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Hi all,
I've now seen two HTC Touch devices with the same "smudge" on the screen. It appears in the centre, underneath the top layer of screen, and is roughly 3cm long. It's almost as if dust has collected in the middle of the screen or something.
I'd have thought nothing of it until I saw another device with the same thing. Has anyone else experienced this? It's not always visible - with the screen off, or in direct sunlight you can see it, but otherwise it's not noticeable.
Anyone?
I have the same **** right in the center of my device
i've the same probleme on my screen
it's very boring
After how long did you begin to see this problem? I have only had my Touch a short amount of time and haven't had this issue but its not great that many people are dealing with it.
Damn, I hope this doesn't turn into another "my black Trinity is peeling" issue that affects all or most Touch users. Why don't you guys run a poll to get an idea how wide spread this is? Perhaps HTC needs to be made aware of this if it's not just some isolated defects.
Igor01 said:
Damn, I hope this doesn't turn into another "my black Trinity is peeling" issue that affects all or most Touch users. Why don't you guys run a poll to get an idea how wide spread this is? Perhaps HTC needs to be made aware of this if it's not just some isolated defects.
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I was one of the few that never had paint peeling issue on my black Trinity so hopefully I can dodge this smudge issue too....
I think u will find that it is an inherent part of the hard touch screen. Device off on all touches should display what some call a blur. I have to put mine at an angle and I can see a small 1cm max. aboration. otherwise quite unnoticeable.
Had mine almost 8 weeks and not any hint of any smudge / blur or anything unusual
Guess what, I also have this blur at the center of my screen, I thought nothing of it at first because it is barely noticable and second I thought that maybe I accidently pressed on the screen to hard at one point while carrying in my pocket; However now I am more concerned due to the fact that others have this same issue...??
Same problem with mine.
to all that have the problem. Do you have an original Touch ore a branded version (XDA, MDA etc.)?
Well, i have that little piece of htc touch since about one week, the branded version XDA. don´t got that smudge on my screen, and i hope i never will. ... otherwise i will get it back to the shop and try to get a new one ... have got the experience that O2 (i´m having the htc from that privider in Germany) turned out to be quite nice in such things.
just something that you migh like to consider. Coming from unverified source:
http://www.pocketpcthoughts.com/forums/viewtopic.php?p=440676
see post by hamishmacdonald
...Unfortunately, my Touch has developed a patch of fog or dust under the screen, and HTC have confirmed they've had several reported cases of this. They were very helpful on the phone, though, and sound like they're going to be good about getting me a replacement quickly
can someone post a screenshot, that the other users
know, what you are talking about?
thanxs in advance
red.schumi
i see a big patch while starting the device where it says "smart mobility" but after that never noticed it :-/
i will try to take a pic of it ........
are you talking about that submarine or something below smart mobility?
Seed123 said:
are you talking about that submarine or something below smart mobility?
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yeah yeah its kinda submarine .....is it same with ur mobile ?? i guess the background they have used is not perfect black :-/
I'll try to get a photo of it tonight. It's basically a smudge that's 2cm high, and half a centimetre wide, right in the centre of the display. It's beneath the external covering on the screen, and almost looks like a neatly arranged collection of dust right in the middle.
I may have someone who can look into this for me, so I'll investigate and post here if anything turns up. It does sound like this is a problem with the device though, and is more widespread than I expected.
rahulkool said:
yeah yeah its kinda submarine .....is it same with ur mobile ?? i guess the background they have used is not perfect black :-/
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Yeah but I only noticed it when soft resetting and when someone posted it here so I looked below the smart mobility text carefully.. haven't noticed it otherwise..
Smudge
I had this problem just days after getting my Touch. I sent it back and got another... I have a smudge again... even though it isnt as bad. I will contact HTC again and see if I can send it back again. Not sure I will have a Touch after sending this one back.
Dear all, please dont kick me so hard, but can anybody explain me what is window (sensor, device???) on the top of htc logo and between calldynamic! What is this, proximity sensor NO?! IRda - NO?! In manuals i couldnt find this place explanation. Sorry didnt read all threads to find thruth!
DTNT said:
Dear all, please dont kick me so hard, but can anybody explain me what is window (sensor, device???) on the top of htc logo and between calldynamic! What is this, proximity sensor NO?! IRda - NO?! In manuals i couldnt find this place explanation. Sorry didnt read all threads to find thruth!
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First off, welcome to XDA
Secondly, do you mean the 3G Camera or earpiece or the light sensor?
Can you provide image of what you are describing?
Check out page 25 of manual
Thank you Spartan for you hospitality, no this sensor in the left side, it is not camera and light sensor! you can see it only in some angle, stright look will not show you this place. later i will try to highlight in pic.
DTNT said:
Thank you Spartan for you hospitality, no this sensor in the left side, it is not camera and light sensor! you can see it only in some angle, stright look will not show you this place. later i will try to highlight in pic.
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No sensor, just your imagination, scratch or build defect.
I dont mention that it is sensor, but what is this? please see in the angle to your apparatus and you will see it, maybe something that producers did for future uses? just take a look!
DTNT said:
I dont mention that it is sensor, but what is this? please see in the angle to your apparatus and you will see it, maybe something that producers did for future uses? just take a look!
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I have check on my girlfriend's TouchHD and there is....... NOTHING!
There is nothing there. Your phone might have some kind of minor manufacturing flaw that makes you think there is something there. I have had my HD for a year and have never heard of anything being there. I looked at it from all angles, and compared it to the right side. My phone shows nothing. Both the left and the right side look the same.
Thank you all for your attempts, but I will tru to put pic of it (if camera will capture it), and maybe than you can explain me this place usebility. Will try to give a pix on monday!!!
DTNT said:
Thank you all for your attempts, but I will tru to put pic of it (if camera will capture it), and maybe than you can explain me this place usebility. Will try to give a pix on monday!!!
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I highly doubt there's anything. I've recently opened up my phone to replace the screen and had to mess around in there with the camera/speaker/light sensor and there was nothing else.
Please see attached photoes, can anybody explain this window dedication? Waiting for your replyes.
looks like a air bubble under the screen protector.
Oh common guys, it is not bubble, not scratch, please look on top of htc logo untill calldynamic, this thing placed between them. Mayby mine is special, super-assembled!!!
ok, i was doubtful but i checked anyway and couldnt see anything, then i saw your pics and thought id give it another try and nope, nada, then i figured id pull it to bits and have a gander and inside and still nothing.
Whilst this was slightly entertaining im affraid to say you have probably got a bubble under the first layer of screen.
That is the most likely explination, the chances you have a one off device that no one else has which has some mystical new sensor is so small you'd be better off putting your life savings and the money you made selling your house on the lottery in the hope you'll hit the big one!
Ok, if accept the version that it is bubble under first layer, can you explain why this bubble has so right geometric forms? The guy next to me has an IPhone, and even him thought that it is porximity sensor like his apple has. Strange and Mistyc!!!
I agree that the shape is very geometrical, and I can understand how it would make you think there is something special there. It is unique, but I still don't think it's related to any functions or features the phone has. Look at the letters "htc". You have a slight frame around each letter that is the same shade/color as the "window" you are referring to. My "htc" letters have no such frame around them. The black of the phone comes up directly to where the white letters start.
So, I think it's some kind of strange manufacturing effect.
I'll even attach the service manual for you to look at.
Download service manual here
To be truthfully honest I thought you were seeing things until you posted your 3 pics. Yes, it does look geometrical in shape, but I can assure you that this is not a sensor, button or anything else intended by HTC. As stated by others previously is looks like a flaw in some way, either on the device itself or caused by the skin protector. If you take your device to any retail shop and compare it with another HD this may ease your concerns and I'm sure the staff in the shop would also say as everyone else here has.
Absolutely agree with htc letter, before your post i don't even see this feat, well, i think i should agree with that this window has no any function. Besides i saw off. manual, no-nothing. OK, waiting for another variants of reply.
Fallen Spartan said:
To be truthfully honest I thought you were seeing things until you posted your 3 pics. Yes, it does look geometrical in shape, but I can assure you that this is not a sensor, button or anything else intended by HTC. As stated by others previously is looks like a flaw in some way, either on the device itself or caused by the skin protector. If you take your device to any retail shop and compare it with another HD this may ease your concerns and I'm sure the staff in the shop would also say as everyone else here has.
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Well, first of all device was bought not in EU, second, in my country very hard to find even person who owns device, too much expensive for our market, i'm even not talking about shops to compare my apparatus with others. By the way, does anybody know, whether in this forum chats somebody from HTC. i would asked him directly.
DTNT said:
Well, first of all device was bought not in EU, second, in my country very hard to find even person who owns device, too much expensive for our market, i'm even not talking about shops to compare my apparatus with others. By the way, does anybody know, whether in this forum chats somebody from HTC. i would asked him directly.
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I would just ask HTC directly on their contact site:
http://www.htc.com/europe/CS_Mail.aspx
Looks like something trapped under the screen protector, did you peel it back and check?
Hi guys,
Today I noticed a very weird looking spot on the screen, or better just below it. It seems like there is some fluid just beneath the surface of the screen. I am always very careful with my HTC's, so I really don't believe I caused it... There was no pressure, I didn't drop it, I carry it in my shirt breast pocket or inside pocket of my jacket, without any other items. I really really dont know what happened - I pulled it out of it's leather sleeve, and it was there. This morning it wasn't.
Any idea if this is covered under warranty? Any idea what caused it?
Best Regards,
Lukas
Lukasss said:
Any idea if this is covered under warranty?
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I'd be STRAIGHT on to my supplier if mine looked like that! How does it look when the screen is on, cos let's face it, that's when it really matters, and probably how they'll view it when it comes to the warranty.
It's difficult to capture on a picture, but it's VERY visible when screen is on. Colors beneath the spot (wallpaper) seem washed out a little, so you get a very small color difference...
Something to do with cold weather and heating leading to condensation? I have no idea but I would ake a photo and email HTC AND your place of purchase ASAP to see if you could get a replacement, even if it doesnt bother you when the screen is on. It would bother me though, I think I havean almost OCD like quality when it comes to devices being perfect...
On a second thought, the leather case that comes with it is extremely tight, I couldn't remove my phone from it for the first few days till it stretched out! Do you think that might be enough pressure to do that to a screen?
I'd definitely get on to whoever you got this from then. That's not good!
call the waranty service ...
Mine had a weird spot as well right in the middle (and it appeared out of nothing like yours). Doesn't quite look like yours though (maybe you just caN't see it in the photo). Only noticeable at certain angles, and it looks like a colorful smudge. With the screen on it's even harder to notice it. When you press on it the "puddle" moves and shifts.
It looks like there is humidity under it. I went to the shop where I bought it, and they said that happens with some other touch screen phones, and is bound to disappear. The guy said it was due to the heat getting trapped bellow the screen.
In my opinion looks more like a humidity condensation thing.
Take it to the shop where you bought it, ask for an opinion. You still have loads of time to use the warranty, and if in 3 or 4 months it is still there or if that bothers you, just activate the warranty.
Thnx for the replies guys!
Something to do with cold weather and heating leading to condensation? I have no idea but I would ake a photo and email HTC AND your place of purchase ASAP to see if you could get a replacement, even if it doesnt bother you when the screen is on. It would bother me though, I think I havean almost OCD like quality when it comes to devices being perfect...
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I don't think it's cold/warm/cold issue... Today I got up, put my phone in my inside jacket pocket, went down to my garage, got in the car, drove to work, into an underground garage and took the elevator into the office - phone wasn't exposed to cold today AT ALL. And it doesn't seem to be water, it's not very fluid, and there is no damp.
even if it doesnt bother you when the screen is on
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It bothers me massively - even when I'm NOT looking at it. The spot is also very visible when the screen is turned on.
I'd definitely get on to whoever you got this from then. That's not good!
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Did that immediatly after noticing the spot - my supplier asked me to e-mail him the pictures which I did, but he seemed reluctant to promise a replacement... He said that quote mechanical damage is not covered by HTC warranty unquote. This sucks - I didn't do anything wrong!
Grtz
Lukas
CyberClaw said:
Mine had a weird spot as well right in the middle (and it appeared out of nothing like yours). Doesn't quite look like yours though (maybe you just caN't see it in the photo). Only noticeable at certain angles, and it looks like a colorful smudge. With the screen on it's even harder to notice it. When you press on it the "puddle" moves and shifts.
It looks like there is humidity under it. I went to the shop where I bought it, and they said that happens with some other touch screen phones, and is bound to disappear. The guy said it was due to the heat getting trapped bellow the screen.
In my opinion looks more like a humidity condensation thing.
Take it to the shop where you bought it, ask for an opinion. You still have loads of time to use the warranty, and if in 3 or 4 months it is still there or if that bothers you, just activate the warranty.
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Thnx for the reply.
The spot on my phone is really visible, doesn't matter at which angle you look. Screen off is worse than with screen on. There is no color in the spot whatsoever and it doesn't seem to be movable (if I press hard I can make it bigger, but it returns to original size after release)... I'll keep it warm for the night, and I'll see tomorrow... I could measure it, and see if dimensions are changing when temperature rises or drops.
Grtz
Lukas
Have you flown with it recently?
Pagnell said:
Have you flown with it recently?
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Nope... so no pressure changes either. Good thinking though...
WTF???
When I heat it for about ten minutes with a blow dryer it disapears. When I stop heating it, it reappears @ room temperature... WTF is this thing?
Lukasss said:
When I heat it for about ten minutes with a blow dryer it disapears. When I stop heating it, it reappears @ room temperature... WTF is this thing?
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WTF indeed!?! When it dissapears does the display show correctly where it used to be?
Yes, you don't see anything wrong. For about two minutes. Then the spot reappears exactly in the center of the screen (where the 'wait' cursor/hourglass appears) and starts to grow until it has it's "original" dimensions.
???
Lukasss said:
Thnx for the reply.
The spot on my phone is really visible, doesn't matter at which angle you look. Screen off is worse than with screen on. There is no color in the spot whatsoever and it doesn't seem to be movable (if I press hard I can make it bigger, but it returns to original size after release)... I'll keep it warm for the night, and I'll see tomorrow... I could measure it, and see if dimensions are changing when temperature rises or drops.
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Looking at the placement, it seems it's similar to mine, which is right in the center. Mine returns to the center if I press it as well.
The heat test you just did made me believe it has something to do with heat like the guy where I bought it said...
Here is another thread on the same subject (different phone)
http://forum.xda-developers.com/showthread.php?t=293311
I kept reading around, there are reports of the duct tape method.
Basically it works in the presumption the problem is both screens not keeping space between themselves. Just use duct tape over the wet patch, and pull it 20 or 30 times, and the screen should lift and the patch disappear. I'll try it and tell you if it worked.
Thank you! I'll try it as well.
Didn't work...
lol... I had to look for tape, but the tape method was unsuccessful as well on mine.
thnx anyways.
this is a capacitive touch screen so all are glass and the tape method won't work as there isn't anything to lift up unlike the resistive screen where there is a gap between the top plastic and the actual screen
A friend of mine wanted me to root his Evo for him. After I rooted it, I flashed the Synergy RC1 rom on it. As I was making sure everything was working, I noticed his screen looked a little flakey (see pics). It had like this wisonsin shaped marking on the screen. It's easy to notice on light colored screens. But it's also noticable on dark color screens as well.
I don't know if his screen is going bad or if this is a case of screen tearing or whatever it's called. I never had any of those issues with any of the Evos I ever owned. So therefore, I don't know what to look for.
So nevertheless, can someone please take a look at the pics and let me know if this is a case of th screen going ad, screen tearing or something else. Any help or suggestions would be greatly appreciated.
T
plmiller0905 said:
A friend of mine wanted me to root his Evo for him. After I rooted it, I flashed the Synergy RC1 rom on it. As I was making sure everything was working, I noticed his screen looked a little flakey (see pics). It had like this wisonsin shaped marking on the screen. It's easy to notice on light colored screens. But it's also noticable on dark color screens as well.
I don't know if his screen is going bad or if this is a case of screen tearing or whatever it's called. I never had any of those issues with any of the Evos I ever owned. So therefore, I don't know what to look for.
So nevertheless, can someone please take a look at the pics and let me know if this is a case of th screen going ad, screen tearing or something else. Any help or suggestions would be greatly appreciated.
T
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Looks like something dried under the screen.
Like coffee.
mattykinsx said:
Looks like something dried under the screen.
Like coffee.
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So you thinking it may be water/liquid damage then?
Where is the liquid trigger/indicators on this phone. I know one is on the battery. And that one isn't pink or anything.
I also tried flashing another room and it still shows.
plmiller0905 said:
So you thinking it may be water/liquid damage then?
Where is the liquid trigger/indicators on this phone. I know one is on the battery. And that one isn't pink or anything.
I also tried flashing another room and it still shows.
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Click to collapse
Keep in mind that if you get the screen wet that doesn't necessarily mean that the indicator would change if you don't get any other part of the phone wet.
However, I think it's pretty obvious it's some sort of liquid damage and I doubt Sprint would be willing to replace it.
mattykinsx said:
Keep in mind that if you get the screen wet that doesn't necessarily mean that the indicator would change if you don't get any other part of the phone wet.
However, I think it's pretty obvious it's some sort of liquid damage and I doubt Sprint would be willing to replace it.
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So basically he'd have to file a claim with Asurion?
plmiller0905 said:
So basically he'd have to file a claim with Asurion?
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Yeah. If I were him I would take it to Sprint just to try. Can't hurt.
mattykinsx said:
Keep in mind that if you get the screen wet that doesn't necessarily mean that the indicator would change if you don't get any other part of the phone wet.
However, I think it's pretty obvious it's some sort of liquid damage and I doubt Sprint would be willing to replace it.
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My buddy just came back. He said that he hasn't never gotten the phone wet at all. And have no idea how it could be liquid damage. He's going to take it to sprint tomorrow afternoon after he gets off work.
mattykinsx said:
Yeah. If I were him I would take it to Sprint just to try. Can't hurt.
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Or if he feels comfortable taking apart electronic stuff, he could just take the phone apart and clean it. just make sure it is completely dry before putting it back together.
Muellersirch said:
Or if he feels comfortable taking apart electronic stuff, he could just take the phone apart and clean it. just make sure it is completely dry before putting it back together.
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Well he definately don't feel comfortable doing that and neither than me... lol. It took almost an hour just to take my xbox 360 apart two night ago to fix the rings of death.
Definitely Liquid damage
Evo4eva said:
Definitely Liquid damage
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I would have to say the same thing. and hey im from Wisconsin, and that doesnt look anything like a Wisconsin Map maybe Lake Winnebago or Lake Michigan but most def. not Wisconsin
Sorry to say but that's liquid damage
Sent from my PC36100 using XDA App
My friends evo had the exact same thing, it was from liquid damage.... His was not in the center of the screen, but it looked identical.... Sprint replaced it under his insurance for I think $50
Sent from my EVO 4G with Tapatalk
Update:
We took the phone to Sprint yesterday and they said that it wasn't liquid damage. They said that it appeared to be a pressure point. Something apparently pressed up to hard against the screen. Nevertheless, because he had insurance, they replaced the screen free of charge.
However in doing so, they apparently broke the speaker in the earpiece and the bluetooth connection. Whenever someone calls the phone, they can hear you, but you can't hear them. They come in in very very low and the sound is distorted and sounds like static.
So he called sprint and we have to bring it back in today. They also added more minutes to his plan for the next 3 months or something like that.
Hey, I Just got an evo used and now, I see little things in the screen like some widgets showing shades of purple and the backgrounds look a little pixilated. I have TEP for the device and I was wondering, If i were to take it into a sprint store to get the screen replaced (at least thats what i think it is) will they update it and lose my ability to root?
They would likely swap it out for a refurbished replacement which would likely have 2.3.3 on it.
If I were you I would just wait until 2.3.3 is rooted [can't be much longer], unless the problem is really that severe.
Thanks again matty, I was thinking about doing that. I mean, its just a phone...
Art2Fly said:
Thanks again matty, I was thinking about doing that. I mean, its just a phone...
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Well I mean, it's just some dying/dead pixels.
If the phone is still 100% usable then there's no rush.
I would be surprised if root isn't available within the next two weeks.
No, its not dead pixels, it only happens on some widgets for some reason and on the top notification bar. Sometimes the screen goes all blueish, as if the color temperature changed from warm to cool... i think it might be a loose connection on the screen to the pcb because if i tap the phone, sometimes they dissapear, go away. I know what a broken pixel looks like, and its nothing like this...
Art2Fly said:
No, its not dead pixels, it only happens on some widgets for some reason and on the top notification bar. Sometimes the screen goes all blueish, as if the color temperature changed from warm to cool... i think it might be a loose connection on the screen to the pcb because if i tap the phone, sometimes they dissapear, go away. I know what a broken pixel looks like, and its nothing like this...
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Well then you could take it to the store and ask them to reconnect the cable and see if that fixes it and if not to not order you a replacement.
Will they honor the "dont order a replacement" request? For sure?
Art2Fly said:
Will they honor the "dont order a replacement" request? For sure?
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Well usually they offer it instead of just going ahead and doing it.
Just make a comment about how you don't want a replacement if it can't be fixed because you're going on vacation or something. lol