Help recover data from malfunctioning note3 - Galaxy Note 3 Q&A, Help & Troubleshooting

My screen has been shattered but still functional for months now, but the phone finally gave up on me. The phone currently does the following
I took the battery out and put back in. I try starting the phone and the at&t tune plays as usual, as well as the notification LED fading from light blue to dark blue over and over and the two touch keys light up but the screen never comes on or lights anything at all. Also, the blue notification LED continues to fade in and out and the touch keys stay lit up as if the phone is constantly trying to boot.
I plug it into my laptop but it does not appear in the device and drive folder. One thing I did discover is that when I open up Computer Management (Windows 8) and go to the Device Manager tab, and then the Portable Devices tab and it does appear as "samsung mobile mtp device". So I know the phone is making connection with the computer and vice versa but I need help trying to copy all the data to my laptop. Any help will be greatly appreciated.

Try RECUVA freeware works on Note 3 dont know about AT&T , Try AT&T forum if it does not work .

JJEgan said:
Try RECUVA freeware works on Note 3 dont know about AT&T , Try AT&T forum if it does not work .
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Thanks a lot bud will give it a try.

blehhh, no go wit Recuva. I can't select the device from the drop down box nor does the program find it on it's own. and yes I can still see the device in the device manager and also in the control panels printers and devices tab.

Anyone else have any suggestions?

yojaronimo said:
Anyone else have any suggestions?
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Click to collapse
Try to make a backup using Kies 3 software.

vndnguyen said:
Try to make a backup using Kies 3 software.
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Click to collapse
No dice, the Kies software is constantly "connecting" until it finally gives up almost 5 minutes later.

Related

Need help ;(

HI ! In the firsth place sorry for my bad english.
I have had a titan for about 6-7 months and a week ago it stopped working without a reason.
It stopped responding and after a reset it only shows the starting logo, and after that the screen slowly shifts to pure white colour and I can hear a one "beep" sound.
I tried to hard reset it and everything but without any luck. It charges the battery fine when connected to a USB port (orange light),
after turning it on i get the green ligh, main branded logo and some numbers (M05 S04 B06 D 3.60 and 2 lines of other numbers but they show only for like half a second and disappear so i cant write them down)
after that nothing, the logo screen goes all white, with some "notification" sound and thats all.
When connected to PC It gets detected as "something" and I cant use any flashing software because it says that it did not detect the device,
one time It got detected as some modem device. Is there any way to bring it back to life ? or is it bricked permanently ?
Please Help
And Thank You in Advance !!
Update: I managed to make a connection between my PDA and PC
it is detected as "Microsoft windows mobile adapter #2", and my PDA_PC is detected in My Computer,
but when I try to flash it the software detects it i get the message to wait 5 min till the flash is over but
as soon as this message appears my PDA is getting disconnected and i get an connection error...
help ;(
Ah... and one more thing, I dont know if it matters but when i open my PDAs memory the windows folder appears to be deleted...
can any one zip their windows folder and give me a link to it... maybe that will help ;(
I have the same problem on my Mogul with connecting to my Computer! For some odd reason it won't sync and restarts my computer automatically!! WEIRD!? Just go check out some of the Unbricking posts or Google it- they may help you!

HD not recognised on any PC

Hi Guys, hopefully someone can help me here it is driving me crazy - well, here is my issue.
Doesnt matter what PC I plug my HD into it doesnt get picked up, i looked in device manager and still nothing. Its like its not connected, but it shows on the phone that it is charging. And does charge.
Can someone please help?
Thanks!
Settings - Connection - USB to PC - uncheck 'enable advanced network functionality'
All that was there is ' Enable faster data synchronization '
No advanced network functionality. Im on Telstra NextG Network Australia with there crappy stock rom if that helps.
I'm looking at a stock Touch HD and you're right- they changed the name of the box. So uncheck 'enable faster data synchronization'.
I did but it is still not working.
I have also done a hard reset and restore to manufacturers default and still not working.
What kind of PC are you using? Is it XP? If so you need to download ActiveSync.
Using XP.. I have downloaded and installed Activesync. It used to be picked up on every pc and suddenly now it doesnt.
Opened Activesync ports in your firewall settings?
Yeah its all fine, its as though the PC doesnt even recognise it. Doesnt show up in Disk Management.
hi lucky
you're already the 3rd one with this problem.
if you plug-in the usb connector, is there a dialog popping up on your hd which let's you choose between synch or hd mode?
if not, welcome to the group of disapointed htc owners.
there is already a thread somewhere about this problem. i have exactly the same, but no one could help me until now.
at least i found a way to flash a rom. the usb connection was working for about 20 minutes. afterwards it broke down again...
try the following:
1. shut down hd
2. remove SD and Sim Card
3. plug in the usb cable
4. do a hard reset by holding vol up and vol down while you press the power button
5. confirm the hardware reset
6. when the hd is booting up again, it will do some kind of customization process. during this process active sync should come up on your pc. cancel the device setup in acive sync and wait until your hd is completely configured.
7. afterwards reconnect the usb cable and active sync should work for a while...
let me know if it helped. i'm still searching for a permanent solution for this problem...
Nope, didnt work at all.
Not even the choice to decide what I want to do pops up on the phone.
Do you think it could be a hardware fault?
I think it is a hardware fault because i did a SPL boot and instead of 'USB' showing in the white box "Serial" did.
It just seems wierd because it was working fine for 2 weeks and then it all the sudden stopped and I did no ROM flashing or anything.
Should I try reflashing my device through the SD card and see how I go from there?
did you try a different cable???
I have about 20 different USB -> mini USB and only about 2/3 of them work with phones !!!
Yeah ive tried all different cables, ive tried ones that work with my diamond but still dosent work with my hd.
luckyluke1137 said:
Hi Guys, hopefully someone can help me here it is driving me crazy - well, here is my issue.
Doesnt matter what PC I plug my HD into it doesnt get picked up, i looked in device manager and still nothing. Its like its not connected, but it shows on the phone that it is charging. And does charge.
Can someone please help?
Thanks!
Click to expand...
Click to collapse
Are you getting anything popping up in device manager when you plug it in, in other words does the list refresh like it has detected a new hardware device or is it completely silent? I have seen it a couple of times where a device gets stuck as being recognized as something else. If the list does scroll (responds to the HD being plugged in) do a screen shot of everything in DM then plug the HD in and compare the lists to see if it is showing up as something else. If so, delete the device then unplug and plug in the HD again and have it reinstall the driver.
Good luck,
Gordo
I did what you said Gordo, and it doesnt show up inDevice Manager. Its as though its not even plugged in but for some reason it still recharges off the USB.
I guess about the only other thing I can think of is to plug it in on another PC and see if that computer tries to load a driver. If it does then it is something strange with your computer. If it doesn't then there is something bad with the USB port on the HD (maybe).
Gordo
Yeah I tried that but still nothing, im sending it back to Telstra, since its within 14 days of me getting it I get a whole brand new one!
thanks for your help guys

S4 broken screen and Kies does not recognise phone

Hello All,
I recently had an accident with my phone and the screen broke into a 1000 pieces but is still together in the mobile.
I am trying to recover the pictures in the internal memory of the S4, and then the insurance will give me an exchange phone.
The problem I am currently having is one that I havnt been able to find on any post on any website, The screen is broke so the touch screen doesnt work, the start button seems to not be working or does work but nothing is shown on the screen or on the LCD light to indicate its on. I am trying to plug the phone into KIES 3, But the phone is not found/recognised so dosnt appear on the screen, I try to press the start button but nothing happens to make it recognise the phone. So seems Kies is a dead end here as it dosnt pick it up, and I also know that USB debugging is not enabled, as I found out by trying to use DR FONE FOR ANDROID, I manage to get to the 2nd option screen but says the USB debugging has to be enabled to work, but without being able to see the screen I cannot enable it. Is there any programme to view the phones screen on the laptop/computer and be able to access the system and enable the USB dbug?
I am currently downloading the ANDROID SOFTWARE DEVELOPMENT KIT as I read in some post, but will this resolve my problem or am I gonna hit a dead end???
I am hoping that the ROM/software of the computer hasnt broken or got corrupted as then the phone would be dead.....
Can someone please help me asap, as meanwhile I am without any phone till I am able to repair this one....
May I add that the PC dosnt recognsise it either, no new item appears in MY PC....
Mobile version is: GT-I9505 with the carrier being Orange Spain

Note 3 into the toilet, recover pictures and videos

So my Note 3 went into the toilet few days ago.
It was unfortunate, but that stuff happens, and it was a company phone anyway.
What is more important are the pictures and the videos on it.
Here is the deal.
The phone boots obviously. My pc discovers it as a samsung galaxy note media player. If i try to browse, it says there is nothing on it.
I can see the ip adress of the phone on my home router, and i can ping that ip adress. So the phone boots, connects to the wifi, but the screen is dead.
It lights up white, i can get the vibrating response when i press where i think the keys are , but i do it blind. I dont know if it only vibrates on touch, or i am actually doing something.
Is there any way to force myself into the memory and pull the files off, the phone is only pin protected at the start, no encryption or anything like that.
Did you enable USB Debugging at some point before this happened? If so, you can try to use adb to copy the entire internal memory to your pc.
zeleni said:
So my Note 3 went into the toilet few days ago.
It was unfortunate, but that stuff happens, and it was a company phone anyway.
What is more important are the pictures and the videos on it.
Here is the deal.
The phone boots obviously. My pc discovers it as a samsung galaxy note media player. If i try to browse, it says there is nothing on it.
I can see the ip adress of the phone on my home router, and i can ping that ip adress. So the phone boots, connects to the wifi, but the screen is dead.
It lights up white, i can get the vibrating response when i press where i think the keys are , but i do it blind. I dont know if it only vibrates on touch, or i am actually doing something.
Is there any way to force myself into the memory and pull the files off, the phone is only pin protected at the start, no encryption or anything like that.
Click to expand...
Click to collapse
Install Kies 3 and see if it can recognize your phone? If it does, you can copy all data using Kies 3.
vndnguyen said:
Install Kies 3 and see if it can recognize your phone? If it does, you can copy all data using Kies 3.
Click to expand...
Click to collapse
Why didnt i think of that. Since the phone was locked it wouldnt display anything in Keys either, took me a few times to remember the positioning of the keys. Luckily the touch still works.
I have downloaded everything to my pc
Waiting now for Nexus 6.
Thank you sir.

My Samsung Galaxy A20 won't startup suddenly.

Hi Guys,
Before this happened, my phone just kept on crashing randomly but today, after it crashed, it wont turn on anymore. I only got a black screen. I did search via google some way that might fix but none of them worked. I tried but hard reset or entering via recovery mode does not work. It will just vibrate and nothing happened. The samsung logo won't even appear. I also connecting my charger while doing hard reset but it does not work either.
So I tried other ways that involves a PC to help fix my phone and I found odin. I tried using Odin but it seems that it also does not work. Somehow, the odin and my pc detects my phone but it still does not work. Logs in odin is showing that my phone is "Added". On my pc, although my pc detects my phone (a sound pops up that it detects it) but it does not show up on my file explorer. When I look it up at device manager, it is listed under Portable USB Device > MTP USB Device.
Also, I tried opening up my phone but the LCD seems fine, I opened it up since I though that the connection for LCD is loose. But this does not work either. Now, I am out of Ideas on what to. Last resort is to take it a service center but I try to avoid doing such because I want to learn how to fix this.
Need help or advise on what to do.
Hmm there's a strong possibility that your LCD may be just completely dead. It vibrates and it's detected but it isn't showing anything. Can't really think of more than that.
ShaDisNX255 said:
Hmm there's a strong possibility that your LCD may be just completely dead. It vibrates and it's detected but it isn't showing anything. Can't really think of more than that.
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Thank you for the reply! I will try to test new LCD, and update here

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