can somebody please tell me what this is or mean... - EVO 4G General

A friend of mine wanted me to root his Evo for him. After I rooted it, I flashed the Synergy RC1 rom on it. As I was making sure everything was working, I noticed his screen looked a little flakey (see pics). It had like this wisonsin shaped marking on the screen. It's easy to notice on light colored screens. But it's also noticable on dark color screens as well.
I don't know if his screen is going bad or if this is a case of screen tearing or whatever it's called. I never had any of those issues with any of the Evos I ever owned. So therefore, I don't know what to look for.
So nevertheless, can someone please take a look at the pics and let me know if this is a case of th screen going ad, screen tearing or something else. Any help or suggestions would be greatly appreciated.
T

plmiller0905 said:
A friend of mine wanted me to root his Evo for him. After I rooted it, I flashed the Synergy RC1 rom on it. As I was making sure everything was working, I noticed his screen looked a little flakey (see pics). It had like this wisonsin shaped marking on the screen. It's easy to notice on light colored screens. But it's also noticable on dark color screens as well.
I don't know if his screen is going bad or if this is a case of screen tearing or whatever it's called. I never had any of those issues with any of the Evos I ever owned. So therefore, I don't know what to look for.
So nevertheless, can someone please take a look at the pics and let me know if this is a case of th screen going ad, screen tearing or something else. Any help or suggestions would be greatly appreciated.
T
Click to expand...
Click to collapse
Looks like something dried under the screen.
Like coffee.

mattykinsx said:
Looks like something dried under the screen.
Like coffee.
Click to expand...
Click to collapse
So you thinking it may be water/liquid damage then?
Where is the liquid trigger/indicators on this phone. I know one is on the battery. And that one isn't pink or anything.
I also tried flashing another room and it still shows.

plmiller0905 said:
So you thinking it may be water/liquid damage then?
Where is the liquid trigger/indicators on this phone. I know one is on the battery. And that one isn't pink or anything.
I also tried flashing another room and it still shows.
Click to expand...
Click to collapse
Keep in mind that if you get the screen wet that doesn't necessarily mean that the indicator would change if you don't get any other part of the phone wet.
However, I think it's pretty obvious it's some sort of liquid damage and I doubt Sprint would be willing to replace it.

mattykinsx said:
Keep in mind that if you get the screen wet that doesn't necessarily mean that the indicator would change if you don't get any other part of the phone wet.
However, I think it's pretty obvious it's some sort of liquid damage and I doubt Sprint would be willing to replace it.
Click to expand...
Click to collapse
So basically he'd have to file a claim with Asurion?

plmiller0905 said:
So basically he'd have to file a claim with Asurion?
Click to expand...
Click to collapse
Yeah. If I were him I would take it to Sprint just to try. Can't hurt.

mattykinsx said:
Keep in mind that if you get the screen wet that doesn't necessarily mean that the indicator would change if you don't get any other part of the phone wet.
However, I think it's pretty obvious it's some sort of liquid damage and I doubt Sprint would be willing to replace it.
Click to expand...
Click to collapse
My buddy just came back. He said that he hasn't never gotten the phone wet at all. And have no idea how it could be liquid damage. He's going to take it to sprint tomorrow afternoon after he gets off work.

mattykinsx said:
Yeah. If I were him I would take it to Sprint just to try. Can't hurt.
Click to expand...
Click to collapse
Or if he feels comfortable taking apart electronic stuff, he could just take the phone apart and clean it. just make sure it is completely dry before putting it back together.

Muellersirch said:
Or if he feels comfortable taking apart electronic stuff, he could just take the phone apart and clean it. just make sure it is completely dry before putting it back together.
Click to expand...
Click to collapse
Well he definately don't feel comfortable doing that and neither than me... lol. It took almost an hour just to take my xbox 360 apart two night ago to fix the rings of death.

Definitely Liquid damage

Evo4eva said:
Definitely Liquid damage
Click to expand...
Click to collapse
I would have to say the same thing. and hey im from Wisconsin, and that doesnt look anything like a Wisconsin Map maybe Lake Winnebago or Lake Michigan but most def. not Wisconsin

Sorry to say but that's liquid damage
Sent from my PC36100 using XDA App

My friends evo had the exact same thing, it was from liquid damage.... His was not in the center of the screen, but it looked identical.... Sprint replaced it under his insurance for I think $50
Sent from my EVO 4G with Tapatalk

Update:
We took the phone to Sprint yesterday and they said that it wasn't liquid damage. They said that it appeared to be a pressure point. Something apparently pressed up to hard against the screen. Nevertheless, because he had insurance, they replaced the screen free of charge.
However in doing so, they apparently broke the speaker in the earpiece and the bluetooth connection. Whenever someone calls the phone, they can hear you, but you can't hear them. They come in in very very low and the sound is distorted and sounds like static.
So he called sprint and we have to bring it back in today. They also added more minutes to his plan for the next 3 months or something like that.

Related

CDMA Hero Bugs and Manufacturer Defects

I'm starting this thread as a central database for CDMA Hero owners to share defects and bugs in Hardware and Software.
My apologies if this has been addressed else-where.
Found with my Girlfriend's and my "with Google" Heros that we both have a noticeable amount of dust under the screen (glass). I thought this was addressed with rev. 2 of the phone?
Anyone one else with the same issue?
paint on case is VERY easy to chip...
I agree the finish seems a little delicate. I've been using a cheap hard plastic case since I got mine in dec. Helps alot with wear and tear, and isn't too bulky or hard to get out of my pocket.
i agree with the paint issue.
my end button is totally red not silver and red
I had a dust issue with my first (unbranded).
The first thing I did with my replacement (with google) hero was to apply an invisible shield to it. I have not noticed any dust under the screen whatsoever.
Also, although it isn't exactly pretty, I found while applying the invisible shield that it did not cover the gap between screen and button pad. As a quick fix to this I cut a thin piece of invisible shield material that was left over and applied it over the crack/screen protector/button pad protector. Just for some extra protection.
For shocks, I have the phone in the HTC silicone case. My phone has taken a number of falls/skids across the ground and stuff and this combo has protected it completely.
Edit:
Almost forgot, my original also seemed to develop a wear mark on the metal button pad finish. It was as if a part of the layer had rubbed off and tarnished in a circular pattern.
about the dust under the screen...
i contacted htc about before. the person who i emailed replied to me saying that htc has a permanent fix for the problem, so you can send it in and they'll replace/clean the screen and apply some fix to it. catch is, you have to pay for S&H and you'll go without a phone for a bit
justinisyoung said:
about the dust under the screen...
i contacted htc about before. the person who i emailed replied to me saying that htc has a permanent fix for the problem, so you can send it in and they'll replace/clean the screen and apply some fix to it. catch is, you have to pay for S&H and you'll go without a phone for a bit
Click to expand...
Click to collapse
I have a ridiculous amount of dust in the lower left hand corner of my screen... so much so that part of the screen isn't visible anymore. Do you think Sprint would just let me exchange it for a new one? Or would I still have to go through HTC?
mrinehart93 said:
I have a ridiculous amount of dust in the lower left hand corner of my screen... so much so that part of the screen isn't visible anymore. Do you think Sprint would just let me exchange it for a new one? Or would I still have to go through HTC?
Click to expand...
Click to collapse
well i e-mailed htc about this twice. the first time they said that if the dust got bad enough, i could send it to HTC and they'd repair it. they also said this:
I understand how frustrating it can be for dust to collect under the screen of your device. We have recently learned that Sprint has a process in place to resolve this issue. Please contact Sprint for the location of your nearest Sprint Service and Repair facility. They are equipped to clean your device, and in doing so will be able to keep the issue from recurring in the future. I apologize for any inconvenience you may have experienced.
Click to expand...
Click to collapse
which pretty much means that the sprint store should be able to repair it for free.
justinisyoung said:
well i e-mailed htc about this twice. the first time they said that if the dust got bad enough, i could send it to HTC and they'd repair it. they also said this:
which pretty much means that the sprint store should be able to repair it for free.
Click to expand...
Click to collapse
That's great to hear! Nice to know it's not like my Mogul was. They just kept giving me broken phones until I bought my hero....
I had heard about the dust problem before, and was glad that I didn't have that problem yet... After reading this thread, I decided to look again.... Now I do have dust in the bottom right
It seems to me that the problem is dust entering between the keypad and the screen, and then getting up underneath of the digitizer which doesn't seem to be against the LCD, which is strange, I think. Most handhelds I've taken apart have the digitizer glued around the edges directly to the LCD. Thank god that HTC and Sprint are actually addressing this problem. If someone does know how and where this seal is applied, I'd love to know. I might be taking mine back before too long, and I always would like to know what they're going to do beforehand.
beyondinferno said:
That's great to hear! Nice to know it's not like my Mogul was. They just kept giving me broken phones until I bought my hero....
Click to expand...
Click to collapse
OMG i loved the mogul till I realized the CPU was slow the whole thing was slow and in my 2 years i went through 8 of them. That was the best money ever spent on TEP
Seriously you guys should have no problem exchanging that phone in warranty without TEP IF you take it to the shop and they cant resolve your dust issue they will ship you a remanufactured phone.
justinisyoung said:
well i e-mailed htc about this twice. the first time they said that if the dust got bad enough, i could send it to HTC and they'd repair it. they also said this:
which pretty much means that the sprint store should be able to repair it for free.
Click to expand...
Click to collapse
This is 100% inaccurate. I'm a Sprint tech and there is no process in place for repairing Hero's with dust in the screen. Sure I can take your phone apart and blow the dust out, but it will come back.
clamknuckle said:
This is 100% inaccurate. I'm a Sprint tech and there is no process in place for repairing Hero's with dust in the screen. Sure I can take your phone apart and blow the dust out, but it will come back.
Click to expand...
Click to collapse
ffffffffffffuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu-------------
So is HTC actually 'fixing' the problem?
brian2220 said:
i agree with the paint issue.
my end button is totally red not silver and red
Click to expand...
Click to collapse
Same here. Otherwise no issues.
The stock roms sucks.
But seriously, same as everyone else
-Dust under screen
-Button paint chipping off
At least it isn't near as bad as the Touch Pro. My buddy and I both had one; he still has his... His volume buttons literally fell off, and all of the chrome stripping is held on with scotch tape. The sliding screen has a slight swivel to it. And, thanks to Microsoft, all of his texts are from 1016.
Actually, I'm considering taking my Hero apart and trying to figure out a fix on my own. I think I'll wait just a little longer... just to make sure nothing fails and I can't take it back. Or, is there anywhere I can buy those black stickers for the screw-heads?
I'm surprised none of you guys have seen this yet.
http://androidforums.com/sprint-htc-hero/22036-sprint-htc-hero-disassembly-diy.html
chococrazy said:
I'm surprised none of you guys have seen this yet.
http://androidforums.com/sprint-htc-hero/22036-sprint-htc-hero-disassembly-diy.html
Click to expand...
Click to collapse
OMG they murdered a Heroc!!!
thematrixkid17 said:
At least it isn't near as bad as the Touch Pro. My buddy and I both had one; he still has his... His volume buttons literally fell off, and all of the chrome stripping is held on with scotch tape. The sliding screen has a slight swivel to it. And, thanks to Microsoft, all of his texts are from 1016.
Click to expand...
Click to collapse
Interesting, I loved my Touch Pro, the only flaking or issues with the aesthetics I had were from where it met pavement once...there's also a .cab file your friend can download that will fix the date issue...I'd post a link but I'm not sure of XDA's linking policies to other sites, just google ".cab fix for touch pro sms date," it's one of the first results.
As far as bugs and manufacturer defects with my Hero go, I've had the phone for a little over a month now and haven't anything to report...it does lag a little at times but I've yet to find a rooting process that works for my Hero for whatever reason, it's the newest version with the "with Google" branding. The "one touch root" or whatever it was titled from unlockr didn't work, nor did the one I found on android forums.
I didn't get stuck in a bootloader or anything for either process, it's simply that neither one had any affect; I did follow both process to a "T." I'll get around to trying the tutorial I found on here (XDA) one day when I have time, although I must say, I kind of prefer the hacks and tricks of WinMo at this point.
Aridon said:
Same here. Otherwise no issues.
Click to expand...
Click to collapse
same, i just removed the foil completely. just have a red button now.

Anyone else's rear bottom plastic ill fitting?

This is literally the only thing I don't like about the phone. On my ~3 day old ATT Nexus One, the right side (When looking at the screen), on the side, the plastic is just loose enough that your fingernail can catch it. It seems insanely minor, but it's a huge annoyance because that's where your fingers rest, so it's constant sharp plastic edge.
Is there any way to remove and refit it, or maybe order a replacement cover? It's the plastic part with "HTC" on it. I really don't want to fight with HTC over a return for such a niggling issue
Mine was, sent it to HTC and they sorted it. Looking at the tear down pics, it wouldn't be hard to DIY it.
Rusty! said:
Mine was, sent it to HTC and they sorted it. Looking at the tear down pics, it wouldn't be hard to DIY it.
Click to expand...
Click to collapse
Exactly. I'm torn as to rather I want to screw with it myself or go through the hassle of sending it in. Did they just send you a new phone and a box to return your old one, or did you have to actually send it in for repair?
I sent it to them (well, they collected it), had it for a few days and returned it. Not a replacement, which I was happy with as my unit appears to be a goodun.
Rusty! said:
I sent it to them (well, they collected it), had it for a few days and returned it. Not a replacement, which I was happy with as my unit appears to be a goodun.
Click to expand...
Click to collapse
Yeah, but I sold my iPhone already and can't really be phoneless for a few days
You might be able to get an advance replacement if you ask. Or Google for the tear down, it pops off.
Rusty! said:
You might be able to get an advance replacement if you ask. Or Google for the tear down, it pops off.
Click to expand...
Click to collapse
Yeah, I saw the teardown vid, seems to just pull off with enough force, I'm just unsure if I can make it any better. I'll wait and see if anyone has DIY'ed it
Same problem here, I thought I was the only one. =) I agree that it's really minor, but if it's something that could be fixed that would be nice.
Mine sticks out on the right side, too. NBD for me, but that's odd.
Yeah, I'm glad I'm not the only one too. In the teardown vid on youtube they just pull it off with a plastic iphone tool. I'm kinda tempted to try, and see if I can tell what's making it do that.
i have this issue too. to me, it's a minor cosmetic issue. and how will you know that the one they send you doesn't also have that issue?
My beef is the glass on the screen sits just below the sides of the metal.. leaving a sharp ledge on both sides of the screen where it should be flush
vexingv said:
i have this issue too. to me, it's a minor cosmetic issue. and how will you know that the one they send you doesn't also have that issue?
Click to expand...
Click to collapse
Exactly, hence my hesitation to try to warranty it.
I had a chance to look at several at&t N1s and I noticed this too. The bottom part on about half of them had a larger gap than there should have been. Hopefully it's easy to DIY fix.
How can AT&T N1s be different from T-Mobile one's exactly? There all being made by HTC, just of course with different radios.. why would there be cosmetic differences..? I didn't know carriers had an input in how [HTC] made their phones.. if you know what I mean.
Eclair~ said:
How can AT&T N1s be different from T-Mobile one's exactly? There all being made by HTC, just of course with different radios.. why would there be cosmetic differences..? I didn't know carriers had an input in how [HTC] made their phones.. if you know what I mean.
Click to expand...
Click to collapse
It's possible that the t-mobile ones had the same problem. Luckily my phone hasn't had any problems really. But it's also possible for the manufacturer to make small adjustments on their lines to increase efficiency, that's why different batches/serial numbers come out screwy sometimes.

Story on Engadget about the screen coming loose

Mine apparently is doing it also I didnt notice it until I looked in the dark. Mines mild right now, but its def coming up...
http://www.engadget.com/2010/06/13/htc-evo-suffering-from-glass-separation-issues/
psufan5 said:
Mine apparently is doing it also I didnt notice it until I looked in the dark. Mines mild right now, but its def coming up...
http://www.engadget.com/2010/06/13/htc-evo-suffering-from-glass-separation-issues/
Click to expand...
Click to collapse
not a big surprise. probably exactly the same crappy screen adhesion problems that were leading to all the dust under the nexus screens... :/
mine is starting to do it as well, I can feel it slightly raised above the bezel
What problems will manifest due to this problem?
regards
qu1nn
What problems will manifest due to this problem?
regards
qu1nn
Click to expand...
Click to collapse
Dust under the screen. And you can see light leaking out of the bottom of the phone
-------------------------------------
Sent via the XDA Tapatalk App
Wow this is totally sh*tty
I just placed my order for the Evo and should be receiving it sometime this week.
I am wondering if maybe keeping the phone in a tight-fitting silicone case might help to reduce any possible "DISPLACEMENT" of the screen
glad to see this is getting media attention. i'm sick of htc and their crappy quality control. i went through this whole thing with my hero already...
and yes, my screen is coming apart too. it definitely wasn't like that when i got it last week.
redrazr7791 said:
Wow this is totally sh*tty
I just placed my order for the Evo and should be receiving it sometime this week.
I am wondering if maybe keeping the phone in a tight-fitting silicone case might help to reduce any possible "uprising" of the screen
Click to expand...
Click to collapse
Yeah can't have the screen gathering up and revolting
mrono said:
Yeah can't have the screen gathering up and revolting
Click to expand...
Click to collapse
I couldn't think of another word to use
If HTC continues to mass produce phones that fall apart because of faulty manufacturing...then the customers just might revolt
Dang it!!! mine starting to raise up as well I love this phone and Sprint service but I'm afraid the problem will worsen up as the time passes. I'm not the type to switch devices after every new released and perfer to hang to something until I feel it's not doing what I ask it to (still have HTC Uni, 8525, Treo 750 and Axim x51v).
This and the 30 fps capped is my only main concern about this phone, especially this screen separation (more light leakage or dust problem). The rest of the problem doesn't really bother me much such as the laggy touch input, improperly grounded screen and other problem doesn't apply to my device.
Is it worth the hassel of exchanging it hoping to get one without the screen separation or do they all have this problem? I'm hoping the newer hardware version (version 3) doesn't have this sort of problem, mine is hardware version 2. What you guys think?
I have been noticing more and more light leaking. I thought at first I was maybe just getting paranoid (still possible) but I saw a line about 1.5 cm long along the lower left side last night... That was definitely not there before.
What should I do? Would getting the TEP plan be prudent at this point, to cover this issue if/when it gets worse? Or would be the kind of thing HTC would be more... lenient about replacements?
Think the hairdryer method will work like it did on the Nexus? My nexus had this issue and the hairdryer method fixed it up permanently.
booloobunny said:
Think the hairdryer method will work like it did on the Nexus? My nexus had this issue and the hairdryer method fixed it up permanently.
Click to expand...
Click to collapse
Doesn't hurt to try. If it worked on the NX-1, it might work again
redrazr7791 said:
Wow this is totally sh*tty
I just placed my order for the Evo and should be receiving it sometime this week.
I am wondering if maybe keeping the phone in a tight-fitting silicone case might help to reduce any possible "DISPLACEMENT" of the screen
Click to expand...
Click to collapse
I know this is off topic but...
How are you getting yours that fast? Where did you order from
booloobunny said:
Think the hairdryer method will work like it did on the Nexus? My nexus had this issue and the hairdryer method fixed it up permanently.
Click to expand...
Click to collapse
Yeah I actually just tried this and it worked pretty well only a little of leakage left, I figure I'll seal it up some more when I have the time and Im pretty sure I did not hold it down long enough to let it cool effectively. but the parts that are still down work like a charm. way better than having to go back, lose all your apps, headaches of customer service, etc.
BigBallin said:
Dust under the screen. And you can see light leaking out of the bottom of the phone
-------------------------------------
Sent via the XDA Tapatalk App
Click to expand...
Click to collapse
--------------
So this is the reason I see light under the buttons when their off and the screen is off, and its dark in the room? because my screen seems to be holding up well, and I have it in my pocket all day, no case or screen protectors. then again, I haven't been messing with it, trying to apply things or mods to it.
Hair dryer, bubble gum, tape and what else?! These are high-end devices (Evo Nexus One, etc) and they should NOT need a MacGyver handbook to keep them together after days of ownership. HTC needs to do right by us from the design stage period!
Dear Babies,
This is a site about hacking phones. Stop *****ing and use your brains for a change. Get some black silicon caulk from Lowes. Rub a small small amount in the crack where the buttons meet the case where the light leaks. Congratulations, your phone can now be left in the desert for 10 years and nothing will get through that seam including light... I swear, you guys can spend all day rooting phones but cant use some damn common sense to fix the hardware itself. I had tons of light leakage when i got the phone. Zero now, and you cant tell i did anything to it.
AshMa said:
HTC needs to do right by us from the design stage period!
Click to expand...
Click to collapse
This is very true, but there seems to be a gray area when it comes to (S*** HAPPENS and a bug that can be fixed)... And it seems to get grayer everyday.....
hair dryer seems to have worked fine on my evo

Will Tmo replace my Vibrant with scratched screen ?

Noticed today that screen is scratched even though i have never dropped my phone and was very careful.....will tmo make the switch if i ***** about gps and lag ?
kolyan said:
Noticed today that screen is scratched even though i have never dropped my phone and was very careful.....will tmo make the switch if i ***** about gps and lag ?
Click to expand...
Click to collapse
No.
Sent from my SGS Vibrant
kolyan said:
Noticed today that screen is scratched even though i have never dropped my phone and was very careful.....will tmo make the switch if i ***** about gps and lag ?
Click to expand...
Click to collapse
do you have anything else worng with it? rattling volume buttons? i returned mine for that... i would say maybe if you try and brick it and say that you loaded something from your cpu to the phone and it turned off and never came back on might work
skater4690 said:
do you have anything else worng with it? rattling volume buttons? i returned mine for that... i would say maybe if you try and brick it and say that you loaded something from your cpu to the phone and it turned off and never came back on might work
Click to expand...
Click to collapse
volume buttons do rattle...and usb slide is a bit broken
if you just complain about GPS they will tell you an exchange won't solve the issue so you will have to wait until update. If there is anything else wrong, yes they will replace it, they won;t care about scratches since it is from normal use (u said u didn't drop it)
skater4690 said:
do you have anything else worng with it? rattling volume buttons? i returned mine for that... i would say maybe if you try and brick it and say that you loaded something from your cpu to the phone and it turned off and never came back on might work
Click to expand...
Click to collapse
Xda frowns upon giving people the information to fraud carriers for warranty/insurance claims.. Please be cautious about how you post in the future...
Sent from my SGH-T959 using XDA App
kolyan said:
Noticed today that screen is scratched even though i have never dropped my phone and was very careful.....will tmo make the switch if i ***** about gps and lag ?
Click to expand...
Click to collapse
No, you should be careful with your phone
it's not T-Mo's fault you scratched the damn thing, and returning it for no reason at all just drives prices up for people that are honest.
hydrogenman said:
No, you should be careful with your phone
it's not T-Mo's fault you scratched the damn thing, and returning it for no reason at all just drives prices up for people that are honest.
Click to expand...
Click to collapse
Can you read? The person posting this thread already stated they are very careful with the phone and never droped it.
It is possible the phone was already scratched when he/she purchased it.
SamsungGalaxySVibrant said:
Can you read? The person posting this thread already stated they are very careful with the phone and never droped it.
It is possible the phone was already scratched when he/she purchased it.
Click to expand...
Click to collapse
Getting an exchange because you have a scratch on your screen? What? If he actually told them that's why he wanted an exchange he wouldn't be getting one so that's why hes asking a story to tell them. They won't exchange it because the screen is scratched, or because the GPS doesn't work.
Can you post a pic of the scratched screen, I dont use screen protectors and its been Impossible to scratch mine, So I would like to see a pic.
This is why you don't place your phone facedown or put it in a pocket with keys or change.. and most of all.. don't ever let a drunken grizzly bear with tourettes use your Vibrant.
A friend of mine got his screen scratched when his wife used his phone and her diamond earring put a small but noticeable gash on it
I don't use a screen protector either. No scratches this puppies tough.
I also have my right pocket dedicated to my phone and only my phone. Everything else goes in the left. Soon it'll be second nature and you will never put your phone in your pocket with stuff.
If TW as a scratch its from neglect. I baby mine and unless I drop it or put it in a full pocket, I'm golden...
And I never let anyone use mu 500 dollar phone.. no way no how..
Rizz good to know.. I'll keep that in mind when handing this baby over to others..
My phone has been flashed more than Girls Gone Wild...
Why don't people get screen protectors? Sure the screens are scratch resistant not scratch proof. I use a realook screen protector and you cant even tell its on there. Also I carry my phone in my left pocket and my keys in my right pocket. Carrying my phone and keys in the same pocket make my pocket bulge way to much plus your more likely to scratch up your phone.
heygrl said:
Getting an exchange because you have a scratch on your screen? What? If he actually told them that's why he wanted an exchange he wouldn't be getting one so that's why hes asking a story to tell them. They won't exchange it because the screen is scratched, or because the GPS doesn't work.
Click to expand...
Click to collapse
If you are withing your remorse period, you don't need permission from t-mobile to return your phone for the GPS issue. They may not exchange it for another one, because thats just silly, they all have the problem. Yet, you certainly can return it.
As I said, I have few another issues as well, but i didnt consider returning before....
I also thought that it was impossible to scratch, yet somehow i see a half inch scratch on the screen. i have body glove case as well.....
That really sucks bro, I noticed a tiny few cm long scratch on the side of my phone.. It's not that bad but it made my heart crack a little.
Using an ugly Zagg screen protector on it atm. I'm wanting to take this crap off and just be really careful with it though.

Permanent smudging (spot) on the glass

Device #1)
I just got my S4 and it appears there is smudging around the home button, where my thumb presses it. I don't use a screen protector but this has nothing to do with that. It is like a grease spot that doesn't come off. Anyone have this before? Should I return it?
** I went to the Sprint store (within my 14 days) and they exchanged my device. **
Device #2)
I am kind of worried this is going to happen again. Has anyone seen this before?
Not it to my knowledge. I'd keep returning the device until they get you one that's good.
Beezer80 said:
Not it to my knowledge. I'd keep returning the device until they get you one that's good.
Click to expand...
Click to collapse
I'm starting to see what looks like grayed out smudges over the soft keys. Is that normal?
Wash your dirtyass fingers before you use your device.
I would lol at that but it is really hard to explain. It is like the screen over the soft keys has a smudge over them. If you wipe it down real good you can't really see them. But, and to your point, if the screen gets a bit greasy you can see what looks like smudged or worn down spots over the soft keys. I really wish I could take a picture....
jeffreynothing43 said:
I would lol at that but it is really hard to explain. It is like the screen over the soft keys has a smudge over them. If you wipe it down real good you can't really see them. But, and to your point, if the screen gets a bit greasy you can see what looks like smudged or worn down spots over the soft keys. I really wish I could take a picture....
Click to expand...
Click to collapse
I'll bite one more time. Post a picture of what you're talking about.
soft key permanent on screen
Beezer80 said:
I'll bite one more time. Post a picture of what you're talking about.
Click to expand...
Click to collapse
This is the best I can do. It's easier to see (obviously) in person. Now this is not grease from my hands. This is a dead ringer outline of the soft keys that is getting progressively more prominent. I've been using this phone for 5 days only.
That looks like burn in from them being on. Just keep having it replaced.
Beezer80 said:
That looks like burn in from them being on. Just keep having it replaced.
Click to expand...
Click to collapse
This is my 3rd one and today is day 13...I might get the LG G2. I'd hate to get another messed up device and be stuck with it. The one prior had this huge spot near the bottom of the screen where there was no oleophobic coating. The first one had a dead pixel and soft keys would not light up.
mine hasn't done anything like that. i do have a screen protector on, though.
ymf331 said:
mine hasn't done anything like that. i do have a screen protector on, though.
Click to expand...
Click to collapse
A couple people have suggested that to me at Sprint. But for 600$ (I bought it outright from them) and Gorilla Glass 3 I should be able to go more than a week without something happening to it. I had the sluggish and buggy Galaxy Nexus for a year without a screen protector and it never so much as scratched. Just seems bad to me. I dunno...maybe I am too picky.
Stop being so anal and use your damn phone. This is just stupid and there is nothing wrong with the phone. Someone had to say it so I did. Rant Over!
cruise350 said:
Stop being so anal and use your damn phone. This is just stupid and there is nothing wrong with the phone. Someone had to say it so I did. Rant Over!
Click to expand...
Click to collapse
I actually exchanged the phone yesterday so I'm going to unsubscribe from this thread...but your reply wasn't very helpful or nice. I bought the phone out of pocket for $600, I expect it to be of good quality. There's nothing wrong with nitpicking something that costs that much money.
I agree.. you tell him.i expect the same when I put out that much money...
Sent from my SPH-L720 using xda app-developers app
yeah, i didn't mean to imply that you were nitpicking or anything. only that you seem to have bad luck.

Resources