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This issue is rather infuriating as I never notice it until my batteries suddenly dropped to 5%, which does not take very long.
I'm just wondering if there's steps around the issue that don't involve uninstalling every app that uses the camera, because my main communication apps are Whatsapp/Viber.
The issue is stranger in that not all S5s seem to have it, but myself and my co-worker are both on the same network (Three Ireland) and both experience the issue.
So far my only way to resolve is to periodically check my phone and pull out the battery to reset it.
I only started getting this issue since updating to 5.0
I keep having random split screen activation, as if I were long-pressing the Recents capacitive button... I've had this occur while the phone was laying on my desk/lap/just sitting in the palm of my hand, not touching anything. Thought it was me, just not used to the curved edge, until I put my phone in a case and still have the issue. My girlfriend doesn't have the issue at all with her S7 Edge, both purchased at the AT&T store on the 11th. I also noticed that her speaker bezel at the top of the phone is flush... mine is raised just a hair... anyone else having these issues? I've factory reset, which seems to have reduced the split screen activating, but it is still happening. I've also tried turning off some of the extra gestures and smart settings, but that didn't help either.
This has happened to me rarely, but it has.. also sometimes when scrolling down a webpage, it will randomly select a whole paragraph like i just long pressed the paragraph to copy text.. possible something caused by samsung using their own proprietary digitizer for the first time
Well, glad I'm not the only one. I'm contemplating returning it as defective....
Does your top speaker stick out at all or is it flush with the screen? I'm sure that has nothing to do with it of coarse... just something I noticed when comparing my Edge to the other one we got when upgrading.
nephillim said:
Well, glad I'm not the only one. I'm contemplating returning it as defective....
Does your top speaker stick out at all or is it flush with the screen? I'm sure that has nothing to do with it of coarse... just something I noticed when comparing my Edge to the other one we got when upgrading.
Click to expand...
Click to collapse
Id say it sticks out a few milimeters, not much tho
nephillim said:
I keep having random split screen activation, as if I were long-pressing the Recents capacitive button... I've had this occur while the phone was laying on my desk/lap/just sitting in the palm of my hand, not touching anything. Thought it was me, just not used to the curved edge, until I put my phone in a case and still have the issue. My girlfriend doesn't have the issue at all with her S7 Edge, both purchased at the AT&T store on the 11th. I also noticed that her speaker bezel at the top of the phone is flush... mine is raised just a hair... anyone else having these issues? I've factory reset, which seems to have reduced the split screen activating, but it is still happening. I've also tried turning off some of the extra gestures and smart settings, but that didn't help either.
Click to expand...
Click to collapse
Just downloaded an app from the store called "multi window toggle", works perfectly. No more random split screen. Only problem so far, you have to manually enable it after a restart.
Thanks for the tip! I'll give that toggle app a try and see if it helps!
Honestly, I really wish I could control what apps allow split screen... I think that alone would save me a ton of headache.
experiencing the same thing. hasn't affected my day to day usage in a negative way yet. it's indeed annoying
I really hope this is a software glitch, the thought of paying so much for electronics and having the nagging feeling that the device you got isnt as perfect as others that have been sold just makes me feel uneasy.. i dont want to send it for warranty although from past experience, samsung is very fast and fixing and returning your phone, the longest wait is the two way 2day shipping they provide.. i just want it to be working as intended! Just like you, i feel better that im not the only one, but id feel even better if there were MORE people experiencing this (does that make me a bad person?)
Same issue here
Also happening to me. I know this is the AT&T area, but I have the GS7 from TMobile. So is not just a unique to the AT&T variant. That app that some people has recomended to deactivate the split acreen feature works, but is not a permanent solution. Hope Samsung fix it in a software update... I hope is not a hardware issue.
I went to the T-Mobile store to try to exchange it for another one. Since the issue is hard to prove (it doesn't happen every time), casually, the person that helped me at the store was the manager (who was greeting the customers that came in). After describing the problem to her, she told me that T-Mobile had received an alert in their systems about this issue and that it appears to be a hardware problem. They exchange mine for free even when I had exceeded the 14 day window.
Just got off the phone with samsung and they said, get this, there are no reported issues with this device.. they gave me a ring around, wanted to remotely access my device and couldnt offer a valid reason why they would need to do that.. eventually in the end they refered me to exchange the device at at&t but with "no known issues" and being past the 14 day return time, i have a feeling im in for a huge headache at the at&t store... what a nightmare. Very disappointed in the first samsung phone ive ever purchased.. htc never did me wrong like this...
Sent from my SAMSUNG-SM-G930A using XDA-Developers mobile app
What to do?
Will there be an update to fix this?
I don't know if i should go and exchange my s7 edge. I can't live with this random multi window for over a year.
But if they will fix it in an update, i dont want to send it to repair, in Denmark it will take over 2 weeks before you get a new one.
I Hope they will fix it in an update
Glad this isn't just me, the split screen popup is really starting to bother me. I also have issues when on a WiFi network, tether my car to the phone, then drive away, my WiFi breaks and I have to restart the phone to get data working. I called Rogers, my carrier in Canada, and they are not aware of it being a hardware/Samsung issue. The tech has heard of the split screen issues but said there is no recall on the device yet and it might be fixed with software. Unless anyone can confirm that replacing their device with a new one fixes this, I just might wait a bit.
split screen activating seems to occur most frequently when I first unlock the device. Other times it just activates randomly.
New update?
I just updated my galaxy s7 edge and it seems like most of the problems are gone. The touch sensitivity has been decreased it seems, the split screen has not activated yet.
It also seems like they turned a bit down for the animations.
I live in denmark, so i have the nordic updates.
Will report back here
New update
Hey guys!
Denmark just got a new update for the s7 and s7 edge called: XXU1APD1.
Hat it for 2 days now, and i have no random split screen activations. Other bugs are gone to!
Just had it happen to my AT&T S7. Phone was on my desk and on the home screen when the split screen activated without me pressing anything. Hopefully it gets fixed with the new XXU1APD1 update.
Had the latest software update two days ago for my S7 Edge, XXU1APD1, in the UK.
No more split screen random activations (I used to get it at least once a day often more).
So far so good.
Now if only AT&T would update us.... I'm glad that it appears to be a software glitch... i just about chucked my phone across the parking lot earlier because of that splitscreen crap... was getting ready to call Samsung this afternoon... I can not live with this on a brand new phone...
AT&T.... update your ****!!!!!!!
Ok. AT&T has actually released an update! Guess I jumped the gun fussing, I'm downloading it currently and will report back tomorrow (4/21) if I no longer have splitscreen issues. I really hope this fixes it!
I went ahead and gave this device a try despite the numerous issues popping up. It's a beautiful phone with a great build but once I set it up and started messing with it, I noticed it restarts every couple of minutes, even when sitting on a table.
I do not have the bootloader unlocked, have yet to pick up a nano sim, and it seems to happen only when on WiFi, at least so far.
Anybody else having this particular issue?
Do a hard reset and if not resolved just return and get replacement unit.
Your device is defective(faulty)
Unexpected restart is most of all hardware issue especially since it's brand new device with few hours used.
I remember having that kind of issue few years ego with HTC One X and just returned the device back to the store.
Sent from my iPad Air 2
(only found one thread with this issue, from nov 2015, with zero replies: http://forum.xda-developers.com/nexus-6p/help/wifi-issue-nexus-6p-t3244411)
So, let's go.
Nexus 6P Android N Oct 5th, Build NBD90X here.
Bought on 4/10/2016, one week ago, in Germany, after Pixel announcement (too expensive).
Manufacturing date: 11/17/2015 (bit old, maybe refurbished?)
Behaviour: At first, connects normally to WiFi. Connection stable for a bit, so it is not a reoccuring "it reconnects every 60 seconds and can't hold the connection" thing, it is very different.
In following situations it drops Wifi:
- When screen goes off for more than 1-2 minutes
- when I cast something (YouTube, Twitch) to my Chromecast and the Nexus screen turns off after 60 seconds, the Cast continues, but when I wake up the phone, Youtube or the other apps say connection lost, so I can no longer control the stream. I tap "retry" but it does not work and I have to restart phone, reconnect to Chromecast and stop the cast that way. Super annoying.
- And, not often but happens: even when i scroll through Twitter, it randomly disconnects and reconnects after about 10-20 seconds.
Things I have tried:
- different APs and Networks (home, at work, at a friend's house)
- changed Wifi channel, 2.4, 5ghz, .. basically just tested every setting here at home. since problem occurs also at work and other networks, can't be the cause.
- wiped system cache, nothing
- reset network settings on phone, several times, nothing
- WPS, nothing
- under "Location", advanced, disabled the WiFi and Bluetooth scanning stuff
- switched from "always" to "only when plugged in" at "stay connected to wifi" setting. changed behavior to: not reconnecting to WiFi when woken up. Instead, it finds all networks BUT the one it remembers and should connect to. I have to turn wifi on and off, even that does not help sometimes. then I have to reboot.
- maybe some measures I even forgot about now, but basically everything ever, anywhere, recommended...
- eventually I factory reset the device on sunday, started with "set up as new device" from scratch, wasted another few hours to eventually have the same result.
I used all my data plan because "Android System" downloaded so much in the background in the first night (when it should have been in Wifi of course), have to turn cellular data off now to not pay for extra megabytes (germany..).
so I don't get any updates or push mails anymore because mobile data off and it drops Wifi all the time. this is unbearable.
Same router with my previous Desire HD, LG G3 and Nexus 5X: all with no problems.
My big question is: is this a software issue that will be resolved or do I have a defect device? I need to know fast because I have 14 days return time at my reseller and 7 are gone, 4 of them I tried to fix the problem. The old manufacturing date made me questioning the device in general. So is this software-related and will be fixed or should I RMA my device?
I also posted this on the android forums: https://code.google.com/p/android/issues/detail?id=206311 (look at the very helpful answer by the developer xD ... )
Having the exact same issue since updating to NBD90X last Wednesday. So glad I finally found someone else is having g this issue. Has to be software, right?
I made a new issue report on code.google.com (issue 224971). Please report back if you find a solution, my data plan is wrecked already.
EDIT: Wi-Fi and Bluetooth just powered off while I was browsing XDA in chrome. So it happens randomly, not just when phone is at idle. This is really bad!
the same issue after update NBD90X
Same.
Sent from my Nexus 6P using Tapatalk
I didn't face this issues. Maybe your device is defective. Return it and buy a new one.
gibrilm said:
the same issue after update NBD90X
Click to expand...
Click to collapse
Please add your experience to the code.google.com page listed above (issue 224971) so they can see it's not just one or two people.
So, any news on this issue? If it's only three people in the world, i will return my phone on monday and ask for a replacement. Still in 14days-return-policy timeframe.
Although this looks like a software issue, waaay too few people are reporting that issue to justify keeping the device.
Annoying as f'ck but better safe than sorry. Hopefully the replacement will be of a newer manufacturing date without any issues.
Firstly, this is weird lol, I bought my 6P in August of this year and my manufacturing date is exactly the same as yours.
Though I bought mine from an authorized retailer, I doubt it'd be refurbished, anyway, I did a clean flash of NBD90X and everything is working well for me. No issues whatsoever aside from the slightly crappy battery on Nougat.
---------- Post added at 06:50 PM ---------- Previous post was at 06:49 PM ----------
DocBrownie said:
So, any news on this issue? If it's only three people in the world, i will return my phone on monday and ask for a replacement. Still in 14days-return-policy timeframe.
Although this looks like a software issue, waaay too few people are reporting that issue to justify keeping the device.
Annoying as f'ck but better safe than sorry. Hopefully the replacement will be of a newer manufacturing date without any issues.
Click to expand...
Click to collapse
Did you clean flash the NBD90X factory image or take an OTA?
Hi,
I got it from a pretty big vendor here in Germany, pretty solid, 6000+ reviews with a 1,5 (1 best, 6 worst) rank at our best price comparison site. Ordered a LG G3 back in 2014 there and a Lenovo Thinkpad for my gf, everything perfect.
No, I got it, it had Marshmallow, then I had to install two security updates before it reached the "preparing for 7.0" update (20mb or sth.), then I got N and then, one day later, D90X appeared.
But I did a factory reset after having the issues.
You think I should try a clean flashing of the NBD90X? I thought I tried everything, but actually doing that didn't come up in my mind.
/edit: Did your packaging come with the papersleeve around the white plastic, where the S/N and the big P logo is printed on etc.? Cause my packaging was missing that. Only the plastic with transparent tape to hold it together. That is actually the only reason why I thought about "refurbished" because everything else looked completely new, no fingerprints, MM 6.0, etc. But it made me wary from the very beginning.
I just did it and wiped again, installed from scratch. Factory Image NBD90X... as clean as it gets.
After going through all the steps and wasting another chunck of time, it took 5 minutes until the first disconnect. While screen was on, while downloading stuff from the Play Store.
I am so annoyed by this phone, can't even tell. Two weeks of troubleshooting, nothing worked.
My connectivity just dropped dramatically. Had been on NBD90X since about 10/11. Our other does not exhibit this problem, both are almost set up the same. I then set mine up exactly like hers and still connected in kilobytes. Project Fi said they would send a refurb and I'm not excited over that. I've got 24 hrs to decide now. If it takes an hour or to to download an update that the other phone can do in a minute I guess mine is a lemon. Doc I just posted several places about this and my troubles started about the same time as yours. Also just installed the factory image and there's no improvement here.
Thanks for your report. Got myself a replacement device 10 days ago, no trouble since then. The old one went back and I got my money back.
Def something wrong with the WiFi chip or whatever.
Loving the phone now, 7.1.1 runs smooth af.
DocBrownie said:
Thanks for your report. Got myself a replacement device 10 days ago, no trouble since then. The old one went back and I got my money back.
Def something wrong with the WiFi chip or whatever.
Loving the phone now, 7.1.1 runs smooth af.
Click to expand...
Click to collapse
Cool. Glad yours works now. I went ahead and ordered the replacement, I'll scrutinize that refurbished unit when I get it. Being the weekend it won't ship `till Monday. Didn't realize how much I depended on this darn phone until mine quit working right!
Well if it helps just one, I post this.
Our power went out for `bout an hour. Later I was still frustrated with the 6P and started messing with it, damn it was fast again. Went to sites immediately, went to the playstore and tried to get an app that I had given up on getting earlier and ~10Mb was downloaded and installed in 4 or 5 seconds!!
I hadn't even tried using the phone when I was out the last couple of days. That plus the fact that my Asus OnHub was down, it probably lost it's cache. Kept the settings but damn I'm gonna unplug it for a min or two the first of each month now!
Cancelled the replacement..... nothin-to-see-here-move-along........
I got my Galaxy S10+ 3 weeks ago. I've owned different LG phones and now moved to Samsung.
The frustration I've had with the phone is that every time I restart or shut off and start I lose all my Bluetooth entries.
I also see Google maps getting stuck in bring up a route. It keeps spinning to find a route.
What usually resolves the Maps issue is a restart.
Anyone seeing issues like these? I love the phone but things like these shouldn't be happening.
Thanks
No issues like that on my phone, I have 4 devices paired to my phone and they remain saved even after reboots. No issues with Google Maps either. I use it daily.
Sent from my SM-G975U1 using Tapatalk
gspin525 said:
I got my Galaxy S10+ 3 weeks ago. I've owned different LG phones and now moved to Samsung.
The frustration I've had with the phone is that every time I restart or shut off and start I lose all my Bluetooth entries.
I also see Google maps getting stuck in bring up a route. It keeps spinning to find a route.
What usually resolves the Maps issue is a restart.
Anyone seeing issues like these? I love the phone but things like these shouldn't be happening.
Thanks
Click to expand...
Click to collapse
Reset all your settings ( general, network, and accessibility).
If that doesn't work do a factory reset.
If that doesn't work exchange your phone for a replacement.
Sent from my SM-G975F using Tapatalk
Yeah everything works good on mines beside the camera led. Battery life has been ok honestly think I got more out of my s9 plus. Overall the hype is there but disappointed at the same time.
Sent from my SM-G975U using Tapatalk
eyeatoma said:
Reset all your settings ( general, network, and accessibility).
If that doesn't work do a factory reset.
If that doesn't work exchange your phone for a replacement.
Sent from my SM-G975F using Tapatalk
Click to expand...
Click to collapse
So I did a network, general and accessibility reset but no luck.
On Sunday I did a factory reset but I still have the two issues. One with maps and the other with Bluetooth.
The last thing I did last night was clear cache thru the boot loader. Per recommendation on Samsung forums, from a moderator.
Today I must have restarted the phone a half a dozen times. It never dropped the connected BT devices.
Maps is still an issue though.
I was in the car in the morning and tried to navigate to an address. It never loaded and eventually failed with the message saying "Can't connect to Maps. Try again in a few minutes."
While home if I turn WiFi off and try to navigate to an address maps just keep spinning and saying "Loading traffic data...". The moment I turn WiFi back on the navigation with traffic status comes up right away.
Could there be some setting that's messing things up when connected only to the carrier? I'm with AT&T.
I say setting because my wife has a S8+ and doesn't experience any of the issues I am with my S10+ !
Thanks guys! I love the phone but these are not acceptable issues on a $1000 smartphone.
Issue fixed
So I really had two issues.
One was with the Bluetooth forgetting devices when restarting or doing a power cycle.
The other was with Maps. It wouldn't bring up navigation directions when on the carrier network.
Sometimes a restart would make it work but would fail again.
Stopped by AT&T today and swapped the SIM card.
Both problems fixed!