Database Users

Goodbye Asus! Can't say it was fun.

I've made a similar post a few weeks back but I thought I'd give this thing yet another try. Well...I'm done with the transformer. I believe this is the biggest piece of junk EVER made. Yes, I said EVER. I am currently on my 6th....read it again, 6th unit!
First 16gb model had a big bulge in the back. Took it back. Second was a 32gb and wifi died completely. Third had massive light bleed and rear panel clicked. 4th, again massive light bleed, so much so that around the edges, blue looked like gray as well as dust under the screen. 5th had a massive white blotch on the LCD to the left of center. Just picked up my 6th unit yesterday, and out of the box, a chip on top of the frame, dead pixel and firmware that doesn't update OTA. Installed update manually, but what if this is bought by someone who isn't well versed in android or computers in general and just wanted something to read books on??
Asus, are you serious with this thing. 6 units and you still can't get it right?? This is my first and I assure you, LAST asus product. Do you guys even have quality control at your factories? This is absolutely unacceptable. It's about a 30 min drive from where I live to where I bought this gigantic piece of crap. Asus, are you going to reimburse me for gasoline in these days where gas is more expensive than ever?
I am utterly disgusted with this product and in fact your company in general. Reminds me of the days when I went through 4 asus motherboards (each time, the fault was confirmed by a tech), and finally opted out for a Gigabyte which has been working flawlessly since day one.
I guess this is what we can expect when crap is built in China where workers cannot wait to finally finish their shift and go home.
Thanks Asus....for nothing. I'm wrapping this worthless piece of crap and exchanging it today for your competitor's product which for sure will NOT come with a damaged bezel. You are formally banned from my household.
And please people, spare me the "mine is fine" crap. Well..maybe YOURS is, but I've gone through 6. I should also add, that each time I was there I had to wait in line behind someone who was also returning theirs. The store admitted to me that qa on these things is THE worst they've seen yet, on any electronic device and so is the return rate.
Transformer = FAIL.

Was the package sealed?

Thanks for submitting a complaint to Asus Customer Care...wait that's right this is XDA. My TF is working great and Asus support has been awesome when I needed them. And the two Asus Mobos I've had work just as good as my TF going on 2 years now.
Sent from my DROIDX using Tapatalk

And as far as the "this is what we can expect when things are made in china" - you better ditch nearly EVERYTHING electronic you own and not buy any tablet on the market considering they will all likely be mostly made in China.
Sent from my DROIDX using Tapatalk

ROFL
May I suggest that you stop buying open box items? Order from somewhere that takes care of the product rather than a retail chain OR when you get it retail, OPEN THE BOX AND CHECK IT BEFORE YOU BUY.
This isn't the place for ranting about your own failure to use reason and logic.

Dissenter said:
May I suggest that you stop buying open box items? Order from somewhere that takes care of the product rather than a retail chain OR when you get it retail, OPEN THE BOX AND CHECK IT BEFORE YOU BUY.
This isn't the place for ranting about your own failure to use reason and logic.
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This guy pretty much sumed up what I was going to say.

SndChsr said:
I've made a similar post a few weeks back but I thought I'd give this thing yet another try. Well...I'm done with the transformer. I believe this is the biggest piece of junk EVER made. Yes, I said EVER. I am currently on my 6th....read it again, 6th unit!
First 16gb model had a big bulge in the back. Took it back. Second was a 32gb and wifi died completely. Third had massive light bleed and rear panel clicked. 4th, again massive light bleed, so much so that around the edges, blue looked like gray as well as dust under the screen. 5th had a massive white blotch on the LCD to the left of center. Just picked up my 6th unit yesterday, and out of the box, a chip on top of the frame, dead pixel and firmware that doesn't update OTA. Installed update manually, but what if this is bought by someone who isn't well versed in android or computers in general and just wanted something to read books on??
Asus, are you serious with this thing. 6 units and you still can't get it right?? This is my first and I assure you, LAST asus product. Do you guys even have quality control at your factories? This is absolutely unacceptable. It's about a 30 min drive from where I live to where I bought this gigantic piece of crap. Asus, are you going to reimburse me for gasoline in these days where gas is more expensive than ever?
I am utterly disgusted with this product and in fact your company in general. Reminds me of the days when I went through 4 asus motherboards (each time, the fault was confirmed by a tech), and finally opted out for a Gigabyte which has been working flawlessly since day one.
I guess this is what we can expect when crap is built in China where workers cannot wait to finally finish their shift and go home.
Thanks Asus....for nothing. I'm wrapping this worthless piece of crap and exchanging it today for your competitor's product which for sure will NOT come with a damaged bezel. You are formally banned from my household.
And please people, spare me the "mine is fine" crap. Well..maybe YOURS is, but I've gone through 6. I should also add, that each time I was there I had to wait in line behind someone who was also returning theirs. The store admitted to me that qa on these things is THE worst they've seen yet, on any electronic device and so is the return rate.
Transformer = FAIL.
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SndChsr = FAIL
fixed that for you.
Seriously, you blame bezel damage on the manufacturer? What about UPS, FedEx, or DHL?
Also, I am a bit confused. In one paragraph you say:
This is my first and I assure you, LAST asus product.
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Later on you say:
Reminds me of the days when I went through 4 asus motherboards
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Now I can't trust anything you say. I am forced to assume that you work for Apple, Samsung, or Motorola.
I would guess Apple though, since clearly the TF is the greatest threat to the Ipad that Android tablets have going.

Seriously 6? I would have stopped on the 3rd. I'm already planning on galaxy tab 10.1 if this one breaks the same way the 1st one does.

Sorry to hear you have had such a hard time with your Transformer. My transformer has nothing wrong with it except for very small light bleed, and it is the first one I ordered. I love Asus products personally, I have always found them to be reliable. I have built about 50 computers with their motherboards, cd drives, and video cards and have never had a single one fail on me, my family, or my friends. Guess we are just lucky.
b1ackplague said:
And as far as the "this is what we can expect when things are made in china" - you better ditch nearly EVERYTHING electronic you own and not buy any tablet on the market considering they will all likely be mostly made in China.
Sent from my DROIDX using Tapatalk
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Hilarious, and spot on.

SndChsr said:
I've made a similar post a few weeks back but I thought I'd give this thing yet another try. Well...I'm done with the transformer. I believe this is the biggest piece of junk EVER made. Yes, I said EVER. I am currently on my 6th....read it again, 6th unit!
First 16gb model had a big bulge in the back. Took it back. Second was a 32gb and wifi died completely. Third had massive light bleed and rear panel clicked. 4th, again massive light bleed, so much so that around the edges, blue looked like gray as well as dust under the screen. 5th had a massive white blotch on the LCD to the left of center. Just picked up my 6th unit yesterday, and out of the box, a chip on top of the frame, dead pixel and firmware that doesn't update OTA. Installed update manually, but what if this is bought by someone who isn't well versed in android or computers in general and just wanted something to read books on??
Asus, are you serious with this thing. 6 units and you still can't get it right?? This is my first and I assure you, LAST asus product. Do you guys even have quality control at your factories? This is absolutely unacceptable. It's about a 30 min drive from where I live to where I bought this gigantic piece of crap. Asus, are you going to reimburse me for gasoline in these days where gas is more expensive than ever?
I am utterly disgusted with this product and in fact your company in general. Reminds me of the days when I went through 4 asus motherboards (each time, the fault was confirmed by a tech), and finally opted out for a Gigabyte which has been working flawlessly since day one.
I guess this is what we can expect when crap is built in China where workers cannot wait to finally finish their shift and go home.
Thanks Asus....for nothing. I'm wrapping this worthless piece of crap and exchanging it today for your competitor's product which for sure will NOT come with a damaged bezel. You are formally banned from my household.
And please people, spare me the "mine is fine" crap. Well..maybe YOURS is, but I've gone through 6. I should also add, that each time I was there I had to wait in line behind someone who was also returning theirs. The store admitted to me that qa on these things is THE worst they've seen yet, on any electronic device and so is the return rate.
Transformer = FAIL.
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Click to collapse
The next time something like this happens to you, just be honest. Go back to the store and tell them, "Look, I've got a terrible case of buyer's remorse. Can I get a refund?" Better still, think carefully before you buy.

SndChsr said:
I've made a similar post a few weeks back but I thought I'd give this thing yet another try.
.
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What thing are you giving another try honestly? Trying to bash the transformer in the place where everyone loves the transformer!? Seriously take it up with asus as im sure most people in here don't care and don't want to hear about it. If we wanted to hear about this we would look under your first post, we don't need you reminding us that you suck at buying products and cluttering up the forum.

All I can say is the same as many others. I ordered mine from Tigerdirect, and aside from some small amounts of light bleed, I haven't had a single problem with mine. If you don't like a product, fine. I guess the first question is, why would you go back to a brick and mortar store multiple times to get a product replaced? Especially when almost every single issue you pointed out was rather prevalent in the first batch or so of the product? My guess is that you went back a number of times and got first batch products that all ended up having problems.
My suggestion, buy an apple ipad 2. Better to let you join all the other morons over there than stay here and complain. All I can say is that I hope you get an Ipad 2 that has problems as well, so you can just complain to Apple (who won't care at all).

Hm im still on my first one and no problems here other than a stuck pixel which I fixed and a dust trapped on top of the S on Asus top left of ybe screen but not on the screen itself. Sucks you had a bad experience this machine is a beast im even keeping it stock (for now) because everything is running so smooth and im experiencing no lag. Anyways i dont think you needed to make a thread bashing it I hope your next tablet sucks too
Sent from my SGH-T959 using XDA App

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darkhawkff said:
All I can say is the same as many others. I ordered mine from Tigerdirect, and aside from some small amounts of light bleed, I haven't had a single problem with mine. If you don't like a product, fine. I guess the first question is, why would you go back to a brick and mortar store multiple times to get a product replaced? Especially when almost every single issue you pointed out was rather prevalent in the first batch or so of the product? My guess is that you went back a number of times and got first batch products that all ended up having problems.
My suggestion, buy an apple ipad 2. Better to let you join all the other morons over there than stay here and complain. All I can say is that I hope you get an Ipad 2 that has problems as well, so you can just complain to Apple (who won't care at all).
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yeah , I completely agree with darkhawkff, why would you go back and forth six times to the same store, it could be that just completely wrecked the whole shipment themselve somehow . I got mine from tigerdirect too and the only problem i had was a littlest light bleed. Just stop complaining about your experience with 6 returns because i highly doubt anyone cares about your opinion of the TF and asus while we are on xda on our own TF that may have a little problems but we deal with it.

LMAO... Sounds like someone needs a hug?
I have a VS GTab AND the TF 101. Both have "issues". While I see that HC is still needing improvement, I am happy to go with the flow and see and be a part of the developement. I mean, come on, it is a sub $500.00 device. I think you would be better off with an iFad. Thanks for stopping by!

You, sir, have just made my Sunday evening Great work!

Meh. Find everybody that had a similar experience to yours, and it turns out you can't buy anything. Since we are here, my experience with Nokia reminds yours. Everything cool with cellphones, a mess with smartphones. 7650, power button stopped working. 3650, spent most time getting reflashed in assistance because it killed itself several times and the build quality was really poor.
Asus actually shared a factory with Apple, they made MacBooks, and there is nothing wrong with those.
Plus, as already mentioned, everything is made in China, even Apple (and people around here can fanboy as much as they like, but build quality is great) so that argument is quite weak.
I'm not telling you to get another TF, or to trust Asus again. But every company has somebody as happy as you... just that
Sent from my GT-P1000 using Tapatalk

sorry for your 6 bad units, mine has been solid since day 1. I own both the dock and TF and no issues like that on this end. Maybe your just that guy.
Sent from my Transformer TF101 using Tapatalk

Your a glutton for punishment I'd of quit on the second if I went that far. . Where did you find 6 of them at a brick and mortar store? Probably Frys ..if you bought anything there you were on your own anyway.
Mines great (only bought 1) I love it more every day.
Go home....... Asus doesn't live here.

Why people whine so much is beyond me. If you don't like it take it back. Get something else no one cares it's not like it is ours.
But with all due respect not that any is due after that post ...don't whine.

2nd RMA returned with damage! ASUS Finally contacted me, it looks like they do care!

I had to return my Transformer for repairs, my right speaker stopped working. This was my 2nd RMA since purchase. The first time I got my transformer back with a damaged case, this time it was returned with a bent bezel. There is a serious gap at the area where the plug connection is, whatever "tool" they use to remove the bezel bent it out and no one bothered to fix it. Is it impossible to get warranty service from ASUS that doesn't cause physical damage?
On the plus side my speaker works now.

Despite my disappointment and anger I decided to reload while waiting for ASUS to contact me. They somehow managed to damage my LCD as well. On a dark background in the area where I assume the right speaker is I now have multiple blotches of light. It looks kind of like a bruised computer LCD screen.

god damn man. I'm really sorry to hear/see this. Good luck with this. Seems like there are too many rma issues from Asus. Makes me worry about their QA when you have too many issues like this and the Prime issues. Love my TF but Asus makes it difficult to get a next generation.

And I sent my dock in too, that won't be back until Monday. I can only imagine the damage they may have caused there.

Mine quit charging out of the blue and I was forced to send mine in too..
But I got it back quickly and without issue. But I did have one issue. I included the charger and cable because the form said to do so if the problem involved charging the unit. I checked the box showing I included it, and I did. But I didnt get the charger back and they would not help me find it. I wasnt too happy, (they are expensive), but my TF came back in perfect working condition. So I let it go. Your issue cannot be let go..
Its not fair and its not right. But if you keep following the rules, be nice to the people you talk too, it will get taken care of and you will get a working and non damaged device.
Some workers just don't seem to give a damn, since it is not their device..

no wonder their sell numbers are ****.

I sent pictures as requested by the service rep and a letter to the escalation department. I honestly don't know how much faith I have in a resolution though. If they managed to damage it both times I did an RMA how can I expect them to repair the damage they caused without causing more? I will post any resolution or lack of here. I am beginning to feel like I wasted $648.00 (I bought a dock too)

See if you can post your story on their Facebook page or contact Gary Keys here. Hate to namedrop but I and some others have gotten resolution only through him.

Truthfully, you should have taken pictures before you sent your tablet in. You do not have any proof they caused the damage.
I would sure hate to be in your position, good luck.
Sent from my Inspire 4G using xda premium

I do have pictures of the Transformer, screen (off)case and bezel. I took them just before I packed it up. It never occurred to me to take a picture of the screen while the tablet was on though.

Tubular said:
See if you can post your story on their Facebook page or contact Gary Keys here. Hate to namedrop but I and some others have gotten resolution only through him.
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I posted my story respectfully on Facebook, but how would I go about trying contact Gary Keys? My Transformer is crucial for me in school, I have a neurological problem that affects my hands and makes holding books painful if not impossible at times; I use this to read all my textbooks.

Should have gone with the ipad.

goodintentions said:
Should have gone with the ipad.
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Thanks, but I'm not sure I understand how that will help me resolve an unhappy situation.

goodintentions said:
Should have gone with the ipad.
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Normally I would agree if someone were complaining about something else that has to do with Android but come on, this is an issue that affects everyone, it's an Asus RMA issue. This is not an iPad/Android tablet issue here.
Asus has some serious issues and not everyone knows about them before they buy the products, that goes beyond asking people to research the specs on something they want.
The OP isn't complaining about Android and there's no evidence the OP even wants to or wanted to go iOS. He/she is not knocking Android, they're knocking Asus and their ****ty RMA service (rightfully so).
Maybe the OP should have gone with an iPad but they didn't and they experienced an issue with RMA. That's no "power user badge of honor", nor does it make Android or the TF101 look legit or tough because you send something in for service and it comes out looking like it went through a war, that's nothing to brag about. Whether it's the iPad or TF101 or Galaxy Tab 10.1 it's irrelevant, an RMA problem is above all of that. This isn't an Android vs iOS thing. iPad's are defective too. This is solely about an issue with Asus RMA like Apple has issues with their products sometimes.
but how would I go about trying contact Gary Keys?
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You can search for him here, he's a member. Then you PM him. But there's no guarantee he's going to answer, it appears he travels a lot so you might not get a response quickly.

Tubular said:
Normally I would agree if someone were complaining about something else that has to do with Android but come on, this is an issue that affects everyone, it's an Asus RMA issue. This is not an iPad/Android tablet issue here.
Asus has some serious issues and not everyone knows about them before they buy the products, that goes beyond asking people to research the specs on something they want.
The OP isn't complaining about Android and there's no evidence the OP even wants to or wanted to go iOS. He/she is not knocking Android, they're knocking Asus and their ****ty RMA service (rightfully so).
Maybe the OP should have gone with an iPad but they didn't and they experienced an issue with RMA. That's no "power user badge of honor", nor does it make Android or the TF101 look legit or tough because you send something in for service and it comes out looking like it went through a war, that's nothing to brag about. Whether it's the iPad or TF101 or Galaxy Tab 10.1 it's irrelevant, an RMA problem is above all of that. This isn't an Android vs iOS thing. iPad's are defective too. This is solely about an issue with Asus RMA like Apple has issues with their products sometimes.
You can search for him here, he's a member. Then you PM him. But there's no guarantee he's going to answer, it appears he travels a lot so you might not get a response quickly.
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Thanks for both replies. I am a loyal Android person ever since my first Android phone, the T-Mobile G1. I also was a loyal ASUS fan ever since my EeePC 900 and 901. I always try to steer people away from Apple toward Android if they are on the fence. I'm not even sure this is really strictly an ASUS issue, it's more like who is in charge of quality control and customer service at the repair centers. I sent a PM and I do understand I may not get an answer, thanks for that info.
I did some research on the white blotches and it seems they might be pressure marks caused by the tech using too much pressure during reassembly after replacing my faulty speaker.
I know the world is not fair, but man, I own a $500 piece of equipment that's been scratched, gouged, bent and had it's pixels crushed by the people who were supposed to fix it.

Yeah I thought some kind of pressure caused those white blotches because I've heard a few people complaining about them here and it was usually after some kind of crushing blow to the device like it fell or someone accidentally put a lot of pressure in a small area.

Tubular said:
Yeah I thought some kind of pressure caused those white blotches because I've heard a few people complaining about them here and it was usually after some kind of crushing blow to the device like it fell or someone accidentally put a lot of pressure in a small area.
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Yup. I sat on mine accidentally and immediately noticed those blotches afterwards.
On another note, my right speaker also went out. I opened it up to see if it as just a bad solder joint or something, but it appears the speaker has actually blown somehow... connecting a headphone to the leads produced sound. Guess its time to "upgrade" the speakers while I'm in there, since the stock ones were too quiet and apparently also poor quality.

Same story here, send my TF in for repair because I had a black screen.
After the first week a notice that the TF was repaired under warranty and that the motherboard was replaced;
This week took another look to see when the repair would be ready and the status was waiting for the customer.
So I made a call to the support desk and the message there was that the bezel was damaged. I've sent the TF in, in perfect condition and after the repair all of a sudden the bezel is damaged!
Now I have to wait until the invoice to make a complaint and then they will research if my complaint is true!
So this (and other) thread is coming in my complaint

OK - Today I got I my dock back, with a dent too. Granted , the damage is not as bad as the the tablets damage, but my dock was in pristine condition. I probably used it 2 or 3 times since I bought it because of the battery drain issue. I added that info to my service claim with ASUS and will keep calling until someone resolves this to my satisfaction. And yes, I have a video pre RMA showing an undamaged unit.

ASUS service contacted me after receipt of my pictures.(I bombarded them with emails, phone calls, pictures (before and after) plus a letter to the escalation mailbox.) I have an RMA for both the dock and tablet, and of course the service reps statement that it will all be repaired. I tried to get authorization to send it to a different service center but was told only the Grapevine TX center does the TF101. I sure hope they fix it this time.

[Q] Screen Peel Issue

Hi All,
I'm new on this forum and I'm french... sorry if my sentence is bad !
I''m intersting to buy a tablet Asus Nexus 7 32 GB !
I read on this WEB that exist a big problem for many customers that bought a 16gb and 8GB version !
That you know. this problem is that a glass peel on left side, and that obligate each owner with this problem to repair or send our tablet for replacement !
I read that many users received a second and third replacement with same problem !
I'm a little worried about buying this tablet.
So I have 4 questions for you :
1 - Does this problem is resolved during manufacture ?
2 - If a problem is resolved, wich tablet before any manufacturing date should I NOT buy for NOT having this problem ?
3 - On my store I can choose a device (32GB) ! What number model or serial number I should NOT buying ?
4 - Does anyone buy a 32GB with this problem ?
Thanks

yet again.. self answered questions
The problem is caused by a design flaw in the tablet..The flaw is because the bezel lip where the screen if glued down to is much to think for the adhesive to hold it in place. The cut away of this area on the plastic bezel also causes the screen bezel to warp due to its structure missing.. In the latest versions they have tried taking steps to Compensate for this..
They are now leaving two screws out of the bezel on the left side. I also believe in the c0a .very latest model they are using a stronger adhesive. I have the very latest 32 gb model and the screen sits perfectly all the way around... So getting the very latest model could help.. but its nothing for certin..
By the way this is answered 200 or more times in this forum.. over and over even with images.... you answered your own questions.....
You could have bumped up one of the other threads and posted this asking for confirmation..
Have a. nice day

erica_renee said:
The problem is caused by a design flaw in the tablet..The flaw is because the bezel lip where the screen if glued down to is much to think for the adhesive to hold it in place. The cut away of this area on the plastic bezel also causes the screen bezel to warp due to its structure missing.. In the latest versions they have tried taking steps to Compensate for this..
They are now leaving two screws out of the bezel on the left side. I also believe in the c0a .very latest model they are using a stronger adhesive. I have the very latest 32 gb model and the screen sits perfectly all the way around... So getting the very latest model could help.. but its nothing for certin..
By the way this is answered 200 or more times in this forum.. over and over even with images.... you answered your own questions.....
You could have bumped up one of the other threads and posted this asking for confirmation..
Have a. nice day
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Erica what happen I thought you were done with Google? Did you finally get your money back for the last two units?

oFF TOPIC VERY SORRY OP...
Travisdroidx2 said:
Erica what happen I thought you were done with Google? Did you finally get your money back for the last two units?
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Yes i did finally..It got me banned from google plus for two weeks.. I never said i was done with google. Just done with google play store device support. they should be called NON SUPPORT .
i SAID I was not going to buy another nexus . But i got 32 gb from Office Depot.Google as a whole is not the issue its there refund practices. oH I also got banned from google plus for two weeks. I received several emails from google higher up saying they know there is a issue with there returns policy and are working on updating there systems to make it faster for consumers..But did not offer me any type of compensation for the troubles. go figure.
Sorry Op for responding to this off topic post
On topic .. op buy from a brick and mortar store or be prepared to wait a while if you have a issue..

Squeak on right side of device..

Okay so I purchased my Nexus 7 from Gamestop back September (I also purchased the 1 year insurance plan). Since then I have been extremely happy with my device and have had zero problems, up until now. I just noticed that on the middle section of the right side of the device, if I pinch it, it squeaks like it is not tightly held together. I am SUPER OCD about my mobile devices and am extremely bothered by this. I may sound a little ridiculous but: 1. Is this enough of a problem to get a replacement device? and 2. I would go to Gamestop for this problem and not Google, correct? I was really hoping someone should give me some advice/directions on what to do since I know that you guys on the forums have a lot of experience with this returning of devices.

zZDave_Stud said:
Okay so I purchased my Nexus 7 from Gamestop back September (I also purchased the 1 year insurance plan). Since then I have been extremely happy with my device and have had zero problems, up until now. I just noticed that on the middle section of the right side of the device, if I pinch it, it squeaks like it is not tightly held together. I am SUPER OCD about my mobile devices and am extremely bothered by this. I may sound a little ridiculous but: 1. Is this enough of a problem to get a replacement device? and 2. I would go to Gamestop for this problem and not Google, correct? I was really hoping someone should give me some advice/directions on what to do since I know that you guys on the forums have a lot of experience with this returning of devices.
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I'm super OCD about my mobile device too!
My device squeaks a little when I press the middle section on the left side. I think it should be normal, the Nexus 7 isn't built from the highest quality standards after all.

I have the same problem on the same side. It's a bit annoying sometimes, but I almost got used to it. After all, it is a great device, isn't it?

It helps if you don't make a new thread but instead post in one of the many that have been made on this issue. Jeez its like NO ONE reads the forum rules anymore!
Sent from my GT-I9100

Posted petition on Nvidia forum, got shadowbanned.

So we all know about the cracked edges issue, and you've probably also heard that even the "new batch" and the LTE model are still prone to cracking.
Yesterday I posted a petition on the geforce forum to bring attention to the issue and to demand a statement from NVIDIA regarding what their plan is to rectify the issue. Today I was shadowbanned, which means that nothing informed me that I was banned, but all my posts and threads are not visible to anyone else. So now the petition is down a black hole. I have NO IDEA why I was banned, but it was likely an attempt to erase the petition, as I didn't do anything inflammatory in the past couple days, and this is not a normal account suspension (those let you know you're temp banned). This is a shady shadowban where they don't want anyone to know that I'm banned. They just want to silently erase every post and thread I've ever made.
Here's where I need your help. Nvidia is obviously trying to sweep the continuing cracked edge saga under the rug. I would appreciate it if anyone who also frequents the nvidia community could make a new topic to start a new petition to demand a response about the cracked edges, and also to let people know what happened to me.
We shouldn't let them get away with this. Thanks.

seattletruth said:
So we all know about the cracked edges issue, and you've probably also heard that even the "new batch" and the LTE model are still prone to cracking.
Yesterday I posted a petition on the geforce forum to bring attention to the issue and to demand a statement from NVIDIA regarding what their plan is to rectify the issue. Today I was shadowbanned, which means that nothing informed me that I was banned, but all my posts and threads are not visible to anyone else. So now the petition is down a black hole. I have NO IDEA why I was banned, but it was likely an attempt to erase the petition, as I didn't do anything inflammatory in the past couple days, and this is not a normal account suspension (those let you know you're temp banned). This is a shady shadowban where they don't want anyone to know that I'm banned. They just want to silently erase every post and thread I've ever made.
Here's where I need your help. Nvidia is obviously trying to sweep the continuing cracked edge saga under the rug. I would appreciate it if anyone who also frequents the nvidia community could make a new topic to start a new petition to demand a response about the cracked edges, and also to let people know what happened to me.
We shouldn't let them get away with this. Thanks.
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Yes I saw that this morning. Quite disgraceful. I see they deleted your thread on Gamergate too some days ago.
If this is the way that Nvidia conducts both its Android device business and its customer support forums then it has lost me completely as a potential customer. This action is the last straw for me, my decision is made to totally avoid Nvidia, I shall delete my GeForce forum bookmarks and not visit there anymore. I do not wish to be part of that debacle any longer.
All in all it is a shabby state of affairs.
ps I have seen you over on FreakTab, I am considering PiPO as the way for me to go next.

I hear yea' man, this isn't cool.
My device burnt me and must of been near combustion, and is now finally after two months crumbling at the corners.
When speaking to support, they were LYING TO ME and just running me through a loop.
"The issue has been resolved in the new replacements"
"Uhh, I was just on YOUR forums reading the opposite... "
Like, they didn't even have to lie to me...
I would of been civil and tried to work something out.
But instead they just want to keep sending out disfunctional and DANGEROUS items and tell me it's okay now?
No, it's not. I have a daughter about to be born and I'd rather not have a fire / choking hazard around.
I sort of wanted to like use the thing to help teach my daughter things through a touch interface, but you know.
I'm scared it'll kill her.
What a freakin' shame.
And to be shadow banning is beyond corrupt now.
Do they think we're all complete idiots who can't communicate if we're blocked somewhere?
That the issue will go away?
Give me back my money and apologizing for wasting my time, lying to us.
Criminal.
Decided to go green for GPU's this year (I sell prebuilds on the side).
WELL, that was a short ride.
PS 4k Downsampling has always been possible on any modern gpu, don't let Nvidia fool you into thinking it's a 900 series feature.
Another thing you likely won't hear make the news articles.

ShortwaveTech said:
I hear yea' man, this isn't cool.
My device burnt me and must of been near combustion, and is now finally after two months crumbling at the corners.
When speaking to support, they were LYING TO ME and just running me through a loop.
"The issue has been resolved in the new replacements"
"Uhh, I was just on YOUR forums reading the opposite... "
Like, they didn't even have to lie to me...
I would of been civil and tried to work something out.
But instead they just want to keep sending out disfunctional and DANGEROUS items and tell me it's okay now?
No, it's not. I have a daughter about to be born and I'd rather not have a fire / choking hazard around.
I sort of wanted to like use the thing to help teach my daughter things through a touch interface, but you know.
I'm scared it'll kill her.
What a freakin' shame.
And to be shadow banning is beyond corrupt now.
Do they think we're all complete idiots who can't communicate if we're blocked somewhere?
That the issue will go away?
Give me back my money and apologizing for wasting my time, lying to us.
Criminal.
Decided to go green for GPU's this year (I sell prebuilds on the side).
WELL, that was a short ride.
PS 4k Downsampling has always been possible on any modern gpu, don't let Nvidia fool you into thinking it's a 900 series feature.
Another thing you likely won't hear make the news articles.
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I don't know if you have an account on geforce forum, but please post the same thing there. we need to voice our opinion on this and be more proactive. warn others if nvidia doesnt respond. it is ridiculous.

Your posts are back on the forum, and it shows you are now suspended.
Does it tell you for how long?

John6670 said:
Your posts are back on the forum, and it shows you are now suspended.
Does it tell you for how long?
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HHAAAA. Maybe they were like...
"Oh **** these really hardcore techies (the only people who would use their forums) are on to us just trying to make them vanish and it's making us look like even bigger assholes!"
Uh, yea. I will head over there tomorrow... Gunna' wait for them to ship the new one.. I was going to sell it since they won't refund but then again I wouldn't feel right selling it to anyone.
Had to tell some kids in the gaming section to hold off on buying it, then showed them mine. They were ranting about it and how they can't wait till' they can get one. HA.
"Yoooou guys might wanna' hold off on that one.." They were so confused something like this even made it to market, even as kids. Not idiots.
---------- Post added at 10:55 PM ---------- Previous post was at 10:51 PM ----------
"Hey everyone,
Thanks again for hanging in there with us. As some of you have noticed we have started replacing faulty units as quickly as we can.
As a token of our appreciation, 200 random customer tablets will be replaced with a SHIELD Tablet 32 GB LTE tablet. This is totally random and once they are gone that's it.
Enjoy,
--Peter"
It's funny because AFTER that I had a rep tell me that wasn't true..
I asked "Is it true you guys are giving people the upgraded version to try to make up for all of this hassle?"
"No".
"Oh, okay."

OP is too right.
I received my replacement quite a while ago, all packaged up nicely with bubbles and tampering tape. Little did I know this was the same model that I had had before. A crack appeared the week after. I had since already returned my tablet to the retailer and now have a cracked RMA'd tablet in my hands.

cosmicsanity said:
OP is too right.
I received my replacement quite a while ago, all packaged up nicely with bubbles and tampering tape. Little did I know this was the same model that I had had before. A crack appeared the week after. I had since already returned my tablet to the retailer and now have a cracked RMA'd tablet in my hands.
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I really wanted this tablet to be good given it's price point and specifications but I'm not interested in the risk given all the complaints and issues. Keep it up! I'm glad the problems are noted in multiple places. I wouldn't rely on their official forums for unbiased comments anyways so keep up the conversation elsewhere where you can't be censored.

Brothers, the least you can do is go make a review on Amazon.com, which is the defacto website where I go to search up reviews before buying the product. This will save other people a lot of headaches. I already did, and you should too.

Thank God I came to XDA before pulling the trigger on one of these. No lie, I was dead set on getting one in the next 30 minutes.

I'm honestly not too surprised either.
Nvidia doesn't have a strong OEM track record either. Most of the time, if you've purchased a 'Nvidia GPU', you're purchasing a card developed by another OEM which uses Nvidia tech/chips. My understanding is that the Shield is Nvidia OEM- it's an Nvidia chip, on an Nvidia board, in an Nvidia-designed hardware unit. In the US, they only seem to sell Nvidia OEM cards at Best Buy (probably for good reason), so I've never seen Nvidia cards anywhere other than Best Buy, which admittedly, can be pretty spotty at times too.
I'm not sure where all these issues are coming from too- all mine has is weak wifi signal. When I'm in decent range of my AC/N router, the signal is great, but it degrades quickly beyond 4ft away. I've dropped this tablet all over the place, and used it for pretty heavy gaming with K1-optimized titles, and I still have no cracks after a month and a half; Can't say the same about my Nexus 7 though, which is in horrific shape.

rebski said:
Yes I saw that this morning. Quite disgraceful. I see they deleted your thread on Gamergate too some days ago.
.
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What the heck does gamergate have to do with an nvidia tablet? Easy to see why that was deleted.

Caelrie said:
What the heck does gamergate have to do with an nvidia tablet? Easy to see why that was deleted.
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How very interesting.
Is that really your best response to the topic?

It is a shame such a device has the manufacturing issues. I can say from my experience that Nvidia's support is top notch. I had the screen got out after about 6 months on my Shield Portable and they sent me a new one in just a couple of days. They also RMA'ed my Shield Tablet do to cracking with no issues.

I've just ordered one of these tonight, it's being delivered in the morning. After reading about it here which I should have done first, it will be going straight back unopened.

dressanderc said:
Thank God I came to XDA before pulling the trigger on one of these. No lie, I was dead set on getting one in the next 30 minutes.
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Thank heavens! Tell your parents, coworkers and your uncle.
Don't support a product that has the company deleting forum posts and ignoring issues altogether.

If you are still interested in one, it might be worth waiting a year or two, until (if) they hit deal sites as refurbs. I bought a Nexus 7 2013 at launch, and it had all sorts of build issues, but two of my team members got refurb models from Woot recently, and both are in a lot better condition than mine was at launch. >_>

Of course the truth differs greatly from the OP's statements.
He got banned for being an obsessive-compulsive and an outright obnoxious troll, not because of some great crackpot conspiracy regarding his petition or whatever. He also got - at least some of the less offensive - posts returned along with being unbanned, but these kind of facts would just ruin a nice story.
Made up stories are made up. Simple as that. There's a few of these cases on every forum and the Shield Tablet section on Nvidia's forum isn't an exception.

bromancer said:
He got banned for being an obsessive-compulsive and an outright obnoxious troll.
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Back up your facts with proof or get the **** out. Simple...

Diesel779 said:
I've just ordered one of these tonight, it's being delivered in the morning. After reading about it here which I should have done first, it will be going straight back unopened.
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It is an excellent tablet. If you have an issue they will replace it. Use the device and draw your own conclusions. Nvidia has a lot of devices out there and this is just one thread with one disgruntled customer. No company is perfect and in my case at least they have done what needed to be done for my issues.