Hello, this is my first time posting on this forum, great forum!
Now to my issue!
Bought gold version 3 weeks ago and on this sunday the frosted backglass cracked by it self, or atleast with no fall to the ground.
(Would love to post picture of the crack but XDA has 10 post rule, comming soon)...
This happend, i guess in my front pocket while driving for less than 20 min, i'm 100% that is was not cracked before i left. i did a web search to check if this may be an reported problem. only other source i could find was an comment on theverge.com but their phone had a similar type of crack as mine had and it cracked without abuse.
So im wondering, do other people have this problem?
I just sendt my phone to get serviced on warrenty, but as broken glass usally get dismissed as user error, i want to get other stories like mine to back up my claim as production error.
If others have this similar crack, please post about it, a picture would help and tell shortly how it happend. Thank you.
I did have this issue with my Z3, not dropped, but a giant big crack did appear.
I sent in for warranty to the 3rd party company that handles it here in Australia (can't remember their name but they weren't very good) and no surprise they said no to a warranty.
I hope this doesn't happen to my Z5!!!
I already know 2 more cases of Z5 with cracked back without any further fall damage. Most of these cases are after playing a game for a while or doing something else that heats up the phone a lot. I know i am never buying a sony ever again. This has been a problem ever since the first Z serie came out all sony does is pull out a big fat middle finger.
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Has been a Problem with any glass back cover on any phones. Slap on a screen protector and youre good to go.
just use a screen protector? won't help with self cracking. i'ts a 700+ dollar device. it should not do that. but yea, glass may crack sometimes. but Sony knows that the glass have cracked in earlier phones, should have learned to avoid that, though on the Z5 it seems like they have tried to make the glass more protected against fall damage.
Had Z, Z1, Z2, Z3 and Z5. No cracked glass, back or front.
Sindregars said:
just use a screen protector? won't help with self cracking. i'ts a 700+ dollar device. it should not do that. but yea, glass may crack sometimes. but Sony knows that the glass have cracked in earlier phones, should have learned to avoid that, though on the Z5 it seems like they have tried to make the glass more protected against fall damage.
Click to expand...
Click to collapse
dont underestimate a piece of plastic, you have no idea how many times that piece of plastic sheet saved my phones from cracking. I dropped my original Z Nth times and it didnt even crack/scratch a bit. There is another purpose for screen protectors other than preventing the screens from scratching.
augie7107 said:
Had Z, Z1, Z2, Z3 and Z5. No cracked glass, back or front.
Click to expand...
Click to collapse
Same here... Very good experience with XZs phones and never faced a cracked without drop
Not Lucky guy you are
LitoNi said:
dont underestimate a piece of plastic, you have no idea how many times that piece of plastic sheet saved my phones from cracking. I dropped my original Z Nth times and it didnt even crack/scratch a bit. There is another purpose for screen protectors other than preventing the screens from scratching.
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Click to collapse
Yes, a screen protector will help against fall damage. but when it cracks by it self, it's not that usefull. And my last phone (Z3) needed to faceplant a concret floor to crack the screen. so that the Z5 is cracking without falling is not the same case.
Anyway, Talked with Sony's Nordic support team. They said that my type of crack, "Hairline crack" should be coverd by Warrenty. But with a 3 party repair firm, they may say otherwise. my phone just arrived this morning. Will update status.
GiGi. said:
I already know 2 more cases of Z5 with cracked back without any further fall damage. Most of these cases are after playing a game for a while or doing something else that heats up the phone a lot. I know i am never buying a sony ever again. This has been a problem ever since the first Z serie came out all sony does is pull out a big fat middle finger.
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Click to collapse
i really feel sry for u man but i can tell u from my experiance ,that i never had such problem...i had xperia Z(my mother still using it),Z2(my brother also has it) and now Z5 and i was playing games alot and all the phones were hot while playing intensively but never cracked back panel i really dont know how that happend to u...maybe ur just unlucky or so
GiGi. said:
I already know 2 more cases of Z5 with cracked back without any further fall damage. Most of these cases are after playing a game for a while or doing something else that heats up the phone a lot. I know i am never buying a sony ever again. This has been a problem ever since the first Z serie came out all sony does is pull out a big fat middle finger.
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Click to collapse
That looks like a crack by external force in small areas creating the ripples. Kinda interesting that the crack goes past the lens cover in plastic in a straight line. Almost like it is photoshopped considering the cracking line on the SONY logo and how it goes over and under with no separation and that it seems to have different resolution vs phone when zoomed in..
Neverthless the same was heared with previous Z models and looking at many of the photos it was evident that both cracking and bending was by user and external force applied. Everyone is innocent they say.. mmm well..
Why glass anyway?
Does anyone know why Sony even bothered to use glass for the rear? I mean, it looks like plastic, feels like plastic and even sounds like plastic when you tap it.
Is it just to prevent scratching?
ricodredd said:
Does anyone know why Sony even bothered to use glass for the rear? I mean, it looks like plastic, feels like plastic and even sounds like plastic when you tap it.
Is it just to prevent scratching?
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The like to use "premium" materials for their flagship phones.
Glass feels expensive, feels premium.
Miroslav.Cvejic said:
The like to use "premium" materials for their flagship phones.
Glass feels expensive, feels premium.
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Click to collapse
I said it looks, sounds and FEELS like plastic. Sorry, not getting the premium vibe there...
Phone's sweet though. No complaints except I should've gotten the green one.
Out of curiosity. The ones that have cracked backsides, do you use the phones vibrate function a lot? Wondering becouse it is really strong and might create oscillation waves that maybe weakens the Dragonglass.
EQ2000 said:
do you use the phones vibrate function a lot?
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Click to collapse
What are you insinuating?
ricodredd said:
What are you insinuating?
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Click to collapse
That glass is sensitive to oscillating vibrations and might make it more pron to break in certain conditions.
Woke up to this little surprise.
The Phone was lying on my table over night (not loading or anything).
Full size picture: https://www.dropbox.com/s/7pewrhpcejccuyx/2015-11-13 11.25.39.jpg?dl=0
seems like all these issues are just the back, also, users don't have screen protectors on it. Just pointing out the "obvious." just dropped my phone from waist height on to the wooden floor and the screens didn't crack at all nor are there any dents. thank god to the screen Ps. Don't get why you guys are so against screen Ps......
glass crack because of heat and the external temperature, this is called "stress cracks." Why is the back cracking most often? because there is more heat produced on the back than the front. and sorry guys we don't live in an era where glass don't crack, live with it or prevent it.
Don't have anything against sp's, i like peeling of the plastic on new stuff, sp's resembles that so in my case I will peel it of after a couple of days. anyhow, i don't think a sp would have helped my crack or F_spindels. if there is a problem with the production of the Z5, the glass will break, SP or not.
wooden floors are not that hard of a surface to hit, never broken a screen on wooden floors. Tiles and concrete have been killers in the past for me.
Related
Hi
So here I am, it just happened to me, the back cover of my Z2 self cracked ! I left it on a shelf, inside it's pouch (Adore June case), and when I took it a few minutes later, the back was all cracked.
The phone didn't fell, nio shock at all, nothing. Temperature was ambiant, about 20°c, without any big variations.
So I'd say, for a piece a of technology I bought exactly 555 € 2 month ago, it is just unbelievable, unacceptable !
It was my first Sony phone, and it will be the very last.
Other than that, I was really satisfied with it.....until it decides to harm itself !
Now the good part of the story is, when I contacted the seller, Purnima Digital, they oriented me to their warranty service, who reacted very well and fast. I was about to send them the phone, for free, for an expertise, but when I called them, they advised me to wait, because they already had hundreds of Z2 with the same issue, and for now Sony hadn't accepted to repair under warranty !!!!
They told me they were negotiating with Sony, with the help of a consumers association, to make Sony accept their production deffective issues.
So voilà my story with Sony. I will keep you informed about the outcome, hopefully Sony will take their responsibility.
As soon as I will have my Z2 repaired, first thing I will sell it. And never again I will hear about Xperia phones !
I have a Z2 Tablet, which for now is very well and doesn't seem to want to Crack it self,.....
I have a IPhone 5s for the work, and i will stick to it now. no matter what we think about Apple vs Android, at least I will not have these problems with the 5s.
Good luck with yours !
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I think you had bad luck my friend,my Z2 is without any gaps and any other problems so only bad luck.
Sent from my D6503 using XDA Premium 4 mobile app
I'm perfectly happy with my Z2 that I bought right after it was released in my country in May. I have had no issues with it whatsoever and it's still without a scratch even without a case. That being said, if you have accidentally left your phone in direct sunlight it could cause the backplate to crack due to heat. If that is not the case then you've been really unlucky and for that I empathize with you. Good luck with your phone and whatever you choose to do with it if/when you get it back.
In that case here is the next question..what kind of glass is the back + the front one? It would be nice if they start making dragontrail glass for the back at least... :/ Ive heard that many Z Z1 Z2 users suffer that problem.Im quite affraid for mine too :/
Now people will start to understand why anti shatter film was important.
Luhccas-X10 said:
Now people will start to understand why anti shatter film was important.
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Click to collapse
Yep ; FYI, i had put on the back the NILKIN plastic film provided when you purchase the Tempered glass pack for the front panel....i was sure the back didn't need a tempered glass as well, and i was confident the plastic one would be OK, knowing the phone will be in a case...
Well now i know that it was not sufficent at all.
It was surely bad luck for me with this unit, even if there are many other users in the same position, but anyway i advise you all to put a tempered glass protection on the back as well.
The anti shatter film was better than any tempered glass protection.
Due to it's malleability impacts get softened.
Replacing the back is pretty cheap <$20 and easy though. Good thing it's not the front...Cost me 100 to buy a replacement LCD.
My screen self cracked yesterday.
After about 30 minutes I had an rma filed with a label on the way, hopefully the techs can see this wasn't an issue of "accidental damage " instead a fault in the design.
Hoping it's fixed and sent back!
kylecummins said:
My screen self cracked yesterday.
After about 30 minutes I had an rma filed with a label on the way, hopefully the techs can see this wasn't an issue of "accidental damage " instead a fault in the design.
Hoping it's fixed and sent back!
Click to expand...
Click to collapse
My screen cracked itself, too - Sony Germany refused the warranty!
I hope they will get this sorted, soon! It's unacceptable!!
My Z2 has faulty back cover also. It's not cracked, but is not glued properly so the edge near the USB port kinda pops out. I can press and it sticks back but then it pops out again after a while. I doubt it's waterproof. The phone is less than one month old.
Miroslav.Cvejic said:
My Z2 has faulty back cover also. It's not cracked, but is not glued properly so the edge near the USB port kinda pops out. I can press and it sticks back but then it pops out again after a while. I doubt it's waterproof. The phone is less than one month old.
Click to expand...
Click to collapse
Warranty.
Sent from my D6503 using XDA Premium 4 mobile app
Mine prev. Z2 was aslo same fault as op , after 2 weeks of use and no drops no keys in pocket,no pushing nothing,the back cover cracked from the upside to the bottom,but here in bulgaria my retailer changed the phone after 2weeks of pushing from my side under the phone and sony support here is alfuw , it is deffect from the phone bro , go and insist for changing not repairing, its from their f**** deffect batches
Sent from my D6503 using XDA Premium 4 mobile app
This is that kind of phone that needs a case 100% if you want it to be protected and safe for a longer period of time. ( I am from that kind of persons that are using the phone naked (its a damn Z series..u took the phone for its classy look too,but here i can't risk anymore :/ )) Screen protectors from both sides wont save it too.Ive read alot and..too much ppl complaining from cracked Z2s.Too sad that Sony didn't put a Dragontrail/Corning Gorilla..front and back glass.
The back glass on mine self-cracked. It has been in a case since an hour after I received the phone. It sits most of the day on my desk at work, or on the kitchen bench at home. Last week I discovered a single crack across the back panel.
I took it to the Telstra shop and they said Sony will not accept warranty claims for physical damage. I am going to follow up with Sony as this sounds ridiculous. The phone is not fit for purpose. None of the smartphones nor PDAs I have had (going back 14 years now) have ever suffered any damage or cracks.
delete please
hotnikkelz said:
Replacing the back is pretty cheap <$20 and easy though. Good thing it's not the front...Cost me 100 to buy a replacement LCD.
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Click to collapse
'Cept that the $20 replacement back cover does not include the NFC that is originally attached to the back.
zanndoth said:
'Cept that the $20 replacement back cover does not include the NFC that is originally attached to the back.
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Click to collapse
it doesn't??? OMG that sucks!!! even an original Sony one?
Had my Z2 self crack also the other day... used it and it was fine, checked back half an hour later and the screen was shattered. The shatter pattern is very similar to the pics posted at the beginning of this thread except mine is on the digitizer. It's obviously not from an impact/drop (I know this because I didn't drop it and the chassis is unmarked) but more so because of the pattern of the crack, no bullseye or spiderweb. Even more so because the phone wasn't moved during the time when it cracked....
Needless to say I was extremely annoyed, luckily I had the in box screen protector on so it didn't leave shards of glass all over the place. Just need to decide what to get next, does seem like this is an issue with only a few Z2's, my gf and sister have z2's which theyve dropped god knows how many times and their glass is unmarked, mine on the other hand has never been dropped. Anyway not sure whether to just wait for the Z3 instead of getting another Z2 (don't think I could live without a waterproof phone so that eliminates pretty much everything apart from Sony)
I am from Croatia. My first Z2 was foulty too. It was heating quickly, back glass cracked, wather demaged microfon and wather was all around camera. At first after 5 days I sent it service repair refused to change the phone claiming that this was physical damage. Then I asked for explanation and yelled on them and then they called me after 3 weeks to tell me that they are going to give me new one after long consultation with Sony in Europe.
With this new Z2 I don't have any problems and no quick heating.
I have my Z2 so 2months and I'm beggining to see some scratches on the rear camera in direct light. There are no problems in making pictures tho. I'm really careful with my device too.
FIX:
asif4self said:
Put a tiny drop of water on the lens and gently rub the corner of a credit card onto the lens. I had the same issue with my HTC One M8 lens and performed the same method and its crystal clear now.
PS: Don't rub hard or you break the lens glass.
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I've got them too, mine is 2 months old.
6 months old and did not have a single scratch. That is anti ultraviolet coating. Wipe it out and everything is fine.
El.Guaje said:
6 months old and did not have a single scratch. That is anti ultraviolet coating. Wipe it out and everything is fine.
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Click to collapse
Its been there for an purpose.No hard feelings,but when its gone i doubt everything will be like it was there when its wiped out. I have the same issue and rly don't know how did that happened when i bought a back screen protector + case the same day.. I hope your words are true tho and this wont affect the lense. Havent noticed difference in the pictures in daylight tho.
El.Guaje said:
6 months old and did not have a single scratch. That is anti ultraviolet coating. Wipe it out and everything is fine.
Click to expand...
Click to collapse
With what did you wipe it?
same thing here
I have the same i think its even worse than yours..
Lens Scratches
beni8978 said:
With what did you wipe it?
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Put a tiny drop of water on the lens and gently rub the corner of a credit card onto the lens. I had the same issue with my HTC One M8 lens and performed the same method and its crystal clear now.
PS: Don't rub hard or you break the lens glass.
Some people use toothpaste and it works good but..
Like someone said earlier it's there for a purpose. It's the anti-reflective coating and when you will rub it off the quality of photos will deteriorate in direct light, no question about that. It won't be that much visible but you should know about that before you do it, not after.
Any way sony could fix that for us? Or someone tried to give his Z2 to sony centre and get an replacement camera glass? (btw the picture u gave is zoomed only not taken with/without ar coating. And about cleaning it..im too afraid that i could scratch the glass itself.
Just read abit for that problem.It occurs to every phone with AR coating camera glass and the problem is that the lens is exposed to excessive amount of sun light of heat,the AR coating will start cracking itself cos of the hight temperature.Lots of users reproted that the AR coating started to flake off and their pictures began to get blurry.Cleaning the lense glass with alcohol will do the job and bring the sharpness to your pictures,but will affect the light influence in the pics. I will personaly try giving my phone for repair/replacement.
effective said:
btw the picture u gave is zoomed only not taken with/without ar coating
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Click to collapse
Nope, look carefully at the position of cars, guardrails etc.
effective said:
Any way sony could fix that for us? Or someone tried to give his Z2 to sony centre and get an replacement camera glass?
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Click to collapse
Sony doesn't want to repair this (they say it's a user fault - bad usage of phone) just like HTC (One M8 have a much bigger issue with this coating on One M8).
To repair this you need to replace back panel, lens cover is integrated.
effective said:
Just read abit for that problem.It occurs to every phone with AR coating camera glass and the problem is that the lens is exposed to excessive amount of sun light of heat,the AR coating will start cracking itself cos of the hight temperature.Lots of users reproted that the AR coating started to flake off and their pictures began to get blurry.
Click to expand...
Click to collapse
That's not entirely true. Every good camera lenses have this coating. After long usage it may start to flake if it's poor quality. Another reason may be bad treating with chemicals.
In smartphone department quality of this coating is not as good (in most cases whole smartphone is cheaper than proper camera lenses). When there is some problem at manufacturing stage (like in One M8) or just very poor quality control (Z, Z1, Z2, compacts all have this problem) we see that this coating starts to flake very early. Sony and HTC should repair this, but they can say that you used chemicals cleaning your phone and destroyed it yourself and you can't do much about it.
Heat from excessive amount of sun light can be a reason too, but mostly in sunglasses left in direct sunlight for too long. In camera lenses (standalone or smartphone) destroyed coating is a result of bad manufacturing and bad usage, MOSTLY - not always of course.
monry said:
Nope, look carefully at the position of cars, guardrails etc.
Sony doesn't want to repair this (they say it's a user fault - bad usage of phone) just like HTC (One M8 have a much bigger issue with this coating on One M8).
To repair this you need to replace back panel, lens cover is integrated.
That's not entirely true. Every good camera lenses have this coating. After long usage it may start to flake if it's poor quality. Another reason may be bad treating with chemicals.
In smartphone department quality of this coating is not as good (in most cases whole smartphone is cheaper than proper camera lenses). When there is some problem at manufacturing stage (like in One M8) or just very poor quality control (Z, Z1, Z2, compacts all have this problem) we see that this coating starts to flake very early. Sony and HTC should repair this, but they can say that you used chemicals cleaning your phone and destroyed it yourself and you can't do much about it.
Heat from excessive amount of sun light can be a reason too, but mostly in sunglasses left in direct sunlight for too long. In camera lenses (standalone or smartphone) destroyed coating is a result of bad manufacturing and bad usage, MOSTLY - not always of course.
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Click to collapse
I guess the only thing i can do is to wipe it off and deal with it than.No guarantee that if i get an replacement (which wont happen) the ar coaing wont flake off again. :silly: Strange is that i have an ZR as well - dived in salt water and stuff with it and the coating its perfectly fine..
beni8978 said:
With what did you wipe it?
Click to expand...
Click to collapse
Just use axeton
effective said:
I guess the only thing i can do is to wipe it off and deal with it than.No guarantee that if i get an replacement (which wont happen) the ar coaing wont flake off again. :silly: Strange is that i have an ZR as well - dived in salt water and stuff with it and the coating its perfectly fine..
Click to expand...
Click to collapse
I had the exact issue on my Z tho.
Ok.Just to share with you guys.Ive removed the AR coating (or what was left of it) and the glass is crystal clear now , as the pictures i made from now on.They are sharp without distorsion and noise or blury.It helped me alot.The only disatvantage is that if direct sunlight fell on an object that you want to snap.It will get abit blurry,shiny.But there is a fix for that too.If you want to focus that object,just zoom abit,step closer to it,or fix the exposure of the picture before taking it.These things will do the job perfectly.Cheers.
I used a dab of toothpaste and a cotton swab. Took the scratched and blurry coating off without damaging the camera lens. Rinse afterward. I would advise against using any harsh chemicals.
monry said:
Nope, look carefully at the position of cars, guardrails etc.
Sony doesn't want to repair this (they say it's a user fault - bad usage of phone) just like HTC (One M8 have a much bigger issue with this coating on One M8).
To repair this you need to replace back panel, lens cover is integrated.
Sony does repair it! Got my back panel replaced with a new one, got my phone today only, it's as good as new!
I had the same problem, took it to the service centre, they submitted it and gave back an almost new (with back panel replaced) phone in just 6 days. So please don't reach any conclusion before you try the proper way.
Thanks.
Sent from my D6502 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
effective said:
Sony does repair it! Got my back panel replaced with a new one, got my phone today only, it's as good as new!
I had the same problem, took it to the service centre, they submitted it and gave back an almost new (with back panel replaced) phone in just 6 days. So please don't reach any conclusion before you try the proper way.
Thanks.
Sent from my D6502 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
In Poland Sony doesn't repair it and it didn't repair in Z or Z1 as well. In most cases at forums people have problems with warranty repair this too so maybe you are the chosen one?
Had the same thing & had some kind of stains that i think were caused by water, even ruined the quality in daylight :\ fixed it by rubbing shampoo on the lens "sounds silly but it actually worked "
The same for me and maybe worse.. BUT THEY DISAPPEARED AFTER FEW MONTHS LATER!!
On sunday, I pre ordered a 128gb s6 edge on tmobile's website, it arrived on tuesday, and as soon as I turned it on I noticed dead pixels and also i noticed under direct sunlight that the screen had scratches everywhere, i paid almost one thousand dollars for this and I found that unacceptable, so I called TMobile and they said I had to return the phone, wait until they refunded my money and then I could order another one OR I could buy another one and pay for it and return this one. So I just went ahead and placed another order and they overnighted a new phone to me. The phone arrived today, and it also has dead pixels or something black under the display (very noticebale) and also has a really scratched screen. The phone is nice, it works fine most of the time, but my problem is not with the software, it is with the lack of quality control Samsung is showing with this release.
I decided to return both phones, and i will be sticking with my iphone 6 until Samsung gets their act together, I dont want to throw Samsung under the but for a flagship phone, this issues should be non-existent. My advice to anyone that has ordered a s6 edge, is to check your screen for any dead pixels, and to check your phone;s screen under direct sunlight and see if you find any scratches.
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Don't be so sure that it's Samsung. Having this kind of issue twice in a row is a more likely sign of mishandling during delivery than an actual quality control issue.
I'd consider trying to see if I could get the device shipped to my carrier's local store for pickup, as delivery companies tend to be a bit more careful when shipping things to businesses than to consumers.
Same exact thing with my s6 edge 32gb. Small scratches allike over the screen.
My new one came today but I didn't open it yet to check.
Wow !! After that I will prefer to buy at the store after the April 10 !
Sent from my iPhone using Tapatalk
Poetique said:
Don't be so sure that it's Samsung. Having this kind of issue twice in a row is a more likely sign of mishandling during delivery than an actual quality control issue.
I'd consider trying to see if I could get the device shipped to my carrier's local store for pickup, as delivery companies tend to be a bit more careful when shipping things to businesses than to consumers.
Click to expand...
Click to collapse
I would find it virtually impossible for the delivery company to scratch the screen. Each phone should have a screen cover installed at the factory. The dirt under the glass or dead pixels with 2 units delivered to the same person is also disturbing.
Sent from my iPhone 6 Plus using Tapatalk
Oh wow! Mine is all scratched up as well =( Right when I took it out of the box I noticed a pretty substantial scratch on the display. Then when I looked more closely, in more revealing lighting, I saw that I had light scratches all over the entire display. I am NOT happy with this. I will be getting a regular S6 for review when I can. If some of you are seeing the same things that I am, then statistically speaking, this is a pretty wide-spread issue. If you and I are seeing these scratches, it means that others are as well. I will keep a close eye on this.
americasteam said:
I would find it virtually impossible for the delivery company to scratch the screen. Each phone should have a screen cover installed at the factory. The dirt under the glass or dead pixels with 2 units delivered to the same person is also disturbing.
Sent from my iPhone 6 Plus using Tapatalk
Click to expand...
Click to collapse
You'd only find it virtually impossible if you've never been inside of a UPS or FedEx shipping facility (probably the USPS too, but I havn't actually been to the inner portions of one of those). I actually have never received a FedEx package to my area that wasn't beat up to some degree.
When I say that packages are literally occasionally tossed several YARDS across a room, I'm not kidding. And if whoever is supposed to catch them misses, well... what goes up eventually comes down lol.
The use of screen/devices covers only has one real effect, and that's preventing EXCESSIVE dust. Obviously, dust is dust, and you can't just eliminate it. It'll do a bit to stop scratches, but if a bit of fine debris that just so happens to get trapped under the dust cover it can still lead to scratches if the device gets shaken about in the box. And of course it does nothing to protect against impact damage, which is one potential cause of dead pixels.
I want to see what happens when other carriers start shipping. On that note, what courier is responsible for T-Mobile orders?
Edit: I'm also going to assume that everyone around here is aware of the fact that Gorilla Glass is visible to the naked eye if you have sharp eyesight, and that the "scratches" probably aren't scratches if they're uniform and follow some sort of pattern (you'd be surprised how many people thought they had scratched devices in the early days of Gorilla Glass lol).
Any pictures from any of you?
I just checked my screen. Zero scratches. Scared me for a second.
i expect these devices are assembled in vacuumed containers, in a similar fashion to hard drives, as such dust/particles are a non issue and it isnt possible to get dust under one of the plastic covers unless they are tampered with down the line - again this would just be my expectation but i would be surprised if this assessment wasnt accurate.
rjwdon said:
i expect these devices are assembled in vacuumed containers, in a similar fashion to hard drives, as such dust/particles are a non issue and it isnt possible to get dust under one of the plastic covers unless they are tampered with down the line - again this would just be my expectation but i would be surprised if this assessment wasnt accurate.
Click to expand...
Click to collapse
You expect alot from mass manufacturing/assembly lol.
The kind of operation you're talking about would be more likely to be found when dealing with either small-scale manufacturing or manufacturing of devices that never touch human hands before reaching the consumer. Neither case applies to Samsung devices.
angelofmusic said:
Oh wow! Mine is all scratched up as well =( Right when I took it out of the box I noticed a pretty substantial scratch on the display. Then when I looked more closely, in more revealing lighting, I saw that I had light scratches all over the entire display. I am NOT happy with this. I will be getting a regular S6 for review when I can. If some of you are seeing the same things that I am, then statistically speaking, this is a pretty wide-spread issue. If you and I are seeing these scratches, it means that others are as well. I will keep a close eye on this.
Click to expand...
Click to collapse
Oh no Both S6 Edges I have received both have the scratched screens. This is bad.
while thats true, it is a proceedure in place for hard drives, they literally will not work if there is a single speck of dust on the platter - if anything at all interferes with the read-head it will scratch the platter and bam dead hard drive.
it is entirely possible they dont use vacuum chambers for assembling phones however, I will grant you that lol
just try to clean the screen !
i thought i scratched my NoteEdge too but after i clean the screen, the scratches are gone !
are
netnerd said:
just try to clean the screen !
i thought i scratched my NoteEdge too but after i clean the screen, the scratches are gone !
are
Click to expand...
Click to collapse
Doesn't work.
There is no distinct pattern . They go in every which direction. I haven't seen this before and trust me when I say, I have reviewed A LOT of phones. It's strange to see gorilla glass 4 scratching this way. I have had my Note 4 for many months and it looks fantastic. I can see a few hairline scratches but nothing like what I already see on this less than a day old S6 Edge. At this point, I really can't pin down the cause. However, this is not made up. When I was at MWC I saw many, many models and didn't see any scratches on the displays. You bet once this device is more widely released that I will be exchanging mine!
So for those with scratched screens... how have you tried to go about cleaning them? And do the T-Mobile units come with a dust cover or a screen protector? If it's the latter, you might definitely want to try cleaning them as you could just be seeing small bits of adhesive.
angelofmusic said:
There is no distinct pattern . They go in every which direction. I haven't seen this before and trust me when I say, I have reviewed A LOT of phones. It's strange to see gorilla glass 4 scratching this way. I have had my Note 4 for many months and it looks fantastic. I can see a few hairline scratches but nothing like what I already see on this less than a day old S6 Edge. At this point, I really can't pin down the cause. However, this is not made up. When I was at MWC I saw many, many models and didn't see any scratches on the displays. You bet once this device is more widely released that I will be exchanging mine!
Click to expand...
Click to collapse
Do you have black or white?
Scratches are scratches...
Poetique said:
So for those with scratched screens... how have you tried to go about cleaning them? And do the T-Mobile units come with a dust cover or a screen protector? If it's the latter, you might definitely want to try cleaning them as you could just be seeing small bits of adhesive.
Click to expand...
Click to collapse
There was the standard plastic dust protector. All looked perfect as I pulled it out of that sleeve. Immediately I looked at the display and saw a pretty deep scratch. I thought it was adhesive and I rubbed at it. It didn't go away. Then I could feel it with my fingernail. Next I looked at the entire display in the light and I saw hairline scratches all over the place. Something is definitely going on here.
---------- Post added at 01:28 AM ---------- Previous post was at 01:27 AM ----------
DrexelDragon said:
Do you have black or white?
Click to expand...
Click to collapse
Mine is black but I can't see that mattering much, unless one particular factory dealt with our models and they were only black...
angelofmusic said:
There was the standard plastic dust protector. All looked perfect as I pulled it out of that sleeve. Immediately I looked at the display and saw a pretty deep scratch. I thought it was adhesive and I rubbed at it. It didn't go away. Then I could feel it with my fingernail. Next I looked at the entire display in the light and I saw hairline scratches all over the place. Something is definitely going on here.
Click to expand...
Click to collapse
That's very odd, and does sound like the sort of thing that would happen when there's a combination of an issue with fine debris getting trapped under the dust cover and the device being shaken about during shipping as it's unlikely that such a thing would pass any QA inspections.
The only unusual thing is that you said there was a DEEP scratch, and fine debris wouldn't cause that. Larger debris could, but that would indicate someone just being careless while packaging the device.
http://imgur.com/bY2nVZC
Well this just happened. DON'T face down you S7/S7 edge on the table, unless it's made of sponge.
So sorry to see that...
Sent from my SM-G935F using Tapatalk
Darn man, I always put my phone face-down on multiple different surfaces, non of them are rough or hard though (hard plastics and wood). Did you move your phone a lot or did this happen when the phone vibrated due to messages/calls?
I'd like to know how that happened also, i've placed ever galaxy phone i've had faced down and never experienced that, sorry to see that happen to a new phone but definitely let us know, how it happened.
i will never understand why anyone would buy a new beautiful device like this, and NOT immediately put a case on it. problem solved. how many people every new device, end up messing something up, just because they don't put a case on them. $800 device, most cases $20. wow! take out a foursquare warranty, and use it.
stevae said:
i will never understand why anyone would buy a new beautiful device like this, and NOT immediately put a case on it. problem solved. how many people every new device, end up messing something up, just because they don't put a case on them. $800 device, most cases $20. wow! take out a foursquare warranty, and use it.
Click to expand...
Click to collapse
I will never understand why anyone would buy a new beautiful device like this, and immediately PUT a case on it. I can totally understand why someone would not want to ruin the look and handling of this beautiful device. Well, when not laying you phone on a table full of sand that is.
I totally agree with GiGi. On the other hand, one useful case is the Samsung Clear back which also lets you put your phone screen down without it making contact with the surface. It also doesn't take away too much of the design and feel of the phone.
F*cking hell. What is your table made of, sand paper? Lol
Sorry to hear this though, it hurt me a little looking at that pic.
u doing home btn scratch test or what mate?
× ⓢ7ⓔⓓⓖⓔ тαραтαℓк
That's unfortunate, but predictable if you're not using a cover. The button raises higher than the screen, so it stands to reason it will be making contact with the surface you're placing the phone on, and as it isn't glass (or doesn't appear to be), it will scratch and mark. It's simply another reason why covers are needed on this phone. If I place mine face down, the ridges of the top and bottom of the cover is what makes contact with the surface, rather than any part of the phone.
---------- Post added at 09:37 AM ---------- Previous post was at 09:36 AM ----------
GiGi. said:
I will never understand why anyone would buy a new beautiful device like this, and immediately PUT a case on it.
Click to expand...
Click to collapse
You missed the opening post I take it?
Beefheart said:
That's unfortunate, but predictable if you're not using a cover. The button raises higher than the screen, so it stands to reason it will be making contact with the surface you're placing the phone on, and as it isn't glass (or doesn't appear to be), it will scratch and mark. It's simply another reason why covers are needed on this phone. If I place mine face down, the ridges of the top and bottom of the cover is what makes contact with the surface, rather than any part of the phone.
---------- Post added at 09:37 AM ---------- Previous post was at 09:36 AM ----------
You missed the opening post I take it?
Click to expand...
Click to collapse
I don't think he did, and I agree with him completely. Buying the thinnest and sleekest phone and throwing on a big cheap plastic box around it is beyond silly, in my mind. Industrial design is about look and *feel*, both of which get destroyed by putting a case on a phone.
xxaarraa said:
I don't think he did, and I agree with him completely. Buying the thinnest and sleekest phone and throwing on a big cheap plastic box around it is beyond silly, in my mind. Industrial design is about look and *feel*, both of which get destroyed by putting a case on a phone.
Click to expand...
Click to collapse
You might have had a point if throwing a 'cheap plastic box' on the phone was the only option. But it isn't. An example:-
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- A good compromise between protection and feel/looks.
- All about protection and sod the feel/looks.
I have a susipcion you have the latter in mind when it comes to covers for this phone. Still, in 12 months time when your phone is covered in marks and scratches, I'm sure it was worth it. Because, without some sort of cover on this thing, it will be impossible to prevent marks regardless of how careful you are. Well, short of living in a padded cell of course. Had the OP had the first protector on his phone, his home button would be scratch free.
Beefheart said:
I have a susipcion you have the latter in mind when it comes to covers for this phone. Still, in 12 months time when your phone is covered in marks and scratches, I'm sure it was worth it. Because, without some sort of cover on this thing, it will be impossible to prevent marks regardless of how careful you are. Well, short of living in a padded cell of course. Had the OP had the first protector on his phone, his home button would be scratch free.
Click to expand...
Click to collapse
What's the point in buying a phone, for its design features, and then sticking it in a god awful ugly case? Even the thinnest, most transparent, sleekest cases look sh*t and ruin the phone's look and feel.
I've never used a case on any of my phones. Ever. And I never will. And who cares if it picks up a mark here or there? Of course no one likes it when their new phone gets damaged, but you're buying it to use it aren't you? After a year or two in a case, you take it out without a scratch on it... then sell it on. What was the point?
Biggenz said:
What's the point in buying a phone, for its design features, and then sticking it in a god awful ugly case? Even the thinnest, most transparent, sleekest cases look sh*t and ruin the phone's look and feel.
I've never used a case on any of my phones. Ever. And I never will. And who cares if it picks up a mark here or there? Of course no one likes it when their new phone gets damaged, but you're buying it to use it aren't you? After a year or two in a case, you take it out without a scratch on it... then sell it on. What was the point?
Click to expand...
Click to collapse
Then we have a completely different outlook on property and what we're prepared to do to look after it. Also, a different opinion on what constitutes 'god awful ugly' it seems. You make it sound like the phone, in order to protect it, needs to be made to look like a 1960s Star Trek prop. That simply isn't the case.
For me, a small compromise between the look/feel of a phone and protecting it is fine, especially when you're paying this amount of money for it. You clearly feel different and don't mind the risk of scratches, marks and cracking the screen from even small drops (see this thread). Not an issue, and neither outlook is right or wrong, just different
Beefheart said:
Then we have a completely different outlook on property and what we're prepared to do to look after it. Also, a different opinion on what constitutes 'god awful ugly' it seems. You make it sound like the phone, in order to protect it, needs to be made to look like a 1960s Star Trek prop. That simply isn't the case.
For me, a small compromise between the look/feel of a phone and protecting it is fine, especially when you're paying this amount of money for it. You clearly feel different and don't mind the risk of scratches, marks and cracking the screen from even small drops (see this thread). Not an issue, and neither outlook is right or wrong, just different
Click to expand...
Click to collapse
I do compromise on protecting my phone. I always use tempered glass screen protectors.
Not that these are forthcoming for the S7 Edge so gotta be extra careful in the meantime...
Biggenz said:
I do compromise on protecting my phone. I always use tempered glass screen protectors.
Not that these are forthcoming for the S7 Edge so gotta be extra careful in the meantime...
Click to expand...
Click to collapse
Unfortunately, you won't get a glass screen protector for this phone that you will be prepared to leave on it for more than a few days. It's the only thing I miss about flat screens. My brother bought around ten different brands of these for his S6 Edge over the last 12 months and not one worked properly without constantly raising on the edges. Some were better than others, but overall they simply couldn't get the curve shape exact.
The best plan is to install a good quality film protector like the Zagg HD Dry. If you look very closely, it doesn't look quite as good, nor feel quite as good if you're determined to notice the difference, but it's better than risking the screen.
I have to say that Samsung is quite stupid at many things. Like, why would you put a raised home button on a phone ? In a pocket it gets pressed many times, many people complaining. Why would you put plastic on top of the fingerprint scanner, instead of glass ? And why encourage people to place their phone face-down on a table, with Edge features like edge illumination ? Why would you create an S-View case or Clear View case for a phone with Always-On display, only to disable the Always-On when the case is installed ? So much stupidity...
Beefheart said:
Unfortunately, you won't get a glass screen protector for this phone that you will be prepared to leave on it for more than a few days. It's the only thing I miss about flat screens. My brother bought around ten different brands of these for his S6 Edge over the last 12 months and not one worked properly without constantly raising on the edges. Some were better than others, but overall they simply couldn't get the curve shape exact.
The best plan is to install a good quality film protector like the Zagg HD Dry. If you look very closely, it doesn't look quite as good, nor feel quite as good if you're determined to notice the difference, but it's better than risking the screen.
Click to expand...
Click to collapse
That's not good news. I can understand it being a little harder making a screen protector for a curved screen but how hard can it be.
Zagg is in the process of making a fully curved tempered glass screen protector so will be interesting to see how that fits. Just wish they'd hurry up.
I never ever used any case or screen protector, and so far I must have been lucky.
I also do not want to destroy the beautiful design of modern handsets with cases etc...
And so far I've seen, every case is a big setback in aestethics!
On my last device, a S6e+, I do not have a single scratch, although I used it on a trip through south america very intense (also on the beach, going out ...)! And believe me, I'm a display hypocrite, a single scratch would drive me mad!
why do people question the point of putting a phone in a case on a thread with pictorial evidence of a phone damaged because it was not in a case?
I bought it 2 days ago, through this 2days' experience, I am really satisfied with its camera as well as the battery. Today when I hold it and it slid out from my hand and then fall down on the floor. I should say the distance between my hand and floor is only 0.3m or 0.4m. But! the screen has been totally crashed!! I never use a phone has that horrible quality. For my last phone, XR, even not crashed from 1m dropped without any protection and the screen didn't crash at all. What should I do? Ask google for help or find some fix shop? That's really a FUXKing day for me!
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jayxiao171735 said:
I bought it 2 days ago, through this 2days' experience, I am really satisfied with its camera as well as the battery. Today when I hold it and it slid out from my hand and then fall down on the floor. I should say the distance between my hand and floor is only 0.3m or 0.4m. But! the screen has been totally crashed!! I never use a phone has that horrible quality. For my last phone, XR, even not crashed from 1m dropped without any protection and the screen didn't crash at all. What should I do? Ask google for help or find some fix shop? That's really a FUXKing day for me!
Click to expand...
Click to collapse
Call Google. Maybe they will help you out. If not I saw teardown videos and this phone seems relatively easy to repair on your own, if you can find the parts.
Sent from my Pixel 3a using Tapatalk
The things with screens is it isn't really the height that kills them. It's how it lands that really decides if it will shatter or not. I've had phones survive being launched off my lap and across the parking lot but then not survive a less than a foot drop on to the floor in my house.
Maybe tell google you pulled it out of your pocket and it was smashed. If you say you dropped it regardless of height they will say no
pbanj said:
The things with screens is it isn't really the height that kills them. It's how it lands that really decides if it will shatter or not. I've had phones survive being launched off my lap and across the parking lot but then not survive a less than a foot drop on to the floor in my house.
Click to expand...
Click to collapse
I can second this. I had a phone dropped from my shirt pocket to the floor survive. (A roughly 1.5m drop) The same phone dropping less than 50 cm from my pants pocket to the floor while I was sitting on a curb shattered the screen.
Tbh its foolish not to have the phone wearing tempered glass and a case these days. Even if this is mid range £400 is still £400.
pbanj said:
The things with screens is it isn't really the height that kills them. It's how it lands that really decides if it will shatter or not. I've had phones survive being launched off my lap and across the parking lot but then not survive a less than a foot drop on to the floor in my house.
Click to expand...
Click to collapse
you are right, this phone land with its screen totally lip the floor.
Sturdyturdy said:
Tbh its foolish not to have the phone wearing tempered glass and a case these days. Even if this is mid range £400 is still £400.
Click to expand...
Click to collapse
Yeah, my fault, I regard it as a 200 phone...maybe
lol...it all depends on the point of impact..
i have seen phones with gorilla glass 5 also crack when dropped from similar height ..
cant blame the quality, as no screen manufacturer can say or claim "wont crack if dropped from less than 1m".
Where did you buy it from? You said two days ago, so maybe they will let you exchange it.
Thread Cleaned.
If there are legit ways please do help the OP else don't crowd the thread with replies irrelevant to Op's issue.
Thanks
SacredDeviL666.
pbanj said:
Where did you buy it from? You said two days ago, so maybe they will let you exchange it.
Click to expand...
Click to collapse
My friend give me as a gift, so I don't know where he bought..
jayxiao171735 said:
My friend give me as a gift, so I don't know where he bought..
Click to expand...
Click to collapse
Maybe see if he can exchange it
I'll add my name to the list. Wife dropped her phone from waist height yesterday. Bought on Sunday. Smashed screen. Our Cases are being delivered today. . We have insurance but still. Is Dragon tail glass that much weaker than Gorilla glass?
If you drop weighted glass on the floor 9 times out of 10 it will break no matter the height. If you don't have a case on and it doesn't break consider yourself lucky.
bobby janow said:
If you drop weighted glass on the floor 9 times out of 10 it will break no matter the height. If you don't have a case on and it doesn't break consider yourself lucky.
Click to expand...
Click to collapse
Totally. Not suggesting otherwise but still sucks. We bought at a store that didn't have cases, and had to wait for Amazon.
That said: anyone know the difference between the two glass types? I watched the bend test and thought it was pretty amazing how much pressure the phone withstood and didn't break.
teknhard said:
Totally. Not suggesting otherwise but still sucks. We bought at a store that didn't have cases, and had to wait for Amazon.
That said: anyone know the difference between the two glass types? I watched the bend test and thought it was pretty amazing how much pressure the phone withstood and didn't break.
Click to expand...
Click to collapse
Afaik there are no definitive tests to compare the 2. Anyone who says the dragontrail is weaker is speaking solely on the fact that it was cheaper to manufacture with this instead of gorilla glass. The jerryrigeverything video seems to suggest it scratches at the exact same level of the mohs hardness scale. I think a bad drop without protection is a bad drop, regardless which flavor of glass your device is rocking.
You looked into replacement options? Phone seems relatively simple to take apart based on teardown videos. Maybe save a few bucks and give a replacement a go, assuming parts are available.
Sent from my Pixel 3a using Tapatalk
jmtjr278 said:
Afaik there are no definitive tests to compare the 2. Anyone who says the dragontrail is weaker is speaking solely on the fact that it was cheaper to manufacture with this instead of gorilla glass. The jerryrigeverything video seems to suggest it scratches at the exact same level of the mohs hardness scale. I think a bad drop without protection is a bad drop, regardless which flavor of glass your device is rocking.
You looked into replacement options? Phone seems relatively simple to take apart based on teardown videos. Maybe save a few bucks and give a replacement a go, assuming parts are available.
Click to expand...
Click to collapse
Luckily I have insurance (figured going caseless, I would take it for the first month)
Screen replacement seems cheap. I think 129.00 in Canada through the shop
teknhard said:
Luckily I have insurance (figured going caseless, I would take it for the first month)
Screen replacement seems cheap. I think 129.00 in Canada through the shop
Click to expand...
Click to collapse
You'd be surprised what you can do yourself. There are very good teardown videos and you set yourself up just in case down the road. If parts are available on eBay you can save and learn.
Sent from my Pixel 3a using Tapatalk
teknhard said:
Totally. Not suggesting otherwise but still sucks. We bought at a store that didn't have cases, and had to wait for Amazon.
That said: anyone know the difference between the two glass types? I watched the bend test and thought it was pretty amazing how much pressure the phone withstood and didn't break.
Click to expand...
Click to collapse
It was years ago at this point but there was a video with a dude testing dragontrail and he did the usual crap, hitting it with a hammer, chucking it across a parking lot, running it over, etc.... It was fine.