Permanent smudging (spot) on the glass - Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot

Device #1)
I just got my S4 and it appears there is smudging around the home button, where my thumb presses it. I don't use a screen protector but this has nothing to do with that. It is like a grease spot that doesn't come off. Anyone have this before? Should I return it?
** I went to the Sprint store (within my 14 days) and they exchanged my device. **
Device #2)
I am kind of worried this is going to happen again. Has anyone seen this before?

Not it to my knowledge. I'd keep returning the device until they get you one that's good.

Beezer80 said:
Not it to my knowledge. I'd keep returning the device until they get you one that's good.
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Click to collapse
I'm starting to see what looks like grayed out smudges over the soft keys. Is that normal?

Wash your dirtyass fingers before you use your device.

I would lol at that but it is really hard to explain. It is like the screen over the soft keys has a smudge over them. If you wipe it down real good you can't really see them. But, and to your point, if the screen gets a bit greasy you can see what looks like smudged or worn down spots over the soft keys. I really wish I could take a picture....

jeffreynothing43 said:
I would lol at that but it is really hard to explain. It is like the screen over the soft keys has a smudge over them. If you wipe it down real good you can't really see them. But, and to your point, if the screen gets a bit greasy you can see what looks like smudged or worn down spots over the soft keys. I really wish I could take a picture....
Click to expand...
Click to collapse
I'll bite one more time. Post a picture of what you're talking about.

soft key permanent on screen
Beezer80 said:
I'll bite one more time. Post a picture of what you're talking about.
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Click to collapse
This is the best I can do. It's easier to see (obviously) in person. Now this is not grease from my hands. This is a dead ringer outline of the soft keys that is getting progressively more prominent. I've been using this phone for 5 days only.

That looks like burn in from them being on. Just keep having it replaced.

Beezer80 said:
That looks like burn in from them being on. Just keep having it replaced.
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Click to collapse
This is my 3rd one and today is day 13...I might get the LG G2. I'd hate to get another messed up device and be stuck with it. The one prior had this huge spot near the bottom of the screen where there was no oleophobic coating. The first one had a dead pixel and soft keys would not light up.

mine hasn't done anything like that. i do have a screen protector on, though.

ymf331 said:
mine hasn't done anything like that. i do have a screen protector on, though.
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Click to collapse
A couple people have suggested that to me at Sprint. But for 600$ (I bought it outright from them) and Gorilla Glass 3 I should be able to go more than a week without something happening to it. I had the sluggish and buggy Galaxy Nexus for a year without a screen protector and it never so much as scratched. Just seems bad to me. I dunno...maybe I am too picky.

Stop being so anal and use your damn phone. This is just stupid and there is nothing wrong with the phone. Someone had to say it so I did. Rant Over!

cruise350 said:
Stop being so anal and use your damn phone. This is just stupid and there is nothing wrong with the phone. Someone had to say it so I did. Rant Over!
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Click to collapse
I actually exchanged the phone yesterday so I'm going to unsubscribe from this thread...but your reply wasn't very helpful or nice. I bought the phone out of pocket for $600, I expect it to be of good quality. There's nothing wrong with nitpicking something that costs that much money.

I agree.. you tell him.i expect the same when I put out that much money...
Sent from my SPH-L720 using xda app-developers app

yeah, i didn't mean to imply that you were nitpicking or anything. only that you seem to have bad luck.

Related

White G1 proble: weird sound when you pressing on the right edge?

I don't know if anyone has noticed that when you press on the lower right edge of screen you would hear some weird "squeeze" sound?
anyone knows how to fix it?
Thanks
Do a search of the Dream subforum for keywords like "loose screen".
Are you using the clear hard protective case from Tmobile? If so that is the problem. I have had that same squeak with all 3 of my phones. Take the case off and it goes away.
Steeltippin said:
Are you using the clear hard protective case from Tmobile? If so that is the problem. I have had that same squeak with all 3 of my phones. Take the case off and it goes away.
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Click to collapse
That's really funny you should say that! I just got a Dream on June 2nd and I noticed that after a few days of playing with it when I pressed where the OP had mentioned it'd creak. I had already ordered a hard clear case from Ebay and when it arrived I slapped it on and the device has not creaked since. I was going to suggest that the OP buy one of these PROTEX type hard plastic cases because I assume that it lifts the screen just enough that it doesn't creak any more.
umm... hmmm... Buy one anyway, they're good. I've dropped my phone twice and instead of being concerned, I laughed because I knew my phone was protected. (that really sounds like a billy mays type ad, but really that's how I reacted.)
I've handled 10+ different G1's and they all squeak/creak in different area's all over the phone. I've noticed some have a more solid vibrate feature, and others rattle like rocks in a can. My girlfriends keys on hers even depress way further than on most others. Quality control hasn't been a big priority with this phone, apparently.

Story on Engadget about the screen coming loose

Mine apparently is doing it also I didnt notice it until I looked in the dark. Mines mild right now, but its def coming up...
http://www.engadget.com/2010/06/13/htc-evo-suffering-from-glass-separation-issues/
psufan5 said:
Mine apparently is doing it also I didnt notice it until I looked in the dark. Mines mild right now, but its def coming up...
http://www.engadget.com/2010/06/13/htc-evo-suffering-from-glass-separation-issues/
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Click to collapse
not a big surprise. probably exactly the same crappy screen adhesion problems that were leading to all the dust under the nexus screens... :/
mine is starting to do it as well, I can feel it slightly raised above the bezel
What problems will manifest due to this problem?
regards
qu1nn
What problems will manifest due to this problem?
regards
qu1nn
Click to expand...
Click to collapse
Dust under the screen. And you can see light leaking out of the bottom of the phone
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Sent via the XDA Tapatalk App
Wow this is totally sh*tty
I just placed my order for the Evo and should be receiving it sometime this week.
I am wondering if maybe keeping the phone in a tight-fitting silicone case might help to reduce any possible "DISPLACEMENT" of the screen
glad to see this is getting media attention. i'm sick of htc and their crappy quality control. i went through this whole thing with my hero already...
and yes, my screen is coming apart too. it definitely wasn't like that when i got it last week.
redrazr7791 said:
Wow this is totally sh*tty
I just placed my order for the Evo and should be receiving it sometime this week.
I am wondering if maybe keeping the phone in a tight-fitting silicone case might help to reduce any possible "uprising" of the screen
Click to expand...
Click to collapse
Yeah can't have the screen gathering up and revolting
mrono said:
Yeah can't have the screen gathering up and revolting
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Click to collapse
I couldn't think of another word to use
If HTC continues to mass produce phones that fall apart because of faulty manufacturing...then the customers just might revolt
Dang it!!! mine starting to raise up as well I love this phone and Sprint service but I'm afraid the problem will worsen up as the time passes. I'm not the type to switch devices after every new released and perfer to hang to something until I feel it's not doing what I ask it to (still have HTC Uni, 8525, Treo 750 and Axim x51v).
This and the 30 fps capped is my only main concern about this phone, especially this screen separation (more light leakage or dust problem). The rest of the problem doesn't really bother me much such as the laggy touch input, improperly grounded screen and other problem doesn't apply to my device.
Is it worth the hassel of exchanging it hoping to get one without the screen separation or do they all have this problem? I'm hoping the newer hardware version (version 3) doesn't have this sort of problem, mine is hardware version 2. What you guys think?
I have been noticing more and more light leaking. I thought at first I was maybe just getting paranoid (still possible) but I saw a line about 1.5 cm long along the lower left side last night... That was definitely not there before.
What should I do? Would getting the TEP plan be prudent at this point, to cover this issue if/when it gets worse? Or would be the kind of thing HTC would be more... lenient about replacements?
Think the hairdryer method will work like it did on the Nexus? My nexus had this issue and the hairdryer method fixed it up permanently.
booloobunny said:
Think the hairdryer method will work like it did on the Nexus? My nexus had this issue and the hairdryer method fixed it up permanently.
Click to expand...
Click to collapse
Doesn't hurt to try. If it worked on the NX-1, it might work again
redrazr7791 said:
Wow this is totally sh*tty
I just placed my order for the Evo and should be receiving it sometime this week.
I am wondering if maybe keeping the phone in a tight-fitting silicone case might help to reduce any possible "DISPLACEMENT" of the screen
Click to expand...
Click to collapse
I know this is off topic but...
How are you getting yours that fast? Where did you order from
booloobunny said:
Think the hairdryer method will work like it did on the Nexus? My nexus had this issue and the hairdryer method fixed it up permanently.
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Click to collapse
Yeah I actually just tried this and it worked pretty well only a little of leakage left, I figure I'll seal it up some more when I have the time and Im pretty sure I did not hold it down long enough to let it cool effectively. but the parts that are still down work like a charm. way better than having to go back, lose all your apps, headaches of customer service, etc.
BigBallin said:
Dust under the screen. And you can see light leaking out of the bottom of the phone
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Sent via the XDA Tapatalk App
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Click to collapse
--------------
So this is the reason I see light under the buttons when their off and the screen is off, and its dark in the room? because my screen seems to be holding up well, and I have it in my pocket all day, no case or screen protectors. then again, I haven't been messing with it, trying to apply things or mods to it.
Hair dryer, bubble gum, tape and what else?! These are high-end devices (Evo Nexus One, etc) and they should NOT need a MacGyver handbook to keep them together after days of ownership. HTC needs to do right by us from the design stage period!
Dear Babies,
This is a site about hacking phones. Stop *****ing and use your brains for a change. Get some black silicon caulk from Lowes. Rub a small small amount in the crack where the buttons meet the case where the light leaks. Congratulations, your phone can now be left in the desert for 10 years and nothing will get through that seam including light... I swear, you guys can spend all day rooting phones but cant use some damn common sense to fix the hardware itself. I had tons of light leakage when i got the phone. Zero now, and you cant tell i did anything to it.
AshMa said:
HTC needs to do right by us from the design stage period!
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Click to collapse
This is very true, but there seems to be a gray area when it comes to (S*** HAPPENS and a bug that can be fixed)... And it seems to get grayer everyday.....
hair dryer seems to have worked fine on my evo

Will Tmo replace my Vibrant with scratched screen ?

Noticed today that screen is scratched even though i have never dropped my phone and was very careful.....will tmo make the switch if i ***** about gps and lag ?
kolyan said:
Noticed today that screen is scratched even though i have never dropped my phone and was very careful.....will tmo make the switch if i ***** about gps and lag ?
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Click to collapse
No.
Sent from my SGS Vibrant
kolyan said:
Noticed today that screen is scratched even though i have never dropped my phone and was very careful.....will tmo make the switch if i ***** about gps and lag ?
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Click to collapse
do you have anything else worng with it? rattling volume buttons? i returned mine for that... i would say maybe if you try and brick it and say that you loaded something from your cpu to the phone and it turned off and never came back on might work
skater4690 said:
do you have anything else worng with it? rattling volume buttons? i returned mine for that... i would say maybe if you try and brick it and say that you loaded something from your cpu to the phone and it turned off and never came back on might work
Click to expand...
Click to collapse
volume buttons do rattle...and usb slide is a bit broken
if you just complain about GPS they will tell you an exchange won't solve the issue so you will have to wait until update. If there is anything else wrong, yes they will replace it, they won;t care about scratches since it is from normal use (u said u didn't drop it)
skater4690 said:
do you have anything else worng with it? rattling volume buttons? i returned mine for that... i would say maybe if you try and brick it and say that you loaded something from your cpu to the phone and it turned off and never came back on might work
Click to expand...
Click to collapse
Xda frowns upon giving people the information to fraud carriers for warranty/insurance claims.. Please be cautious about how you post in the future...
Sent from my SGH-T959 using XDA App
kolyan said:
Noticed today that screen is scratched even though i have never dropped my phone and was very careful.....will tmo make the switch if i ***** about gps and lag ?
Click to expand...
Click to collapse
No, you should be careful with your phone
it's not T-Mo's fault you scratched the damn thing, and returning it for no reason at all just drives prices up for people that are honest.
hydrogenman said:
No, you should be careful with your phone
it's not T-Mo's fault you scratched the damn thing, and returning it for no reason at all just drives prices up for people that are honest.
Click to expand...
Click to collapse
Can you read? The person posting this thread already stated they are very careful with the phone and never droped it.
It is possible the phone was already scratched when he/she purchased it.
SamsungGalaxySVibrant said:
Can you read? The person posting this thread already stated they are very careful with the phone and never droped it.
It is possible the phone was already scratched when he/she purchased it.
Click to expand...
Click to collapse
Getting an exchange because you have a scratch on your screen? What? If he actually told them that's why he wanted an exchange he wouldn't be getting one so that's why hes asking a story to tell them. They won't exchange it because the screen is scratched, or because the GPS doesn't work.
Can you post a pic of the scratched screen, I dont use screen protectors and its been Impossible to scratch mine, So I would like to see a pic.
This is why you don't place your phone facedown or put it in a pocket with keys or change.. and most of all.. don't ever let a drunken grizzly bear with tourettes use your Vibrant.
A friend of mine got his screen scratched when his wife used his phone and her diamond earring put a small but noticeable gash on it
I don't use a screen protector either. No scratches this puppies tough.
I also have my right pocket dedicated to my phone and only my phone. Everything else goes in the left. Soon it'll be second nature and you will never put your phone in your pocket with stuff.
If TW as a scratch its from neglect. I baby mine and unless I drop it or put it in a full pocket, I'm golden...
And I never let anyone use mu 500 dollar phone.. no way no how..
Rizz good to know.. I'll keep that in mind when handing this baby over to others..
My phone has been flashed more than Girls Gone Wild...
Why don't people get screen protectors? Sure the screens are scratch resistant not scratch proof. I use a realook screen protector and you cant even tell its on there. Also I carry my phone in my left pocket and my keys in my right pocket. Carrying my phone and keys in the same pocket make my pocket bulge way to much plus your more likely to scratch up your phone.
heygrl said:
Getting an exchange because you have a scratch on your screen? What? If he actually told them that's why he wanted an exchange he wouldn't be getting one so that's why hes asking a story to tell them. They won't exchange it because the screen is scratched, or because the GPS doesn't work.
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If you are withing your remorse period, you don't need permission from t-mobile to return your phone for the GPS issue. They may not exchange it for another one, because thats just silly, they all have the problem. Yet, you certainly can return it.
As I said, I have few another issues as well, but i didnt consider returning before....
I also thought that it was impossible to scratch, yet somehow i see a half inch scratch on the screen. i have body glove case as well.....
That really sucks bro, I noticed a tiny few cm long scratch on the side of my phone.. It's not that bad but it made my heart crack a little.
Using an ugly Zagg screen protector on it atm. I'm wanting to take this crap off and just be really careful with it though.

Yellowish mark Appearing on keayboards side.

Ok so I thought this was just my 1st G2 that was showing this. It seems that the rubber tabs beneath the screens are leaving behind a yellowish stain on each side of the keyboard part of the phone. Look at the '@' key now look at the grey part to the left of it and check if you see any yellow stains. Same thing on the grey part to the right of the 'enter' key. On both my 1st G2 and now my 2nd G2 I noticed this.
I tried cleaning it but it doesn't come off. I tried alcohol too and still. Scared to try anything else because I don't want the paint or color to fade.
Now idk if removing the tabs from beneath the screens is a good idea but idk why this mark is happening.
Id take a pic of it but don't have a camera to do it.
Also I don't mean to add to the list of problems of this phone as I absolutely love this phone and wouldn't trade it for anything.
Posted on my T-mobile G(spot)2 xD
Nothin on mine, maybe you just have dirty hands...
Sent from my T-Mobile G2 using XDA App
its proven that this yellow mark will reduce the phones processor to 400 mhz. really.... its just a "yellowish" mark...
I actually have the same exact thing on mine. I thought it was just something random but I saw this post and I wonder otherwise.
Troll... it has nothing to do with my hands as my hands don't touch this part of the phone you idiot.
papeshfoo said:
Nothin on mine, maybe you just have dirty hands...
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
Posted on my T-mobile G(spot)2 xD
Yeah I know what it is... I'm asking if I'm the only one that is all.
kidd657 said:
its proven that this yellow mark will reduce the phones processor to 400 mhz. really.... its just a "yellowish" mark...
Click to expand...
Click to collapse
Posted on my T-mobile G(spot)2 xD
It's urine. The type of composite htc used for the g2's main body is susceptible to saturation from organic waste fluids. This is irreversible. Wash your hands more, or stop peeing on them.
That is my scientific diagnosis. Trust me, I'm a doctor.
elracing21 said:
Troll... it has nothing to do with my hands as my hands don't touch this part of the phone you idiot.
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Click to collapse
I'm a troll, but your clogging up the boards with usless posts?...I was just stating that maybe your hands were dirty. Nothing to get upset about Mr. Man...
I got the same mark on mine, its only on the left side though... and Im right handed just to stop the trolls.
Outbreak86 said:
I got the same mark on mine, its only on the left side though... and Im right handed just to stop the trolls.
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Click to collapse
Interesting that multiple people have the same yellow mark on the phone. I have it too but thought nothing of it. Just that it was most likely gunk from my pocket. Its just odd for a lot of people to have the same mark in the same place. I have failed at trying to clean it off a few times now. Anyone successful clean it off.
Can someone post a picture of this yellowish mark?
You guys DID peel the protective plastic layer off of the keyboard panel, right?
I thoroughly looked over my phone and cant find what you are describing. I'm guessing I dont have this problem.
I think its part of the rubber adhesive under the screen
Sent from my T-Mobile G2 using XDA App
papeshfoo said:
I'm a troll, but your clogging up the boards with usless posts?...I was just stating that maybe your hands were dirty. Nothing to get upset about Mr. Man...
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Click to collapse
Ok sir... I'm not clogging up anything. This is what the boards are for. I'm clearly posting up a problem I'm experiencing just like other users have. This is not useless as I am asking if anyone has successfully cleaned the marks
xD
QwertyAccess said:
I think its part of the rubber adhesive under the screen
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
It is because of the rubber. But I was thinking of covering it with tape. But what good is it if I can't clean what's already there?
xD
keenerb said:
Can someone post a picture of this yellowish mark?
You guys DID peel the protective plastic layer off of the keyboard panel, right?
Click to expand...
Click to collapse
Yes I did first day. Same with the 2nd phone. This is happening because of the adhesive rubber on the back of the screen. Its the only thing that touched the keyboard half of the phone. The marks are left on the grey next to the @,.com,alt keys and on the right of the delete, enter, and right alt keys.
Posted on my T-mobile G(spot)2 xD
I just noticed the same thing started appearing on my phone. I've had the phone since a few days before the official launch and the yellow spots just started showing up a day or two ago.
I haven't been able to clean them off, but I agree, it looks like it might be from the adhesive from the rubber pads. Alcohol didn't work to clean them off... I am fairly certain acetone or anything stronger will eat the paint off the phone.
keenerb said:
Can someone post a picture of this yellowish mark?
You guys DID peel the protective plastic layer off of the keyboard panel, right?
Click to expand...
Click to collapse
Just noticed this,
Here is a pic. Oh and the yellowish stains are appearing in a spot where the plastic layer did not cover...
http://tinypic.com/r/2lstg75/7
The one on the left is hard to see in this lighting, but the one on the right is clearly visible
Edit: I just tried some diluted acetone and the stains did not come out. They are really in there good.
my phone has it too. but the right side stain is much more visible the the left. i hope its not anything coming up from the inside like a chemical leak or idk. it seems to be getting progressively darker
I just realized I have yellow marks on the side of the keyboard also. I just called tmobile, and since I was still in the remorse period, I'm having them send me another one. Great.
xdviper said:
I just realized I have yellow marks on the side of the keyboard also. I just called tmobile, and since I was still in the remorse period, I'm having them send me another one. Great.
Click to expand...
Click to collapse
What good is getting a new one? Its going to stain again. They are all like this and whoever says they don't have it is either because they never use the keyboard or they are in denial.
My first g2 had it and my 2nd one has it. Even the test dummy in radioshack had it.
Had anyone figured out how to clean this???
Posted on my T-mobile G(spot)2 xD
elracing21 said:
What good is getting a new one? Its going to stain again. They are all like this and whoever says they don't have it is either because they never use the keyboard or they are in denial.
My first g2 had it and my 2nd one has it. Even the test dummy in radioshack had it.
Had anyone figured out how to clean this???
Posted on my T-mobile G(spot)2 xD
Click to expand...
Click to collapse
i don't have it but i don't use my keyboard though

can somebody please tell me what this is or mean...

A friend of mine wanted me to root his Evo for him. After I rooted it, I flashed the Synergy RC1 rom on it. As I was making sure everything was working, I noticed his screen looked a little flakey (see pics). It had like this wisonsin shaped marking on the screen. It's easy to notice on light colored screens. But it's also noticable on dark color screens as well.
I don't know if his screen is going bad or if this is a case of screen tearing or whatever it's called. I never had any of those issues with any of the Evos I ever owned. So therefore, I don't know what to look for.
So nevertheless, can someone please take a look at the pics and let me know if this is a case of th screen going ad, screen tearing or something else. Any help or suggestions would be greatly appreciated.
T
plmiller0905 said:
A friend of mine wanted me to root his Evo for him. After I rooted it, I flashed the Synergy RC1 rom on it. As I was making sure everything was working, I noticed his screen looked a little flakey (see pics). It had like this wisonsin shaped marking on the screen. It's easy to notice on light colored screens. But it's also noticable on dark color screens as well.
I don't know if his screen is going bad or if this is a case of screen tearing or whatever it's called. I never had any of those issues with any of the Evos I ever owned. So therefore, I don't know what to look for.
So nevertheless, can someone please take a look at the pics and let me know if this is a case of th screen going ad, screen tearing or something else. Any help or suggestions would be greatly appreciated.
T
Click to expand...
Click to collapse
Looks like something dried under the screen.
Like coffee.
mattykinsx said:
Looks like something dried under the screen.
Like coffee.
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Click to collapse
So you thinking it may be water/liquid damage then?
Where is the liquid trigger/indicators on this phone. I know one is on the battery. And that one isn't pink or anything.
I also tried flashing another room and it still shows.
plmiller0905 said:
So you thinking it may be water/liquid damage then?
Where is the liquid trigger/indicators on this phone. I know one is on the battery. And that one isn't pink or anything.
I also tried flashing another room and it still shows.
Click to expand...
Click to collapse
Keep in mind that if you get the screen wet that doesn't necessarily mean that the indicator would change if you don't get any other part of the phone wet.
However, I think it's pretty obvious it's some sort of liquid damage and I doubt Sprint would be willing to replace it.
mattykinsx said:
Keep in mind that if you get the screen wet that doesn't necessarily mean that the indicator would change if you don't get any other part of the phone wet.
However, I think it's pretty obvious it's some sort of liquid damage and I doubt Sprint would be willing to replace it.
Click to expand...
Click to collapse
So basically he'd have to file a claim with Asurion?
plmiller0905 said:
So basically he'd have to file a claim with Asurion?
Click to expand...
Click to collapse
Yeah. If I were him I would take it to Sprint just to try. Can't hurt.
mattykinsx said:
Keep in mind that if you get the screen wet that doesn't necessarily mean that the indicator would change if you don't get any other part of the phone wet.
However, I think it's pretty obvious it's some sort of liquid damage and I doubt Sprint would be willing to replace it.
Click to expand...
Click to collapse
My buddy just came back. He said that he hasn't never gotten the phone wet at all. And have no idea how it could be liquid damage. He's going to take it to sprint tomorrow afternoon after he gets off work.
mattykinsx said:
Yeah. If I were him I would take it to Sprint just to try. Can't hurt.
Click to expand...
Click to collapse
Or if he feels comfortable taking apart electronic stuff, he could just take the phone apart and clean it. just make sure it is completely dry before putting it back together.
Muellersirch said:
Or if he feels comfortable taking apart electronic stuff, he could just take the phone apart and clean it. just make sure it is completely dry before putting it back together.
Click to expand...
Click to collapse
Well he definately don't feel comfortable doing that and neither than me... lol. It took almost an hour just to take my xbox 360 apart two night ago to fix the rings of death.
Definitely Liquid damage
Evo4eva said:
Definitely Liquid damage
Click to expand...
Click to collapse
I would have to say the same thing. and hey im from Wisconsin, and that doesnt look anything like a Wisconsin Map maybe Lake Winnebago or Lake Michigan but most def. not Wisconsin
Sorry to say but that's liquid damage
Sent from my PC36100 using XDA App
My friends evo had the exact same thing, it was from liquid damage.... His was not in the center of the screen, but it looked identical.... Sprint replaced it under his insurance for I think $50
Sent from my EVO 4G with Tapatalk
Update:
We took the phone to Sprint yesterday and they said that it wasn't liquid damage. They said that it appeared to be a pressure point. Something apparently pressed up to hard against the screen. Nevertheless, because he had insurance, they replaced the screen free of charge.
However in doing so, they apparently broke the speaker in the earpiece and the bluetooth connection. Whenever someone calls the phone, they can hear you, but you can't hear them. They come in in very very low and the sound is distorted and sounds like static.
So he called sprint and we have to bring it back in today. They also added more minutes to his plan for the next 3 months or something like that.

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