[Q] Defective camera or debris? - Galaxy Note 4 Q&A, Help & Troubleshooting

Had the Note 4 a bit over a week now and I just noticed something with my camera.
The rear-facing camera always has a small black spec 'stuck' on like there's some debris stuck to the camera. It's not removable by any means... at least without opening up the lens. I can't tell if it's a defective camera or some manufacturing debris from the factory. I don't see how it could've gotten in there from me since the camera is sealed. To state the obvious, yes I've looked at the outer camera cover and done all I can to see if it's removable but it's not. This is probably inside the cover either on or between the lens and the cover.
The spec is only visible at 0% magnification up until 1.4x magnification. Anything above that, the debris is gone from the view. Here's some pictures and a video I took on a white piece of scratch paper. Used the S-Pen to point out the dark spec in red color. This does not move. Always in the same spot relative to the upper lefthand quadrant of the phone display.
So is this a defect or debris? Wondering if I should just take it back to Best Buy for a replacement.
Image 1
Image 2
Image 3
Video

My guess is, that if it was a debris, it would be out of focus, since it would be too close to the sensor. Usually debris looks like a flare and it looks round. Your's looks very crisp. I noticed in your video, that when the camera is focusing, that thing stays perfectly visible. So I think it's a problem with the sensor itself. Like a portion of the sensor cant capture those pixels.
I would take it back and have them change the phone asap.

Shadowjump said:
My guess is, that if it was a debris, it would be out of focus, since it would be too close to the sensor. Usually debris looks like a flare and it looks round. Your's looks very crisp. I noticed in your video, that when the camera is focusing, that thing stays perfectly visible. So I think it's a problem with the sensor itself. Like a portion of the sensor cant capture those pixels.
I would take it back and have them change the phone asap.
Click to expand...
Click to collapse
I think your guess is correct. I stopped by Best Buy on the way home and the Samsung rep said pretty much the same thing you mentioned. They'll replace it, I just gotta go back with the original box and everything to get it replaced.
Thanks!

bowsersoulstar said:
I think your guess is correct. I stopped by Best Buy on the way home and the Samsung rep said pretty much the same thing you mentioned. They'll replace it, I just gotta go back with the original box and everything to get it replaced.
Thanks!
Click to expand...
Click to collapse
If you can, open the box in front of the Samsung rep, to check for any scratches on the aluminum bezel. Mine arrived with two pretty big, but I was to bothered to go get a replacement. Also make sure the home button click sound is normal and not loud. I ve heard some people complain about that!

Related

T-Mobile G1 Weird Camera Issue...

Any picture I ever take has this annoying black dot in the exact center of the camera. I took off the case to see if it was something on the lens and from what I can tell there isn't. I've tried clean wipes and everything and at this point I'm just frustrated, so hopefully someone can tell me that this is some weird setting that I'm not finding.
Here is an example of a picture that has the dot show up. If it matters, it shows up when recording video as well.
i25.tinypic.c om/2en5jzb.jpg
(New Account so I had to split up the .c om. Just put it togeter as a link for an example image.)
GameKribJEREMY said:
I took off the case to see if it was something on the lens
Click to expand...
Click to collapse
...maybe a dumb question, but is it on the case?
haha, nope not on the case either. IF it's not a technical or software issue it's inside the lens itself, which is pretty much impossible from what I can see. I don't see anywhere that anything could get to it.
Wow, that has got to suck, and just be plain annoying.
I'm not much on hardware, but can cameras die just like LCD screens? How an LCD screen will get a dead pixel, can cameras do the same?

Pink bleeding from Camera LED Flash (NOT PINK SPOT)

Firstly, I'm not describing the same problem as the other camera threads. This is not:
Pink spot
Auto-focus issue
Video FPS issue
Here's my problem:
When taking photos using the main camera on my Galaxy S2, the resulting photo is fine if not using the LED flash. However, if the LED flash is used, there is pink "bleeding" or "banding" emanating from edge of the photo closest to the flash. This is almost like there is some leak of light between the housing of the LED flash and the camera module. This also occurs when taking video.
Apologies if I've missed the thread describing this issue, I've not found one that describes my issue as the main point. The closest I've come is this post, which was in a thread about the pink-spot issue: http://forum.xda-developers.com/showpost.php?p=18743136&postcount=132
I've tried re-flashing my camera firmware OMEF01 using factorytest.apk as someone else in a thread mentioned this worked for them on the assumption that the firmware had become corrupt somehow.
This didn't work, neither did trying the camera firmware update apk that was once found on Samsung Apps.
Example photos attached.
I'm having the same problem and can't find a way to fix this problem! It seems like a hardware problem so I'm taking my phone to samsung service center as soon as I reset binary counter!
Sent from my GT-I9100
This is kind of a stupid suggestion but whatever:
try not holding your fingers near the flash, it will make a reflection and look like that.
If your hand isn't even near the camera or flash and that happens then it's a hardware problem. :/
Bonestack said:
This is kind of a stupid suggestion but whatever:
try not holding your fingers near the flash, it will make a reflection and look like that.
If your hand isn't even near the camera or flash and that happens then it's a hardware problem. :/
Click to expand...
Click to collapse
Fingers are nowhere near flash or camera
Sent from my GT-I9100 using Tapatalk
Hello,
Had my SGS2 for a month now (secondhand) and noticed the pink bleeding too. It only appeared on pictures indeed when using the flash. Since no solution could be found, i took of the back cover (removing the 7 screws and so on, see youtube for that).
My guess was, the lens was catching some flash light from the inner parts of the phone. So i tested the camera without the back cover and this time i could take pictures without pink bleeding.
I examined the layout of the inner parts and did some testing with extra materials to prevent the lens catching light from the flash with the back cover on. Eventually i found that a little piece of black foam adhesive with the length of the camera housing approx 10 mm by approx. 4 mm did it for me. I placed it on the side of the flash led between the lens housing and the led. The 4 mm width of the foam perpendicular on the system board, if that makes sense.
Now when placing the back cover again the protruding foam is squashed a little, making a nice seal between the led and camera housing.
If this solution will last i don't know, but for now i'm one happy flasher.
Here is the video showing the process of opening the back
kokesh said:
Here is the video showing the process of opening the back
Click to expand...
Click to collapse
Thanks kokesh, for bumping this thread, it helped me fix this issue on my phone
Sent from my GT-I9100 using xda premium
I've got a problem thats related to this one, but not the same.
I noticed that many (8/10 so far tested) Galaxy S2's have a peculiar slightly pinkish spot in center 40%. It's not very pronounced unless you photograph a white/gray wall or other object of equal color. It's tints objects or features slightly pinker in the center than it does outward, where colors are more spot-on.
It seems to be related to the age of the phones, since all newer models I've been able to test do not display it, yet older ones do. Either through wear & tear, or because older phones use older parts that exhibit this (slight) error. Since I'm a photographer I might be more picky than others with the image quality, and for the majority of people this is a non-issue.

Camera question - Can someone test this for me on their A7?

I use my camera to take pictures of documents, it's faster than scanning them in - I'm finding something that bothers me.
If I focus on the center of the document, the top is a little fuzzy. If I focus at the top, it gets fuzzier as it gets to the bottom. I don't notice it on regular pictures I take, just when I take an up close picture of a document. You can even see this on screen as you are looking at the document.
Can someone take a picture of a document, focus in the center and see if it's all phones, or just mine?
I've attached a picture, you can see it's "fuzzy" at the top of the document, but still legible.
[EDIT]
I noticed if I folded the top of the document towards me, it comes in focus.....So it's almost like the lens is warped possibly? If this is an inherent trait of the A7, I keep it.. If it's just mine, I'll send it back for a replacement, because this is something I do quite often.
tele_jas said:
I use my camera to take pictures of documents, it's faster than scanning them in - I'm finding something that bothers me.
If I focus on the center of the document, the top is a little fuzzy. If I focus at the top, it gets fuzzier as it gets to the bottom. I don't notice it on regular pictures I take, just when I take an up close picture of a document. You can even see this on screen as you are looking at the document.
Can someone take a picture of a document, focus in the center and see if it's all phones, or just mine?
I've attached a picture, you can see it's "fuzzy" at the top of the document, but still legible.
[EDIT]
I noticed if I folded the top of the document towards me, it comes in focus.....So it's almost like the lens is warped possibly? If this is an inherent trait of the A7, I keep it.. If it's just mine, I'll send it back for a replacement, because this is something I do quite often.
Click to expand...
Click to collapse
Mine does the same thing.
CandyFoxJ said:
Mine does the same thing.
Click to expand...
Click to collapse
Really? Hmmm
I just spent 30 minutes on "live chat" support....I sent the original picture and they seen my issue. They walked me through the normal "stuff" and then had me restart in Safe Mode. After restarting in safe mode and taking more pics and sending them all to the tech, they said it looks like my lens is slightly tilted.
So, I had the option of:
1) Having them fix it with a 10 day turn-around, which means I'd be without a phone for 10 days
2) For an additional $79 they'd send me an exchange first, "Advanced Exchange", so I wouldn't be without a phone
3) Going through with my Amazon exchange and hope I get the replacement before my 30 day window is up to return the faulty phone.
I told them I'd go with Amazon, but if yours is like that, I'm wondering if I should just keep mine now?
Thanks for testing that out for me!
Really? Hmmm
I just spent 30 minutes on "live chat" support....I sent the original picture and they seen my issue. They walked me through the normal "stuff" and then had me restart in Safe Mode. After restarting in safe mode and taking more pics and sending them all to the tech, they said it looks like my lens is slightly tilted.
So, I had the option of:
1) Having them fix it with a 10 day turn-around, which means I'd be without a phone for 10 days
2) For an additional $79 they'd send me an exchange first, "Advanced Exchange", so I wouldn't be without a phone
3) Going through with my Amazon exchange and hope I get the replacement before my 30 day window is up to return the faulty phone.
I told them I'd go with Amazon, but if yours is like that, I'm wondering if I should just keep mine now?
Thanks for testing that out for me! [/QUOTE]
Yep, looks identical to my issue. Regular pics look great, just the close up's are an issue.
I'm gonna think on it and leave my exchange in place until I decide.
Thanks again!
tele_jas said:
Yep, looks identical to my issue. Regular pics look great, just the close up's are an issue.
I'm gonna think on it and leave my exchange in place until I decide.
Thanks again!
Click to expand...
Click to collapse
Haven't tested yet but my theory is that the part/section the camera is focusing is clear and the rest of the image is having a DoF effect, i have to test this out but is just an idea.
I don't own the phone yet so i can't test it :/
But trying something similar with my Find 7 i got this :
So we have the same effect, just much less pronounced...
I'm no expert in the optic behind a smartphone camera but isn't it just due to the fact that the top of the page is at a far greater distance than the middle ? The difference between the two distance is too great for the camera to get a good focus of both. This would explain why it's only showing on macro pictures...
EDIT : Well, seems i got the same idea as @DrakenFX but he was faster ^^'
DrakenFX said:
Haven't tested yet but my theory is that the part/section the camera is focusing is clear and the rest of the image is having a DoF effect, i have to test this out but is just an idea.
Click to expand...
Click to collapse
^^^ That plus soft edges which most of these lenses will suffer from unless the are premium glass elements. Is there a way to shoot in the 4:3 mode instead 16:9. I think the wide sensor is exposing edge blurring even more
peramikic said:
^^^ That plus soft edges which most of these lenses will suffer from unless the are premium glass elements. Is there a way to shoot in the 4:3 mode instead 16:9. I think the wide sensor is exposing edge blurring even more
Click to expand...
Click to collapse
Yeah, here is a screenshot from the Camera settings
Mine does this as well...I took side by side pictures all day with my op3 and thr op3 was substantially better. Making it 4:3 helped some.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
DrakenFX said:
Yeah, here is a screenshot from the Camera settings
Click to expand...
Click to collapse
the 4:3 will force you to move away from the page in order to capture it fully, which should in turn decreases the DOF and soft edge effects. Not sure the 16:9 sensor was a smart choice, samsung went back to 4:3 after S6 because the blurring on the edges was too much.
---------- Post added at 11:35 PM ---------- Previous post was at 11:31 PM ----------
Could you also do a low ligth shot at full res and 12MP, i am interested how the pixel binning will affect performance. If you can post exif data that would be great. Makes me wonder at what res does the Night Mode run...

Rear camera dust black dot problem

Today making some videos i realize that my rear camera is displaying a black dot. Under the glass is clear, i could't not see on top of lens itself. When video stabilizer is working i can see the dot shaking.
Anyone found something similar?
https://vimeo.com/190042049 Watch in full screen, just keep looking on the top left. Very disappointing.
thiagodm said:
Today making some videos i realize that my rear camera is displaying a black dot. Under the glass is clear, i could't not see on top of lens itself. When video stabilizer is working i can see the dot shaking.
Anyone found something similar?
https://vimeo.com/190042049 made that video, just keep looking on the top left. Very disappointing.
Click to expand...
Click to collapse
I see nothing. I had something worse on front facing camera on my note 4 and tried to fix myself and broke the screen. Felt pretty stupid.
Sent from my Blackberry Bold
Brava27 said:
I see nothing. I had something worse on front facing camera on my note 4 and tried to fix myself and broke the screen. Felt pretty stupid.
Sent from my Blackberry Bold
Click to expand...
Click to collapse
You have to see in full screen to spot it. I tried to fix my old HTC one and i will never try to fix any camera again lol.
thiagodm said:
You have to see in full screen to spot it. I tried to fix my old HTC one and i will never try to fix any camera again lol.
Click to expand...
Click to collapse
Samsung might fix for free. You just gotta take it in.
Sent from my Blackberry Bold
Update:
Samsung is sending a new phone, and a whole full year of warranty. Not bad samsung, not bad.

[HELP]:Black Spot in rear camera post Android Pie Update

I did an official OTA update of my Samsung S8 SM-G950FD.Post update, the very next day without any phone drop, my phones rear camera developed a black spot or kind of sketch.
It is not a dead pixel on screen just visible when the camera is on and in the pic clicked.:crying:
[email protected] said:
I did an official OTA update of my Samsung S8 SM-G950FD.Post update, the very next day without any phone drop, my phones rear camera developed a black spot or kind of sketch.
It is not a dead pixel on screen just visible when the camera is on and in the pic clicked.:crying:
Click to expand...
Click to collapse
Maybe there is dust inside the camera
Is it cleaneable if I take it to the service center. Attached image of the problem.
https://ibb.co/1Qp33Vy
Is it a UFO????
Yes and yes it's cleanable
Try and shake it maybe it will go to the sides
Had you keep it under direct sunlight?
I had similar smudge due to exposing the phone at direct sunlight.
chaki- said:
Had you keep it under direct sunlight?
I had similar smudge due to exposing the phone at direct sunlight.
Click to expand...
Click to collapse
I take a bunch of pictures while welding and using th3 plasma cutter at work. Been doing it for years. And never had any issues with spots or discoloration on my cameras. If you dont know. Without proper shielding welding and plasma cutters can cause burns to your eyes. Like sunburns. Ive been sun burnt by welding i dont think a mere few seconds or so facing the sun will cause this
TheMadScientist said:
I take a bunch of pictures while welding and using th3 plasma cutter at work. Been doing it for years. And never had any issues with spots or discoloration on my cameras. If you dont know. Without proper shielding welding and plasma cutters can cause burns to your eyes. Like sunburns. Ive been sun burnt by welding i dont think a mere few seconds or so facing the sun will cause this
Click to expand...
Click to collapse
That were my two cents.
The other suggestions maybe right then. Try to clean it....
Thanks guys, it's gone now..not sure how..probably by just a tap on the back of the phone or a mild shake.
Wow that is weird. I figured a dead at on the camera. In the past Samsung cameras have a tendency to get a purple tint when going bad. Never saw this one before

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