I have an S5 (SM-G900F) with the last firmware G900FXXU1BNL9 Android 5.0, and I have problems with outlook email client, it only works when connected by 3G, when I'm conneted by wifi it doesn't work.
Our email server is an Exchange 2003, but we have other phones where it works well, (iphone 5/6, Alpha's, S4, etc..) and only with the S5 with android 5.0 we have this problem.
This situation happens in two S5 that we have in our company.
I have installed NINE to try in my S5 and it works fine, so I imagine that the problem is not on server but on the new Outlook client of android 5.0.
Does anyone have any suggestion how to resolve this ?
Thanks
Additional information, I have made a "Factory Defaults" of one of the S5 and try again configure the exchange account.
When connected by wifi it gives the error
"Activation failed. Unable to connect to network. Try again with network provider's default APN"
Turn off wifi and get connected by 3G/4G and it works fine...
Resolved with last update XXUB1OC7.
Thanks,
Related
I've been having a problem for the past week in that I could not connect to my Exchange Server or passthru to the Internet with and ActiveSync connection.
At least for the moment, on the Connections menu, clicking on "USB to PC" and disabling "advanced networking functionality" seems to have resolved the problem.
Anybody else run into this?
And what is this advanced networking, anyway?
I've also noticed that Sprite Backup would fail with it enabled, so it seems I've solved two problems at the same time...
i had that issue as well the work around i did was connect to my wifi connect my device to my pc sync then disconnect my wifi
still a pain
I've always just connected straight to the server over GPRS/UMTS. I haven't even installed Active Sync on my new PC.
hi Folks,
i have the same issue with Active Sync. I am using Active Sync for syncronizing emails, contacts etc ... I have discovered if you installed the device (hardreset) then you may able to sync with the exchange for the first time. After that you are not longer able to sync it.
I used different ROM's (Dopod, Qtek,O2) all have the same problem. I am not able to sync over Active Sync (4.2 latest and prior versions) with my exchange server. I need to sync over 3G Network and thats a bit expensive over the time with O2.
I think this device is more than incomplete since i am using a Wizard too and i have no problems with the same pc on my Wizard device.
I hope there will be a ROM update really soon that covers many issues discussed in that board here...
At least i am really disappointed about the device which HTC sold over the market.
Hi
On mine this works! - nevertheless i am using the IP adress - could be a hint for you guys
BR
Daniel
do you mean the IP address from the Exchange Server? Or do you pair your device with static IP addresses? :?:
Well ...
I got mine to work after i discovered that the proxy server i placed under gprs connection denied the connection to the exchange server. switching all to MyISP resolved the issue.
If you use a firewall try to look which address the RAPI Manager tries to connect to. Maybe that helps for you to solve your error.
Hi
I use the IP adress for the exchange Server name. The connection Between laptop and device is negotiated automatically
Hi Guys,
I have been searching the forum and the net for most of the day trying to resolve this one.
I have a T Mobile Vario IV and have reflashed it with Proven ROM 2.4 and the up-to-date radio. I use a hosted exchange server (sherweb) for my email, contacts and calendar.
When using wi-fi, the internet and activesync works perfectly and I synchronised my contacts and email folders using this after the reflash.
When using the T-Mobile data connection, the internet works fine but activesync is not able to talk to the exchange server and times out with a message suggesting checking connection settings. I have checked, checked and checked again all the gprs and data settings and they are all as advertised. I have even resorted to asking T-Mobile for a configuration message for data settings which didnt work either.
It seems that Activesync is not able to do its job via the T-Mobile data connection.
Does anybody have any ideas at all?
Thanks in advance
Chris
PS - The activesync worked fine over the T-Mobile data connection before the reflash.
UPDATE!
Sorted it out in the end, make sure that you UNCHECK the "This network uses a proxy server to connect to the internet" option under START-SETTINGS-CONNECTIONS-CONNECTIONS-TMOBILE-INTERNET-PROXY SETTINGS
I have a Samsung Omnia i900 on o2 uk.
I download weather data etc from internet when the phone is connected to my pc (win xp) using active sync as I haven't managed to get the wireless to work yet.
I have a yahoo and gmail account. I tried downloading my email to outlook (which is already installed on the phone) whilst connected to the internet via active sync but it doesn't recognise it and only wants to connect thru 3g etc.
As i don't have a data plan is there any way I download my email when phone is connected via active sync?
Many thanks
settings->connections->connections->advanced->select network->choose my home network or work network or whatever it's called in the dropdownbox
then it will always use activesync or wifi for network
Worked a charm
Thanks
Very Strange Problem with ActiveSync over GPRS.
I upgraded Imate JasJam WM6.0 to HTC HD2 Telstra WM6.5.
Device uses activesync over Telstra NextG to My Work Network with Exchange Server 2003. Setup the new HTC with the same work network authentication credentials, used the same Activesync credentials for Exchange Mail Server. I now have the default Telstra Internet connection plus MyWork Network connection. The new WM6.5 connections area is a little different but not too difficult. I started it up and worked first time. Fantastic.
I purchased another HTC HD2 and did the same for a work colleague. Once again worked first shot. Fantastic. Couldn't be happier with the trial.
Purchased 10 more for the rest of the team to upgrade their Jasjams. Setup the next one and no worries with the connection but it would not start active sync. Then setup the next one, with exactly the same problem - activesync spins for about 30secs then pops the 'Cannot Connect' error. Then I setup the next HTC and it worked perfectly. The Jasjam upgrade program is now stopped pending resolution!
So we have 3 that will sync to exchange mail and 2 that won't. I still have a drawer full of brand new HD2's so I try other devices, same problem. I move the SIM back into the JasJam, no problems so its not the SIM or the user credentials. So I try using my own credentials into a HD2 that won't sync and get the same problem, HOWEVER, without touching my own working HD2 whule testing the faulty one, my own device will now not sync either.!
The Work Connection dials telstra.corp and my credentials establish the connection OK which does work and can run other remote apps. The cannot connect error has a blank where you would expect to see the number dialed so it means that activesync no longer knows how to connect. If I change the internet connection from Telstra Internet to MyWork Connection then activesync works OK. Then change it back to Telstra Internet and Activesync still works OK, so that seemed to solve the problem, but now the device cannot connect to the Internet. This is all very strange.
Have tried internet/dedicated setting but this seems to ignore me anyway.
Have tried diabling '...Faster Data Sync..'
Device syncs via a USB/PC connection without a trouble.
Anyone got any ideas. Thanks
Workaround found but its still strange behaviour.
On the HD2 the Telstra connections can't be edited so I created a new one and supplied the access point, IP address and proxy from the old JasJam. The HD2 now has my work connection and my own version of the Telstra connection. This seemed to do the trick. I now have Internet from Telstra and activesync via GPRS to my work Exchange Server.
However what caused Activesync to not know how to connect in the first place?
I would appreciate any ideas you might have. Thanks
I have been having exactly the same issue as posted above and have been tearing my hair out for the last couple of days trying to fix it.
I am syncing using ActiveSync on my HD2 ( WM6.5 ) to Google calendar using google sync and was getting the same unable to connect error or ActiveSync just sitting there saying Waiting for Network.
Syncing worked fine if I connectd to my Wireless network but OTA just wouldn't work.
After much googling I came upon this thread so tried setting up a new connection to Telstra Internet but this didn't fix it.
But then I happened upon the solution, so thought I'd spend the time posting it here in case it can help somebody else with the issue.
Open Tools/ActiveSync on the HD2, then Menu/Options.
Highlight "Microsoft Exchange" and press Settings.
Assuming your settings are already entered and correct, press Next until you see the list of what to Sync (Contacts, Calendar etc).
Now press MENU and select Advanced.
Under Connection, change this to Internet (click OK if you get a warming about not using a dedicated connection) , and press Save then Finish, and finally press OK.
As soon as I did this syncing worked via the Telstra Internet connection and has worked perfectly for the whole of today.
So I hope this helps somebody else out there who like me may have been googling for ages trying to find a solution to this issue.
No Activesync Through Telco Connection
I was also having activesync issues. The connection worked fine via WiFi through any access point (home, work, friend's house) but would not sync through Telstra Internet.
I was trying the "internet" option rpalmer68 mentioned when I stumbled upon the "Sync data when roaming" setting in >SETTINGS >DATA SERVICES >ACTIVESYNC.
After turning this on magic began to happen. All working perfectly.
I realised that I still had the "internet" connection set as above and went back to change it when I noticed it had changed to "dedicated".
I am using stock standard Telstra issued HD2 and haven't needed to modified any network connections.
This may be a simpler solution to try with the same outcome.
I had the same problem with my HD2. Changing the "Sync data when roaming" made no difference.
But rpalmer68's solution worked perfectly.
I noticed that I had to set the connection to Internet (this made it work). And then, when I checked the settings later, it had changed itself to Dedicated.
Setting the connection to Dedicated myself did not solve the problem (it changes itself back to blank).
I am a Network Analyst at my company. One of our users just got a Droid 2 and it wont connect to the exchange server.
our CEO has a Galaxy S and it connects perfectly fine no problem what so ever.
I have read that this is an issue with the Droid X and the Droid 2 but can not get this working.
We are running Exchange 2003 SP2 and I know all the info I put in the phone is correct.
I tried both by the Name of our exchange server and the IP neither worked.
The error I get is "Could not connect to the server"
Any ideas?
dsf767 said:
I am a Network Analyst at my company. One of our users just got a Droid 2 and it wont connect to the exchange server.
our CEO has a Galaxy S and it connects perfectly fine no problem what so ever.
I have read that this is an issue with the Droid X and the Droid 2 but can not get this working.
We are running Exchange 2003 SP2 and I know all the info I put in the phone is correct.
I tried both by the Name of our exchange server and the IP neither worked.
The error I get is "Could not connect to the server"
Any ideas?
Click to expand...
Click to collapse
I had trouble connecting the stock corporate email application to our Exchange 2003 server as well. The fix for me was to install an application named "Improved Email". Looks aand acts like stock except it actually syncs the Exchange email. I haven't tried adding to the Exchange calendar with it, but will try later when I have time.
Side note another initial problem I had connecting was that the ssl certificate was bad, just had it accept all certificates and it worked. Maybe not a good idea but I needed to see those emails.
I'm having the same issue as well, works on my Galaxy S but not on my droid 2, exact same server
"Could not connect to the server"