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Well, I need to be honest, I'm not high on Asus's support. Figured I'd share this with the community since it's amusing, but a bit of an eye opener as to what kind of support you will be getting if you contact Asus.
I called Asus today because there is a small wedge between the frame and the tablet (it came like this). It looks like I could probably push it in, but I'd rather not risk breaking it and REALLY be screwed.
The guy asked if it was OK if they reinstalled the software. I asked why and he said in the event this is a software issue, that they would need to re-image the device. So I asked how could a physical defect be caused by software, and he said they sometimes find that issues like this are caused by software.
I can post pictures if necessary, but I was just shocked that Asus would say something as silly as that.
Unless of course... the Transformer literally is a Transformer...
Asus tech support is not the best... I had really bad experience with my graphics card last year. So I just gave up and sold the graphics card on ebay. I hope that I won't have to go through their support on my TF.
Mike
Well contrary to these few unfortunate experiences, I sent my TF into Asus last week on Wednesday, it got to their Support Site in TX (I live in NY) on Friday the 13th. I had the SOD issue that some others are experiencing which was really just a dead backlight. I just checked my RMA status and it said "Repairing" then about an hour later I got an email notification from Asus saying my TF shipped today.
This seems fairly quick turnaround for fixing my TF. Hopefully I get it back without any issues. I'll keep you all updated.
EtherBoo said:
Well, I need to be honest, I'm not high on Asus's support. Figured I'd share this with the community since it's amusing, but a bit of an eye opener as to what kind of support you will be getting if you contact Asus.
I called Asus today because there is a small wedge between the frame and the tablet (it came like this). It looks like I could probably push it in, but I'd rather not risk breaking it and REALLY be screwed.
The guy asked if it was OK if they reinstalled the software. I asked why and he said in the event this is a software issue, that they would need to re-image the device. So I asked how could a physical defect be caused by software, and he said they sometimes find that issues like this are caused by software.
I can post pictures if necessary, but I was just shocked that Asus would say something as silly as that.
Unless of course... the Transformer literally is a Transformer...
Click to expand...
Click to collapse
You were probably talking to a front line "tech support" person. Universally these people have standard scripts that they must adhere to. They have to get you're OK on these things because it's on the list not because they acutally think that software could be causing a hardware defect. On the other hand it could be a real transformer and they just haven't told us yet and are waiting unil it has a chance to infect all of our other household electronics and rise up against us.
benmyers2941 said:
You were probably talking to a front line "tech support" person. Universally these people have standard scripts that they must adhere to. They have to get you're OK on these things because it's on the list not because they acutally think that software could be causing a hardware defect. On the other hand it could be a real transformer and they just haven't told us yet and are waiting unil it has a chance to infect all of our other household electronics and rise up against us.
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Click to collapse
I used to work in Tech Support when it was more domestically based. I'm familiar with the scripts.
I also had to deal directly with support in India when I worked as a field tech, so I'm well aware. Some companies are better than others. I'm not sure if it's better script writing, better training, or what, but Asus's had to be some of the worst.
Just be prepared for it. I'll be sending mine in 1 week from Tuesday when I return from a business trip / small vacation. I'll let everyone know how well it goes and if my unit comes back "different".
EtherBoo said:
Unless of course... the Transformer literally is a Transformer...
Click to expand...
Click to collapse
Is there really any doubt? Mine turns into a submarine, but I think they're all different. Just wait, you'll discover yours soon enough...
Sent from my Transformer TF101 using Tapatalk
wynand32 said:
Is there really any doubt? Mine turns into a submarine, but I think they're all different. Just wait, you'll discover yours soon enough...
Sent from my Transformer TF101 using Tapatalk
Click to expand...
Click to collapse
Mine turned into a tablet.
I was slightly disappointed.
Mine finally transformed tonight, into a serving tray.
EtherBoo said:
Mine finally transformed tonight, into a serving tray.
Click to expand...
Click to collapse
See? I told you!
Tards are gonna tard. All you can do is hope that you can get to level 2 or higher support.
my tech asked me if i was running windows 7 <sigh>
ASUS support has been perfect for me... http://forum.xda-developers.com/showthread.php?t=1083184
I'm still fighting them trying to get them to provide a shipping label (dust behind screen). Although they ask about the software thing because some people send their unit in password protected.
But yeah, I'm waiting for a supervisor to call me back. God damn India.
I'm trying to RMA mine at the moment, for a defective PSU and case creek.
They have asked for pictures of the problem........
I sent them an e-mail almost two weeks ago about some of the problems most of us are experiencing....and I never even got a response lol.
seshmaru said:
Mine turned into a tablet.
I was slightly disappointed.
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Click to collapse
That's better than a paperweight.
I just registered my Transformer online and their site was embarrassing.
It really can't cost that much to have a decent English translator...
I mean, when I finished it said something like "Registration is success!"
Wow, nice.
I know Asus reads these forums. As an Android Platform developer, they seem to be doing the right thing, with 3.1 coming out.
Considering this tablet was originally going to be released with Froyo on it, then upgraded to HC, I had a feeling they'd be down with the updates (yay for 3.1 in June).
If you never have to call support, you'll think Asus was the best company ever!
So I had a chance to thoroughly test one of the units from the June batch and I can say I am disappointed.
1. There's a bright dot on the screen. At certain angles it is completely invisible but looking at it dead on it appears as a small bright white dot. Maybe I am moving my head or hands involuntarily but at some angles it appears as a small line, not a dot which leads me to believe that it may be dust. Opinions?
2. There is massive light bleed. Worse than the previous. There's so much light bleed that a 3x2 inch patch on the lower left looks uniformly gray on a black screen. Bleed on all four corners as well and some on the right edges. It's unacceptable now.
3. Sound seems to be balanced this time around, after 3.1 update sounds seemed a bit muted but it appears to be on some videos only, probably the gain on the video and not a TF problem. At least it's balanced left/right.
I think I should send this to Asus as I've exhausted all of the replacements eligible with TigerDirect but I'm not sure how the Asus replacement process will turn out.
In retrospect I should have kept the previous unit. No stuck pixel/dust, not as much light bleed. But now that I'm already at rock bottom (I think), I have no choice other than to do an Asus replacement. I'm willing to live with some minor defects now (even though it shouldn't be this way). I just want an "acceptable unit" and go on with my life. It's a good device but the quality control is worse than anything I've ever had to deal with.
Can anyone give details on what happens with Asus USA service? Turnaround time? What is replaced? What they want from you? I would be forever indebted.
I Heard Turn Around For Asus is Somwhere around 2 Weeks, Which is a long time.
Only thing I've noticed on my tf is the unbalanced sound (right louder than left) which seemed to start after the 3.1 update.
I think you should get a replacement from Asus. I've read some people have convinced Asus to mail them a new unit and then send there's in.
Sent from my Transformer TF101 using XDA Premium App
Tubular said:
So I had a chance to thoroughly test one of the units from the June batch and I can say I am disappointed.
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Click to collapse
(1) How did you know it was from the 'June' batch? did it have made in June on the box?
(2)Yesterday i noticed a couple of posts about buying latter built versions of the unit, (even though there was nothing wrong with the first build! And today we have people posting how they've miraculously found units from the later build and how they are strangely just as bad
This forum is so full of preditable negative posting crap you could place bets in Vegas!
checkbox111 said:
(1) How did you know it was from the 'June' batch? did it have made in June on the box?
(2)Yesterday i noticed a couple of posts about buying latter built versions of the unit, (even though there was nothing wrong with the first build! And today we have people posting how they've miraculously found units from the later build and how they are strangely just as bad
This forum is so full of preditable negative posting crap you could place bets in Vegas!
Click to expand...
Click to collapse
Your poor punctuation makes it difficult for me to determine who you're talking to. I didn't "miraculously" find a later build unit if you're talking about me. I sent my unit in late May and waited until second week of June for TD to ship a new unit out. TD sold out of them mid-May and I was told late May that they were getting a new shipment in June. This was substantiated by checking the website and noting the sold-out status. I waited from the end of May until the June shipment at which point the website showed stock was now in.
But you're right, how do I really know? Maybe Asus kept a bunch of units from April that they never sold and shipped them out to e-tailers in June just to piss people off or throw us all for a curve. Maybe TD doesn't really sell out of them either, they just mark it as out-of-stock and then they mark it as in-stock 2+ weeks later. This is a conspiracy to control demand.
TD doesn't allow refunds either, only exchanges. That means when a unit is sold it's sold, there's no way for unopened old units to get back into circulation unless Asus sent those to them.
Well that and the serial numbers between the two units show a significant difference if considered sequentially. The SN is of the format BXXAAAXXXXXX on both units where the number noted by X in both locations on the string is greater on unit two. Given that the first unit was purchased in May and came up with the latest update already applied it's safe to say that's not from the first batch and using the first as a reference point the second should be recent.
I don't know why you're offended. I haven't ragged on Asus or about the device itself, nor have I made a thread comparing TF to iPad 2 or Xoom. There's no reason for you to be so defensive about QC issues as if you're a personal guard dog for Asus (your signature is telling). These issues exist (even if this is worse than anything I've experienced). You take this personally because you misinterpret this as some sort of offense against Asus. I love the device but the QC issues are real regardless of how widespread they are. Note that I'm still not saying the device is bad or that Asus is a ****ty company despite what I've gone through.
I think you should get a replacement from Asus. I've read some people have convinced Asus to mail them a new unit and then send there's in.
Click to expand...
Click to collapse
Thanks, I'll try.
I Heard Turn Around For Asus is Somwhere around 2 Weeks, Which is a long time.
Click to expand...
Click to collapse
Eh, it's not that long to me. I've waited since April all time considered. I can wait two weeks.
Tubular said:
Your poor punctuation makes it difficult for me to determine who you're talking to. I didn't "miraculously" find a later build unit if you're talking about me. I sent my unit in late May and waited until second week of June for TD to ship a new unit out. TD sold out of them mid-May and I was told late May that they were getting a new shipment in June. This was substantiated by checking the website and noting the sold-out status. I waited from the end of May until the June shipment at which point the website showed stock was now in.
But you're right, how do I really know? Maybe Asus kept a bunch of units from April that they never sold and shipped them out to e-tailers in June just to piss people off or throw us all for a curve. Maybe TD doesn't really sell out of them either, they just mark it as out-of-stock and then they mark it as in-stock 2+ weeks later. This is a conspiracy to control demand.
TD doesn't allow refunds either, only exchanges. That means when a unit is sold it's sold, there's no way for unopened old units to get back into circulation unless Asus sent those to them.
Well that and the serial numbers between the two units show a significant difference if considered sequentially. The SN is of the format BXXAAAXXXXXX on both units where the number noted by X in both locations on the string is greater on unit two. Given that the first unit was purchased in May and came up with the latest update already applied it's safe to say that's not from the first batch and using the first as a reference point the second should be recent.
I don't know why you're offended. I haven't ragged on Asus or about the device itself, nor have I made a thread comparing TF to iPad 2 or Xoom. There's no reason for you to be so defensive about QC issues as if you're a personal guard dog for Asus (your signature is telling). These issues exist (even if this is worse than anything I've experienced). You take this personally because you misinterpret this as some sort of offense against Asus. I love the device but the QC issues are real regardless of how widespread they are. Note that I'm still not saying the device is bad or that Asus is a ****ty company despite what I've gone through.
Thanks, I'll try.
Eh, it's not that long to me. I've waited since April all time considered. I can wait two weeks.
Click to expand...
Click to collapse
I'm not offended, i think people posting unsubstantiated negative crap is laughable.
I have to agree with Tubular about Asus QC. I have returned a total of 5 TFs because of massive black light bleeding and speaker issue. I decided to wait for the next batch, and hopefully all the issue will be fixed. Like Tubular, I love the TF. But the build quality is ridiculous. I never had to exchange anything more than once. I hope you will get a decent replacement Tubular. Let me know how it turns out.
What should you do?
first of all you should know that this forum will not be able to help you and anybody else, for that matter, with the hardware issues.
And since the tablet competition is at its peak right now, and since this is a software developing forum, the members with good units will always suspect that there are some hidden intentions.
I can only assume that your post here can have only one purpose, and that's to put some pressure on Asus for better QC in the future, the alternative is to discredit them.
Sent from my HD2 using the swype.
hagba said:
What should you do?
first of all you should know that this forum will not be able to help you and anybody else, for that matter, with the hardware issues.
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Click to collapse
And how should I know that? I'm asking if anyone had experience with Asus USA RMA, that's not going to get me any help on this forum? As in not one person on this forum has had to go through an Asus RMA? Don't make me laugh.
hagba said:
What should you do?
And since the tablet competition is at its peak right now, and since this is a software developing forum, the members with good units will always suspect that there are some hidden intentions.
Click to expand...
Click to collapse
I don't really care if "members with good units will always suspect that there are some hidden intentions", that's called extreme paranoia and may require help by a mental health professional.
hagba said:
I can only assume that your post here can have only one purpose, and that's to put some pressure on Asus for better QC in the future, the alternative is to discredit them.
Click to expand...
Click to collapse
Or it could just be that I want some information about what happens in the RMA process. Good god you're dense. Yeah, you're totally right, there's only one reason why I would plunk $400.00 down on to a product and that's so that I hope it comes defective so I can put "pressure on Asus for better QC" (one would assume they should have had better QC in the first place) or "discredit them". You sound like an astroturfer. Even though you think you know everything you don't and your "conclusion" is wrong and horribly askew. You're looking far too deep into it, I'm not looking to pressure anyone or discredit Asus, I'm just looking for some god damn information on an RMA. It doesn't take a rocket scientist either, it's stated on the first post idiot!
As for the rest of you people, I'll keep you guys updated. I called Asus and they would only offer to repair a unit that's barely a week old and they want me to pay return shipping (which is standard fare for everyone who calls in). Now it's time to decide whether I live with this ridiculous lightbleed or send it back to Asus and take a gamble as to whether they might screw it up further. Right now I think I'll send it in, we'll see how this goes.
I've made a similar post a few weeks back but I thought I'd give this thing yet another try. Well...I'm done with the transformer. I believe this is the biggest piece of junk EVER made. Yes, I said EVER. I am currently on my 6th....read it again, 6th unit!
First 16gb model had a big bulge in the back. Took it back. Second was a 32gb and wifi died completely. Third had massive light bleed and rear panel clicked. 4th, again massive light bleed, so much so that around the edges, blue looked like gray as well as dust under the screen. 5th had a massive white blotch on the LCD to the left of center. Just picked up my 6th unit yesterday, and out of the box, a chip on top of the frame, dead pixel and firmware that doesn't update OTA. Installed update manually, but what if this is bought by someone who isn't well versed in android or computers in general and just wanted something to read books on??
Asus, are you serious with this thing. 6 units and you still can't get it right?? This is my first and I assure you, LAST asus product. Do you guys even have quality control at your factories? This is absolutely unacceptable. It's about a 30 min drive from where I live to where I bought this gigantic piece of crap. Asus, are you going to reimburse me for gasoline in these days where gas is more expensive than ever?
I am utterly disgusted with this product and in fact your company in general. Reminds me of the days when I went through 4 asus motherboards (each time, the fault was confirmed by a tech), and finally opted out for a Gigabyte which has been working flawlessly since day one.
I guess this is what we can expect when crap is built in China where workers cannot wait to finally finish their shift and go home.
Thanks Asus....for nothing. I'm wrapping this worthless piece of crap and exchanging it today for your competitor's product which for sure will NOT come with a damaged bezel. You are formally banned from my household.
And please people, spare me the "mine is fine" crap. Well..maybe YOURS is, but I've gone through 6. I should also add, that each time I was there I had to wait in line behind someone who was also returning theirs. The store admitted to me that qa on these things is THE worst they've seen yet, on any electronic device and so is the return rate.
Transformer = FAIL.
Was the package sealed?
Thanks for submitting a complaint to Asus Customer Care...wait that's right this is XDA. My TF is working great and Asus support has been awesome when I needed them. And the two Asus Mobos I've had work just as good as my TF going on 2 years now.
Sent from my DROIDX using Tapatalk
And as far as the "this is what we can expect when things are made in china" - you better ditch nearly EVERYTHING electronic you own and not buy any tablet on the market considering they will all likely be mostly made in China.
Sent from my DROIDX using Tapatalk
ROFL
May I suggest that you stop buying open box items? Order from somewhere that takes care of the product rather than a retail chain OR when you get it retail, OPEN THE BOX AND CHECK IT BEFORE YOU BUY.
This isn't the place for ranting about your own failure to use reason and logic.
Dissenter said:
May I suggest that you stop buying open box items? Order from somewhere that takes care of the product rather than a retail chain OR when you get it retail, OPEN THE BOX AND CHECK IT BEFORE YOU BUY.
This isn't the place for ranting about your own failure to use reason and logic.
Click to expand...
Click to collapse
This guy pretty much sumed up what I was going to say.
SndChsr said:
I've made a similar post a few weeks back but I thought I'd give this thing yet another try. Well...I'm done with the transformer. I believe this is the biggest piece of junk EVER made. Yes, I said EVER. I am currently on my 6th....read it again, 6th unit!
First 16gb model had a big bulge in the back. Took it back. Second was a 32gb and wifi died completely. Third had massive light bleed and rear panel clicked. 4th, again massive light bleed, so much so that around the edges, blue looked like gray as well as dust under the screen. 5th had a massive white blotch on the LCD to the left of center. Just picked up my 6th unit yesterday, and out of the box, a chip on top of the frame, dead pixel and firmware that doesn't update OTA. Installed update manually, but what if this is bought by someone who isn't well versed in android or computers in general and just wanted something to read books on??
Asus, are you serious with this thing. 6 units and you still can't get it right?? This is my first and I assure you, LAST asus product. Do you guys even have quality control at your factories? This is absolutely unacceptable. It's about a 30 min drive from where I live to where I bought this gigantic piece of crap. Asus, are you going to reimburse me for gasoline in these days where gas is more expensive than ever?
I am utterly disgusted with this product and in fact your company in general. Reminds me of the days when I went through 4 asus motherboards (each time, the fault was confirmed by a tech), and finally opted out for a Gigabyte which has been working flawlessly since day one.
I guess this is what we can expect when crap is built in China where workers cannot wait to finally finish their shift and go home.
Thanks Asus....for nothing. I'm wrapping this worthless piece of crap and exchanging it today for your competitor's product which for sure will NOT come with a damaged bezel. You are formally banned from my household.
And please people, spare me the "mine is fine" crap. Well..maybe YOURS is, but I've gone through 6. I should also add, that each time I was there I had to wait in line behind someone who was also returning theirs. The store admitted to me that qa on these things is THE worst they've seen yet, on any electronic device and so is the return rate.
Transformer = FAIL.
Click to expand...
Click to collapse
SndChsr = FAIL
fixed that for you.
Seriously, you blame bezel damage on the manufacturer? What about UPS, FedEx, or DHL?
Also, I am a bit confused. In one paragraph you say:
This is my first and I assure you, LAST asus product.
Click to expand...
Click to collapse
Later on you say:
Reminds me of the days when I went through 4 asus motherboards
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Click to collapse
Now I can't trust anything you say. I am forced to assume that you work for Apple, Samsung, or Motorola.
I would guess Apple though, since clearly the TF is the greatest threat to the Ipad that Android tablets have going.
Seriously 6? I would have stopped on the 3rd. I'm already planning on galaxy tab 10.1 if this one breaks the same way the 1st one does.
Sorry to hear you have had such a hard time with your Transformer. My transformer has nothing wrong with it except for very small light bleed, and it is the first one I ordered. I love Asus products personally, I have always found them to be reliable. I have built about 50 computers with their motherboards, cd drives, and video cards and have never had a single one fail on me, my family, or my friends. Guess we are just lucky.
b1ackplague said:
And as far as the "this is what we can expect when things are made in china" - you better ditch nearly EVERYTHING electronic you own and not buy any tablet on the market considering they will all likely be mostly made in China.
Sent from my DROIDX using Tapatalk
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Click to collapse
Hilarious, and spot on.
SndChsr said:
I've made a similar post a few weeks back but I thought I'd give this thing yet another try. Well...I'm done with the transformer. I believe this is the biggest piece of junk EVER made. Yes, I said EVER. I am currently on my 6th....read it again, 6th unit!
First 16gb model had a big bulge in the back. Took it back. Second was a 32gb and wifi died completely. Third had massive light bleed and rear panel clicked. 4th, again massive light bleed, so much so that around the edges, blue looked like gray as well as dust under the screen. 5th had a massive white blotch on the LCD to the left of center. Just picked up my 6th unit yesterday, and out of the box, a chip on top of the frame, dead pixel and firmware that doesn't update OTA. Installed update manually, but what if this is bought by someone who isn't well versed in android or computers in general and just wanted something to read books on??
Asus, are you serious with this thing. 6 units and you still can't get it right?? This is my first and I assure you, LAST asus product. Do you guys even have quality control at your factories? This is absolutely unacceptable. It's about a 30 min drive from where I live to where I bought this gigantic piece of crap. Asus, are you going to reimburse me for gasoline in these days where gas is more expensive than ever?
I am utterly disgusted with this product and in fact your company in general. Reminds me of the days when I went through 4 asus motherboards (each time, the fault was confirmed by a tech), and finally opted out for a Gigabyte which has been working flawlessly since day one.
I guess this is what we can expect when crap is built in China where workers cannot wait to finally finish their shift and go home.
Thanks Asus....for nothing. I'm wrapping this worthless piece of crap and exchanging it today for your competitor's product which for sure will NOT come with a damaged bezel. You are formally banned from my household.
And please people, spare me the "mine is fine" crap. Well..maybe YOURS is, but I've gone through 6. I should also add, that each time I was there I had to wait in line behind someone who was also returning theirs. The store admitted to me that qa on these things is THE worst they've seen yet, on any electronic device and so is the return rate.
Transformer = FAIL.
Click to expand...
Click to collapse
The next time something like this happens to you, just be honest. Go back to the store and tell them, "Look, I've got a terrible case of buyer's remorse. Can I get a refund?" Better still, think carefully before you buy.
SndChsr said:
I've made a similar post a few weeks back but I thought I'd give this thing yet another try.
.
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Click to collapse
What thing are you giving another try honestly? Trying to bash the transformer in the place where everyone loves the transformer!? Seriously take it up with asus as im sure most people in here don't care and don't want to hear about it. If we wanted to hear about this we would look under your first post, we don't need you reminding us that you suck at buying products and cluttering up the forum.
All I can say is the same as many others. I ordered mine from Tigerdirect, and aside from some small amounts of light bleed, I haven't had a single problem with mine. If you don't like a product, fine. I guess the first question is, why would you go back to a brick and mortar store multiple times to get a product replaced? Especially when almost every single issue you pointed out was rather prevalent in the first batch or so of the product? My guess is that you went back a number of times and got first batch products that all ended up having problems.
My suggestion, buy an apple ipad 2. Better to let you join all the other morons over there than stay here and complain. All I can say is that I hope you get an Ipad 2 that has problems as well, so you can just complain to Apple (who won't care at all).
Hm im still on my first one and no problems here other than a stuck pixel which I fixed and a dust trapped on top of the S on Asus top left of ybe screen but not on the screen itself. Sucks you had a bad experience this machine is a beast im even keeping it stock (for now) because everything is running so smooth and im experiencing no lag. Anyways i dont think you needed to make a thread bashing it I hope your next tablet sucks too
Sent from my SGH-T959 using XDA App
.
darkhawkff said:
All I can say is the same as many others. I ordered mine from Tigerdirect, and aside from some small amounts of light bleed, I haven't had a single problem with mine. If you don't like a product, fine. I guess the first question is, why would you go back to a brick and mortar store multiple times to get a product replaced? Especially when almost every single issue you pointed out was rather prevalent in the first batch or so of the product? My guess is that you went back a number of times and got first batch products that all ended up having problems.
My suggestion, buy an apple ipad 2. Better to let you join all the other morons over there than stay here and complain. All I can say is that I hope you get an Ipad 2 that has problems as well, so you can just complain to Apple (who won't care at all).
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Click to collapse
yeah , I completely agree with darkhawkff, why would you go back and forth six times to the same store, it could be that just completely wrecked the whole shipment themselve somehow . I got mine from tigerdirect too and the only problem i had was a littlest light bleed. Just stop complaining about your experience with 6 returns because i highly doubt anyone cares about your opinion of the TF and asus while we are on xda on our own TF that may have a little problems but we deal with it.
LMAO... Sounds like someone needs a hug?
I have a VS GTab AND the TF 101. Both have "issues". While I see that HC is still needing improvement, I am happy to go with the flow and see and be a part of the developement. I mean, come on, it is a sub $500.00 device. I think you would be better off with an iFad. Thanks for stopping by!
You, sir, have just made my Sunday evening Great work!
Meh. Find everybody that had a similar experience to yours, and it turns out you can't buy anything. Since we are here, my experience with Nokia reminds yours. Everything cool with cellphones, a mess with smartphones. 7650, power button stopped working. 3650, spent most time getting reflashed in assistance because it killed itself several times and the build quality was really poor.
Asus actually shared a factory with Apple, they made MacBooks, and there is nothing wrong with those.
Plus, as already mentioned, everything is made in China, even Apple (and people around here can fanboy as much as they like, but build quality is great) so that argument is quite weak.
I'm not telling you to get another TF, or to trust Asus again. But every company has somebody as happy as you... just that
Sent from my GT-P1000 using Tapatalk
sorry for your 6 bad units, mine has been solid since day 1. I own both the dock and TF and no issues like that on this end. Maybe your just that guy.
Sent from my Transformer TF101 using Tapatalk
Your a glutton for punishment I'd of quit on the second if I went that far. . Where did you find 6 of them at a brick and mortar store? Probably Frys ..if you bought anything there you were on your own anyway.
Mines great (only bought 1) I love it more every day.
Go home....... Asus doesn't live here.
Why people whine so much is beyond me. If you don't like it take it back. Get something else no one cares it's not like it is ours.
But with all due respect not that any is due after that post ...don't whine.
I have now lately heard and seen with my own eyes, what i, if its possible dint wish to happen.
Unfortunately, many user of the tablet have a problem that makes the edges on the tablet itself crack.
If you have this problem please respond here, and let everyone now of this problem.
Thanks!
Srsly?This is joke?
Cracking edges with user damage?
SonyMobile @SamsungGalaxyNote2 History
It must be put of the design. I also had a Slit down each corner of my Shield tablet out of the box. My co workers is the same. No user damage.
Is this for real? Is it the glass or the metal edges of the frame that are cracking? I was about to order one, but now may just wait for the nexus 8/9 .
elzeus said:
Is this for real? Is it the glass or the metal edges of the frame that are cracking? I was about to order one, but now may just wait for the nexus 8/9 .
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You can wait forever
Nexus 8/9 will have other problem
Go and report to NVIDIA !!
All --
We are investigating the reported hairline cracks being found in the corners of the SHIELD Tablet casing. It is not yet clear how many units this impacts -- some have seen it, many have not.
But regardless, it’s not acceptable. We will offer replacement for any device with this imperfection, no questions asked. We’ll provide instructions to you, and update the community, as we understand more. Thanks again for bringing this to our attention, and please continue to enjoy your tablets.
NVGareth - Forum administrator on Geforce
TayyabKhalid97 said:
All --
We are investigating the reported hairline cracks being found in the corners of the SHIELD Tablet casing. It is not yet clear how many units this impacts -- some have seen it, many have not.
But regardless, it’s not acceptable. We will offer replacement for any device with this imperfection, no questions asked. We’ll provide instructions to you, and update the community, as we understand more. Thanks again for bringing this to our attention, and please continue to enjoy your tablets.
NVGareth - Forum administrator on Geforce
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Wow can you provide what contact info they provide since i do have cracks.
Thx
Yea im getting them also. I would hate to exchange to have the issue again
Hi,
My shield tablet also has cracks in the 4 corners.
I've purchased this tablet from Microcenter during my vacation in the USA, and I actually live in France.
Do you think I will be able to exchange mine in my own country ?
Thanks
Damn, my tablet has them too.
Sent from my SHIELD Tablet using Tapatalk
This is the thread on nvidia forum
https://forums.geforce.com/default/topic/766370/shield-tablet/cracked-edges/1/
Make it a priority to have your voices heard there.
Having imported mine to Australia, I *seriously* hope my device doesn't develop this issue. I haven't even got it yet and I'm worried...
I've decided to cancel my order for the time being and will wait and see if things are resolved so all eyes are on nvidia.
I think the smartest thing to do is to wait and see what happens if you have not purchased this device already. You may be saving yourself quite a bit of time and money.
First video of someones experiences with this issue.
http://youtu.be/OirCgO7Ua_E
Could someone post pictures of the cracks please?
Thanks,
Su
Sumanji said:
Could someone post pictures of the cracks please?
Thanks,
Su
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Go to the official NVidia thread. Plenty of pics there.
There are seams in all 4 corners of the device that all of us have, that is part of the build. What some people have though is a extra crack that is not a seam (looks like 2 cracks in the corner) and that's the issue to look for. Everyone has the seams (hairline from top to bottom on all for corners)
I just returned my Shield Tablet, it wouldn't turn on--even after reseting the charger and using a different charger over night. It also had what appeared to be cracks in the corner, when I get my new unit I'll report back.
Nice! We finally got our own Forums!
:cyclops:
Weak wifi was enough of a reason to return for me. Did not notice cracks, but not used long enough to maybe see them. Most report getting them after a few days of steady use. I will wait to see if they fix the wifi. The storage was too small anyway. Hoping the 32gb version does not have the wifi issues. Best Buy has the 16gb models still in stock and at least one slightly used one.
https://bgr.com/2014/08/27/nexus-9-specs-64-bit-nvidia-tegra-k1/
I recently started to notice a crack on the corner of my shield tablet and im still within my return time for gamestop. If my issues were Wifi only i dont think i would be worried especially with that recent update that seems to have addressed most of my issues but these cracks are a hit and miss not to mention it will totally kill resell value.
But one of the best things about the Shield is the controller, which i doubt would be supported but I know what you mean.
Sent from my SM-N9005 using Tapatalk
funb0b said:
But one of the best things about the Shield is the controller, which i doubt would be supported but I know what you mean.
Sent from my SM-N9005 using Tapatalk
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i was lucky enough to grab two nvidia shield controllers from amazon before they ran out.
I think 64bit apps will take time to mature so I don't see the benefit of it now. Plus most nexus won't have expandable storage and that to me is more important as I will be using the tablet for a lot of gaming and need as much storage as I can add. After all that is why I bought the shield tablet.
Sent from my SM-N900T using Tapatalk
mejdam said:
https://bgr.com/2014/08/27/nexus-9-specs-64-bit-nvidia-tegra-k1/
I recently started to notice a crack on the corner of my shield tablet and im still within my return time for gamestop. but these cracks are a hit and miss will totally kill resell value.
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This!
I contacted Nvidia Customer support and they agreed that the corner cracks are a legitimate problem. They offered to replace my device now, or in the near future, after corrective action has been implemented. I chose the later.
Instead of returning your device to GameStop, have you considered contacting Nvidia directly, and getting a replacement unit?
cam30era said:
This!
I contacted Nvidia Customer support and they agreed that the corner cracks are a legitimate problem. They offered to replace my device now, or in the near future, after corrective action has been implemented. I chose the later.
Instead of returning your device to GameStop, have you considered contacting Nvidia directly, and getting a replacement unit?
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Read this okay let's say you have a small spider web crack you send back to nvidia for a replacement and you receive a brand new updated version resale would not be effected! if any thing you can get more money for the tablet because its not second hand etc...
cam30era said:
This!
I contacted Nvidia Customer support and they agreed that the corner cracks are a legitimate problem. They offered to replace my device now, or in the near future, after corrective action has been implemented. I chose the later.
Instead of returning your device to GameStop, have you considered contacting Nvidia directly, and getting a replacement unit?
Click to expand...
Click to collapse
I have considered that, but until i know the cracking issue has been corrected i dont want a newer device. I dont want this to be another xbox 360 RROD were i had to replace my device 4 times in one year because they hadnt corrected the real issue. it was a real hassle being without our device for many weeks. Wondering if its even worth it or maybe i should just return it, get credit and purchase the nexus 9. The only thing thats holding me back is nexus devices dont normally have microsd slots, nvidia exclusive games and the nvdia controller is awesome.
mejdam said:
I have considered that, but until i know the cracking issue has been corrected i dont want a newer device. I dont want this to be another xbox 360 RROD were i had to replace my device 4 times in one year because they hadnt corrected the real issue. it was a real hassle being without our device for many weeks. Wondering if its even worth it or maybe i should just return it, get credit and purchase the nexus 9. The only thing thats holding me back is nexus devices dont normally have microsd slots, nvidia exclusive games and the nvdia controller is awesome.
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I contacted Nvidia about replacing my Shield Tablet because of a recently developing hairline crack on one corner. Following is their response:
"At this time we are still investigating the root cause of the hairline cracks.
If you wish an immediate replacement we will accommodate you but please be aware that there may be a small chance that your replacement unit may also crack. Otherwise, you can wait until we better understand and mitigate the underlying issue. As this is cosmetic there should be no impact on performance or functionality.
Please reply and let us know which option you would prefer. If you choose to wait, we will contact you when we believe we have a definitive fix."
I have no regrets about getting the Shield Tablet. I'd like the 64-bit one because emulator performance will be improved, however no SD slot effectively means the Shield Tablet will be the best tablet for me for quite some time yet (and I appreciate a lot of other stuff like the controller and stylus too).
so is it confirmed that the nexus 9 uses the 64-bit denver cores? i think the mention of dual-core indicates this as the other K1 iteration was quad-core?
a.vandelay said:
so is it confirmed that the nexus 9 uses the 64-bit denver cores? i think the mention of dual-core indicates this as the other K1 iteration was quad-core?
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yes its 64
read here http://www.google.com/nexus/9/
Didn't the First Nexus 7 have a tegra chip & so did the HTC one X - Both of them ran like ****.
I'm not impressed with the fact they are using Tegra chips - the HTC One X was a nightmare to root & rom due to the tegra chip.
Poor show google.
If you take into account that these are custom made, not just standard arm processors that they used from previous version.
Basically, these K1 Denver chips are like Apples A8 Chips.
This won't be the same as the Tegra 3/4.
The shield tablet is very easy to root with towel root! Btw with the devs that are going to be here it's going to be a piece of cake. Have some faith!
@home said:
Didn't the First Nexus 7 have a tegra chip & so did the HTC one X - Both of them ran like ****.
I'm not impressed with the fact they are using Tegra chips - the HTC One X was a nightmare to root & rom due to the tegra chip.
Poor show google.
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^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
I am keen to try it first hand though. I had a Tegra 2 device and a Tegra 3 (that was the nexus 7) and both were disappointing
Plus, Tegra is quite closed source. So maybe don't expect any miracle hacks
One thing though, supposedly NVIDIA have really lifted with their mobile SOCs, the Tegra4 was decent. I see this is both HTC and NVIDIA getting back into the Android market (well HTC into the tablet) and this could be risky. Because since the Tegra2 and 3 were a flop, all vendors allmost went with QUALCOMM last year and this year
MRobbo80 said:
The shield tablet is very easy to root with towel root! Btw with the devs that are going to be here it's going to be a piece of cake. Have some faith!
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its a nexus lol
MRobbo80 said:
The shield tablet is very easy to root with towel root! Btw with the devs that are going to be here it's going to be a piece of cake. Have some faith!
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I am confident it will be do-able :good:
aznmode said:
I think 64bit apps will take time to mature so I don't see the benefit of it now. Plus most nexus won't have expandable storage and that to me is more important as I will be using the tablet for a lot of gaming and need as much storage as I can add. After all that is why I bought the shield tablet.
Sent from my SM-N900T using Tapatalk
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Same as I feel,SD slot really is a deal breaker...
Plus,with the 399 price point I can buy a full set of Shield Tablet+Controller+Case
But I'm still willing to buy Nexus 9 if it had a sd slot
By the way this is a bit off topic but how is Shield Tablet's screen quality?
I'm considering to buy it but I read some reviews said its screen is good but the color saturation is just average
For all you obsessed with tests and benchmarks.
Hey nerds, enjoy!
To be fair first impressions was not that great! And has a horrible yellow tinge to the white
rdelfin said:
Hey nerds, enjoy!
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Wow that's impressive! Faster than Nvidia Shield even if this device have higher resolution