I've had the phone for a few months, only used it for 2 weeks then put it back in the box with plans to resell it. Dad needed a new phone for his job so i decided to give it to him and every day for the past week ive gotten at least one phone call from him with problems. He is extremely new to smart phones but I never had a single issue with this phone prior to giving it to him. For some reason he will receive text messages or voice mail and sees the notification icons up on the notification bar but when he goes to pull the bar down it does nothing. The only way to resolve this issue is to restart the phone then all of a sudden the pull-down starts to function as it should. The phone is completely stock out the box i didn't feel the need to touch anything or have to root it for any reason.
He had to go to AT&T to get a sim card for it and the people there basically wanted to run him out of the store and not even touch the phone because they do not sell it so not a single person wanted to even help him out even though he just dropped more money into their pockets by upgrading his plan to a smart phone plan. before i gave him the phone all i did was a factory reset to wipe out any of my data on the phone so it was clean and like new for him.
Im at a loss because the whole time i used the phone i had no issues and since the day he got it he has had nothing but problems. I chalked this up to user error but its not because when he gave it to me to see if i could figure out why things were acting weird the only thing i could think to do was restart the phone. Does anyone have any suggestions as to why this may be happening and/or how to go about fixing it and not making him regret ever having to get a smart phone much less this N4?
New paragraph!
What messaging apps are you using? You could always download the toolkit and flash the stock factory image again.
I would try another factory reset just to make sure things didn't go haywire during the reset you already did. I have had a bad reset with a phone before.
Sent from my Nexus 4 using Tapatalk 4 Beta
yeah im gonna have to get with my dad and fool with the phone more. Its hard to troubleshoot something when he lives 45mins away and calls me with problems while im at work.
ONCE AGAIN the whole phone is stock so that would lead me to believe that the stock messaging app is being used. I will talk him through doing a reset again and see how that works out for him. From what he told me the only app hes even installed outside of everything that comes on the phone was Map Quest, which i told him he shouldn't need because Google Maps is already loaded on. So first im going to have him uninstall that from the phone as well as from his downloaded apps list in the play store and see if that changes anything.
Related
I just bought my xv6900 2 days ago and i noticed that each time my phone goes idle as it goes to sleep and when someone text messages me i dont get a notification until i turn on the phone again with the button on top of the phone. and also sometimes i dont receive a call and when i next turn back on my phone it says missed call..
does anyone perhaps have the same problem or know whats wrong with my phone?
I have had the same problem and can't figure it out. I've done a hard reset and that fixes it for a bit, but no long term solution.
I have the following Software Installed:
SPB Mobile Shell
VIP Ringtone Manager
Shubaroo Group SMS
Check this out
http://forum.xda-developers.com/archive/index.php/t-344852.html
i have yet to install any other apps that didnt come with the phone. and i read that forum link u gave me, it doesnt seem to be my battery because i know my battery was at 80% when this happend. its such a nice phone but this really pisses me off. wish there was a solution.
I am having the same issue. I called verzion and they know nothing about it. Everyone who has this please call. I really like this phone but if it doesnt work like a phone its useless.
I've seen same problem on a Sprint Touch so it's not specific to Verizon.
I had 2 Sprint Touch phones side by side and one would not wake up from suspend for an incoming text or phone call. The second Touch worked properly and they had the exact same configuration. No clue why some of the HTC Vogue's have this issue and others don't.
I would call Verizon and ask for a swap if they ignore your problem.
Well I did a hard reset and it worked great for few days! Now back to normal.. looks like it is going back to verizon. Not sure what to get though.
Got the same problem but some days it works fine and some days it doesnt. I througth i had to much stuff saved or downloaded on the phone but when i removed programs that i downloaded that i never used it didnt fix anything so im puzzled like everyone else here.
same issue
I have had mine for several months now, i just had to do a hard reset recently and my phone has done the same exact thing ever since. I thought maybe it was a problem with polling. I did notice this time I hard reset, verizon did not have me set my A key, instead they changed something on their side and had me do a 228 reprogram. So i wonder if something is being changed via this new method ( the guy told me he just figured out he could do it this way and not require me to set my akey ).
Picked up a brand new Sprint HTC Hero on Monday (10/12/9) and within about a day it had stopped working entirely and was swapped out by a Sprint Repair Technician for another brand new one. I wanted to share the issues/experience.
Having spent an entire day fiddling about with the device, I noticed a couple of processes freaking out and needing to be forcibly shut down. I found out that this was because it had 0 internal memory left. I think that this was because I set up my gmail app to sync absolutely all my email to my phone, which obviously took up all the memory.
Without really taking too much time to think, I just decided to do a hard reset of my phone and restore it to factory settings. All seemed to go fine.
But the next day I was noticing that I wasn't not able to receive text messages. I was still able to make/receive call, and send texts, just not receive texts.
Everything worked perfectly prior to the reset: could make and receive both calls and texts, browse the internet etc. - the only thing that wasn't quite working was the bluetooth connection to my car: it was able to pair fine, but anytime it tried to do anything e.g. make a call/play music via bluetooth, the connection would die. However, a bluetooth connection to just a regular headset worked flawlessly.
I spoke to Sprint Customer Service on & off for about 2 hours. They tried refreshing the text messaging service on their end a few times. They also had me check that my phone was correctly programmed: the MDN number had actually reverted back to the temp number I was given (I was porting a number over from TMob). However, even after correcting this MDN number, it still did not work.
I was tempted to just go and get a replacement from the Sprint Store, but there was a repair center about 5 minutes away. Very helpful guy there (who actually ended up staying an hour after his shift was supposed to end) took a look at it.
He was able to replicate the problem exactly as described above. He decided to transfer the number to a different phone (a palm treo I think), and all the test text messages came flooding down. Although this would point to an issue with the phone, this could not rule out a network issue (for reasons that he did explain, but I can't quite remember). He then tried a hard reset himself: didnt do anything.
Finally, he told me that he had a new Hero sitting in the back. He tried setting up this new phone with my number and it worked perfectly.
So in short, my phone is heading to Kansas City (Sprint HQ from what I understand) to be broken down and examined.
Sprint repair guy said he had never seen anything like it before.
Want to also mention that both the Sprint Store salesmen and repair guy were the most helpful people Ive ever met. My salesman was actually on vacation: when i called the store to report the issue, they called him and he called me...very impressive. The repair guy also went above and beyond to keep me informed on the progress (as I was waiting while he worked on it), not to mention him working overtime.
I literally ported over last week from Tmobile and have been blown away by their service.
Just wanted to share the story. Feel free to get in touch if you want me to elaborate on anything.
UPDATE:
The brand new replacement phone has done the EXACT same thing.
Contacted the sprint repair tech. He says that sprint techs have a private internal forum and that the issue has been reported in the past (one of the reports was from a sprint employee who experienced identical problems (on Oct 8th - prior to launch).
From what Ive been told, the internal memory being full is the first symptom of the issue and that android processes begin to be forcibly shut down, and then txt messages cannot be received. Apparantly Sprint/HTC have an idea of what may be causing the issue but have not been more specific than that on the internal forum.
I'm getting my Hero swapped out for a brand new one (for the 3rd time) after work today. I've been advised to keep high-end feature use to a minimum (e.g. google contact/mail/calendar sync etc) until he has heard back from his development team.
Your title is quite misleading. Still happy it worked out for you in the end.
Yah your title is pretty terrible IMO for the post content.
Glad it worked out for you. I had a similar issue and had to have the device re-provisioned which didn't work, reset the device after the re-provision and it worked without issues since.
I have had mine for a while and installed around 60 apps on it yesterday all while surfing the net and texting. Before I went to bed I power cycled my phone and it was searching for service. Didn't have time to troubleshoot it until today noticed it was force closing several different things randomly and said I was out of memory. I uninstalled several programs and had around 30 mb free and still random force closings and no service.
Ended up doing a factory reset which seemed to fix the issue as I can receive calls and surf the market and internet but I'm not receiving text. As a matter of fact people said they were responding to my texts last night yet I never received any of them despite being able to surf the market and play games on my phone.
So now I'm wondering if my hero is jacked up as well and I'm wondering if it's related to using up all the memory on the device but I'd think doing a factory reset should have fixed everything but it seems like something isn't getting fixed correctly as I just had someone send me a text to test my theory and I haven't received it yet I can still do everything else on my phone.
If you are auto closing everything without setting up exceptions you will have issues. My radio stack became unresponsive after auto closing everything and I had to go through the system files that were running one by one to place them on the exclusion list otherwise it would keep happening. Now no issues.
I had the same issues with not getting txt msgs at first. I told the sprint rep and he simply tokd me to reset my phone...and it works great since then
Update to Original Message - Brand New Replacement Hero w/ Identical Issues
Yeah, the title may have initially been misleading, but it turns out its spot on.
The brand new replacement phone has done the EXACT same thing.
Contacted the sprint repair tech. He says that sprint techs have a private internal forum and that the issue has been reported in the past (one of the reports was from a sprint employee who experienced identical problems (on Oct 8th - prior to launch).
From what Ive been told, the internal memory being full is the first symptom of the issue and that android processes begin to be forcibly shut down, and then txt messages cannot be received. Apparantly Sprint/HTC have an idea of what may be causing the issue but have not been more specific than that on the internal forum.
I'm getting my Hero swapped out for a brand new one (for the 3rd time) after work today. I've been advised to keep high-end feature use to a minimum (e.g. google contact/mail/calendar sync etc) until he has heard back from his development team.
I will keep you all posted (if any of you are at all interested). I never usually post my boring issues on forums, but I thought this was pretty interesting given how new the CDMA Hero is.
Yes pllease keep us updated as i had the same issues as you did until i resetted my phone. I hope an update will fix the issue
lawsofpower48 said:
Yes pllease keep us updated as i had the same issues as you did until i resetted my phone. I hope an update will fix the issue
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were you able to receive text messages after the reset? if so your problem is different to mine as a reset doesn't fix it at all
dom2114 said:
were you able to receive text messages after the reset? if so your problem is different to mine as a reset doesn't fix it at all
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Click to collapse
Ya after reset my phone has been fine.
3rd Update - 3rd Replacement Hero
So I've just picked up my 3rd phone. The previous 2 are being sent off to Sprint HQ so they can determine exactly what is going on.
Apparently (as I think I mentioned previously), Sprint HQ have a very good idea as to whats going on but a) need to confirm it and b) wont tell the Sprint repair tech what they're thinking. In an email that HQ sent to the tech, they said:
“We should be hearing about a resolution shortly and I can check in with him later on today. I would simply let your customer know that this is the highest priority at development and they are close to a resolution.”
In the mean time, I've been advised not to install any non-standard apps i.e. anything but facebook/google. The tech has a feeling its down to one of the 2 memory management apps I used, Advanced TaskKiller Free and TaskKiller Free. Apparently the Sprint employee that I mentioned earlier that had this issue was also using a TaskKiller app. I was also advised not to set up any Microsoft exchange accounts as some problems have been reported, but I dont think its anything really to do with this (however, I'm following his advice all the same).
Should be hearing something from the tech guy early next week and will post the feedback.
mine is doing the exact same thing!!! i thought is was that nobody has texted me in the last couple of days but i was dead wrong..... im gonna try to uninstall task killer free and reboot to see if thats the problem.... if not, then back to the Sprint Store
Thats what happens when Sprint decides to patch up Android with CDMA support rather than waite for native in 1.6
You guys aren't just killing all the tasks when you are running these programs are you?
Aridon said:
If you are auto closing everything without setting up exceptions you will have issues. My radio stack became unresponsive after auto closing everything and I had to go through the system files that were running one by one to place them on the exclusion list otherwise it would keep happening. Now no issues.
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where can i acces this exlusion list?? and which files should i include?
Rootwind said:
You guys aren't just killing all the tasks when you are running these programs are you?
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Click to collapse
i was till i heard it was the problem.... but i uninstalled the task killer and rebooted already and it still not receives...
has anybody bother to update there prl and profile? being that it was sitting in the box for a month or so.sprint has updated there prl recently and that may fix the issue...
reddick said:
has anybody bother to update there prl and profile? being that it was sitting in the box for a month or so.sprint has updated there prl recently and that may fix the issue...
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Click to collapse
i did.... still same issue
I had to reset my phone twice today just to get the internet connection back. Android is a joke or maybe its just sprint. Im moving back to winmo as soon as hd2 is here in the US.
I can assure you it is not Android, but Sprints implementation of Android on the Hero. Hopefully we'll get a 1.6 update soon. Hang in there, it'll be worth the wait.
i hope so. i really miss bluetooth transfer and exchange server is constantly on i want to be able to set peek times. i also want me notifications to repeat until i acknowledge them. missed call only works or missed calls and sms.
katmandu421 said:
I can assure you it is not Android, but Sprints implementation of Android on the Hero. Hopefully we'll get a 1.6 update soon. Hang in there, it'll be worth the wait.
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I have reset my phone three times now and still not working. I can assure you this has nothing to do with the network as I'm still able to receive calls and emails hence not the network but what I believe to be HTC. Let me clarify, I believe I have either installed an app that corrupted my ability to receive sms text or somehow messed my phone up however it's the phone itself that's not erasing all info when I do a reset like it should.
I still have audio files from sound boards I installed when I initially got the phone that are still present after four factory resets that shouldn't be. This is a phone issue and not a network issue. Sadly the phone is so new there isn't a rom I can flash to that would fix the issue as whatever I did to my phone a factory reset isn't fixing it. It's that simple, if HTC made it to where a factory reset put the phone back to the original state then I wouldn't have this issue or files present from 3-4 factory resets ago....
This is frustrating :O
Hi everyone I preordered on the first day and I got one of the first batches I guess. Well up until a few days ago everything went well with the phone. But 2 days ago i put my phone in my pocket at work and 4 hours later I pull it out during lunch break and my phone was completely erased. It went back to stock asking for me to enter my google account. At first i thought that launcher pro was closed and i was back at the original home screen but everything was actually erased. I couldn't believe it. I never had this happen on any of my previous phones.. So I reinstalled everything and the same thing happened the next day but this time my phone was on and launcher pro kept force closing and it was stuck in a loop. Then i went to reboot and the phone was completely erased again. Is this apart of that rootkit chip that i have been hearing about? I havent even tried the temp root. When I think about it i have just started using launcher pro a few days ago. Could that be the problem? For now I wont use launcher pro and see what happens and I will keep yall updated. And thanks for any help that you can provide.
LAWL.... and the NAND strikes back.... if it happens consistently thatn it might be time to exchange for another oner
That happened to me once too. I also thought it might have been an adw launcher issue. Ive been back to the standard launcher for about a week now without any issues, but I dont really know if that was the problem
I don't know if Launcher Pro might be the problem. That was probably the first thing I installed when I received the phone. I haven't had this happened to me and I'm using the Visionary temp root.
ok so far since i dont have launcher pro installed everything is working fine no reboots today from what i can tell.
I had the same exact problem. I go to sleep, wake up to look at my phone to send a text.. and all of my text are removed. This happened yesterday, I was soo mad I contacted Tmobile and they told me some stupid stuff like get a sms backup.. I just paid 300 dollars for a phone, which was no problem, but we as customers shouldn't have to backup our text every 2 days.. that is redic to me. I am the type of person that likes to keep my LOGS of my text so I really like having them there even from my old G1 3 years ago I try to keep them. old pictures that girls send me via text I want to keep that.... and keep in mind I don't use launcher pro just because of the problems i've been hearing it has. SO this happened on a Stock, never tried the temp root tmobile G2. crazy huh? and I don't have insurance on it, so I am kinda put in a bad position. ANy suggestions? it's past my 14 days. Keep in mind I REALLY love this phone though, just that was too much for me. I don't want to go to sleep and wake up with every text removed ever again. Oh and I get random reboots.. prolly 2 a day. HOpfully this update I am hearing about from androidspin will stop all those problems.. is it me or does the G2 seem to have worst reception than the G1? sorry for the long message, just wanted to vent to other G2 users.. I love the phone though, best phone ever if working correctly
Try waking with no software on your phone. That happen 36 hours after getting the phone. Did a recovery and everything came back With the exception of all my personal stuff. Funny thing is whatever happened In the middle of the night fried my sim. Everything is good now going on 2 weeks. I absolutely love this phone.
Sent from my T-Mobile G2 using XDA App
I just got my G2 delivery from Verizon and have been playing around with it for about an hour or so. I have the preinstalled sim card pulled out because I need my other phone as my daily use phone for the time being until I have time to transfer things to the new phone. So for now i'm just using wifi to play with the G2. It came with the OTA update 24A already on it so I guess i'm up to date.
So far the phone seems to work great except for two odd problems that I can't seem to resolve even with two factory resets. Just wanted to see if anyone has any answers, if I have a faulty phone or if this is just how things work with this phone. Both problems happen on a reboot of the phone.
1.) I set my brightness level manual 50% and my screen timeout to 30 seconds but everytime the phone reboots, it resets the brightness level to 100% and the screen timeout back to the default 1 minute setting. If I make the changes again and reboot the phone, it resets things again back to default. Is this a software glitch? Does this happen to everyone? Or do I have a problem that requires me to return the phone for a new one. I guess I could live with it, but i'd rather not have to.
2.) This one is really odd. The first time I turned on the phone or did the factory resets, I had a notification in the drop down list that I needed to accept LG user agreements. I did so and the notification went away. When I restart the phone, the user agreement notification pops up again, but this time it doesn't ask me to accept anything. I just need to clear the notification from the drop down list. How on earth am I supposed to get this to go away completely.
I haven't rooted it yet because I might need to return it so I am completely stock at the moment. The only thing that I don't have is the sim card installed, but I can't imagine that not having the sim card plugged in would cause these two problems. Does anyone have any possible reasons for these two problems or should I just return the phone to Verizon for a new one?
Thanks for any suggestions....
EDIT: Did a little research and found a post on the AndroidCentral forum that my brightness problem may indeed be the result of having the sim card pulled. I have to wonder if it is also the reason for my user agreement problem, but won't know for sure until I can put the sim card from my old phone in the new phone. For now I will take a wait and see approach. Feel free to delete this thread if need be.
So I was doing cardio at the gym with my rooted verizon s5 in my pocket. It was only for about 30 minutes and I checked my phone before I started. Once I finished, I checked my phone, only to see the set-up menu asking me what language I wanted, gmail account, etc. I have a lock screen on my phone, so I don't see how it could have pressed the right buttons to reset in my pocket even of the phone was turned on somehow. I had quite a few hours customizing it, so I'm pretty pissed. I did do a back-up and according to root checker I still have root access, so I guess I'll just do that even though the back-up is like a month old. I'm just wondering what the hell happened, and more importantly, how I prevent it in the future. I was getting constant requests for updates and security reports, but always dismissed them because I was told that was normal. Thanks in advance and let me know if you need anymore info.
Mathlete33 said:
So I was doing cardio at the gym with my rooted verizon s5 in my pocket. It was only for about 30 minutes and I checked my phone before I started. Once I finished, I checked my phone, only to see the set-up menu asking me what language I wanted, gmail account, etc. I have a lock screen on my phone, so I don't see how it could have pressed the right buttons to reset in my pocket even of the phone was turned on somehow. I had quite a few hours customizing it, so I'm pretty pissed. I did do a back-up and according to root checker I still have root access, so I guess I'll just do that even though the back-up is like a month old. I'm just wondering what the hell happened, and more importantly, how I prevent it in the future. I was getting constant requests for updates and security reports, but always dismissed them because I was told that was normal. Thanks in advance and let me know if you need anymore info.
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Click to collapse
well, maybe it accidentally updated while in your pocket? lol maybe it shut off n u pressed recovery buttons?
Extreme Syndicate | The PURGE
Mathlete33 said:
So I was doing cardio at the gym with my rooted verizon s5 in my pocket. It was only for about 30 minutes and I checked my phone before I started. Once I finished, I checked my phone, only to see the set-up menu asking me what language I wanted, gmail account, etc. I have a lock screen on my phone, so I don't see how it could have pressed the right buttons to reset in my pocket even of the phone was turned on somehow. I had quite a few hours customizing it, so I'm pretty pissed. I did do a back-up and according to root checker I still have root access, so I guess I'll just do that even though the back-up is like a month old. I'm just wondering what the hell happened, and more importantly, how I prevent it in the future. I was getting constant requests for updates and security reports, but always dismissed them because I was told that was normal. Thanks in advance and let me know if you need anymore info.
Click to expand...
Click to collapse
Did you have the bottom check box in this Settings screen checked?
Mathlete33 said:
So I was doing cardio at the gym with my rooted verizon s5 in my pocket. It was only for about 30 minutes and I checked my phone before I started. Once I finished, I checked my phone, only to see the set-up menu asking me what language I wanted, gmail account, etc. I have a lock screen on my phone, so I don't see how it could have pressed the right buttons to reset in my pocket even of the phone was turned on somehow. I had quite a few hours customizing it, so I'm pretty pissed. I did do a back-up and according to root checker I still have root access, so I guess I'll just do that even though the back-up is like a month old. I'm just wondering what the hell happened, and more importantly, how I prevent it in the future. I was getting constant requests for updates and security reports, but always dismissed them because I was told that was normal. Thanks in advance and let me know if you need anymore info.
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Click to collapse
I restarted mine the other day pulling it out of my pocket. I thought that was odd...
Samsung pocket reset explained. ****ED ME OVER
So about 3 months ago i was playing ultimate Frisbee on a school trip with some friends with my S5 in my pocket. After about 30 minutes of play i heard my phone making a strange noise. I pulled it out and realized i was operating in Chinese on a screen that was seemingly a setup screen. All my phone data had been lost due to a factory reset. I was pissed but it wasn't that big of a deal because i had gotten the phone a week earlier. So I reinstalled the few apps I had, re downloaded my contacts, and didn't look into to it much. But today, four months later, I was doing the same exact thing, playing ultimate Frisbee with some friends, and it happened again. But this time I had a 32 GB SD card in that was nearly full of important pictures, videos, files, folders, documents and schoolwork. What I now know is those retards at Samsung made it so the phone thinks the SD card is part of the phone AND IT PERMANENTLY FORMATTED IT. I was am and still livid that those ****tards have no way to fix this problem what so ever. The phone has a defense mechanism that resets the phone after too many incorrect password attempts and the phone against my leg in my pocket did the ****ing trick! Me - "So there is no way to recover the data?" Dumb Samsung ****head - "No its a permanent reset that protects the phone from intruders". How Stupid do you have to be to create something like that, that can be triggered by so many other means than an intruder, AND HAVE NO WAY TO FIX IT. I am now ****ED by Samsung and never purchasing a phone from them again. DON'T BUY SAMSUNG THEY ARE ****. And don't buy Apple either because they are WORSE. Hopefully this helps someone hate Samsung a little more because I'm SCREWED.
LukeChristensen said:
So about 3 months ago i was playing ultimate Frisbee on a school trip with some friends with my S5 in my pocket. After about 30 minutes of play i heard my phone making a strange noise. I pulled it out and realized i was operating in Chinese on a screen that was seemingly a setup screen. All my phone data had been lost due to a factory reset. I was pissed but it wasn't that big of a deal because i had gotten the phone a week earlier. So I reinstalled the few apps I had, re downloaded my contacts, and didn't look into to it much. But today, four months later, I was doing the same exact thing, playing ultimate Frisbee with some friends, and it happened again. But this time I had a 32 GB SD card in that was nearly full of important pictures, videos, files, folders, documents and schoolwork. What I now know is those retards at Samsung made it so the phone thinks the SD card is part of the phone AND IT PERMANENTLY FORMATTED IT. I was am and still livid that those ****tards have no way to fix this problem what so ever. The phone has a defense mechanism that resets the phone after too many incorrect password attempts and the phone against my leg in my pocket did the ****ing trick! Me - "So there is no way to recover the data?" Dumb Samsung ****head - "No its a permanent reset that protects the phone from intruders". How Stupid do you have to be to create something like that, that can be triggered by so many other means than an intruder, AND HAVE NO WAY TO FIX IT. I am now ****ED by Samsung and never purchasing a phone from them again. DON'T BUY SAMSUNG THEY ARE ****. And don't buy Apple either because they are WORSE. Hopefully this helps someone hate Samsung a little more because I'm SCREWED.
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sucks.. but why didnt you disable that option in settings? and why dont you have backups on the cloud or pc?
Sent from my SM-G925V using XDA Free mobile app