Database Users

HD2 Vodafone Customers beware!!

Ok, so the vibrate feature no longer works on my device. Whether it be the vibrate profile (phone stays silent but no vibrate), Haptic feedback is no longer working in keyboard and neither is the haptic feedback in HTC Sense and inc bootup.
I sent detailed info on my fault, phone was sent last friday. Vodafone sent me a txt saying they had received my device on Monday morning and then sent me another txt at 19:50 saying that the device is on it's way back to me fixed and would be with me tomorrow by Royal Mail and make sure someone would be in.
I then took the day off unpaid and the device never arrived until this morning. I was so excited to get it back but already annoyed due to losing pay yesterday. Opened box and there was my baby. I popped in my battery and no vibrate during boot?? No haptic feedback in keyboard (checked settings)??? Then tried vibrate profile and rang my phone, surprise "No Worky" phone silent and no vibrate. ??? Checked accompanying documents. One is a check list from engineer. As Follows:
"Reported fault Resolved Tick (No it's not)
Data Content Cleared Tick
Latest Version Software Same as sent
Established Live Call Tick
Incoming Audio (speaker) Test Tick
Display Test Tick
Keypad Test Tick
Imei: *********************
Date Test Completed 25/01/10"
Then letter says:
"hank you for sending your phone to us for repair, we are pleased to say that the fault has been fixed.
What we've done
One of our engineers has throughly tested your phone. The fault on your device has been corrected by upgrading the software to the latest manufacturer approved version. If you mentioned any other faults when you booked the repair, these will have also been fixed.
As part of the repair process, we have given your phone a full internal service including upgrading the software inside the phone, as this is how many faults are fixed. The software is responsible for many aspects of how the phone actually works and though you may not expect it, upgrading the software can increase battery life and memory capacity, and provide you with a more up to date phone.
If you need us again
You can pop into the shop or call customer services, blah blah blah."
Well what BULL. The software is the same as previous (before sending) Phone has not been fixed. I lost a days pays (although my choice I surpose for doing as they asked) And I'm now worse off.
I popped into vodafone store and they said they could do nothing as they dont sell that phone instore and were not even aware of the model. See said call 191 from phone. And all they would do is send it off again. I'm reluctant to do this as I'd be without a phone for further number of days. working virtually non-stop over next couple of weeks so being in to recieve the phone may be a prob. I just feel like taking they phone and both signed documents to a solicitor.. They clearly state it's been repaired but it's not. Exactly the same as was sent. Well as soon as contract is up with vodafone I'm going back with O2. First time with Vodafone and also my last!!
Sorry for the rant. Any Idea's? What would you do? Should I send it off for repair again or demand a replacement or just shut up and take it like a *****???? Thanks for listening... Anyone a Solicitor?? lol

Just for reference, the shops, the internet shop, and the phone shop are 3 different branches of the same company. They do not share deals, devices, staff, or even knowledge. This is quite common, and normal for most (if not all) of the major providers.
Anyway, I'd ring back and just explain to them what you've explained to us. Try and stay calm with them but be very persistent. Don't end the call till they've acknowledged what the fault is by telling you what they've recorded on your notes, and they've agreed to once again collect the phone.
If you do need a phone while it's away (do you? You already received text messages from them last time it was away), they may be able to arrange one of the shops to do you a loaner for a while, but it will be a piece of crap that will make you blush when you have to pull it out in public.
My best advice would be to not get angry on the phone with them. It's done, and the person at the other end of the phone isn't responsible for the problem. Too many people start these conversations aggresively, and that won't get you any further. If I was CS staff and someone rang up and started ranting at me immediately, I'd be disinclined to be as helpful as I could.
I know it's crap, but it is what it is, and the phone simply needs fixing or replacing.
Good luck, and let us know how you get on.

Thanks for your quick reply. The only reason I popped in store was because the letter said I could and I was going into town anyway so took my chance. I was very pleasant on the phone (couldn't have been anything else as I have a really sore throat and a blocked nose, lol) In fact i'd say that the Welsh guy from customer services is about the only thing Vodafone currently have going for them. He was great and very polite. Just waiting on his supervisor calling me for a chat but said it could take up to 48hrs.
Will keep you informed, Just cant believe they say that the problem is fixed. Well gonna keep smiling and looks like i'll have to use my mates pink flip up phone again for a while. uughhh, I'm not gonna hear the end of that I can tell you.

Graphics issue, not software related (as far as i can tell)

I have a white mytouch slide and aside from the blurry camera, its all good and working, but lately it started having issues where the screen would "roll" and the notification tray will end up in the middle, or the bottom of the screen. the icons only work if you tap where they Should be. or the tray, even if its in the middle of the screen, you have to swipe down from the top where it should be displayed.
at first, I assumed it was a problem with the CM6 rom i installed a week or so before the issue came up. then i reflashed the stock rom and unrooted and wiped all partition/data/cache with the clockwork mod before going back to stock.
even on the recovery screen, and the startup screen, the issue is still there, so it makes me think its hardware.
When I hold power and vol button to go to the recovery/hboot screen, i get a variant of this.. you can see the screen is split/duplicated vertically
If anyone wants more pictures of it starting up, where it shows static bar on the bottom, or when its fully booted up, let me know. Otherwise, if you know what my issue is, how do i fix it??

yea its definately a hardware problem. I've also had this issue and I resolved it by getting a warranty replacement through mail (i believe the phone comes with a 1 yr factory warranty). Check out the thread i posted a month or 2 ago http://forum.xda-developers.com/showthread.php?t=849722

Yep, the ribbon cable is messed up.
This seems to be a common problem
Mine did it, a 4 other friends had it happen.
RMA your slide.

Who do I contact for that? Do I have to call TMobile, or would taking it to a TMobile store would they order one? I don't have monthly insurance, would they deny me a replacement?
Thanks for the replies btw.

rogo22 said:
Who do I contact for that? Do I have to call TMobile, or would taking it to a TMobile store would they order one? I don't have monthly insurance, would they deny me a replacement?
Thanks for the replies btw.
Click to expand...
Click to collapse
You can probably just call t-mobile customer service or somethin (not so sure because my dads the 1 that talked 2 the person.) Monthly insurance is not needed, the phone comes with a 1 year factory warranty and if any defects (such as this) happen, you can exchange it. They should not deny you as long as you have your stock rom (my phone completely blacked out (nothing on screen) so i sent it in rooted and they still gave me a brand new phone).

Getting a replacment should be easy, try it via there online chat support, I just got a replacment processed to me because my touch screen is acting weird and out of control... stupid phone lol
Sent from my T-Mobile myTouch 3G Slide using Tapatalk

[Q] Help with epic issues

okay i been having issues with my epic
1. over heating when back to stock and still getting same problem
i mean i don't even use the phone an nothing
2. some parts of my screen are dead no response i have to tap a few times to get to work.
3. calling i cant hear people and people cant hear 6-10 calls are like that.
4. keys are skiping and or dont respond at times.
5. i get roaming warnings when im in a full coverage area.
well i call sprint they send me to a repair center, the first time they did a hard reset and blah blah long story short work for 2 days booomb happens all over again. then again send me to a new repair center they say were going to replace screen blah blah again long story short, again same issues this time roam is getting out of hand.
now question is how can i get sprint to switch my phone for a new one? im tired of wasting my time going here and there for a fix that doesnt fix anything. last rep told go back an let them know what its going on with the phone an they will fix it. what can i do ? what can i say to have them understand
that its not getting my problem fix.
ps im sorry if this has been ask or answered. and my grammar it sucks i know.

I thought they had a policy if you return it for the same problem 4 times they will replace it. Go back to the store and ask for a supervisor.

either get a supervisor involved, or find the customer retention line and give em a call. just gotta complain to the right people to get a replacement..

My wife has been having similar problems with her Epic. First, it would delay connecting on outgoing calls for 30 seconds or so. She got a replacement phone from the local Sprint repair center. The replacement eventually had the same issue. I rooted it, installed a new ROM, and for a while it seemed OK. Then, it stopped allowing her to answer incoming calls. Tried a new ROM. Same problems after a day or two. At some point, she started having issues with SMS, also (replies to texts she received wouldn't be delivered - she had to start fresh by composing a new text instead of replying, and even then, I think some would randomly just not go through). Eventually, the phone would refuse to wake after the screen went to sleep without a battery pull. So, I ODIN'ed back to stock, and took it to the Sprint store. I described the issue in detail. They played around with it for a while, and eventually told me it was working. I told again them that the problem never manifested unless it had been "asleep" for 5-10 minutes, and asked if they'd let it sit that long. The answer was no, so we let it sit for a few minutes, go to sleep, and then tried waking it up. Didn't work. So, they took it into the back again and replaced the screen.
That replacement eventually had screen troubles, where the screen would freeze and get all distorted with multicolored lines running through it whenever the keyboard was opened. So, they replaced the screen. The replacement screen has issues with the front "menu" capacitive button, and takes a lot of tapping/sliding/long-pressing to bring up the menu.
Now, she's getting the incoming call problems as well, and it's on a completely stock, unrooted. I think they may finally be about ready to give her a new model, but from what the guy at the store told her, it sounds like they'll only give her a new phone at upgrade pricing, not just swap it out. Hopefully, they'll at least let her get the new-ish Epic Touch, and the bugs are gone. I might try to steer her into something HTC instead, as I've had an EVO 4G for about a year and a half, and I still love it, except if they make her extend her contract, I don't want her stuck with a single-core phone for that long.
I/we are at the point where the phone is more trouble than it's worth, and while the staff at the local Sprint repair center are very pleasant, and seem to actually care about what they're doing, it seems like they just keep giving her the same phone back with a few parts swapped, or they really just don't know how to recreate the issues we describe to them, and thus can't diagnose the problems & fix them.

My experience with tech support so far...

I really just need to vent about this...
I initially emailed on 05/09/2015, I've made it nowhere in the RMA process other than verbally assaulting their tech support (I only sort of feel bad). I've been moved around to five different people. The first three told me the exact same thing. The fourth did what the third said they would, and the fifth is what the fourth said they would be.
05/09/2015 Melissa wanted a video of the problem.
05/15/2015 I told her that's not something I should have to do for a well documented defect.
05/17/2015 Chris wanted a video of the problem.
05/17/2015 I told Chris I didn't have another device to record video with and again said I thought it was ridiculous I had to do this.
05/17/2015 Chris requested a screencast video of the device showing its ghost touches.
05/17/2015 I told Chris that it was a cool day so that the device was not acting abnormally at the moment and asked if I should warm it up in the oven.
05/17/2015 Chris thanked me for the reply and said we would pick up once the problem showed again. 05/17/2015
05/17/2015 I sent Chris a link to "lmgtfy" with the search query "one plus one touch screen issues". 86.8M results. I then told him if we waited for my device to show the defect again, that I could be in a life or death scenario and being unable to unlock my device is just... I'm dead. Worst case, but seriously you guys. It could happen. 05/17/2015
05/17/2015 Chris again thanked me for the reply and said he would be escalating it to the proper department for assistance. 05/17/2015
05/19/2015 Elmer wanted a video of the problem, and pictures of the device.
05/19/2015 I told Elmer I didn't have another device to take video or pictures with, and then suggested he do an Advance RMA so that I could take pictures with a properly function OPO.
05/19/2015 I was with a friend that day and I low and behold, the scenario where I couldn't unlock my phone showed up! So I sent it to them.
https://drive.google.com/file/d/0B4MvQwyeqEj2M1dQSWNMaFdNOGs/view?usp=sharing
05/20/2015 The next day I send another screencast video of my phone.
https://drive.google.com/file/d/0B4MvQwyeqEj2X3BlVW5tYURHZzA/view?usp=sharing
05/21/2015 I send them an email saying I like how quickly the replies were when I was fighting them on the videos, but then don't reply when I do. I also told them they had lost me permanently as a customer. "it's good to end bad relationships early."
05/22/2015 Chrystle sends me links to two different zip files. One called, ONEPLUS+ONE-FIX-Windows.zip, and the other OPO-Display-patch.zip. She informs me that they are Windows or Mac only.
05/22/2015 I send two different messages, one saying that I do not run Windows or Apple operating systems on my computer, requesting that I get something that will be flashed in recovery, or something that could work with Linux. Fast forward through my work shift. I get home and download the files anyway and extract them. there is a .bat file in there with a bunch of commands flashing partition files using fastboot. open up a terminal and I start copying and pasting the lines so I don't make any mistakes. Get to the one about flashing the userdata partition, and the script as a typo. the file has a capital G and the script is showing a lower case g. Those are 500MB "patches" just FYI. One did nothing, and the other made it worse. They were both CM11S. http://i.imgur.com/bEq9Boy.png http://i.imgur.com/InuCpLo.png respectively.
05/23/2015 I send several messages. It's early AM but I send an email asking if it's amateur hour because of the typo in the first rom. Then another message saying that the typo was also in the other patch zip. Yeah, that's right. both zips had the same typo'd batch script. It's funny they treat us like we know nothing. I finish the email with "Idiots."
05/24/2015 Cherie asks if my device was ever dropped, bumped(???), or exposed to liquids. Also goes on to explain that the CPU and Camera are close together and that the camera material transmits heat quickly so the device can feel warm there. Then suggests I close apps running in the background. Also then recommends that I recondition the battery by fully charging and discharging it three times. And also says not to use the phone while it's charging because it needs to rest. She then wanted me to install a multitouch testing app to screencast, and also requests pictures.
05/24/2015 I say I've never dropped the device, and am unsure what they mean by bumped. And say the device hasn't been anywhere near water in my possession. (near enough to cause an issue anyway). I'm just going to quote myself here, "What causes overheating of the display? And my typing is not the problem. HTC MyTouch 4G, Samsung Galaxy S3, LG Nexus 4. Those three devices could keep up with me. Ah, those were the days. Such fond memories of accurate touch screens.S o the CPU is close to the other components in the phone? That's amazing! How do you do it in such a small package? Crazyness. Though, my Nexus 4 is even smaller, must be magic to be able to fit the cpu and camera in there together. Material of the camera transmits heat... Well, most things are conducive of heat. I close background apps frequently enough. I keep the screen brightness close to 50%. The phone needs a rest while charging? Why is that? Did it get fatigued? Is it tired? Did it have a long day? I've never had an electronic device that "needs to rest". Sounds like YOU NEEDed to improve the cooling capabilities of the device. My battery usage is also not abnormal, nor under heavy load does the battery get hot. I get 7 hours of screen on time. That's absolutely amazing! Now if only I could use it for those 7 hours I'm able to turn the display on. Common problem with Li-Po batteries that are old. Are you saying I have an old battery in my device that needs to be reconditioned? I better not since I've only just bought the phone a month ago. Pull the notification drop down menu down, press the back button, and restart the device... What? How's that any different than just rebooting it? The last step of this RMA process pretty much sealed the deal that yall are idiots, and this is just kind of the icing."
05/25/2015 Cherie requests pictures of my device. And says if I do she promises my device will be like new once she forwards me to their Level 2 support.
05/25/2015 I send them the pictures they requested.
05/26/2015 I send them a screencast AGAIN saying, "Can we stop playing games?"
https://drive.google.com/open?id=0B4MvQwyeqEj2dGNidWNxRlkzVFE&authuser=0
05/26/2015 Llores sends me an email about setting up a remote session with Level 2 support. Requests that I download a few files and to set up an appointment. For Windows there were five zips linked. One for OxygenOS(I'm presuming) "oxygen-dlt.rar" 784MB. One for CyanogenMod(again, presuming) "DLT-CM.rar" 512MB. a Certificates rar that I did not download, as these are probably Windows driver things. The Android SDK which I did not need. CM11S from cyngn website 510MB. And an archive titled AFX. Which has two files in it, a persist.img and a reserv4.img... a measly 10KB.
05/26/2015 "Are you new? Or did you just not read anything? The operating system on my computer is Debian Linux. No one needs to remote access my computer because I've already proven I'm smarter than you. I do not trust any of you to access my personal computer. It is unnecessary. If you're level two tech support maybe you can fix the amateur hour typo in the previous fixes automated scripts that didn't do jack didn't squat for my device. My device has an intermittent hardware issue that needs to be resolved with a different device that has been factory reconditioned or refurbished. No amount of software is going to fix a hardware issue. Waaaaiiiittttt, you guys are that dumb huh? Holy ****. LOLOLOL." and shortly after, "I hope you can understand, that I do not want anyone accessing my computer, and running commands. A miskey from an idiot at OnePlus (witnessed from a script typo and the inability to read a conversation history) could erase all of my personal files. I would be highly aggravated, and you've only seen me mildly irritated."
And there we are so far. This kind of service is absolutely unacceptable. It doesn't matter how much the phone was. Someone on the OPO forums said they paid for the phone, not tech support and warranties.
Also, the DLT files are password protected, which I'm sure the L2 support lackey knows the passwords, I'm trying to break in to it using rarcrack, but.... bruteforcing something is relatively slow.
05/27/2015 Cherie emails me again and from the sounds of it, she had no recollection of our previous conversation. She says that Level 2 tech support needs to remotely access my computer.
05/27/2015 I tell Cherie that I've already mentioned I will not be allowing anyone from their company to remotely access my computer. Request one of their computers be sent to me for them to remotely access and flash my phone. Then go on to say that they probably won't do that because you don't trust me with your data as much as I don't trust them with mine. Tell them I will be going through with a paypal dispute.
05/27/2015 Cinderella says, "Thank you so much for the response. We understand your point of view on the said issue,I understand how frustrating it is of not being able to use your Oneplus phone and have to go through with this process. Many felt the same reaction too. In the long run, numerous Oneplus owners found out that patch fix resolved their touchscreen issues as it may install those missing "TPK firmware" on the phone."
05/27/2015 I say I don't understand why someone needs to remotely access my computer when I've already proven that I'm more than capable. And that if she gives me the password I'll be out of their hair, forever and ever.
05/27/2015 Cinderella says she understands that a remote access can be challenging but my ticket is being handled in a timely manner by tech support and that remote sessions are recorded for security purposes.
05/27/2015 I tell Cinderella that they've done nothing to gain the trust for me to open up my computer to them. Say if they give me the passwords to the .rar's I would set up a remote session.
05/28/2015 Ethan emails me informing me that it is the tech that will be unzipping the files during the remote session, and to let him know when I've booked an appointment.
05/28/2015 I get on the site to book a remote session. The next available time is 06/06/2015 @ 6:30pm. No idea if that's local time or not, But either way, who is at work at 6:30pm OR 9:30PM? I send Ethan an email telling him the company is a joke, and that I'm getting my money back. I tick the "this issue is resolved" and hit the reply button.
I am really sad though, I love the phone and I wish it would work properly.

they are only thiefs, no other adjective describe them.
They put a fail cheap ****ty display on this device, and after a random time (depend from many enviroments, temperature, isolating, what you eat... ) it appears the non responsive/ghost touch issue.
They don't want repair or change, and if you have only a micro dent on the frame... goodbye
the incredible, it's that they have prepared some zips with naming "fix touch" etc... they are ridiculous... This phone have a target of 90% middle/high geek, so, they don't want this bull**** no resolutive sw, but they want try and flash whatever they want, when they want, and they want that almost the device have a display working !!!
They stop say try what rom you prefer, your warranty will remain..... YES, RIGHT, because we haven't any WARRANTY on display !!!

This is exactly why I buy used, broken devices for dirt cheap and repair them myself. I got my 64gb 1+ off eBay for $115 after repairing it's screen.
Screw warranties, support, etc.

silverton said:
I really just need to vent about this...
I initially emailed on 05/09/2015, .....
Click to expand...
Click to collapse
I have similar experience and I too reach the point that tell them "NO way I gave you remote control"
They sad again, that second level technical will decide if my phone is for RMA.
I think with my refuses to gave them access they will close my case. I think it is not legal but.....
I just want to send phone and they fix or gave new one and I sale fast.
What we must do?
I bought phone in October, so obviously I can't claim refund from PayPal

It's been... 6 or 7 weeks now since I first submitted ticket. Somehow I managed to skip the remote session, went from asking me to book session, to setting up the phone getting picked up.
But...
A week after they said they received it, they come back saying water damage, apparently the the LDI in headphone jack was tripped and want me to pay for repair. I basically argued back, told them it had never been anywhere near and liquids.
Lo and behold, they come back saying they've made a mistake. On re checking, there is no water damage, and so now will replace my phone. Imagine I'd caved and paid for repair, or just had them send it back...
... Finding it hard to believe they made a genuine mistake...

mozyman said:
It's been... 6 or 7 weeks now since I first submitted ticket. Somehow I managed to skip the remote session, went from asking me to book session, to setting up the phone getting picked up.
But...
A week after they said they received it, they come back saying water damage, apparently the the LDI in headphone jack was tripped and want me to pay for repair. I basically argued back, told them it had never been anywhere near and liquids.
Lo and behold, they come back saying they've made a mistake. On re checking, there is no water damage, and so now will replace my phone. Imagine I'd caved and paid for repair, or just had them send it back...
... Finding it hard to believe they made a genuine mistake...
Click to expand...
Click to collapse
**updated with a sad ending**
You're not the only one I've read about having them try to claim that the liquid sticker was tripped, and then back track when they're called out on it.

Sounds much alike the issues I have with OnePlus support right now. My 2 has what I strongly suspect hardware issues. I can say that I'm pretty sure, that is after worked for a Swedish/Japanese mobile manufacturer for almost 16 years. So I know a bit about mobile phones . I think in the end the wankers will not give me another phone. Their tactics is to f**ck you around until you give up. It's a shame actually, I love their products but the company is rotten to the core how they conduct themselves. I think I'll write an email to Carl Pei in Swedish and tell him my two cents about this matter. I don't except it to do any good but perhaps I'll catch him of guard. If anybody is interested I'll let you know how that wen't down.

Screen won't turn on but can feel vibrations

My phone just got delivered. I excitedly opened it, peeled the plastic off the screen and pressed the power button to turn it on. I felt a short series of vibrations, but the screen didn't illuminate. I thought perhaps the battery was low/dead, so I plugged the phone in and let it charge for a bit. Still nothing. If I press the volume down in conjunction with the power button I hear the sound of a screenshot being taken, but still cannot get the screen to illuminate. I'm so disappointed that I'm going to have to send this back and order a replacement. If anyone has any suggestions, I'd love to hear them.

No suggestion other than an exchange. I decided on a return because I realized I'm still fine wtih my GS5... mine seemed to have come with the accelerometer/gyro busted as I couldn't get it to rotate in any app regardless of the menu setting of rotation and after a factory reset.

vacaloca said:
No suggestion other than an exchange. I decided on a return because I realized I'm still fine wtih my GS5... mine seemed to have come with the accelerometer/gyro busted as I couldn't get it to rotate in any app regardless of the menu setting of rotation and after a factory reset.
Click to expand...
Click to collapse
I'm chatting with a customer support rep, but they won't do anything until I let it charge for 8-12 hours. I explained to them that the phone is clearly on, it's just the screen that isn't working, and they said it doesn't matter, this is step one of all troubleshooting steps. Lame.

OneNutShort said:
I'm chatting with a customer support rep, but they won't do anything until I let it charge for 8-12 hours. I explained to them that the phone is clearly on, it's just the screen that isn't working, and they said it doesn't matter, this is step one of all troubleshooting steps. Lame.
Click to expand...
Click to collapse
Try the online return option.. no need to talk to anyone. I already got the return label, haha. =)

vacaloca said:
Try the online return option.. no need to talk to anyone. I already got the return label, haha. =)
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Click to collapse
If I go that route, am I able to get any sort of expedited reorder, or am I just reordering from scratch?

OneNutShort said:
If I go that route, am I able to get any sort of expedited reorder, or am I just reordering from scratch?
Click to expand...
Click to collapse
Either/or. They have both options.. check it out.

Why do people ask questions like this.. Its obviously not normal..

StreetkillnHD said:
Why do people ask questions like this.. Its obviously not normal..
Click to expand...
Click to collapse
Pretty clear that he was aware that it wasn't normal. But sometimes people have been through the same situation and may have advice. Whether it be getting the device working or the return process. Also, that's what the Q&A section is for. Why to people make completely unproductive comments? No idea, but it happens a lot.