[Q] Unable to restore S Health data since Kit-Kat update - Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot

Greetings All,
I’ve run across a problem restoring all my S Health data since the update to Kit Kat. I wanted to do a factory reset after getting the 4.4.2 update last week, since I had something that was draining the battery…it was down to 50% at noon then 30% after I get home from work with very light use. I figured it might have been some app that I had installed that was draining the battery since I had the battery drain issue on 4.3 as well.
I have lots of S Health data stored since I got the phone last year and I didn’t want to lose it. The S Health app was doing the regular auto-backups. But, before doing the factory reset I did a manual backup from within the app. I did the factory reset and then went back to the S Heath app and signed in with my samsung account.
When I went to restore the data, I keep getting an error (screenshot attached) that says:
Restoration Failed
Restoration is not possible because current version is low​
The S Health app shows to be on version 2.5.0.66, is this the right version on 4.4.2? Checking from within the app doesn’t show any updates available.
I don’t recall the app version before I did the factory reset, but I don’t remember it getting updated since I did the backup or after the factory reset.
Anyone else have a problem restoring the S Health data after the update to 4.4.2? I don’t remember having this error before on 4.3. I’ve restored the data on earlier versions of Jelly Bean a few times and didn’t have a problem.
I’ve talked to samsung about it, they had me clear the caches for the app, which didn’t help.
Has anyone else seen this error before and if so, did you find a way to restore the S Health data?
I have a backup of the phone in Kies from about a week ago, but I didn’t see anything about restoring the S Heath data, on the S memo data.
Thank you kindly,
Chris

I have same problem
Odesláno z mého GT-I9505 pomocí Tapatalk

Same problem here. I tried just about everything and couldn't get it to restore. Eventually just gave up and restarted the auto backup, which cleared my previously backed up data. Oh well. Looks like Samsung messed up the ability to restore from backups made before the 4.4.2 update. I hate to say it, but it looks like you might be screwed unless Samsung fixes this and pushes an update out.
On another note, I had similar battery drain when I updated, which was why I also did a factory reset and lost my S Health data as well. The factory reset didn't fix the battery drain, but I disabled sync for some Google services that I don't use, and my battery life is significantly better. I'd try that if you are still suffering from bad battery life.

You might try pulling the app from an MK2 rom. Uninstalling the new one and installing old. Restore data and then update or install new apk. I don't use this app ... so I'm not sure. If it's still a problem maybe I will do some digging.
Sent from my SPH-L720 using Tapatalk

I have the same problem also.
I tried a second factory reset and still can't get my data to restore.

Greetings,
I'm wondering if this is just a bug in 4.4.2 since I did the backup from 4.4.2 and attempted to restore from the same rom. The only difference is I did a factory reset before I attempted the restore. I'm wondering if I can root and flash back to a previous 4.3 rom and restore s-health, then backup using titanium, flash 4.4.2 then restore from titanium? I've not had any problems restoring the backups before on any of the previous stock roms. I'm also tempted to create another samsung account and try saving and restoring a backup of the S-Health data to test to see if the restore even works at all.
The error message is somewhat ambivalent on which is the lower version, the data or the app?
On a side note, does anyone know of a good pedometer app that at least has the ability to do a local backup of data? I really like having the history of my travels. I like the ability to just turn it on and have it logging in the background.
I may also give samsung support another go and/or post in the sprint s4 support forum to see if anyone's having the same problem.
Thank you kindly,
Chris

Any solutions?

How typical.
S-Note Documents from Samsung Note 10.1 with Android 4.1.2 don't transfer over to the Note 3 and Note 10.1 with S-Note and Android 4.3
Given yet another example, we know this is not even an isolated problem.
Samsung's software is intended to be nothing more than a tech demo without actual customer usability in mind.

Greetings,
No luck so far. I've pretty much given up hope of ever recovering the data. I've posted about the problem on the sprint community S4 forum. They were helpful, but ultimately no luck. One person says the version should be 2.5.5, but my phone only has 2.5.4 with no update showing up. I've talked with Samsung and they say that I do indeed have the current version.
What version of the SHealth app do you guys have? Did you get an update to it after the 4.4.2 update? In case this helps, I do see that the Kies 3 finally supports backing up the SHealth data now without having to rely on backing up to the "cloud" thru the SHealth app.
I've done a test backup and restore from the shealth app and it did work. I'm not sure what could have happened before, perhaps just a glitch that prevented the restore from occurring.
That's where I am at this point. I'm leery at this point to rely on the in app backup/restore process since I lost all the data going back to May of last year when I got the phone. I'm definitely going to rely on alternative backup methods. I've rooted and will use Titanium Backup to keep a good backup going forward.
It would be interesting to see if everyone has the same version of the SHealth app. Again, I'm on a sprint SPH-L720 NAE kit-kat.
That's all I have for now.
Thanks,
Chris

cbrand said:
Greetings,
No luck so far. I've pretty much given up hope of ever recovering the data. I've posted about the problem on the sprint community S4 forum. They were helpful, but ultimately no luck. One person says the version should be 2.5.5, but my phone only has 2.5.4 with no update showing up. I've talked with Samsung and they say that I do indeed have the current version.
What version of the SHealth app do you guys have? Did you get an update to it after the 4.4.2 update? In case this helps, I do see that the Kies 3 finally supports backing up the SHealth data now without having to rely on backing up to the "cloud" thru the SHealth app.
I've done a test backup and restore from the shealth app and it did work. I'm not sure what could have happened before, perhaps just a glitch that prevented the restore from occurring.
That's where I am at this point. I'm leery at this point to rely on the in app backup/restore process since I lost all the data going back to May of last year when I got the phone. I'm definitely going to rely on alternative backup methods. I've rooted and will use Titanium Backup to keep a good backup going forward.
It would be interesting to see if everyone has the same version of the SHealth app. Again, I'm on a sprint SPH-L720 NAE kit-kat.
That's all I have for now.
Thanks,
Chris
Click to expand...
Click to collapse
BTW, do you have the Galaxy Gear?
I was wondering if it is syncing to the Walking Mate instead of the Exercise Mate.

klau1,
Nope, I don't have the galaxy gear.
Thanks,
Chris

Bummer. I found this thread because I'm having the same issue.

same problem for me upgrading rom... and now, I've bought S5. Same problem again with S Health 3.0!!!!

problem solvend update to S Health 3.1
Odesláno z mého GT-I9505 pomocí Tapatalk

prucdo said:
problem solvend update to S Health 3.1
Odesláno z mého GT-I9505 pomocí Tapatalk
Click to expand...
Click to collapse
This worked for me as well. I went through the setup after pretty much writing off all the data I've been collecting the past few months and was very surprised when it informed me that an update was available (even though I couldn't find it in the samsung apps store). Updated to the latest version, then the restore worked perfectly!

I just reset my Verizon Galaxy S4 after some time running with the Android 4.4.2 update. I was using the online data backup option through my Samsung account. The stock android 4.4.2 ROM comes S Health version 2.5.4.154 in it. I attempted to restore my data from the Samsung cloud but it failed saying there was a "network error." I could not find the Samsung Galaxy App store after the update so I followed this a droid life guide called "download: Samsung Apps Store With Access to Photo Editor, Wallet, and Others for the Verizon Galaxy S3" and installed the latest Galaxy Apps apk right from Samsung. After getting Galaxy Apps installed I logged into my Samsung account opened the store and clicked on purchases which detected that S Health needed to update. So I update S Health to 3.5.1.0693 and open it and it says I need to update HealthService to the latest (2.0.0.009) which I did. After launching the app it asked me if I wanted to restore my data which I said yes and it proceeded act like it was restoring it. It turns out it just nuked my data rather than restore it. It seems like I am SOL, unless you can get a previous version of your backup from Samsung. Anybody have any ideas? It really sucks because it was more than a year of data.

Related

[Q] Back up an app's data still useable if I revert from Lollipop to KitKat?

Tl;dr version: The big question in my mind is: If I backup and app and its data from Lollipop, when I restore it to KitKat will it work fine?
The full story:
My wife's Nexus 7 got the Lollipop OTA a little while back and has been having a terrible time with the lag, etc. We've done all the suggested fixes short of doing a factory reset, which I want to try but have a problem to overcome....
My wife has a game which she has played for many many months which doesn't sync game progress to the cloud anywhere... Her sisters are quite competitive and constantly compare their each other's progress in this game.
She is having a miserable time with the Lollipop update, but wants this game data SO BAD that she is willing to suffer through the lag to keep it... but its driving me nuts...
I have a plan to move forward, but want to see if I can get some confirmation that my plan *should* work. I unlocked the bootloader on it in the past. it has since lost root, but I should be able to get it rooted again without hassle and without wiping data (correct?).
Plan A - Factory Reset Lollipop:
I should then be able to use either Titanium Backup or maybe Helium to back up that app's data. In fact, I may skip rooting and just use Helium with the desktop companion app. Then pull those backups to the cloud or onto the pc. Then do a factory reset on the device. Push back over the app's data backup then restore it. Does that plan seem correct? I've done similar in the past so I don't think I'll run into issues.
Plan B - Revert back to KitKat:
This is my secondary plan, and the one I have the most questions about...
After doing the above, if the tablet is still laggy, I'd like to revert it back to a factory image for KitKat since she was fine with that version until they release some bug fixes, etc. for lollipop. If I backup and app and its data from Lollipop, when I restore it to KitKat will it work fine? My concern is the difference between ART and Dalvik, etc. etc. I've seen a few places that talk about using backups when moving 'forward', but can't find a good answer on moving 'backward'.
Thanks,
Zeustopher

[Q] Can restoring to stock ROM fix problems?

Hey guys,
A while ago I had a problem where if I disconnected my phone from Wi-Fi, mobile data wouldn't connect back and I'd have to restart my phone to get it working, and if I happened to find more Wi-Fi I'd have to repeat the process. This started happening since an update. I went into recovery mode and wiped the cache partition and that fixed the problem for about 3 weeks and recently it's been happening again. I know it's not my signal strength. So I was now planning to
Backup with Kies
Flash Stock ROM
Go into recovery mode and do factory restore
Setup phone
Restore phone with Kies
Should this do the trick / fix my phone. I'm not rooted atm.
Only if it's a ROM problem
Made sure Smart Network Switch is disabled in WiFi settings?
*Detection* said:
Only if it's a ROM problem
Made sure Smart Network Switch is disabled in WiFi settings?
Click to expand...
Click to collapse
It is, yes. That's one of the first things I tried. No change. It think something went wrong after an ota update.
Sent from my SM-G900F using XDA Free mobile app
If the OTA update was from KK to LP, it is strongly recommended to factory reset your phone once it's updated, the update from one version to another leaves rubbish files behind that cause endless problems, factory resetting fixes the majority
*Detection* said:
If the OTA update was from KK to LP, it is strongly recommended to factory reset your phone once it's updated, the update from one version to another leaves rubbish files behind that cause endless problems, factory resetting fixes the majority
Click to expand...
Click to collapse
It was an update after Lollipop, but still 5.0. I've never factory reset my phone and I've had it since it came out in April 2014.
Is it okay to use Kies to backup (photos, apps, contacts) and restore my data to my phone after.
Sent from my SM-G900F using XDA Free mobile app
KIES is pathetic for backup restore, it doesn't work
It says it has done a full backup, but when you come to restore, you lose everything
That's pretty crap then. I'll just backup my photos onto my PC then, my contacts will sync with Google and I'll reinstall my apps.
Sent from my SM-G900F using XDA Free mobile app
If you turn on the Google backup feature, it should auto restore your apps once you log back into your gmail account on the phone

[Q] Got Lollipop, don't got WiFi

I installed Lollipop 5.0 with Odin and had no problems with the process. However, WiFi no longer starts up. That is, I can't turn WiFi on from Settings or anywhere else. What's really strange, though, is I can create a FoxFi hotspot and it works as expected, supporting a Nexus 7 WiFi-only tablet.
How do I revive WiFi support?
Did you factory reset after updating to LP ?
Always a good idea
I'd really rather not. The recovery process from an FDR is never fun.
What puzzles me is that FoxFi works. Thinking it might be a backdoor, I started FoxFi then tried to start WiFi. I got the expected "you can't have FoxFi and WiFi" message. I said OK, FoxFi shut down and... no WiFi. V. Weird.
I know it's a PITA to reset, but upgrading from KK to LP leaves rubbish files behind that cause all sorts of weird bugs, I had to reset when I upgraded thanks to battery drain, after the reset, battery drain was cured, and all LP updates since then have not needed a reset, it is purely moving from an older Android version > Newer Android
Sigh... I soooooooo hate doing this. And, yes, I want crackers and cheese with that whine.
Stupid n00b question: Before I blow everything away with the FDR, what's the best way to preserve all of my photos, and other app data? FWIW, before I started this project, I used Titanium to back up everything it knows about, but IIRC it doesn't anything photos, music, etc., etc.
I suppose I can just do a drag and drop of the phone legacy "SD" and stuff it all back in again after the FDR. Or doesn't that fly?
RBEmerson said:
Sigh... I soooooooo hate doing this. And, yes, I want crackers and cheese with that whine.
Stupid n00b question: Before I blow everything away with the FDR, what's the best way to preserve all of my photos, and other app data? FWIW, before I started this project, I used Titanium to back up everything it knows about, but IIRC it doesn't anything photos, music, etc., etc.
I suppose I can just do a drag and drop of the phone legacy "SD" and stuff it all back in again after the FDR. Or doesn't that fly?
Click to expand...
Click to collapse
If you were rooted, and had a custom recovery, you could use that to backup your DATA partition, and restore it later, but yea, definitely backup your photos and vids to PC before doing anything, apps and stuff can be reinstalled, not great losing photos
Titanium backup is great for apps and data, not sure about photos and other user files that I know of, it's been years since I used it last
This gets worse and worse. In hopes of reviving WiFi and root, I went back to 4.4.4. And soft-bricked the phone.
Reverting to 5.0 undid the soft bricking but now I'm back to no WiFi.
At the moment, since I now have access to the data, photos, etc., I'm moving all of them out of harm's way. From there I guess I'm condemned to doing a FDR, installing 4.4.4, rooting, and trying to retain root as I go into 5.0. Damn VZW for making this so hard. [/Snarl]
Mostly out of desperation, I tried going back to 4.4.2 (NCG, not NE9), where the phone was when I started. Once again the phone is soft-bricked. What is going on here??? I'm using the files from Sammobile (forked over €7.50 to get things done somewhat faster...).
Under 5.0, at least I can read much of what I need to save, but things like wpa_supplicant.conf are closed to me because of I can't root the S5 under 5.0. Or can I?? If so, I'd be home free. D/l all the files I want to preserve, do an FDR, use Ti or Helium (I'm trying both) to restore much of the stuff lost in an FDR, and move forward from there.
Yea you can root lollipop with CF Auto Root, but it will trip KNOX
This project is driving me insane!
KitKat soft-bricks the phone, making any backup impossible, making rooting impossible, all under 4.n.n. 5.0 almost works except for the Settings flavor of WiFI (FoxFi works as expected, trying to revert to "normal" WiFi from FoxFi doesn't work).
Rooting under 5.0 will trip Knox. Maybe I'm being silly about that, but I'd like avoid that. I've had the phone about a year, so maybe I should just build a bridge, etc.
Meanwhile, in trying to set up to FDR, I went to Helium (Carbon as was) Pro to put the backup in Google Drive. Why? Because any internal backup ground to a halt at Titanium (37 of 87 backed up by Helium's accounting). Thinking I was hitting a space issue (not enough room for a full internally stored backup), I moved to Pro to store the backup off the machine (whyinhell doesn't Helium let you use the PC needed to enable Helium in the first place???). And that backup also ground to a halt at Ti. ARGH!!!!
OK, I fixed the Helium issue. For some reason, Helium refuses to backup Titanium. Is this hating because clockmod doesn't like Ti or is this one of life's very weird coincidences? Either way, I have 85 of 87 possible apps covered. The rest I can revive some other way without too much pain.
So I guess an FDR is coming soon...
I spoke too soon. Since I tinkered around a bit with trying to see if Helium keeps multiple date and time stamped backups (it doesn't! what's up with that??) I decided to do another full backup (less Ti, of course). and the backup ground to a halt at item 37 of 85 items. Yes, item 37, whatever it is, is a toxic item. What a crock! Worse, I'm out of the refund period for Pro. Dis sux.
OK, the FDR woke up WiFi and left me in 5.0. Now to try to regress to NCG...
I think this ends the thread. I got 5.0 running with WiFi but no root - FDR did the trick. I used Odin to put in 4.4.2 NCG and seemed to be soft-bricked. I used the bootloader(?) to do an FDR on the 4.4.2 install and that cleared up the soft-brick. 4.4.2 is now rooted with towelroot. If I have things right, I can get from a rooted 4.4.n to 5.0 and keep root without changing 0x0. We'll see if that's true... Meanwhile, for this thread, I'm out.

location service apps crash

Hi there forum
I've recently been having issues with my Samsung Galaxy S5 (M900 series) mobile device regarding Location Service Apps (i.e. "Easy Taxi" & "Uber" apps).
I was using the Easy Taxi app for some time now with no issues since downloading it a while back and had also been using the Uber app just recently, but out of the out nowhere it they both no longer work. Upon starting up either app they both instantly close with the msg, "Unfortunately, <app name> has stopped."
I've looked a little bit online and some sites have stated that turning off "Android System Webview" might fix the issue. It did not.
Any help or ideas would be much appreciated.
Try clearing the caches in recovery, and from the faulting apps themselves
Just tried doing that and nothing. Easy taxi closes immediately, where as Uber allows me to log my login info again. Once I do that though it too closes immediately.
Sent from my SM-G900M using XDA Free mobile app
Same issue here - S5 BOB7 900F running Abasadii V4.2 Knox 0, with root
Dear XDA Community and fenixvive,
I have the same issue sinxe a couple of days. Just as you have reported, some apps just simply crash on start, some only when trying to access the locations.
I suspect that there was a security update sometime ago, as after having factory reset my phone, giving in failing to identify the culprit, once I have updated every, I keep getting the notification, that this or that would like to access my location, and if I let it- as far as I can remember, this was not there before, but please prove me wrong.
I have not updated my system firmware, nor received any OTA updates, just had let my Google and Samsung apps to be up-to-date.
Big mistake.
I have also contacted the Samsung app support, but I got an answer pointing towards a firmware update. Let me copy what they have answered :
Dear Customer
Thank you for contacting us. We appreciate the opportunity to assist you.
Please note that you contacted Samsung Content and Services. Here we can assist you if you encounter any issues related to Samsung Account, Samsung GALAXY Apps, Find My Mobile, etc.
For your situation regarding any system update issues, please contact our colleagues from Samsung Electronics.
We are definitely not alone. The Endomondo forum and Android central has also reports of this bug ...
I will try to restore some system apps to old versions from my Titanium Backup, hoping I will find the fix.. I will surely let you know, if I figured something out.
Until then:
Keep Calm and peace!
Thanks for the update Razor. From what I've read online, most of the other forums or sites are just recommending the easiest answer, which is trail and error. I took screenshots of the running and open apps running at the time.
(It's listed in the system report it sends along when you send an error report).
Since I'm not really an expert at debugging I'm gonna try it the brutish way and disable each app one at a time and troubleshoot it that way for now. It's a tad long list so I'll do it when I have the time.
I really do hope someone has a much better solution though.
Sent from my SM-G900M using XDA Free mobile app
A fix was found: updating to BOE6 with newest modem and bootloader
Dear fenixvive,
Thanks for the kind words, it seems that we have gone the same directions.
I am not a big debugger either, nor do I know everything about android, but I follow the basic try and error strategy.
I restored some system apps, and neither the old version of Android System Webview, nor the old Google Services Framework helped. However restoring the Google Play services indirectly helped me to find a fix. The old version forceclosed almost all (even the restored) Gapps.. I tried to make sure that everything was running the old versions, but they kept FCing after every restart. Since I messed up with system apps, a simple factory reset was no way to go, I had to reflash a new ROM. This is what solved my problem.
I went with an Odexed BOE7 rom, I chose _ALEXNDR's debloated version, but I suspect going for anything similar would be fine as well.. Just make sure you update the Modem and Bootloader as well, as I did so. Therefore I am not sure if updates to the BL or modem would have been enough on their own.
Regarding the specific versions I used, I just followed the links in _alexndr's third post
This for the bootloader, and this for the modem.
Flashing the rom with FlashFire was straightforward and also let me keep KNOX 0.
Kudos to all those senior members. They are truly amazing.
Maybe you can try first updating the modem and bootloader with your older rom and check if it is enough to fix your problem.
I hope you can solve your problem soon as well.
Same problem in my S5 G900M
I have the very same problem. I wonder if it only affects the G900M model.
I have read in a Google Play support thread that downgrading Google Play Services to a previous version make the problem go away. However I haven´t been able to reproduce that solution.
For the time being I don´t want to change the ROM, even though Touchwiz is not great, I just became used and don´t want to go through reconfiguring everything, so if anyone comes up with a solution that allow me to keep the ROM, please share.
Regards.
Try to format it
Try to format it. The cache cleaner and so on didn't seem to help much

Possible to copy app data from Oreo 6P to Nougat S8+?

So I bought a Galaxy S8+ (7.0) to replace my 6P (8.0), and I'm trying to copy my app data over. Not having any luck. Any suggestions for how to do it? The apps themselves are no big deal, I can download from the Play Store, but I want my data.
6P is still completely stock - locked bootloader, so I would have to erase it to root. This would defeat the purpose. If there is a way to do a complete backup, root, and restore so I could use TiBu that would be awesome.
I do have Google apps backup enabled, and I have a backup on Drive that I can find and see all my apps. However, according to this link you can't restore from a newer version of Android to an older one. It never gives me the option to restore when I add my Google account to the new phone, and I can't find a way to restore from Drive on the new phone, even though I can see all the apps in the backup. Downloading apps from the store doesn't restore their data either. I can't downgrade my 6P back to Nougat without root either.
I tried Helium Backup, but it just simply doesn't work. As evidenced by many comments on the Play Store it doesn't work on the 6P.
Am I just stuck? I would think there would be a better solution than this.
You tried helium backup this way I guess ???
https://www.androidpit.com/how-to-backup-and-restore-app-data-with-or-without-root
There are not many ways to do, you could try Holo or super backup.
That's why we root
coremania said:
You tried helium backup this way I guess ???
https://www.androidpit.com/how-to-backup-and-restore-app-data-with-or-without-root
There are not many ways to do, you could try Holo or super backup.
That's why we root
Click to expand...
Click to collapse
The problem I am having with Helium backup is that it just doesn't seem to work. If I connect through port 5000 from my PC (PC download) and tell it to backup then it just sits there and says "waiting for [IP address]" and never comes back to save anything. If I try to backup to the device, it does a couple of different things - it comes up and asks for my device password (which I put in settings) and then it fills in the password for me, but then either the "Back Up My Data" is grayed out or it sits on that screen, fills in the password, and then the apps start cycling through while it is adding characters to the password, then it gets stuck and stops. I have to reboot the phone to reset the backup to try again. (It's not locked up, just Helium is stuck.)
I'll look into Holo and Super Backup.
Followup: No go on the others. It says Holo can only be used to restore to the same device, and Super Backup needs root to backup the app data.
Bad for you, I doubt there is way for you to backup with a locked bootloader if none of the apps are working.
The only way to root a phone without a patched boot.img (SuperSU and magisk) is to use kingroot, but I highly doubt this will work. Do yourself a favor and root your s8 to avoid this the next time.
https://consumingtech.com/install-kingroot-android-8-0-oreo-apk-app-for-android-mobile/
Try it, I never thought I would link something like that
Matthew Carson said:
So I bought a Galaxy S8+ (7.0) to replace my 6P (8.0), and I'm trying to copy my app data over. Not having any luck. Am I just stuck?
Click to expand...
Click to collapse
Yes, pretty much. Google restore is decent in getting your new device close to where it was, but app data (especially for non-Google apps) can be a problem. Sometimes the app has a dedicated folder and you can try copying that over. This worked for me once long ago with WhatsApp before it had it's own backup capability. After the Google restore, exactly which apps are you needing saved data for? Someone may be able to chime in if it is a specific game or well known app. Now that root is available for S8+ you should do that asap before getting it all set up the way you want it. It's only painful one time, but then you will have access to TiBu and all the other "essential" root apps.
v12xke said:
Yes, pretty much. Google restore is decent in getting your new device close to where it was, but app data (especially for non-Google apps) can be a problem. Sometimes the app has a dedicated folder and you can try copying that over. This worked for me once long ago with WhatsApp before it had it's own backup capability. After the Google restore, exactly which apps are you needing saved data for? Someone may be able to chime in if it is a specific game or well known app. Now that root is available for S8+ you should do that asap before getting it all set up the way you want it. It's only painful one time, but then you will have access to TiBu and all the other "essential" root apps.
Click to expand...
Click to collapse
The problem is that Google restore didn't work either since it was going from an Oreo device to a Nougat device. I didn't think backing up was a big deal since Google is supposed to handle it, but it's not doing me any good at all. I couldn't do a full restore from the phone, and when I reinstall apps from the Play Store it doesn't include the data. Most things have accounts so I can set it back up again, but all of my preferences and settings for every app are gone. I'm pretty much having to go through app by app and reconfigure everything. Plus I have lost high scores and low times for several games...
My only concern with rooting the S8+ is that I have seen that it makes Android Pay not work, and some people say the Play Store has issues. Is that true? I've just begun researching it.
Matthew Carson said:
...My only concern with rooting the S8+ is that I have seen that it makes Android Pay not work, and some people say the Play Store has issues. Is that true? I've just begun researching it.
Click to expand...
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I'm afraid I can't be of much help because I don't use Android Pay or Samsung devices (except the Galaxy Nexus which was great) ...but both Pay and PlayStore seem to be working fine on most rooted devices. I have never had a PS issue due to my phone being rooted. I just know I won't be without root because the root apps I use are more important to me in every day use. It's up to the individual to decide whether root is right for them, or not. I suggest hanging out in the Sammy board here on XDA, read and ask questions until you know what you want to do. BUT what I said earlier is true and most will vouch for me... make the decision asap, because unlocking and rooting will require wiping the phone.
Edit: Side note... just found this article which doesn't help you, but it does raise a question: Did you initiate the restore during the initial setup process on the S8+ or afterwards? If afterwards, wiping the phone and trying Google restore again may work.
There are multiple solutions available for G Suite backup.You can google this solution .Last time I used the solution for same issue and got entire backup with softaken G Suite backup tool. I will recommend you to download softaken G Suite backup tool. software from here G Suite backup.

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