Hi
So here I am, it just happened to me, the back cover of my Z2 self cracked ! I left it on a shelf, inside it's pouch (Adore June case), and when I took it a few minutes later, the back was all cracked.
The phone didn't fell, nio shock at all, nothing. Temperature was ambiant, about 20°c, without any big variations.
So I'd say, for a piece a of technology I bought exactly 555 € 2 month ago, it is just unbelievable, unacceptable !
It was my first Sony phone, and it will be the very last.
Other than that, I was really satisfied with it.....until it decides to harm itself !
Now the good part of the story is, when I contacted the seller, Purnima Digital, they oriented me to their warranty service, who reacted very well and fast. I was about to send them the phone, for free, for an expertise, but when I called them, they advised me to wait, because they already had hundreds of Z2 with the same issue, and for now Sony hadn't accepted to repair under warranty !!!!
They told me they were negotiating with Sony, with the help of a consumers association, to make Sony accept their production deffective issues.
So voilà my story with Sony. I will keep you informed about the outcome, hopefully Sony will take their responsibility.
As soon as I will have my Z2 repaired, first thing I will sell it. And never again I will hear about Xperia phones !
I have a Z2 Tablet, which for now is very well and doesn't seem to want to Crack it self,.....
I have a IPhone 5s for the work, and i will stick to it now. no matter what we think about Apple vs Android, at least I will not have these problems with the 5s.
Good luck with yours !
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I think you had bad luck my friend,my Z2 is without any gaps and any other problems so only bad luck.
Sent from my D6503 using XDA Premium 4 mobile app
I'm perfectly happy with my Z2 that I bought right after it was released in my country in May. I have had no issues with it whatsoever and it's still without a scratch even without a case. That being said, if you have accidentally left your phone in direct sunlight it could cause the backplate to crack due to heat. If that is not the case then you've been really unlucky and for that I empathize with you. Good luck with your phone and whatever you choose to do with it if/when you get it back.
In that case here is the next question..what kind of glass is the back + the front one? It would be nice if they start making dragontrail glass for the back at least... :/ Ive heard that many Z Z1 Z2 users suffer that problem.Im quite affraid for mine too :/
Now people will start to understand why anti shatter film was important.
Luhccas-X10 said:
Now people will start to understand why anti shatter film was important.
Click to expand...
Click to collapse
Yep ; FYI, i had put on the back the NILKIN plastic film provided when you purchase the Tempered glass pack for the front panel....i was sure the back didn't need a tempered glass as well, and i was confident the plastic one would be OK, knowing the phone will be in a case...
Well now i know that it was not sufficent at all.
It was surely bad luck for me with this unit, even if there are many other users in the same position, but anyway i advise you all to put a tempered glass protection on the back as well.
The anti shatter film was better than any tempered glass protection.
Due to it's malleability impacts get softened.
Replacing the back is pretty cheap <$20 and easy though. Good thing it's not the front...Cost me 100 to buy a replacement LCD.
My screen self cracked yesterday.
After about 30 minutes I had an rma filed with a label on the way, hopefully the techs can see this wasn't an issue of "accidental damage " instead a fault in the design.
Hoping it's fixed and sent back!
kylecummins said:
My screen self cracked yesterday.
After about 30 minutes I had an rma filed with a label on the way, hopefully the techs can see this wasn't an issue of "accidental damage " instead a fault in the design.
Hoping it's fixed and sent back!
Click to expand...
Click to collapse
My screen cracked itself, too - Sony Germany refused the warranty!
I hope they will get this sorted, soon! It's unacceptable!!
My Z2 has faulty back cover also. It's not cracked, but is not glued properly so the edge near the USB port kinda pops out. I can press and it sticks back but then it pops out again after a while. I doubt it's waterproof. The phone is less than one month old.
Miroslav.Cvejic said:
My Z2 has faulty back cover also. It's not cracked, but is not glued properly so the edge near the USB port kinda pops out. I can press and it sticks back but then it pops out again after a while. I doubt it's waterproof. The phone is less than one month old.
Click to expand...
Click to collapse
Warranty.
Sent from my D6503 using XDA Premium 4 mobile app
Mine prev. Z2 was aslo same fault as op , after 2 weeks of use and no drops no keys in pocket,no pushing nothing,the back cover cracked from the upside to the bottom,but here in bulgaria my retailer changed the phone after 2weeks of pushing from my side under the phone and sony support here is alfuw , it is deffect from the phone bro , go and insist for changing not repairing, its from their f**** deffect batches
Sent from my D6503 using XDA Premium 4 mobile app
This is that kind of phone that needs a case 100% if you want it to be protected and safe for a longer period of time. ( I am from that kind of persons that are using the phone naked (its a damn Z series..u took the phone for its classy look too,but here i can't risk anymore :/ )) Screen protectors from both sides wont save it too.Ive read alot and..too much ppl complaining from cracked Z2s.Too sad that Sony didn't put a Dragontrail/Corning Gorilla..front and back glass.
The back glass on mine self-cracked. It has been in a case since an hour after I received the phone. It sits most of the day on my desk at work, or on the kitchen bench at home. Last week I discovered a single crack across the back panel.
I took it to the Telstra shop and they said Sony will not accept warranty claims for physical damage. I am going to follow up with Sony as this sounds ridiculous. The phone is not fit for purpose. None of the smartphones nor PDAs I have had (going back 14 years now) have ever suffered any damage or cracks.
delete please
hotnikkelz said:
Replacing the back is pretty cheap <$20 and easy though. Good thing it's not the front...Cost me 100 to buy a replacement LCD.
Click to expand...
Click to collapse
'Cept that the $20 replacement back cover does not include the NFC that is originally attached to the back.
zanndoth said:
'Cept that the $20 replacement back cover does not include the NFC that is originally attached to the back.
Click to expand...
Click to collapse
it doesn't??? OMG that sucks!!! even an original Sony one?
Had my Z2 self crack also the other day... used it and it was fine, checked back half an hour later and the screen was shattered. The shatter pattern is very similar to the pics posted at the beginning of this thread except mine is on the digitizer. It's obviously not from an impact/drop (I know this because I didn't drop it and the chassis is unmarked) but more so because of the pattern of the crack, no bullseye or spiderweb. Even more so because the phone wasn't moved during the time when it cracked....
Needless to say I was extremely annoyed, luckily I had the in box screen protector on so it didn't leave shards of glass all over the place. Just need to decide what to get next, does seem like this is an issue with only a few Z2's, my gf and sister have z2's which theyve dropped god knows how many times and their glass is unmarked, mine on the other hand has never been dropped. Anyway not sure whether to just wait for the Z3 instead of getting another Z2 (don't think I could live without a waterproof phone so that eliminates pretty much everything apart from Sony)
I am from Croatia. My first Z2 was foulty too. It was heating quickly, back glass cracked, wather demaged microfon and wather was all around camera. At first after 5 days I sent it service repair refused to change the phone claiming that this was physical damage. Then I asked for explanation and yelled on them and then they called me after 3 weeks to tell me that they are going to give me new one after long consultation with Sony in Europe.
With this new Z2 I don't have any problems and no quick heating.
Related
Hi all!
I just called Dell yesterday regarding the broken screen on my Streak 5. I got called back today from India - and the guy there told me it would cost me 309 pounds (i guess British pounds? I'm located in Norway, but i bought my Streak in the US).
I called back to Dell Mobility today and asked again (i read here somewhere that talking to someone else could be helpful, and you might just get a replacement). The lady there told me that because Dell didn't have an out-of-warranty repair option before, they sometimes just replaced the broken units. That all changed, and they can now offer repair options.
I don't want to pay 309 GBP to replace the screen, does anyone know of any other alternatives? (Other than the obvious; buy a new phone)
I found this: http://www.dellstreakrepairs.co.uk/repairs.html Has anyone tried this?
I know you can buy screens on eBay for just over £100 if you are feeling competent to do the job yourself.
Awesome! Thank you! I just bought a screen from here
I've replaced a couple of screens on mobile phones before, so i'll manage.. Now i only have to get an otterbox to prevent this from happening again!
for that much, might as well get a new streak.
That auction makes no mention of the gorilla glass, is yours ok?
I have heard a lot of people broke their screens... thing is I drop mine from about 4 feet right into the bare ground. I thought for sure it would be broken. But to my surprise it was find on scratch on the back on of the phone and that's it.
Not I guess it must be the way it drops more the force and the height it drops at.
Sent from my Dell Streak using XDA App
p00kienrayray said:
for that much, might as well get a new streak.
Click to expand...
Click to collapse
Code:
New screen................$115
Otterbox + shipping......$35.9
------------------------------
Total...................$150,9
New streak.............$399.99
Otterbox + shipping......$35.9
------------------------------
Total..................$435,89
I don't see how that's much cheaper.. And, they don't ship the streak to Norway from dell.com - i actually paid $1000 more for my streak, if you include the price for the plane tickets.. ;-)
Troute said:
That auction makes no mention of the gorilla glass, is yours ok?
Click to expand...
Click to collapse
Gorilla glass is not in included in the auction, no. Mine is perfectly fine.. Actually, I'm using a plastic screen protector on top of the gorilla glass, and in the end it's the LCD that breaks.. :-/
yasir_jan87 said:
I have heard a lot of people broke their screens... thing is I drop mine from about 4 feet right into the bare ground. I thought for sure it would be broken. But to my surprise it was find on scratch on the back on of the phone and that's it.
Not I guess it must be the way it drops more the force and the height it drops at.
Click to expand...
Click to collapse
Mine dropped from 2 feet - from my nightstand and onto the floor. I have to say that I've dropped it several times before, and sometimes from higher up too - but i guess i just hit the sweet spot the last time around.. :-(
olemartinorg said:
Gorilla glass is not in included in the auction, no. Mine is perfectly fine..
Click to expand...
Click to collapse
I'm sure that I read somewhere that the LCD is bonded to the Gorilla glass. Are you sure that you will be able to replace the LCD but retain your original Gorilla glass?
p00kienrayray said:
for that much, might as well get a new streak.
Click to expand...
Click to collapse
Oh! Sorry for being a complete douche! I thought you meant the price for that new screen.. Yes, for 309 pounds ($494), i could just as well buy a new streak! That's what i told that guy who called from Dell - but i don't think he cared much.
Philip said:
I'm sure that I read somewhere that the LCD is bonded to the Gorilla glass. Are you sure that you will be able to replace the LCD but retain your original Gorilla glass?
Click to expand...
Click to collapse
Oh? I didn't know that.. I'll sure try! Guess i can just post back when i get it and find out.. ;-) Should be about a month till i get it, shipping from Asia is stupid slow..
Has anyone tried www.dellstreakrepairs.co.uk for screen replacements?
matheprat said:
Has anyone tried www.dellstreakrepairs.co.uk for screen replacements?
Click to expand...
Click to collapse
I'm guessing: very few, as of yet. The counter on the bottom of the site said ~79 when i saw the site two days ago. According to this post on the dell forums, the site launched close to the 13th of January.
My Streak fell off from about 1m, completely killed the whole glass (display/touchscreen 100% working, glass totally broken).
Dell GER said they can't repair it, I would have to buy a new one.
If you sell a device you should be able to repair it (non-warrenty). Selling an expensive device like the Streak and saying you can't repair a broken screen is really, really sad for such a big company like Dell.
I sold it on ebay these days.
But I miss the Dell. Perfect screen size, perfect form factor. Nice UI.
So I bought a new one.
Now of course I wanna make it as safe as possible.
With the iPhone 4 I read that if you use the bumper it's almost impossible to break the screen if it fells to the floor cause the bumper stands out on the sides which is a protection for the display/screen.
So first I will buy a screen protector but I don't think that alone would help much. Now is there something like a bumper or a silicon case which can help protecting the screen from getting broken?
Thx.
zwuncki said:
Dell GER said they can't repair it, I would have to buy a new one.
Click to expand...
Click to collapse
Hmm, i guess i would check the laws in germany.. In norway, i'm pretty sure they have to - and i guess that's the case for USA to, since they told me they used to just replace the units (i guess if the customers complained too much).
zwuncki said:
I sold it on ebay these days.
Click to expand...
Click to collapse
Okay, forget it!
zwuncki said:
With the iPhone 4 I read that if you use the bumper it's almost impossible to break the screen if it fells to the floor cause the bumper stands out on the sides which is a protection for the display/screen.
So first I will buy a screen protector but I don't think that alone would help much. Now is there something like a bumper or a silicon case which can help protecting the screen from getting broken?
Click to expand...
Click to collapse
Like an Otterbox? It adds a lot more bulk than the iPhone 4 "bumper", but i don't see how it's possible to make a bumper for the streak.. I mean, not like the iPhone bumper at least.
No I don't want a bumper for the Streak.
I just wanted to say that some cases with no display protection still protect the display somehow because of the way they are constructed.
I wonder if a simple silicon case would protect the display somehow because it does stand out on the display's side a bit as well (as the bumper on the iPhone does).
I want a case which is as slim/thin as possible but does protect the display somehow if the device fells on the floor.
I also wonder if there's any screen protector which is solid/robust enough to protect the screen not only from scratches but from getting broken.
I know Exim and Brandos are good but are they good enough to prevent the screen from getting broken?
olemartinorg said:
I'm guessing: very few, as of yet. The counter on the bottom of the site said ~79 when i saw the site two days ago. According to this post on the dell forums, the site launched close to the 13th of January.
Click to expand...
Click to collapse
Dell refused to fix my Streak with a broken screen, so I sent it to the above (www.dellstreakrepairs.co.uk). I would recommend the service if you are in my position, I was only without my phone for about 48 hours, door to door. Phil is a really friendly and helpful guy.
Just to update the thread: I just received my replacement screen yesterday, and i replaced it as soon as i could! Now could finally put my old G1 back in the drawer and use my Streak again!
The auction said nothing about gorilla glass, but the screen sure had some kind of glass covering it, and after i accidentally pressed the sharpest end of my screwdriver into the screen (don't ask), i'm pretty sure it's gorilla glass. It didn't even leave a mark.. but it punctured the screen protector i'm using..
I'm happy, and my streak is happy!
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And, as you can see on the picture, i ripped the touchscreen controller off my old screen.. honest accident.. :-/ the LCD was broken anyways!
I was actually able to tear the old gorilla glass off the LCD and have a look underneath.. they didn't use "extremely strong adhesive", but there was some kind of semi-liquid between the glass and the LCD, so i guess it's not worth taking apart just to have a look underneath..
wow thats cool, how hard was the process?
my glass is broken, the LCD is OK though. just has small crack on the bottom left by the home button...
fventura03 said:
wow thats cool, how hard was the process?
Click to expand...
Click to collapse
Well, don't do it if you don't really have to - and don't do it if you think you may break it even more!
Opening the streak is documented in detail on ifixit, but for some reason they stop before actually removing the LCD and glass from the rest of the chassis. I found this thread over at modaco, look at the timelapse-videos and note what he says:
- There are some things missing from the teardown such as that the circuit board is glued in one end and the lcd is attached with 5 small clips.
- It was also a bit tricky to release the circuit board from the plastic clips that kept it tight to the frame
- The cover where the capacitive buttons are should be opened from bottom-up as this is less likely to destroy the ribbon beneath.
Click to expand...
Click to collapse
When i got to the end of the ifixit teardown, i removed the 5 small clips, and i had to use a lot of time to get the LCD and glass out of the chassis. There is some tape on one side that's best to try to remove, and it's hard to get the LCD out. I guess that's why i removed the glass too..
Oh, and if someone wants to see images of the screen and glass: here, here and here.
matheprat said:
Dell refused to fix my Streak with a broken screen, so I sent it to the above www.dellstreakrepairs.co.uk. I would recommend the service if you are in my position, I was only without my phone for about 48 hours, door to door. Phil is a really friendly and helpful guy.
Click to expand...
Click to collapse
I didnt realise who they were but their address was very familar to me lol they also are listed as iPhone Repairs & Spares LTD link). And yes I can vouch for them also, my dealings were for iphone screens.
best to have their addy listed in a sticky about repairs as they are trustworthy and reliable.
How much did they charge to repair your lcd screen?
Phone fell about 2 feet getting out of car, which left a long curved vertical crack even with the stock bumper on. Had it for one week, just have the regular warranty. Is my only option to return it for repair, or can I somehow get it replaced?
Dahenjo1 said:
Phone fell about 2 feet getting out of car, which left a long curved vertical crack even with the stock bumper on. Had it for one week, just have the regular warranty. Is my only option to return it for repair, or can I somehow get it replaced?
Click to expand...
Click to collapse
You could always purchase Moto Care or Square Trade.
brholt6 said:
You could always purchase Moto Care or Square Trade.
Click to expand...
Click to collapse
Moto Care. Then file a claim next week.
Dahenjo1 said:
Phone fell about 2 feet getting out of car, which left a long curved vertical crack even with the stock bumper on. Had it for one week, just have the regular warranty. Is my only option to return it for repair, or can I somehow get it replaced?
Click to expand...
Click to collapse
Assuming you purchased it with a credit card, check with your card company, first. Many have 90-day accidental damage coverage automatically applied to your purchases.
Thanks all for your replies. I bought the Moto Care and already put in a claim. They told me it should go through for full replacement, just needed to wait for the extended warranty to show in the warranty department's system. It didn't show as purchased in My Stuff for a few hours, but it does now so hope to get the approval soon.
Cry
Now i get it !!!!!
Ok, now i understand.
There is no video of drop test or any other durability tests done on the Moto X Style on YouTube or anywhere.
I requested a few top YouTube review channels and they also have not replied.
F*** Motorola, making paper knives, lol.
This post has made me purchase Moto care for mine too. Glad you seem to be getting everything sorted out.
I've practically thrown mine three times. I've got two small dings on the bottom corners. It all comes down to luck. Sometimes you have it and sometimes you don't.
Sent from my XT1575 using Tapatalk
jonathanbailie said:
This post has made me purchase Moto care for mine too. Glad you seem to be getting everything sorted out.
Click to expand...
Click to collapse
Smart move and hope you don't need it.
Finally got the replacement last week (Monday 10/12) but Motorola really messed up/lost the original claim (won't go into the gory details) which killed ~10 days with no action whatever, but then after escalating to the stateside support tier was quickly given a code to order a brand new phone through Motomaker which I did on 9/30 with expected del'y on 10/16, so luckily it arrived a few days early but the whole thing was frustrating and took over 3 weeks. Returned the damaged unlocked rooted phone to TX with a prepaid label they emailed me, which I'd returned to stock with the tool provided here (many thanks, worked great!) plus replacing the unlocked logo, which was received back with no issues.
Had an Incipio Octane case on hand when the replacement came, which I think gives much better protection than the stock bumper does, and would also use a screen protector if they didn't all apparently suck so far, so am waiting for one that sounds decent. Incidentally, you can change the Motomaker configuration of the replacement when ordering with the code, even add wood/leather if you didn't have it originally (I didn't) and just pay the $25, but I just went with a different back color which you can't see anyway with the case. Was always careful with my phones and never had one break from minor falls, but maybe the larger size/weight makes this one more vulnerable, so now I'm paranoid of dropping it which will probably make me more likely to!
Having had Gorilla glass 3 and 4 on phones....I think Gorilla glass 3 (which we have on the Pure) breaks easier than 4 in drops, but doesn't scratch as easily as 4 does. I have dropped and cracked a 3 screen but never scratched one.
Whereas I have never broken a 4 screen but it sure did get a scratch within the first week of ownership on S6 Edge.
I wonder how "shatter proof" the new Droid Turbo 2 screen will really be??
jaseman said:
Having had Gorilla glass 3 and 4 on phones....I think Gorilla glass 3 (which we have on the Pure) breaks easier than 4 in drops, but doesn't scratch as easily as 4 does. I have dropped and cracked a 3 screen but never scratched one.
Whereas I have never broken a 4 screen but it sure did get a scratch within the first week of ownership on S6 Edge.
I wonder how "shatter proof" the new Droid Turbo 2 screen will really be??
Click to expand...
Click to collapse
That's good to know, thanks. I was a bit envy of the Nexus 6p having GG4 but since I'm more worried about scratches than me shattering it maybe it's a good thing the MXPE has GG3. It reminds me of the long-heated sapphire vs. mineral crystal debate regarding wristwatches: Scratch-proof vs. shatter-proof.
I bought the extended warranty for $19.99 but I don't think I'm gonna break my screen so I skipped Moto Care. I have an Octane case on it so it has pretty good grip. Perhaps I should keep my phone on a holster or in my pocket all the time and use an earpiece with all calls just to be on the safe side?
Same 2 ft drop - refrain if you can
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ccbeam said:
Click to expand...
Click to collapse
Ouch
fingerprinted said:
Ouch
Click to expand...
Click to collapse
I think they need to change the name to *****-Ass Glass.
I tell you, if the new Turbo 2 actually has glass that cannot be shattered (yah right) then I believe all phones will move in that direction. Unless they scratch easily! Of course the insurance companies that make a fortune on broken screens may object! Tough noogies Square Trade, and Assurion!
Today I bobbled my 12-day-old replacement for the first cracked-screen phone that began this thread, and it fell farther than the first time (maybe 3.5 vs 2.5 feet), hitting first on the top right corner then bouncing up while twisting mostly onto its front before landing fairly squarely face down on the concrete garage floor. Still has no screen protector yet, so I picked it up expecting the worst but can't find a mark or scratch anywhere on it after removing the Incipio Octane case. Whether just a lucky fall or it would've broken without the full protective case (was using stock bumper the 1st time), I can't say but think it likely made enough difference. It noticeably bounced a couple inches which didn't happen with the bumper although it was a lesser distance, but I believe the denser more-rubberized case material is designed to do that.
I do feel that this phone's size makes it more prone to dropping, not that I didn't occasionally drop my Nexus 4 (w/Diztronic case) but it was so much easier to grip or quickly tuck into any ole pocket such that there were fewer opportunities. Thus far I'm habitually handling the new phone like the smaller N4, but now must train myself to be more careful at least in certain situations.
This just reminded me of a major flaw in motos design. There is no frame around the screen to protect it. The glass is edge to edge, so the only protection would be a big bulky case; which is a no go for me.
This happened to my moto x 2014, broke the screen froma very small drop. Never had an issue with the original moto x, it's survived many drops without damage
Best of luck this go around
People complain if the bezels are too big or small it seems. The casemate bumper is not bulky and provides some protection.
Sent from my XT1575 using XDA Free mobile app
Dahenjo said:
Smart move and hope you don't need it.
Finally got the replacement last week (Monday 10/12) but Motorola really messed up/lost the original claim (won't go into the gory details) which killed ~10 days with no action whatever, but then after escalating to the stateside support tier was quickly given a code to order a brand new phone through Motomaker which I did on 9/30 with expected del'y on 10/16, so luckily it arrived a few days early but the whole thing was frustrating and took over 3 weeks. Returned the damaged unlocked rooted phone to TX with a prepaid label they emailed me, which I'd returned to stock with the tool provided here (many thanks, worked great!) plus replacing the unlocked logo, which was received back with no issues.
Click to expand...
Click to collapse
Hey I'm thinking of getting this over the Nexus 5X mostly because of the JetCash deal till the 31st, but you mentioned that you had yours replaced even with the boot loader unlocked? They didn't care at all? That is my last contention. Coming from a Nexus, it was easy as heck to just restore the phone relock and send it back for RMA. As for insurance I think I might get SquareTrade though I'm considering Moto Care, but scared of the support headache in general that I've read all over reddit. I've also never ever cracked a phone screen or really any screen ever, and the this X made it seem like its more likely but still safe than sorry. As for Android updates I'm sure they won't be too quick to ditch this one as it has zero connections to carriers here.
btw I bought the phone right when BestBuy had it, I basically tested it for a week and returned it. I really liked it but it was only 16gb with 9gb left. I can away really happy. Also I like to use my phones without case, so I might put a skin on the sides for grip but that's it, the phone is quite large as is.
Hello, this is my first time posting on this forum, great forum!
Now to my issue!
Bought gold version 3 weeks ago and on this sunday the frosted backglass cracked by it self, or atleast with no fall to the ground.
(Would love to post picture of the crack but XDA has 10 post rule, comming soon)...
This happend, i guess in my front pocket while driving for less than 20 min, i'm 100% that is was not cracked before i left. i did a web search to check if this may be an reported problem. only other source i could find was an comment on theverge.com but their phone had a similar type of crack as mine had and it cracked without abuse.
So im wondering, do other people have this problem?
I just sendt my phone to get serviced on warrenty, but as broken glass usally get dismissed as user error, i want to get other stories like mine to back up my claim as production error.
If others have this similar crack, please post about it, a picture would help and tell shortly how it happend. Thank you.
I did have this issue with my Z3, not dropped, but a giant big crack did appear.
I sent in for warranty to the 3rd party company that handles it here in Australia (can't remember their name but they weren't very good) and no surprise they said no to a warranty.
I hope this doesn't happen to my Z5!!!
I already know 2 more cases of Z5 with cracked back without any further fall damage. Most of these cases are after playing a game for a while or doing something else that heats up the phone a lot. I know i am never buying a sony ever again. This has been a problem ever since the first Z serie came out all sony does is pull out a big fat middle finger.
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Has been a Problem with any glass back cover on any phones. Slap on a screen protector and youre good to go.
just use a screen protector? won't help with self cracking. i'ts a 700+ dollar device. it should not do that. but yea, glass may crack sometimes. but Sony knows that the glass have cracked in earlier phones, should have learned to avoid that, though on the Z5 it seems like they have tried to make the glass more protected against fall damage.
Had Z, Z1, Z2, Z3 and Z5. No cracked glass, back or front.
Sindregars said:
just use a screen protector? won't help with self cracking. i'ts a 700+ dollar device. it should not do that. but yea, glass may crack sometimes. but Sony knows that the glass have cracked in earlier phones, should have learned to avoid that, though on the Z5 it seems like they have tried to make the glass more protected against fall damage.
Click to expand...
Click to collapse
dont underestimate a piece of plastic, you have no idea how many times that piece of plastic sheet saved my phones from cracking. I dropped my original Z Nth times and it didnt even crack/scratch a bit. There is another purpose for screen protectors other than preventing the screens from scratching.
augie7107 said:
Had Z, Z1, Z2, Z3 and Z5. No cracked glass, back or front.
Click to expand...
Click to collapse
Same here... Very good experience with XZs phones and never faced a cracked without drop
Not Lucky guy you are
LitoNi said:
dont underestimate a piece of plastic, you have no idea how many times that piece of plastic sheet saved my phones from cracking. I dropped my original Z Nth times and it didnt even crack/scratch a bit. There is another purpose for screen protectors other than preventing the screens from scratching.
Click to expand...
Click to collapse
Yes, a screen protector will help against fall damage. but when it cracks by it self, it's not that usefull. And my last phone (Z3) needed to faceplant a concret floor to crack the screen. so that the Z5 is cracking without falling is not the same case.
Anyway, Talked with Sony's Nordic support team. They said that my type of crack, "Hairline crack" should be coverd by Warrenty. But with a 3 party repair firm, they may say otherwise. my phone just arrived this morning. Will update status.
GiGi. said:
I already know 2 more cases of Z5 with cracked back without any further fall damage. Most of these cases are after playing a game for a while or doing something else that heats up the phone a lot. I know i am never buying a sony ever again. This has been a problem ever since the first Z serie came out all sony does is pull out a big fat middle finger.
Click to expand...
Click to collapse
i really feel sry for u man but i can tell u from my experiance ,that i never had such problem...i had xperia Z(my mother still using it),Z2(my brother also has it) and now Z5 and i was playing games alot and all the phones were hot while playing intensively but never cracked back panel i really dont know how that happend to u...maybe ur just unlucky or so
GiGi. said:
I already know 2 more cases of Z5 with cracked back without any further fall damage. Most of these cases are after playing a game for a while or doing something else that heats up the phone a lot. I know i am never buying a sony ever again. This has been a problem ever since the first Z serie came out all sony does is pull out a big fat middle finger.
Click to expand...
Click to collapse
That looks like a crack by external force in small areas creating the ripples. Kinda interesting that the crack goes past the lens cover in plastic in a straight line. Almost like it is photoshopped considering the cracking line on the SONY logo and how it goes over and under with no separation and that it seems to have different resolution vs phone when zoomed in..
Neverthless the same was heared with previous Z models and looking at many of the photos it was evident that both cracking and bending was by user and external force applied. Everyone is innocent they say.. mmm well..
Why glass anyway?
Does anyone know why Sony even bothered to use glass for the rear? I mean, it looks like plastic, feels like plastic and even sounds like plastic when you tap it.
Is it just to prevent scratching?
ricodredd said:
Does anyone know why Sony even bothered to use glass for the rear? I mean, it looks like plastic, feels like plastic and even sounds like plastic when you tap it.
Is it just to prevent scratching?
Click to expand...
Click to collapse
The like to use "premium" materials for their flagship phones.
Glass feels expensive, feels premium.
Miroslav.Cvejic said:
The like to use "premium" materials for their flagship phones.
Glass feels expensive, feels premium.
Click to expand...
Click to collapse
I said it looks, sounds and FEELS like plastic. Sorry, not getting the premium vibe there...
Phone's sweet though. No complaints except I should've gotten the green one.
Out of curiosity. The ones that have cracked backsides, do you use the phones vibrate function a lot? Wondering becouse it is really strong and might create oscillation waves that maybe weakens the Dragonglass.
EQ2000 said:
do you use the phones vibrate function a lot?
Click to expand...
Click to collapse
What are you insinuating?
ricodredd said:
What are you insinuating?
Click to expand...
Click to collapse
That glass is sensitive to oscillating vibrations and might make it more pron to break in certain conditions.
Woke up to this little surprise.
The Phone was lying on my table over night (not loading or anything).
Full size picture: https://www.dropbox.com/s/7pewrhpcejccuyx/2015-11-13 11.25.39.jpg?dl=0
seems like all these issues are just the back, also, users don't have screen protectors on it. Just pointing out the "obvious." just dropped my phone from waist height on to the wooden floor and the screens didn't crack at all nor are there any dents. thank god to the screen Ps. Don't get why you guys are so against screen Ps......
glass crack because of heat and the external temperature, this is called "stress cracks." Why is the back cracking most often? because there is more heat produced on the back than the front. and sorry guys we don't live in an era where glass don't crack, live with it or prevent it.
Don't have anything against sp's, i like peeling of the plastic on new stuff, sp's resembles that so in my case I will peel it of after a couple of days. anyhow, i don't think a sp would have helped my crack or F_spindels. if there is a problem with the production of the Z5, the glass will break, SP or not.
wooden floors are not that hard of a surface to hit, never broken a screen on wooden floors. Tiles and concrete have been killers in the past for me.
I am completely gutted. I've had my P9000 for exactly two weeks and then today this happens:
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I got out of my car on a gravel drive, slipped and dropped the phone and it landed face down on the stones. It only fell from about waist height and I didn't think it hit the ground particularly hard.
I'm just glad the phone didn't cost me £600+ otherwise I really would be upset.
Russell_S said:
I am completely gutted. I've had my P9000 for exactly two weeks and then today this happens:
I got out of my car on a gravel drive, slipped and dropped the phone and it landed face down on the stones. It only fell from about waist height and I didn't think it hit the ground particularly hard.
I'm just glad the phone didn't cost me £600+ otherwise I really would be upset.
Click to expand...
Click to collapse
Ouch! I feel your pain. Did you have any cover or screen protector on it?
Ditto - sorry to hear this. I see the silicon cover in the photo, but would also be interested to know if there was a screen protector on it.
Russell_S said:
I am completely gutted. I've had my P9000 for exactly two weeks and then today this happens:
I got out of my car on a gravel drive, slipped and dropped the phone and it landed face down on the stones. It only fell from about waist height and I didn't think it hit the ground particularly hard.
I'm just glad the phone didn't cost me £600+ otherwise I really would be upset.
Click to expand...
Click to collapse
I see you can buy a new screen on the official website for $99.
As you said, I did have a silicone case on it but I didn't have a screen protector on it. When I purchased the phone I did get a tempered glass screen protector as well but I could not get it to fit with the silicone case. As others have reported here when I tried to put the silicone case on it lifted the edges of the screen protector so I gave up.
I did look at replacing the screen, I've done it on a few other phones, but it looks as though the screen is glued onto the frame and and I'm not sure how easy it would be to replace while keeping it looking good. $99 is a lot to spend and then be unsuccessful. It wouldn't be so bad if someone else had already done it and there was a YouTube video or something showing taking the phone apart. I did actually find the screen available for $70 here http://www.elephone.cc/lcd-display-touch-screen-for-elephone-p9000.html but even at that price I was unwilling to take the risk.
So, anyway, I have now ordered another P9000 from the same seller as my original and I am definitely going to have another go to get the tempered glass screen ptotector on this one.
Once I've got the new phone up and running I may take the old one apart and document it on this forum to help others out.
Russell_S said:
As you said, I did have a silicone case on it but I didn't have a screen protector on it. When I purchased the phone I did get a tempered glass screen protector as well but I could not get it to fit with the silicone case. As others have reported here when I tried to put the silicone case on it lifted the edges of the screen protector so I gave up.
I did look at replacing the screen, I've done it on a few other phones, but it looks as though the screen is glued onto the frame and and I'm not sure how easy it would be to replace while keeping it looking good. $99 is a lot to spend and then be unsuccessful. It wouldn't be so bad if someone else had already done it and there was a YouTube video or something showing taking the phone apart. I did actually find the screen available for $70 here http://www.elephone.cc/lcd-display-touch-screen-for-elephone-p9000.html but even at that price I was unwilling to take the risk.
So, anyway, I have now ordered another P9000 from the same seller as my original and I am definitely going to have another go to get the tempered glass screen ptotector on this one.
Once I've got the new phone up and running I may take the old one apart and document it on this forum to help others out.
Click to expand...
Click to collapse
That will be very good of you. I am sure there will be many people with the same problem. Why they make a cover and protector that aren't compatible is beyond me.
My phone is still on its way to me via snail mail, so I will only have it in about 5 weeks......
Has anybody tried to replace the digitizer/screen yet?! I had the same as you. After just 1 week of use, it broked ...
Skickat från min LeMaX 2 X820 via Tapatalk
The one plus x has its screen glued to the frame as well. There's a few YouTube vids on that. Should be the same. PS. I tried it (without the digitizer), then bought my P9000. Broke the heck out of the digitizer trying to get the screen off. I'll probably need to hot glue the new screen and digitizer in, but it was such a colossal pain in the butt getting the screen off, I just gave up and bought this one.
electrofryed said:
The one plus x has its screen glued to the frame as well. There's a few YouTube vids on that. Should be the same. PS. I tried it (without the digitizer), then bought my P9000. Broke the heck out of the digitizer trying to get the screen off. I'll probably need to hot glue the new screen and digitizer in, but it was such a colossal pain in the butt getting the screen off, I just gave up and bought this one.
Click to expand...
Click to collapse
I tried to replace the screen of an OPX and I broke little plastic framework. So now between the body metall part and the backside of the pone has a sh*tty gap
Yep. I got the gap too.
Screen
Sorry don't got the link anymore but i have seen screen for only 69 dollar on alibaba
today my dislay also brick. now i try to get remote access to the phone but no chance ( usb debuging is on)
i can see all on screen but it do not response to finger touch
i ordered an usb otg to get it work with usb mouse.
new display screen takes 4 weeks from china shipping
mxcxpx said:
today my dislay also brick. now i try to get remote access to the phone but no chance ( usb debuging is on)
i can see all on screen but it do not response to finger touch
i ordered an usb otg to get it work with usb mouse.
new display screen takes 4 weeks from china shipping
Click to expand...
Click to collapse
Good luck replacing it I just took mine apart and here's some pics and notes that might help you.
http://forum.xda-developers.com/elephone-p9000/how-to/p9000-disassembly-broke-t3450238
Don't feel bad
I had this happen too, screen is very week, cracked mine while sitting down with the phone in the back pocket (never done this before), cracked 2nd screen by dropping from car dashboard about 40 centimetres and was shattered by impact with a plastic ashtray. Not repairable that time, as mainboard blown because stupid glued design forced the battery connector loose while replacing back cover. This is the most fragile phone I have ever seen, I'm gutted because I was very pleased with it, so bought my daughter the same device, which has now just been completely bricked by an OTA update when it is only 2 months old. If that wasn't bad enough I had bought a replacement for the one I abused so little to break, which arrived working however had a faulty USB circuit and destroyed 2 chargers and forced 1 laptop to be repaired in an effort to charge, and took massive arguments and a threat of legal actually to obtain a refund.
Never again.... good specification but wrong compromises by elephone, very fragile device that is very difficult to repair.
Hi,
Basically the camera lens cover of my XZ2P is getting scratched more and more (idk why). My question is that are the scratches on the glass/plastic cover or is it on a coating covering the glass/plastic. If the latter is true, that would mean, I could potentially remove the coating and the camera cover would be unscratched, right?
Going to a service center is not an option as in my country they do not offer assistance with the XZ2P.
Please help.
Thank you
chasku said:
Hi,
Basically the camera lens cover of my XZ2P is getting scratched more and more (idk why). My question is that are the scratches on the glass/plastic cover or is it on a coating covering the glass/plastic. If the latter is true, that would mean, I could potentially remove the coating and the camera cover would be unscratched, right?
Going to a service center is not an option as in my country they do not offer assistance with the XZ2P.
Please help.
Thank you
Click to expand...
Click to collapse
Hello,
If your scratch looks like this: https://i.redd.it/os2d7mzo2o621.jpg then is the coating. My camera started scratching out of the blue, i tought it is the glass but it was the coating.
NexusGTS said:
Hello,
If your scratch looks like this: https://i.redd.it/os2d7mzo2o621.jpg then is the coating. My camera started scratching out of the blue, i tought it is the glass but it was the coating.
Click to expand...
Click to collapse
Thanks for your reply! You helped me out a lot. Yes, it is the same thing only worse. What I do not understand is that even though the coating is getting messed up, the pictures are still coming out decent/normal. I am however concerned that if the coating gets totally ruined, the pictures will be messed up. I have seen some videos where people have taken their coatings off using spirits/alcohol but I am still unsure if I should do this since there will be no protection left!
Thanks again bro!
chasku said:
Thanks for your reply! You helped me out a lot. Yes, it is the same thing only worse. What I do not understand is that even though the coating is getting messed up, the pictures are still coming out decent/normal. I am however concerned that if the coating gets totally ruined, the pictures will be messed up. I have seen some videos where people have taken their coatings off using spirits/alcohol but I am still unsure if I should do this since there will be no protection left!
Thanks again bro!
Click to expand...
Click to collapse
Mine is all gone and the picure quality does not seem to be afected. Did some tests in low-light/outside light/artificial light and the pictures are just fine. It is strange that 1000 usd phone is scratching so easy..
In Poland it's look like this:
My Xperia XZ2 Premium problem start with two small spot. Now it is one big blur. I send the phone to Sony's authorized service. I received the following information:
The diagnosis showed damage not covered by the free warranty service. A cost estimate was issued. Please contact the place of returning the device for repair (Salon / Shop / Authorized Service Center) in order to obtain information about the cost estimate. In the case of direct notification to Regenersis - please check the e-mail address and accept or reject the cost estimate.
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I'm having this exact same issue with my XZ2P. Delamination of the camera glass coating. My issue occurred within 3-4 months of purchase. I have been without the phone for 2-3 months now while I argue with Sony UK and SBE (the authorised repair centre) about the fact that it's a defective materials issue and not physical damage as they keep claiming to avoid a warranty repair. They continue to refuse their contractual warranty obligations. They are demanding I pay an inspection fee to have it returned to me without the issue even repaired.
So frustrating that Sony expect to charge so much for a flagship device like this but not stand by and repair it when it's defective within months of purchase.
I've always looked after the phone, it's been in a case since opening the box and never dropped or had anything near the camera glass to cause a scratch. There's not a scratch on the thing. Just this frustrating blemish on the camera glass from the defective and delaminating coating.
No wonder Sony had to retrench from the world market with poor quality from a flagship device like this followed up with no support what so ever.
slgalvin said:
I have been without the phone for 2-3 months now while I argue with Sony UK and SBE (the authorised repair centre) about the fact that it's a defective materials issue and not physical damage as they keep claiming to avoid a warranty repair.
Click to expand...
Click to collapse
Thankfully there is a decent support staff member on the Sony mobile support forums that was finally able to resolve this dispute for me when multiple support staff at SBE UK and Sony UK refused to listen. Phone repaired under warranty and I'm now awaiting it's return.
slgalvin said:
Thankfully there is a decent support staff member on the Sony mobile support forums that was finally able to resolve this dispute for me when multiple support staff at SBE UK and Sony UK refused to listen. Phone repaired under warranty and I'm now awaiting it's return.
Click to expand...
Click to collapse
Unbelievable but also not surprising, only had my XZ2 Premium back for a month post camera glass coating repair, and it’s already delaminating on the replacement housing. What a joke! How did Sony let such a bad design on an expensive flagship get through R&D? I’m glad I didn’t have to pay for the repair given this second materials failure in a short period of time. I’ll not be bothering with another warranty repair given the debacle last time. I’ll be stripping the coating off like others have done once it gets bad enough. So disappointed with Sony.
So the camera glass coating wore on my XZ2 Premium so badly in just a few months that the camera couldn't take a photo without being blurry with a white haze. I tried stripping the coating off with rubbing alcohol but it made the haze worse after completely removing the top layers. However I can confirm that polishing the camera glass with a fine cerium oxide compound removes all of the faulty coatings and binding layers from the glass so it's clear again. My XZ2 Premium can now thankfully take decent photos. It's a bit ridiculous that I had to go to such an extent to repair the phone myself to make the camera actually functional again. I certainly wasn't interested in fighting with Sony UK over a second warranty claim for such a poorly manufactured flagship device.
Hi,
This has happened to my XZ2 Premium and I'm not sure what to do. I have experienced Sony's/SBE's warranty repair process on a previous device and it was not a good experience so reluctant to send them my phone.
Can I ask how you used the cerium oxide? Does it need to be used with a small polishing wheel on something like a Dremel?
Many thanks in advance.
I guess you could contact the relevant Sony support email for your world region and explain the defect and the issues that other users have faced and see if they can guarantee a repair under warranty for you device and push the issue prior to sending it in for repair.
Failing that, I used the cerium oxide with a Drexel and felt polishing disk. I purchased carpro ceriglass as it’s a gentle formula you can use by hand on car windscreens. It did a good job, very minor surface swirls can be seen under the right light so I could go one step further with and ultra fine cerium oxide compound but the camera looks and works just fine. To protect the metal trim and glass back of the phone, I covered it with masking tape and used a clean sharp blade to cut out the hole around the camera glass before polishing. Makes clean up easier also. You need to keep working it a little bit at a time and keep the slurry wet and reapply as needed until you reach the result you’re after.
You can also up a replacement oem back housing from witrigs for a reasonable price. It’s a fairly straightforward swap out if you watch their repair videos, you just need to purchase the finger scanner sticker and lcd supporting frame sticker to put the phone back together properly with new adhesives.
slgalvin said:
I guess you could contact the relevant Sony support email for your world region and explain the defect and the issues that other users have faced and see if they can guarantee a repair under warranty for you device and push the issue prior to sending it in for repair.
Failing that, I used the cerium oxide with a Drexel and felt polishing disk. I purchased carpro ceriglass as it’s a gentle formula you can use by hand on car windscreens. It did a good job, very minor surface swirls can be seen under the right light so I could go one step further with and ultra fine cerium oxide compound but the camera looks and works just fine. To protect the metal trim and glass back of the phone, I covered it with masking tape and used a clean sharp blade to cut out the hole around the camera glass before polishing. Makes clean up easier also. You need to keep working it a little bit at a time and keep the slurry wet and reapply as needed until you reach the result you’re after.
You can also up a replacement oem back housing from witrigs for a reasonable price. It’s a fairly straightforward swap out if you watch their repair videos, you just need to purchase the finger scanner sticker and lcd supporting frame sticker to put the phone back together properly with new adhesives.
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Click to collapse
Hi,
Thanks for your reply.
I have submitted photos of the defect on my device to Sony UK support and awaiting their response.
Failing that I'll have to consider the cerium oxide option as replacement back covers in the uk are nearly £100!
Many thanks
This happened to mine, and it was accepted for repair under the warranty.