Water Damage; Need Advice - Droid Ultra General

I have a bootloader unlocked (thanks, taobao) Droid Mini that I bought unsubsidized 10 months ago for $400 so I could keep my unlimited data plan. I fell into a river today (don't ask) and immediately tried to turn my phone off. The touchscreen wasn't responding, potentially because I was all wet, so there was nothing I could really do to help save it. Over the next 15 minutes, the phone mysteriously vibrated once every 5 minutes or so, and then it finally "died". I put it in a bag of rice for 8 hours and tried powering it back on, but there's no sign of life. I went to a Verizon store and they said they couldn't do anything for me. So, now I believe I have two choices:
Attempt to fix the phone.
Buy a new phone.
I would certainly prefer option #1, but I haven't seen any information on the Web that would suggest I'd have any luck. I imagine the battery is shot, and I don't see any evidence that I can buy a replacement. Any suggestions?
If #1 is out, what phone should I get? I can't imagine going back to a phone with a locked bootloader (primarily for free wireless tethering), and I really don't want a phone that's bigger than the Droid Mini (otherwise it's a no-brainer; get a big DE phone). I haven't seen any evidence of a new-ish phone that can have its bootloader unlocked that is no bigger than a Droid Mini. Any suggestions?
I hate asking for help like this, but I need to act soon and I'm hoping someone here can help me make a wise decision. Thanks in advance.

I thought these phones had a nano coating and would survive getting wet. Have you tried to get into boot loader or plug it in. Is there no life in her at all.
sent from "my kungfu is stronger then yours" XT1080

If you plan on staying with Verizon for over two years then I recommend you purchase an upgrade from Best Buy online which would allow you to keep your unlimited plan through the well known loophole. I did it last month when I bricked my RAZR Maxx HD and was so pissed I ordered a new Droid Maxx from Best Buy while I bought a motherboard for the RAZR from eBay. Now I have two working unlocked phones. In fact, I'm on the RAZR right now. Just switch in between devices whenever I feel like. As for what to get, I have no idea. I went with the Droid Maxx because the wife have a Moto X and I love it. It was right when Sunshine was released so for me, it was more important to have an unlocked bootloader than get a locked 2014 Moto X. I was also looking hard at the HTC M8 and LG G3, both are great phones. The iPhone 6 is bad ass too but I must have WiFi hotspot and refuse to give Verizon an extra dime in addition to what they are already taking.

bigv5150 said:
I thought these phones had a nano coating and would survive getting wet. Have you tried to get into boot loader or plug it in. Is there no life in her at all.
Click to expand...
Click to collapse
I've had it plugged in for several hours now with no sign of life. I just tried getting into the bootloader with no luck. The only sign of electrons flowing is that my green notification light comes on immediately when I plug in the phone.

jtoTTy said:
I've had it plugged in for several hours now with no sign of life. I just tried getting into the bootloader with no luck. The only sign of electrons flowing is that my green notification light comes on immediately when I plug in the phone.
Click to expand...
Click to collapse
Yeah it's probably fried. I would look for a clean esn droid maxx on ebay or swappa. Preferably on 4.4 or below that way you can unlock via sunshine.

Take it apart, rinse each part in distilled water. Dry slowly.
Worked on my Mac book.

aviwdoowks said:
Take it apart, rinse each part in distilled water. Dry slowly.
Worked on my Mac book.
Click to expand...
Click to collapse
Can't hurt at this point.
sent from "my kungfu is stronger then yours" XT1080

You probably just need a new battery. Clean the guts first of course.
Sent from my XT1080 using Tapatalk

I would try to put the phone on the dash of a car that is sitting in the sun for several hours or longer and really get it dried out before I did any rinsing with more water (climate depending of course).
After I exhausted that course of action I would replace the battery.
Sent from my XT1080 using XDA Free mobile app

Related

Water damaged Moto Droid2 questions

So my room mate's Droid 2 got a little water damage.. The phone wont power on at all and gets hot if the battery is left in it.
Obviously a broken phone.. however the water damage indicator on the phone is not showing that it has been wet..
so my question is: How possible would it be that I could take the phone into Verizon and play stupid to try to get it replaced..?
My room mate has already called Verizon and got a new D2global sent to her and has no use for the old broken D2.
any input or advice is much appreciated thank you
1. Check, how old is your device (maybe garantee?)
2. Before you do anything, you should make sure, that the inside of the phone is dry. Therefore I advice to lay the phone on a little bit warm heater (not hot!!) without the battery (maybe this does the job already...).
3. If not, play silly at your seller...
... if phone doesn't start after drying, you should start it without the battery (with charging cable)... maybe just your battery is dead.
thanks for the reply. I have tried all the drying tricks.. even gone as far as taking the phone apart and inspecting the hardware.
im more just concerned about Verizon's policies and procedures.. if there happens to be any VZ reps or employees listening...??..
http://forum.xda-developers.com/showthread.php?t=1073929
*cough* I'm not advocating fraud
If your roommate got another phone sent to her as a replacement for the original that was dropped in water, then they will expect the defective device to be sent back. If it was an upgrade (meaning she paid money and/or agreed to a contract extension) then there is no expectation of VZW receiving any device back. After 5 days of her have the replacement they check for the device that is expected and charge the account full retail price (prolly around 6 hundies). That being said, if it isn't on any account, its not covered by warranty. Your best hope is to let it dry out completely (about a week or so in a dry place) and then try again to use it. Liquid damage will show in other places and they don't go only by the indicator sticker.
Play dumb.
Play dumb
Play dumb : ))
Re: Water-Damaged Droid 2 Questions
starscream86 said:
thanks for the reply. I have tried all the drying tricks.. even gone as far as taking the phone apart and inspecting the hardware.
im more just concerned about Verizon's policies and procedures.. if there happens to be any VZ reps or employees listening...??..
Click to expand...
Click to collapse
Thank you Bornthor, for your comment. You are correct; if the original device was replaced via the warranty, or via the Equipment insurance program, it does need to be returned within 5 days of receipt. If it is not returned, then the line will be charged a non-return fee. This fee is based upon the full retail cost of the device, which is over $500.00. Upon receipt of the replacement, a free shipping label was included, in order to return the device with no out-of-pocket cost.
I would strongly recommend not using this device on a different line, since your roommate will be charged for it. Once the charge is on the line, it cannot be removed until that same specific device is returned.
I hope this information is helpful for you. Have a great day!
Christina B
VZW Support
Follow us on Twitter @VZW Support
I accidentally laid my droid2 face down on a wet nightstand a while back (after a long night of drinking). Woke up with water under the screen. I had an old broken droid2 laying around and I was able to transplant the motherboard from the wet one into the old screen/keyboard assembly. You might try doing something similar with the d2g if nothing else works.
Good luck!
Sent from my Galaxy Tab 10.1 using Tapatalk.
Lol.. did you think you got a free phone?...
I know that if you take the phone into the store and have them make a warrenty exchange they wont charge you. The tech needs to inspect the phone befor it is exchanged. If you play dumb at this point and they dont pick up that there was water damage then your going to be ok. Yes when you call in then send the phone in, theres a good chance that you will be charged, and its bull how much verizon charges for these phones now.
I've been told that placing phone with water damage in a bag of rice overnight helps remove moisture from the phone. Just make sure your remove the battery and the cover from the back. Hope that helps somewhat.
Sent from my DROID2 using XDA Premium App

Atrix Fingerprint and Camera issues --- ATT says too bad, so sad

I've had my Atrix for about 6 months and suffered through the normal issues without complaining (occasional random reboots & lockups, flaky fingerprint scanner, etc).
Recently my fingerprint scanner stopped working completely. In the past I've been able to get it started again by removing the battery, that doesn't help anymore -- it's completely dead. I've see some posts about cleaning the scanner pad, I may have to try that.
Additionally I now have a black spot in my photos and videos. There's apparently some debris under my camera lens; the spot moves around but it's always there.
I called the ATT handset warranty center expecting them to swap it out for a refurb unit; this isn't ideal but better than what I have. Instead here's the answer I got:
Fingerprint Scanner: "Motorola tells us this isn't a warrantable concern, you have alternate methods to unlock your screen". You can call Motorola directly to see if they'll do anything for you.
Debris inside the camera lens: "Oh, that voids your warranty." I advised the lens is a sealed unit and the debris must have been in there since day one. Their argument is that since I just noticed it now (i.e. it just loosened up and moved into an area where it's noticeable) it is not a warrantable concern and by the way it also voids my phone's warranty.
I'm floored by both answers and pretty shocked. The customer service agent was very matter-of-fact and I know she's reciting the company line.
Anbody have a similar experience?
buschman69 said:
I've had my Atrix for about 6 months and suffered through the normal issues without complaining (occasional random reboots & lockups, flaky fingerprint scanner, etc).
Recently my fingerprint scanner stopped working completely. In the past I've been able to get it started again by removing the battery, that doesn't help anymore -- it's completely dead. I've see some posts about cleaning the scanner pad, I may have to try that.
Additionally I now have a black spot in my photos and videos. There's apparently some debris under my camera lens; the spot moves around but it's always there.
I called the ATT handset warranty center expecting them to swap it out for a refurb unit; this isn't ideal but better than what I have. Instead here's the answer I got:
Fingerprint Scanner: "Motorola tells us this isn't a warrantable concern, you have alternate methods to unlock your screen". You can call Motorola directly to see if they'll do anything for you.
Debris inside the camera lens: "Oh, that voids your warranty." I advised the lens is a sealed unit and the debris must have been in there since day one. Their argument is that since I just noticed it now (i.e. it just loosened up and moved into an area where it's noticeable) it is not a warrantable concern and by the way it also voids my phone's warranty.
I'm floored by both answers and pretty shocked. The customer service agent was very matter-of-fact and I know she's reciting the company line.
Anbody have a similar experience?
Click to expand...
Click to collapse
I have stuff under my front facing camera ,it looks like dust and it is very noticeable. The camera on the back i can see a smudge that is under the lense. You can see it when you go to take a picture. It was caused when i was at Red Lobster, my dad spilled water on my phone and the water leaked under the glass but now it is all gone and it has left behind dust. I have also been experiencing the screen doing things by itself , uncontrolable movement causing me to have to lock and relock the device for it to become usable again. I called ATT and told them everything and NONE of the water circles that determine water damage have changed colors , they are all white. Att said it would cost 150$ for a new phone. Basiclly with me paying 5$ a month for insurance for my phone and then when i have a problem it costs 150$ for a new one? or even a used one i don't see the point in having insurance !
firefox3 said:
Att said it would cost 150$ for a new phone. Basiclly with me paying 5$ a month for insurance for my phone and then when i have a problem it costs 150$ for a new one? or even a used one i don't see the point in having insurance !
Click to expand...
Click to collapse
Not any more. Check with AT&T again. The warranty cost went up a month or so ago, and the deductible for the Atrix is now $199. I think it went up in October if I remember correctly.
yea my fp scanners dead
This is why I don't bother with buying insurance on my phones anymore. Most of the time you're just paying a monthly fee for nothing, and when something does go wrong, you get screwed anyway.
CaelanT said:
Not any more. Check with AT&T again. The warranty cost went up a month or so ago, and the deductible for the Atrix is now $199. I think it went up in October if I remember correctly.
Click to expand...
Click to collapse
They just dropped the atrix 4g down to a tier 2 device so the deductible is $125 now according to at&ts website.
I've switched back to my nexus one for now because my atrix was giving me too many issues. 4-5 battery pulls a day because of screen freezes. Touch screen firing erratically, overheating and shutting down, random reboots, wifi unable to connect unless I restart. It occurs regardless of what rom or kernel including stock everything (it started before I started flashing so I actually thought it was stock issues). Debating which course of action to take with it but I don't have insurance and its bootloader unlocked which may or may not cause issues if I go to Motorola (always a case by case basis i suppose)
lostinbeta said:
I've switched back to my nexus one for now because my atrix was giving me too many issues. 4-5 battery pulls a day because of screen freezes. Touch screen firing erratically, overheating and shutting down, random reboots, wifi unable to connect unless I restart. It occurs regardless of what rom or kernel including stock everything (it started before I started flashing so I actually thought it was stock issues).
Click to expand...
Click to collapse
I've never had such a thing happen to my phone.
knock wood.
Sent from my MB860 using XDA App
lostinbeta said:
They just dropped the atrix 4g down to a tier 2 device so the deductible is $125 now according to at&ts website.
Click to expand...
Click to collapse
I stand corrected! Funny how they changed the Atrix back after only a couple of weeks. Wonder how many people were stuffed with the $199 in that time period!
http://www.wireless.att.com/learn/en_US/pdf/wireless-phone-insurance-deductible-schedule.pdf
CaelanT said:
I stand corrected! Funny how they changed the Atrix back after only a couple of weeks. Wonder how many people were stuffed with the $199 in that time period!
http://www.wireless.att.com/learn/en_US/pdf/wireless-phone-insurance-deductible-schedule.pdf
Click to expand...
Click to collapse
I still would never pay 125 for a new atrix ! i would rather buy a nexus s ! or save up for a galaxy nexus
firefox3 said:
I still would never pay 125 for a new atrix ! i would rather buy a nexus s ! or save up for a galaxy nexus
Click to expand...
Click to collapse
Interesting, but I certainly wouldn't take a rebadged Galaxy S in preference to an Atrix, even if they were released at a similar time!
CaelanT said:
I stand corrected! Funny how they changed the Atrix back after only a couple of weeks. Wonder how many people were stuffed with the $199 in that time period!
http://www.wireless.att.com/learn/en_US/pdf/wireless-phone-insurance-deductible-schedule.pdf
Click to expand...
Click to collapse
Thanks for linking the document. I only knew the information because a few days prior to reading this thread I was looking up insurance information for a friend of mine and I happened to look down in curiosity to what it would be for the Atrix. I didn't have time to find it and link it when I replied here though.
AT&T is shifty!
just call back in, say you are having constant reboots and force closes, tell them you did a hard reset, still no change, and they should send you out a warranty unit
once they get your unit back, they won't actually use the phone so there's no way to tell there aren't resets [and besides, you will send it to them in a factory reset anyways so it will load up with a blur sign up menu]
firefox3 said:
I still would never pay 125 for a new atrix ! i would rather buy a nexus s ! or save up for a galaxy nexus
Click to expand...
Click to collapse
Ya - well hopefully this never happens to me...bet the galaxy nexus can't run my laptop dock and multimedia dock.
I thought it was common knowledge that AT&T sucks. Send your phone to Motorola, they will fix it. AT&T is full of **** saying moto says its not covered by warranty, why would they tell you to contact moto directly then!! AT&T can blow me, they charge for premium and give sub standard.
Sent from my MB860 using xda premium
Sass86 said:
I thought it was common knowledge that AT&T sucks. Send your phone to Motorola, they will fix it. AT&T is full of **** saying moto says its not covered by warranty, why would they tell you to contact moto directly then!! AT&T can blow me, they charge for premium and give sub standard.
Sent from my MB860 using xda premium
Click to expand...
Click to collapse
Motorola will fix my device for free?
Sent from my MB860 using XDA App
firefox3 said:
Motorola will fix my device for free?
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
Depends on if they consider the problems to be fixable under warranty. A lot of companies try to weasel out of it though. If your device has scratches, dents or dings they might try to say you dropped it and that caused the problems. Or if you are bootloader unlocked they can claim you voided your warranty because you may have installed software that jacked up your phones hardware. I don't know how Motorola is with this, and you won't know unless you submit it for warranty repair and find out.
firefox3 said:
Motorola will fix my device for free?
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
Sry for the late response. I'm saying I unlocked my bootloader, reflashed stock gingerbread firmware, then sent in my atrix for repair of digitizer and fps for free.
Sent from my MB860 using xda premium

[Q] Dead N4 + unlocked BL = screwed?

Anyone have success RMAing a phone in with an unlocked BL but no other mods? With all the red light of death stories I've read in the past couple of days I sure don't want to spend over $700 for one N4 that could do the same thing. (kind of wishing I got a Note II now!)
ThaBrickah! said:
Anyone have success RMAing a phone in with an unlocked BL but no other mods? With all the red light of death stories I've read in the past couple of days I sure don't want to spend over $700 for one N4 that could do the same thing. (kind of wishing I got a Note II now!)
Click to expand...
Click to collapse
tiny bump
ThaBrickah! said:
Anyone have success RMAing a phone in with an unlocked BL but no other mods? With all the red light of death stories I've read in the past couple of days I sure don't want to spend over $700 for one N4 that could do the same thing. (kind of wishing I got a Note II now!)
Click to expand...
Click to collapse
$700 dollars??? Jeez, someone ripped you off. Did you buy it from eBay? I bet you did.
The Nexus 4 is available on the U.S Play Store as of time.
( it would be more expensive if it was in another country, but since you're using the dollar sign...)
Sent from my Nexus 7 using Tapatalk HD
scream4cheese said:
$700 dollars??? Jeez, someone ripped you off. Did you buy it from eBay? I bet you did.
The Nexus 4 is available on the U.S Play Store as of time.
( it would be more expensive if it was in another country, but since you're using the dollar sign...)
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
No, I'm sorry. I had edited down my original question and now it doesn't make complete sense. What I meant was that my phone died on me but I left my bootloader unlocked after reflashing with the image from the developer.google site. I never rooted it but failed to lock the bootloader after reflashing. Now I have the red light of death.
The $700 comes from them holding $300 on my credit card during the RMA process, only to find that I've voided my warranty by having an unlocked bootloader and them charging me for it. That would be over $700 for an N4 that could just do the exact same thing again.
I honestly don't want this phone anymore if all of them are going to die after only a couple weeks use.
The phone is designed to be unlockable via a simple command, so the fact that you have done that should in no way invalidate your warranty. You should have no problem with an RMA.
Sent from my Nexus 4
There is a fix for the red light of dead... It's a hardware problem tho, let me find the youtube video.. brb
I can't find the video (i'm at work) and I have it bookmarked at home, it's on xda tho, you must take out the back part and release a part of the hardware.. It's easy and the guy who found out made several examples, in which if he pressed that chip = red light appear, leaving it without much pressure = normal
I guess take the back off , remove the battery connector , reconnect the connector after a few minutes and put it on charge
Sent from my Nexus 4 using Tapatalk 2
If the phone is dead, what does it matter if the bootloader is unlocked?
Sent from my Nexus 4 using Tapatalk 2
Most everyone says that an unlocked BL voids the warranty, but it doesn't specifically say that in the warranty documentation. I think I'm going to let this thing run down as much as possible then try to connect to it over the weekend, then call Google on Monday if I have no success. Wonder if I should be upfront with the unlocked BL?
you haven't voided the warranty. Honestly, these companies rarely check for those kind of things. They don't have much time to investigate so they go straight to fixing it. I sent my rooted epic 4g w/ screwed up NV items (screwed em up while flashing) in for a fix and they fixed it for me no charge. You should be fine.
i have sent a few devices back for rma from google. each one of them had an unlocked bootloader, root, custom recovery, and a custom rom/kernel. google never gave me any issues with the process, and exchanged my devices within days. if its a hardware issue, they wont have any problems with an unlocked bootloader.
simms22 said:
i have sent a few devices back for rma from google. each one of them had an unlocked bootloader, root, custom recovery, and a custom rom/kernel. google never gave me any issues with the process, and exchanged my devices within days. if its a hardware issue, they wont have any problems with an unlocked bootloader.
Click to expand...
Click to collapse
Hope you're right. I went through the RMA process on Monday after them having me try all the various button press combinations that I've tried a million times before. The return sticker they sent me was addressed to an LG repair center in Texas instead of any Google entity - that worries me.
I got my replacement on Thursday but I'm not even going to open the shipping box until I see the pending charges from Google drop off my credit card. If I do get charged then I'll try and sell this thing and cut my losses.
I'm very disappointed in the quality of the N4. I decided to only buy Nexus devices from here on out so that I can get the OS updates, but if they break after a couple of weeks then the only other option is to abandon Android altogether. Too bad because its the Google ecosystem that I like.
ThaBrickah! said:
Hope you're right. I went through the RMA process on Monday after them having me try all the various button press combinations that I've tried a million times before. The return sticker they sent me was addressed to an LG repair center in Texas instead of any Google entity - that worries me.
I got my replacement on Thursday but I'm not even going to open the shipping box until I see the pending charges from Google drop off my credit card. If I do get charged then I'll try and sell this thing and cut my losses.
I'm very disappointed in the quality of the N4. I decided to only buy Nexus devices from here on out so that I can get the OS updates, but if they break after a couple of weeks then the only other option is to abandon Android altogether. Too bad because its the Google ecosystem that I like.
Click to expand...
Click to collapse
That's pretty radical to drop Android altogether, if you just wanted quick updates, why didn't you just leave it locked and stock?
ThaBrickah! said:
Hope you're right. I went through the RMA process on Monday after them having me try all the various button press combinations that I've tried a million times before. The return sticker they sent me was addressed to an LG repair center in Texas instead of any Google entity - that worries me.
I got my replacement on Thursday but I'm not even going to open the shipping box until I see the pending charges from Google drop off my credit card. If I do get charged then I'll try and sell this thing and cut my losses.
I'm very disappointed in the quality of the N4. I decided to only buy Nexus devices from here on out so that I can get the OS updates, but if they break after a couple of weeks then the only other option is to abandon Android altogether. Too bad because its the Google ecosystem that I like.
Click to expand...
Click to collapse
First of all, I don't get it. Nexus has been great to me, and the 3 others I know who bought it, love it too. Build quality is good, and stock, no issues. Even if you root it, chances of something like that happening are low. I used to have all kinds of phones, from gs2&3 to note 2 to HTC one x. None of them were as hard to mess up as the nexus.
But as far as your original question goes... I rmad galaxy nexus to Google because my earpiece became very crackly. Mine was rooted and unlocked. I kept on putting it off until I realized that the label they sent was only good for 14 days. Ended up sending it rooted and with custom ROM on it, figured might as well try. No issues at all. They didn't say a word.
Sent from my Nexus 4 using xda app-developers app
chrisMBP said:
That's pretty radical to drop Android altogether, if you just wanted quick updates, why didn't you just leave it locked and stock?
Click to expand...
Click to collapse
I reflashed stock firmware onto it in hopes of improving battery life - per a thread on this forum. For me, rooting is unnecessary on the Nexi because there isn't any manufacturer or carrier bloatware to get rid of. I honestly did consider rooting it to try an underclocking app to maybe improve battery life, but it seemed too much of a PITA.
They got my old phone last Wednesday, but the charges are still pending as of today. I decided to go ahead and open the replacement and not worry about it anymore. I noticed the replacement has a higher number serial number, so now I'm off to read the thread that tries do decode it!
Thanks all.

Severe droid razr m brick...

So i tried using matts utility to fastboot restore my razr to 4.1.2, but somehow ended up using my old razr HD's utility. It went through the whole process fine and then when it came to wiping it at the end it said <waiting for device>. Now the phone wont turn on, wont boot into AP fastboot, wont charge, wont do anything- just a black screen. Am i screwed?
I wonder if the "Motorola Factory Cable" works with an M?
Yes, it absolutely does, and may help in this case if the battery has become drained in the meantime while attempting to fix it.
That is it's purpose, to allow a device in any battery state to bypass the battery and power the device on directly so it can be accessed and restored.
If, however, you have managed to corrupt the bootloader and the device does absolutely nothing when the factory cable/adapter is connected, then you may have a true brick which cannot be recovered without special tools and files to repair the bootloader.
Update: I looked up the best rated verizon store in my area (ended up driving 25 miles) and bs'ed a story about how I left it on charger over vacation and when I was back it wouldnt charge or turn on and he was happy to give me a replacement. Verizon isnt all that bad if you know where to go.
Or how to bs
Sent from my XT907 using Tapatalk 4
Glad that worked out for you. Do you pay the monthly insurance?
I've always had good luck when dealing with Verizon with similar things. As time goes on and devices have been getting better I haven't had the need to get a replacement. The last one I went through was probably nearly 2 years ago when a Droid 2 global bricked on me and they exchanged it for a Droid 3.
audiomixman said:
Glad that worked out for you. Do you pay the monthly insurance?
I've always had good luck when dealing with Verizon with similar things. As time goes on and devices have been getting better I haven't had the need to get a replacement. The last one I went through was probably nearly 2 years ago when a Droid 2 global bricked on me and they exchanged it for a Droid 3.
Click to expand...
Click to collapse
nope! I just had the standard one year warranty

Cosmetic flaws

So I'm almost done with my first 30 days with the Moto X and I have stumbled across some flaws.
1. Dust behind the glass. I found two small dust particles while installing a cheap screen protector. Removed the protector and its still there.
2. The screen doesn't sit flush. When swiping my hand to the left, i can feel a lip. Swipe to the right and there's no lip until I run my fingers down towards the bottom right corner.
3. There's a fiber out of place and it catches my finger when running my hand across the Woven White back.
So in other words I'm considering returning it to be fixed. I may be a jerk, but I paid good money for it and expect the same in return. Anyone else go this route for flaws on their Moto X? What's the usual turn around time?
Sent from my XT1053 using Tapatalk
Mine has none of those flaws. By all means return it. But for refund, not repair. Then just order a new one.
I though about the refund route, but I got it at $100 off that one week and i don't want to pay the extra $30.
Sent from my XT1053 using Tapatalk
Tell them that, and politely insist on the same deal on the new order. Ask for escalation if you must. They'll get it squared away for you.
Well I'll try the repair route first to see how things turn out and how fast their turn around time is. Its suppose to go through more inspections before coming back to me, but we'll see about that. I'll ask for the refund if it's not perfect this time around.
Sent from my XT1053 using Tapatalk
Sounds like the repair will take you outside the return period.
Has anyone had their phone repaired? I don't have another device to use other than an iPhone (eww) so I don't know if I'll bother if it takes an extended amount of time..
Sent from my XT1060 using Tapatalk
Solutions Etcetera said:
Tell them that, and politely insist on the same deal on the new order. Ask for escalation if you must. They'll get it squared away for you.
Click to expand...
Click to collapse
I tried this route (returned a def. X for a refund because at the time I thought I would switch to the N5 but have since decided to stick with the X). I asked for another $100 off code (or $30 depending on how you look at it) and they wouldn't budge. They said they can only honor what is currently on the web site. Went through two reps on this.
Guess I am getting the N5 after all.
rvinny said:
I tried this route (returned a def. X for a refund because at the time I thought I would switch to the N5 but have since decided to stick with the X). I asked for another $100 off code (or $30 depending on how you look at it) and they wouldn't budge. They said they can only honor what is currently on the web site. Went through two reps on this.
Guess I am getting the N5 after all.
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Click to collapse
Was your negotiation with them at the time you arranged for the return or after the fact?
I was one of the original 150 off cyber Monday buyers, and when I spoke to them about a return I mentioned this and they made arrangements to offer the same pricing on a replacement order.
I have returned many devices with motorola and am in the process of returning another one. Currently they only do Advanced returns, meaning that they give you a code to build another phone for zero money up front. If they receive the returned phone within 10 days of you getting your new phone, then they wont charge you. If its past 10 days, they will charge you.
They offered me the same advanced order initially. Just that now I want to go case-less and need a perfectly smooth back. Since its there, might as well swap out the screen due to a piece of lint and not being flush. As for the 30 day return period... I'm sure they'll OK it if I change my mind. Its not my fault there's something wrong with the phone. If all else fails, switching to Nexus 5 or GPE HTC One because I hate the Galaxy S4.
I have to say though, it is nice jumping back onto the old Galaxy Nexus with CM11.
Sent from my Galaxy Nexus using xda app-developers app
I have the same bezel flaw and I wish I had gotten it taken care of when I got the phone
Sent from my XT1058 using Tapatalk
So I finally got my phone back yesterday. At first glance they didn't fix anything. I still have debris behind the screen, barely noticeable. Still have the defects on the back cover. So naturally I called, as I have been all last week, and spoke directly with the Repair Call Center Manager on Duty and he is sending out a new Moto X because of my problems with the phone. On top of that, because of all the BS I dealt with last week, I got a bunch of other free stuff altogether. First off, they gave a free Commuter case the first week I had the phone. Called back and complained about their horrible repair lead time and misinformation and got a Power Pack 3000. Called the day my phone was to be shipped out and got a free Bluetooth Car Speaker. Called yesterday because I didn't get my Moto X Retail Box back even though I was promised I would and I got a free Motorola Buds Bluetooth Headset.
So yeah, I made them pay for their overall poor Customer Service. I explained to the manager that I was not about to put my funds on hold for their mistakes and that I wanted to know who was going to take full responsibility for the actions that have occurred. I stood my ground and made them sorry for treating me that way. Hence I ended up with about $214 of free stuff.
If I don't get my new phone by Thursday, hell will break loose again, this time I won't hold back.
And just for the record, they don't know if anyone has already offered you a free accessory, hence they offered the Power Pack twice.
Sent from my XT1053 using Tapatalk
overthatscreen said:
So I finally got my phone back yesterday. At first glance they didn't fix anything. I still have debris behind the screen, barely noticeable. Still have the defects on the back cover. So naturally I called, as I have been all last week, and spoke directly with the Repair Call Center Manager on Duty and he is sending out a new Moto X because of my problems with the phone. On top of that, because of all the BS I dealt with last week, I got a bunch of other free stuff altogether. First off, they gave a free Commuter case the first week I had the phone. Called back and complained about their horrible repair lead time and misinformation and got a Power Pack 3000. Called the day my phone was to be shipped out and got a free Bluetooth Car Speaker. Called yesterday because I didn't get my Moto X Retail Box back even though I was promised I would and I got a free Motorola Buds Bluetooth Headset.
So yeah, I made them pay for their overall poor Customer Service. I explained to the manager that I was not about to put my funds on hold for their mistakes and that I wanted to know who was going to take full responsibility for the actions that have occurred. I stood my ground and made them sorry for treating me that way. Hence I ended up with about $214 of free stuff.
If I don't get my new phone by Thursday, hell will break loose again, this time I won't hold back.
And just for the record, they don't know if anyone has already offered you a free accessory, hence they offered the Power Pack twice.
Sent from my XT1053 using Tapatalk
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Click to collapse
I bet you get free hotel rooms too?
Sent from my N5 cell phone telephone....
kj2112 said:
I bet you get free hotel rooms too?
Sent from my N5 cell phone telephone....
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Click to collapse
No free hotel rooms yet. But I'm working on it. That's what they get for messing with a retired Bill Collector.
Sent from my XT1053 using Tapatalk
overthatscreen said:
No free hotel rooms yet. But I'm working on it. That's what they get for messing with a retired Bill Collector.
Sent from my XT1053 using Tapatalk
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You tell em........I'm sure your trouble was "worth" 200+ bucks.
Way to keep the general prices up for everyone else. It was free to you, but the rest of the world now has to pay for you "teaching them a lesson"
Sent from non rooted motoX :'(
Of course it's teaching them a lesson. I paid a fair price for a phone that should have came in a better condition than that. If it was to be fair, they should've allowed me to use the flawed Bitcoin payment in exchange for the phone.
But if you're up for paying for an item only to receive it with flaws that's you're own choice. I have a few junk cars that you might be interested in.
And from a real consumers point of view. I don't mind paying good money for a good product. But if you think I would let you pull a fast one on me, you are in for a world of hurt.
And by the way, you may have already paid the price by not standing up for yourself and allowing companies to push you around to make a profit. I'm just not gullible enough to allow that. I was just hoping to help anyone else who has had a fast one pulled on them.
Sent from my XT1053 using Tapatalk
You must be a treat to deal with in stores at the returns desk. Wow! Lol
Sent from my N5 cell phone telephone....
kj2112 said:
You must be a treat to deal with in stores at the returns desk. Wow! Lol
Sent from my N5 cell phone telephone....
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Click to collapse
I actually don't return items too often unless it doesn't work as suggested. But if you like being ripped off, by all means go for it.
Sent from my XT1053 using Tapatalk
overthatscreen said:
Of course it's teaching them a lesson. I paid a fair price for a phone that should have came in a better condition than that. If it was to be fair, they should've allowed me to use the flawed Bitcoin payment in exchange for the phone.
But if you're up for paying for an item only to receive it with flaws that's you're own choice. I have a few junk cars that you might be interested in.
And from a real consumers point of view. I don't mind paying good money for a good product. But if you think I would let you pull a fast one on me, you are in for a world of hurt.
And by the way, you may have already paid the price by not standing up for yourself and allowing companies to push you around to make a profit. I'm just not gullible enough to allow that. I was just hoping to help anyone else who has had a fast one pulled on them.
Sent from my XT1053 using Tapatalk
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Click to collapse
You and I share the same philosophy. If I pay good money (or any money) for a product, it better be FLAWLESS otherwise you bet your a$$ I'm going to raise hell and keep exchanging until I get what I want. I went through 5 HTC One X's in a 2 week period just trying to get a flawless one. Went through 4 Nexus 7s as well. The whole argument about people like you and I driving costs up is ridiculous and without any merit- if anything it's beneficial to everyone else because it lets manufacturers know that they are releasing defective products and they can't get away with it, and in a perfect world ultimately resulting in stricter quality control. People who are OK with keeping defective products are the ones who hurt the industry.
Sent from my Nexus 7 using XDA Premium 4 mobile app

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