Database Users

Super weird, light scratches on the screen?

So a long story short, we drove down and bought 2 brand new Nexus S phones.... we did open them to make sure they powered on and stuff but it had that top protective layer on the screen.... so we drive back (6 hour return trip, had lots of fun explaining this to the border guys).
So now, we take off the protective cover... to use the phones, I have at least 4 light scratches on mine screen... I feel sick... call my buddy, the exact same thing... WTF? I would not believe it if I did not see it.... they are not bad enough to warrant another 6 hour drive, but it certainly makes me dislike my new phone a little more and it already hurts the resale value....
Just wondering if anyone else has had this problem? What is best buys return policy? Then again, they might not even believe me and blame me?

I've not had this problem, thankfully. My NS is gorgeous all around. Very happy with it so far.
Sent from my Nexus S using XDA App

Sadly Samsung cheaped out on this phone and decided NOT to include Gorilla Glass. Bad move...I don't understand why manufacturers feel the need to move backwards sometime.
Anyway, Best Buy's return policy is 14 days, no restocking fee. They shouldn't give you any trouble with this particular issue as long as the rest of the phone isn't damaged (i.e. dropped).

Actually I read somewhere in here that if you bought the phone at full price you have 30 with no restocking fee

I see, but again... it is a 6 hour drive round trip and then a fight with the border... hahaha.... it was the second the layer came off I could notice, I am sick about it... because it is an amazing, beautiful phone... and when i could not understand it... it only got worse when my friend said the same thing, 2 strange.
I might call, check stock, talk to a manager and make the drive.... thx all

demo23019 said:
Actually I read somewhere in here that if you bought the phone at full price you have 30 with no restocking fee
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Click to collapse
This is true for buying at T-Mobile stores. Best Buy (as I was explained on Saturday) has a 14-day for outright and on-contract purchases. Definitely give the store a call to double-check. At least they removed those darn restocking fees. I couldn't believe my ears at first!

allen099 said:
Sadly Samsung cheaped out on this phone and decided NOT to include Gorilla Glass. Bad move...I don't understand why manufacturers feel the need to move backwards sometime.
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Click to collapse
Maybe Corning (maker of Gorilla Glass) wasn't able to produce curved gorilla glass like Samsung wanted. That would be my guess.

I've just noticed some small "scratches" on my screen too. They almost look like glue residue, but I wiped my phone clean and they're still there. Maybe it could be the oleophobic coating coming off? Ill try to upload a picture when I get my camera back.

Screen cracked when in pocket

Hello All,
Took my S3 out of my pocket today and noticed that the screen has a crack all the way from the bottom left corner to the home button (picture attached). I have had my S3 for about two weeks now and am really disappointed with the quality of the product. I always keep the screen facing inwards towards my leg so am really at a loss as to how I managed to crack it.
I bought the phone from Amazon UK and am wondering if I can get a replacement stating manufacturing defect or should I contact Samsung directly.
Any ideas?
TIA.

Ouch feel sorry for you mate. No insurance I take it?
If you can prove it was a defect you have a good leg to stand on. They might realize if they can't find and marks or impact points. Good Luck as you will need it..
Sent from my GT-I9300 using xda premium

You can always try to get it replaced but I think the chance will be small they will replace the phone as it is cracked, they will definitely blame it on force from outside. Are there more phones cracked this easily as you described it that you are aware of?
Sorry to hear you cracked the screen, imo the phone is quite strong, mine dropped by accident from three feet high without any damage. But that doesn't get you anywhere, I know that...
Now I look at the cracked screen it looks like something pressured the left side of the home button strongly.
Verstuurd van mijn GT-I9300 met Tapatalk

Sometimes this just seems to happen. I've only seen one other person who had this happen with a Galaxy S3, but I've heard stories like this since the Nexus One came out.
I'm guessing some devices just happen to have structural integrity problems with their glass, I don't really know if much can be done because of how extremely rare it is.

You should have got insurance or been.more careful. It is **** when this happens buddy.
They (Samsung/amazon) will not exchange it for any reason as it will be seen as damaged caused in your possession and that when it was sold there were no cracks or anything.
I work for a phone retailer and deal with this kind of thing at least once a week.
Try protect your bubble or something like that , then make a claim.
Hope you get it sorted.
Sent from my HTC One X using xda premium

It looks like the glass underneath the home button is not very thick only a few mm, and looks to be the weakest point on the phone screen, see how it`s broken on the bottom left corner of the home button.
John.

Nope, no insurance unfortunately. Forgot to mention that the phone was protected by a gel tpu case...
Really bummed!

wow that sucks... feel your pain.. every time I read a post like this, the more afraid I am of getting this phone..

I've sent stuff back to Amazon within the 30 days they have for returns that were broken. Just stated return under poor quality, faulty and they just asked if I wanted another or a refund. Not £500, under a ton. But they are pretty good with returns.

Don't bother with Samsung.. they are a waste of time. Contact Amazon.

Funny thing is I`ve been not only reading, but also hearing lots of reports about the fragility of the S3. Bad thing is that I got mine last week. I am being extra careful with it.
I wonder if Samsung realizes they have delivered such a fragile product.

I've also heard that. But here's some sort of consolidation I have had 4 people come back into my shop with cracked screens on their HTC one x's, some claiming it just happened , others that they pressed hard on the screen etc. (Regardless how it happened the screen is still cracked)
Some had insurance (so only insurance excess to pay) and the others who didn't, HTC only charged them 79.99 for either a replacement phone or the screen fixed. ( which in my experience in a new £500 expensive smart phone is amazing)
So there you have it. **** happens. No phone is perfect and mistakes happen.
Sent from my HTC One X using xda premium

Thank you all for your replies.
I contacted Amazon today and they were quite open to doing a refund/replacement. I went for a replacement as I am quite happy with the phone overall. Glad I bought the phone through Amazon.
Will most definitely get insurance on this puppy second time around!

Great news man. You are one lucky fella.
Sent from my GT-I9300 using xda premium

the screen is still working i take it... no reason why you couldnt still have taken insurance out and just claimed in a few weeks? but hey ho... good news amazon replacing for free i suppose:good:

I too would do an Amazon return/exchange. You can do it through their site and never even have to talk to someone. I think you'll be fine as it doesn't look like it was dropped.

Savage24 said:
the screen is still working i take it... no reason why you couldnt still have taken insurance out and just claimed in a few weeks? but hey ho... good news amazon replacing for free i suppose:good:
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Click to collapse
If Amazon did not offer the replacement, I would have gone the Insurance route.
slopokdave said:
I too would do an Amazon return/exchange. You can do it through their site and never even have to talk to someone. I think you'll be fine as it doesn't look like it was dropped.
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Click to collapse
I did not drop the phone thankfully. And it was not like I was wearing tight skinny jeans or sumthin, the phone had plenty of room to breathe in the pocket but somehow I still managed to crack the screen. I have had a Nexus One for 3 years and I was able to keep that crack free without a problem. I understand that it is one of those things but I am not feeling the quality love from Samsung on this one.

maybe it was a bump from human traffic etc etc that you might not have noticed?
since you already said your pocket has lots of breathing room, the only time that pocket is going to be tight is when you're sitting down. i don't think the pressure from that would be enough.

Gorilla glass or not it looks like the GS 3 has extremely fragile glass on the front. I have dropped both my nexus one and my sensational xl a couple of times without problem. Neither of those devices had gorilla glass! Also several users in my country even reported cracks on the plastic back cover. This comes as a shock considering the first 2 galaxy s devices are well known for their toughness. why this sudden regression in durability?

Just a postive side, i have nothing but great things to say about the make of the phone.
I, though it sucks to say....have dropped my sexy Gs3 6 times already(this is a first for anyone phone i have owned) the silver bumper is completely ate up, looks like i dragged the edges of the phone the concrete ALOT...lol
but the Glass after all six drops.....FLAWLESS, no scratches no cracks. and all six were from waist up. lucky or not, i am impressed to say the least.

[Q] Keeping the Galaxy Note 3 in PERFECT Condition?

Hi everyone,
I've just today ordered the Galaxy Note 3 and it'll be delivered this coming Monday.
I like to think ahead and I will eventually be selling this thing, therefore, I want to keep it in PERFECT condition so that I can get the most money for it as possible.
Obviously, a case and a screen protector are obvious, so I have ordered those: a Case-Mate Tough Case and a three-pack of iSmooth clear screen protectors.
I am slightly concerned about the camera lens getting scratched. Can I get some sort-of protector for the lens?
Is there anything else I can get to keep the phone PERFECT?
Thank you!

AlecRobertson said:
Hi everyone,
I've just today ordered the Galaxy Note 3 and it'll be delivered this coming Monday.
I like to think ahead and I will eventually be selling this thing, therefore, I want to keep it in PERFECT condition so that I can get the most money for it as possible.
Obviously, a case and a screen protector are obvious, so I have ordered those: a Case-Mate Tough Case and a three-pack of iSmooth clear screen protectors.
I am slightly concerned about the camera lens getting scratched. Can I get some sort-of protector for the lens?
Is there anything else I can get to keep the phone PERFECT?
Thank you!
Click to expand...
Click to collapse
you could rapp it up in cotton wall

jaythenut said:
you could rapp it up in cotton wall
Click to expand...
Click to collapse
aahahahahhahahahahahahahahahhahahahahahahha and bless it with a holly water and call the priest with solemn prayer

alleshi said:
aahahahahhahahahahahahahahahhahahahahahahha and bless it with a holly water and call the priest with solemn prayer
Click to expand...
Click to collapse
Lol

Any useful suggestions?

Leave it in its original box.

what you want is impossible, anything, once used, will show signs of use, nothing can be kept in brand new condition, if you ede it, it will inevitable suffer to some degree, I would recommend to use and enjoy your device taking the normal care any device deserves

As above...
If you want to protect then get a case, maybe a screen protector to stop scratches. Would suggest to not use s-pen as it may wear on the chrome, you can get another wacom pen online for around $35 Aud...
Just be aware some cases can wear down the chrome on the corners and sides especially if you slip in/out a lot.
Otherwise as stated above, buy a cheaper phone to use and leave this one in the box for posterity...

note 4 will be out very soon (January 2014)... u can kiss your note 3 goodbye . the price will drop down .. better sell it now.. and forget about case

For a built in screen protector (gorilla glass according to the manufacturer) and heavy casing you might want to consider the case in the following link. It's not really waterproof but I would assume very water resistant. A few people have ordered it and I'm waiting on reviews before considering it as my outdoors case. Also included the link to the forum discussing it.
http://www.ebay.com/itm/New-LOVE-ME...Cell_Phone_PDA_Cases&var=&hash=item4acc41e748
http://forum.xda-developers.com/showthread.php?t=2533768&highlight=waterproof

I believe you can keep it in pristine condition to the naked eye, everytime I resell a phone people are pleased in the as new condition advertised. You need a case like otterbox or similar and a screen protector. You can buy a survior case off ebay that covers the camera lense if your that worried. I usually wipe my device once a month with a lint free cloth. Ive sold many phones and devices that were used but looked in perfect condition, I dont baby the devices either they're heavily used.
Sent from my GT-N8020 using XDA Premium 4 mobile app

I've sold a few phones in perfect pristine condition but I generally sell phones after about six months use..... In the last year or so I've had a note 2, two s4's and now a note 3.... Can't imagine how hard it will be to keep a handset pristine for the full length of a contract.
Think the key is to sell the phone on before the resale value crashes too much.
Sent from my Galaxy Note 3

Going "caseless"

And ditching the pocket protector thing. I had it wrapped in protector before I could use it. just took it off now, got a raw moto x feels nice.I take care of phones regardless of my work field and my recreational habits. If you're on the fence about it just go naked. This phones ergonomics are way too good plus its got rubber back yeaa:thumbup:

I can't do it. I have a DE and I would hate to ruin that logo. That said: I don't see what's stopping me from just putting tape over it and rolling through asphalt.

True. what's a DE?

The bezel on this phone is ultra prone to scratches. Look at it u dear light with good vision and I'm sure you will find fine marks all over the bezel. The back as well is very easily marred. I'm on moto x no 4 and while I like the overall quality, it may be hard to truly break, but it's not hard to mar/scratch.
Sent from my XT1053 using XDA Premium 4 mobile app

Anthony445 said:
True. what's a DE?
Click to expand...
Click to collapse
Developer Edition. As for me, I have a bumper case and a MIME screen protector for now. I didn't want a lot of bulk and to show off my Moto X's bamboo back.

Ye I getcha I love this phone e so much I'll just get another one next year if it runs down. scratches are normal whatever, even a occasional nic or scrape. only thing I have been noticing is that the sides of it get fine hairline cracks in it. I know I'm not alone there is a thread going on about it. Dingy care for that but just don't want the back to fall off:thumbdown:
Sent from my XT1056 using Tapatalk

Anthony445 said:
And ditching the pocket protector thing. I had it wrapped in protector before I could use it. just took it off now, got a raw moto x feels nice.I take care of phones regardless of my work field and my recreational habits. If you're on the fence about it just go naked. This phones ergonomics are way too good plus its got rubber back yeaa:thumbup:
Click to expand...
Click to collapse
I agree with caseless for asthetics BUT....... gotta protect the phone. I usually own a case and just use it when I feel like I need to be careful.

I will get a real wood back and tempered glass screen protector, that'll be as close to going bare as I'm willing too. I'm very picky about scratches.
sent via my Le Motonovo X

I have never really seen the point of a case. Sure I want to protect my phone and sure I want it to look nice, but I am going to replace it in 12-18 months anyway. Its not a long term investment or anything...and as for resale, if I lose $30 at the time of resale because of the condition, I can know that I did not spend a penny on a case and enjoyed my phone while I had it.
People are casing phones up like they are an expensive watch or something...its a replaceable item. IMO.

Jayrod1980 said:
The bezel on this phone is ultra prone to scratches. Look at it u dear light with good vision and I'm sure you will find fine marks all over the bezel. The back as well is very easily marred. I'm on moto x no 4 and while I like the overall quality, it may be hard to truly break, but it's not hard to mar/scratch.
Click to expand...
Click to collapse
I have to second this. As much as I love my Moto X, it has picked up several nicks around the edge from slight bumps that never should have left a dent. I'm truly surprised the bezel is so soft and scratch-prone compared to other phones I've owned.

The Moto X is truly awesome without a case. Probably the only phone out there that was actually designed to be nice to hold.
And of course, a week after I stopped using a case, I dropped the phone and now have a big gouge in the bezel. The front bezel is soft as butter FYI.

Hey $30 bucks is $30 bucks
I've found that having used cases and screen savers on my phones i do get a better price for my devices. So the $30 bucks i spend on a case and screen saver pays for itself each time.
my phone spends a lot of time in a backpack pocket along with keys, change that have reeked havoc on previous phone screens. I also like the anonymity of having a case and screen saver on it. My phone never gets a 2nd look...

been going without a case since I got the phone 3.5 months ago. seems to hold up pretty well except for the front bezel. I am really careful about keeping the phone in a pocket thats clean (sand-less) and I have never dropped it. Still the plastic part of the front bezel is really soft and has several scratches in it even after being so careful.

I ha e a nic in the bezel as well dropped it onto tile from the vanity. As well as a little scrape from the asphalt when I was skating with it in my hand.
Sent from my XT1056 using Tapatalk

JustROLLIN said:
I have never really seen the point of a case. Sure I want to protect my phone and sure I want it to look nice, but I am going to replace it in 12-18 months anyway. Its not a long term investment or anything...and as for resale, if I lose $30 at the time of resale because of the condition, I can know that I did not spend a penny on a case and enjoyed my phone while I had it.
People are casing phones up like they are an expensive watch or something...its a replaceable item. IMO.
Click to expand...
Click to collapse
I get what you mean and I would like to agree except my nexus 4 took a nasty drop 2 days after i got it and the screen cracked and broke the digitizer, cost me $140 to repair. With a TPU case the chances of that happening are significantly lessened, after that I always use a case( even though I LOVE the moto x without the case) Maybe if you're very careful you'll be fine.
But whether the added bulk is worth the protection or the naked feeling is worth the risk is up to you.

Until phones have steel frame and sapphire glass, I will continue to use some form of protection. If not case then screen protector. I am not risking cracking my screen.
sent via my Le Motonovo X

john.r.m said:
I've found that having used cases and screen savers on my phones i do get a better price for my devices. So the $30 bucks i spend on a case and screen saver pays for itself each time.
my phone spends a lot of time in a backpack pocket along with keys, change that have reeked havoc on previous phone screens. I also like the anonymity of having a case and screen saver on it. My phone never gets a 2nd look...
Click to expand...
Click to collapse
Depends on how much the resale value increases based on condition. If it's just that difference of $30, then I'd rather go without a case and enjoy the feel of the device since you'd come out with the same net gain.
I used to be OCD and try to keep my devices in mint condition, but I realized the cost and stress of that wasn't really worth the extra resale value. Plus, a mint phone is actually sometimes harder to sell, since many people are ok with spending a little less and getting one in good used condition. The phones I've sold with misc scratches and dents that were listed under the average going rate have always sold faster than mint ones I was asking top dollar for.

This thread made me do a thorough check of my phone and not a single scratch on it anywhere. I have gone naked since the day I got it in September.

Bare back.
All wood, no rubber.
Get your mind out of the gutter. I am saying my preference is a walnut back and no rubber case for the Moto X

aptalca said:
Bare back.
All wood, no rubber.
Get your mind out of the gutter. I am saying my preference is a walnut back and no rubber case for the Moto X
Click to expand...
Click to collapse
Wood back wtf?
Sent from my XT1056 using Tapatalk

$199 replacement- should I do it?

So here is the situation. My PH-1, defying logic, has a cracked screen despite me having a case and a screen protector on it. It started out as a hairline crack at the top of the screen but also with a fair amount of corner damage. What doesn't make any sense is that before I purchased the case and screen protector the phone survived quite a few drops without a scratch. Yesterday I dropped it again, on its back, and upon turning the phone over know it is really shattered. Still works but it is in rough shape.
I scored the phone on the Sprint deal at 145 plus the camera so I can't really complain if I have to spend another 199 to have a new phone. The problem is, I don't want to spend another 199 if the same thing is going to happen again. I have never had a phone crack with both a case and a screen protector installed before. That being said, the screen protector was a poor fit and did not cover the corners at all. It almost seems as if the case had a negative effect which is also very odd. No damage before installing the case.
Just wondering if this is a rare occasion or if it is common.
I really like the phone and I want the company to succeed. But if they are this fragile I would probably pick up an LG or an HTC.
I am on Verizon so a One Plus isn't an option.

chiadrum said:
So here is the situation. My PH-1, defying logic, has a cracked screen despite me having a case and a screen protector on it. It started out as a hairline crack at the top of the screen but also with a fair amount of corner damage. What doesn't make any sense is that before I purchased the case and screen protector the phone survived quite a few drops without a scratch. Yesterday I dropped it again, on its back, and upon turning the phone over know it is really shattered. Still works but it is in rough shape.
I scored the phone on the Sprint deal at 145 plus the camera so I can't really complain if I have to spend another 199 to have a new phone. The problem is, I don't want to spend another 199 if the same thing is going to happen again. I have never had a phone crack with both a case and a screen protector installed before. That being said, the screen protector was a poor fit and did not cover the corners at all. It almost seems as if the case had a negative effect which is also very odd. No damage before installing the case.
Just wondering if this is a rare occasion or if it is common.
I really like the phone and I want the company to succeed. But if they are this fragile I would probably pick up an LG or an HTC.
I am on Verizon so a One Plus isn't an option.
Click to expand...
Click to collapse
I think what happened to you is a one off. You should go buy a lotto ticket maybe? On the bright side, you'd still be paying less than what I paid for 1 PH-1 with the 360 cam, used. I bought my combo from swappa in mint condition for $390. You're only at $344, and you got 2 phones Granted one bit the dust. But if I were you, I'd get the replacement. I'm not sure there is a better phone out yet, imo. Only thing to make this phone better on gen 2 would be to get rid of the black bar at the bottom so it is completely bezeless, and to up the IP rating to 68 at LEAST 67. Motorized selfie cam? No notch? That would be nice. I hardly ever use the selfie cam anyway. Just my $0.02. If mine broke, I'd be buying another one

surface13 said:
I think what happened to you is a one off. You should go buy a lotto ticket maybe? On the bright side, you'd still be paying less than what I paid for 1 PH-1 with the 360 cam, used. I bought my combo from swappa in mint condition for $390. You're only at $344, and you got 2 phones Granted one bit the dust. But if I were you, I'd get the replacement. I'm not sure there is a better phone out yet, imo. Only thing to make this phone better on gen 2 would be to get rid of the black bar at the bottom so it is completely bezeless, and to up the IP rating to 68 at LEAST 67. Motorized selfie cam? No notch? That would be nice. I hardly ever use the selfie cam anyway. Just my $0.02. If mine broke, I'd be buying another one
Click to expand...
Click to collapse
That's kind of what I was thinking. Just hoping to NOT see other reports of similar breakage.
Thanks for the .02

chiadrum said:
That's kind of what I was thinking. Just hoping to NOT see other reports of similar breakage.
Thanks for the .02
Click to expand...
Click to collapse
I literally just put my broken one in the mailbox to go back to Essential (Asurion is actually the insurance claim handling company). Mailman hasn't even picked it up yet. I cloned everything into the new replacement last night w/TWRP. So, there was virtually no on-screen setup (security/fingerprints had to be redone), and I'm back up and running as if my phone was simply repaired. That's something that's just not possible with a different phone.
Essential was quick about responding. They take 1 biz day to process and the replacement is sent FedEx Standard overnight.
I am overall disappointed with the fragility of the phone as its durability was a major selling point for me. Essential still has that PH-1 bouncing and tumbling on concrete on their homepage. But, right now there is not another phone with the dimensions, design quality, and components that can compare to this. Now, if I broke another one, I probably would not do it again, unless the price was at least half.
I am a little concerned about your situation being that you had screen protection and a case. But if I were you, I would still do the replacement, and try completely different protective devices. Especially since you got such a deal on the first one, I think it would be a no-brainer for me. I paid $350 for mine w/no 360 cam, and I still did the replacement.
I mean, even knowing this outcome, (I'm $550 in at this point) I still don't think I would have went for the OnePlus 5T. I really appreciate the form factor of this phone, and I plan to baby this replacement.

GospelNerd said:
I literally just put my broken one in the mailbox to go back to Essential (Asurion is actually the insurance claim handling company). Mailman hasn't even picked it up yet. I cloned everything into the new replacement last night w/TWRP. So, there was virtually no on-screen setup (security/fingerprints had to be redone), and I'm back up and running as if my phone was simply repaired. That's something that's just not possible with a different phone.
Essential was quick about responding. They take 1 biz day to process and the replacement is sent FedEx Standard overnight.
I am overall disappointed with the fragility of the phone as its durability was a major selling point for me. Essential still has that PH-1 bouncing and tumbling on concrete on their homepage. But, right now there is not another phone with the dimensions, design quality, and components that can compare to this. Now, if I broke another one, I probably would not do it again, unless the price was at least half.
I am a little concerned about your situation being that you had screen protection and a case. But if I were you, I would still do the replacement, and try completely different protective devices. Especially since you got such a deal on the first one, I think it would be a no-brainer for me. I paid $350 for mine w/no 360 cam, and I still did the replacement.
I mean, even knowing this outcome, (I'm $550 in at this point) I still don't think I would have went for the OnePlus 5T. I really appreciate the form factor of this phone, and I plan to baby this replacement.
Click to expand...
Click to collapse
Yeah, I am addicted to the form factor after having the hand stretching, ache causing Nexus 6. And the fingerprint scanner for unlocking and notifications. What caused your breakage? Did you have a case and/or screen protector?

chiadrum said:
Yeah, I am addicted to the form factor after having the hand stretching, ache causing Nexus 6. And the fingerprint scanner for unlocking and notifications. What caused your breakage? Did you have a case and/or screen protector?
Click to expand...
Click to collapse
Mine fell from my back pocket onto concrete, about 1.5 ft drop. I had a case.... in my backpack . It's just too pretty a phone to want to case it much. But, that's all over for me now.

GospelNerd said:
Mine fell from my back pocket onto concrete, about 1.5 ft drop. I had a case.... in my backpack . It's just too pretty a phone to want to case it much. But, that's all over for me now.
Click to expand...
Click to collapse
You cracked yours?
Sent from my PH-1 using Tapatalk

Yep I did. I bet if I could have watched it happen in slow motion, it would have looked just like the video on the Essential homepage, except...crack!

chiadrum said:
So here is the situation. My PH-1, defying logic, has a cracked screen despite me having a case and a screen protector on it. It started out as a hairline crack at the top of the screen but also with a fair amount of corner damage. What doesn't make any sense is that before I purchased the case and screen protector the phone survived quite a few drops without a scratch. Yesterday I dropped it again, on its back, and upon turning the phone over know it is really shattered. Still works but it is in rough shape.
I scored the phone on the Sprint deal at 145 plus the camera so I can't really complain if I have to spend another 199 to have a new phone. The problem is, I don't want to spend another 199 if the same thing is going to happen again. I have never had a phone crack with both a case and a screen protector installed before. That being said, the screen protector was a poor fit and did not cover the corners at all. It almost seems as if the case had a negative effect which is also very odd. No damage before installing the case.
Just wondering if this is a rare occasion or if it is common.
I really like the phone and I want the company to succeed. But if they are this fragile I would probably pick up an LG or an HTC.
I am on Verizon so a One Plus isn't an option.
Click to expand...
Click to collapse
I try not to drop fragile electronic devices.
On the other hand I can be a dolt so I always get insurance.
I got a SquareTrade coverage on this phone right after I got it.
It was $140 for three years with a $75 deductible for repairs.
So I suggest getting a SquareTrade warranty on the next one.
It also adds value when you want to sell it.

tech_head said:
I got a SquareTrade coverage on this phone right after I got it. It was $140 for three years with a $75 deductible for repairs. So I suggest getting a SquareTrade warranty on the next one.
Click to expand...
Click to collapse
Since the 'out-of-warranty' replacement is $199, unless you think you might go through more than one replacement, neither the extended warranty from Essential, or the price you gave for SquareTrade would be worth it. That's why I never sign up for them. I figure if I manage to break my device, the repair or replacement fee is going to be either my incentive to be extra careful from then til the next device, or impetus to sell it and try something else.
chiadrum said:
despite me having a case and a screen protector on it.
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Click to collapse
@chiadrum Mind letting us know which make/models of case and screen protector you had on it when this happened?

GospelNerd said:
Since the 'out-of-warranty' replacement is $199, unless you think you might go through more than one replacement, neither the extended warranty from Essential, or the price you gave for SquareTrade would be worth it. That's why I never sign up for them. I figure if I manage to break my device, the repair or replacement fee is going to be either my incentive to be extra careful from then til the next device, or impetus to sell it and try something else.
@chiadrum Mind letting us know which make/models of case and screen protector you had on it when this happened?
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Actually, $140+$75 = $215 which is a wash if you have one incident at $200.
It also covers any other issue for three years, so YMMV.
But even a bricked device would be covered.
One might argue that insurance is never worth it. you can only make the argument until the first time you drop and break your device, have a battery issue, brick or anything else.
I don't typically break or lose my phones, but there is a first time for everything.
YMMV

tech_head said:
Actually, $140+$75 = $215 which is a wash if you have one incident at $200.
It also covers any other issue for three years, so YMMV.
But even a bricked device would be covered.
One might argue that insurance is never worth it. you can only make the argument until the first time you drop and break your device, have a battery issue, brick or anything else.
I don't typically break or lose my phones, but there is a first time for everything.
YMMV
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You have to pay the initial$140 either way, so it's $75 vs $200
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---------- Post added at 01:03 PM ---------- Previous post was at 01:02 PM ----------
avd said:
You have to pay the initial$140 either way, so it's $75 vs $200
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Unless there is a deductable.
Sent from my PH-1 using XDA Labs

Do it
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GospelNerd said:
Since the 'out-of-warranty' replacement is $199, unless you think you might go through more than one replacement, neither the extended warranty from Essential, or the price you gave for SquareTrade would be worth it. That's why I never sign up for them. I figure if I manage to break my device, the repair or replacement fee is going to be either my incentive to be extra careful from then til the next device, or impetus to sell it and try something else.
@chiadrum Mind letting us know which make/models of case and screen protector you had on it when this happened?
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Click to collapse
Case was the Tudia without the notch for the 360 cam, so a full coverage case in other words. Fits pretty snug and covers the edges for sure. Screen protectors were mocolo. Screen protector can be placed on the phone even with the case on, that is how much screen is still exposed even with the protector. Also, the phone was not nearly as responsive to touch with that protector on. Really surprised that the case didn't do the trick with the corner covered. The corner is where the downfall began.

chiadrum said:
It almost seems as if the case had a negative effect which is also very odd.
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Can you elaborate on this statement in the OP? Got any pics?
I got some of those edge-only adhesive screen protectors with the black borders, which leaves a tiny amount of screen glass exposed (barely 1mm on top [which allows for the speaker opening], and on bottom, and probably 0.5mm on either side). It appears that even with that gap, only the screen protector or the plastic around the screen could make initial contact on a fall. But, my Incipio clear case doesn't fit without catching the edges of the protector and audibly making them peel up (not necessarily visibly). So it's not wearing a case at the moment.
I have a Tudia Lula 2.0 case coming (the one with the 360 cam cutout), so your incident is a little concerning.
I don't care about the durability of a case or screen protector as long as they do their job when it matters, and that is to prevent the phone itself from sustaining damage. But it's for naught if they don't prevent, or worse even cause damage.

GospelNerd said:
Can you elaborate on this statement in the OP? Got any pics?
I got some of those edge-only adhesive screen protectors with the black borders, which leaves a tiny amount of screen glass exposed (barely 1mm on top [which allows for the speaker opening], and on bottom, and probably 0.5mm on either side). It appears that even with that gap, only the screen protector or the plastic around the screen could make initial contact on a fall. But, my Incipio clear case doesn't fit without catching the edges of the protector and audibly making them peel up (not necessarily visibly). So it's not wearing a case at the moment.
I have a Tudia Lula 2.0 case coming (the one with the 360 cam cutout), so your incident is a little concerning.
I don't care about the durability of a case or screen protector as long as they do their job when it matters, and that is to prevent the phone itself from sustaining damage. But it's for naught if they don't prevent, or worse even cause damage.
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I don't think the Essential is any more or less fragile than other phones.
My daughter dropped her S9 in a case with a green protector.
$149 to replaced the device.

tech_head said:
I don't think the Essential is any more or less fragile than other phones.
My daughter dropped her S9 in a case with a green protector.
$149 to replaced the device.
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I think phones with an edge to edge screen are way more susceptible to damage from a drop than phones with bezels or whatever you call them on all 4 sides. Unless you get a bulky case with raised edges that completely obliterates the beautiful design of the phone a case will probably provide little to no protection in a drop. The same is true of a screen protector because it provides zero protection for the edges of the glass.

jhs39 said:
I think phones with an edge to edge screen are way more susceptible to damage from a drop than phones with bezels or whatever you call them on all 4 sides. Unless you get a bulky case with raised edges that completely obliterates the beautiful design of the phone a case will probably provide little to no protection in a drop. The same is true of a screen protector because it provides zero protection for the edges of the glass.
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Fair point. I always said screw design,give me a tank.I did pull the trigger on the replacement.Got it in a day.Signed up for OTA 8.1 and had it in a couple of hours.Now I just have to baby this thing.And this one is fully unlocked.My original was a Sprint variant and it was bugging out when I pulled the SIM and I could never have used it on vacation overseas.

GospelNerd said:
Can you elaborate on this statement in the OP? Got any pics?
I got some of those edge-only adhesive screen protectors with the black borders, which leaves a tiny amount of screen glass exposed (barely 1mm on top [which allows for the speaker opening], and on bottom, and probably 0.5mm on either side). It appears that even with that gap, only the screen protector or the plastic around the screen could make initial contact on a fall. But, my Incipio clear case doesn't fit without catching the edges of the protector and audibly making them peel up (not necessarily visibly). So it's not wearing a case at the moment.
I have a Tudia Lula 2.0 case coming (the one with the 360 cam cutout), so your incident is a little concerning.
I don't care about the durability of a case or screen protector as long as they do their job when it matters, and that is to prevent the phone itself from sustaining damage. But it's for naught if they don't prevent, or worse even cause damage.
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Click to collapse
Sorry just seeing this now.Cant find a pic but there was a gash on the corner and a crack across the top.Then one last drop and it was a spiderweb.

Hey Guys,
I am from Dubai, United Arab Emirates. I dropped my 3 month old Essential Phone on concrete floor face down and the display is completely smashed in one corner and has cracks all over the screen. Mine broke because I had neither the case nor any screen protector on the phone.
I am planning for the 199$ replacement but heard from them that its a refurbished device. Just want to know whether the refurbished replacement device is void and free of any scratches/ dents or any other physical defects on the body of the phone. And also the overall quality of the phone is good before I take this plunge.
Thanks,
Zulfiqar