Device restarting every couple of minutes..... - ZTE Axon 7 Questions & Answers

I went ahead and gave this device a try despite the numerous issues popping up. It's a beautiful phone with a great build but once I set it up and started messing with it, I noticed it restarts every couple of minutes, even when sitting on a table.
I do not have the bootloader unlocked, have yet to pick up a nano sim, and it seems to happen only when on WiFi, at least so far.
Anybody else having this particular issue?

Do a hard reset and if not resolved just return and get replacement unit.
Your device is defective(faulty)
Unexpected restart is most of all hardware issue especially since it's brand new device with few hours used.
I remember having that kind of issue few years ego with HTC One X and just returned the device back to the store.
Sent from my iPad Air 2

Related

Endless Reboot Cycle

I've had the DInc since day -1 and haven't had a real problem until recently. Whenever the phone gets a little warm from 10+ minutes of straight use, the phone will reboot itself and goes into a reboot cycle. What seems to happen is the phone will overheat from use and then heat up some more from booting up. Once it gets to the home screen, it'll reboot again in an endless cycle. The cycle cannot be stopped unless the battery is pulled or the down key is held prior to it rebooting and shutting it down in the bootloader. The reboots are pretty predictable just by feeling the temperature of the phone. Using the phone while charging is a definite no-no for me. The only way I can get the phone to function again is to either let it sit for 10 minutes or put it in front of the AC for 5.
My phone was rooted and all roms seem to have the same effect. I've tried all hydra's kernels and all of them causes the problem, even the stock kernel. The only temporary fix was to use setcpu and enable the temp profile to lower the cpu to 500MHz at 36 degrees. This gave me extended use and was bearable but I really shouldn't have to do this. I've got so annoyed and reverted back to full stock/unrooted by downgrading with the official rom but the phone is STILL rebooting from overheating.
This is an obvious problem and I've already called Verizon for an RMA. I just hope it's not a widespread defect. It seems random reboots are pretty common with the DInc based on what I've read and other people's experience at work. There's about 5 of us who has the Inc at my job and all of our phones rebooted about a few minute from one another.
Has anyone had this issue? If so, did your replacement take care of it? I've read stories of people having to go thru four exchanges to finally land on a good device. How hot does your phones get from use and has it ever rebooted from the heat? It's a real bummer to be unable to play games on my phone for extended periods of time. The Droid X is looking mighty tempting right now
Same issue here
I've had the Incredible since day 1 (I actually upgraded from the original Droid, which I loved, but I wanted the faster CPU and more memory) and within the first 2 weeks, I got the random reboot issue, but it wasn't consistent and I believe that an OTA update fixed the problem (which was a general reception issue for the Triad area of NC).
However, the last couple of weeks, the phone seems possessed and reboots randomly and will keep rebooting until I pull the battery. It doesn't matter if I'm using the GPS, surfing the web, sending a text message, etc. or if I'm using the Verizon 3G network or my home Wi-Fi.
I tried testing various scenarios, soft/hard resets, removing my micro-SD card, charging the battery overnight, etc., but when the phone gets into one of its random reboot loops/cycles, there is no remedy but to pull the battery for about 5-10 minutes.
I have taken the phone 3 times to a retail Verizon store (that has a technician onsite) and they can't fix the phone (just keep doing factory "hard" resets).
I called HTC and they just told me how to hold the phone "with your fingertips and by the edges of the phone), and if I still had issues, I could ship the phone to them and they could attempt to repair it (but, then I'm without a phone for several days/weeks, which is not acceptable).
I have also called Verizon support and they finally agreed to issue me a replacement "refurb" phone (which I think is totally BS), but if I have the same issue with this replacement phone, I'm thinking of seeking legal counsel to get out of my contract and/or start a class action lawsuit against Verizon and/or HTC.
I've been a Verizon wireless customer for over 12 years with no issues with their "network", so I know it's an issue with this phone.
If the root cause is heat buildup, then to me, this would be considered a factory defect and all Incredible phones should be recalled (or the customer given the option to swapout to another phone, like the Droid X).
Besides the reboot problem, the phone has poor battery life (even more so than other smartphones), poor call quality, and poor reception.
Me Too
I have the random reboot issue as well, although I am 99.999999% it is due to heat. That said, heat could be caused by it trying desperately to secure a decent signal.
I really do not want to try to convince Verizon I have this problem, and have just been living with it.
Ive havent had that problem, but my inc overheats to 50°c sometimes. My advise, go to big red and have it replaced.
Sent from my Incredible using XDA App

Anybody else getting random reboots?

So this started happening only 2 days after getting my G2. Basically my phone reboots randomly whenever I unlock the lock screen. It doesn't happen every time, but it happens often enough that it really bugs me and I'm considering factory reset, but I dont want to lose my info and have the reboots still continue
alexdagreat said:
So this started happening only 2 days after getting my G2. Basically my phone reboots randomly whenever I unlock the lock screen. It doesn't happen every time, but it happens often enough that it really bugs me and I'm considering factory reset, but I dont want to lose my info and have the reboots still continue
Click to expand...
Click to collapse
Not a single one in 10 days. Are you rooted?
I am too
alexdagreat said:
So this started happening only 2 days after getting my G2. Basically my phone reboots randomly whenever I unlock the lock screen. It doesn't happen every time, but it happens often enough that it really bugs me and I'm considering factory reset, but I dont want to lose my info and have the reboots still continue
Click to expand...
Click to collapse
**Yes I am also getting random reboots when unlocking the screen. At first I thought it had to do with the lock screen type I used or the lock screen pattern but it is still happening now that I'm using a pin to unlock my phone. I am completely stock and got the phone the day it came out.
The reboot happened a couple times within a few minutes and seems very random upon unlocking the screen. If others are experiencing this I highly suggest posting here.
I came from the LG G2X and that phone had a similar issue involving random reboots but was definitely fixed by LG eventually. My Asus Transformer Prime had a random reboot issue as well and eventually fixed.
reaton33 said:
**Yes I am also getting random reboots when unlocking the screen. At first I thought it had to do with the lock screen type I used or the lock screen pattern but it is still happening now that I'm using a pin to unlock my phone. I am completely stock and got the phone the day it came out.
The reboot happened a couple times within a few minutes and seems very random upon unlocking the screen. If others are experiencing this I highly suggest posting here.
I came from the LG G2X and that phone had a similar issue involving random reboots but was definitely fixed by LG eventually. My Asus Transformer Prime had a random reboot issue as well and eventually fixed.
Click to expand...
Click to collapse
Got my G2 5 days ago and have had at least 3 random reboots or shut off reboots the the last three days.
Today 4 times reboot when unlocking with Code unlock.
Actually considering returning the product.
did you try uninstalling some of the stuff you installed? One by one?
Did you try factory reset?
Stock everything?
bachera said:
did you try uninstalling some of the stuff you installed? One by one?
Did you try factory reset?
Stock everything?
Click to expand...
Click to collapse
I don't really have anything crazy intensive on my phone but it's worth a shot.
As of today I have had several reboots when unlocking the screen. This occurs whether I have the lock screen active or not.
I am considering returning the phone too if this keeps happening. I'm absolutely sick and tired of defects/bugs (whatever you want to call them) like these plaguing my devices.
all it takes is bad install of apps, wacked permissions and what have you.
Eliminate all software possibilities before you blame your phone m8 .
nope completely stock
this just started happening to me today, no idea why... I haven't installed any new apps lately. is it a problem with my phone? you think swapping it out will fix the problem?
alexdagreat said:
nope completely stock
Click to expand...
Click to collapse
lol factory reset and wait few hours, dont restore backups and stuff, that eliminates about everything!
whats left, bad rom, but at that point warrantee
I have stock lg g2 doing same thing. A hard reset didn't work and I have only basic apps that came on phone. However I have been able to turn off lock screen and so far no reboots (yet). T-Mobile has given me a runaround about getting it replaced. Still inside my buyers remorse,I have finally gotten a supervisor to give me a new phone. Tmobile supervisor confirmed lg g2 having a lot of issues. So that said I'm saying goodbye to lg g2, going with something else. Tmobile finally took care of me after being on hold for 5hrs and talking to countless people! Lg g2 has issues but T-Mobile has major issues and that's being really polite!!!
Sent from my LG-D801 using xda app-developers app
i exchanged it
i went in to tmobile last night to exchange my phone. it took two hours because of a some $1.12 price difference but they eventually got it to work with some trickery. i'm a very patient person anyway.
literally while i was typing this response i was going to say i didn't have the random reboot but JUST F'ING NOW it happened again. I'm immediately doing a factory reset and UNFORTUNATELY and using the phone without instalilng a damn thing. hopefully i can get some idea of what the problem is before my 14 day return window is up or else this phone is going back as much as i hate to say it.
I had a similar problem with my phone while trying to unlock it. Once it started rebooting, it would go into an almost endless cycle of reboots. Sometimes as much as 20 reboots in a row.
I had tmobile exchange the phone for me. No issues since with the replacement. I do definitely think there is a bad batch of G2s out there.
mikea3000 said:
I had a similar problem with my phone while trying to unlock it. Once it started rebooting, it would go into an almost endless cycle of reboots. Sometimes as much as 20 reboots in a row.
I had tmobile exchange the phone for me. No issues since with the replacement. I do definitely think there is a bad batch of G2s out there.
Click to expand...
Click to collapse
Let me start off by saying I'm a jeweler and am used to looking for stress cracks developing inside of stones, well I found this issue with 2 LG G2s.
I am on my third G2, not because of rebooting but because the sapphire glass that covers the camera starts developing micro cracks running across the lense, has happened twice now, I had it in one of those windowed cases, they suck don't bother, no protection. Anyways, had this issue with the transformer tf201, microcracks develop along edge, then bang, giant crack from corner to corner, no mis use needed, was just bad design. These microcracks are all internal, no breaking the surface.
The way you find them is get light to reflect off of the glass covering the camera, now slowly roll the phone side to side and back and forth, now look for lines reflecting light back at you. If you see those exchange the phone, they will eventually grow, like a windshield crack, and feacture ruining the camera optics.
Hope no one else has this issue, oh and this third LG G2 came with the Isis sim in the box, unlike my first 2, I'm in chicago.
VZW
Clean Rom 1.0. No problems or reboots. I have had the phone for about 2 weeks.
Picked up the phone day 1, no issues at all. Fantastic device!
The recent update to gmail was the culprit for me. I started getting the reboots immediately after the update. I uninstalled updates in app settings this morning and haven't gotten a reboot in 12 hours. Maybe it's an issue with the gmail lockscreeen widget after the update? I'm on the verizon g2.
same rebooting issue here for my TMO version. thought it was my lockscreen widget from nils, but then it consisted after i took it off, and still consisted after i factory reset it. so I exchanged the device and got a new one.. same day I got it, it started rebooting again. thinking about just returning but its such a good phone, sad if it has to come down to it.
Simple as this. Random 'reboots are bad. If it's uprooted, exchange it. If it's rooted, use a diff Rom or figure out what you did. One random reboot is enough for me to go ape **** lol. My gnexus did it once and I was back at the store that day.
Sent from my VS980 4G using xda app-developers app
update
quick update. since exchanging the G2 for another G2 I have not had any random reboots. I did take into account the advice from a previous post on this topic that his gmail update may been the catalyst for the reboots. I waited to update gmail until a few minutes ago so we'll see how it goes.

Wanna talk about random reboots.. That was weird.

So I am at work and my 6P had to have just rebooted itself over 25 times in a row. It would go to the lock screen and then repeat. I finally got it to stay off for a few minutes then turned it on and its working again....
9/10x its a rogue app. without a logcat, its difficult to determine the root cause. usually advice comes as, start over, don't install apps, pick and choose a few, etc.
Nexus 6P random reboots
My 6P has acted that badly but it has restarted/shut off a couple times since last Thursday when it arrived. Is this a software issue? Like is it a glitch in Marsh mellow (due to marsh mellow being new it could be possible of some bugs, but this is a major big if it is one) or an app causing it to act poorly? Thinking of doing a factory reset...
*Background info - I took it to Verizon when I got it and put in the nano sim but since the lady there skipped over the set up portion I factory reset it and set it up again just to make sure nothing was missed (unneeded I know lol) but I wouldn't think that would cause a problem.
Seems maybe tmo? Every time it would reboot the signal showed LTE with am exclamation point. Now I'm getting the same text 5 times.

WiFi Issue - NBD90X, Sleep/Doze cuts WiFi, Bug or RMA?

(only found one thread with this issue, from nov 2015, with zero replies: http://forum.xda-developers.com/nexus-6p/help/wifi-issue-nexus-6p-t3244411)
So, let's go.
Nexus 6P Android N Oct 5th, Build NBD90X here.
Bought on 4/10/2016, one week ago, in Germany, after Pixel announcement (too expensive).
Manufacturing date: 11/17/2015 (bit old, maybe refurbished?)
Behaviour: At first, connects normally to WiFi. Connection stable for a bit, so it is not a reoccuring "it reconnects every 60 seconds and can't hold the connection" thing, it is very different.
In following situations it drops Wifi:
- When screen goes off for more than 1-2 minutes
- when I cast something (YouTube, Twitch) to my Chromecast and the Nexus screen turns off after 60 seconds, the Cast continues, but when I wake up the phone, Youtube or the other apps say connection lost, so I can no longer control the stream. I tap "retry" but it does not work and I have to restart phone, reconnect to Chromecast and stop the cast that way. Super annoying.
- And, not often but happens: even when i scroll through Twitter, it randomly disconnects and reconnects after about 10-20 seconds.
Things I have tried:
- different APs and Networks (home, at work, at a friend's house)
- changed Wifi channel, 2.4, 5ghz, .. basically just tested every setting here at home. since problem occurs also at work and other networks, can't be the cause.
- wiped system cache, nothing
- reset network settings on phone, several times, nothing
- WPS, nothing
- under "Location", advanced, disabled the WiFi and Bluetooth scanning stuff
- switched from "always" to "only when plugged in" at "stay connected to wifi" setting. changed behavior to: not reconnecting to WiFi when woken up. Instead, it finds all networks BUT the one it remembers and should connect to. I have to turn wifi on and off, even that does not help sometimes. then I have to reboot.
- maybe some measures I even forgot about now, but basically everything ever, anywhere, recommended...
- eventually I factory reset the device on sunday, started with "set up as new device" from scratch, wasted another few hours to eventually have the same result.
I used all my data plan because "Android System" downloaded so much in the background in the first night (when it should have been in Wifi of course), have to turn cellular data off now to not pay for extra megabytes (germany..).
so I don't get any updates or push mails anymore because mobile data off and it drops Wifi all the time. this is unbearable.
Same router with my previous Desire HD, LG G3 and Nexus 5X: all with no problems.
My big question is: is this a software issue that will be resolved or do I have a defect device? I need to know fast because I have 14 days return time at my reseller and 7 are gone, 4 of them I tried to fix the problem. The old manufacturing date made me questioning the device in general. So is this software-related and will be fixed or should I RMA my device?
I also posted this on the android forums: https://code.google.com/p/android/issues/detail?id=206311 (look at the very helpful answer by the developer xD ... )
Having the exact same issue since updating to NBD90X last Wednesday. So glad I finally found someone else is having g this issue. Has to be software, right?
I made a new issue report on code.google.com (issue 224971). Please report back if you find a solution, my data plan is wrecked already.
EDIT: Wi-Fi and Bluetooth just powered off while I was browsing XDA in chrome. So it happens randomly, not just when phone is at idle. This is really bad!
the same issue after update NBD90X
Same.
Sent from my Nexus 6P using Tapatalk
I didn't face this issues. Maybe your device is defective. Return it and buy a new one.
gibrilm said:
the same issue after update NBD90X
Click to expand...
Click to collapse
Please add your experience to the code.google.com page listed above (issue 224971) so they can see it's not just one or two people.
So, any news on this issue? If it's only three people in the world, i will return my phone on monday and ask for a replacement. Still in 14days-return-policy timeframe.
Although this looks like a software issue, waaay too few people are reporting that issue to justify keeping the device.
Annoying as f'ck but better safe than sorry. Hopefully the replacement will be of a newer manufacturing date without any issues.
Firstly, this is weird lol, I bought my 6P in August of this year and my manufacturing date is exactly the same as yours.
Though I bought mine from an authorized retailer, I doubt it'd be refurbished, anyway, I did a clean flash of NBD90X and everything is working well for me. No issues whatsoever aside from the slightly crappy battery on Nougat.
---------- Post added at 06:50 PM ---------- Previous post was at 06:49 PM ----------
DocBrownie said:
So, any news on this issue? If it's only three people in the world, i will return my phone on monday and ask for a replacement. Still in 14days-return-policy timeframe.
Although this looks like a software issue, waaay too few people are reporting that issue to justify keeping the device.
Annoying as f'ck but better safe than sorry. Hopefully the replacement will be of a newer manufacturing date without any issues.
Click to expand...
Click to collapse
Did you clean flash the NBD90X factory image or take an OTA?
Hi,
I got it from a pretty big vendor here in Germany, pretty solid, 6000+ reviews with a 1,5 (1 best, 6 worst) rank at our best price comparison site. Ordered a LG G3 back in 2014 there and a Lenovo Thinkpad for my gf, everything perfect.
No, I got it, it had Marshmallow, then I had to install two security updates before it reached the "preparing for 7.0" update (20mb or sth.), then I got N and then, one day later, D90X appeared.
But I did a factory reset after having the issues.
You think I should try a clean flashing of the NBD90X? I thought I tried everything, but actually doing that didn't come up in my mind.
/edit: Did your packaging come with the papersleeve around the white plastic, where the S/N and the big P logo is printed on etc.? Cause my packaging was missing that. Only the plastic with transparent tape to hold it together. That is actually the only reason why I thought about "refurbished" because everything else looked completely new, no fingerprints, MM 6.0, etc. But it made me wary from the very beginning.
I just did it and wiped again, installed from scratch. Factory Image NBD90X... as clean as it gets.
After going through all the steps and wasting another chunck of time, it took 5 minutes until the first disconnect. While screen was on, while downloading stuff from the Play Store.
I am so annoyed by this phone, can't even tell. Two weeks of troubleshooting, nothing worked.
My connectivity just dropped dramatically. Had been on NBD90X since about 10/11. Our other does not exhibit this problem, both are almost set up the same. I then set mine up exactly like hers and still connected in kilobytes. Project Fi said they would send a refurb and I'm not excited over that. I've got 24 hrs to decide now. If it takes an hour or to to download an update that the other phone can do in a minute I guess mine is a lemon. Doc I just posted several places about this and my troubles started about the same time as yours. Also just installed the factory image and there's no improvement here.
Thanks for your report. Got myself a replacement device 10 days ago, no trouble since then. The old one went back and I got my money back.
Def something wrong with the WiFi chip or whatever.
Loving the phone now, 7.1.1 runs smooth af.
DocBrownie said:
Thanks for your report. Got myself a replacement device 10 days ago, no trouble since then. The old one went back and I got my money back.
Def something wrong with the WiFi chip or whatever.
Loving the phone now, 7.1.1 runs smooth af.
Click to expand...
Click to collapse
Cool. Glad yours works now. I went ahead and ordered the replacement, I'll scrutinize that refurbished unit when I get it. Being the weekend it won't ship `till Monday. Didn't realize how much I depended on this darn phone until mine quit working right!
Well if it helps just one, I post this.
Our power went out for `bout an hour. Later I was still frustrated with the 6P and started messing with it, damn it was fast again. Went to sites immediately, went to the playstore and tried to get an app that I had given up on getting earlier and ~10Mb was downloaded and installed in 4 or 5 seconds!!
I hadn't even tried using the phone when I was out the last couple of days. That plus the fact that my Asus OnHub was down, it probably lost it's cache. Kept the settings but damn I'm gonna unplug it for a min or two the first of each month now!
Cancelled the replacement..... nothin-to-see-here-move-along........

S5 Rebooting issues with 2 of the same phone? (HELP)

In November I had bought 2 Samsung Galaxy S5's from Walmart through Straight Talk. One for me and my Wife. They worked perfectly until about the middle of March, and my Wife's phone had kept restarting non stop whether she was on it or not. Sometimes more than once in a 30 second span. Then one day it didn't do it for about 2 days.. then MY PHONE starts doing it. Non stop all throughout the night and just die from battery drainage. I eventually contact Straight Talk to do a swap for a different one since I still had warranty. It takes them about 10 days total for me to get my replacement. The entire time my phone was sent out my Wife's never restarted or acted up once. I get my replacement yesterday and mine phone is running great and hers tonight just RESTARTED ON IT'S OWN. I'm very confused because it seems are phone's are making one another restart? I have heard problems of the S5's restarting for no real reason at all, but why would hers be doing it only when I had gotten mine back up and running? I'm seriously out of answers and tired of this restarting issue happening. We have tried factory reset, freeing up space, deleting all apps, safe mode, clearing cache often, and the problem still persists. If anyone could help, I would be truly thankful!

Categories

Resources