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Well, I need to be honest, I'm not high on Asus's support. Figured I'd share this with the community since it's amusing, but a bit of an eye opener as to what kind of support you will be getting if you contact Asus.
I called Asus today because there is a small wedge between the frame and the tablet (it came like this). It looks like I could probably push it in, but I'd rather not risk breaking it and REALLY be screwed.
The guy asked if it was OK if they reinstalled the software. I asked why and he said in the event this is a software issue, that they would need to re-image the device. So I asked how could a physical defect be caused by software, and he said they sometimes find that issues like this are caused by software.
I can post pictures if necessary, but I was just shocked that Asus would say something as silly as that.
Unless of course... the Transformer literally is a Transformer...
Asus tech support is not the best... I had really bad experience with my graphics card last year. So I just gave up and sold the graphics card on ebay. I hope that I won't have to go through their support on my TF.
Mike
Well contrary to these few unfortunate experiences, I sent my TF into Asus last week on Wednesday, it got to their Support Site in TX (I live in NY) on Friday the 13th. I had the SOD issue that some others are experiencing which was really just a dead backlight. I just checked my RMA status and it said "Repairing" then about an hour later I got an email notification from Asus saying my TF shipped today.
This seems fairly quick turnaround for fixing my TF. Hopefully I get it back without any issues. I'll keep you all updated.
EtherBoo said:
Well, I need to be honest, I'm not high on Asus's support. Figured I'd share this with the community since it's amusing, but a bit of an eye opener as to what kind of support you will be getting if you contact Asus.
I called Asus today because there is a small wedge between the frame and the tablet (it came like this). It looks like I could probably push it in, but I'd rather not risk breaking it and REALLY be screwed.
The guy asked if it was OK if they reinstalled the software. I asked why and he said in the event this is a software issue, that they would need to re-image the device. So I asked how could a physical defect be caused by software, and he said they sometimes find that issues like this are caused by software.
I can post pictures if necessary, but I was just shocked that Asus would say something as silly as that.
Unless of course... the Transformer literally is a Transformer...
Click to expand...
Click to collapse
You were probably talking to a front line "tech support" person. Universally these people have standard scripts that they must adhere to. They have to get you're OK on these things because it's on the list not because they acutally think that software could be causing a hardware defect. On the other hand it could be a real transformer and they just haven't told us yet and are waiting unil it has a chance to infect all of our other household electronics and rise up against us.
benmyers2941 said:
You were probably talking to a front line "tech support" person. Universally these people have standard scripts that they must adhere to. They have to get you're OK on these things because it's on the list not because they acutally think that software could be causing a hardware defect. On the other hand it could be a real transformer and they just haven't told us yet and are waiting unil it has a chance to infect all of our other household electronics and rise up against us.
Click to expand...
Click to collapse
I used to work in Tech Support when it was more domestically based. I'm familiar with the scripts.
I also had to deal directly with support in India when I worked as a field tech, so I'm well aware. Some companies are better than others. I'm not sure if it's better script writing, better training, or what, but Asus's had to be some of the worst.
Just be prepared for it. I'll be sending mine in 1 week from Tuesday when I return from a business trip / small vacation. I'll let everyone know how well it goes and if my unit comes back "different".
EtherBoo said:
Unless of course... the Transformer literally is a Transformer...
Click to expand...
Click to collapse
Is there really any doubt? Mine turns into a submarine, but I think they're all different. Just wait, you'll discover yours soon enough...
Sent from my Transformer TF101 using Tapatalk
wynand32 said:
Is there really any doubt? Mine turns into a submarine, but I think they're all different. Just wait, you'll discover yours soon enough...
Sent from my Transformer TF101 using Tapatalk
Click to expand...
Click to collapse
Mine turned into a tablet.
I was slightly disappointed.
Mine finally transformed tonight, into a serving tray.
EtherBoo said:
Mine finally transformed tonight, into a serving tray.
Click to expand...
Click to collapse
See? I told you!
Tards are gonna tard. All you can do is hope that you can get to level 2 or higher support.
my tech asked me if i was running windows 7 <sigh>
ASUS support has been perfect for me... http://forum.xda-developers.com/showthread.php?t=1083184
I'm still fighting them trying to get them to provide a shipping label (dust behind screen). Although they ask about the software thing because some people send their unit in password protected.
But yeah, I'm waiting for a supervisor to call me back. God damn India.
I'm trying to RMA mine at the moment, for a defective PSU and case creek.
They have asked for pictures of the problem........
I sent them an e-mail almost two weeks ago about some of the problems most of us are experiencing....and I never even got a response lol.
seshmaru said:
Mine turned into a tablet.
I was slightly disappointed.
Click to expand...
Click to collapse
That's better than a paperweight.
I just registered my Transformer online and their site was embarrassing.
It really can't cost that much to have a decent English translator...
I mean, when I finished it said something like "Registration is success!"
Wow, nice.
I know Asus reads these forums. As an Android Platform developer, they seem to be doing the right thing, with 3.1 coming out.
Considering this tablet was originally going to be released with Froyo on it, then upgraded to HC, I had a feeling they'd be down with the updates (yay for 3.1 in June).
If you never have to call support, you'll think Asus was the best company ever!
I've made a similar post a few weeks back but I thought I'd give this thing yet another try. Well...I'm done with the transformer. I believe this is the biggest piece of junk EVER made. Yes, I said EVER. I am currently on my 6th....read it again, 6th unit!
First 16gb model had a big bulge in the back. Took it back. Second was a 32gb and wifi died completely. Third had massive light bleed and rear panel clicked. 4th, again massive light bleed, so much so that around the edges, blue looked like gray as well as dust under the screen. 5th had a massive white blotch on the LCD to the left of center. Just picked up my 6th unit yesterday, and out of the box, a chip on top of the frame, dead pixel and firmware that doesn't update OTA. Installed update manually, but what if this is bought by someone who isn't well versed in android or computers in general and just wanted something to read books on??
Asus, are you serious with this thing. 6 units and you still can't get it right?? This is my first and I assure you, LAST asus product. Do you guys even have quality control at your factories? This is absolutely unacceptable. It's about a 30 min drive from where I live to where I bought this gigantic piece of crap. Asus, are you going to reimburse me for gasoline in these days where gas is more expensive than ever?
I am utterly disgusted with this product and in fact your company in general. Reminds me of the days when I went through 4 asus motherboards (each time, the fault was confirmed by a tech), and finally opted out for a Gigabyte which has been working flawlessly since day one.
I guess this is what we can expect when crap is built in China where workers cannot wait to finally finish their shift and go home.
Thanks Asus....for nothing. I'm wrapping this worthless piece of crap and exchanging it today for your competitor's product which for sure will NOT come with a damaged bezel. You are formally banned from my household.
And please people, spare me the "mine is fine" crap. Well..maybe YOURS is, but I've gone through 6. I should also add, that each time I was there I had to wait in line behind someone who was also returning theirs. The store admitted to me that qa on these things is THE worst they've seen yet, on any electronic device and so is the return rate.
Transformer = FAIL.
Was the package sealed?
Thanks for submitting a complaint to Asus Customer Care...wait that's right this is XDA. My TF is working great and Asus support has been awesome when I needed them. And the two Asus Mobos I've had work just as good as my TF going on 2 years now.
Sent from my DROIDX using Tapatalk
And as far as the "this is what we can expect when things are made in china" - you better ditch nearly EVERYTHING electronic you own and not buy any tablet on the market considering they will all likely be mostly made in China.
Sent from my DROIDX using Tapatalk
ROFL
May I suggest that you stop buying open box items? Order from somewhere that takes care of the product rather than a retail chain OR when you get it retail, OPEN THE BOX AND CHECK IT BEFORE YOU BUY.
This isn't the place for ranting about your own failure to use reason and logic.
Dissenter said:
May I suggest that you stop buying open box items? Order from somewhere that takes care of the product rather than a retail chain OR when you get it retail, OPEN THE BOX AND CHECK IT BEFORE YOU BUY.
This isn't the place for ranting about your own failure to use reason and logic.
Click to expand...
Click to collapse
This guy pretty much sumed up what I was going to say.
SndChsr said:
I've made a similar post a few weeks back but I thought I'd give this thing yet another try. Well...I'm done with the transformer. I believe this is the biggest piece of junk EVER made. Yes, I said EVER. I am currently on my 6th....read it again, 6th unit!
First 16gb model had a big bulge in the back. Took it back. Second was a 32gb and wifi died completely. Third had massive light bleed and rear panel clicked. 4th, again massive light bleed, so much so that around the edges, blue looked like gray as well as dust under the screen. 5th had a massive white blotch on the LCD to the left of center. Just picked up my 6th unit yesterday, and out of the box, a chip on top of the frame, dead pixel and firmware that doesn't update OTA. Installed update manually, but what if this is bought by someone who isn't well versed in android or computers in general and just wanted something to read books on??
Asus, are you serious with this thing. 6 units and you still can't get it right?? This is my first and I assure you, LAST asus product. Do you guys even have quality control at your factories? This is absolutely unacceptable. It's about a 30 min drive from where I live to where I bought this gigantic piece of crap. Asus, are you going to reimburse me for gasoline in these days where gas is more expensive than ever?
I am utterly disgusted with this product and in fact your company in general. Reminds me of the days when I went through 4 asus motherboards (each time, the fault was confirmed by a tech), and finally opted out for a Gigabyte which has been working flawlessly since day one.
I guess this is what we can expect when crap is built in China where workers cannot wait to finally finish their shift and go home.
Thanks Asus....for nothing. I'm wrapping this worthless piece of crap and exchanging it today for your competitor's product which for sure will NOT come with a damaged bezel. You are formally banned from my household.
And please people, spare me the "mine is fine" crap. Well..maybe YOURS is, but I've gone through 6. I should also add, that each time I was there I had to wait in line behind someone who was also returning theirs. The store admitted to me that qa on these things is THE worst they've seen yet, on any electronic device and so is the return rate.
Transformer = FAIL.
Click to expand...
Click to collapse
SndChsr = FAIL
fixed that for you.
Seriously, you blame bezel damage on the manufacturer? What about UPS, FedEx, or DHL?
Also, I am a bit confused. In one paragraph you say:
This is my first and I assure you, LAST asus product.
Click to expand...
Click to collapse
Later on you say:
Reminds me of the days when I went through 4 asus motherboards
Click to expand...
Click to collapse
Now I can't trust anything you say. I am forced to assume that you work for Apple, Samsung, or Motorola.
I would guess Apple though, since clearly the TF is the greatest threat to the Ipad that Android tablets have going.
Seriously 6? I would have stopped on the 3rd. I'm already planning on galaxy tab 10.1 if this one breaks the same way the 1st one does.
Sorry to hear you have had such a hard time with your Transformer. My transformer has nothing wrong with it except for very small light bleed, and it is the first one I ordered. I love Asus products personally, I have always found them to be reliable. I have built about 50 computers with their motherboards, cd drives, and video cards and have never had a single one fail on me, my family, or my friends. Guess we are just lucky.
b1ackplague said:
And as far as the "this is what we can expect when things are made in china" - you better ditch nearly EVERYTHING electronic you own and not buy any tablet on the market considering they will all likely be mostly made in China.
Sent from my DROIDX using Tapatalk
Click to expand...
Click to collapse
Hilarious, and spot on.
SndChsr said:
I've made a similar post a few weeks back but I thought I'd give this thing yet another try. Well...I'm done with the transformer. I believe this is the biggest piece of junk EVER made. Yes, I said EVER. I am currently on my 6th....read it again, 6th unit!
First 16gb model had a big bulge in the back. Took it back. Second was a 32gb and wifi died completely. Third had massive light bleed and rear panel clicked. 4th, again massive light bleed, so much so that around the edges, blue looked like gray as well as dust under the screen. 5th had a massive white blotch on the LCD to the left of center. Just picked up my 6th unit yesterday, and out of the box, a chip on top of the frame, dead pixel and firmware that doesn't update OTA. Installed update manually, but what if this is bought by someone who isn't well versed in android or computers in general and just wanted something to read books on??
Asus, are you serious with this thing. 6 units and you still can't get it right?? This is my first and I assure you, LAST asus product. Do you guys even have quality control at your factories? This is absolutely unacceptable. It's about a 30 min drive from where I live to where I bought this gigantic piece of crap. Asus, are you going to reimburse me for gasoline in these days where gas is more expensive than ever?
I am utterly disgusted with this product and in fact your company in general. Reminds me of the days when I went through 4 asus motherboards (each time, the fault was confirmed by a tech), and finally opted out for a Gigabyte which has been working flawlessly since day one.
I guess this is what we can expect when crap is built in China where workers cannot wait to finally finish their shift and go home.
Thanks Asus....for nothing. I'm wrapping this worthless piece of crap and exchanging it today for your competitor's product which for sure will NOT come with a damaged bezel. You are formally banned from my household.
And please people, spare me the "mine is fine" crap. Well..maybe YOURS is, but I've gone through 6. I should also add, that each time I was there I had to wait in line behind someone who was also returning theirs. The store admitted to me that qa on these things is THE worst they've seen yet, on any electronic device and so is the return rate.
Transformer = FAIL.
Click to expand...
Click to collapse
The next time something like this happens to you, just be honest. Go back to the store and tell them, "Look, I've got a terrible case of buyer's remorse. Can I get a refund?" Better still, think carefully before you buy.
SndChsr said:
I've made a similar post a few weeks back but I thought I'd give this thing yet another try.
.
Click to expand...
Click to collapse
What thing are you giving another try honestly? Trying to bash the transformer in the place where everyone loves the transformer!? Seriously take it up with asus as im sure most people in here don't care and don't want to hear about it. If we wanted to hear about this we would look under your first post, we don't need you reminding us that you suck at buying products and cluttering up the forum.
All I can say is the same as many others. I ordered mine from Tigerdirect, and aside from some small amounts of light bleed, I haven't had a single problem with mine. If you don't like a product, fine. I guess the first question is, why would you go back to a brick and mortar store multiple times to get a product replaced? Especially when almost every single issue you pointed out was rather prevalent in the first batch or so of the product? My guess is that you went back a number of times and got first batch products that all ended up having problems.
My suggestion, buy an apple ipad 2. Better to let you join all the other morons over there than stay here and complain. All I can say is that I hope you get an Ipad 2 that has problems as well, so you can just complain to Apple (who won't care at all).
Hm im still on my first one and no problems here other than a stuck pixel which I fixed and a dust trapped on top of the S on Asus top left of ybe screen but not on the screen itself. Sucks you had a bad experience this machine is a beast im even keeping it stock (for now) because everything is running so smooth and im experiencing no lag. Anyways i dont think you needed to make a thread bashing it I hope your next tablet sucks too
Sent from my SGH-T959 using XDA App
.
darkhawkff said:
All I can say is the same as many others. I ordered mine from Tigerdirect, and aside from some small amounts of light bleed, I haven't had a single problem with mine. If you don't like a product, fine. I guess the first question is, why would you go back to a brick and mortar store multiple times to get a product replaced? Especially when almost every single issue you pointed out was rather prevalent in the first batch or so of the product? My guess is that you went back a number of times and got first batch products that all ended up having problems.
My suggestion, buy an apple ipad 2. Better to let you join all the other morons over there than stay here and complain. All I can say is that I hope you get an Ipad 2 that has problems as well, so you can just complain to Apple (who won't care at all).
Click to expand...
Click to collapse
yeah , I completely agree with darkhawkff, why would you go back and forth six times to the same store, it could be that just completely wrecked the whole shipment themselve somehow . I got mine from tigerdirect too and the only problem i had was a littlest light bleed. Just stop complaining about your experience with 6 returns because i highly doubt anyone cares about your opinion of the TF and asus while we are on xda on our own TF that may have a little problems but we deal with it.
LMAO... Sounds like someone needs a hug?
I have a VS GTab AND the TF 101. Both have "issues". While I see that HC is still needing improvement, I am happy to go with the flow and see and be a part of the developement. I mean, come on, it is a sub $500.00 device. I think you would be better off with an iFad. Thanks for stopping by!
You, sir, have just made my Sunday evening Great work!
Meh. Find everybody that had a similar experience to yours, and it turns out you can't buy anything. Since we are here, my experience with Nokia reminds yours. Everything cool with cellphones, a mess with smartphones. 7650, power button stopped working. 3650, spent most time getting reflashed in assistance because it killed itself several times and the build quality was really poor.
Asus actually shared a factory with Apple, they made MacBooks, and there is nothing wrong with those.
Plus, as already mentioned, everything is made in China, even Apple (and people around here can fanboy as much as they like, but build quality is great) so that argument is quite weak.
I'm not telling you to get another TF, or to trust Asus again. But every company has somebody as happy as you... just that
Sent from my GT-P1000 using Tapatalk
sorry for your 6 bad units, mine has been solid since day 1. I own both the dock and TF and no issues like that on this end. Maybe your just that guy.
Sent from my Transformer TF101 using Tapatalk
Your a glutton for punishment I'd of quit on the second if I went that far. . Where did you find 6 of them at a brick and mortar store? Probably Frys ..if you bought anything there you were on your own anyway.
Mines great (only bought 1) I love it more every day.
Go home....... Asus doesn't live here.
Why people whine so much is beyond me. If you don't like it take it back. Get something else no one cares it's not like it is ours.
But with all due respect not that any is due after that post ...don't whine.
I had an N7 8gb for nearly two weeks a month after release. Ended up having some pretty bad screen bleeding and some lift that would make you sick. I've been searching through the forums and the doctor, ahem, google, about fixes. I've read that the C9O batches have hit the shelves but haven't gone to take a peek at one in person yet. Has Asus or Google had any official speakings of the problems and has there been any evidence of any kind of actual actions being taken to change the issues?
Don't get me wrong, I'm not begging to see if you have a flush screen or no dead pixels. I want to know if the problems have been fading out? And when I say I had lift, you could hear it scraping the bezel. I tried a few different things to fix the lift, but the bleed was bad and just a mess.
Anyways, I loved the tablet and want another one. But if there isn't much of a change that increases my chances of getting a good one, (Staples locally had 6 of 12 returned for issues in a month), then I may hit one up. If there hasn't been any progress, I may just head to a different tab such as a Galaxy or Transformer.
Thanks ahead of time, and I sure do hope to hear good news!
No one? Guess I'll bump it once, then let it die. Lol
Sent from the Blue Kuban on my Epic 4G Touch
steddora said:
No one? Guess I'll bump it once, then let it die. Lol
Sent from the Blue Kuban on my Epic 4G Touch
Click to expand...
Click to collapse
Bump it again in a week or so, since the 32GB is officially available since yesterday, you might wanna give people some time to check for errors
I'm sure they listened, though, and fixed the thing.
Did you end up selling/returning your original?
I guess it's luck of the draw. I was cursed with the blown speaker and ended up getting a replacement from google, which was actually a pretty simple exchange procedure. The new one has been great, with the exception of the latest issue, not powering on (until I push it 20+ times!), not really bothersome, just more of an inconvenience. Hope the QC has gone up on the new ones. Still love it regardless.
Just my opinion but I would buy any brand except Asus. This is definitely my last Asus product.
kieso said:
Just my opinion but I would buy any brand except Asus. This is definitely my last Asus product.
Click to expand...
Click to collapse
I've always seen them as a decent mid level/ good value brand. But I think these were definitely rushed causing Testing/QC and component selection to be minimal. We will see how the new batch of 32gb/16gb turn out. Despite the setbacks, the functionality of the product has paid off for me... or maybe that's the fanboy side trying to pass off the problems...
n7GU22 said:
I've always seen them as a decent mid level/ good value brand. But I think these were definitely rushed causing Testing/QC and component selection to be minimal. We will see how the new batch of 32gb/16gb turn out. Despite the setbacks, the functionality of the product has paid off for me... or maybe that's the fanboy side trying to pass off the problems...
Click to expand...
Click to collapse
I know they were rushed, and I do hope to believe that was the issue. Asus let me down in PC hardware a few times; so I also remember that.
I'm thinking of probably waiting for the nexus 10. Samsung has been pretty good for me over the years, so we will see.
Sent from the Blue Kuban on my Epic 4G Touch
I love this phone but am very aware and ocd about how a phone works and I do have the scrolling problem. If it's an issue that's with all phones, not just ones "who can see it"...but if it's all phones, I may just try to get adjusted to it. If it can or will be corrected, I want to send the phone back in the 15 day period.
Anyone have any idea if this will just continue with this phone or will be corrected? Or if sending back and re-buying, I have a chance of getting one where it doesn't happen?
This is gambling i think. You can get one which is not affected, but also you can get one which is more affected, than yours now. I'll also send back the phone for replacement if it's not fixed in my 15 day period. I love this phone, really.... Everything is awesome, but this jelly thing :/
EDIT: Manufacture date: 12th June, panel is s6e3fa5
Will they "replace" it? They say it's normal....not a defect.
I asked support for a replacement two days ago and they told me the only thing they can do is refunding. I guess adjusting to it won't be that hard after all.
All phones are affected returning won't do you any good. There won't be any update to fix the issue, its a design choice.
You have 2 choices:
Refund
Keep the device and live with the jelly
Kirahvi said:
All phones are affected returning won't do you any good. There won't be any update to fix the issue, its a design choice.
You have 2 choices:
Refund
Keep the device and live with the jelly
Click to expand...
Click to collapse
Even if you underline words, they aren't always true. I saw a couple of videos, someone's phone is falling apart by this effect, but i've seen videos where the user's display has zero jelly effect. So no, not everybody has it.
True. I don't have it AT ALL, and there is nothing wrong with my eyes. I have seen for myself devices that suffer from it. Mine doesn't
Well... unlike you I happen to have some evidence to support my underlined claims.
https://www.xda-developers.com/conf...ay-upside-down-likely-reason-jelly-scrolling/
+1 I don't have it. My was produced on 9th of June. 8/128 #nojello
It depends, someone has a strong jello effect, someone has none/little to none. Mine has but it's almost nothing. And 1+ can't fix this, since this is their design choice. How do you people find the manufacture dates of your phones?
--EDIT--
nvm, found it. It's on the sticker at the back of the box. Mine is 2017.06.07, 6GB/64GB
david19au said:
It depends, someone has a strong jello effect, someone has none/little to none. Mine has but it's almost nothing. And 1+ can't fix this, since this is their design choice. How do you people find the manufacture dates of your phones?
Click to expand...
Click to collapse
selling box
This reminds me of the iPhone "antennagate", where many reported bad reception due to manufacturers defects. I had that iPhone and mine was fine. Turned out to be isolated, not overall problem.
I don't have the OP5, but am considering it, so interested in discussion.
IF I did own it, don't know if I would return it.
The way OP is handling it is poor. They could learn from Steve Jobs. He was a master at dealing with this type of situation.
BTW, I own a Le Eco Pro 3 phone. Another Chinese company crashing and withdrawing from US, despite well priced, great hardware phones.
This is a complex, tough business.
I've tried everything to reproduce this effect, to no avail. Unfortunately, my phone is perfect to my eyes. Well, I do notice the slight stutter when I scroll very fast. I can more than live with that for the specs I'm getting. Honestly, I don't even care.
I feel badly for the people affected by this issue. Such a great phone and it's really a shame that they can't enjoy it like most of us.
bramgoodwin said:
This reminds me of the iPhone "antennagate", where many reported bad reception due to manufacturers defects. I had that iPhone and mine was fine. Turned out to be isolated, not overall problem.
I don't have the OP5, but am considering it, so interested in discussion.
IF I did own it, don't know if I would return it.
The way OP is handling it is poor. They could learn from Steve Jobs. He was a master at dealing with this type of situation.
BTW, I own a Le Eco Pro 3 phone. Another Chinese company crashing and withdrawing from US, despite well priced, great hardware phones.
This is a complex, tough business.
Click to expand...
Click to collapse
No business is tough if know when to scale the business up and how.
Oneplus, I think, got too greedy and scaled up too quickly while their QA and After-sales departments couldn't keep up with the pace.
Oneplus is acting like Apple/Samsung with their price raises and all but not following it with the QA/After-sales of those companies. They simply can't. They just aren't there yet.
If this phone would be priced, say, $75 less than what it is, I would happily live with it despite some QA issues like the minor, barely noticeable, jelly effect that I have. I would even stand in queue and wait for an invite according to the invitation system they had in place during their early years.
At $540, I'm sorry, I would 'Never Settle'. I'm more demanding at that price. LG G6 is available for cheaper and that too is a very good phone.
cheesechocolate said:
No business is tough if know when to scale the business up and how.
Oneplus, I think, got too greedy and scaled up too quickly while their QA and After-sales departments couldn't keep up with the pace.
Oneplus is acting like Apple/Samsung with their price raises and all but not following it with the QA/After-sales of those companies. They simply can't. They just aren't there yet.
If this phone would be priced, say, $75 less than what it is, I would happily live with it despite some QA issues like the minor, barely noticeable, jelly effect that I have. I would even stand in queue and wait for an invite according to the invitation system they had in place during their early years.
At $540, I'm sorry, I would 'Never Settle'. I'm more demanding at that price. LG G6 is available for cheaper and that too is a very good phone.
Click to expand...
Click to collapse
Agree, bought my LeEco Pro 3 for $249, following your logic.
Look, US market is so lucrative, Chinese MFG see it as gold. But, its one thing to produce a good phone, very different ongoing development and service.
Le Eco was similar with big slogans, but couldn’t even sustain for 6 months in US.
Still great market for $399 phone, but can they make a profit so development investments can continue?
Interesting to see what happens.
I have a little jelly effect.
its noticeable when i see minutely.
Will this kind of issue be increased by regular usage or it will be like that...forever unless oneplus provide some update.
If it stays that way... then i am fine as its barely noticeable but it improvise over time then its a big issue.
My phone manufacturing date is 16 Jun 2017
bramgoodwin said:
Agree, bought my LeEco Pro 3 for $249, following your logic.
Look, US market is so lucrative, Chinese MFG see it as gold. But, its one thing to produce a good phone, very different ongoing development and service.
Le Eco was similar with big slogans, but couldn’t even sustain for 6 months in US.
Still great market for $399 phone, but can they make a profit so development investments can continue?
Interesting to see what happens.
Click to expand...
Click to collapse
The kinda business model Oneplus has, they don't even need much R&D. The dev community does it all for them without any cost.
They give pretty much stock android. So not much R&D there.
Camera module is also bought from others so they can as well buy the processing algorithms.
Rest all components like GPS, NFC, Display etc. are bought out-of-the-house and Oneplus simply assembles them.
With this kinda business model you can't really go wrong if you just sort out your business funding, QA, and after-sales.
That's all you need and you'll get the sales to compensate for the lower price.
They seem to be deviating from their business model by the price raises and the QA/After-sales issues. Oneplus 5 suffers from the consequences of that deviation from the business model.
No jelly effect here. I got mine before they went on sale so I guess I'll say a got Lucky! Was considering leaving this phone before for the U11 but I can't stand HTC software. So I'll keep this rare "non-effective" device .
Sent from my ONEPLUS A5000 using Tapatalk
No issue here. I got lucky. Really I have zero issues with this phone.
lopmig1 said:
No issue here. I got lucky. Really I have zero issues with this phone.
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qasq said:
+1 I don't have it. My was produced on 9th of June. 8/128 #nojello
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You, NoJello heroes keeping the hope in us. I really hope that my replacement won't have this issue. :good:
So I returned the 64GB XL that I originally ordered due to me not adding the preferred care and seeing all the quality control and screen issues. I reordered a 128 GB device with preferred care and cancelled. All the bad press, all the threads and posts about quality control issues, this being a "travesty" and other comments. I cancelled and reordered 5 times and I finally followed through with the purchase. But only on one condition. I wasn't going to look at articles, forums, videos or any sort of press regarding the device at all for a week. I had read about all the issues and was still weary about it when I received the device on the 26th. I set it up and the first thing I did was look for this blue tint. I have a VERY slight tint at extreme angles that I do not view of device from but it did not bother me a bit and did not interfere with my experience. So what did I do next? I used my phone as my daily driver and in the same manner that I did my $8+. Since the 26th, I have had no issues, and I can honestly say that I could not be more thrilled with this device. It is exactly what I was looking for. My first vanilla Android experience and it is amazing. So with that being said, let's get to the question. Has anyone else avoided the negative press and forums to get their own experience? Has anyone else come to the and conclusion that I have? I can't say that the phone is perfect. I can't say that every device is made equal. But I can say that if you are on the fence with your purchase, just buy it. Experience the device for yourself, form your own opinion. Keep in mind what you have learned from other's experiences, but really form your own opinion with your own experience and come share with us. If you don't like it, just return it. Thanks for the read everyone! If you like your device great! If it wasn't for you, I hope you find the device you're looking for. Have a great one everybody!
I ordered on day one and my phone was very blue at even a slight angle. I returned it and ordered another and I am very happy with it. the processor is a beast. battery and camera are the best there is. Software and features are way ahead of others and will stay there. You need to try it. Don't read or buy into the negative hype. Try it. If you don't like it returning the device is easy and costs nothing.
@MacTheRipperr
I didn't let it get me down. I pre-ordered on the 6th, got it the 28th, never returned it, and never cared about the press.
I don't care about random people's opinions, and I have no idea why everyone does. I figured once I got it, i would see if I like it, if not, I would return it and move on.
The media is and always will be full of ****, the same with the vast majority of people sadly. I still hear people run in their mouth about this device in telegram chats and online that never have nor will hold an xl2, at that rate, why would anyone take anything they say at face value? It's sad that people fall to peer pressure, and can't be big enough to make a decision for themselves, they have to follow the norm.
Anyways, my device like most others shifts colors at an angle, and it doesn't bother me. I always have and will use black themes while I'm on an oled device. You can't get this rich of black color which makes everything else pop on lcd.
Coming from a 6p, this phone is light years faster than it was, and the battery life I've had on stock with the stock kernel, has put all other devices I've had to shame. I couldn't be happier with the xl2
This phone ticked all the boxes I want/need and after the trade in plus the rebate from T-mobile I'd be stupid not to jump on it. While waiting all the complaints about the screen came in so I was curious to see what it would look like when I got it. Opened the box and turned the screen on, tilted it and said...."that's it???". I've been loving it since day one. Best phone I've ever had.
If anything the negative press had lowered my expectations some, so when I finally got my phone I was absolutely blown away by how great it is. I couldn't say if I had not read anything bad about the phone, whether or not my response would have been the same, but all I can say is that this is the best phone I have ever used (going from Nexus 5, to 6, to 6P, to 2XL)
I find it humorous that in advance of the iPhone X, Apple puts out a paper saying that burn-in and blue tint upon tilting device are normal for oled screens, and not a defect. I wonder if all the media sources that blasted the Pixel 2 XL for being a "mediocre" device because of those screen issues will be as hard on Apple as they were on Google?
I've read the articles and kept up with stuff, but I really just don't give a sh__, to be frank. Is there a blue tint at angle? Yup. Does it bother me? Nope. Is there screen burn in/retention? Don't know. (I have not seen anything and don't care about trying it out to see.) This phone is so freaking phenomenal, I can't believe that people steer clear over some bad press given by a bunch of YouTube reviewers that nit-pick everything with every phone ever made.
To prove my point on how little the everyday user cares, I showed 2 buddies of mine my 2 XL the other night. They both just recently got the iPhone 8+ and they've had Apple devices going back to the iPhone 6. Both of them played with my 2 XL for at least 15 minutes. Neither of them mentioned anything about the screen other than they said they loved the lack of huge bezels. Both commented on how blazingly fast it performed. They also loved how it listened for music and displayed what was playing automatically.
I'm happy with my 2 XL. If by some chance Google does some sort of recall, etc. I may go ahead and do that, but as of yet, I see no reason to RMA my phone.
Dang, OP. Nailed my experience, but in a different manner: Ordered during the event and got mine on the 20th. Also came from an S8+.
Have since stopped reading comments on popular Android tech sites due to the sheer vileness of them. Maybe it was present before and I just never noticed, but the comments sections are a total sh_tshow. I am embarrassed to be a part of a community that can treat each other so poorly.
I imagine someone new to the community going on to these sites and just being absolutely stunned by how petty and rude we must seem.
It's not just Pixel articles either; Samsung, HTC, LG.... It's unavoidable.
I like my S8+ and my 2 XL. I liked my V20. My son loves his V30 (and before that, his HTC 10). Why can't we seem to accept that they're all great devices? Why do we have to be so vile to each other?
Sorry... That went longer than I had planned...
/rant end
It's hands-on for me! Media suxes!!
MacTheRipperr said:
So I returned the 64GB XL that I originally ordered due to me not adding the preferred care and seeing all the quality control and screen issues. I reordered a 128 GB device with preferred care and cancelled. All the bad press, all the threads and posts about quality control issues, this being a "travesty" and other comments. I cancelled and reordered 5 times and I finally followed through with the purchase. But only on one condition. I wasn't going to look at articles, forums, videos or any sort of press regarding the device at all for a week. I had read about all the issues and was still weary about it when I received the device on the 26th. I set it up and the first thing I did was look for this blue tint. I have a VERY slight tint at extreme angles that I do not view of device from but it did not bother me a bit and did not interfere with my experience. So what did I do next? I used my phone as my daily driver and in the same manner that I did my $8+. Since the 26th, I have had no issues, and I can honestly say that I could not be more thrilled with this device. It is exactly what I was looking for. My first vanilla Android experience and it is amazing. So with that being said, let's get to the question. Has anyone else avoided the negative press and forums to get their own experience? Has anyone else come to the and conclusion that I have? I can't say that the phone is perfect. I can't say that every device is made equal. But I can say that if you are on the fence with your purchase, just buy it. Experience the device for yourself, form your own opinion. Keep in mind what you have learned from other's experiences, but really form your own opinion with your own experience and come share with us. If you don't like it, just return it. Thanks for the read everyone! If you like your device great! If it wasn't for you, I hope you find the device you're looking for. Have a great one everybody!
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I preordered it and kept it.
Ive had a Galaxy Nexus Nexus 5 Nexus 6p and now the Pixel XL 2 I can tell you... You will never get a "perfect" phone from Google you just wont. But you dont get this phone because its perfect. You get it because you dont have to wait for updates from the carrier that will never come. You dont have to worry about the bootloader being locked. And you can pretty much count on the most developer support.
Everyone of the phones listed above had an "issue" blown way out of proportion.
Galaxy Nexus was battery life even leading to Verizon offering a extended battery
Nexus 5 had a screen issue where anything after the 1st batch had a yellow tint to the display. (I was lucky to get one of the good ones but then 3 months later my phone decided to not DL or send MMS at all no matter what i did. I had to RMA it and got a yellow tint phone. Oh and battery life issues.
Nexus 6p had screen issues and battery issues where the phone would shut down once the battery reached anywhere from 15% to 50% Oh there was also a software bug on only this phone where the phone would refuse to switch to LTE and the only way to make it do this was to go into the secret *#*4636*#*# and toggle the LTE radio. This was not fixed for 2 security updates
See you will never get a "perfect phone" from Google. Just like a lot of their products start out pretty ****ty and get better through several updates.
Well, I most definitely want to thank you guys for your feedback and being honest without the hostility. It's good to see that I am not alone in my experience. Thanks for replying with tact. We can only lead our fellow enthusiast by example. Thanks again for your responses.
I've had a horrible experience through all of this, I'm also a new member here, although I've been a lurker for years. BUT I pre-ordered, kept the order and received a P2XL that is blue straight on and gets worse at any angle. I RMA'd my device, new one will be here this friday/saturday. Thing is after a week I really love this phone and willing to try at least one more as it seems there is or was a quality issue but most here that have RMA'd are reporting they've gotten a better device back. I agree what another member posted about the rhetoric and the way people are treating each other but that's the interwebs these days. Also seems a bunch of people here received great devices to begin with (ANOTHER REASON TO ORDER ONE AND TRY IT YOURSELF) but unfortunately some of them just assume everyone's device is the exact same as theirs and some of them even deny there could be an issue saying "we see these things differently" and we should "just shut up or get a refund". Don't listen to them, don't really take much weight in what anyone says (including me) about their personal experience until you've had the exact same experience with the same device to relate to their issues posted. We're here to share our experiences with these devices with each other but for every 1 P2XL user here there are probably at least 4 or 5 if not more that are ecstatic to own these phones from Google. Remember most people who have issues go onto forums and websites to see if others are experiencing the same issues. So it becomes a breeding ground for every issue ever found on "x" device within "x" days of being released. Like what's been said here before, it's not just here, all manufacturers have issues with their devices and for me IMO the P2XL is what I want/need in a phone. Hopefully you'll order one up and give it a shot, you're truly missing out on an amazing experience with an amazing device.
You know things are desperate when people have to make "feel good" threads.
As for the validity of media or what else has been said here, this entire thread is pure conjecture and speculation made against others who disagree.
Im also not sure who this is directed at. The people who dont like/want this phone wont be here.
Neither will the people who returned them.
As for the point of the thread.
If you buy a device that costs a grand, might aswell demand no ISSUES.
Neither apples pathetic response to possible issues with the screen nor Google's "we are looking into it" imply a whole lot respect for the consumer or confindence for their devices.
You can like your device, you can claim its perfect, beautiful, whatever. But for this price, nothing short of perfection(as much as it can be achieved) should be demanded.
If im paying a grand, i dont want to be bothered by RMAs or other BS.
If they have QC issues, they are free to perhaps ship some jobs back to Europe/America. Im sure they have enough money to pay decent wages for people to QC their devices or produce them here.
If not, they should not expect mercy from the consumer or press, and yes this includes apple too
What a pathetic age we live in.
shadowcore said:
.
If you buy a device that costs a grand, might aswell demand no ISSUES.
.
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You do know you're paying for more than hardware right? You don't really think you're getting a minimum of 3 years OS updates, a minimum of 3 years of monthly security updates, support help right on the device, and all that unlimited storage for nothing do ya.
shadowcore said:
If you buy a device that costs a grand, might aswell demand no ISSUES.
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Why not demand pink unicorns as well, since we're apparently asking for the impossible?
No device is without "issues". Not a one.
If you won't pay a grand for any non-perfect device, and no such device exists, you are basically claiming no device is worth a grand.
Welp...okay. it's a perfectly valid opinion. Thanks for sharing.
PhoenixPath said:
Why not demand pink unicorns as well, since we're apparently asking for the impossible?
No device is without "issues". Not a one.
If you won't pay a grand for any non-perfect device, and no such device exists, you are basically claiming no device is worth a grand.
Welp...okay. it's a perfectly valid opinion. Thanks for sharing.
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Do you believe any of the current issues would be present, if they had QC that actually was managed properly?
It cant be because of technology that the device costs this much, about a grand, in 2017.
Surely they can afford proper QC at an asking price of 1 grand.
Im not sure proper QC is like pink unicorns, but i guess people should just shut up.
A proper premium tier QC is pink unicorns. Im having the timw of my life now.
---------- Post added at 05:34 PM ---------- Previous post was at 05:28 PM ----------
AndrasLOHF said:
You do know you're paying for more than hardware right? You don't really think you're getting a minimum of 3 years OS updates, a minimum of 3 years of monthly security updates, support help right on the device, and all that unlimited storage for nothing do ya.
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Thats true, i wish only they provided a black skin/overlay for android.
Its 2017 and only custom roms offer amoled friendly UI.
Im not sureni value android updates when they offer no enhancements i need.
shadowcore said:
Do you believe any of the current issues would be present, if they had QC that actually was managed properly?
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QC doesn't stop issues from reaching the public. It limits them.
A certain number of bad devices will invariably get out in the market. This is unavoidable.
If you are trying to claim that it is avoidable, that any company could release a device and the public would not see a single failure, please - do tell; what fantastical device is it?
If you are trying to claim that *all* Pixel 2 XL devices are bad, well, you're entitled to your opinion, but if that is indeed the case, your opinion is not at all relevant to us.
PhoenixPath said:
QC doesn't stop issues from reaching the public. It limits them.
A certain number of bad devices will invariably get out in the market. This is unavoidable.
If you are trying to claim that it is avoidable, that any company could release a device and the public would not see a single failure, please - do tell; what fantastical device is it?
If you are trying to claim that *all* Pixel 2 XL devices are bad, well, you're entitled to your opinion, but if that is indeed the case, your opinion is not at all relevant to us.
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Pray tell, do you really believe issues such as blue tint or burn in wouldnt be caught by proper QC?
These issues are so obvious, even non-tech savy people can notice them.
And no, i didnt claim qc prevents all bad apples, but thw moat obvious ones. Way to strawman my point there.
All google needed to do, when noticing issues in QC , is hold off on the release date.
You can probably imagine how much i enjoyed last years fiasco with exploding batteries with samsung.
If anything, that was the epitome and parody of the flagship smartphone industry.
Imagine buying a porsche and getting one that had paint issues or an expensive mercedes with discolored glass.
If i wanted to gamble and try my luck, i would get an Oppo, not a pixel or samsung.
I agree with both you guys lol. IMO the issue is when testing Google from day 1 just looked past the blue tint and other issues thinking "This is the way it has to be" "it's a trade off" and software updates will fix it or it's just supposed to be like that. Hence the quality issues, if you tell your QC dept that it's supposed to look like that then they'll unfortunately let them all leave the factory like that. Probably why there's 50 shades of blue and no direct reasoning or answer from anyone as to why there's such a variance between the exact same devices produced on the same date even. BTW shadowcore is onto something I've been previously saying, yea there's shortcomings with any new device but it shouldn't be this bad all over the map with these things for the price they charge. And then attempted sweeping under the rug of it all, "working as intended" just to rub ya the wrong way after all that money spent whether you got 5 discounts or paid full retail. PRINCIPLE. This is top tier device I know it's been done before here but would you buy a brand new BMW/AUDI/LEXUS/MERCEDES and be just fine with creaking plastic crappy interior you sit in every time you drive? We need to interact with this screen every day all day for some people.
shadowcore said:
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Is their QC sub-par? Do they actually have more defective units than other vendors?
Is there anything other than the initial media coverage, now little more than background noise, that implies Google's devices see more defects in the market than others?
Or, as you just admitted in the last post, are you just super happy about any and all failures and maybe that is what is driving your fervor?
I mean, even if that's what it is, I get it. These companies make billions - watching them trip and fall, even if it's only in our perception, can be somewhat cathartic - is it really any more than that, though?