Database Users

[Q] Terrible unit, what should I do?

So I had a chance to thoroughly test one of the units from the June batch and I can say I am disappointed.
1. There's a bright dot on the screen. At certain angles it is completely invisible but looking at it dead on it appears as a small bright white dot. Maybe I am moving my head or hands involuntarily but at some angles it appears as a small line, not a dot which leads me to believe that it may be dust. Opinions?
2. There is massive light bleed. Worse than the previous. There's so much light bleed that a 3x2 inch patch on the lower left looks uniformly gray on a black screen. Bleed on all four corners as well and some on the right edges. It's unacceptable now.
3. Sound seems to be balanced this time around, after 3.1 update sounds seemed a bit muted but it appears to be on some videos only, probably the gain on the video and not a TF problem. At least it's balanced left/right.
I think I should send this to Asus as I've exhausted all of the replacements eligible with TigerDirect but I'm not sure how the Asus replacement process will turn out.
In retrospect I should have kept the previous unit. No stuck pixel/dust, not as much light bleed. But now that I'm already at rock bottom (I think), I have no choice other than to do an Asus replacement. I'm willing to live with some minor defects now (even though it shouldn't be this way). I just want an "acceptable unit" and go on with my life. It's a good device but the quality control is worse than anything I've ever had to deal with.
Can anyone give details on what happens with Asus USA service? Turnaround time? What is replaced? What they want from you? I would be forever indebted.

I Heard Turn Around For Asus is Somwhere around 2 Weeks, Which is a long time.

Only thing I've noticed on my tf is the unbalanced sound (right louder than left) which seemed to start after the 3.1 update.
I think you should get a replacement from Asus. I've read some people have convinced Asus to mail them a new unit and then send there's in.
Sent from my Transformer TF101 using XDA Premium App

Tubular said:
So I had a chance to thoroughly test one of the units from the June batch and I can say I am disappointed.
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(1) How did you know it was from the 'June' batch? did it have made in June on the box?
(2)Yesterday i noticed a couple of posts about buying latter built versions of the unit, (even though there was nothing wrong with the first build! And today we have people posting how they've miraculously found units from the later build and how they are strangely just as bad
This forum is so full of preditable negative posting crap you could place bets in Vegas!

checkbox111 said:
(1) How did you know it was from the 'June' batch? did it have made in June on the box?
(2)Yesterday i noticed a couple of posts about buying latter built versions of the unit, (even though there was nothing wrong with the first build! And today we have people posting how they've miraculously found units from the later build and how they are strangely just as bad
This forum is so full of preditable negative posting crap you could place bets in Vegas!
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Your poor punctuation makes it difficult for me to determine who you're talking to. I didn't "miraculously" find a later build unit if you're talking about me. I sent my unit in late May and waited until second week of June for TD to ship a new unit out. TD sold out of them mid-May and I was told late May that they were getting a new shipment in June. This was substantiated by checking the website and noting the sold-out status. I waited from the end of May until the June shipment at which point the website showed stock was now in.
But you're right, how do I really know? Maybe Asus kept a bunch of units from April that they never sold and shipped them out to e-tailers in June just to piss people off or throw us all for a curve. Maybe TD doesn't really sell out of them either, they just mark it as out-of-stock and then they mark it as in-stock 2+ weeks later. This is a conspiracy to control demand.
TD doesn't allow refunds either, only exchanges. That means when a unit is sold it's sold, there's no way for unopened old units to get back into circulation unless Asus sent those to them.
Well that and the serial numbers between the two units show a significant difference if considered sequentially. The SN is of the format BXXAAAXXXXXX on both units where the number noted by X in both locations on the string is greater on unit two. Given that the first unit was purchased in May and came up with the latest update already applied it's safe to say that's not from the first batch and using the first as a reference point the second should be recent.
I don't know why you're offended. I haven't ragged on Asus or about the device itself, nor have I made a thread comparing TF to iPad 2 or Xoom. There's no reason for you to be so defensive about QC issues as if you're a personal guard dog for Asus (your signature is telling). These issues exist (even if this is worse than anything I've experienced). You take this personally because you misinterpret this as some sort of offense against Asus. I love the device but the QC issues are real regardless of how widespread they are. Note that I'm still not saying the device is bad or that Asus is a ****ty company despite what I've gone through.
I think you should get a replacement from Asus. I've read some people have convinced Asus to mail them a new unit and then send there's in.
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Thanks, I'll try.
I Heard Turn Around For Asus is Somwhere around 2 Weeks, Which is a long time.
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Eh, it's not that long to me. I've waited since April all time considered. I can wait two weeks.

Tubular said:
Your poor punctuation makes it difficult for me to determine who you're talking to. I didn't "miraculously" find a later build unit if you're talking about me. I sent my unit in late May and waited until second week of June for TD to ship a new unit out. TD sold out of them mid-May and I was told late May that they were getting a new shipment in June. This was substantiated by checking the website and noting the sold-out status. I waited from the end of May until the June shipment at which point the website showed stock was now in.
But you're right, how do I really know? Maybe Asus kept a bunch of units from April that they never sold and shipped them out to e-tailers in June just to piss people off or throw us all for a curve. Maybe TD doesn't really sell out of them either, they just mark it as out-of-stock and then they mark it as in-stock 2+ weeks later. This is a conspiracy to control demand.
TD doesn't allow refunds either, only exchanges. That means when a unit is sold it's sold, there's no way for unopened old units to get back into circulation unless Asus sent those to them.
Well that and the serial numbers between the two units show a significant difference if considered sequentially. The SN is of the format BXXAAAXXXXXX on both units where the number noted by X in both locations on the string is greater on unit two. Given that the first unit was purchased in May and came up with the latest update already applied it's safe to say that's not from the first batch and using the first as a reference point the second should be recent.
I don't know why you're offended. I haven't ragged on Asus or about the device itself, nor have I made a thread comparing TF to iPad 2 or Xoom. There's no reason for you to be so defensive about QC issues as if you're a personal guard dog for Asus (your signature is telling). These issues exist (even if this is worse than anything I've experienced). You take this personally because you misinterpret this as some sort of offense against Asus. I love the device but the QC issues are real regardless of how widespread they are. Note that I'm still not saying the device is bad or that Asus is a ****ty company despite what I've gone through.
Thanks, I'll try.
Eh, it's not that long to me. I've waited since April all time considered. I can wait two weeks.
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I'm not offended, i think people posting unsubstantiated negative crap is laughable.

I have to agree with Tubular about Asus QC. I have returned a total of 5 TFs because of massive black light bleeding and speaker issue. I decided to wait for the next batch, and hopefully all the issue will be fixed. Like Tubular, I love the TF. But the build quality is ridiculous. I never had to exchange anything more than once. I hope you will get a decent replacement Tubular. Let me know how it turns out.

What should you do?
first of all you should know that this forum will not be able to help you and anybody else, for that matter, with the hardware issues.
And since the tablet competition is at its peak right now, and since this is a software developing forum, the members with good units will always suspect that there are some hidden intentions.
I can only assume that your post here can have only one purpose, and that's to put some pressure on Asus for better QC in the future, the alternative is to discredit them.
Sent from my HD2 using the swype.

hagba said:
What should you do?
first of all you should know that this forum will not be able to help you and anybody else, for that matter, with the hardware issues.
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And how should I know that? I'm asking if anyone had experience with Asus USA RMA, that's not going to get me any help on this forum? As in not one person on this forum has had to go through an Asus RMA? Don't make me laugh.
hagba said:
What should you do?
And since the tablet competition is at its peak right now, and since this is a software developing forum, the members with good units will always suspect that there are some hidden intentions.
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I don't really care if "members with good units will always suspect that there are some hidden intentions", that's called extreme paranoia and may require help by a mental health professional.
hagba said:
I can only assume that your post here can have only one purpose, and that's to put some pressure on Asus for better QC in the future, the alternative is to discredit them.
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Or it could just be that I want some information about what happens in the RMA process. Good god you're dense. Yeah, you're totally right, there's only one reason why I would plunk $400.00 down on to a product and that's so that I hope it comes defective so I can put "pressure on Asus for better QC" (one would assume they should have had better QC in the first place) or "discredit them". You sound like an astroturfer. Even though you think you know everything you don't and your "conclusion" is wrong and horribly askew. You're looking far too deep into it, I'm not looking to pressure anyone or discredit Asus, I'm just looking for some god damn information on an RMA. It doesn't take a rocket scientist either, it's stated on the first post idiot!
As for the rest of you people, I'll keep you guys updated. I called Asus and they would only offer to repair a unit that's barely a week old and they want me to pay return shipping (which is standard fare for everyone who calls in). Now it's time to decide whether I live with this ridiculous lightbleed or send it back to Asus and take a gamble as to whether they might screw it up further. Right now I think I'll send it in, we'll see how this goes.

2nd RMA returned with damage! ASUS Finally contacted me, it looks like they do care!

I had to return my Transformer for repairs, my right speaker stopped working. This was my 2nd RMA since purchase. The first time I got my transformer back with a damaged case, this time it was returned with a bent bezel. There is a serious gap at the area where the plug connection is, whatever "tool" they use to remove the bezel bent it out and no one bothered to fix it. Is it impossible to get warranty service from ASUS that doesn't cause physical damage?
On the plus side my speaker works now.

Despite my disappointment and anger I decided to reload while waiting for ASUS to contact me. They somehow managed to damage my LCD as well. On a dark background in the area where I assume the right speaker is I now have multiple blotches of light. It looks kind of like a bruised computer LCD screen.

god damn man. I'm really sorry to hear/see this. Good luck with this. Seems like there are too many rma issues from Asus. Makes me worry about their QA when you have too many issues like this and the Prime issues. Love my TF but Asus makes it difficult to get a next generation.

And I sent my dock in too, that won't be back until Monday. I can only imagine the damage they may have caused there.

Mine quit charging out of the blue and I was forced to send mine in too..
But I got it back quickly and without issue. But I did have one issue. I included the charger and cable because the form said to do so if the problem involved charging the unit. I checked the box showing I included it, and I did. But I didnt get the charger back and they would not help me find it. I wasnt too happy, (they are expensive), but my TF came back in perfect working condition. So I let it go. Your issue cannot be let go..
Its not fair and its not right. But if you keep following the rules, be nice to the people you talk too, it will get taken care of and you will get a working and non damaged device.
Some workers just don't seem to give a damn, since it is not their device..

no wonder their sell numbers are ****.

I sent pictures as requested by the service rep and a letter to the escalation department. I honestly don't know how much faith I have in a resolution though. If they managed to damage it both times I did an RMA how can I expect them to repair the damage they caused without causing more? I will post any resolution or lack of here. I am beginning to feel like I wasted $648.00 (I bought a dock too)

See if you can post your story on their Facebook page or contact Gary Keys here. Hate to namedrop but I and some others have gotten resolution only through him.

Truthfully, you should have taken pictures before you sent your tablet in. You do not have any proof they caused the damage.
I would sure hate to be in your position, good luck.
Sent from my Inspire 4G using xda premium

I do have pictures of the Transformer, screen (off)case and bezel. I took them just before I packed it up. It never occurred to me to take a picture of the screen while the tablet was on though.

Tubular said:
See if you can post your story on their Facebook page or contact Gary Keys here. Hate to namedrop but I and some others have gotten resolution only through him.
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I posted my story respectfully on Facebook, but how would I go about trying contact Gary Keys? My Transformer is crucial for me in school, I have a neurological problem that affects my hands and makes holding books painful if not impossible at times; I use this to read all my textbooks.

Should have gone with the ipad.

goodintentions said:
Should have gone with the ipad.
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Thanks, but I'm not sure I understand how that will help me resolve an unhappy situation.

goodintentions said:
Should have gone with the ipad.
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Normally I would agree if someone were complaining about something else that has to do with Android but come on, this is an issue that affects everyone, it's an Asus RMA issue. This is not an iPad/Android tablet issue here.
Asus has some serious issues and not everyone knows about them before they buy the products, that goes beyond asking people to research the specs on something they want.
The OP isn't complaining about Android and there's no evidence the OP even wants to or wanted to go iOS. He/she is not knocking Android, they're knocking Asus and their ****ty RMA service (rightfully so).
Maybe the OP should have gone with an iPad but they didn't and they experienced an issue with RMA. That's no "power user badge of honor", nor does it make Android or the TF101 look legit or tough because you send something in for service and it comes out looking like it went through a war, that's nothing to brag about. Whether it's the iPad or TF101 or Galaxy Tab 10.1 it's irrelevant, an RMA problem is above all of that. This isn't an Android vs iOS thing. iPad's are defective too. This is solely about an issue with Asus RMA like Apple has issues with their products sometimes.
but how would I go about trying contact Gary Keys?
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You can search for him here, he's a member. Then you PM him. But there's no guarantee he's going to answer, it appears he travels a lot so you might not get a response quickly.

Tubular said:
Normally I would agree if someone were complaining about something else that has to do with Android but come on, this is an issue that affects everyone, it's an Asus RMA issue. This is not an iPad/Android tablet issue here.
Asus has some serious issues and not everyone knows about them before they buy the products, that goes beyond asking people to research the specs on something they want.
The OP isn't complaining about Android and there's no evidence the OP even wants to or wanted to go iOS. He/she is not knocking Android, they're knocking Asus and their ****ty RMA service (rightfully so).
Maybe the OP should have gone with an iPad but they didn't and they experienced an issue with RMA. That's no "power user badge of honor", nor does it make Android or the TF101 look legit or tough because you send something in for service and it comes out looking like it went through a war, that's nothing to brag about. Whether it's the iPad or TF101 or Galaxy Tab 10.1 it's irrelevant, an RMA problem is above all of that. This isn't an Android vs iOS thing. iPad's are defective too. This is solely about an issue with Asus RMA like Apple has issues with their products sometimes.
You can search for him here, he's a member. Then you PM him. But there's no guarantee he's going to answer, it appears he travels a lot so you might not get a response quickly.
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Thanks for both replies. I am a loyal Android person ever since my first Android phone, the T-Mobile G1. I also was a loyal ASUS fan ever since my EeePC 900 and 901. I always try to steer people away from Apple toward Android if they are on the fence. I'm not even sure this is really strictly an ASUS issue, it's more like who is in charge of quality control and customer service at the repair centers. I sent a PM and I do understand I may not get an answer, thanks for that info.
I did some research on the white blotches and it seems they might be pressure marks caused by the tech using too much pressure during reassembly after replacing my faulty speaker.
I know the world is not fair, but man, I own a $500 piece of equipment that's been scratched, gouged, bent and had it's pixels crushed by the people who were supposed to fix it.

Yeah I thought some kind of pressure caused those white blotches because I've heard a few people complaining about them here and it was usually after some kind of crushing blow to the device like it fell or someone accidentally put a lot of pressure in a small area.

Tubular said:
Yeah I thought some kind of pressure caused those white blotches because I've heard a few people complaining about them here and it was usually after some kind of crushing blow to the device like it fell or someone accidentally put a lot of pressure in a small area.
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Yup. I sat on mine accidentally and immediately noticed those blotches afterwards.
On another note, my right speaker also went out. I opened it up to see if it as just a bad solder joint or something, but it appears the speaker has actually blown somehow... connecting a headphone to the leads produced sound. Guess its time to "upgrade" the speakers while I'm in there, since the stock ones were too quiet and apparently also poor quality.

Same story here, send my TF in for repair because I had a black screen.
After the first week a notice that the TF was repaired under warranty and that the motherboard was replaced;
This week took another look to see when the repair would be ready and the status was waiting for the customer.
So I made a call to the support desk and the message there was that the bezel was damaged. I've sent the TF in, in perfect condition and after the repair all of a sudden the bezel is damaged!
Now I have to wait until the invoice to make a complaint and then they will research if my complaint is true!
So this (and other) thread is coming in my complaint

OK - Today I got I my dock back, with a dent too. Granted , the damage is not as bad as the the tablets damage, but my dock was in pristine condition. I probably used it 2 or 3 times since I bought it because of the battery drain issue. I added that info to my service claim with ASUS and will keep calling until someone resolves this to my satisfaction. And yes, I have a video pre RMA showing an undamaged unit.

ASUS service contacted me after receipt of my pictures.(I bombarded them with emails, phone calls, pictures (before and after) plus a letter to the escalation mailbox.) I have an RMA for both the dock and tablet, and of course the service reps statement that it will all be repaired. I tried to get authorization to send it to a different service center but was told only the Grapevine TX center does the TF101. I sure hope they fix it this time.

I doubt this, but has there been any word on fixes for the N7?

I had an N7 8gb for nearly two weeks a month after release. Ended up having some pretty bad screen bleeding and some lift that would make you sick. I've been searching through the forums and the doctor, ahem, google, about fixes. I've read that the C9O batches have hit the shelves but haven't gone to take a peek at one in person yet. Has Asus or Google had any official speakings of the problems and has there been any evidence of any kind of actual actions being taken to change the issues?
Don't get me wrong, I'm not begging to see if you have a flush screen or no dead pixels. I want to know if the problems have been fading out? And when I say I had lift, you could hear it scraping the bezel. I tried a few different things to fix the lift, but the bleed was bad and just a mess.
Anyways, I loved the tablet and want another one. But if there isn't much of a change that increases my chances of getting a good one, (Staples locally had 6 of 12 returned for issues in a month), then I may hit one up. If there hasn't been any progress, I may just head to a different tab such as a Galaxy or Transformer.
Thanks ahead of time, and I sure do hope to hear good news!

No one? Guess I'll bump it once, then let it die. Lol
Sent from the Blue Kuban on my Epic 4G Touch

steddora said:
No one? Guess I'll bump it once, then let it die. Lol
Sent from the Blue Kuban on my Epic 4G Touch
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Bump it again in a week or so, since the 32GB is officially available since yesterday, you might wanna give people some time to check for errors
I'm sure they listened, though, and fixed the thing.

Did you end up selling/returning your original?
I guess it's luck of the draw. I was cursed with the blown speaker and ended up getting a replacement from google, which was actually a pretty simple exchange procedure. The new one has been great, with the exception of the latest issue, not powering on (until I push it 20+ times!), not really bothersome, just more of an inconvenience. Hope the QC has gone up on the new ones. Still love it regardless.

Just my opinion but I would buy any brand except Asus. This is definitely my last Asus product.

kieso said:
Just my opinion but I would buy any brand except Asus. This is definitely my last Asus product.
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I've always seen them as a decent mid level/ good value brand. But I think these were definitely rushed causing Testing/QC and component selection to be minimal. We will see how the new batch of 32gb/16gb turn out. Despite the setbacks, the functionality of the product has paid off for me... or maybe that's the fanboy side trying to pass off the problems...

n7GU22 said:
I've always seen them as a decent mid level/ good value brand. But I think these were definitely rushed causing Testing/QC and component selection to be minimal. We will see how the new batch of 32gb/16gb turn out. Despite the setbacks, the functionality of the product has paid off for me... or maybe that's the fanboy side trying to pass off the problems...
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I know they were rushed, and I do hope to believe that was the issue. Asus let me down in PC hardware a few times; so I also remember that.
I'm thinking of probably waiting for the nexus 10. Samsung has been pretty good for me over the years, so we will see.
Sent from the Blue Kuban on my Epic 4G Touch

Stop the panic!

I am sewing lots of people panicking because of some issues with some devices received.
I see this with nearly every handset I have owned, especially at the beginning.
It's as though a chain reaction starts when someone has a fault, others then look for the same fault, over analyse the phone and almost will themselves in to believing a small scratch or blemish is the same thing as the original complainant.
Out of all those who had "faulty" devices, how many do you think got perfectly working devices?
Don't have a knee jerk reaction and jump ship until you actually have a major problem with your own device. Give the manufacturer a chance first.
Sorry, just had to their this out there.
Sent from my GT-I9300 using xda app-developers app

And sorry for all the spelling mistakes... Damn predictive text and lazy proof reading
Sent from my GT-I9300 using xda app-developers app

Gotta agree with everything you wrote there, I've seen folk post saying it been delayed I'm buying something else, plus the hysteria over the phone getting too hot or the ringtones ain't loud enough etc etc.

BanziBaby said:
Gotta agree with everything you wrote there, I've seen folk post saying it been delayed I'm buying something else, plus the hysteria over the phone getting too hot or the ringtones ain't loud enough etc etc.
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The ringtones ain't loud enough? Better cancel my pre-order then :silly:

riso123 said:
I am sewing lots of people panicking because of some issues with some devices received.
I see this with nearly every handset I have owned, especially at the beginning.
It's as though a chain reaction starts when someone has a fault, others then look for the same fault, over analyse the phone and almost will themselves in to believing a small scratch or blemish is the same thing as the original complainant.
Out of all those who had "faulty" devices, how many do you think got perfectly working devices?
Don't have a knee jerk reaction and jump ship until you actually have a major problem with your own device. Give the manufacturer a chance first.
Sorry, just had to their this out there.
Sent from my GT-I9300 using xda app-developers app
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"Give the manufacture a chance" is easy to say if you live somewhere where these phones have reasonable price or return window or good warranty...
Here where I live it's not like that, I have to pay more than a month's income for a flagship, sometimes a 24h return window if the device has a real issue sometimes not even that, also no proper warranty for Sony devices here, So I consider myself all the right to nitpick & panic
Cheers

riginal said:
"Give the manufacture a chance" is easy to say if you live somewhere where these phones have reasonable price or return window or good warranty...
Here where I live it's not like that, I have to pay more than a month's income for a flagship, sometimes a 24h return window if the device has a real issue sometimes not even that, also no proper warranty for Sony devices here, So I consider myself all the right to nitpick & panic
Cheers
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Well if you have to pay over a months income to get a flagship, why are you getting one in the first place? As with everything else in life, everything just goes the way it goes. You won't get a faulty phone, and if you do, then its meant like that and you can learn from it. Just turn everything into positives.

SuperMarioGalaxy said:
Well if you have to pay over a months income to get a flagship, why are you getting one in the first place? As with everything else in life, everything just goes the way it goes. You won't get a faulty phone, and if you do, then its meant like that and you can learn from it. Just turn everything into positives.
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Exactly what I was thinking.
Sent from my GT-I9300 using xda app-developers app

I have been badly burned by multiple devices in the past.
1. Sony K810i (7 years back) - found out speaker was damaged 5 days after purchase. As @riginal pointed out, I was at a place where I cannot return the device the moment I walk out of the shop. By the end of one year, everything except battery in that phone was replaced. I had bought that model several months after it was released.
2. HP DV5 1015TX Laptop (6 years ago) - replaced display 3 times over a 1.5 year period because of the same issue. Lucky that I had warranty extension.
3. Asus TF700T - If I see the guy who tested it, I will hit him with the tablet until it breaks. I am not joking.
4. Nexus 7 2013 - replaced speaker 2 months after purchase.
5. Dell XPS 9530 Laptop - paid $2000 and got a machine that makes whining sound, throttles games to unplayable FPS.
After these kind of experiences, when I got my Nexus 5, I returned it without zero hesitation twice - first because of the yellow tint and second time because of the dead pixel. There should be zero tolerance when it comes to devices. I pay expecting a fully functional product. I am not paying to be their tester. Its high time companies are penalized for releasing defective units. If they can't ensure consistent quality, at least I should get a full refund even if it is after 1 year.
If the companies cannot guarantee that there would be defects during the initial launch period, either they should offer extended warranty with the guarantee that if its a factory defect, we will get a new phone no matter when it was reported.
Edit: Added item 2.

unni_kmr said:
I have been badly burned by multiple devices in the past.
1. Sony K810i (7 years back) - found out speaker was damaged 5 days after purchase. As @riginal pointed out, I was at a place where I cannot return the device the moment I walk out of the shop. By the end of one year, everything except battery in that phone was replaced. I had bought that model several months after it was released.
2. Asus TF700T - If I see the guy who tested it, I will hit him with the tablet until it breaks. I am not joking.
3. Nexus 7 2013 - replaced speaker 2 months after purchase.
4. Dell XPS 9530 - paid $2000 and got a machine that makes whining sound, throttles games to unplayable FPS.
After these kind of experiences, when I got my Nexus 5, I returned it without zero hesitation twice - first because of the yellow tint and second time because of the dead pixel. There should be zero tolerance when it comes to devices. I pay expecting a fully functional product. I am not paying to be their tester. Its high time companies are penalized for releasing defective units. If they can't ensure consistent quality, at least I should get a full refund even if it is after 1 year.
If the companies cannot guarantee that there would be defects during the initial launch period, either they should offer extended warranty with the guarantee that if its a factory defect, we will get a new phone no matter when it was reported.
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I think you must be cursed mate [emoji50]
Sent from my GT-N7100 using Tapatalk

kersey said:
I think you must be cursed mate [emoji50]
Sent from my GT-N7100 using Tapatalk
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I have added one more - #2.
I too often think like that - whether I am cursed or if I am being punished by God for spending money on gadgets. There were a few who didn't give me problems as well- Galaxy S2, PS4, Sony TV..

unni_kmr said:
I have added one more - #2.
I too often think like that - whether I am cursed or if I am being punished by God for spending money on gadgets. There were a few who didn't give me problems as well- Galaxy S2, PS4, Sony TV..
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But all that doesn't mean it's going to happen to you with this device. Plus you could argue that you should learn from experience and wait for the device to mature before you leap in to a purchase of a newly released flagship device.
All this strikes me as nothing more than mass hysteria still. You can't judge a device and declare it as faulty before you have it in your hand.
Sent from my GT-I9300 using xda app-developers app

SuperMarioGalaxy said:
Well if you have to pay over a months income to get a flagship, why are you getting one in the first place? As with everything else in life, everything just goes the way it goes. You won't get a faulty phone, and if you do, then its meant like that and you can learn from it. Just turn everything into positives.
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If you really want the answer for your first question I'll manage, I usually keep whatever cellphone I buy for 2-3 years and right now I have Xperia X10 & wasn't gonna upgrade but my beloved X10 finally died on me & if I buy something I want to buy the latest & the greatest so yeah I manage but that doesn't mean I can afford to buy a premium device with premium price just to see it die a week later & toss it way only because there was a gap in the device & it wasn't waterproof as advertised, So I really appreciate people here nitpicking, It helps me make my decision between this, Note 3 & M8
and what to you mean it's meant like that? turn everything into positives? do we really need to get philosophical on this? I mean seriously is it asking too much to get a solid device as advertised for the price I pay?
Anyways don't really understand the purpose of this thread, Everyone here are just stating facts & sharing their experience with the device which unfortunately happens to involve high temperature, build quality issues, low ringtone...I don't really complain or nag, actually no one does except for the op of this thread

iP6 has Bendgate, but the N4 may end up with Gapgate

Anyone else see this? Hopefully (if true) this gets fixed before shipment here to the US...
http://www.slashgear.com/note-4-screen-gap-issue-is-worse-than-bendgate-29348268/

Samsung is already aware of the issue. These phones are usually produced a week or two before they get into the customer's hands so this should be a non-issue for the ones coming onto American shores. And it's a manufacturing flaw not a design flaw like "bendgate."

Kawaisa said:
Samsung is already aware of the issue. These phones are usually produced a week or two before they get into the customer's hands so this should be a non-issue for the ones coming onto American shores. And it's a manufacturing flaw not a design flaw like "bendgate."
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Thanks for your input, good to know - I feel a little better now. =)

Yeah, no big deal for real. As mentioned above, it is not a design flaw like the iBend.
Sent from my SM-N900T using Tapatalk

Might even be fake according to comments. But we all know what @ssholes some folks are that hang around the interwebs.

Most likely is not true... But in case it is true... You can use the gaps as storage compartments... Or as card holders as shown in pictures... Nice feature... Lol

My Note 3 had a large gap on one side of the screen. It was like the screen wasn't set properly. I exchanged my phone and the new one didn't have the issue. Not a big deal. Issue was resolved.
You cant return the 6 plus for a 6 plus that doesn't bend

complete nonsense to even compare couple phones sleeping past quality control to fundamental design fault. I accidentally sat down with my Note 3 being in my back jeans pocket more than once (simply forgot, since I usually carry it in side pocket), so bending ip6 may not be as remote possibility as some want to make it.

its for the new screen shield

I went best buy to play with the Note 4, I tried to stick a business card and there was no gap there.

Scare Tactics
don't scare us like that! but honestly, sammy always takes care of it, and seeing as how the phone is already out in other parts of the world, we shouldn't see any issues over here in the US. its one of the only pluses to not getting a phone first :good:

According to Android Central it looks like it's acknowledged in the manual.
http://www.androidcentral.com/galaxy-note-4-screen-gap-necessary-manufacturing-feature-says-manual
Sent from my Nexus 5 using Tapatalk

Oh and the fun continues...
"Galaxy Note 4 screen gap 'a necessary manufacturing feature,' says manual"
http://www.androidcentral.com/galaxy-note-4-screen-gap-necessary-manufacturing-feature-says-manual
No biggie, since I really want this phone - I'll just plan to buy it in person, and inspect it before buying (problem solved). But I did find the above article interesting, and wondered if Sammy added that to their manual after some of the N3's had similar issues...

Nonsense!
hatchback said:
I went best buy to play with the Note 4, I tried to stick a business card and there was no gap there.
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Same here, there really is no gap! And if anyone sees one, just get an exchange!

It's not even noticeable until some kiddie decided to stick a piece of paper in it.
I can stick a piece of paper in my note 2 as well, it's clearly not an issue

but, people will continue to make a big deal about it here..

Everything has a "GATE" at the end nowadays???????

.... like its some kind of scandal... based off Watergate... very ghey imo