[Q] Update 4.4.2 Kies issue - Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot

Hi guys,
I recently side loaded kit kat 4.4.2 and I have 100% completely stock no rooting or anything. Everything is NAE I have been noticing that my phone turns off spontaneously and the only way to turn it back on is to take out the battery. I also have noticed that my phone becomes very hot and loses its battery very quickly.
i was told from another user to do a factory reset which I plan to. I wanted to back up my files before i do that but after i install kies with this version"* Supported model : Feature phone, Smart Phone/Tablet before Galaxy Note III
(including Galaxy S4, Note II, etc)" from Samsung.
My Windows 7 64 bit cannot install the MTP driver and then Kies says to install Kies 3 because it is unsupported to the current version.
Does anyone know how to back up the whole phone like Apple's Itunes back up or know of any other solution to my problem?
This has really put me off of Android..

I've never used Kies for anything so I can't help you there, what are you trying to backup? If your going to backup the whole phone, factory reset, and then restore your phone then your problem will just return. How long have you had your phone? If you've never rooted then it may be a hardware problem. I have great battery life after updating to 4.4.2. You should be able to find an app in the play store that can back up your data without root. All of your apps and contacts are backed up by google. I believe there are apps that will backup your texts and call logs without root. You are better off letting the play store reinstall your apps after a factory reset so the problem doesn't return.
Sent from my icrap 2 using Tapatalk HD

cruise350 said:
I've never used Kies for anything so I can't help you there, what are you trying to backup? If your going to backup the whole phone, factory reset, and then restore your phone then your problem will just return. How long have you had your phone? If you've never rooted then it may be a hardware problem. I have great battery life after updating to 4.4.2. You should be able to find an app in the play store that can back up your data without root. All of your apps and contacts are backed up by google. I believe there are apps that will backup your texts and call logs without root. You are better off letting the play store reinstall your apps after a factory reset so the problem doesn't return.
Sent from my icrap 2 using Tapatalk HD
Click to expand...
Click to collapse
I don't think its a hardware problem since this problem began after I updated to kit kat. Also, what is the best way to do a factory reset? is there a difference between a soft and hard factory reset?
Thanks

Shark0011 said:
I don't think its a hardware problem since this problem began after I updated to kit kat. Also, what is the best way to do a factory reset? is there a difference between a soft and hard factory reset?
Thanks
Click to expand...
Click to collapse
Best way is through recovery, power off phone, then hold the volume up button and power at the same time until you see the blue text in the upper left corner. Select factory reset. You should pull your sdcard first because I can't remember if the stock recovery wipes the external sdcard.
Sent from my SPH-L720 using Tapatalk

cruise350 said:
Best way is through recovery, power off phone, then hold the volume up button and power at the same time until you see the blue text in the upper left corner. Select factory reset. You should pull your sdcard first because I can't remember if the stock recovery wipes the external sdcard.
Sent from my SPH-L720 using Tapatalk
Click to expand...
Click to collapse
Thanks! I will try to back up everything and then do a factory reset. Hopefully it will solve my problem

My brother just had the same problem, screen wouldn't come on, got very hot. Factory reset fixed it. Not sure about the backup as he didn't do one(all the apps he uses are cloud saved) but just confirming you doing the right thing doing a factory reset. Usually fixes everything lol
Sent from my Sprint Galaxy S4

84guy said:
My brother just had the same problem, screen wouldn't come on, got very hot. Factory reset fixed it. Not sure about the backup as he didn't do one(all the apps he uses are cloud saved) but just confirming you doing the right thing doing a factory reset. Usually fixes everything lol
Sent from my Sprint Galaxy S4
Click to expand...
Click to collapse
Thanks for the info! ill try it! Do you know of any way to back up my text messages?

Shark0011 said:
Thanks for the info! ill try it! Do you know of any way to back up my text messages?
Click to expand...
Click to collapse
i dont backup my sms. but i know there are alot on the google play store. just search "SMS Backup" find one with nice reviews
you might need to copy it to your PC hard drive as i think a factory restore clears the internal storage and most apps dont have access anymore to the SD card as Google is trying to kill it

Related

[Q] trouble after deleting data/data/com.android.providers.settings

hi guys, would really appreciate your help..
i was trying to fix my nexus 4's problem of unable to sync with google servers so i deleted the data/data/com.android.providers.settings and it indeed fixed the issue.
unfortunatley, after rebooting, i'm now:
- unable to get a lockscreen
- unable to get home button to work
- swipe down settings are gone. and so are notifications
is there another way to restore this other than a factory reset?
l33chpda said:
hi guys, would really appreciate your help..
i was trying to fix my nexus 4's problem of unable to sync with google servers so i deleted the data/data/com.android.providers.settings and it indeed fixed the issue.
unfortunatley, after rebooting, i'm now:
- unable to get a lockscreen
- unable to get home button to work
- swipe down settings are gone. and so are notifications
is there another way to restore this other than a factory reset?
Click to expand...
Click to collapse
Factory reset wil not help, reflash a factory image or custom rom if you are rooted.
gee2012 said:
Factory reset wil not help, reflash a factory image or custom rom if you are rooted.
Click to expand...
Click to collapse
He only deleted the data so of course a factory reset will fix it this.
You will probably take ages trying to fix and end up having to wipe anyway. I take it you haven't got a backup of any sort (nandroid/ti backup) etc?
Higgsy said:
He only deleted the data so of course a factory reset will fix it this.
You will probably take ages trying to fix and end up having to wipe anyway. I take it you haven't got a backup of any sort (nandroid/ti backup) etc?
Click to expand...
Click to collapse
Yup, my bad. So many users wiping the entire sdcard nowadays that i took it wrong and didn`t read correctly
I thought I did but I searched my PC and couldn't find any previously backed up data. So I guess I've no choice but to factory reset and reinstall my data
Higgsy said:
He only deleted the data so of course a factory reset will fix it this.
You will probably take ages trying to fix and end up having to wipe anyway. I take it you haven't got a backup of any sort (nandroid/ti backup) etc?
Click to expand...
Click to collapse
Hi there! I had had the same problem l33chpda had, but the factory reset fix worked just one time only, today i was about to resell my phone so i wanted to factory reset it, after that i've come across with the problem i had that time, again.
Don't know what to do, i have same issues mentioned by l33chpda, cant get into settings, swipe down settings neither, etc; when try to, phone just do nothing or stays one second and goes back home screen.
I have made nandroid (both clockworkmod and TWRP) of the phone when I bought it, but with online nandroid so i don't have any custom recovery installed.
While checking those nandroid backups, I've discovered the deleted folder backup in the clockworkmod nandroid folder.
Could it be possible to paste it back into "\data\data" folder? should that be the fix? Or I'll have to reflash all even though I dont wanna take that risk because is just that, the other things of the phone are intact and work great.
In case of reflashing, could you tell me about any easy tutorial on how to install clockworkmod recovery?
I own an LG G2 D800, KitKat d80020y rooted with stumproot.

[Q] what just happened?

9 am
note3 did random reboot while laying on table
wallpaper disappeared
swype reverted back to samsung keyboard
nothing else appears different including prl and android 4.3 and jss15j.n900vvrubmje
but with all the settings the note has, who knows
kingo rooted btw
pltctytc said:
9 am
note3 did random reboot while laying on table
wallpaper disappeared
swype reverted back to samsung keyboard
nothing else appears different including prl and android 4.3 and jss15j.n900vvrubmje
but with all the settings the note has, who knows
kingo rooted btw
Click to expand...
Click to collapse
Sounds like safe mode. Just reboot.
did it again
ryanbg said:
Sounds like safe mode. Just reboot.
Click to expand...
Click to collapse
3 days later it did it again this time with the usual wallpaper gone and data connections were not working
but data from one app disappeared that didn't occur last time
pltctytc said:
3 days later it did it again this time with the usual wallpaper gone and data connections were not working
but data from one app disappeared that didn't occur last time
Click to expand...
Click to collapse
Backup all important data and do a factory reset. This will restore some important hidden system files that could be corrupt. It should fix all your problems. I had a similar issue for awhile. It may also be beneficial to look into reflashing MJ7/MJE tar depending on what version if factory reset doesn't fix it.
ryanbg said:
Backup all important data and do a factory reset. This will restore some important hidden system files that could be corrupt. It should fix all your problems. I had a similar issue for awhile. It may also be beneficial to look into reflashing MJ7/MJE tar depending on what version if factory reset doesn't fix it.
Click to expand...
Click to collapse
yea thanks
did it again today
same day same time
i'll reflash it
pltctytc said:
yea thanks
did it again today
same day same time
i'll reflash it
Click to expand...
Click to collapse
Do a factory reset before flashing, you can find the option in Settings > Security. It's different from reflashing a tar.
pltctytc said:
9 am
note3 did random reboot while laying on table
wallpaper disappeared
swype reverted back to samsung keyboard
nothing else appears different including prl and android 4.3 and jss15j.n900vvrubmje
but with all the settings the note has, who knows
kingo rooted btw
Click to expand...
Click to collapse
My note 3 does the random reboot thing also everyday. I have factory reset and it still does it. Im trying to unroot but dont know how. Also need the files to use to unroot with.
Sent from my SM-N900V using XDA Premium 4 mobile app
Have a completely stock note 3 here, have seen phone random reboot from time to time.
I fear Verizon NSA gremlins running around my device ;-(
Sent from my SM-N900V using xda app-developers app

[Q] Weird, weird issue - Home button/notifications panel don't work

To preface,
I'm running an AT&T LG G2 rooted (with a couple of Xposed modules). I'm running 4.2.2
Today, I rebooted my phone after updating some apps from the play store, and then all hell broke loose. Here's a list of what went wrong
1) ALL of my settings were reset. Sound settings, call settings, screen on settings, etc. EVERYTHING.
2) My home button doesn't work. It lights up - it knows I pressed it, but it doesn't send me to the launcher. I have the home button programmed through Nova Launcher to open my voice search when I'm on the home screen - that doesn't work either.
3) My notifications panel stays empty - nothing shows up. On top of that, the little "gear" icon that should take me to settings doesn't work. There's a gear setting above that for sound that DOES work.
4) When I go to "About Phone", my phone name was reset to "G2".
4) Here's the kicker - When I go to "About Phone", the "Software Update" button has disappeared. What the hell happened?
If anybody can solve this issue, I have a small bitcoin prize for you...
Edit: Noticed something new. I went into Titanium Backup and it gave me a notification that my "Device ID" was changed. It states that this commonly occurs after a factory reset or ROM change? Here's the thing - I've never factory resetted my phone or even installed a recovery for that matter.
Notice #2: Volume keys don't respond. Although changing volume manually through the settings does work.
Quick note: I changed a value in settings.db using SQLite manager. I tried changing "tether_entitlement_check_state" to 0. And then I exported the DB and saved it. Would that have caused an issue?
well all hell really did break loose here, have you tried entering download mode and flash back to stock(I'm pretty sure this isn't you want to do) but it might be the only thing to do
XxZombiePikachu said:
well all hell really did break loose here, have you tried entering download mode and flash back to stock(I'm pretty sure this isn't you want to do) but it might be the only thing to do
Click to expand...
Click to collapse
I don't have a custom recovery installed.
crazylilazn said:
I don't have a custom recovery installed.
Click to expand...
Click to collapse
when I said flash back to stock I meant the download mode way just download jellybean 10d/10o or 20c installer and follow instructions on how to setup and flash
XxZombiePikachu said:
when I said flash back to stock I meant the download mode way just download jellybean 10d/10o or 20c installer and follow instructions on how to setup and flash
Click to expand...
Click to collapse
Interesting. Thanks for the link. I wonder, other than hiding the "root" flags, how is this different from performing a factory reset? I would be opting to restore 4.2.2, not Kit Kat.
crazylilazn said:
Interesting. Thanks for the link. I wonder, other than hiding the "root" flags, how is this different from performing a factory reset? I would be opting to restore 4.2.2, not Kit Kat.
Click to expand...
Click to collapse
well tis is different to a factory reset as in it makes everything the way it used to be like if you were just powering on your phone for the first time while with a factory reset- if you have lets say deleted bloat and modified anything in the /system or other areas they are gone forever, the factory reset is more like a wipe your phone and start again(sometimes if you are rooted it remains rooted just without the su app)
XxZombiePikachu said:
well tis is different to a factory reset as in it makes everything the way it used to be like if you were just powering on your phone for the first time while with a factory reset- if you have lets say deleted bloat and modified anything in the /system or other areas they are gone forever, the factory reset is more like a wipe your phone and start again(sometimes if you are rooted it remains rooted just without the su app)
Click to expand...
Click to collapse
Alright then...hmm. Wait I have another question. Does a factory reset delete my internal memory, the pseudo sd-card? Like my photos/TB backup/etc.?
crazylilazn said:
Alright then...hmm. Wait I have another question. Does a factory reset delete my internal memory, the pseudo sd-card? Like my photos/TB backup/etc.?
Click to expand...
Click to collapse
I'm pretty sure it does but I have always had doubts about that(I usually always wipe with custom recovery so I don't remember when was the last time I used factory reset option, plus I upload a most of my backups into onedrive/goole drive/dropbox) also using the flash to stock method will wipe everything from the phone like I said its like powering it on for the first time just in case you were wondering
XxZombiePikachu said:
I'm pretty sure it does but I have always had doubts about that(I usually always wipe with custom recovery so I don't remember when was the last time I used factory reset option, plus I upload a most of my backups into onedrive/goole drive/dropbox) also using the flash to stock method will wipe everything from the phone like I said its like powering it on for the first time just in case you were wondering
Click to expand...
Click to collapse
Okay, so here's my plan. I'm currently ADB pulling my entire SD card (with the titanium backup contents) onto my laptop. I plan to factory reset (the default android one that's in the settings). If that doesn't work, I will use the other flash-to-stock method.
Once I'm done, I plan to use Titanium backup to restore everything including settings. Here's my question:
When I'm restoring everything, will it be 1-click? In the past when I had other phones, the only time I restored TB was when I flashed different ROMs, so it caused havoc with my settings. Since I'm keeping the stock-ROM software, will I be able to 1-click "Restore" and have everything be how it used to be (Except for the Xposed Modules of course) ?
Also...I really don't like how MTP hides the Titanium Backup folder...
crazylilazn said:
Okay, so here's my plan. I'm currently ADB pulling my entire SD card (with the titanium backup contents) onto my laptop. I plan to factory reset (the default android one that's in the settings). If that doesn't work, I will use the other flash-to-stock method.
Once I'm done, I plan to use Titanium backup to restore everything including settings. Here's my question:
When I'm restoring everything, will it be 1-click? In the past when I had other phones, the only time I restored TB was when I flashed different ROMs, so it caused havoc with my settings. Since I'm keeping the stock-ROM software, will I be able to 1-click "Restore" and have everything be how it used to be (Except for the Xposed Modules of course) ?
Also...I really don't like how MTP hides the Titanium Backup folder...
Click to expand...
Click to collapse
well I don't think you can one click restore with titanium backup(I don't see that as an option) you have to restore everything manually
as for mtp hiding the backups, I'm on the same boat as you
XxZombiePikachu said:
well I don't think you can one click restore with titanium backup(I don't see that as an option) you have to restore everything manually
as for mtp hiding the backups, I'm on the same boat as you
Click to expand...
Click to collapse
Referring to TB, you can set it to restore your backups with 1 click through "batch mode", but I believe you need to have the paid version.
Anyway, everything's fixed! I actually just put a recovery on it, and then deleted data and cache. That way my internal sd card didn't get wiped.
And I did a little more searching, it seems like modifying the sqlite database when you try to remove AT&T's tethering check causes the weird issue. I wonder if it's a secret backdoor program that makes your phone unusable...
crazylilazn said:
Referring to TB, you can set it to restore your backups with 1 click through "batch mode", but I believe you need to have the paid version.
Anyway, everything's fixed! I actually just put a recovery on it, and then deleted data and cache. That way my internal sd card didn't get wiped.
And I did a little more searching, it seems like modifying the sqlite database when you try to remove AT&T's tethering check causes the weird issue. I wonder if it's a secret backdoor program that makes your phone unusable...
Click to expand...
Click to collapse
yea I decided to try out the SQLite tether and for a moment there my phone went crazy(lag/not responding to touch/etc) so I plugged in my mouse through otg and returned it to the default
XxZombiePikachu said:
yea I decided to try out the SQLite tether and for a moment there my phone went crazy(lag/not responding to touch/etc) so I plugged in my mouse through otg and returned it to the default
Click to expand...
Click to collapse
Any other way to set up wireless tether? I've read that most wireless tether apps don't work. I haven't actually tried, but is that true?

[Q] Nexus 4 shuts down at night for no apparent reason

OK, This is my problem. I own a nexus 4 which is rooted with the Wugs Nexus Root Toolkit. All the proper drivers are installed according to the toolkit. I updated the phone to 5.0.1 and re-rooted the phone successfully. Now with that said the phone works all day and when I go to sleep at night it shuts itself down and takes holding down the power button for a while before it will turn back on. 2 nights in a row now. I am not super tech savvy so if any one knows why this update has brought on this issue please clue me in. While searching for answers most people think factory data reset and that is no guarantee and seems to be a bit drastic. Google has to be aware of this issue because you can google the problem and it has a lot of entries about Nexus 4 shutting itself down after 5.0.1 update.
randyboy99 said:
OK, This is my problem. I own a nexus 4 which is rooted with the Wugs Nexus Root Toolkit. All the proper drivers are installed according to the toolkit. I updated the phone to 5.0.1 and re-rooted the phone successfully. Now with that said the phone works all day and when I go to sleep at night it shuts itself down and takes holding down the power button for a while before it will turn back on. 2 nights in a row now. I am not super tech savvy so if any one knows why this update has brought on this issue please clue me in. While searching for answers most people think factory data reset and that is no guarantee and seems to be a bit drastic. Google has to be aware of this issue because you can google the problem and it has a lot of entries about Nexus 4 shutting itself down after 5.0.1 update.
Click to expand...
Click to collapse
It's not a shutdown. It's a freeze. That's why you have to simulate a battery pull (hold power button longer) to restart it.
You could flash the factory images if you'd like. It's like a factory data reset, but it also re-installs the system itself. You are rooted, so you can backup your apps and data.
abaaaabbbb63 said:
It's not a shutdown. It's a freeze. That's why you have to simulate a battery pull (hold power button longer) to restart it.
You could flash the factory images if you'd like. It's like a factory data reset, but it also re-installs the system itself. You are rooted, so you can backup your apps and data.
Click to expand...
Click to collapse
I have most everything backed up but what should I do? If Google isn't going to fix this should I factory reset or is there something else I should do.? My phone is rooted and there is a setting to "Factory Data Reset" on the Backup & Restore setting. Or should I do the reset through the WugFresh Nexus Toolkit? However I do it isn't the 5.0.1 update going to be installed if I do a Factory Data Reset? It won't go back to 4.4.4 will it?
randyboy99 said:
I have most everything backed up but what should I do? If Google isn't going to fix this should I factory reset or is there something else I should do.? My phone is rooted and there is a setting to "Factory Data Reset" on the Backup & Restore setting. Or should I do the reset through the WugFresh Nexus Toolkit? However I do it isn't the 5.0.1 update going to be installed if I do a Factory Data Reset? It won't go back to 4.4.4 will it?
Click to expand...
Click to collapse
Okay so
1. There's probably nothing to fix. Your system just developed a bug that can be fixed by reinstalling it. I don't have any problem. It's not universal.
2. By flashing the latest factory images, which are Android 5.0.1 ( https://dl.google.com/dl/android/aosp/occam-lrx22c-factory-86c04af6.tgz ) , you will basically delete all you data on the phone, which is factory resetting, while reinstalling the system at the same time. And no, you won't go back to 4.4.4.
A factory reset by itself does not reinstall the system. It simply deletes your data.
Here is a guide on how to flash the factory images:
http://forum.xda-developers.com/nexus-4/general/how-to-how-to-flash-factory-image-t2010312
And then you can use the toolkit again to root.
Same happens to my phones and flashing or restoring is not gonna help u in any way. Roll back to 4.4 and that solves the problem for me.
Download safe charge from the play store, mines stopped doing it ever since!

[Q] Can restoring to stock ROM fix problems?

Hey guys,
A while ago I had a problem where if I disconnected my phone from Wi-Fi, mobile data wouldn't connect back and I'd have to restart my phone to get it working, and if I happened to find more Wi-Fi I'd have to repeat the process. This started happening since an update. I went into recovery mode and wiped the cache partition and that fixed the problem for about 3 weeks and recently it's been happening again. I know it's not my signal strength. So I was now planning to
Backup with Kies
Flash Stock ROM
Go into recovery mode and do factory restore
Setup phone
Restore phone with Kies
Should this do the trick / fix my phone. I'm not rooted atm.
Only if it's a ROM problem
Made sure Smart Network Switch is disabled in WiFi settings?
*Detection* said:
Only if it's a ROM problem
Made sure Smart Network Switch is disabled in WiFi settings?
Click to expand...
Click to collapse
It is, yes. That's one of the first things I tried. No change. It think something went wrong after an ota update.
Sent from my SM-G900F using XDA Free mobile app
If the OTA update was from KK to LP, it is strongly recommended to factory reset your phone once it's updated, the update from one version to another leaves rubbish files behind that cause endless problems, factory resetting fixes the majority
*Detection* said:
If the OTA update was from KK to LP, it is strongly recommended to factory reset your phone once it's updated, the update from one version to another leaves rubbish files behind that cause endless problems, factory resetting fixes the majority
Click to expand...
Click to collapse
It was an update after Lollipop, but still 5.0. I've never factory reset my phone and I've had it since it came out in April 2014.
Is it okay to use Kies to backup (photos, apps, contacts) and restore my data to my phone after.
Sent from my SM-G900F using XDA Free mobile app
KIES is pathetic for backup restore, it doesn't work
It says it has done a full backup, but when you come to restore, you lose everything
That's pretty crap then. I'll just backup my photos onto my PC then, my contacts will sync with Google and I'll reinstall my apps.
Sent from my SM-G900F using XDA Free mobile app
If you turn on the Google backup feature, it should auto restore your apps once you log back into your gmail account on the phone

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