Database Users

Next Round of Orders

Looks like the next round of orders is going to begin soon. If you wanna get in on the action, heres where you apply.
http://store.notionink.com/subscribe.php

Well they will surely get more hits if they release HC first

People would be foolish to buy anything from Notion Ink. There are too many other tablets available... I understand the hardware is decent, but the company provides no support. The glass on mine broke a month ago and I cannot get a response from thier support team on options to get the device fixed. Even if they had the best hardware and software in the world, you have to think about getting your device fixed and/or replaced and their support for this (or anything else is non existent).
Stay away from this company... You will eventually be sorry. Too bad, because the PQi screen had some promise...

Think twice... ir should I say think and think... and don't buy this product.. don't waste your time... I have the lcd version once I open it I can say that im not impressed ... weight, thickness, ui.. so sad to ever waste my money.. until now im trying to convince my self that its a nice tablet.. but there's a saying its hard to fool self.. so take my advice don't bother to even think to buy adam.. now im saving ill get the new samsung 10.1 by june the slim one.
Sent from my SGH-T959 using XDA Premium App

I rather like mine. Easy to plug things into. UI will be resolved soon enough if you don't like it. And its sturdy. If you broke your screen you did something really dumb. That or you're really unlucky. I got it for school. To bad I'm not in school right now to actually use it for such, but I definitely think its the superior product for such application.
Sent from my Aosp Gin-Tazz using XDA App

I love my PQ/Wifi/3G Adam i have had no problems other then the little things (facebook panel) but it is a veary good product and support always gets back to me within 24 hours

jlusco said:
I love my PQ/Wifi/3G Adam i have had no problems other then the little things (facebook panel) but it is a veary good product and support always gets back to me within 24 hours
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They usually get back fast. The main problem I've experienced is getting an email to them. Unless you get the email received receipt, don't even expect a response.
Sent from my Aosp Gin-Tazz using XDA App

Amon Darthir said:
I rather like mine. Easy to plug things into. UI will be resolved soon enough if you don't like it. And its sturdy. If you broke your screen you did something really dumb. That or you're really unlucky. I got it for school. To bad I'm not in school right now to actually use it for such, but I definitely think its the superior product for such application.
Sent from my Aosp Gin-Tazz using XDA App
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Click to collapse
Amon,
A couple of things... I think I referred to the hardware as decent. There are some tablets coming to the market currently that can easily give Adam a run for its money...
As for the cracked screen... Seriously, to call someone names because their screen gets cracked? I can only assume you are a little more mature than that as a fellow Adam owner... I'll go with your second term of "unlucky"...
On to the software... Software can be fixed. It is currently buggy. Enough said on software.
On to the real problem... Support. I am very glad you are getting support responses in a reasonable fashion. But, through my experiences and quite a few other peoples experiences (read on this board, NIH, Tablet, Conclave, the NI blog), support is non-existent. Without support a company cannot survive. Support is directly related to the Total Customer Experience. If the software is buggy, and it is, support can mitigate the perception and keep people on the bandwagon. This is not currently happening.
I hope all the best for NI (heck, I bought one), I just do not think it is a sustainable model for the reasons stated above. This is just my opinion from many years in enterprise technology sales.
All the best,
CCM

For those who can't wait for the next round of orders and still feel like buying one despite what some people are saying you can buy mine here: http://swappa.com/listing/RMC301/view

Just got mine and I am pretty impressed took a little configuring but thats android...

MrGuy and StephenH have really saved the third pre order of ADAM by getting HC work started on ADAM.
Without this news I doubt anybody would have ever ordered an ADAM again.
NI must be mighty pleased
Cheers

[INFO] asus needs to provide better support

We need to know the status of when these devices will get upgrades.
At least fix the bugs.

I would recommend changing the 'a' in your name to 'o'

mmoran27 said:
We need to know the status of when these devices will get upgrades.
At least fix the bugs.
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"Hey look I am another person who doesn't search the forum and *****es about things that have been addressed and handles a million times".
They have stated when they're updating every time, now shut up and go away.

another smartass
OK smartass when is 3.1 coming for the ASUS?
I guess you know that because they told you right?
You are the moron.

mmoran27 said:
OK smartass when is 3.1 coming for the ASUS?
I guess you know that because they told you right?
You are the moron.
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3.1 got announced TODAY.
Asus has said when THEIR next update will be. Stop being an idiot. OH NO THEY DIDN'T ANNOUNCE THE UPDATE 2 SECONDS AFTER GOOGLE ANNOUNCED 3.1 **** THEY DON'T KEEP US UP TO DATE.

When is their next update?

sano614 said:
When is their next update?
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within 2 weeks.

seshmaru said:
within 2 weeks.
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Thanks!
Did they provide any details about it? Would you have a link by any chance?

sano614 said:
Thanks!
Did they provide any details about it? Would you have a link by any chance?
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Eh there's info on this forum and on the Anandtech review, an asus rep said they were putting out bug fixes, probably a new dock firmware, changes to android and kernel, changes to myLibrary app, and they said generic tweaks as well.

Ahhh the under-used search function. Rest in peace my dear departed friend, under your mountain of dust.

Next he will want Asustek to announce the exact date they will release the Tegra 9 tablet.

Ah, y'all are being too hard on the guy...
Asus DID sell a dock that more than half of recipients can't even use and haven't made an official statement, let alone provided a date for the fix.
Sure, it's nice they're on the forum but frankly the dock shouldn't have even shipped in the state it's in.
They also released the tablets with varying firmware (including 2.2!), the wrong firmware for certain areas causing Transformers to brick, light bleed problems, dust under the screen issues, creaking issues...
And that was for the people who could find one!
And then they posted on Facebook how much we loved them.
Not a stellar launch!
(P.S. I do like my Transformer. But I want my damn dock fixed ASAP! )

bleclair said:
Ah, y'all are being too hard on the guy...
Asus DID sell a dock that more than half of recipients can't even use and haven't made an official statement, let alone provided a date for the fix.
Sure, it's nice they're on the forum but frankly the dock shouldn't have even shipped in the state it's in.
They also released the tablets with varying firmware (including 2.2!), the wrong firmware for certain areas causing Transformers to brick, light bleed problems, dust under the screen issues, creaking issues...
And that was for the people who could find one!
And then they posted on Facebook how much we loved them.
Not a stellar launch!
(P.S. I do like my Transformer. But I want my damn dock fixed ASAP! )
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Click to collapse
Uh, they did release info about the dock update, but I guess you as well are plagued by the inability to use the search function or google. They have given a timeframe for a new dock firmware, also if you bought the dock thinking there wouldn't be issues, maybe you should have read a review first. Personally I'd rather have a buggy dock than no dock so witholding them completely doesn't really do you any good since then you wouldn't have a dock at all.
The bricking update yeah, they dun goofd on that. But they did give the people affected speedy RMA's and kept in contact with them, even on a seperate forum unaffiliated with Asus.

Really, show me an official link? I've read unofficial postings, but nothing firm.
Also, yeah, sorry that I assumed that Asus wouldn't ship something so broken. I mean, heaven forbid I'd want to USE what I paid for.....

bleclair said:
Really, show me an official link? I've read unofficial postings, but nothing firm.
Also, yeah, sorry that I assumed that Asus wouldn't ship something so broken. I mean, heaven forbid I'd want to USE what I paid for.....
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Click to collapse
Reading reviews before you buy is difficult I heard. I guess it is if you can't use google like just about 60% of the users on this forum. It was your decision to buy it, and your fault for disregarding the warnings in reviews. No one forced you.

Uh, the reviews I read said that Asus would have the issues sorted out before it was released.
And I guess it's okay with you that it was shipped with this many problems?
You're always sticking up for Asus like everything is perfect. Is that your job? Maybe you should go back to work before your manager at Asus catches you surfing.
I mean, I love my tablet. Just in no way shape or form was this launch done well. And I haven't seen a product shipped as broken as the dock in a long time... It's UNUSABLE right now for many people. (More than HALF if our little poll is accurate.)
I understand where people are coming from with their dissatisfaction. Asus should have NOT SOLD the docks until the issues were fixed, or they had a DAY ONE patch ready.
P.S. Where's that official link?

bleclair said:
Uh, the reviews I read said that Asus would have the issues sorted out before it was released.
And I guess it's okay with you that it was shipped with this many problems?
You're always sticking up for Asus like everything is perfect. Is that your job? Maybe you should go back to work before your manager at Asus catches you surfing.
I mean, I love my tablet. Just in no way shape or form was this launch done well. And I haven't seen a product shipped as broken as the dock in a long time...
P.S. Where's that official link?
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I don't stick up for Asus about nearly everything, the tablet has designflaws which causes issues for some users which is bad. Some build quality issues, their regular tech support is ****, their advertising is bar none, their update bricked devices.
And I didn't read any review that stated the dock would launch without issues or that Asus had said it would launch without issues. Then again I read a lot of reviews since I get my hands on a lot of tech so I generally know which reviews are accurate.
Also shipping with problems is better to me than not shipping at all. Look at the viewsonic g tab, it launched with a **** stock OS which is unusable and still is. LG has unusable software on 2 of their devices. iPads come with light bleed and wifi issues, Xoom comes without a functioning microSD slot, with a lot of products there are problems at launch, but the important problems are the ones that can't get fixed through software. The fact is if you had read a credible review you would have known the dock was buggy but would get an update in the following weeks of the release.
Also a confirmed Asus rep making a statement is generally enough since Asus reps have generally been pretty forward about updates. Anand also stated an update would be on it's way. But I guess using a search is difficult

Thanks for the well thought out response! And I do use the search...
I just don't count anything on this forum as official.. I consider official as on Asus' pages, or an official press release by them, etc.
Anyway, it's a great piece of hardware for the price! I hope they get everything sorted out quickly. I'd really like to be able to use my dock.

You guys are complaining about the dock while many of us don't even have a chance of touching it!!!
I would rather have it now and wait for the incoming update.

I think Microsoft should now tell us when we can expect a updated skype with video calling ability. How irresponsible of them. right, eh, OP???

[Q] Terrible unit, what should I do?

So I had a chance to thoroughly test one of the units from the June batch and I can say I am disappointed.
1. There's a bright dot on the screen. At certain angles it is completely invisible but looking at it dead on it appears as a small bright white dot. Maybe I am moving my head or hands involuntarily but at some angles it appears as a small line, not a dot which leads me to believe that it may be dust. Opinions?
2. There is massive light bleed. Worse than the previous. There's so much light bleed that a 3x2 inch patch on the lower left looks uniformly gray on a black screen. Bleed on all four corners as well and some on the right edges. It's unacceptable now.
3. Sound seems to be balanced this time around, after 3.1 update sounds seemed a bit muted but it appears to be on some videos only, probably the gain on the video and not a TF problem. At least it's balanced left/right.
I think I should send this to Asus as I've exhausted all of the replacements eligible with TigerDirect but I'm not sure how the Asus replacement process will turn out.
In retrospect I should have kept the previous unit. No stuck pixel/dust, not as much light bleed. But now that I'm already at rock bottom (I think), I have no choice other than to do an Asus replacement. I'm willing to live with some minor defects now (even though it shouldn't be this way). I just want an "acceptable unit" and go on with my life. It's a good device but the quality control is worse than anything I've ever had to deal with.
Can anyone give details on what happens with Asus USA service? Turnaround time? What is replaced? What they want from you? I would be forever indebted.

I Heard Turn Around For Asus is Somwhere around 2 Weeks, Which is a long time.

Only thing I've noticed on my tf is the unbalanced sound (right louder than left) which seemed to start after the 3.1 update.
I think you should get a replacement from Asus. I've read some people have convinced Asus to mail them a new unit and then send there's in.
Sent from my Transformer TF101 using XDA Premium App

Tubular said:
So I had a chance to thoroughly test one of the units from the June batch and I can say I am disappointed.
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Click to collapse
(1) How did you know it was from the 'June' batch? did it have made in June on the box?
(2)Yesterday i noticed a couple of posts about buying latter built versions of the unit, (even though there was nothing wrong with the first build! And today we have people posting how they've miraculously found units from the later build and how they are strangely just as bad
This forum is so full of preditable negative posting crap you could place bets in Vegas!

checkbox111 said:
(1) How did you know it was from the 'June' batch? did it have made in June on the box?
(2)Yesterday i noticed a couple of posts about buying latter built versions of the unit, (even though there was nothing wrong with the first build! And today we have people posting how they've miraculously found units from the later build and how they are strangely just as bad
This forum is so full of preditable negative posting crap you could place bets in Vegas!
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Click to collapse
Your poor punctuation makes it difficult for me to determine who you're talking to. I didn't "miraculously" find a later build unit if you're talking about me. I sent my unit in late May and waited until second week of June for TD to ship a new unit out. TD sold out of them mid-May and I was told late May that they were getting a new shipment in June. This was substantiated by checking the website and noting the sold-out status. I waited from the end of May until the June shipment at which point the website showed stock was now in.
But you're right, how do I really know? Maybe Asus kept a bunch of units from April that they never sold and shipped them out to e-tailers in June just to piss people off or throw us all for a curve. Maybe TD doesn't really sell out of them either, they just mark it as out-of-stock and then they mark it as in-stock 2+ weeks later. This is a conspiracy to control demand.
TD doesn't allow refunds either, only exchanges. That means when a unit is sold it's sold, there's no way for unopened old units to get back into circulation unless Asus sent those to them.
Well that and the serial numbers between the two units show a significant difference if considered sequentially. The SN is of the format BXXAAAXXXXXX on both units where the number noted by X in both locations on the string is greater on unit two. Given that the first unit was purchased in May and came up with the latest update already applied it's safe to say that's not from the first batch and using the first as a reference point the second should be recent.
I don't know why you're offended. I haven't ragged on Asus or about the device itself, nor have I made a thread comparing TF to iPad 2 or Xoom. There's no reason for you to be so defensive about QC issues as if you're a personal guard dog for Asus (your signature is telling). These issues exist (even if this is worse than anything I've experienced). You take this personally because you misinterpret this as some sort of offense against Asus. I love the device but the QC issues are real regardless of how widespread they are. Note that I'm still not saying the device is bad or that Asus is a ****ty company despite what I've gone through.
I think you should get a replacement from Asus. I've read some people have convinced Asus to mail them a new unit and then send there's in.
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Click to collapse
Thanks, I'll try.
I Heard Turn Around For Asus is Somwhere around 2 Weeks, Which is a long time.
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Eh, it's not that long to me. I've waited since April all time considered. I can wait two weeks.

Tubular said:
Your poor punctuation makes it difficult for me to determine who you're talking to. I didn't "miraculously" find a later build unit if you're talking about me. I sent my unit in late May and waited until second week of June for TD to ship a new unit out. TD sold out of them mid-May and I was told late May that they were getting a new shipment in June. This was substantiated by checking the website and noting the sold-out status. I waited from the end of May until the June shipment at which point the website showed stock was now in.
But you're right, how do I really know? Maybe Asus kept a bunch of units from April that they never sold and shipped them out to e-tailers in June just to piss people off or throw us all for a curve. Maybe TD doesn't really sell out of them either, they just mark it as out-of-stock and then they mark it as in-stock 2+ weeks later. This is a conspiracy to control demand.
TD doesn't allow refunds either, only exchanges. That means when a unit is sold it's sold, there's no way for unopened old units to get back into circulation unless Asus sent those to them.
Well that and the serial numbers between the two units show a significant difference if considered sequentially. The SN is of the format BXXAAAXXXXXX on both units where the number noted by X in both locations on the string is greater on unit two. Given that the first unit was purchased in May and came up with the latest update already applied it's safe to say that's not from the first batch and using the first as a reference point the second should be recent.
I don't know why you're offended. I haven't ragged on Asus or about the device itself, nor have I made a thread comparing TF to iPad 2 or Xoom. There's no reason for you to be so defensive about QC issues as if you're a personal guard dog for Asus (your signature is telling). These issues exist (even if this is worse than anything I've experienced). You take this personally because you misinterpret this as some sort of offense against Asus. I love the device but the QC issues are real regardless of how widespread they are. Note that I'm still not saying the device is bad or that Asus is a ****ty company despite what I've gone through.
Thanks, I'll try.
Eh, it's not that long to me. I've waited since April all time considered. I can wait two weeks.
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I'm not offended, i think people posting unsubstantiated negative crap is laughable.

I have to agree with Tubular about Asus QC. I have returned a total of 5 TFs because of massive black light bleeding and speaker issue. I decided to wait for the next batch, and hopefully all the issue will be fixed. Like Tubular, I love the TF. But the build quality is ridiculous. I never had to exchange anything more than once. I hope you will get a decent replacement Tubular. Let me know how it turns out.

What should you do?
first of all you should know that this forum will not be able to help you and anybody else, for that matter, with the hardware issues.
And since the tablet competition is at its peak right now, and since this is a software developing forum, the members with good units will always suspect that there are some hidden intentions.
I can only assume that your post here can have only one purpose, and that's to put some pressure on Asus for better QC in the future, the alternative is to discredit them.
Sent from my HD2 using the swype.

hagba said:
What should you do?
first of all you should know that this forum will not be able to help you and anybody else, for that matter, with the hardware issues.
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And how should I know that? I'm asking if anyone had experience with Asus USA RMA, that's not going to get me any help on this forum? As in not one person on this forum has had to go through an Asus RMA? Don't make me laugh.
hagba said:
What should you do?
And since the tablet competition is at its peak right now, and since this is a software developing forum, the members with good units will always suspect that there are some hidden intentions.
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I don't really care if "members with good units will always suspect that there are some hidden intentions", that's called extreme paranoia and may require help by a mental health professional.
hagba said:
I can only assume that your post here can have only one purpose, and that's to put some pressure on Asus for better QC in the future, the alternative is to discredit them.
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Click to collapse
Or it could just be that I want some information about what happens in the RMA process. Good god you're dense. Yeah, you're totally right, there's only one reason why I would plunk $400.00 down on to a product and that's so that I hope it comes defective so I can put "pressure on Asus for better QC" (one would assume they should have had better QC in the first place) or "discredit them". You sound like an astroturfer. Even though you think you know everything you don't and your "conclusion" is wrong and horribly askew. You're looking far too deep into it, I'm not looking to pressure anyone or discredit Asus, I'm just looking for some god damn information on an RMA. It doesn't take a rocket scientist either, it's stated on the first post idiot!
As for the rest of you people, I'll keep you guys updated. I called Asus and they would only offer to repair a unit that's barely a week old and they want me to pay return shipping (which is standard fare for everyone who calls in). Now it's time to decide whether I live with this ridiculous lightbleed or send it back to Asus and take a gamble as to whether they might screw it up further. Right now I think I'll send it in, we'll see how this goes.

Goodbye Asus! Can't say it was fun.

I've made a similar post a few weeks back but I thought I'd give this thing yet another try. Well...I'm done with the transformer. I believe this is the biggest piece of junk EVER made. Yes, I said EVER. I am currently on my 6th....read it again, 6th unit!
First 16gb model had a big bulge in the back. Took it back. Second was a 32gb and wifi died completely. Third had massive light bleed and rear panel clicked. 4th, again massive light bleed, so much so that around the edges, blue looked like gray as well as dust under the screen. 5th had a massive white blotch on the LCD to the left of center. Just picked up my 6th unit yesterday, and out of the box, a chip on top of the frame, dead pixel and firmware that doesn't update OTA. Installed update manually, but what if this is bought by someone who isn't well versed in android or computers in general and just wanted something to read books on??
Asus, are you serious with this thing. 6 units and you still can't get it right?? This is my first and I assure you, LAST asus product. Do you guys even have quality control at your factories? This is absolutely unacceptable. It's about a 30 min drive from where I live to where I bought this gigantic piece of crap. Asus, are you going to reimburse me for gasoline in these days where gas is more expensive than ever?
I am utterly disgusted with this product and in fact your company in general. Reminds me of the days when I went through 4 asus motherboards (each time, the fault was confirmed by a tech), and finally opted out for a Gigabyte which has been working flawlessly since day one.
I guess this is what we can expect when crap is built in China where workers cannot wait to finally finish their shift and go home.
Thanks Asus....for nothing. I'm wrapping this worthless piece of crap and exchanging it today for your competitor's product which for sure will NOT come with a damaged bezel. You are formally banned from my household.
And please people, spare me the "mine is fine" crap. Well..maybe YOURS is, but I've gone through 6. I should also add, that each time I was there I had to wait in line behind someone who was also returning theirs. The store admitted to me that qa on these things is THE worst they've seen yet, on any electronic device and so is the return rate.
Transformer = FAIL.

Was the package sealed?

Thanks for submitting a complaint to Asus Customer Care...wait that's right this is XDA. My TF is working great and Asus support has been awesome when I needed them. And the two Asus Mobos I've had work just as good as my TF going on 2 years now.
Sent from my DROIDX using Tapatalk

And as far as the "this is what we can expect when things are made in china" - you better ditch nearly EVERYTHING electronic you own and not buy any tablet on the market considering they will all likely be mostly made in China.
Sent from my DROIDX using Tapatalk

ROFL
May I suggest that you stop buying open box items? Order from somewhere that takes care of the product rather than a retail chain OR when you get it retail, OPEN THE BOX AND CHECK IT BEFORE YOU BUY.
This isn't the place for ranting about your own failure to use reason and logic.

Dissenter said:
May I suggest that you stop buying open box items? Order from somewhere that takes care of the product rather than a retail chain OR when you get it retail, OPEN THE BOX AND CHECK IT BEFORE YOU BUY.
This isn't the place for ranting about your own failure to use reason and logic.
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This guy pretty much sumed up what I was going to say.

SndChsr said:
I've made a similar post a few weeks back but I thought I'd give this thing yet another try. Well...I'm done with the transformer. I believe this is the biggest piece of junk EVER made. Yes, I said EVER. I am currently on my 6th....read it again, 6th unit!
First 16gb model had a big bulge in the back. Took it back. Second was a 32gb and wifi died completely. Third had massive light bleed and rear panel clicked. 4th, again massive light bleed, so much so that around the edges, blue looked like gray as well as dust under the screen. 5th had a massive white blotch on the LCD to the left of center. Just picked up my 6th unit yesterday, and out of the box, a chip on top of the frame, dead pixel and firmware that doesn't update OTA. Installed update manually, but what if this is bought by someone who isn't well versed in android or computers in general and just wanted something to read books on??
Asus, are you serious with this thing. 6 units and you still can't get it right?? This is my first and I assure you, LAST asus product. Do you guys even have quality control at your factories? This is absolutely unacceptable. It's about a 30 min drive from where I live to where I bought this gigantic piece of crap. Asus, are you going to reimburse me for gasoline in these days where gas is more expensive than ever?
I am utterly disgusted with this product and in fact your company in general. Reminds me of the days when I went through 4 asus motherboards (each time, the fault was confirmed by a tech), and finally opted out for a Gigabyte which has been working flawlessly since day one.
I guess this is what we can expect when crap is built in China where workers cannot wait to finally finish their shift and go home.
Thanks Asus....for nothing. I'm wrapping this worthless piece of crap and exchanging it today for your competitor's product which for sure will NOT come with a damaged bezel. You are formally banned from my household.
And please people, spare me the "mine is fine" crap. Well..maybe YOURS is, but I've gone through 6. I should also add, that each time I was there I had to wait in line behind someone who was also returning theirs. The store admitted to me that qa on these things is THE worst they've seen yet, on any electronic device and so is the return rate.
Transformer = FAIL.
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Click to collapse
SndChsr = FAIL
fixed that for you.
Seriously, you blame bezel damage on the manufacturer? What about UPS, FedEx, or DHL?
Also, I am a bit confused. In one paragraph you say:
This is my first and I assure you, LAST asus product.
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Later on you say:
Reminds me of the days when I went through 4 asus motherboards
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Now I can't trust anything you say. I am forced to assume that you work for Apple, Samsung, or Motorola.
I would guess Apple though, since clearly the TF is the greatest threat to the Ipad that Android tablets have going.

Seriously 6? I would have stopped on the 3rd. I'm already planning on galaxy tab 10.1 if this one breaks the same way the 1st one does.

Sorry to hear you have had such a hard time with your Transformer. My transformer has nothing wrong with it except for very small light bleed, and it is the first one I ordered. I love Asus products personally, I have always found them to be reliable. I have built about 50 computers with their motherboards, cd drives, and video cards and have never had a single one fail on me, my family, or my friends. Guess we are just lucky.
b1ackplague said:
And as far as the "this is what we can expect when things are made in china" - you better ditch nearly EVERYTHING electronic you own and not buy any tablet on the market considering they will all likely be mostly made in China.
Sent from my DROIDX using Tapatalk
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Click to collapse
Hilarious, and spot on.

SndChsr said:
I've made a similar post a few weeks back but I thought I'd give this thing yet another try. Well...I'm done with the transformer. I believe this is the biggest piece of junk EVER made. Yes, I said EVER. I am currently on my 6th....read it again, 6th unit!
First 16gb model had a big bulge in the back. Took it back. Second was a 32gb and wifi died completely. Third had massive light bleed and rear panel clicked. 4th, again massive light bleed, so much so that around the edges, blue looked like gray as well as dust under the screen. 5th had a massive white blotch on the LCD to the left of center. Just picked up my 6th unit yesterday, and out of the box, a chip on top of the frame, dead pixel and firmware that doesn't update OTA. Installed update manually, but what if this is bought by someone who isn't well versed in android or computers in general and just wanted something to read books on??
Asus, are you serious with this thing. 6 units and you still can't get it right?? This is my first and I assure you, LAST asus product. Do you guys even have quality control at your factories? This is absolutely unacceptable. It's about a 30 min drive from where I live to where I bought this gigantic piece of crap. Asus, are you going to reimburse me for gasoline in these days where gas is more expensive than ever?
I am utterly disgusted with this product and in fact your company in general. Reminds me of the days when I went through 4 asus motherboards (each time, the fault was confirmed by a tech), and finally opted out for a Gigabyte which has been working flawlessly since day one.
I guess this is what we can expect when crap is built in China where workers cannot wait to finally finish their shift and go home.
Thanks Asus....for nothing. I'm wrapping this worthless piece of crap and exchanging it today for your competitor's product which for sure will NOT come with a damaged bezel. You are formally banned from my household.
And please people, spare me the "mine is fine" crap. Well..maybe YOURS is, but I've gone through 6. I should also add, that each time I was there I had to wait in line behind someone who was also returning theirs. The store admitted to me that qa on these things is THE worst they've seen yet, on any electronic device and so is the return rate.
Transformer = FAIL.
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The next time something like this happens to you, just be honest. Go back to the store and tell them, "Look, I've got a terrible case of buyer's remorse. Can I get a refund?" Better still, think carefully before you buy.

SndChsr said:
I've made a similar post a few weeks back but I thought I'd give this thing yet another try.
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What thing are you giving another try honestly? Trying to bash the transformer in the place where everyone loves the transformer!? Seriously take it up with asus as im sure most people in here don't care and don't want to hear about it. If we wanted to hear about this we would look under your first post, we don't need you reminding us that you suck at buying products and cluttering up the forum.

All I can say is the same as many others. I ordered mine from Tigerdirect, and aside from some small amounts of light bleed, I haven't had a single problem with mine. If you don't like a product, fine. I guess the first question is, why would you go back to a brick and mortar store multiple times to get a product replaced? Especially when almost every single issue you pointed out was rather prevalent in the first batch or so of the product? My guess is that you went back a number of times and got first batch products that all ended up having problems.
My suggestion, buy an apple ipad 2. Better to let you join all the other morons over there than stay here and complain. All I can say is that I hope you get an Ipad 2 that has problems as well, so you can just complain to Apple (who won't care at all).

Hm im still on my first one and no problems here other than a stuck pixel which I fixed and a dust trapped on top of the S on Asus top left of ybe screen but not on the screen itself. Sucks you had a bad experience this machine is a beast im even keeping it stock (for now) because everything is running so smooth and im experiencing no lag. Anyways i dont think you needed to make a thread bashing it I hope your next tablet sucks too
Sent from my SGH-T959 using XDA App

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darkhawkff said:
All I can say is the same as many others. I ordered mine from Tigerdirect, and aside from some small amounts of light bleed, I haven't had a single problem with mine. If you don't like a product, fine. I guess the first question is, why would you go back to a brick and mortar store multiple times to get a product replaced? Especially when almost every single issue you pointed out was rather prevalent in the first batch or so of the product? My guess is that you went back a number of times and got first batch products that all ended up having problems.
My suggestion, buy an apple ipad 2. Better to let you join all the other morons over there than stay here and complain. All I can say is that I hope you get an Ipad 2 that has problems as well, so you can just complain to Apple (who won't care at all).
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yeah , I completely agree with darkhawkff, why would you go back and forth six times to the same store, it could be that just completely wrecked the whole shipment themselve somehow . I got mine from tigerdirect too and the only problem i had was a littlest light bleed. Just stop complaining about your experience with 6 returns because i highly doubt anyone cares about your opinion of the TF and asus while we are on xda on our own TF that may have a little problems but we deal with it.

LMAO... Sounds like someone needs a hug?
I have a VS GTab AND the TF 101. Both have "issues". While I see that HC is still needing improvement, I am happy to go with the flow and see and be a part of the developement. I mean, come on, it is a sub $500.00 device. I think you would be better off with an iFad. Thanks for stopping by!

You, sir, have just made my Sunday evening Great work!

Meh. Find everybody that had a similar experience to yours, and it turns out you can't buy anything. Since we are here, my experience with Nokia reminds yours. Everything cool with cellphones, a mess with smartphones. 7650, power button stopped working. 3650, spent most time getting reflashed in assistance because it killed itself several times and the build quality was really poor.
Asus actually shared a factory with Apple, they made MacBooks, and there is nothing wrong with those.
Plus, as already mentioned, everything is made in China, even Apple (and people around here can fanboy as much as they like, but build quality is great) so that argument is quite weak.
I'm not telling you to get another TF, or to trust Asus again. But every company has somebody as happy as you... just that
Sent from my GT-P1000 using Tapatalk

sorry for your 6 bad units, mine has been solid since day 1. I own both the dock and TF and no issues like that on this end. Maybe your just that guy.
Sent from my Transformer TF101 using Tapatalk

Your a glutton for punishment I'd of quit on the second if I went that far. . Where did you find 6 of them at a brick and mortar store? Probably Frys ..if you bought anything there you were on your own anyway.
Mines great (only bought 1) I love it more every day.
Go home....... Asus doesn't live here.

Why people whine so much is beyond me. If you don't like it take it back. Get something else no one cares it's not like it is ours.
But with all due respect not that any is due after that post ...don't whine.

2nd RMA returned with damage! ASUS Finally contacted me, it looks like they do care!

I had to return my Transformer for repairs, my right speaker stopped working. This was my 2nd RMA since purchase. The first time I got my transformer back with a damaged case, this time it was returned with a bent bezel. There is a serious gap at the area where the plug connection is, whatever "tool" they use to remove the bezel bent it out and no one bothered to fix it. Is it impossible to get warranty service from ASUS that doesn't cause physical damage?
On the plus side my speaker works now.

Despite my disappointment and anger I decided to reload while waiting for ASUS to contact me. They somehow managed to damage my LCD as well. On a dark background in the area where I assume the right speaker is I now have multiple blotches of light. It looks kind of like a bruised computer LCD screen.

god damn man. I'm really sorry to hear/see this. Good luck with this. Seems like there are too many rma issues from Asus. Makes me worry about their QA when you have too many issues like this and the Prime issues. Love my TF but Asus makes it difficult to get a next generation.

And I sent my dock in too, that won't be back until Monday. I can only imagine the damage they may have caused there.

Mine quit charging out of the blue and I was forced to send mine in too..
But I got it back quickly and without issue. But I did have one issue. I included the charger and cable because the form said to do so if the problem involved charging the unit. I checked the box showing I included it, and I did. But I didnt get the charger back and they would not help me find it. I wasnt too happy, (they are expensive), but my TF came back in perfect working condition. So I let it go. Your issue cannot be let go..
Its not fair and its not right. But if you keep following the rules, be nice to the people you talk too, it will get taken care of and you will get a working and non damaged device.
Some workers just don't seem to give a damn, since it is not their device..

no wonder their sell numbers are ****.

I sent pictures as requested by the service rep and a letter to the escalation department. I honestly don't know how much faith I have in a resolution though. If they managed to damage it both times I did an RMA how can I expect them to repair the damage they caused without causing more? I will post any resolution or lack of here. I am beginning to feel like I wasted $648.00 (I bought a dock too)

See if you can post your story on their Facebook page or contact Gary Keys here. Hate to namedrop but I and some others have gotten resolution only through him.

Truthfully, you should have taken pictures before you sent your tablet in. You do not have any proof they caused the damage.
I would sure hate to be in your position, good luck.
Sent from my Inspire 4G using xda premium

I do have pictures of the Transformer, screen (off)case and bezel. I took them just before I packed it up. It never occurred to me to take a picture of the screen while the tablet was on though.

Tubular said:
See if you can post your story on their Facebook page or contact Gary Keys here. Hate to namedrop but I and some others have gotten resolution only through him.
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I posted my story respectfully on Facebook, but how would I go about trying contact Gary Keys? My Transformer is crucial for me in school, I have a neurological problem that affects my hands and makes holding books painful if not impossible at times; I use this to read all my textbooks.

Should have gone with the ipad.

goodintentions said:
Should have gone with the ipad.
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Thanks, but I'm not sure I understand how that will help me resolve an unhappy situation.

goodintentions said:
Should have gone with the ipad.
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Normally I would agree if someone were complaining about something else that has to do with Android but come on, this is an issue that affects everyone, it's an Asus RMA issue. This is not an iPad/Android tablet issue here.
Asus has some serious issues and not everyone knows about them before they buy the products, that goes beyond asking people to research the specs on something they want.
The OP isn't complaining about Android and there's no evidence the OP even wants to or wanted to go iOS. He/she is not knocking Android, they're knocking Asus and their ****ty RMA service (rightfully so).
Maybe the OP should have gone with an iPad but they didn't and they experienced an issue with RMA. That's no "power user badge of honor", nor does it make Android or the TF101 look legit or tough because you send something in for service and it comes out looking like it went through a war, that's nothing to brag about. Whether it's the iPad or TF101 or Galaxy Tab 10.1 it's irrelevant, an RMA problem is above all of that. This isn't an Android vs iOS thing. iPad's are defective too. This is solely about an issue with Asus RMA like Apple has issues with their products sometimes.
but how would I go about trying contact Gary Keys?
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You can search for him here, he's a member. Then you PM him. But there's no guarantee he's going to answer, it appears he travels a lot so you might not get a response quickly.

Tubular said:
Normally I would agree if someone were complaining about something else that has to do with Android but come on, this is an issue that affects everyone, it's an Asus RMA issue. This is not an iPad/Android tablet issue here.
Asus has some serious issues and not everyone knows about them before they buy the products, that goes beyond asking people to research the specs on something they want.
The OP isn't complaining about Android and there's no evidence the OP even wants to or wanted to go iOS. He/she is not knocking Android, they're knocking Asus and their ****ty RMA service (rightfully so).
Maybe the OP should have gone with an iPad but they didn't and they experienced an issue with RMA. That's no "power user badge of honor", nor does it make Android or the TF101 look legit or tough because you send something in for service and it comes out looking like it went through a war, that's nothing to brag about. Whether it's the iPad or TF101 or Galaxy Tab 10.1 it's irrelevant, an RMA problem is above all of that. This isn't an Android vs iOS thing. iPad's are defective too. This is solely about an issue with Asus RMA like Apple has issues with their products sometimes.
You can search for him here, he's a member. Then you PM him. But there's no guarantee he's going to answer, it appears he travels a lot so you might not get a response quickly.
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Thanks for both replies. I am a loyal Android person ever since my first Android phone, the T-Mobile G1. I also was a loyal ASUS fan ever since my EeePC 900 and 901. I always try to steer people away from Apple toward Android if they are on the fence. I'm not even sure this is really strictly an ASUS issue, it's more like who is in charge of quality control and customer service at the repair centers. I sent a PM and I do understand I may not get an answer, thanks for that info.
I did some research on the white blotches and it seems they might be pressure marks caused by the tech using too much pressure during reassembly after replacing my faulty speaker.
I know the world is not fair, but man, I own a $500 piece of equipment that's been scratched, gouged, bent and had it's pixels crushed by the people who were supposed to fix it.

Yeah I thought some kind of pressure caused those white blotches because I've heard a few people complaining about them here and it was usually after some kind of crushing blow to the device like it fell or someone accidentally put a lot of pressure in a small area.

Tubular said:
Yeah I thought some kind of pressure caused those white blotches because I've heard a few people complaining about them here and it was usually after some kind of crushing blow to the device like it fell or someone accidentally put a lot of pressure in a small area.
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Yup. I sat on mine accidentally and immediately noticed those blotches afterwards.
On another note, my right speaker also went out. I opened it up to see if it as just a bad solder joint or something, but it appears the speaker has actually blown somehow... connecting a headphone to the leads produced sound. Guess its time to "upgrade" the speakers while I'm in there, since the stock ones were too quiet and apparently also poor quality.

Same story here, send my TF in for repair because I had a black screen.
After the first week a notice that the TF was repaired under warranty and that the motherboard was replaced;
This week took another look to see when the repair would be ready and the status was waiting for the customer.
So I made a call to the support desk and the message there was that the bezel was damaged. I've sent the TF in, in perfect condition and after the repair all of a sudden the bezel is damaged!
Now I have to wait until the invoice to make a complaint and then they will research if my complaint is true!
So this (and other) thread is coming in my complaint

OK - Today I got I my dock back, with a dent too. Granted , the damage is not as bad as the the tablets damage, but my dock was in pristine condition. I probably used it 2 or 3 times since I bought it because of the battery drain issue. I added that info to my service claim with ASUS and will keep calling until someone resolves this to my satisfaction. And yes, I have a video pre RMA showing an undamaged unit.

ASUS service contacted me after receipt of my pictures.(I bombarded them with emails, phone calls, pictures (before and after) plus a letter to the escalation mailbox.) I have an RMA for both the dock and tablet, and of course the service reps statement that it will all be repaired. I tried to get authorization to send it to a different service center but was told only the Grapevine TX center does the TF101. I sure hope they fix it this time.