[Q] Can restoring to stock ROM fix problems? - Galaxy S 5 Q&A, Help & Troubleshooting

Hey guys,
A while ago I had a problem where if I disconnected my phone from Wi-Fi, mobile data wouldn't connect back and I'd have to restart my phone to get it working, and if I happened to find more Wi-Fi I'd have to repeat the process. This started happening since an update. I went into recovery mode and wiped the cache partition and that fixed the problem for about 3 weeks and recently it's been happening again. I know it's not my signal strength. So I was now planning to
Backup with Kies
Flash Stock ROM
Go into recovery mode and do factory restore
Setup phone
Restore phone with Kies
Should this do the trick / fix my phone. I'm not rooted atm.

Only if it's a ROM problem
Made sure Smart Network Switch is disabled in WiFi settings?

*Detection* said:
Only if it's a ROM problem
Made sure Smart Network Switch is disabled in WiFi settings?
Click to expand...
Click to collapse
It is, yes. That's one of the first things I tried. No change. It think something went wrong after an ota update.
Sent from my SM-G900F using XDA Free mobile app

If the OTA update was from KK to LP, it is strongly recommended to factory reset your phone once it's updated, the update from one version to another leaves rubbish files behind that cause endless problems, factory resetting fixes the majority

*Detection* said:
If the OTA update was from KK to LP, it is strongly recommended to factory reset your phone once it's updated, the update from one version to another leaves rubbish files behind that cause endless problems, factory resetting fixes the majority
Click to expand...
Click to collapse
It was an update after Lollipop, but still 5.0. I've never factory reset my phone and I've had it since it came out in April 2014.
Is it okay to use Kies to backup (photos, apps, contacts) and restore my data to my phone after.
Sent from my SM-G900F using XDA Free mobile app

KIES is pathetic for backup restore, it doesn't work
It says it has done a full backup, but when you come to restore, you lose everything

That's pretty crap then. I'll just backup my photos onto my PC then, my contacts will sync with Google and I'll reinstall my apps.
Sent from my SM-G900F using XDA Free mobile app

If you turn on the Google backup feature, it should auto restore your apps once you log back into your gmail account on the phone

Related

marketplace down?

I recently performed a nand restore from a custom Rom I didn't want to keep and now, everything I try to download from the marketplace fails. when you do a restore, do you need to factory wipe and dalvic wipe as well? sorry of this is a dumb question!
Sent from my Eris using the XDA mobile application powered by Tapatalk
I had this problem and it may be for a completely different reason. I was uninstalling apps i don't use and I uninstalled Google talk. After some searching people who were having trouble downloading apps in the market fixed it by signing into google talk. I restored to a backup before i removed it and logged in and it worked fine.
Sometimes I have trouble d/l ing when I'm on wifi.
jadesdan said:
Sometimes I have trouble d/l ing when I'm on wifi.
Click to expand...
Click to collapse
Me too. Whenever I am on wifi the download just hangs at "Starting" until I switch the wifi off. Im not sure if this is by design or not.
ugh this is really bugging me. I've done a factory and dalvic wipe and restored again and still cannot download off the marketplace. I'm at my wits end.
edit: I even did just a factory wipe with no restore and started from scratch and the marketplace still won't download. I'm stumped. maybe I should do the revert back to stock unrooted 1.5 and then root again. or maybe I should wipe then reflash the rooted 2.1. any suggestions? thanks!
Sent from my Eris using the XDA mobile application powered by Tapatalk
h**p://androinica.com/2010/03/01/tips-android-phone-wont-download-apps-log-in-to-google-talk/
Tried it. Didn't work. I just reflashed to the rooted 2.1 and still cannot dl from market and now cannot sign in to Gtalk.... maybe it's a google thing?

[Q] Android 4.3 Update for S4

Hello guys, I have a S4 and I just received the OTA update for android 4.3. However, since this update, I have been getting lag spikes when I use my phone even if I am only using whatsapp. This only occured after I updated my phone. Is there any fix out there and will there be a fix by samsung?
terrychewsp said:
Hello guys, I have a S4 and I just received the OTA update for android 4.3. However, since this update, I have been getting lag spikes when I use my phone even if I am only using whatsapp. This only occured after I updated my phone. Is there any fix out there and will there be a fix by samsung?
Click to expand...
Click to collapse
It must have just been a bad flash. Have you tried resetting to factory settings?
Or alternatively, since you are on stock, use KIES (the Samsung software) to restore the firmware.
kingzain900 said:
It must have just been a bad flash. Have you tried resetting to factory settings?
Or alternatively, since you are on stock, use KIES (the Samsung software) to restore the firmware.
Click to expand...
Click to collapse
haven't tried factory reset because i dont want to lose all of my data. will restoring the firmware delete all my data??
terrychewsp said:
haven't tried factory reset because i dont want to lose all of my data. will restoring the firmware delete all my data??
Click to expand...
Click to collapse
Yes it would.
kingzain900 said:
It must have just been a bad flash. Have you tried resetting to factory settings?
Or alternatively, since you are on stock, use KIES (the Samsung software) to restore the firmware.
Click to expand...
Click to collapse
Just backup with Kies. Also try deleting the cache partition
Sent from my GT-I9500 using xda app-developers app
I had a similar issue after the 4.3 update. I simply let the update finish, pulled the battery with the power on, powered up, rebooted and all was good.
just to tell everyone i did a factory reset and it worked so i guess that is the only fix ya

[Q] Unable to restore S Health data since Kit-Kat update

Greetings All,
I’ve run across a problem restoring all my S Health data since the update to Kit Kat. I wanted to do a factory reset after getting the 4.4.2 update last week, since I had something that was draining the battery…it was down to 50% at noon then 30% after I get home from work with very light use. I figured it might have been some app that I had installed that was draining the battery since I had the battery drain issue on 4.3 as well.
I have lots of S Health data stored since I got the phone last year and I didn’t want to lose it. The S Health app was doing the regular auto-backups. But, before doing the factory reset I did a manual backup from within the app. I did the factory reset and then went back to the S Heath app and signed in with my samsung account.
When I went to restore the data, I keep getting an error (screenshot attached) that says:
Restoration Failed
Restoration is not possible because current version is low​
The S Health app shows to be on version 2.5.0.66, is this the right version on 4.4.2? Checking from within the app doesn’t show any updates available.
I don’t recall the app version before I did the factory reset, but I don’t remember it getting updated since I did the backup or after the factory reset.
Anyone else have a problem restoring the S Health data after the update to 4.4.2? I don’t remember having this error before on 4.3. I’ve restored the data on earlier versions of Jelly Bean a few times and didn’t have a problem.
I’ve talked to samsung about it, they had me clear the caches for the app, which didn’t help.
Has anyone else seen this error before and if so, did you find a way to restore the S Health data?
I have a backup of the phone in Kies from about a week ago, but I didn’t see anything about restoring the S Heath data, on the S memo data.
Thank you kindly,
Chris
I have same problem
Odesláno z mého GT-I9505 pomocí Tapatalk
Same problem here. I tried just about everything and couldn't get it to restore. Eventually just gave up and restarted the auto backup, which cleared my previously backed up data. Oh well. Looks like Samsung messed up the ability to restore from backups made before the 4.4.2 update. I hate to say it, but it looks like you might be screwed unless Samsung fixes this and pushes an update out.
On another note, I had similar battery drain when I updated, which was why I also did a factory reset and lost my S Health data as well. The factory reset didn't fix the battery drain, but I disabled sync for some Google services that I don't use, and my battery life is significantly better. I'd try that if you are still suffering from bad battery life.
You might try pulling the app from an MK2 rom. Uninstalling the new one and installing old. Restore data and then update or install new apk. I don't use this app ... so I'm not sure. If it's still a problem maybe I will do some digging.
Sent from my SPH-L720 using Tapatalk
I have the same problem also.
I tried a second factory reset and still can't get my data to restore.
Greetings,
I'm wondering if this is just a bug in 4.4.2 since I did the backup from 4.4.2 and attempted to restore from the same rom. The only difference is I did a factory reset before I attempted the restore. I'm wondering if I can root and flash back to a previous 4.3 rom and restore s-health, then backup using titanium, flash 4.4.2 then restore from titanium? I've not had any problems restoring the backups before on any of the previous stock roms. I'm also tempted to create another samsung account and try saving and restoring a backup of the S-Health data to test to see if the restore even works at all.
The error message is somewhat ambivalent on which is the lower version, the data or the app?
On a side note, does anyone know of a good pedometer app that at least has the ability to do a local backup of data? I really like having the history of my travels. I like the ability to just turn it on and have it logging in the background.
I may also give samsung support another go and/or post in the sprint s4 support forum to see if anyone's having the same problem.
Thank you kindly,
Chris
Any solutions?
How typical.
S-Note Documents from Samsung Note 10.1 with Android 4.1.2 don't transfer over to the Note 3 and Note 10.1 with S-Note and Android 4.3
Given yet another example, we know this is not even an isolated problem.
Samsung's software is intended to be nothing more than a tech demo without actual customer usability in mind.
Greetings,
No luck so far. I've pretty much given up hope of ever recovering the data. I've posted about the problem on the sprint community S4 forum. They were helpful, but ultimately no luck. One person says the version should be 2.5.5, but my phone only has 2.5.4 with no update showing up. I've talked with Samsung and they say that I do indeed have the current version.
What version of the SHealth app do you guys have? Did you get an update to it after the 4.4.2 update? In case this helps, I do see that the Kies 3 finally supports backing up the SHealth data now without having to rely on backing up to the "cloud" thru the SHealth app.
I've done a test backup and restore from the shealth app and it did work. I'm not sure what could have happened before, perhaps just a glitch that prevented the restore from occurring.
That's where I am at this point. I'm leery at this point to rely on the in app backup/restore process since I lost all the data going back to May of last year when I got the phone. I'm definitely going to rely on alternative backup methods. I've rooted and will use Titanium Backup to keep a good backup going forward.
It would be interesting to see if everyone has the same version of the SHealth app. Again, I'm on a sprint SPH-L720 NAE kit-kat.
That's all I have for now.
Thanks,
Chris
cbrand said:
Greetings,
No luck so far. I've pretty much given up hope of ever recovering the data. I've posted about the problem on the sprint community S4 forum. They were helpful, but ultimately no luck. One person says the version should be 2.5.5, but my phone only has 2.5.4 with no update showing up. I've talked with Samsung and they say that I do indeed have the current version.
What version of the SHealth app do you guys have? Did you get an update to it after the 4.4.2 update? In case this helps, I do see that the Kies 3 finally supports backing up the SHealth data now without having to rely on backing up to the "cloud" thru the SHealth app.
I've done a test backup and restore from the shealth app and it did work. I'm not sure what could have happened before, perhaps just a glitch that prevented the restore from occurring.
That's where I am at this point. I'm leery at this point to rely on the in app backup/restore process since I lost all the data going back to May of last year when I got the phone. I'm definitely going to rely on alternative backup methods. I've rooted and will use Titanium Backup to keep a good backup going forward.
It would be interesting to see if everyone has the same version of the SHealth app. Again, I'm on a sprint SPH-L720 NAE kit-kat.
That's all I have for now.
Thanks,
Chris
Click to expand...
Click to collapse
BTW, do you have the Galaxy Gear?
I was wondering if it is syncing to the Walking Mate instead of the Exercise Mate.
klau1,
Nope, I don't have the galaxy gear.
Thanks,
Chris
Bummer. I found this thread because I'm having the same issue.
same problem for me upgrading rom... and now, I've bought S5. Same problem again with S Health 3.0!!!!
problem solvend update to S Health 3.1
Odesláno z mého GT-I9505 pomocí Tapatalk
prucdo said:
problem solvend update to S Health 3.1
Odesláno z mého GT-I9505 pomocí Tapatalk
Click to expand...
Click to collapse
This worked for me as well. I went through the setup after pretty much writing off all the data I've been collecting the past few months and was very surprised when it informed me that an update was available (even though I couldn't find it in the samsung apps store). Updated to the latest version, then the restore worked perfectly!
I just reset my Verizon Galaxy S4 after some time running with the Android 4.4.2 update. I was using the online data backup option through my Samsung account. The stock android 4.4.2 ROM comes S Health version 2.5.4.154 in it. I attempted to restore my data from the Samsung cloud but it failed saying there was a "network error." I could not find the Samsung Galaxy App store after the update so I followed this a droid life guide called "download: Samsung Apps Store With Access to Photo Editor, Wallet, and Others for the Verizon Galaxy S3" and installed the latest Galaxy Apps apk right from Samsung. After getting Galaxy Apps installed I logged into my Samsung account opened the store and clicked on purchases which detected that S Health needed to update. So I update S Health to 3.5.1.0693 and open it and it says I need to update HealthService to the latest (2.0.0.009) which I did. After launching the app it asked me if I wanted to restore my data which I said yes and it proceeded act like it was restoring it. It turns out it just nuked my data rather than restore it. It seems like I am SOL, unless you can get a previous version of your backup from Samsung. Anybody have any ideas? It really sucks because it was more than a year of data.

[Q] Update 4.4.2 Kies issue

Hi guys,
I recently side loaded kit kat 4.4.2 and I have 100% completely stock no rooting or anything. Everything is NAE I have been noticing that my phone turns off spontaneously and the only way to turn it back on is to take out the battery. I also have noticed that my phone becomes very hot and loses its battery very quickly.
i was told from another user to do a factory reset which I plan to. I wanted to back up my files before i do that but after i install kies with this version"* Supported model : Feature phone, Smart Phone/Tablet before Galaxy Note III
(including Galaxy S4, Note II, etc)" from Samsung.
My Windows 7 64 bit cannot install the MTP driver and then Kies says to install Kies 3 because it is unsupported to the current version.
Does anyone know how to back up the whole phone like Apple's Itunes back up or know of any other solution to my problem?
This has really put me off of Android..
I've never used Kies for anything so I can't help you there, what are you trying to backup? If your going to backup the whole phone, factory reset, and then restore your phone then your problem will just return. How long have you had your phone? If you've never rooted then it may be a hardware problem. I have great battery life after updating to 4.4.2. You should be able to find an app in the play store that can back up your data without root. All of your apps and contacts are backed up by google. I believe there are apps that will backup your texts and call logs without root. You are better off letting the play store reinstall your apps after a factory reset so the problem doesn't return.
Sent from my icrap 2 using Tapatalk HD
cruise350 said:
I've never used Kies for anything so I can't help you there, what are you trying to backup? If your going to backup the whole phone, factory reset, and then restore your phone then your problem will just return. How long have you had your phone? If you've never rooted then it may be a hardware problem. I have great battery life after updating to 4.4.2. You should be able to find an app in the play store that can back up your data without root. All of your apps and contacts are backed up by google. I believe there are apps that will backup your texts and call logs without root. You are better off letting the play store reinstall your apps after a factory reset so the problem doesn't return.
Sent from my icrap 2 using Tapatalk HD
Click to expand...
Click to collapse
I don't think its a hardware problem since this problem began after I updated to kit kat. Also, what is the best way to do a factory reset? is there a difference between a soft and hard factory reset?
Thanks
Shark0011 said:
I don't think its a hardware problem since this problem began after I updated to kit kat. Also, what is the best way to do a factory reset? is there a difference between a soft and hard factory reset?
Thanks
Click to expand...
Click to collapse
Best way is through recovery, power off phone, then hold the volume up button and power at the same time until you see the blue text in the upper left corner. Select factory reset. You should pull your sdcard first because I can't remember if the stock recovery wipes the external sdcard.
Sent from my SPH-L720 using Tapatalk
cruise350 said:
Best way is through recovery, power off phone, then hold the volume up button and power at the same time until you see the blue text in the upper left corner. Select factory reset. You should pull your sdcard first because I can't remember if the stock recovery wipes the external sdcard.
Sent from my SPH-L720 using Tapatalk
Click to expand...
Click to collapse
Thanks! I will try to back up everything and then do a factory reset. Hopefully it will solve my problem
My brother just had the same problem, screen wouldn't come on, got very hot. Factory reset fixed it. Not sure about the backup as he didn't do one(all the apps he uses are cloud saved) but just confirming you doing the right thing doing a factory reset. Usually fixes everything lol
Sent from my Sprint Galaxy S4
84guy said:
My brother just had the same problem, screen wouldn't come on, got very hot. Factory reset fixed it. Not sure about the backup as he didn't do one(all the apps he uses are cloud saved) but just confirming you doing the right thing doing a factory reset. Usually fixes everything lol
Sent from my Sprint Galaxy S4
Click to expand...
Click to collapse
Thanks for the info! ill try it! Do you know of any way to back up my text messages?
Shark0011 said:
Thanks for the info! ill try it! Do you know of any way to back up my text messages?
Click to expand...
Click to collapse
i dont backup my sms. but i know there are alot on the google play store. just search "SMS Backup" find one with nice reviews
you might need to copy it to your PC hard drive as i think a factory restore clears the internal storage and most apps dont have access anymore to the SD card as Google is trying to kill it

Stuck on 'Phone is starting' after updating to Android 12

Hello!
I tried to update my phone (SM-G975U) via Odin from Android 9 to Android 12, got the firmware from SamFw.com. Everything went fine until the phone rebooted, after unlocking the phone gets stuck on 'phone is starting'. I CAN access the Set Up Menu, Uninstall apps, move some settings here and there, connect to Wifi/Bluetooth, receive calls, install apps using ADB. Also, theres a notification all the time that reads 'Phone restarted Unlock your phone to get app notifications', I'm assuming that the phone thinks it is not unlocked and that's why it doesn't fully boot up.
Some things that I've already tried:
Intalling another Launcher (Pixel Launcher)
Reinstalling the firmware (ver G975USQU6IVC7) / Trying with different CSC with no results
Wiping Cache in Recovery Mode
Deleting/Adding Fingerprints
Changing from Lock Pattern to NIP to Password
I don't really want to do the full wipe, I would like to keep my data or be able to export the photos (Device not Recognized by Smart Switch also)
Is there anything else I can do?, has anyone been through the same issue?
Is your phone rooted?
Vatt`ghern said:
Is your phone rooted?
Click to expand...
Click to collapse
No, it's not rooted
Hi !
@DannOsnaya have you found a solution to the phone problem other than restoring to factory settings?
I have the same problem at the moment, almost identical to what you experienced.
If anyone has some advice on how to fix this problem, please share your advice.
My phone is not rooted.
Racer512 said:
Hi !
@DannOsnaya have you found a solution to the phone problem other than restoring to factory settings?
I have the same problem at the moment, almost identical to what you experienced.
If anyone has some advice on how to fix this problem, please share your advice.
My phone is not rooted.
Click to expand...
Click to collapse
Sadly, I have not
My phone is still like that, I tried updating to the newest security patch but didn't work either, haven't lost hope in avoiding factory reset tho
Hi. Did u find any solution to it. Am facing the same issue. Although I tried to factory reset but doesn't work.
DannOsnaya said:
Sadly, I have not
My phone is still like that, I tried updating to the newest security patch but didn't work either, haven't lost hope in avoiding factory reset tho
Click to expand...
Click to collapse
Any way to factory reset. I tried every possible way following YouTube but nothing works. It's just stuck. I've a backup of my data so not worried.
No, I still have the same issue.
Have you tried to install a launcher?
DannOsnaya said:
No, I still have the same issue.
Have you tried to install a launcher?
Click to expand...
Click to collapse
Nothing works. Now decided to show it to anyone. I guess the mobile shops have an option to erase everything. I don't understand how did it happen because it's usually with my toddler, he might have done something.
DannOsnaya said:
Hello!
I tried to update my phone (SM-G975U) via Odin from Android 9 to Android 12, got the firmware from SamFw.com. Everything went fine until the phone rebooted, after unlocking the phone gets stuck on 'phone is starting'. I CAN access the Set Up Menu, Uninstall apps, move some settings here and there, connect to Wifi/Bluetooth, receive calls, install apps using ADB. Also, theres a notification all the time that reads 'Phone restarted Unlock your phone to get app notifications', I'm assuming that the phone thinks it is not unlocked and that's why it doesn't fully boot up.
Some things that I've already tried:
Intalling another Launcher (Pixel Launcher)
Reinstalling the firmware (ver G975USQU6IVC7) / Trying with different CSC with no results
Wiping Cache in Recovery Mode
Deleting/Adding Fingerprints
Changing from Lock Pattern to NIP to Password
I don't really want to do the full wipe, I would like to keep my data or be able to export the photos (Device not Recognized by Smart Switch also)
Is there anything else I can do?, has anyone been through the same issue?
Click to expand...
Click to collapse
I followed a video and wiped out. Finally successful. I wasn't worried about data as Google has a backup.
I followed this method and finally it's factory reset.

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