Not good... From the start, Radio Shack and Sprint Servers took almost 2 hrs to activate my phone and accept my Gift Card. After everything was all said and done, I was playing with the phone downloaded the updated however I didnt install it just yet.
I rebooted the phone, and now it is stuck in an endless reboot cycle... I get the Sprint logo which transitions into the 4G one and plays the little tone; Non-Stop.
All I did was tried popping in my Droid 16GB SD card and it started happening... on my way to RS now to replace. WTF ! ERRR
UPDATE: After further discussion it looks like the issue was with Exchange Server Accounts and Pin/Passwords. Continue reading the thread for more discussion
HTC is aware of the issue and will be addressing in a future update. For the time being there are two ways to bypass the reboot/restart endless cycle.
1) When creating a PIN/Password include at least one Alpha character in your password; i.e "dad1" "1223x" "bobby23", etc...
OR
2)
TripFlex said:
I FOUND A FIX TO EVERYONE'S ISSUE
Like the poster above me said, that is exactly the reason that this works.
Here's what you have to do to get exchange server hooked up normally and not have a constant reboot!
Follow these steps and you will not have any problems.
1.) Hard reset your phone (VOLUME DOWN + POWER with the phone off)
You will have to go down to "CLEAR DATA", it will ask you to confirm.
2.) Let the phone reboot, everything will be erased. Setup your exchange and google account.
WHEN YOU CHOOSE A PASSWORD, USE A NUMBER AND A LETTER
3.) Go to the market place and search for "No Lock". Download it. Install it. Run it.
4.) Press the middle button to make the phone no longer require a lock.
Voila! I just did this and it works perfect!
OP you might want to put this in the first thread you posted so other people know about it without having to go through all these pages.
Click to expand...
Click to collapse
Credit goes to Marc and Trip - Thanks guys.
That straight sucks yo...I didn't download the update at all. I hope your radio shack is better than mine. They had a total of 4 shipped to them, and they were all pre-ordered.
Damn it, and that's what I'm afraid of...
What's to do if this is the case at my RS. Also have you tried rebooting, and if its not too much trouble try tossing in another SD Card, then reboot
UPDATE: While typing this I was able to hard reset (Vol Up + power button)and it looks like its working... If I can duplicate the problem im gonna take it back, if not i'll keep it and keep a close eye for the next 30 days
Did you try pulling the battery?
Yup, tried pulling battery and everything...
I was able to duplicate the problem and its as followed;
Fresh EVO w/ 8GB Stock card.
Power Off using Off Button
Battery pull and insert Droid 16GB SD Card
Power On Via Button Causes restart
Only way to stop this from happening is a hard reset (Vol Up + Power Button)
What's weird is that when I do a hard reset with the 16gb droid sd card, the EVO starts up just fine and i am able to access my SD Card with all files without issues.
I'm gonna try doing the same procedures with the 8GB card to see if that causes the same problem - if so, it leads me to believe this is a permissions/mounting issue with the EVO that I'm assuming the bug/update fix takes care of. (I have still not yet installed the update in fear ROOT will not be accessible after the update)
Jason
UPDATE 1: Using the same instruction above, however going from the 16GB to 8GB the phone restarts fine with no reboot cycle.
UPDATE 2: Same instructions going from 8gb back to 16gb is now fine.... seems like the phone wanted to read the 16gb first - im confused *SCRATCHING HEAD*
I had the exact same issue with a brand new EVO that I accepted the OTA update (a Sprint rep confirmed that the update was specifically to address the SD card issue).
After the update installed and unit rebooted, it went into an endless cycle. I had to hard reset, and the device is in the process of Hands Free Activation. Will update when I have more info.
Mine is doing it with and without the memory card. F(@#& now i have to go back to the damn store! UGH!
It also started doing this after i did the upgrade.
khov,
I'm downloading the update each time I had to hard reset, however I am not installing it... Were you doing the same ?
OK GUYS, seems the issue at least for me was something with exchange server. After i connect to my exchange server it gives me this endless reboot.
here's how to fix it and start over. Press and hold VOLUME DOWN and POWER BUTTON until a screen comes up, at that screen select clear data
it will reset your phone to factory but that's better than a rebooting phone.
Trip !
You're a genius! It seems that after I initially did the hard reset, I didn't setup my exchange account. After I thought everything was all fine and dandy, I setup my exchange account started reading the replies and found Trip's findings...
Low and behold, without tampering with the SD Card, I rebooted (after i setup my exchange account) and now it has me in an endless reboot. FACK !
Anyone else please verify. Add Exchange account and restart...
It's the password that Exchange makes you set up.
Turn off "Require Password" on your Exchange ActiveSync Mailbox Policy under Client Access.
See my other post here.
jaypeezee said:
Trip !
You're a genius! It seems that after I initially did the hard reset, I didn't setup my exchange account. After I thought everything was all fine and dandy, I setup my exchange account started reading the replies and found Trip's findings...
Low and behold, without tampering with the SD Card, I rebooted (after i setup my exchange account) and now it has me in an endless reboot. FACK !
Anyone else please verify. Add Exchange account and restart...
Click to expand...
Click to collapse
Yeah i know and this is not going to work for me either unless they get a fix out ASAP i HAVE to use an exchange server. It's bad enough i have to enter a damn password everytime but now this...ugh!
Soupskin said:
It's the password that Exchange makes you set up.
Turn off "Require Password" on your Exchange ActiveSync Mailbox Policy under Client Access.
See my other post here.
Click to expand...
Click to collapse
That's not a possibility unless someone comes out with an app to bypass the password.
I work for a VERY LARGE company that runs our exchange server, i cannot edit those settings.
TripFlex said:
That's not a possibility unless someone comes out with an app to bypass the password.
I work for a VERY LARGE company that runs our exchange server, i cannot edit those settings.
Click to expand...
Click to collapse
Try using TouchDown then.
Soup.
Thanks for the suggestions but this should not be necessary ! WTF. Who should I be pissed off at, HTC or my IT department for requiring a password.
What's weird is when I had an iPhone, I was required to put a password. When I switched to the Droid, It never prompted me for one. Now that I've switched to the EVO, its asking me for one but casues these endless reboots.
Like Trip, I cannot ask my IT dept to remove the use of a lock code. I work for a City Government that shares lots of data sensitive material via email (I know, dumb right) and I NEED access to it.
jaypeezee said:
Soup.
Thanks for the suggestions but this should not be necessary ! WTF. Who should I be pissed off at, HTC or my IT department for requiring a password.
What's weird is when I had an iPhone, I was required to put a password. When I switched to the Droid, It never prompted me for one. Now that I've switched to the EVO, its asking me for one but casues these endless reboots.
Like Trip, I cannot ask my IT dept to remove the use of a lock code. I work for a City Government that shares lots of data sensitive material via email (I know, dumb right) and I NEED access to it.
Click to expand...
Click to collapse
Sprint or Google is to blame here. It's Sprint's build of 2.1 that has the problem. I talked to them today and they acknowledge the problem and say that the fix won't come until 2.2 is released.
Everyone needs to call Sprint and complain in order to have a fix pushed out sooner than the 2.2 release date.
In the meantime, someone give TouchDown a shot and let us know if that is a feasable workaround or not. I would but I've already turned the password policy off for my account on my Exchange server.
I made this happen to a demo unit I was playing with (while the rep at Radio Shack continued to try to activate my phone - took nearly 2 hours to complete).
I was playing with HTC Sense's "Scenes" feature. I believe I was switching scenes too quickly, it automatically rebooted itself, and as soon as it started up again and got to the lock screen, I tried to use it and it rebooted again. I allowed it to reboot, and instead of immediately trying to unlock the screen, I let it sit and fully load, and it worked properly.
I don't know what the issue is, but I have yet to experience it with my own Evo... yet.
Soupskin said:
Sprint or Google is to blame here. It's Sprint's build of 2.1 that has the problem. I talked to them today and they acknowledge the problem and say that the fix won't come until 2.2 is released.
Everyone needs to call Sprint and complain in order to have a fix pushed out sooner than the 2.2 release date.
In the meantime, someone give TouchDown a shot and let us know if that is a feasable workaround or not. I would but I've already turned the password policy off for my account on my Exchange server.
Click to expand...
Click to collapse
I did call Sprint! The lady was a complete dumbass, i told here "i know exactly what the problem is there's no need for me to go BACK to the store" ... she basically read off a computer telling me what to do
drove me nuts
TripFlex said:
I did call Sprint! The lady was a complete dumbass, i told here "i know exactly what the problem is there's no need for me to go BACK to the store" ... she basically read off a computer telling me what to do
drove me nuts
Click to expand...
Click to collapse
Wow.. suck.
I guess I got a rare one. The dude I talked to actually listened, put me on hold to speak with colleagues, and then confirmed and added my number to some list of affected people.
Hmm I just got off the phone with a Tech Support rep who sounded like he knew what he was talking about.
According to him, there are two UPDATES, an HTC system update (SD card issue) and a Firmware Update (fixes exchange issue)... he told me to go and manually check for updates - one of these should fix the issue ? does this sound legit /
I've had the phone for a few months, only used it for 2 weeks then put it back in the box with plans to resell it. Dad needed a new phone for his job so i decided to give it to him and every day for the past week ive gotten at least one phone call from him with problems. He is extremely new to smart phones but I never had a single issue with this phone prior to giving it to him. For some reason he will receive text messages or voice mail and sees the notification icons up on the notification bar but when he goes to pull the bar down it does nothing. The only way to resolve this issue is to restart the phone then all of a sudden the pull-down starts to function as it should. The phone is completely stock out the box i didn't feel the need to touch anything or have to root it for any reason.
He had to go to AT&T to get a sim card for it and the people there basically wanted to run him out of the store and not even touch the phone because they do not sell it so not a single person wanted to even help him out even though he just dropped more money into their pockets by upgrading his plan to a smart phone plan. before i gave him the phone all i did was a factory reset to wipe out any of my data on the phone so it was clean and like new for him.
Im at a loss because the whole time i used the phone i had no issues and since the day he got it he has had nothing but problems. I chalked this up to user error but its not because when he gave it to me to see if i could figure out why things were acting weird the only thing i could think to do was restart the phone. Does anyone have any suggestions as to why this may be happening and/or how to go about fixing it and not making him regret ever having to get a smart phone much less this N4?
New paragraph!
What messaging apps are you using? You could always download the toolkit and flash the stock factory image again.
I would try another factory reset just to make sure things didn't go haywire during the reset you already did. I have had a bad reset with a phone before.
Sent from my Nexus 4 using Tapatalk 4 Beta
yeah im gonna have to get with my dad and fool with the phone more. Its hard to troubleshoot something when he lives 45mins away and calls me with problems while im at work.
ONCE AGAIN the whole phone is stock so that would lead me to believe that the stock messaging app is being used. I will talk him through doing a reset again and see how that works out for him. From what he told me the only app hes even installed outside of everything that comes on the phone was Map Quest, which i told him he shouldn't need because Google Maps is already loaded on. So first im going to have him uninstall that from the phone as well as from his downloaded apps list in the play store and see if that changes anything.
Today my phone went nuts trying to get me to update my phone about every 10 seconds, I couldn't do anything at all today because the popup screen wanting me to update my phone kept on incessantly popping up. At about 5 o'clock this evening it automatically turned off my my Mobile data settings and I couldn't do anything until I figured out what happened and turned it back on. Then at about 11 p.m. my phone automatically shut down while i was texting a message and started downloading the update that for over a month I have been denying! What kind of Jack booted Nazi thuggery invades my personal property and jams down my throat something I don't want?!
How do I reverse this violation of privacy and personal property?
- Thank you, Cris
ok, I was a little hot last night, but seriously, how can I erase what I didn't want and block future intrusions?
Thanks - Cris
ive been having problems with it too...
my music player (google music) freaking skips and pauses on both music on and off the device and on bluetooth and headphone jack...pandora is fine though...weird...
as far as i know i think the only way is to root the phone then freeze something on TiBU
I am thinking a root is an order as well, but I'm afraid that this latest update may have done something internally that would brick my phone if I do that. As far as I can tell from what I've read so far it is still safe but I still want to do some more research to make sure that that is still the fact. Even so, it doesn't change the fact that I feel like I was violated as I paid a lot of money for this phone and its mine not theirs. Its like if you bought a programmable TV and had it in your house and then the manufacture came in your home and changed your programming without your permission. It seems like that should be illegal and I should be able to sue them just on the premis alone.
delete post
Okay, so my old phone basically broke after I updated to 4.4.4, my service was absent almost everywhere, my bluetooth went in and out, my phone was slow and froze constantly, and my battery could drain completely in like 30 minutes if I didnt turn everything off and hardly use it, then it would maybe last a few hours. So I got a replacement through Verizon, and lo and behold, it came with 4.4.2. My last post was about me trying desperately to root, but I couldnt because of my 4.4.4 update. So I was thrilled. I transferred all my stuff, and actually managed to use towelroot and it worked.
Then, my phone automatically downloaded the update, and I couldnt figure out how to stop the update popup or notification. Nothing I tried worked, and I downloaded a few apps to try and turn it off. Disabling or etc Google Services Framework does nothing, but somehow, everything else I did managed to make the phone basically unusable. I get two errors: "Unfortunately, the process com.google.process.gapps has stopped." and the same one but about Google Play Services. I tried to undo what I did but it didnt fix it. I reset my phone to factory settings, and while that stopped the downloaded update from popping up, i cant use it because the popups are there literally every 2 or 3 seconds. I cant navigate through a menu without tapping a hundred times, usually on the wrong buttons. I dont have wifi on, so the ota update hasnt downloaded.
Im going to probably take it to Verizon tomorrow and ask them if I can just get a replacement replacement, but I hate having to do all that, because I might have to wait even longer now. If somebody has any idea how to fix google play services, please tell me. I reenabled them, cleared data and cache, force stopped them, turned them back on, nothing fixes it.
Also, I desperately need to know how to prevent an update from downloading, and how to get rid of it once it is downloaded. Ill have root access, but none of the methods Ive googled have worked, please help me, Im so frustrated with Verizon and Samsung all this bull**** now. Why cant they just let us enjoy our devices?
First off a Verizon store will not give you a new phone unless you are inside of 30 days of a new purchase. Ofirst din 4.4.2 to give it a clean start. Re root phone. Then disable sdm which will stop all ota updates.
No, Verizon will give you a replacement if you have their insurance. I've gotten dozens this way. As long as there isn't any serious physical damage like obvious scratches or cracks, water damage, or anything similar they overnight you a brand new device.
I have two phones in my possession right now, on Monday I'll have a third. I went in and showed them the replacement, they seemed confused, but they always do. They told me to just send back the broken replacement and went ahead and put in for a new one, which Ill get Monday since tomorrow is no post.
So that problem is solved.
Ill try what you suggested when I get my replacement. I've never rooted beyond the towelroot I mentioned before, so this is all new to me. It seems like some methods I've seen only work on certain phones, so thats what Im worried about.
Do you think you could give me more specific instructions, because I have no idea what everything you said meant. Im just tired of googling everything you know? Id appreciate it!
Thank you for the reply!
drewcam888 said:
First off a Verizon store will not give you a new phone unless you are inside of 30 days of a new purchase. Ofirst din 4.4.2 to give it a clean start. Re root phone. Then disable sdm which will stop all ota updates.
Click to expand...
Click to collapse
My phone was in my pocket at work when I started hearing a woman's voice speaking Korean coming from it. I took my phone out to see that the phone seemed to have started some sort of update process without my prompting. All of the text was in korean, and my touch screen didn't function right. I restarted it several times, but was repeatedly brought back to the same screen. It asked me what language I spoke, and with some difficulty I managed to get it set to English. But that didn't help much. The touchscreen was being very whacky, and I could not get it to respond well enough to make it passed the series of menus. I was forced to reformat my phone. I have no idea what happend to it, but it works now. Is there any way to get my data back? I don't like to backup personal files. I usually recover data with recovery software. Until now it's never been an issue. I've never had anything like this happen before. It's a complete anomaly. I have no idea what would have caused my phone to do what it did. I don't even use it for much else but calls and texts.
TL;DR What is the best way to recover recently lost data on a note 4?
Apart from running data recovery software on your device. I don't think there is any other way to recover your data from it. You could take it to a Samsung Service Center, explain what happened with your device and ask them to help you. However because of the Data Protection Act they may not do so.
Solopopo said:
I don't like to backup personal files. I usually recover data with recovery software. Until now it's never been an issue. I've never had anything like this happen before.
Click to expand...
Click to collapse
It always happens eventually. I'm afraid you will probably have to mark this down as 'lesson learned' and be sure to backup in future. In backup speak: "One is none".
If you're concerned about personal files being compromised because of a backup copy, use strong encryption: https://veracrypt.codeplex.com and store them locally, not in the cloud.
EDIT: And, by the way, recovery software doesn't work if your device is lost or stolen (immersed in water, shattered, burnt, blown up etc, etc...).
Solopopo said:
My phone was in my pocket at work when I started hearing a woman's voice speaking Korean coming from it. I took my phone out to see that the phone seemed to have started some sort of update process without my prompting. All of the text was in korean, and my touch screen didn't function right. I restarted it several times, but was repeatedly brought back to the same screen. It asked me what language I spoke, and with some difficulty I managed to get it set to English. But that didn't help much. The touchscreen was being very whacky, and I could not get it to respond well enough to make it passed the series of menus. I was forced to reformat my phone. I have no idea what happend to it, but it works now. Is there any way to get my data back? I don't like to backup personal files. I usually recover data with recovery software. Until now it's never been an issue. I've never had anything like this happen before. It's a complete anomaly. I have no idea what would have caused my phone to do what it did. I don't even use it for much else but calls and texts.
TL;DR What is the best way to recover recently lost data on a note 4?
Click to expand...
Click to collapse
You have enabled voice assisst. Press your home button 3 times, it should turn it off next time you such an issue. Why did you rush and factory reset?!