I've had the DInc since day -1 and haven't had a real problem until recently. Whenever the phone gets a little warm from 10+ minutes of straight use, the phone will reboot itself and goes into a reboot cycle. What seems to happen is the phone will overheat from use and then heat up some more from booting up. Once it gets to the home screen, it'll reboot again in an endless cycle. The cycle cannot be stopped unless the battery is pulled or the down key is held prior to it rebooting and shutting it down in the bootloader. The reboots are pretty predictable just by feeling the temperature of the phone. Using the phone while charging is a definite no-no for me. The only way I can get the phone to function again is to either let it sit for 10 minutes or put it in front of the AC for 5.
My phone was rooted and all roms seem to have the same effect. I've tried all hydra's kernels and all of them causes the problem, even the stock kernel. The only temporary fix was to use setcpu and enable the temp profile to lower the cpu to 500MHz at 36 degrees. This gave me extended use and was bearable but I really shouldn't have to do this. I've got so annoyed and reverted back to full stock/unrooted by downgrading with the official rom but the phone is STILL rebooting from overheating.
This is an obvious problem and I've already called Verizon for an RMA. I just hope it's not a widespread defect. It seems random reboots are pretty common with the DInc based on what I've read and other people's experience at work. There's about 5 of us who has the Inc at my job and all of our phones rebooted about a few minute from one another.
Has anyone had this issue? If so, did your replacement take care of it? I've read stories of people having to go thru four exchanges to finally land on a good device. How hot does your phones get from use and has it ever rebooted from the heat? It's a real bummer to be unable to play games on my phone for extended periods of time. The Droid X is looking mighty tempting right now
Same issue here
I've had the Incredible since day 1 (I actually upgraded from the original Droid, which I loved, but I wanted the faster CPU and more memory) and within the first 2 weeks, I got the random reboot issue, but it wasn't consistent and I believe that an OTA update fixed the problem (which was a general reception issue for the Triad area of NC).
However, the last couple of weeks, the phone seems possessed and reboots randomly and will keep rebooting until I pull the battery. It doesn't matter if I'm using the GPS, surfing the web, sending a text message, etc. or if I'm using the Verizon 3G network or my home Wi-Fi.
I tried testing various scenarios, soft/hard resets, removing my micro-SD card, charging the battery overnight, etc., but when the phone gets into one of its random reboot loops/cycles, there is no remedy but to pull the battery for about 5-10 minutes.
I have taken the phone 3 times to a retail Verizon store (that has a technician onsite) and they can't fix the phone (just keep doing factory "hard" resets).
I called HTC and they just told me how to hold the phone "with your fingertips and by the edges of the phone), and if I still had issues, I could ship the phone to them and they could attempt to repair it (but, then I'm without a phone for several days/weeks, which is not acceptable).
I have also called Verizon support and they finally agreed to issue me a replacement "refurb" phone (which I think is totally BS), but if I have the same issue with this replacement phone, I'm thinking of seeking legal counsel to get out of my contract and/or start a class action lawsuit against Verizon and/or HTC.
I've been a Verizon wireless customer for over 12 years with no issues with their "network", so I know it's an issue with this phone.
If the root cause is heat buildup, then to me, this would be considered a factory defect and all Incredible phones should be recalled (or the customer given the option to swapout to another phone, like the Droid X).
Besides the reboot problem, the phone has poor battery life (even more so than other smartphones), poor call quality, and poor reception.
Me Too
I have the random reboot issue as well, although I am 99.999999% it is due to heat. That said, heat could be caused by it trying desperately to secure a decent signal.
I really do not want to try to convince Verizon I have this problem, and have just been living with it.
Ive havent had that problem, but my inc overheats to 50°c sometimes. My advise, go to big red and have it replaced.
Sent from my Incredible using XDA App
Related
A number of people have experienced a long-standing Android bug on their Nexus One, that when you spend an extended period of time in an area with no signal, the phone never reconnects until a reboot. Even attempting to shut down cleanly or to go into and out of airplane mode results in Android crashing after a minute or so and rebooting that way.
It's hard to draw conclusions from my experience because the occurrence rate was so random (sometimes a couple of times in a single day, sometimes ten days between occurrences), but I installed Froyo Saturday evening and haven't experienced the "no service" bug since then. That's getting close to the MTBF for me over the last few months. The official ticket is still listed in "new" status (after almost a year!), but it's possible that some change in Froyo fixed it without the developer being aware of that particular ticket.
Has anyone who was experiencing the "no service" bug in 2.1 had it happen again since upgrading to Froyo? Now that I can do hands-free bluetooth dialing, that's the biggest remaining blemish on my Nexus One experience, so I'd be thrilled if the bug were, in fact, gone.
Just a little FYI, that is actually a common "bug" independent of Android. I sell cell phones for a living, and many phones, from BB's to WM, Nokia to Samsung, and everything in between has this "bug". Not all do, but I would say 90% of phones have this bug where if you leave coverage for an extended period, it doesn't re-connect when you move back in, and need to reboot. It is because phones are set up to stop searching for a network after X ammount of time without coverage, to prevent the battery drain of constantly searching. When you do go back into coverage, there are two ways to re-register... either reboot, or most phones have an option to manual search and register with a network. I know with my Nexus One this has only happened to me once, at my Dad's (his house is a deadzone for everyone), and all I did was do the manual search and was back up and running, didn't have to reboot.
The Nexus One version of this bug is unusually annoying, though: a manual search for networks turns up nothing (normally I have good signal strength whenever I step outside my house from both T-Mobile and AT&T, but neither shows up after the bug hits), and having the phone crash and spontaneously reboot if you enable airplane mode when the phone is in this state is pretty severe.
wmm said:
The Nexus One version of this bug is unusually annoying, though: a manual search for networks turns up nothing (normally I have good signal strength whenever I step outside my house from both T-Mobile and AT&T, but neither shows up after the bug hits), and having the phone crash and spontaneously reboot if you enable airplane mode when the phone is in this state is pretty severe.
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That is pretty severe, in that it reboots... but the "bug" of not getting signal back has nothing to do with strength or the N1 is all I am saying. I have at least 2 people a day come into my store with this issue, on all different handsets. Some can get it back just by manually searching (this is different from switching between airplane and back), others have to reboot.
I spent a few 1/2hr chunks today with my FRF50 Froyo'd N1 in a spot in the office that was guaranteed to cause this bug to show up. And every single time it's reacquired the network when I left. Take that with a grain of salt since the bug has been intermittent for me.
Now if only the headset and AVRCP music controls hadn't broken this would be phone heaven.
Yeah, I think it's improved for me with 2.2 as well. One thing that's handy though is an Airplane Mode widget, as cycling the antenna with that usually worked for me before Froyo.
this "bug" drove me crazy! It would tend to happen to me at least once a day. I am scared to say this, but it hasn't happened one single time since updating to "unofficial froyo"
Well, good news all around! I'm not quite ready to declare the bug dead, because I've been disappointed a number of times after tweaking something and having the bug lurk quietly for a number of days, only to pop up again after I had decided it was gone, but it's certainly looking encouraging. Thanks for all the responses. Keep us updated.
I've had the same bug issues, and usually at home when it happens. This radio seems determined to reacquire no matter what.
As for the AVRCP comment, my N1 a la FroYo is working great with my BT3030 stereo Bluetooth receiver. I use the controls all the time.
im sry for posting another topic, went through all other topics and none helped me, my x10 has been rebooting randomly alot, never did when i first got it
it restarts when im using edge while browsing the internet, restarts sometimes during games, restarts when calling someone and ALOT when i use it when its plugged
i tried so far flashing it from SEUS, removing apps, playing around with settings
its a problem so big for me im concidering changing phones, and returning the x10 to a shop or sending it for warranty arnt options for me
I think it's the phone running out of Ram because your having too much stuff open
Sent from my X10a using XDA App
corruptfate said:
I think it's the phone running out of Ram because your having too much stuff open
Sent from my X10a using XDA App
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no, usually happens after it just booted while doing a random action
Probably time to back up your apps and wipe things out. Also, defrag your SD card because a few times mine became amazingly fragmented.
You could back track and try figuring out what app or what change had caused this but for the same amount of effort you can start fresh. I routinely wipe things out. I do it partially because if you only do a few reformats every now and again it becomes a daunting, intimidating task where you fear losing important info, etc.. just my two cents.
Mine is doing it too, while I have almost no extra applications installed and I don't use timescape and very rarely mediascape.
Just laying on my desk when suddenly the display lights up and the phone says simcard locked (asking for my pincode).
Happens approx. once every 1-2 days, and sometimes a short time after I reboot.
I never noticed it in the almost 6 months I have this phone, until I plugged in a new simcard with the pincode request active
Sent from my X10i using XDA App
Reseating the SIM and SD card can definitely help too. But I've personally used the same SIM cards for years without challenges on the network or with my phones. Sometimes you get a dud or some dust in there.
I like using Hot Reboot to reboot my phone from time to time as well. I don't do it too often because I like to see how long my battery lasts, but it helps out a ton. Much better than killing tasks. I only do that before putting my phone to sleep for a long time, just in case some stray apps don't close or trick WiFi into staying on, etc.
My phone seems to be rebooting much more when I plug in to charge (while on the phone or having the earphones plugged in) . . . Its really annoying. Last night just trying to talk to my girlfriend it rebooted about.. 7 times? Less than 30 minutes. That is very frustrating. . I'll go home later and try to defrag the card and maybe the sim and such. I'll see what happens.. if it keeps up I might just have to go back to the storm1 until 2.1 comes out. Hopefully that'll fix this rebooting problem..
Sighx said:
My phone seems to be rebooting much more when I plug in to charge (while on the phone or having the earphones plugged in) . . . Its really annoying. Last night just trying to talk to my girlfriend it rebooted about.. 7 times? Less than 30 minutes. That is very frustrating. . I'll go home later and try to defrag the card and maybe the sim and such. I'll see what happens.. if it keeps up I might just have to go back to the storm1 until 2.1 comes out. Hopefully that'll fix this rebooting problem..
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same here, its a perfect phone i and i dnt mind anything in it but the reboot problem, cuz i already have a couple of deals lined up to sell it and if the prob isnt fixed any time soon im gonna take the plunge and sell it
it is a hardware failure. If you smell the back (behind the cover) u smell something burning. it will hapen more often and than you have to take it to a repair center where they can fix it under warrenty. They are repairing mine right now.....
I have same issue in HK & got replace mainboard but still got error restart.
Finally they change a new X10i to me beside they need me keep my old back cover!
My friend has got the same issue and the phone was sent back with the same problem again. In return we sent it back again to sony and we received a new phone
I wonder if the restarting could be related to wifi,
I didn't enable the wifi for about 2 weeks now and it didn't reboot once.
Just leaving 3g network on for the moment.
get your x10 replaced with its motherboard. i had to threaten legal action just to get the restart loop fixed.
its a very common problem with a faulty batch or with the phone itself. you can check all the complaints here
talk dot sonyericsson dot com/message/24287
mmk92 said:
im sry for posting another topic, went through all other topics and none helped me, my x10 has been rebooting randomly alot, never did when i first got it
it restarts when im using edge while browsing the internet, restarts sometimes during games, restarts when calling someone and ALOT when i use it when its plugged
i tried so far flashing it from SEUS, removing apps, playing around with settings
its a problem so big for me im concidering changing phones, and returning the x10 to a shop or sending it for warranty arnt options for me
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Click to collapse
m8 i had exactly the same problem first the restart was just randomly and then the START became random i mean when i boot my phone it restarted itself over and over again so i turn it off and leave it to rest then when i switch it on again i was able to use it about 30 min and then the restarting session comes back again and i wasnt even able to log in to Android OS . The device just reached Sonny Ericsson logo and restart .SO i gave it back to the shop i bought it from and after few days they gave me new one coz it was some hardware issue they couldnt fix that was the only way to repair it for me.
P.s. 1st i bought black xperia but they gave me white cant be more happy coz i wanted white when i first went to the shop but they ware all sold ..
I think it happens when the phone gets too hot. check the back of your phone and feel it it is overly warm, I know my phone has rebooted sometimes when I have been doing cpu intensive tasks and multitasking or using the gps for a while. This happened with my g1 as well.
Are you using a Task Killer? If so, do NOT kill the Backup and Restore application on the phone and see if that resolves your problem.
I know it sounds strange, but I was having a similar issue where my phone would randonly restarted. It only started to happen after I did a firmware upgrade that installed the Backup and Restore feature (I'm on Rogers). Once I stopped killing the app, my problems stopped.
For mine it was GPS. Disabling GPS stops rebooting the phone.
bad chipset... return to se.
Before I tried all the other MODs, especially Froyo ROMs, everything works fine.
After trying and flashing and downloading and ... my GPS will now work for nearly 30 mins or equal to kilometers driven and then reboots or GPS signal lost
It needs to cool down or the timeframe will be shorter just after the reboot. To turn GPS on/off will not work.
I tried everything in any possible combination:with and without backcover; car charger; Navigon, MAPs; reflashed back to 2.1 Stock; formatting SDCard; changed SDCard - problem remains
I wouldn't say that it's the cover will be hot..yes warm, but that's all.
My problem is, that there is a little crack on the touchscreen on the upper left side, so I guess SE will not replace my generic full-paid handset.
I still have this problem lately, and it is right out of warranty, so i am stuck with this phone.
I check with robbers (rogers) if i can get another phone cheaper... heck they are selling me old smart phones more expensive then the market.
I think i am through with Sony ericsson, phone is nice but their choice of manufacturers are horrible.
Seriously, Sony deserve to be hacked and deserve to lose billions.
this is reeeealy starting to piss me off...
a little background: my first evo was random rebooting. i had to wait so long that it couldnt even turn on successfully without rebooting for a refurb. i get the refurb, and after a week realize the panel is screwed. i dont do much about it, and just deal. of course, with the refurbs, you need to keep the same battery, which is bad for me because mine had spend an entire day out of the phone in my pocket on a very hot (90 f) day.
so i install sbc and stuff, uninstall it when all the warnings and scares start coming. and all of the sudden, my phone starts rebooting again. it usually happnes when i am playing games, but sometimes when the phone is charging, it will reboot if i open an app. not good. again, i cant just rush to the sprint store cuz its not like i can drive myself, so...
anybody have any tips for a temporary (or maybe even permanent) fix for random reboots? my first step will be a battery replace...
thanks
dk
Are all the radios up to date?
yep. thanks for the reply. radios up, pri, prl, profile, hboot, caulkins newest, etc etc etc.
i'm pretty sure its a hardware problem. now any way to fix or at least make it less bad?
I have exact same issue. I am on my 4th replacement. After 2 other refurb's,( one was out of the box dead), I finally got a new one from the store. I got rid of what I found to be a faulty seidio charger. But, it just happened again...so...gettting rid of any third party chargers....
Travis
OK, Firstly let me apologise for the length of this post.
Since mid July 2014 I have been having problems with my phone, at first it kept overheating to a point where it just wasn't comfortable in my pocket and only a reboot would calm/cool things down. This was annoying but I could deal with it. I read somewhere that this could be a battery issue so I bought a new battery. This solved it for like a day but then the problem came back.
In September the overheating stopped but has now been replaced with random switch off and signal loss.
So I decided to factory reset/flash stock firmware (or at least as stock as I can get it as I can't find 4.4.2 that hasn't been molested by 3UK) thinking that as this would take the phone to permanent safe mode effectively, but the random power offs continue. The signal loss has been corrected by only connecting to WCDMA only instead of giving the phone a choice, it still cuts out now and again but it isn't nearly as bad as before. The random power problem can be anytime, I can be just on chrome and *poof* gone, in the middle of a YT video and *poof* gone, this can also happen if the phone is on charge.
What strikes me as odd is this, sometimes I leave my videos that I have stored on SD playing all night and not once have I woken up to a black screen, and this is while on charge. The two batteries aren't part of the "bad batch" of batteries as they both have serial numbers that begin with LC.
Any Ideas short of going back to Samsung? As I can't remember where I put my proof of purchase.
Any help would be appreciated. Thanks you guys.
madinsheffield said:
OK, Firstly let me apologise for the length of this post.
Since mid July 2014 I have been having problems with my phone, at first it kept overheating to a point where it just wasn't comfortable in my pocket and only a reboot would calm/cool things down. This was annoying but I could deal with it. I read somewhere that this could be a battery issue so I bought a new battery. This solved it for like a day but then the problem came back.
In September the overheating stopped but has now been replaced with random switch off and signal loss.
So I decided to factory reset/flash stock firmware (or at least as stock as I can get it as I can't find 4.4.2 that hasn't been molested by 3UK) thinking that as this would take the phone to permanent safe mode effectively, but the random power offs continue. The signal loss has been corrected by only connecting to WCDMA only instead of giving the phone a choice, it still cuts out now and again but it isn't nearly as bad as before. The random power problem can be anytime, I can be just on chrome and *poof* gone, in the middle of a YT video and *poof* gone, this can also happen if the phone is on charge.
What strikes me as odd is this, sometimes I leave my videos that I have stored on SD playing all night and not once have I woken up to a black screen, and this is while on charge. The two batteries aren't part of the "bad batch" of batteries as they both have serial numbers that begin with LC.
Any Ideas short of going back to Samsung? As I can't remember where I put my proof of purchase.
Any help would be appreciated. Thanks you guys.
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Click to collapse
Hi mate,
First thing you have to do is find out who is the culprit , who is keeping your phone awake and running all the time , use an app like:
http://forum.xda-developers.com/showthread.php?t=1179809
Let it run for a few hours and check the logs...then we can start to figure out what is going on
I've always had a problem with very random reboots and my warranty expires at the end of July, so I called them to start the RMA process. I don't (believe) I have a battery issue as I have great battery life, and my phone doesn't turn off randomly. Has nothing to do with heat because I could be driving with my phone on GPS for 8 hours, and no issues.
It's so random; sometimes it wouldn't happen for a week, sometimes it would happen twice a day, that's how random it was. I did a clean factory image flash from google's developer site, and it did not help. At this point I know it's hardware related. It doesn't bother me a whole lot, however if I go to sell my phone, I don't want the next person to be like WTF a month later.
Out of curiosity, do they even have a way to test? I hope I don't get it back un-fixed...