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ok I know for a fact they will replace your htc hero (it'll be refurbished, but if your dust is as bad as it is on mine then it's worth it).
this is what I did (it's long kinda, i'll put a tl;dr at the bottom) to get a refurbed phone from sprint for no money.
skip to bottom if you want summarized version
-spent about 30 minutes in a sprint live chat, the denied any problems with the phone and tried blaming it on me, I said their forum is full of cases of people with the issue, they told me they don't support online forums. I said then why do you guys have one. they asked for a link to the thread (i linked to one with a bunch of complaints about it in one thread) and told me to just go to the repair center and they would fix it for free, no problems at all.
-went to the sprint repair center, they said sure it'll take about 30 minutes BEFORE my phone went to the back by the techs they opened it up and said it had water damage. I stood there dumbfounded, not once had my phone been near water. He said it was from sweaty palms or sweat on my head. I said come on dude the phone has no problems other than the dust, the water detecting strip isn't even all red it's no big deal, he wouldn't budge though. he told me to go pay 100 for a refurb (deductible)
-called sprint *2. summarized what just happened they said oh no they should have been able to fix it for you. I asked what now ? they said they could have a refurbed phone sent out to me instead of having me go back there. HOWEVER if there was water damage they would charge me (I'm sure there isn't though, the strip isnt' fully activated yet).
summarized
tl;dr - If you have dust, take your phone to the repair center, they can take it apart safely, without voiding the warranty. If you have a custom rom, just take out the battery before giving them the phone. If you have ANY signs of water damage, call *2, explain that you just tried to have the dust blown out at a repair center and they refused due to a minute amount of water on the sensor. they will ship one to you in 2-5 days.
I guess this is mostly my little rant on how much sprint likes to pawn their responsibilities of on the next person. Everytime i go to the damn repair center they say water damage !
yeah i just got my replacement the other day becuase of dust only mine was new not refurb.
I'm assuming it'll be refurbed, but it may be new, I will post what it is when I get it (probably monday or tuesday).
I'm going to have to do this soon, mine is filling up.
So the solution is replaced phones/cleaning out. But they have not fixed this problem? Makes no sense.
Did you guys ever think of cleaning your houses? wtf? I've had 2 heros since it came out, and neither of them have any dust what so ever
auxny said:
Did you guys ever think of cleaning your houses? wtf? I've had 2 heros since it came out, and neither of them have any dust what so ever
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Click to collapse
So the issue is unclean houses? Your logic at the very least is interesting. And you having two clean heros does make you an expert, I mean that is a big sample size. Those filthy dusty pigs!
i agree
For the Brave who want to clean their own...
androidforums.com/sprint-htc-hero/22036-sprint-htc-hero-disassembly-diy.html[/url]
auxny said:
i agree
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Yeah and the fact that none of their other electronics have dust in their displays is pure luck. Sprint should just email all those whiny bastards and tell them to take a shower every once and awhile.
bob2300nx said:
Yeah and the fact that none of their other electronics have dust in their displays is pure luck. Sprint should just email all those whiny bastards and tell them to take a shower every once and awhile.
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It's like your in my head d00d. instead of replacement phones, they should get you guys a hover vacuum
I have had a zagg case on my hero since day one and dust has filled the lower screen and top left part of the screen as well. I don't live in a dusty house, not that it would matter really since I'm hardly home.
Also, yes you could disassemble your phone, but that could void the warranty, and this was is free and you could get a new phone from it.
Tell ur mom to start cleaning out your pants pockets better.
Stop placing the damn phone into those filthy pockets till she learns to do the laundry correctly.
Or better yet, how about YOU take a min to clean them before YOU put them on......dust problem solved......your welcome!!!
auxny said:
Did you guys ever think of cleaning your houses? wtf? I've had 2 heros since it came out, and neither of them have any dust what so ever
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dang every time you post you make your self look like an ass lol
this is the internet, young sir, so only a no life loser would care if they look like an ass online, so skeet skeet your face!
Or a complete prick...
rockage said:
ok I know for a fact they will replace your htc hero (it'll be refurbished, but if your dust is as bad as it is on mine then it's worth it).
this is what I did (it's long kinda, i'll put a tl;dr at the bottom) to get a refurbed phone from sprint for no money.
skip to bottom if you want summarized version
-spent about 30 minutes in a sprint live chat, the denied any problems with the phone and tried blaming it on me, I said their forum is full of cases of people with the issue, they told me they don't support online forums. I said then why do you guys have one. they asked for a link to the thread (i linked to one with a bunch of complaints about it in one thread) and told me to just go to the repair center and they would fix it for free, no problems at all.
-went to the sprint repair center, they said sure it'll take about 30 minutes BEFORE my phone went to the back by the techs they opened it up and said it had water damage. I stood there dumbfounded, not once had my phone been near water. He said it was from sweaty palms or sweat on my head. I said come on dude the phone has no problems other than the dust, the water detecting strip isn't even all red it's no big deal, he wouldn't budge though. he told me to go pay 100 for a refurb (deductible)
-called sprint *2. summarized what just happened they said oh no they should have been able to fix it for you. I asked what now ? they said they could have a refurbed phone sent out to me instead of having me go back there. HOWEVER if there was water damage they would charge me (I'm sure there isn't though, the strip isnt' fully activated yet).
summarized
tl;dr - If you have dust, take your phone to the repair center, they can take it apart safely, without voiding the warranty. If you have a custom rom, just take out the battery before giving them the phone. If you have ANY signs of water damage, call *2, explain that you just tried to have the dust blown out at a repair center and they refused due to a minute amount of water on the sensor. they will ship one to you in 2-5 days.
I guess this is mostly my little rant on how much sprint likes to pawn their responsibilities of on the next person. Everytime i go to the damn repair center they say water damage !
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unlike vzw, sprint techs dont use the indicator strip as evidence of water damage. it can be a clue, but when they take the phone apart they have to find corrosion on the board to claim liquid damage. believe it or not they actually get paid to fix phones (and are tracked on when they fix a phone versus referring to insuance or having to exchange it) so the techs want to fix as many phones as possible. the hero dust issue is a very easy repair too.
also, theres no such thing as "not enough" water damage. when moisture gets on the strip it turns colors, plain and simple. yes, if it is submerged then it will get more red than if its just a drop of water, but a drop of water is all it takes to fry electronics. now chances are the warehouse wont look at it enough to charge you, but do be weary if the techs makred the device damaged beyond repair which they should have if they denied the repair in the first place.
unlike vzw, sprint techs dont use the indicator strip as evidence of water damage. it can be a clue, but when they take the phone apart they have to find corrosion on the board to claim liquid damage. believe it or not they actually get paid to fix phones (and are tracked on when they fix a phone versus referring to insuance or having to exchange it) so the techs want to fix as many phones as possible. the hero dust issue is a very easy repair too.
also, theres no such thing as "not enough" water damage. when moisture gets on the strip it turns colors, plain and simple. yes, if it is submerged then it will get more red than if its just a drop of water, but a drop of water is all it takes to fry electronics. now chances are the warehouse wont look at it enough to charge you, but do be weary if the techs makred the device damaged beyond repair which they should have if they denied the repair in the first place.
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the tech didnt get to look at my phone it was someone at the front counter he opened it up without saying anything to me and said oh theres water damage. the whole strip isn't red is what I meant. I never dropped it or came close to water so I'm positive it doesn't have water damage on the inside.
the person said that if the indicator is red AT ALL they can't touch the phone because they don't want to take a risk, they recommended that I took the phone to a third party store where it isn't guaranteed. I called sprint right after the tech store and they agreed with me though.
Sprint techs don't get paid to repair phones, well, not per phone. We get paid an hourly wage.
Some third parties will pay their employees per phone, but corporate employees don't get paid per phone repair.
I wish we got something per repair. I repair 3-400 phones a month. Even if we got a dollar a repair it would be nice.
I also have this problem. In the same house, my other phones are very clean on the lower screeen. Many GSM users of Hero have the same problem too. I only use my hero for 3+ months. I can see dust on my screen.
I just took my phone into the sprint repair center for a blown speaker. Got a call back and was told phone has water damage.. I have been super careful with this thing, and have no idea how this could of happened. Both visible moisture indicators are fine. Its supposed to be the one on the board, but I don't have the correct driver to disassemble. End of rant....
Sweat possibly?
Sent from my PC36100 using Tapatalk
Maybe BS from the Sprint store because they do not want to fix your EVO for free? I took my palm pro into the store a while back because it was no charging probably. Found out that the connector has somehow corroded with acid, they blamed it on water damage, however the moister strips were fine. I had a long talk with the manager and he made an exception.
I don't know about BS, then again some places are bound to possibly be bull****. But my sticker inside is marked, how I do not know. Happened first week of owning it. Nothing went wrong...took it in recently they took it apart said water damage wasn't evident, something else was afoot and that was cool. I personally wouldn't be surprised if they just turned me away at that. Ya never know though, different repair centers and different Sprint stores the help varies. But maybe there was some random and freak instance of a little water...somehow same happened on this end, at least enough to mark the indicator. Still have no idea how it could have happened.
Sent from my PC36100 using XDA App
High humidity (ie, having the phone just in the bathroom after someone's taken a shower) or sweat (while talking on the phone) could cause this mysterious water damage. For me, if my strips are changed, it's from when I put my full-body covers on, and squeezed out the water; I know some of it dripped into the earpiece grille.
Best option is to go to a third party Sprint repair center. For the most part, they dont repair the phones, they just order replacements.
dslisfree said:
Maybe BS from the Sprint store because they do not want to fix your EVO for free? I took my palm pro into the store a while back because it was no charging probably. Found out that the connector has somehow corroded with acid, they blamed it on water damage, however the moister strips were fine. I had a long talk with the manager and he made an exception.
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I was thinking this could be the case, but then I just thought I was being paranoid......hmm...sprint repair center consiparcy......
actually I am a technician for a corporate sprint store and their wouldnt be any reason to not repair the speaker, the speaker is one little tiny piece, to replace that takes maybe 5 minutes, you unscrew the back pop off old speaker pop in new.
But any time we repair a phone usually also check for liquid damage on board etc...
as far as your phone wtih corrosion on the port, even if the liquid indicators dont go off and the phone has corrosion we cant repair it. Its not as if the liquid indicators are the end all, they just help find the liquid sometimes.
But corrosion is from liquid getting in the port. we see it daily.
the opposite of just about everything said here is true.
If they said its water damage it most likely is, lots of ways it can happen and im not going to get into it, be more careful.
the only reason it may not be is the opposite of stated, DO NOT take it to a third party store because they are friggin lazy and most of them are sales reps not technicians and dont care to waste time F'ing with your phone.
corporate stores have technicians where they only have the job of fixing phones, period, once your phone is apart there is not 1 single reason they wouldn't replace your speaker, its just to dang easy and with CSAT inthe mix they arent going to F with you, unless you were a **** to begin with and they never made a ticket and are blowing you off in fear of a bad CSAT.
there is no reason for them not to fix your phone at a corporate store unless it actually is water damage.
I am thinking about replacing the speaker myself. I found them herehttp://www.globaldirectparts.com/OEM-Sprint-HTC-Evo-4G-Speaker-p/htc736860.htm the only thing is minimum 5 quantity. Anyone know where else I can pick one up?
I am curious about Sprint policy when there is water damage. Does that mean that you simply have to go through the insurance (and pay the $100 deductible) and replace the phone? Or are you just SOL?
Arbanak said:
I am curious about Sprint policy when there is water damage. Does that mean that you simply have to go through the insurance (and pay the $100 deductible) and replace the phone? Or are you just SOL?
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Insurance with $100 deductable.
you can either pay the 100$ deductible through phoneclaim.com/sprint and pay. they ship you one or pay 120$ in store and get it replaced (if the store has it, and not all stores might do this)
So, here's my story.
The screen "died" on my Fascinate last Friday (4 days ago). When I took it off charge in the morning (I always charge it overnight), I noticed some discoloration in the center of the screen. Phone was still functional, but I really didn't look into much as I was leaving for work. After about 2 hours, I looked at the phone again and the screen was much worse. It now had an image burned on it and it was getting darker. Touch screen also stopped working about this time. Well, after another hour or two, I couldn't see anything on the screen except for a small bit at the very top of the screen.
I called the Verizon store over lunch and explained what happened, they patched to another tech support guy who had me pull the battery, which helped nothing. So, he put through to overnight me a replacement, which is arriving today. Well, I picked the broken phone this morning which has been powered off all weekend, and when I looked at it in the light I could see the screen underneath is cracked in an arch at the top. I have no idea how it could have happened. I'm very gentle with my phone and have no memory of when such damage could have occurred. This is the first time I noticed it, and you really have to look at it at the right angle to even see it. The glass on top is flawless and the phone shows no other signs of damage.
I'm really not sure what to do at this point. Is Verizon going to notice it and tack the $500 or so onto my bill? Should I call them and explain what happened? I'm pretty sure there's a good chance it will just slip through the cracks when they receive my broken phone, but I guess my conscience is getting the best of me. Anyone have any thoughts on my situation or experienced similar in the past with Verizon?
I'm guessing you have asurion insurance? I believe you can so 2 replacements a year. That being said... You're first replacement came in broken and I wouldn't accept it.
Sent from my SCH-I500 using XDA App
daavy said:
I'm guessing you have asurion insurance? I believe you can so 2 replacements a year.
Sent from my SCH-I500 using XDA App
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I do not, which is why I was happy when they told me it was a warranty replacement. My heart kind of sunk when I saw the crack
An arch from electrical current? If that's the case maybe call and tell them. Just be sure you don't have water damage.
boostedjti said:
An arch from electrical current? If that's the case maybe call and tell them. Just be sure you don't have water damage.
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Definitely no water damage.
Not an arch from electrical current. The crack is in a arch shape. No idea what the cause was. I'm just afraid once I send it back, they are going to see it and claim abuse and charge me for the replacement. If there's a good chance that could happen, I may want to just send the warranty replacement phone back and replace the screen in my broken phone for $100.
If the crack is under the main screen then i would say it will be covered easily. I had a BB Storm where the screen was fine but the digitizer shattered. Vzw store replaced it without a problem.
Sounds like a manufacturing defect to me . AFAIK your phone has a 1 year manufacturer's (Samsung) warranty so Verizon probably won't care to replace it since the replacement cost won't be coming out of their pocket.
"its cracked?" "it wasnt went i sent it. They must have dropped it in shipping" ive been told works with customer service, its not worth their time arguing with you.
One thing with verizon I have noticed it's they really don't have too much of a conscience when it comes to us customers, so why have one with them. Warranty replace it and claim it must have happened during shipment if they notice. doubt they will argue. I know some people misuse the warranty replacement thing, but apparently you aren't. I forgot to replace the official software bacl on one of my storm replacements (there were 11 total and they were all legit) they didnt even notice. Odds are the screen will get replaced and sent off to another customer and they will be none the wiser
I was curious if anyone can tell me where the moisture indicators are on the Epic, and what they look like in regular state and tripped state. I only see a sticker on my battery (which I think is one) but it is completely white.
My phone isn't acting right, and it is quite a drive for me to the service center. I don't want to waste my time if they aren't going to warranty it. I didn't get it wet or anything, but I have heard of so many stories where due to the Florida humidity they falsely activate.
One on the battery and one inside the headset jack
Sent from my SPH-D700 using Tapatalk
I assume the headset one can only be seen if you take it apart???
I don't think that is a very good place for one. WAY too exposed to humidity. Not only that, but it sucks if my headset plug has moisture and I plug it in. INSTANT trip.
Can you tell me what it looks like tripped and not tripped?
I think the ones from samsung turn purple
ive fully torn down mine and i didnt see one in the headphone jack. i wonder if they are from different runs? launch day, you?
lafronz said:
One on the battery and one inside the headset jack
Sent from my SPH-D700 using Tapatalk
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Click to collapse
I believe not tripped it'll have blue markings on it, and tripped is completely white, but...
At our store we don't go by the sticker, it's more of a flag than anything else. What we're really looking for are burns and corrosion.
If you want, it's really easy to take off the back of your epic. Just remove battery and cover, unscrew the small phillips screws in the back, and wedge something small and plastic around the seam between the back plate and the chrome trim. You just have to keep a lookout for the buttons falling so you don't lose them.
What you would be looking for is discoloration on any of the metal.
But if you don't feel that adventurous, here's a little piece of advice: you can start a service repair ticket online before you head to the store. They'll be a little a more lenient when you get there and if there's only a tiny amount of corrosion, they'll probably help you out; they don't want their customer satisfaction score to take a hit if they tell you to go pound sand and you already have a ticket created.
Sent from my SPH-D700 using XDA Premium App
ugh my battery sticker is completely white. The thing is that I have submerged two phones before, and didn't even go to the store. I knew the phone was fried and called asurian (sp?). This one is TOTALLY legit not a water problem and I am going to REALLY be upset if they give me a hard time over it.
I don't feel like taking the phone apart, and I checked the website, but couldn't find where to open a repair ticket. Are you simply just talking about clicking the "make an appointment" link at my local branch?
If you are talking about the make an appointment link, it isn't working for my local Sprint Repair center (I assume because they are not a corporate store).
SIGH. I am seriously going to be upset if they try playing the water gimmick with me.
Well, I've had plenty of phones that had some water damage come in but aren't completely inoperable, just little quirks that hard resets and reflashing don't solve. You'd be surprised what a tiny amount of water can do.
So are you saying your store is one of those 3rd party authorized retailers? I didn't know they did repairs...
There's always the possibility there isn't any water damage lol
Sent from my SPH-D700 using XDA Premium App
squshy 7 said:
Well, I've had plenty of phones that had some water damage come in but aren't completely inoperable, just little quirks that hard resets and reflashing don't solve. You'd be surprised what a tiny amount of water can do.
So are you saying your store is one of those 3rd party authorized retailers? I didn't know they did repairs...
There's always the possibility there isn't any water damage lol
Sent from my SPH-D700 using XDA Premium App
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Yeah, this one does repairs. They are exclusively a Sprint store, just not corporate, but they do repairs. Have brought my wifes phone in there before.
You are right, it may not be water, but I use my phone every day at the gym + Florida moisture. I am concerned that these stupid sensors may be too sensitive and I may be dinged for something that I shouldn't.
I guess we will see tomorrow.
Milkman00 said:
Yeah, this one does repairs. They are exclusively a Sprint store, just not corporate, but they do repairs. Have brought my wifes phone in there before.
You are right, it may not be water, but I use my phone every day at the gym + Florida moisture. I am concerned that these stupid sensors may be too sensitive and I may be dinged for something that I shouldn't.
I guess we will see tomorrow.
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ASC's do repairs, which is probably what the store close to you is. They're graded based off of surveys generated on tickets too. What you need to do is call customer support (*2), they'll create a ticket on your device and direct you to the store where the ASC will pull up that ticket and probably get graded.
Also, there's no moisture stickers that I know of besides the mentioned, as was said before, they won't look at those anyway. It's corrosion that's the killer.
So just to follow-up, I pulled into the parking lot, and realized that I totally forgot to call customer service and create a ticket. I was pissed off at myself, but drove all the way out there so I figured I had to try it.
Got there and he tried updating my PRL/Profile, but as I got into the conversation with him, he realized that I did a great deal of troubleshooting, and didn't give it a second look. He created the ticket, and the phone will be in tomorrow.
So basically all of my angst was for nothing. I am thinking that since the phone was working, and turned on, that they probably figured that it wasn't any "abuse" of water damage. Thanks for all of the information.
20th May 2016,
After numerous calls to ANOVO, Samsung customer service, Samsung Head quarters, Customer relations, 2 formal complaints letters and 2 emails to Samsung customer service director, 1 email to their head of sales. I was told it was escalated to the highest level.
They have emailed me to confirm that
1. they will send me a brand new sealed replacement phone.
2. refund me the £44.99 repair cost from ANOVO
3. a gear vr as a good will
4. to keep me updated about their internal investigation
Update from Samsung also on #35 and #40
Update from Samsung. What do I do?
"Thank you for contacting us regarding the problems you experienced with your Samsung product.
We arranged for the unit to be inspected by a Samsung Approved Service Centre
Once the engineer inspected the unit they noted that the water resistance test has failed caused by the burnt USB connector. The 5pin header of USB cable is burnt. There is dirt/dust and liquid residue inside the USB connector and cable. The speaker on rear case is damaged and melted next to the USB connector.
The engineer has concluded that the device has liquid damage to the USB connector which has caused a short circuit during charge resulting in heat and burns to the device and cable. I can appreciate that the S7 is advertised as being water resistant, however the product specialist has confirmed to us that the device has been found to be tampered with in some way causing the water resistance test to fail.
In situations where evidence of liquid ingress and/or physical damage is found, this invalidates the terms and conditions of the Samsung Warranty supplied with the unit as this is not a manufacturing/component failure.
The engineer has noted the unit is repairable.
As the results of this inspection are based on physical evidence as opposed to opinion we are unable to over-turn this position and we apologise for any problems and inconvenience that this process caused.
A service centre called Anovo will contact you with a quote, if you are unhappy with this you can contact them using the details provided with the quote to request the device be returned to you un-repaired.
I am sorry that we cannot offer a more positive outcome for you."
The device was only 10 days old, £639...
I put it on charge overnight, and I noticed it was switched off in the morning. So I switched it back on, there was a pop up message saying the phone had to shut down because of overheat and I saw the battery was charged at 100%. I didn't pay much attention and kept using the phone until that night when I tried to charge it again, I discovered the charging pot and the official cable tip were black and burnt. The phone wouldn't charge anymore and the usb connection couldn't be discovered on a pc either.
Please look at these attached pictures, it looks like it could've started a fire...
After searching extensively on the internet, I learnt that it was highly likely caused by water damage?! I don't understand why... it was dry and charging normally during the night. And even if it contacted water, the moisture sensor shouldn't allow it to charge, and it was charged to 100% and overheated.
I spoke to Samsung and due to get it inspected and they will let me know what the next step is. All I want is a brand new replacement, I don't want a repair cause it was only 10 days old...
Any ideas?
fantasist said:
The device was only 10 days old, £639...
I put it on charge overnight, and I noticed it was switched off in the morning. So I switched it back on, there was a pop up message saying the phone had to shut down because of overheat and I saw the battery was charged at 100%. I didn't pay much attention and kept using the phone until that night when I tried to charge it again, I discovered the charging pot and the official cable tip were black and burnt. The phone wouldn't charge anymore and the usb connection couldn't be discovered on a pc either.
Please look at these attached pictures, it looks like it could've started a fire...
After searching extensively on the internet, I learnt that it was highly likely caused by water damage?! I don't understand why... it was dry and charging normally during the night. And even if it contacted water, the moisture sensor shouldn't allow it to charge, and it was charged to 100% and overheated.
I spoke to Samsung and due to get it inspected and they will let me know what the next step is. All I want is a brand new replacement, I don't want a repair cause it was only 10 days old...
Any ideas?
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Click to collapse
Damn that looks horrible, did you ever get the phone wet? I know it shouldn't have tried to charge if the moisture sensor was tripped. I'm just wondering if Samsung will honor the warranty if the moisture strips are tripped.
Wow...it was scared! I hope Samsung give you a solution ASAP!
Sent from my SM-G935T using Tapatalk
AndroiderM said:
Damn that looks horrible, did you ever get the phone wet? I know it shouldn't have tried to charge if the moisture sensor was tripped. I'm just wondering if Samsung will honor the warranty if the moisture strips are tripped.
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There were a few raining and stormy days, I was on holiday, but I always wiped it clean and dry. And that shouldn't really cause it to burn? I used Samsung s5 before and Xperia Z1, I even took them to shoot pics in the water, nothing like that happened. And, I don't understand, if there were water in the port, why would it charge to 100%, then got overheated and shutdown, then burn the port?
I'm sending it to Samsung now, I hope they have a good explanation.
fantasist said:
There were a few raining and stormy days, I was on holiday, but I always wiped it clean and dry. And that shouldn't really cause it to burn? I used Samsung s5 before and Xperia Z1, I even took them to shoot pics in the water, nothing like that happened. And, I don't understand, if there were water in the port, why would it charge to 100%, then got overheated and shutdown, then burn the port?
I'm sending it to Samsung now, I hope they have a good explanation.
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Click to collapse
I doubt the water indicators are tripped then since the phone wasn't submerged. They should offer you a warranty replacement, sucks cause you'll lose you warranty on a brand new phone.
@fantasist
What charging-mode did you use: "normal" or "fast charging"?
Defective unit... It happens.
Sent from my SM-G935V using Tapatalk
AndroiderM said:
I doubt the water indicators are tripped then since the phone wasn't submerged. They should offer you a warranty replacement, sucks cause you'll lose you warranty on a brand new phone.
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Click to collapse
just checked the water indicator, it was still in the original color
henklbr said:
@fantasist
What charging-mode did you use: "normal" or "fast charging"?
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I believe it was on fast charge... It still charges wirelessly by the way
JasonJoel said:
Defective unit... It happens.
Sent from my SM-G935V using Tapatalk
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Click to collapse
Let's hope Samsung own up to it
Power Surge?
Just an idea.
Sent from my SM-G935F using Tapatalk
Has anyone come across similar cases with the s7 edge? I couldn't find any except me...
update from Samsung is on the main post, can someone please help with next steps? what they said in there doesn't make sense to me.
fantasist said:
update from Samsung is on the main post, can someone please help with next steps? what they said in there doesn't make sense to me.
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Click to collapse
Its bad, news dude.
They say, you tampered with your phone causing it to let in water therefore resulting in the phone being fried.
They are not going to cover you under warranty.
This is Bull in my opinion, sorry guy.
@soka said:
Its bad, news dude.
They say, you tampered with your phone causing it to let in water therefore resulting in the phone being fried.
They are not going to cover you under warranty.
This is Bull in my opinion, sorry guy.
Click to expand...
Click to collapse
I can't believe they are really saying I tampered my £639 10 days old phone, so I can let water in and fry it.
@soka said:
Its bad, news dude.
They say, you tampered with your phone causing it to let in water therefore resulting in the phone being fried.
They are not going to cover you under warranty.
This is Bull in my opinion, sorry guy.
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Wow!!!
I would personally ask for a full report to why the device was "tampered with"
Because if the Device was Tampered with, and you claim to have not Tampered with it.
Then you can push the blaim onto the company you purchased the device from (Or your phone provider if on contract)
You need to know how and why the warranty is void, and its not a unreasonable request.
You can claim for security you want to know why the device was tampered with, and now are concerned about the security of the content that was on the device.
fantasist said:
I can't believe they are really saying I tampered my £639 10 days old phone, so I can let water in and fry it.
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I doubt anyone would , i think they just getting out of this a bit to lightly.
Had a problem with a Sony device once, i made a big issue of it via my network and social media.
Hot it replaced, could be an option for you.
dave7802 said:
Wow!!!
I would personally ask for a full report to why the device was "tampered with"
Because if the Device was Tampered with, and you claim to have not Tampered with it.
Then you can push the blaim onto the company you purchased the device from (Or your phone provider if on contract)
You need to know how and why the warranty is void, and its not a unreasonable request.
You can claim for security you want to know why the device was tampered with, and now are concerned about the security of the content that was on the device.
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I'm going to do that, any help is very much appreciated. I'm not letting Samsung to bully me like this.
dave7802 said:
Wow!!!
I would personally ask for a full report to why the device was "tampered with"
Because if the Device was Tampered with, and you claim to have not Tampered with it.
Then you can push the blaim onto the company you purchased the device from (Or your phone provider if on contract)
You need to know how and why the warranty is void, and its not a unreasonable request.
You can claim for security you want to know why the device was tampered with, and now are concerned about the security of the content that was on the device.
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That will definitely get their attention.
fantasist said:
I'm going to do that, any help is very much appreciated. I'm not letting Samsung to bully me like this.
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If you are 100% you have not modified it.
Then a case of Bullying IMO.
So go down the route of being a very considered citizen about the content that was on your device.
They quoted Tampered with, Something you have not done.
So now this leave to question the security of the content that was on the device, Do you now need to go and change your passwords on your Banking, Change your Email account passwords?
Tamped with using as a loosely word like that is asking for a come back!
Example how and why it was tampered with, Was it hardware? has the device been opened up?
Have seals been broken?
Does that mean the security of the device was compromised?
Dont be rude, dont be nasty.
The people you are dealing with are following protocol, And there less likely to go that extra mile if your sharp with them.
(I work in a 3rd line Support, and apply this very logic, Rude to me, i wont help, Am here to serve and help so show some respect)
Try typing something up and post it here, am sure some people will help with the wording
(I am not your man, Dyslexia makes it look like a 10 year old wrote it)