Hello All,
I recently had an accident with my phone and the screen broke into a 1000 pieces but is still together in the mobile.
I am trying to recover the pictures in the internal memory of the S4, and then the insurance will give me an exchange phone.
The problem I am currently having is one that I havnt been able to find on any post on any website, The screen is broke so the touch screen doesnt work, the start button seems to not be working or does work but nothing is shown on the screen or on the LCD light to indicate its on. I am trying to plug the phone into KIES 3, But the phone is not found/recognised so dosnt appear on the screen, I try to press the start button but nothing happens to make it recognise the phone. So seems Kies is a dead end here as it dosnt pick it up, and I also know that USB debugging is not enabled, as I found out by trying to use DR FONE FOR ANDROID, I manage to get to the 2nd option screen but says the USB debugging has to be enabled to work, but without being able to see the screen I cannot enable it. Is there any programme to view the phones screen on the laptop/computer and be able to access the system and enable the USB dbug?
I am currently downloading the ANDROID SOFTWARE DEVELOPMENT KIT as I read in some post, but will this resolve my problem or am I gonna hit a dead end???
I am hoping that the ROM/software of the computer hasnt broken or got corrupted as then the phone would be dead.....
Can someone please help me asap, as meanwhile I am without any phone till I am able to repair this one....
May I add that the PC dosnt recognsise it either, no new item appears in MY PC....
Mobile version is: GT-I9505 with the carrier being Orange Spain
Related
Two days ago my phone started to freeze up and the touch screen wouldn't work sometimes. Yesterday the phone froze so I pressed the reset button and when it turned back on the touch screen stop working for good. So I decided to do a master reset hoping it will work again, and now Im stuck on the windows mobile screen (green) and it says "tap the screen to set your windows mobile based device" but my touch screen doesn't work. Don't no what to do, the phone is stuck on this screen, please help!
this happened to me the other day. it was because of a program i had installed. all i had to do is uninstall the program and soft-reset. you shouldnt have master resetted. now you have to reflash your phone. what service and phone do you have? check the other posts for your oem rom. if you cant find it i'll help you with reflashing. good luck.
could b an easy fix wen it happened to me i was freakin i read somewere even the smallest thing between the screen and i dont a good word for it . were the srceen meets the phone one corner of my screen protecter was just between them the smallest peice in there took out my screen i anmost took it to get fixed im not saying u wont but make sure u clean the edges make sune theres nothing u in there first gl
Touch screen problem again
I have the same issue too, after hard-resetting the pda (HTC P4350) it is stuck on green screen with message " tap the screen to set up your windows mobile based device". The problem is touch screen of it is not working for quite a long time and because of this i have been using another p4350, but i think i am so careless and after dropping the second one into the water (it stayed only 3-4 seconds) its usb syncronization stopped to work, it can be charged but no data connection through usb cable (i have checked 3-4 different usb cables). Now i have a lot of information saved in the second one and i need to sync it with pc without using usb cable. I have planned to substitute pim.vol file of the first one with the second, then i will connect the first one to usb and finally sync. But this green screen really make me dissappointed.
Can anyone help me on this matter.
Thank you for all (at least for reading my problem)
sprogo said:
i have the same issue too, after hard-resetting the pda (htc p4350) it is stuck on green screen with message " tap the screen to set up your windows mobile based device". The problem is touch screen of it is not working for quite a long time and because of this i have been using another p4350, but i think i am so careless and after dropping the second one into the water (it stayed only 3-4 seconds) its usb syncronization stopped to work, it can be charged but no data connection through usb cable (i have checked 3-4 different usb cables). Now i have a lot of information saved in the second one and i need to sync it with pc without using usb cable. I have planned to substitute pim.vol file of the first one with the second, then i will connect the first one to usb and finally sync. But this green screen really make me dissappointed.
Can anyone help me on this matter.
Thank you for all (at least for reading my problem)
Click to expand...
Click to collapse
use the buttons to navigate to the screen alignment setting...[press the windows key, navigete to settings and click, scroll to bottom tab system, click on screen. Navigate to align screen and click, then use stylus to recalibrate. Hope it works.
Hi everyone i don't know if any of you guys experienced this problem before with the note 3 i bought the note 3 when i renewed my contract thinking it was a good phone good specs and the iphone was a bit too expensive for the low specs, well bought it got the smartwatch too all good for the first week it was fine and now it started to do this it won't connect to the pc via USB KIES won't find it tryed all sorts of soft/hard resets,when finally i managed to do a factory reset on the phone itself (which i struggled with because the screen would turn black and coloured lines would show) i did that and it was working afterwards .. lost all my contacts pictures etc which is kind of annoying after new years, and started from scratch did a back up this time with kies but today same thing ... won't connect through usb won t recognise the charger nothing and if i switch it off and then connect the usb it would start pulsing (vibrates slow without stopping with the screen black) additional coloured lines show from time to time.
then if i take the usb out and try starting the phone looks like nothings wrong i don't know what to do with it how to sort the problem out, also it hasn't been exposed to water or any other stuff that could cause damage!
new
now it says 'the dock is connected' when i plug the usb in and it charges but still the pc won't recognise it and kies says it doesn t recognise the device 'device not supported ' or something like that
if my phone would do that, i would think of:
1.faulty usb cable
2.faulty device
it should at least always recognize the charger and those lines and vibrating when the device is off aren´t normal.
i would try another cable if available or contact customer support for replacement.
doesn´t seem to be a software problem, how could that be when the device is off and doing weird things.
if its just about not connecting properly, check your adb drivers. open the device manager on your pc and under android device it should read samsung android adb interface.
feel free to correct me if i´m wrong (anybody).
Grab an older USB2 cable and see if that works. (plug goes in the right side of the socket) Other than that it seems to be hardware - replacement time.
Yep, sounds like you got a lemon... Unfortunately it happens...
Been trying for hours now to try and sort out an issue I am having. My S4 is damaged, the phone works but the screen and digitizer is broken. I want to check a few sms messages, access and control the phone from my PC and basically make a complete clone/image of my phone. I cannot for the life of my figure out how to do this.
I use windows 7, I have installed SDK tools, have ADB/fastbook etc. Device isn't found with ADB. Spent hours reading information about installing correct drivers, which I have done. No luck what so ever. The phone is not rooted, developers tools is not on, usb debugging is not on either.
I am starting to think this is a lost battle as I cannot sort this out.
Any ideas?
Thanks
Bump.
Anyone? Is there no way to solve this problem? Tearing my hair out.
Best bet (given ADB doesn't work) would be to root the phone & get a custom recovery on (via Odin; this is might be very difficult if you can't somehow have the phone & PC recognise each other - you don't need to have had debugging on though) then do a nandroid backup (someone using the same recovery/version might be able to walk you through the button presses.
What S4 variant (model number) are we talking about ?
MistahBungle said:
Best bet (given ADB doesn't work) would be to root the phone & get a custom recovery on (via Odin; this is might be very difficult if you can't somehow have the phone & PC recognise each other - you don't need to have had debugging on though) then do a nandroid backup (someone using the same recovery/version might be able to walk you through the button presses.
What S4 variant (model number) are we talking about ?
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GT-I9505 is the model number that is displayed behind the battery. The screen is broke and so is the touchscreen (completely black). I tried to figure out via ODIN but that wouldn't recognise the phone either. I assumed you'd need to boot in recovery/download mode but because I cannot see anything on screen, when I do the volume down, home and power thing I do not know what to do next so the phone boots up normally. I know this because I have unread SMS and when phone loads my SMS tone goes off.
Really not sure how to get around this.
You're going to have to get it into DL mode somehow (don't need to use home button on S4, just vol down/power); try a jig. Once you've done that, then you need to get the phone & PC to recognise each other. If you're having problems with that, prepare to continue to do a lot more reading/trying stuff if you're having PC-side driver issues (there's a lot of threads on here re: the issue). There's also an 'Odin troubleshooting' guide in S2 General by Hopper8 which is worth looking at as much of the stuff he suggests also holds true for the S4 (except the firmware stuff, which is obviously different).
There's not going to be any quick & easy in this instance, I'm afraid. It's going to be hard work.
Edit - Also..USB board/port on the phone might also be damaged, so when you reach the point of having tried everything on the PC-side & everything you can possibly try on the phone-side, replace the USB board/port on the phone. This is quick/easy/cheap (<US$20) to do & might just enable you to get things done where everything else has failed.
Extra edit - And...A jig working (getting you into DL mode) or not is probably a good test of whether the USB board/port on the phone is still good; I.E if the jig works, the board/port is probably still good, if it doesn't, the board/port might be shot as well.
The USB is fine because when I plug the phone in when in normal boot it recognises the data storage. I will try to boot in DL mode. Are there any gestures my S4 will do when booting in DL? Vibrations? As I cannot see anything on screen that will indicate it's worked. I think that once I can get the phone to work with ODIN/ADB I will be good to go as I am relatively tech savvy.
Nope. You're going to by flying blind so far as having no screen/no vibrations in DL mode goes. You're going to be relying on the jig working, and once you hook it up to the PC & fire up Odin, you'll know straight away whether you've got a successful connection up & running (as screenshots in the many Odin guides on here will show you).
I see, will just have to keep trying.
So on the S4 it's hold power and volume up, then wait? or do I need to press anything else afterwards? Or is it power and volume down?
Thanks
No luck with download mode. Girlfriend has a note 2, and her method is Vol down, home and power button. Screen comes up almost immediately with confirmation. Volume up needs to be pressed to confirm. Tried to replicate with S4, no avail.
No luck with starting S4 in download mode. I have followed video on youtube. Supposed to be Vol Down, Home and Power button. Wait till vibrate and warning screen, then press up. Because I cannot see the screen I cannot see the warning screen. But I Hold for 4 seconds, release just after vibrate and then press up, but phone seems to boot up in normal mode.
Ok, finally in download mode, now what? I know it works because it installed new drivers and device manager states a samsung modem. Need to try and clone and do what I need to do ASAP and taking to store tomorrow to exchange for new one.
Any last minute ideas?
Thanks
ODIN3 v1.85 shows a yellow box, this is good right? I downloaded CWM from http://galaxys4root.com/clockworkmodtwrp-recoveries/
What do I need to do next, do not want to make this worse, I just need to enable usb debugging or at least be able to use adb, I am good to go from there
Only a few hours left? Surely someone knows what Flash I need to do to allow me adb access???
Right, go into recovery mode...adb now works.
What do I need to do to enable debugging?
Edit:
I can't get adb to work... error: closed
any ideas
If you cant get adb to work in recovery then youre out of luck.
Incase this happens with new phone, always have a remote access app like Cerberus installed. MightyText is a pretty nice app too.
I see, ok no worries. Thank you anyways
Long and short of it is a company replaced a shattered screen. Then, the new screen began to peel away and then the connection became so bad that the screen is not functional. I just get a blank screen. I need to rip all of that data off the old phone so I can back it up and put it on a new phone (courtesy of the company that replaced the screen).
Here's where it gets tricky. The USB connection mode is charge only. I need to set it to MTP, but can't because the screen has lost all functionality. Without MTP, neither Android File Transfer nor Smart switch can't connect to the phone. I think Sidesync would work, but I can't install it on my phone.
An MHL cable won't help because it mirrors what is on the screen, but I can't select anything....
Are there any tricks out there that can help me before I have to send the old phone back in?
Thanks in advance!
You'll have to try fixing it temporarily . youtube has some good info
andyking33 said:
Long and short of it is a company replaced a shattered screen. Then, the new screen began to peel away and then the connection became so bad that the screen is not functional. I just get a blank screen. I need to rip all of that data off the old phone so I can back it up and put it on a new phone (courtesy of the company that replaced the screen).
Here's where it gets tricky. The USB connection mode is charge only. I need to set it to MTP, but can't because the screen has lost all functionality. Without MTP, neither Android File Transfer nor Smart switch can't connect to the phone. I think Sidesync would work, but I can't install it on my phone.
An MHL cable won't help because it mirrors what is on the screen, but I can't select anything....
Are there any tricks out there that can help me before I have to send the old phone back in?
Thanks in advance!
Click to expand...
Click to collapse
You can try and take a phone with the same os. If you have 2 computers its best (maybe one laptop or something). Turn both the phones off and connect them both to the computers and turn them both on. Look at the one that you see his screen and press the same places on your phone..
Sent from my OnePlus3 using XDA Labs
I'm in the same boat, have you found a way?
Hi Guys,
Before this happened, my phone just kept on crashing randomly but today, after it crashed, it wont turn on anymore. I only got a black screen. I did search via google some way that might fix but none of them worked. I tried but hard reset or entering via recovery mode does not work. It will just vibrate and nothing happened. The samsung logo won't even appear. I also connecting my charger while doing hard reset but it does not work either.
So I tried other ways that involves a PC to help fix my phone and I found odin. I tried using Odin but it seems that it also does not work. Somehow, the odin and my pc detects my phone but it still does not work. Logs in odin is showing that my phone is "Added". On my pc, although my pc detects my phone (a sound pops up that it detects it) but it does not show up on my file explorer. When I look it up at device manager, it is listed under Portable USB Device > MTP USB Device.
Also, I tried opening up my phone but the LCD seems fine, I opened it up since I though that the connection for LCD is loose. But this does not work either. Now, I am out of Ideas on what to. Last resort is to take it a service center but I try to avoid doing such because I want to learn how to fix this.
Need help or advise on what to do.
Hmm there's a strong possibility that your LCD may be just completely dead. It vibrates and it's detected but it isn't showing anything. Can't really think of more than that.
ShaDisNX255 said:
Hmm there's a strong possibility that your LCD may be just completely dead. It vibrates and it's detected but it isn't showing anything. Can't really think of more than that.
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Thank you for the reply! I will try to test new LCD, and update here