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It all started when I upgraded to a new rom. So the first thing I did was ditch the rom and install a new rom. I was running Black 3.0.1 and now updated to Black Satin.
The time it takes to lock up seems to very. I have had times where I could leave it for 4hrs and then hit the power button and it comes to life, other times I can have it sit for 30mins and hit the power button only to find it won't wake up. When it is in its locked up state, it won't even receive calls. It just sits there with the top right led blinking green. Its really getting frustrating.
In order to get it to come back I have to push the reset button on the bottom of the phone with my stylus.
I have been reading as many "lock up" threads as I can on the forum and so far it seems that most are to do with Push Mail. Which I don't use.
Any suggestions will be much appreciated.
I dont know if its a ROM issue as my does this sometimes (dont know about incoming calls as i dont get that many anyway) I am on the stock T-Mobile rom
I dont use push mail either
doesn't happen much to me (now i said i bet it does it all the time )
I think it seems to do it when i havnt soft restarted it for a while, so it could be that the lock up is due to memory or something and it just needs a soft reset to clear it down
I also have this problem, only a soft reset makes the phone respond. This happens sometimes when the phone has only been reset an hour previously.
It also happened once during the night and caused my alarm to not go off, so I only made it to the office for 10:30!!
Did you guys find a solution or did the problem just go away?
bump
got the same problem.
For me the problem went away only after I installed a new radio and new rom. I honestly don't know what was causing the problem. But it went away and I am happy. There might have been an issue with an installed app, but I never did find any app that directly caused the issue.
I'm having some serious issues with my phone. This morning the battery was suddenly drained completely, don’t know why yet. Then after charging the phone a bit and rebooting it, it constantly goes into driving mode and starting the voice command application. The most strange thing however is that when I choose to power off the phone, it shuts down but then automatically reboots.
I know I should try factory reset, but anyone else had this problem?
(I have original firmware and the phone isn't rooted)
EDIT:
Doing a hard reset seems to have solved the problem.
Maybe your power button is broken (constantly pressed)? Did the phone get wet?
I have not heard of this. I've heard of bootloops and the phone rebooting when trying to power off but thats usually due to custom roms and people flashing over other custom roms which causes conflict. I think factory reset may be the only option. However, with the Galaxy S there used to be a way to get into safe mode. I beleive you'd hit the menu button as soon as you saw the Galaxy S boot logo. I haven't heard of a safe mode yet for SGS2 but perhaps someone can confirm if its available in this model?
If you can still get into settings of the phone when its on, I'd try going into Settings > Applications > Manage Applications and clearning data for voice commands
It almost seems as though your phone is registering home button being clicked thereby turning voice mode on and also turning it back on after a power off.
delinne said:
I'm having some serious issues with my phone. This morning the battery was suddenly drained completely, don’t know why yet. Then after charging the phone a bit and rebooting it, it constantly goes into driving mode and starting the voice command application. The most strange thing however is that when I choose to power off the phone, it shuts down but then automatically reboots.
I know I should try factory reset, but anyone else had this problem?
(I have original firmware and the phone isn't rooted)
Click to expand...
Click to collapse
Hi,
I was have exactly same problem, reset don't resolve my issue.
Solution was to replace my phone.
Thanks for the help, gonna try factory reset first. But this doesn't look like a software problem, so probably gonna need to replace it
delinne said:
Thanks for the help, gonna try factory reset first. But this doesn't look like a software problem, so probably gonna need to replace it
Click to expand...
Click to collapse
Well this is a strange problem. Is it possible a bread crumb got under your buttons? Or some case is so tight it is pressing on some buttons?
Don't have a case around it, but the power button isn't stuck I think because wouldn't the menu for shutting down the phone etc. appaer constantly? And if it's something under the buttons then it is just bad design, had the phone only a couple of weeks.
delinne said:
Don't have a case around it, but the power button isn't stuck I think because wouldn't the menu for shutting down the phone etc. appaer constantly? And if it's something under the buttons then it is just bad design, had the phone only a couple of weeks.
Click to expand...
Click to collapse
I had the same problem mate. And that was exactly what I thought, I actually started a thread on this problem about 2 weeks ago. Was really strange, people told me to take it back. But What I did was factory reset on the phone. Which still didn't completely solve my problem. So I left the battery out the phone over night. The most annoying thing was, the screen kept turning on, like something was being pressed, can't have been the middle button, because the menu would have come up, it didn't do that. And then to make matters worse the tap to speak driving mode kept coming up.
I then took out the battery and left it out over night. Put it back in, in the morning. Charged it up. Didn't do it again.
Hope that helps. Try it.
Ok thanks, I will try it. It is really a strange problem as you say. After the factory reset the problem showed up again but not as often as before. Also after upgrading to latest firmware today, according to the battery monitor android OS is using 45%, that looks really strange to me.
Hi,
Does anyone else have the same problem I have?
If I leave the phone running on battery for a couple of hours it is sometime impossible to wake it up by pressing the power button. Also the LED flashes white (not red). In order to get it working again I have to hold the power button a couple of seconds causing it to reset.
This happens on stock 4.2.1 and also in CM (4.2.1 and 4.2.2).
Seems like a HW problem? Should I send it in for repair?
BR/Svanteson
I've had this issue as well. It may be an issue with one of your downloaded apps. I have gone back to stock without any 3rd party apps and I haven't had the issue yet. Going to test a couple days and see what happens.
Edit: Maybe if you post some of your 3rd party apps you downloaded we can see if we have some in common.
Sure, here are some of my 3rd party apps
Moxier Mail
Eniro
Hitta
Wifi Analyzer
CPU Spy
Subnet calculator
Quadrant
Dropbox
Facebook
Whatsapp
Viber
Spotify
Shazam
MX Player
Truecaller
Llama
Android Lost
Out of those, Facebook and Android Lost are the only ones we had in common. I'll report back on this thread if this issue returns on my freshly flashed stock device without any 3rd party apps.
Similar problem here...
beand1p said:
Out of those, Facebook and Android Lost are the only ones we had in common. I'll report back on this thread if this issue returns on my freshly flashed stock device without any 3rd party apps.
Click to expand...
Click to collapse
Similarly, on two occasions now, I've gone to bed with the N4 on the charger, only to find it completely shutdown in the morning, and the battery unchanged from where it was when I plugged it into the charger. It required holding the power button down for quite awhile before I got a response and the unit rebooted. The first time, I didn't bother doing anything at all, but this morning, when it happened again, I called N4 support. I was advised to do a factory reset, and monitor it. If it did it again, they'll do an RMA. It seemed they would have sent another one right then if that's what I wanted them to do, but I told them I'd try the factory reset. They also sent an email with a direct contact link to the agent I spoke with in the event I need to return it.
My Device:
Nexus 4 16GB
Android 4.2.1
Kernel 3.4.0-perf-ge039dcb
Not rooted
I'll also post if the factory reset works. I've also read online, that holding the Volume Down and Power Button both for about 10 seconds, disregarding anything that appears on your screen, will shut your device down. Restart and, at least for several posters, the problem disappeared. Just an FYI. I'll try it if the reset doesn't provide the cure.
No joy....
Phubai said:
Similarly, on two occasions now, I've gone to bed with the N4 on the charger, only to find it completely shutdown in the morning, and the battery unchanged from where it was when I plugged it into the charger. It required holding the power button down for quite awhile before I got a response and the unit rebooted. The first time, I didn't bother doing anything at all, but this morning, when it happened again, I called N4 support. I was advised to do a factory reset, and monitor it. If it did it again, they'll do an RMA. It seemed they would have sent another one right then if that's what I wanted them to do, but I told them I'd try the factory reset. They also sent an email with a direct contact link to the agent I spoke with in the event I need to return it.
My Device:
Nexus 4 16GB
Android 4.2.1
Kernel 3.4.0-perf-ge039dcb
Not rooted
I'll also post if the factory reset works. I've also read online, that holding the Volume Down and Power Button both for about 10 seconds, disregarding anything that appears on your screen, will shut your device down. Restart and, at least for several posters, the problem disappeared. Just an FYI. I'll try it if the reset doesn't provide the cure.
Click to expand...
Click to collapse
Following up on my post yesterday, a hard reset did not help anything. Neither did an update to 4.2.2 for that matter. I also tried holding the Volume Down and Power Button until it shut down, and while the problem hasn't re-occurred, I really haven't provided enough time to tell yet. So Google is sending me another one and issuing an RMA. In the interim, while I'm waiting for the new one to arrive, I'll follow up if the VolDown and Power button has done anything.
I'm having the same issue. I just woke up, phone had a flashing white LED and would not boot. A reboot was neccessary. Is this a hardware failure?
The last couple of days I have not had WLAN activated. So far it is running fine.
I will activate WLAN today to see if the problem reappears.
svanteson said:
The last couple of days I have not had WLAN activated. So far it is running fine.
I will activate WLAN today to see if the problem reappears.
Click to expand...
Click to collapse
Why would you think there's a correlation between the two? I do have problems with wireless-notifications; for example, messages on whatsapp are often delayed, where I get a notification at say 11PM when the message was sent 10:45PM. Do you also experience this?
No problem noted this morning...
Phubai said:
Following up on my post yesterday, a hard reset did not help anything. Neither did an update to 4.2.2 for that matter. I also tried holding the Volume Down and Power Button until it shut down, and while the problem hasn't re-occurred, I really haven't provided enough time to tell yet. So Google is sending me another one and issuing an RMA. In the interim, while I'm waiting for the new one to arrive, I'll follow up if the VolDown and Power button has done anything.
Click to expand...
Click to collapse
I don't know whether holding the Vol Down and Power Button resolved the issue, but at least it didn't happen last night whereas it has been failing nightly when on the charger. Unfortunately, I was just notified that my replacement has already shipped, or I would tell them to hold off a day or two. For those of you experiencing this, you might try holding the Vol Down and Power Button at the same time until the device shuts down ignoring anything on the screen. Then simply restarting. I'm not saying that mine is fixed, only that it had a good night and that was the only thing I've done.
I will post again up until I have sent this device back. I have 21 days in which to return it or my credit card will be charged for real.
Phubai said:
I don't know whether holding the Vol Down and Power Button resolved the issue, but at least it didn't happen last night whereas it has been failing nightly when on the charger. Unfortunately, I was just notified that my replacement has already shipped, or I would tell them to hold off a day or two. For those of you experiencing this, you might try holding the Vol Down and Power Button at the same time until the device shuts down ignoring anything on the screen. Then simply restarting. I'm not saying that mine is fixed, only that it had a good night and that was the only thing I've done.
I will post again up until I have sent this device back. I have 21 days in which to return it or my credit card will be charged for real.
Click to expand...
Click to collapse
Mine also failed while on the charger a few times, but it also happened when not charging, so.... I'll try your solution. Why not!
This just happened again this morning. My alarm failed to go off, but the phone LED was flashing white. I could not turn the screen on. I did install some 3rd party apps yesterday:
Facebook
Tasks Free
reddit sync
Ally
IMDb
Pandora
Twitter
I tried the Vol Down + Power and that didn't work for me. I think I am going to RMA the device.
Yea...I have a few apps on my device, but not the ones mentioned here. So I don't think that can cause it. Hoping for more responses! I subscribed to this thread now.
Does anyone know if there is a bug report for this issue?
Not sure, don't think so as I've googled this quite alot. I just saw my telephone, which was idle next to me for about an hour, reboot itself. I saw the google and then the nexus logo without me even touching it. No white flashing LED this time, allthough that also has happened to me. This is getting very annoying now...
Google Support's reply on this
I have seen this happen to my phone more than a few times. I can't make it happen consistently though. I contacted the support hoping for a RMA, and today I received this response from them.
"Thank you for contacting us about your Nexus 4 and providing those details for clarification. This issue could be possibly not be a problem, it is a feature as with any Jellybean OS device; and goes in to the sleep state after some hours of inactivity - such as the details your describe when left overnight. It can go in to a deep sleep, where holding the power button for 30 seconds or more is what wakes the device up."
So this is a *feature*? It seems puzzling to me. I don't know if receiving a call would wake it up (if not, it would definitely be a problem).
I also tried different roms, PA and Xylon, and stock 4.22 with different kernels ranging from Franco to Motley. It would still happen. Rarely but it's still there. Also I am trying to see if changning the minimum clock speed to 1024 would change anything. I will report back once I have more info.
Still working so far...
I've not had a problem with mine since the Vol Down and Power Button shutdown. It may not even be related and may have just "healed" itself, or the problem has simply become intermittent and hasn't repeated itself yet...dunno unfortunately. Since my replacement will be arriving today, I may never know since I'll be shipping this one back to them. I may wait until Monday to ship it though, and see if it acts up again and repost if it does or doesn't.
Hopefully the replacement won't have this problem at all!
locked up
I don't think the flashing white-LED is a signifier of a problem. I think it is a different status message, like email or facebook, or something. I haven't found that documented anywhere, but I've noticed it is blue sometimes and white other times. Without being locked up.
My phone will lock up while charging overnight. I have turned off Dream State and the LED notifier thinking it was related to these. It did seem to be somewhat better after that, but the last two nights have seen the phone locked up.
Also, holding down the power button for 30 seconds will hard power it off at 10 seconds, it seems to me. That is typically how I deal with this lock up! Hold down the power button 10 seconds, release, press it again and wait for it to boot.
This is frustrating. I was thinking of rooting the phone so I can use a logwatcher, but I'm not sure I will see anything in the logs after booting the fracking thing.
But.. while I consider that I will start by uninstalling Facebook, Dropbox, and Twitter apps, based on seeing them on other people's lists.
I'm going to RMA the phone. Just a question, what charger do you guys use? I've been using a samsung charger (from my Galaxy S2), perhaps that's related? As it does happen while charging mostly, allthough I saw the phone reboot itself out of nowhere without it being plugged in yesterday too.
I've only used the Nexus 4 charger on mine. No others. I'm on my new device now but haven't sent the other one back yet. Probably tomorrow.
Sent from my Nexus 4 using Tapatalk 2
Today I picked up my phone up to send a text and it was no longer powered up. It had randomly shut down.
When I switched it on again I noticed it has lost its battery stats so looks like they were reset or lost. There were no user apps installed on the phone either.
Have you had a similar experience?
You could try to reset it or take it back. Could be defective!!!
Was it somewhere it was hot? Maybe the phone got too warm and hit the shutdown temp?
Honestly hard (read impossible) to tell you what happened. Have any more info / logs?
I haven't had any issues with heat or shutdowns at all. I get 6+ hours SoT every single day at 75% brightness. 100% stock and unrooted. I use my N5 for all the modding aspects like V4A, Xposed, etc. I want this one for Android pay.
Anyways my uptime has been running since I unboxed it on 11/9/15. No issues.
I actually had it reboot in my pocket yesterday on the first day i had it but I already installed a custom ROM so no testing it out now.
RoyJ said:
Was it somewhere it was hot? Maybe the phone got too warm and hit the shutdown temp?
Honestly hard (read impossible) to tell you what happened. Have any more info / logs?
I haven't had any issues with heat or shutdowns at all. I get 6+ hours SoT every single day at 75% brightness. 100% stock and unrooted. I use my N5 for all the modding aspects like V4A, Xposed, etc. I want this one for Android pay.
Anyways my uptime has been running since I unboxed it on 11/9/15. No issues.
Click to expand...
Click to collapse
It was only room temperature. Here in England at 18cc so not too hot, but good point.
I read about the same thing happening with a N5 and it turned out to be a defective mother board.
Guess I should return today then... Bummer
If you just got it, might want to see if it happens again. I had one random reboot the first day and its been fine since.
My phone has started doing the same thing. Twice in 3 hours.
Same here...... 3 times reboot..... And now 2 times shutdowns.
I started having random reboots after I installed greenify. I tried several settings but had the same problem. It rebooted 5 or 6 times a day. I uninstalled it and haven't had any more problems.
I had my phone shut off yesterday and wouldn't boot until I plugged it in (it was at 80% battery). I then noticed that once it booted, it had deleted all of my paired Bluetooth devices.
Sent from my Nexus 6P using Tapatalk
murphyjasonc said:
I started having random reboots after I installed greenify. I tried several settings but had the same problem. It rebooted 5 or 6 times a day. I uninstalled it and haven't had any more problems.
Click to expand...
Click to collapse
Was just having the same problem but it was happening every 30 seconds to a few minutes. Deactivated greenify's device admin ability and now it's gone. Hopefully it stays that way, though if it comes to uninstalling it, that's fine since there don't seem to be as many background apps running on the 6P compared to my verizon LG G4.
Nevermind had to uninstall it.
Shut down, and a little warm
My nexus 6p shut down nearly every day, I just picked it up and it was shut down, I looked under battery and I could see it has been shut down for hours.. hope somebody knows anything about this problem.. I don't think a hard reset will help, because when I got the phone I installed all the update to Android 6.01 (MMB29M) and then I did a hard reset to make sure the phone was as good as it could be..
But maybe I'll try one more hard reset, just to be 110% sure
..
Lars
Danmark.
I'm having this problem too. It happens a couple times a day, and I think it always happens right after I pull it out of my pocket and try to unlock it. I'll feel the vibration from the Nexus Imprint fingerprint sensor, but then the screen doesn't turn on. So I try the power button, and nothing happens because the device is suddenly off. So then I hold down the power button to turn it on, and it boots normally.
Someone mentioned this happening with stock software, which makes me think it's a hardware problem, so we'll need replacement devices. However, I do have Xposed and GravityBox installed, so I need to rule those out first by removing them for a while.
I've had the phone for two weeks now and so far this happened twice.
The only two things that come to mind:
- enabling SRGB in the dev settings
- using a bluetooth headset
Has anybody pinpointed whether this is a HW or SW issue!?
How common is this ... I've seen ppl complaining in this thread and in Reddit also on random reboots as well
Thx
Still happening...
I am having the same issue. Did the reset to factory with no help. Phone was not hot, was sitting on my desk with 81% charged battery. This is the 3rd or 4th time in a week it just shuts itself off for no reason. Has anyone found anything??
I'm having this problem too, now on DVP 3 it's even worse. But I notice today that alarm clock works, but the screen won't. So I think is a SW related, the screen won't wake up, and after a while if you press the buttons the phone reboots. Anyone have e ideas how to fix this?
Enviado de meu Nexus 6P usando Tapatalk
facing this problem since may security update, on purenexus , dirty unicorn and rr rom. dont know if it hw or sw or simply power button getting pressed accidently.
I think I need to reopen this post, coz' I've been facing thif problems for so many times this week so I google around and come to this post.
Has anyone come to a workaround or point out if it is software or hardware related yet...? If it's hardware then I think I'm gonna go for a replacement then!!!
If you haven't done so already, go vote in the "early shutdown" poll
I have noticed almost every single night for the previous two weeks my Essential phone restarts itself. The only way I can tell this is when checking my phone in the morning the pin lock comes on and says pin must be entered after restarting. This happened with the November security update and still happening after downloading the December security update. Is anyone else noticing this?
From the title I thought you found randomly placed red boots every day just walking around..
Mine has done that a few times but it's not every night. I'm running the oreo beta and have automatic updates enabled so I assumed it was due to that.
Happening to me too and it's causing my alarm to not go off in the morning (using Sleep as Android). Been late to work twice now this week because of it. Super annoying, probably going to reach out to Essential support for it.
Edit: Found this: https://www.reddit.com/r/essential/comments/7hqf8s/ph1_restarts_every_night_when_charging/
And that seems to be the case on my phone - it's not restarting overnight but it is going into doze and requiring the additional security when waking. This, unfortunately, is also suspending Sleep As Android. So I've tried excluding it from the battery optimizations to see if this will help.
bavarianblessed said:
From the title I thought you found randomly placed red boots every day just walking around..
Mine has done that a few times but it's not every night. I'm running the oreo beta and have automatic updates enabled so I assumed it was due to that.
Click to expand...
Click to collapse
Ha thanks
ShadowDrake said:
Happening to me too and it's causing my alarm to not go off in the morning (using Sleep as Android). Been late to work twice now this week because of it. Super annoying, probably going to reach out to Essential support for it.
Edit: Found this: https://www.reddit.com/r/essential/comments/7hqf8s/ph1_restarts_every_night_when_charging/
And that seems to be the case on my phone - it's not restarting overnight but it is going into doze and requiring the additional security when waking. This, unfortunately, is also suspending Sleep As Android. So I've tried excluding it from the battery optimizations to see if this will help.
Click to expand...
Click to collapse
Well I guess that's good to know. The aggravating thing being that it resets the Smart Lock when doing this. So now " I " have to restart my phone every morning so I can reset the Smart Lock so my phone stays unlocked while connected to my Android.
Final-Mac said:
Well I guess that's good to know. The aggravating thing being that it resets the Smart Lock when doing this. So now " I " have to restart my phone every morning so I can reset the Smart Lock so my phone stays unlocked while connected to my Android.
Click to expand...
Click to collapse
Coming back to this, because I'm still having issues. Sleep As Android gets suspended overnight. It initially was happening randomly, now it seems to happen every night.
I still believe the phone may be crashing, just not completely rebooting. I noticed that a reddit app I use (Relay) was using much more CPU recently and making the phone warm, draining the battery... while previous use didn't really do this. So I went to clear the cache for the app from system settings.
The phone froze... touchscreen became unresponsive. I gave it 15-20 seconds and it was still stuck so I tried to hold the power button in an attempt to find which button combination would force a reset. During this time, the phone decided to respond again and took all of the input I had tried at once - the power menu came up and it returned to the lock screen.
At the bottom of the lock screen - "Unlock the phone to use all features and data" just as it shows up every morning after "deep doze"
But the phone's uptime didn't restart. 131 hours and counting now.
So maybe this is a warranty-able issue after all.