all the humidity the screen feels smooth most of the time. It's the only reason I got it to be honest, and I'll probably leave it on until I find a screen protector that is as smooth as this one
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Are these the ones you're using?
EDIT: Imag upload fail ill try again here in a minute
returnofsid said:
I can't say that relying on insurance is that bright of an idea. An insurance replacement is going to cost you $150.00, UNLESS they find a way to deny your claim, and can be mitigated, with a $10.00 screen protector.
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i wouldn't file an insurance claim for a scratched screen. i just don't see a scratched screen happening anytime soon *knock on wood*
if there was some imperfection or malfunction i would probably try to find a reason to use the extended warranty. or, as the guy at the t-mobile store said, i could "hit the phone into the ocean with a golf club, and get a new one for $120."
lolcopter said:
or, as the guy at the t-mobile store said, i could "hit the phone into the ocean with a golf club, and get a new one for $120."
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I'm sure he followed that with -- "wink, wink". (I just signed up for TMO's insurance, so I have the fine print in front of me -- naturally, "intentional loss or damage" is excluded... but he knew that, of course).
Hmm, I see that "cosmetic damage" ("cracking, marring, or scratching") that "does not affect the manufacturer's intended use" is also excluded. So this wouldn't help for a cracked screen, as long as the phone isn't bricked or acting funky as a result.
I wouldn't rush to file a claim unless I really needed to... hate the thought of holding a refurbed phone to my ear that's been in someone's ass pocket. But if I really lost or destroyed mine, guess a $130 refurb beats a $500 new one...
Hello All,
Took my S3 out of my pocket today and noticed that the screen has a crack all the way from the bottom left corner to the home button (picture attached). I have had my S3 for about two weeks now and am really disappointed with the quality of the product. I always keep the screen facing inwards towards my leg so am really at a loss as to how I managed to crack it.
I bought the phone from Amazon UK and am wondering if I can get a replacement stating manufacturing defect or should I contact Samsung directly.
Any ideas?
TIA.
Ouch feel sorry for you mate. No insurance I take it?
If you can prove it was a defect you have a good leg to stand on. They might realize if they can't find and marks or impact points. Good Luck as you will need it..
Sent from my GT-I9300 using xda premium
You can always try to get it replaced but I think the chance will be small they will replace the phone as it is cracked, they will definitely blame it on force from outside. Are there more phones cracked this easily as you described it that you are aware of?
Sorry to hear you cracked the screen, imo the phone is quite strong, mine dropped by accident from three feet high without any damage. But that doesn't get you anywhere, I know that...
Now I look at the cracked screen it looks like something pressured the left side of the home button strongly.
Verstuurd van mijn GT-I9300 met Tapatalk
Sometimes this just seems to happen. I've only seen one other person who had this happen with a Galaxy S3, but I've heard stories like this since the Nexus One came out.
I'm guessing some devices just happen to have structural integrity problems with their glass, I don't really know if much can be done because of how extremely rare it is.
You should have got insurance or been.more careful. It is **** when this happens buddy.
They (Samsung/amazon) will not exchange it for any reason as it will be seen as damaged caused in your possession and that when it was sold there were no cracks or anything.
I work for a phone retailer and deal with this kind of thing at least once a week.
Try protect your bubble or something like that , then make a claim.
Hope you get it sorted.
Sent from my HTC One X using xda premium
It looks like the glass underneath the home button is not very thick only a few mm, and looks to be the weakest point on the phone screen, see how it`s broken on the bottom left corner of the home button.
John.
Nope, no insurance unfortunately. Forgot to mention that the phone was protected by a gel tpu case...
Really bummed!
wow that sucks... feel your pain.. every time I read a post like this, the more afraid I am of getting this phone..
I've sent stuff back to Amazon within the 30 days they have for returns that were broken. Just stated return under poor quality, faulty and they just asked if I wanted another or a refund. Not £500, under a ton. But they are pretty good with returns.
Don't bother with Samsung.. they are a waste of time. Contact Amazon.
Funny thing is I`ve been not only reading, but also hearing lots of reports about the fragility of the S3. Bad thing is that I got mine last week. I am being extra careful with it.
I wonder if Samsung realizes they have delivered such a fragile product.
I've also heard that. But here's some sort of consolidation I have had 4 people come back into my shop with cracked screens on their HTC one x's, some claiming it just happened , others that they pressed hard on the screen etc. (Regardless how it happened the screen is still cracked)
Some had insurance (so only insurance excess to pay) and the others who didn't, HTC only charged them 79.99 for either a replacement phone or the screen fixed. ( which in my experience in a new £500 expensive smart phone is amazing)
So there you have it. **** happens. No phone is perfect and mistakes happen.
Sent from my HTC One X using xda premium
Thank you all for your replies.
I contacted Amazon today and they were quite open to doing a refund/replacement. I went for a replacement as I am quite happy with the phone overall. Glad I bought the phone through Amazon.
Will most definitely get insurance on this puppy second time around!
Great news man. You are one lucky fella.
Sent from my GT-I9300 using xda premium
the screen is still working i take it... no reason why you couldnt still have taken insurance out and just claimed in a few weeks? but hey ho... good news amazon replacing for free i suppose:good:
I too would do an Amazon return/exchange. You can do it through their site and never even have to talk to someone. I think you'll be fine as it doesn't look like it was dropped.
Savage24 said:
the screen is still working i take it... no reason why you couldnt still have taken insurance out and just claimed in a few weeks? but hey ho... good news amazon replacing for free i suppose:good:
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If Amazon did not offer the replacement, I would have gone the Insurance route.
slopokdave said:
I too would do an Amazon return/exchange. You can do it through their site and never even have to talk to someone. I think you'll be fine as it doesn't look like it was dropped.
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I did not drop the phone thankfully. And it was not like I was wearing tight skinny jeans or sumthin, the phone had plenty of room to breathe in the pocket but somehow I still managed to crack the screen. I have had a Nexus One for 3 years and I was able to keep that crack free without a problem. I understand that it is one of those things but I am not feeling the quality love from Samsung on this one.
maybe it was a bump from human traffic etc etc that you might not have noticed?
since you already said your pocket has lots of breathing room, the only time that pocket is going to be tight is when you're sitting down. i don't think the pressure from that would be enough.
Gorilla glass or not it looks like the GS 3 has extremely fragile glass on the front. I have dropped both my nexus one and my sensational xl a couple of times without problem. Neither of those devices had gorilla glass! Also several users in my country even reported cracks on the plastic back cover. This comes as a shock considering the first 2 galaxy s devices are well known for their toughness. why this sudden regression in durability?
Just a postive side, i have nothing but great things to say about the make of the phone.
I, though it sucks to say....have dropped my sexy Gs3 6 times already(this is a first for anyone phone i have owned) the silver bumper is completely ate up, looks like i dragged the edges of the phone the concrete ALOT...lol
but the Glass after all six drops.....FLAWLESS, no scratches no cracks. and all six were from waist up. lucky or not, i am impressed to say the least.
So I cracked my screen juggling to many things in my hands(phone energy drink, keys, ecig etc) tablet slipped right out of my hand. Funny thing is I am not even upset. I am usually OCD about cracks, I have $500 balance on this via T-Mobile EIP, got rid of jump so I am essentially screwed. Touch screen is fully working so it's still usable. I wonder how much Samsung will charge me to send it in for repair. May just sell it and make put it towards EIP plus make big payments. Idk. It really sucks but what can you do. Glass breaks, Samsung build quality sucks and so much more important things in life to worry about. Maybe this is a sign I should get the nexus 9. After all HTC is known for build quality and even though it's not likely going to be aluminum due to Nexus wireless charging I have a sneaking suspicion it will be miles ahead of anything Samsung produce anytime soon.
Anyone else rocking a cracked screen or repaired it either yourself or by Samsung/3rd party repair shop?
@md1008 feel for you mate and everyone else that this happens too.
There is a dissasembly thread few pages down in the "Help and Troubleshooting section".
From what I have gathered is that it will cost about $200 for Samsung to fix but its impossible to do yourself....here is a comment from shart from that exact thread kinda explains it well tbh....
shart290 said:
So I have a p600 (Galaxy Note 10.1 2014 Ed) and I dropped it on the corner. shattered the digitizer. I bought a new Digitizer and in the process of repairing it learned the hard way that it is next to impossible to separate the Digitizer from the LCD. Bottom line is that I now need a replacement LCD for my tablet now also. FYI, there is a Gummy adhesive, much like industrial rubber glue between the digitizer and the LCD and the surface adhesion is too great to separate the two without damaging the LCD, try as you might it's next to impossible.
For the Sake of science I have just busted my tablet. I blame nobody but myself in this mess, but let it be a lesson learned for everyone else after me.
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Sent via Note 10.1 2014 Edition on Tapatalk
Yeah I am too clumsy for self repair. Samsung quoted me 260 I believe. Really think I will wait to see what Nexus 9 brings to the table and price range. I wish Samsung would release a successor to the note 8.0 so far I have not read anything. Seems Samsung is mostly focused on their "tab" series
md1008 said:
Yeah I am too clumsy for self repair. Samsung quoted me 260 I believe. Really think I will wait to see what Nexus 9 brings to the table and price range. I wish Samsung would release a successor to the note 8.0 so far I have not read anything. Seems Samsung is mostly focused on their "tab" series
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Yep, the screen is the most expensive in tablet or cell phone. Currently Ebay is selling $200 for the screen assembly, $140 for Hong Kong made and you have to do it yourself. The price for the note 10.1 2014 is dropping fast so it's not worth to repair. Save your money for the Nexus 9 would be the right choice....
md1008 said:
Yeah I am too clumsy for self repair. Samsung quoted me 260 I believe. Really think I will wait to see what Nexus 9 brings to the table and price range. I wish Samsung would release a successor to the note 8.0 so far I have not read anything. Seems Samsung is mostly focused on their "tab" series
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Not worth paying 260 ... thats crazy. I'd jist keep using it as its only on the corner and see what your options are with the newer tablets and then either try give it a go yasel or just sell it on ebay or do what my brother did with his cracked Blackberry Tablet ... he put on a screen protector on (mind you there was no glass or sharp bits anyway) and gave it to his 3 year old kid to play games with haha.
I will probably put a screen protector the cracks spread through the whole screen. The thing that sucks is that it's the spen why I bought this bloody screen and using spen on cracked screen is not ideal. Otherwise I would never buy Samsung. I hate touchwiz(unless on note) and I hate even more how cheap Samsung products feel(they got better and the note 4 did have some praise in early review)
Personally I think on the original note they gave it a more premium build with crappy specs where as on this bad boy they cut cost and gave it the best specs(at that time) the og Note 10.1 I feel had an all round better build to it
http://m.yelp.com/biz/lord-of-the-phones-san-diego-9
These guys quoted me at $190 and have excellent yelp reviews. I think I may go with it.
Try putting a glass screen protector on it.
md1008 said:
http://m.yelp.com/biz/lord-of-the-phones-san-diego-9
These guys quoted me at $190 and have excellent yelp reviews. I think I may go with it.
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Well if you tried a DIY job then I think if you buy a digitizer it will cost you about $50 and then probs $30 for delivery. So about $100 for labour isnt bad considering its a bigger job than I initally thought tbh.
Reading more and more it does seem like Samsung have made it impossible for an average joe to fix. And then atleast you have a tablet back.
I guess only you really know if its worth the cost for you or not. If I were you I'd wait and see what stuff is coming up and then put the $190 towards a newer tablet.
Anyhoo hope it works out whatever you do mate.
Yeah kinda what I am thinking, what sucks is I have a $500 left on this. I think I may go with it. I don't care about tablet specs as much as phones. I would have kept the original note 10.1 if it the software didn't such so bad. I figure if something did come around that is better I would get more money back if the screen is not cracked. Making the $200 lost almost a wash. I know no matter what I am getting an Otterbox. I know you drop tablets they break but I believe if was more durable the damage would be far less
Yeah cases do provide some protection for falls not sure how much protection my Official BookCover provides. What case did you have on it ... Can't tell what type of case it is from the picture you uploaded.
Its a generic case from eBay. I actually hated it, somehow when it was in the case I often couldn't use external buttons like power, home, or the menu/back. Pie solved the problem.
Looked on eBay and it doesn't look like a cracked note would get me much money so repair it is!
Put a screen protector on and although it's more usable smooth glass surface it actually looks worst. The glass shards and uneveness causes bubbles worst is that I had to keep reapplying the screen protector because of stupid glass shards causing dust and dirt make it's way inside
Oooooh I didnt realise that the cracks went along the entire screen, having the screen protector on really showed the extent of the damage blimey its bad. Yeah thats in no usable condition tbh I genuinly thought it was just the top right hand side that was damaged, aye a guess $190 to have your tablet back isnt too bad.
Sent via Note 10.1 2014 Edition on Tapatalk
Well today I bought an otterbox until I can afford $ to get it repaired. Comes with a screen protector which illuminates air bubbles plus I feel like if it drops it won't crack even more or at least will crack less. When the screen is lit up either with color or black its not noticeable, but when the screen is white it's an absolute eye sore. Does add significant weight. Add bulk but nothing unreasonable.
Here is white background, even worst browsing internet
As you see with dark colors the cracks blend right in
Also Walmart online(and only online they won't match prices) has this on sale for less than $45 with tax.
http://mobile.walmart.com/ip/OtterB...b370202264b6f&veh=aff&wmlspartner=lw9MynSeamY
It's not an impossible or an expensive repair, really. Just takes a bit of patience to get it apart and back together, so as not to cause more damage than ya started with!
Hi All,
Haven't broken a screen in 4 years -first week with a bigger device slipped out of my hand when going into my pocket and the screen cracked. Weak as **** in my opinion but what are you going to do.
I contacted googlefi about nexus protect. They said they are going to be rolling out their own protection plan but could not tell me a launch date. Does anyone know anything about this?
I really can't believe this phone is that weak..
Sent from my Nexus 6P using Tapatalk
srs731 said:
Hi All,
Haven't broken a screen in 4 years -first week with a bigger device slipped out of my hand when going into my pocket and the screen cracked. Weak as **** in my opinion but what are you going to do.
I contacted googlefi about nexus protect. They said they are going to be rolling out their own protection plan but could not tell me a launch date. Does anyone know anything about this?
I really can't believe this phone is that weak..
Sent from my Nexus 6P using Tapatalk
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It must have hit just right. The other night I was reading in bed and nodded off for a second while holding the 6p. It hit the side table, then the hardwood floor. I'm not using a case, just a Skinomi full body and screen Tech Skin, but there wasn't a scratch. (phew!) As far as Fi offering protection, I gave up on that route and bought a Square Trade warranty instead.
Yes! Horrible phone because the OP doesn't handle it properly. Shame on Gorilla Glass and Huawei! /s
adrman said:
It must have hit just right. The other night I was reading in bed and nodded off for a second while holding the 6p. It hit the side table, then the hardwood floor. I'm not using a case, just a Skinomi full body and screen Tech Skin, but there wasn't a scratch. (phew!) As far as Fi offering protection, I gave up on that route and bought a Square Trade warranty instead.
Click to expand...
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It did hit on the corner, the aluminum bezel bent right in which caused the glass to break - I have read many threads about the phone bending, I am a bit disappointed, I went with the 6p for the aluminum over plastic however this has only seemed to hurt me rather than help. Google told me their pricing options $5 / month and a $99 deductible however no idea when the plan was rolling out. They did advise I was eligible for when it comes out so now I guess I just have to wait. Phone works fine, just bothers me, I like my devices clean.
PaisanNYC said:
Yes! Horrible phone because the OP doesn't handle it properly. Shame on Gorilla Glass and Huawei! /s
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Wow, someone is a bit full of themselves aren't they? Correct, I do believe that a phone SHOULD NOT break with one drop from pocket height, I've owned countless smart phones in the past 4 years, none of which I broke the screen in that time; while I do not drop my device often and I take care of them mistakes happen. (My galaxy S4 still looks brand new). Therefore I am critiquing the build quality of this phone.
Amazon tweeted this perfectly
PaisanNYC said:
Amazon tweeted this perfectly
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I'm not really sure what your point is, or why you are trolling. You are of no help to my thread. As I said mistakes happen, I made one, and dropped my phone. I'm not saying it is anyone's fault other than mine. I did however state I was DISAPPOINTED in the build quality as I do not believe one drop should crack a screen, especially from pocket height.
Just because someone doesn't agree with your opinions does not make them a troll. That word is thrown around WAY too many times around the here. I am not arguing with you, bud. But your bad luck doesn't mean that the phone is faulty. Glass shatters at different rates depending on speed, force, and angle. All of these phones you dropped did not drop at the same rate for these variables each time you dropped them. When the anger subsides, (and yes I get mad at myself also when i break something...human nature), just be an adult about it and chalk it up to a bad accident. Unless of course you are younger than an adult. In that case, I apologize and carry on
srs731 said:
I'm not really sure what your point is, or why you are trolling. You are of no help to my thread. As I said mistakes happen, I made one, and dropped my phone. I'm not saying it is anyone's fault other than mine. I did however state I was DISAPPOINTED in the build quality as I do not believe one drop should crack a screen, especially from pocket height.
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Click to collapse
One drop on the corner will break a screen.
I have seen iPhones, Android of various brands break from pocket height.
All you need it the right location, angle, etc.
There is nothing wrong with the phone, you dropped it and it broke.
You can get it replaced right now. Project Fi offering one time replacements for $100 bucks
Problem Solved -
Bought my phone with AMEX they have 90 day protection against broken devices. I can file a claim with them and they will refund my purchase price.
Glad it worked out well for you...
So here is the situation. My PH-1, defying logic, has a cracked screen despite me having a case and a screen protector on it. It started out as a hairline crack at the top of the screen but also with a fair amount of corner damage. What doesn't make any sense is that before I purchased the case and screen protector the phone survived quite a few drops without a scratch. Yesterday I dropped it again, on its back, and upon turning the phone over know it is really shattered. Still works but it is in rough shape.
I scored the phone on the Sprint deal at 145 plus the camera so I can't really complain if I have to spend another 199 to have a new phone. The problem is, I don't want to spend another 199 if the same thing is going to happen again. I have never had a phone crack with both a case and a screen protector installed before. That being said, the screen protector was a poor fit and did not cover the corners at all. It almost seems as if the case had a negative effect which is also very odd. No damage before installing the case.
Just wondering if this is a rare occasion or if it is common.
I really like the phone and I want the company to succeed. But if they are this fragile I would probably pick up an LG or an HTC.
I am on Verizon so a One Plus isn't an option.
chiadrum said:
So here is the situation. My PH-1, defying logic, has a cracked screen despite me having a case and a screen protector on it. It started out as a hairline crack at the top of the screen but also with a fair amount of corner damage. What doesn't make any sense is that before I purchased the case and screen protector the phone survived quite a few drops without a scratch. Yesterday I dropped it again, on its back, and upon turning the phone over know it is really shattered. Still works but it is in rough shape.
I scored the phone on the Sprint deal at 145 plus the camera so I can't really complain if I have to spend another 199 to have a new phone. The problem is, I don't want to spend another 199 if the same thing is going to happen again. I have never had a phone crack with both a case and a screen protector installed before. That being said, the screen protector was a poor fit and did not cover the corners at all. It almost seems as if the case had a negative effect which is also very odd. No damage before installing the case.
Just wondering if this is a rare occasion or if it is common.
I really like the phone and I want the company to succeed. But if they are this fragile I would probably pick up an LG or an HTC.
I am on Verizon so a One Plus isn't an option.
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I think what happened to you is a one off. You should go buy a lotto ticket maybe? On the bright side, you'd still be paying less than what I paid for 1 PH-1 with the 360 cam, used. I bought my combo from swappa in mint condition for $390. You're only at $344, and you got 2 phones Granted one bit the dust. But if I were you, I'd get the replacement. I'm not sure there is a better phone out yet, imo. Only thing to make this phone better on gen 2 would be to get rid of the black bar at the bottom so it is completely bezeless, and to up the IP rating to 68 at LEAST 67. Motorized selfie cam? No notch? That would be nice. I hardly ever use the selfie cam anyway. Just my $0.02. If mine broke, I'd be buying another one
surface13 said:
I think what happened to you is a one off. You should go buy a lotto ticket maybe? On the bright side, you'd still be paying less than what I paid for 1 PH-1 with the 360 cam, used. I bought my combo from swappa in mint condition for $390. You're only at $344, and you got 2 phones Granted one bit the dust. But if I were you, I'd get the replacement. I'm not sure there is a better phone out yet, imo. Only thing to make this phone better on gen 2 would be to get rid of the black bar at the bottom so it is completely bezeless, and to up the IP rating to 68 at LEAST 67. Motorized selfie cam? No notch? That would be nice. I hardly ever use the selfie cam anyway. Just my $0.02. If mine broke, I'd be buying another one
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That's kind of what I was thinking. Just hoping to NOT see other reports of similar breakage.
Thanks for the .02
chiadrum said:
That's kind of what I was thinking. Just hoping to NOT see other reports of similar breakage.
Thanks for the .02
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I literally just put my broken one in the mailbox to go back to Essential (Asurion is actually the insurance claim handling company). Mailman hasn't even picked it up yet. I cloned everything into the new replacement last night w/TWRP. So, there was virtually no on-screen setup (security/fingerprints had to be redone), and I'm back up and running as if my phone was simply repaired. That's something that's just not possible with a different phone.
Essential was quick about responding. They take 1 biz day to process and the replacement is sent FedEx Standard overnight.
I am overall disappointed with the fragility of the phone as its durability was a major selling point for me. Essential still has that PH-1 bouncing and tumbling on concrete on their homepage. But, right now there is not another phone with the dimensions, design quality, and components that can compare to this. Now, if I broke another one, I probably would not do it again, unless the price was at least half.
I am a little concerned about your situation being that you had screen protection and a case. But if I were you, I would still do the replacement, and try completely different protective devices. Especially since you got such a deal on the first one, I think it would be a no-brainer for me. I paid $350 for mine w/no 360 cam, and I still did the replacement.
I mean, even knowing this outcome, (I'm $550 in at this point) I still don't think I would have went for the OnePlus 5T. I really appreciate the form factor of this phone, and I plan to baby this replacement.
GospelNerd said:
I literally just put my broken one in the mailbox to go back to Essential (Asurion is actually the insurance claim handling company). Mailman hasn't even picked it up yet. I cloned everything into the new replacement last night w/TWRP. So, there was virtually no on-screen setup (security/fingerprints had to be redone), and I'm back up and running as if my phone was simply repaired. That's something that's just not possible with a different phone.
Essential was quick about responding. They take 1 biz day to process and the replacement is sent FedEx Standard overnight.
I am overall disappointed with the fragility of the phone as its durability was a major selling point for me. Essential still has that PH-1 bouncing and tumbling on concrete on their homepage. But, right now there is not another phone with the dimensions, design quality, and components that can compare to this. Now, if I broke another one, I probably would not do it again, unless the price was at least half.
I am a little concerned about your situation being that you had screen protection and a case. But if I were you, I would still do the replacement, and try completely different protective devices. Especially since you got such a deal on the first one, I think it would be a no-brainer for me. I paid $350 for mine w/no 360 cam, and I still did the replacement.
I mean, even knowing this outcome, (I'm $550 in at this point) I still don't think I would have went for the OnePlus 5T. I really appreciate the form factor of this phone, and I plan to baby this replacement.
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Yeah, I am addicted to the form factor after having the hand stretching, ache causing Nexus 6. And the fingerprint scanner for unlocking and notifications. What caused your breakage? Did you have a case and/or screen protector?
chiadrum said:
Yeah, I am addicted to the form factor after having the hand stretching, ache causing Nexus 6. And the fingerprint scanner for unlocking and notifications. What caused your breakage? Did you have a case and/or screen protector?
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Mine fell from my back pocket onto concrete, about 1.5 ft drop. I had a case.... in my backpack . It's just too pretty a phone to want to case it much. But, that's all over for me now.
GospelNerd said:
Mine fell from my back pocket onto concrete, about 1.5 ft drop. I had a case.... in my backpack . It's just too pretty a phone to want to case it much. But, that's all over for me now.
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You cracked yours?
Sent from my PH-1 using Tapatalk
Yep I did. I bet if I could have watched it happen in slow motion, it would have looked just like the video on the Essential homepage, except...crack!
chiadrum said:
So here is the situation. My PH-1, defying logic, has a cracked screen despite me having a case and a screen protector on it. It started out as a hairline crack at the top of the screen but also with a fair amount of corner damage. What doesn't make any sense is that before I purchased the case and screen protector the phone survived quite a few drops without a scratch. Yesterday I dropped it again, on its back, and upon turning the phone over know it is really shattered. Still works but it is in rough shape.
I scored the phone on the Sprint deal at 145 plus the camera so I can't really complain if I have to spend another 199 to have a new phone. The problem is, I don't want to spend another 199 if the same thing is going to happen again. I have never had a phone crack with both a case and a screen protector installed before. That being said, the screen protector was a poor fit and did not cover the corners at all. It almost seems as if the case had a negative effect which is also very odd. No damage before installing the case.
Just wondering if this is a rare occasion or if it is common.
I really like the phone and I want the company to succeed. But if they are this fragile I would probably pick up an LG or an HTC.
I am on Verizon so a One Plus isn't an option.
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I try not to drop fragile electronic devices.
On the other hand I can be a dolt so I always get insurance.
I got a SquareTrade coverage on this phone right after I got it.
It was $140 for three years with a $75 deductible for repairs.
So I suggest getting a SquareTrade warranty on the next one.
It also adds value when you want to sell it.
tech_head said:
I got a SquareTrade coverage on this phone right after I got it. It was $140 for three years with a $75 deductible for repairs. So I suggest getting a SquareTrade warranty on the next one.
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Since the 'out-of-warranty' replacement is $199, unless you think you might go through more than one replacement, neither the extended warranty from Essential, or the price you gave for SquareTrade would be worth it. That's why I never sign up for them. I figure if I manage to break my device, the repair or replacement fee is going to be either my incentive to be extra careful from then til the next device, or impetus to sell it and try something else.
chiadrum said:
despite me having a case and a screen protector on it.
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@chiadrum Mind letting us know which make/models of case and screen protector you had on it when this happened?
GospelNerd said:
Since the 'out-of-warranty' replacement is $199, unless you think you might go through more than one replacement, neither the extended warranty from Essential, or the price you gave for SquareTrade would be worth it. That's why I never sign up for them. I figure if I manage to break my device, the repair or replacement fee is going to be either my incentive to be extra careful from then til the next device, or impetus to sell it and try something else.
@chiadrum Mind letting us know which make/models of case and screen protector you had on it when this happened?
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Actually, $140+$75 = $215 which is a wash if you have one incident at $200.
It also covers any other issue for three years, so YMMV.
But even a bricked device would be covered.
One might argue that insurance is never worth it. you can only make the argument until the first time you drop and break your device, have a battery issue, brick or anything else.
I don't typically break or lose my phones, but there is a first time for everything.
YMMV
tech_head said:
Actually, $140+$75 = $215 which is a wash if you have one incident at $200.
It also covers any other issue for three years, so YMMV.
But even a bricked device would be covered.
One might argue that insurance is never worth it. you can only make the argument until the first time you drop and break your device, have a battery issue, brick or anything else.
I don't typically break or lose my phones, but there is a first time for everything.
YMMV
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You have to pay the initial$140 either way, so it's $75 vs $200
Sent from my PH-1 using XDA Labs
---------- Post added at 01:03 PM ---------- Previous post was at 01:02 PM ----------
avd said:
You have to pay the initial$140 either way, so it's $75 vs $200
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Unless there is a deductable.
Sent from my PH-1 using XDA Labs
Do it
Sent from my PH-1 using Tapatalk
GospelNerd said:
Since the 'out-of-warranty' replacement is $199, unless you think you might go through more than one replacement, neither the extended warranty from Essential, or the price you gave for SquareTrade would be worth it. That's why I never sign up for them. I figure if I manage to break my device, the repair or replacement fee is going to be either my incentive to be extra careful from then til the next device, or impetus to sell it and try something else.
@chiadrum Mind letting us know which make/models of case and screen protector you had on it when this happened?
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Click to collapse
Case was the Tudia without the notch for the 360 cam, so a full coverage case in other words. Fits pretty snug and covers the edges for sure. Screen protectors were mocolo. Screen protector can be placed on the phone even with the case on, that is how much screen is still exposed even with the protector. Also, the phone was not nearly as responsive to touch with that protector on. Really surprised that the case didn't do the trick with the corner covered. The corner is where the downfall began.
chiadrum said:
It almost seems as if the case had a negative effect which is also very odd.
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Can you elaborate on this statement in the OP? Got any pics?
I got some of those edge-only adhesive screen protectors with the black borders, which leaves a tiny amount of screen glass exposed (barely 1mm on top [which allows for the speaker opening], and on bottom, and probably 0.5mm on either side). It appears that even with that gap, only the screen protector or the plastic around the screen could make initial contact on a fall. But, my Incipio clear case doesn't fit without catching the edges of the protector and audibly making them peel up (not necessarily visibly). So it's not wearing a case at the moment.
I have a Tudia Lula 2.0 case coming (the one with the 360 cam cutout), so your incident is a little concerning.
I don't care about the durability of a case or screen protector as long as they do their job when it matters, and that is to prevent the phone itself from sustaining damage. But it's for naught if they don't prevent, or worse even cause damage.
GospelNerd said:
Can you elaborate on this statement in the OP? Got any pics?
I got some of those edge-only adhesive screen protectors with the black borders, which leaves a tiny amount of screen glass exposed (barely 1mm on top [which allows for the speaker opening], and on bottom, and probably 0.5mm on either side). It appears that even with that gap, only the screen protector or the plastic around the screen could make initial contact on a fall. But, my Incipio clear case doesn't fit without catching the edges of the protector and audibly making them peel up (not necessarily visibly). So it's not wearing a case at the moment.
I have a Tudia Lula 2.0 case coming (the one with the 360 cam cutout), so your incident is a little concerning.
I don't care about the durability of a case or screen protector as long as they do their job when it matters, and that is to prevent the phone itself from sustaining damage. But it's for naught if they don't prevent, or worse even cause damage.
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I don't think the Essential is any more or less fragile than other phones.
My daughter dropped her S9 in a case with a green protector.
$149 to replaced the device.
tech_head said:
I don't think the Essential is any more or less fragile than other phones.
My daughter dropped her S9 in a case with a green protector.
$149 to replaced the device.
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I think phones with an edge to edge screen are way more susceptible to damage from a drop than phones with bezels or whatever you call them on all 4 sides. Unless you get a bulky case with raised edges that completely obliterates the beautiful design of the phone a case will probably provide little to no protection in a drop. The same is true of a screen protector because it provides zero protection for the edges of the glass.
jhs39 said:
I think phones with an edge to edge screen are way more susceptible to damage from a drop than phones with bezels or whatever you call them on all 4 sides. Unless you get a bulky case with raised edges that completely obliterates the beautiful design of the phone a case will probably provide little to no protection in a drop. The same is true of a screen protector because it provides zero protection for the edges of the glass.
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Fair point. I always said screw design,give me a tank.I did pull the trigger on the replacement.Got it in a day.Signed up for OTA 8.1 and had it in a couple of hours.Now I just have to baby this thing.And this one is fully unlocked.My original was a Sprint variant and it was bugging out when I pulled the SIM and I could never have used it on vacation overseas.
GospelNerd said:
Can you elaborate on this statement in the OP? Got any pics?
I got some of those edge-only adhesive screen protectors with the black borders, which leaves a tiny amount of screen glass exposed (barely 1mm on top [which allows for the speaker opening], and on bottom, and probably 0.5mm on either side). It appears that even with that gap, only the screen protector or the plastic around the screen could make initial contact on a fall. But, my Incipio clear case doesn't fit without catching the edges of the protector and audibly making them peel up (not necessarily visibly). So it's not wearing a case at the moment.
I have a Tudia Lula 2.0 case coming (the one with the 360 cam cutout), so your incident is a little concerning.
I don't care about the durability of a case or screen protector as long as they do their job when it matters, and that is to prevent the phone itself from sustaining damage. But it's for naught if they don't prevent, or worse even cause damage.
Click to expand...
Click to collapse
Sorry just seeing this now.Cant find a pic but there was a gash on the corner and a crack across the top.Then one last drop and it was a spiderweb.
Hey Guys,
I am from Dubai, United Arab Emirates. I dropped my 3 month old Essential Phone on concrete floor face down and the display is completely smashed in one corner and has cracks all over the screen. Mine broke because I had neither the case nor any screen protector on the phone.
I am planning for the 199$ replacement but heard from them that its a refurbished device. Just want to know whether the refurbished replacement device is void and free of any scratches/ dents or any other physical defects on the body of the phone. And also the overall quality of the phone is good before I take this plunge.
Thanks,
Zulfiqar