I bought it 2 days ago, through this 2days' experience, I am really satisfied with its camera as well as the battery. Today when I hold it and it slid out from my hand and then fall down on the floor. I should say the distance between my hand and floor is only 0.3m or 0.4m. But! the screen has been totally crashed!! I never use a phone has that horrible quality. For my last phone, XR, even not crashed from 1m dropped without any protection and the screen didn't crash at all. What should I do? Ask google for help or find some fix shop? That's really a FUXKing day for me!
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jayxiao171735 said:
I bought it 2 days ago, through this 2days' experience, I am really satisfied with its camera as well as the battery. Today when I hold it and it slid out from my hand and then fall down on the floor. I should say the distance between my hand and floor is only 0.3m or 0.4m. But! the screen has been totally crashed!! I never use a phone has that horrible quality. For my last phone, XR, even not crashed from 1m dropped without any protection and the screen didn't crash at all. What should I do? Ask google for help or find some fix shop? That's really a FUXKing day for me!
Click to expand...
Click to collapse
Call Google. Maybe they will help you out. If not I saw teardown videos and this phone seems relatively easy to repair on your own, if you can find the parts.
Sent from my Pixel 3a using Tapatalk
The things with screens is it isn't really the height that kills them. It's how it lands that really decides if it will shatter or not. I've had phones survive being launched off my lap and across the parking lot but then not survive a less than a foot drop on to the floor in my house.
Maybe tell google you pulled it out of your pocket and it was smashed. If you say you dropped it regardless of height they will say no
pbanj said:
The things with screens is it isn't really the height that kills them. It's how it lands that really decides if it will shatter or not. I've had phones survive being launched off my lap and across the parking lot but then not survive a less than a foot drop on to the floor in my house.
Click to expand...
Click to collapse
I can second this. I had a phone dropped from my shirt pocket to the floor survive. (A roughly 1.5m drop) The same phone dropping less than 50 cm from my pants pocket to the floor while I was sitting on a curb shattered the screen.
Tbh its foolish not to have the phone wearing tempered glass and a case these days. Even if this is mid range £400 is still £400.
pbanj said:
The things with screens is it isn't really the height that kills them. It's how it lands that really decides if it will shatter or not. I've had phones survive being launched off my lap and across the parking lot but then not survive a less than a foot drop on to the floor in my house.
Click to expand...
Click to collapse
you are right, this phone land with its screen totally lip the floor.
Sturdyturdy said:
Tbh its foolish not to have the phone wearing tempered glass and a case these days. Even if this is mid range £400 is still £400.
Click to expand...
Click to collapse
Yeah, my fault, I regard it as a 200 phone...maybe
lol...it all depends on the point of impact..
i have seen phones with gorilla glass 5 also crack when dropped from similar height ..
cant blame the quality, as no screen manufacturer can say or claim "wont crack if dropped from less than 1m".
Where did you buy it from? You said two days ago, so maybe they will let you exchange it.
Thread Cleaned.
If there are legit ways please do help the OP else don't crowd the thread with replies irrelevant to Op's issue.
Thanks
SacredDeviL666.
pbanj said:
Where did you buy it from? You said two days ago, so maybe they will let you exchange it.
Click to expand...
Click to collapse
My friend give me as a gift, so I don't know where he bought..
jayxiao171735 said:
My friend give me as a gift, so I don't know where he bought..
Click to expand...
Click to collapse
Maybe see if he can exchange it
I'll add my name to the list. Wife dropped her phone from waist height yesterday. Bought on Sunday. Smashed screen. Our Cases are being delivered today. . We have insurance but still. Is Dragon tail glass that much weaker than Gorilla glass?
If you drop weighted glass on the floor 9 times out of 10 it will break no matter the height. If you don't have a case on and it doesn't break consider yourself lucky.
bobby janow said:
If you drop weighted glass on the floor 9 times out of 10 it will break no matter the height. If you don't have a case on and it doesn't break consider yourself lucky.
Click to expand...
Click to collapse
Totally. Not suggesting otherwise but still sucks. We bought at a store that didn't have cases, and had to wait for Amazon.
That said: anyone know the difference between the two glass types? I watched the bend test and thought it was pretty amazing how much pressure the phone withstood and didn't break.
teknhard said:
Totally. Not suggesting otherwise but still sucks. We bought at a store that didn't have cases, and had to wait for Amazon.
That said: anyone know the difference between the two glass types? I watched the bend test and thought it was pretty amazing how much pressure the phone withstood and didn't break.
Click to expand...
Click to collapse
Afaik there are no definitive tests to compare the 2. Anyone who says the dragontrail is weaker is speaking solely on the fact that it was cheaper to manufacture with this instead of gorilla glass. The jerryrigeverything video seems to suggest it scratches at the exact same level of the mohs hardness scale. I think a bad drop without protection is a bad drop, regardless which flavor of glass your device is rocking.
You looked into replacement options? Phone seems relatively simple to take apart based on teardown videos. Maybe save a few bucks and give a replacement a go, assuming parts are available.
Sent from my Pixel 3a using Tapatalk
jmtjr278 said:
Afaik there are no definitive tests to compare the 2. Anyone who says the dragontrail is weaker is speaking solely on the fact that it was cheaper to manufacture with this instead of gorilla glass. The jerryrigeverything video seems to suggest it scratches at the exact same level of the mohs hardness scale. I think a bad drop without protection is a bad drop, regardless which flavor of glass your device is rocking.
You looked into replacement options? Phone seems relatively simple to take apart based on teardown videos. Maybe save a few bucks and give a replacement a go, assuming parts are available.
Click to expand...
Click to collapse
Luckily I have insurance (figured going caseless, I would take it for the first month)
Screen replacement seems cheap. I think 129.00 in Canada through the shop
teknhard said:
Luckily I have insurance (figured going caseless, I would take it for the first month)
Screen replacement seems cheap. I think 129.00 in Canada through the shop
Click to expand...
Click to collapse
You'd be surprised what you can do yourself. There are very good teardown videos and you set yourself up just in case down the road. If parts are available on eBay you can save and learn.
Sent from my Pixel 3a using Tapatalk
teknhard said:
Totally. Not suggesting otherwise but still sucks. We bought at a store that didn't have cases, and had to wait for Amazon.
That said: anyone know the difference between the two glass types? I watched the bend test and thought it was pretty amazing how much pressure the phone withstood and didn't break.
Click to expand...
Click to collapse
It was years ago at this point but there was a video with a dude testing dragontrail and he did the usual crap, hitting it with a hammer, chucking it across a parking lot, running it over, etc.... It was fine.
Related
sigh...
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480 for the phone + 83 border charges = 1 week of a cool phone that slipped out of my hand Dell does have an out of warranty service for 250 bucks, not sure if i should use it.
Wow, sad story:-\
Sent from my HTC Desire using XDA Premium App
slight22 said:
sigh...
480 for the phone + 83 border charges = 1 week of a cool phone that slipped out of my hand Dell does have an out of warranty service for 250 bucks, not sure if i should use it.
Click to expand...
Click to collapse
Wow, what happened? Just a straight soft drop, or did you sort of wave your arm and it slipped out for an extended flight? Onto what surface?
I've dropped mine in the house a couple of times (mostly onto carpet, but at least once onto tile) with no damage, thankfully.
I have not heard of anyone doing screen replacements on the DVP yet.
I'd probably pay the $250. You certainly can't use it as is, and you're going to be hard pressed to buy another smartphone for that. Or, you could always check eBay I suppose.
raremage said:
Wow, what happened? Just a straight soft drop, or did you sort of wave your arm and it slipped out for an extended flight? Onto what surface?
I've dropped mine in the house a couple of times (mostly onto carpet, but at least once onto tile) with no damage, thankfully.
Click to expand...
Click to collapse
I walked up to my car, went to take my coat off so i grabbed the dvp out of my pocket and as i did it slipped out of my hand hit the plastic body kit just below the door frame and then hit the ground. from the kit to the ground is 6 inches. I didn't throw it, or intentionally drop it, it literally just slipped out of my hand.
And looking in to this I've been doing a little research on gorilla glass. Check these out. Ohh and btw we should all note that Gorilla glass is made by Corning, not some two bit company.
http://www.youtube.com/watch?v=dLXaC...eature=related
http://www.youtube.com/watch?v=jcGie...feature=relmfu
http://www.youtube.com/watch?v=ZTX79...feature=relmfu
I think Dell and I are going to have a bit of a chat on monday!
..ain't nothing gorrila about that lol... I'm for sure keeping my phone in my otter case.
slight22 said:
I walked up to my car, went to take my coat off so i grabbed the dvp out of my pocket and as i did it slipped out of my hand hit the plastic body kit just below the door frame and then hit the ground. from the kit to the ground is 6 inches. I didn't throw it, or intentionally drop it, it literally just slipped out of my hand.
And looking in to this I've been doing a little research on gorilla glass. Check these out. Ohh and btw we should all note that Gorilla glass is made by Corning, not some two bit company.
http://www.youtube.com/watch?v=dLXaC...eature=related
http://www.youtube.com/watch?v=jcGie...feature=relmfu
http://www.youtube.com/watch?v=ZTX79...feature=relmfu
I think Dell and I are going to have a bit of a chat on monday!
Click to expand...
Click to collapse
all videos are broken links...
Shame about the phone...
MO3iusONE said:
..ain't nothing gorrila about that lol... I'm for sure keeping my phone in my otter case.
Click to expand...
Click to collapse
Same. I have had quite a few drops with no damage in my case.
slight22 said:
sigh...
480 for the phone + 83 border charges = 1 week of a cool phone that slipped out of my hand Dell does have an out of warranty service for 250 bucks, not sure if i should use it.
Click to expand...
Click to collapse
Square Trade's warranty is better and cheaper. If your new device is within 90 days of purchase, they'll cover it. They usually have 20-30% off coupon flowing around.
so much for the gorilla glass
I'd say that was a defective unit, gorilla glass wouldn't do that from such a short distance.
I've seen a video on youtube where a guy tests the gorilla glass on the Galaxy S and it took a drop from his shoulder ~6 feet to do that.
I'm fully aware the construction is different but the damage shouldn't have been that severe.
Bongo2k said:
I'd say that was a defective unit, gorilla glass wouldn't do that from such a short distance.
I've seen a video on youtube where a guy tests the gorilla glass on the Galaxy S and it took a drop from his shoulder ~6 feet to do that.
I'm fully aware the construction is different but the damage shouldn't have been that severe.
Click to expand...
Click to collapse
Gorilla glass is good at not being scratched too easily, but it isn't designed to withstand lots of sudden impact like dropping. This is why you see iPhones (which I'm sure has it) shattered to hell regularly.
This is the video I was trying to share and at 1:08 into the video they show gorilla glass bouncing (literally) though it does land flat and not on a corner, so not sure how much that makes a difference.
Corning - Gorilla Glass Werbespot
Plus today i was at work and had a few minutes to kill so with the plastic butt of a exacto blade i tapped a chunk of glass that wasn't broken and it shattered with a lot less force than some of the things they do in the video.
SO i'm not exactly 100% convinced it is gorilla glass on the DVP.
frazell said:
Gorilla glass is good at not being scratched too easily, but it isn't designed to withstand lots of sudden impact like dropping. This is why you see iPhones (which I'm sure has it) shattered to hell regularly.
Click to expand...
Click to collapse
The video I saw says otherwise...
frazell said:
Gorilla glass is good at not being scratched too easily, but it isn't designed to withstand lots of sudden impact like dropping. This is why you see iPhones (which I'm sure has it) shattered to hell regularly.
Click to expand...
Click to collapse
Actually the iPhone does not have Gorilla Glass. It's a reinforced and (supposedely) stronger material, but it is not the Corning product.
Bongo2k said:
The video I saw says otherwise...
Click to expand...
Click to collapse
Doesn't really matter now does it. Slights phone is shattered. Mine too shattered from a fall from about mid thigh.
Dell would not replace it. TMO insurance would not cover it...well it would but only if I got a HD7 in return. So...broken is broken...regardless of what the video shows....
Lets say I am now incredibly careful when moving my phone...more than ever before.....
@alodar1
Do you still have pictures of the phone when it shattered? I've contacted Corning (ask for the gorilla glass group) and i've sent them the information and pictures of my phone and the story of what happened. If you want to contact them and do the same i'm asked them to investigate dell for falsely admitting to using a product that is possibly not what they say it is. If you can contact them today your complaint will go in with mine.
Send Correspondence:
Corning Incorporated
One Riverfront Plaza
Corning, NY 14831 USA
Email: [email protected]
Contact us Monday through Friday
8:00 am – 5:00 pm Eastern
Telephone: +1 607-974-9000
slight22 said:
@alodar1
Do you still have pictures of the phone when it shattered? I've contacted Corning (ask for the gorilla glass group) and i've sent them the information and pictures of my phone and the story of what happened. If you want to contact them and do the same i'm asked them to investigate dell for falsely admitting to using a product that is possibly not what they say it is. If you can contact them today your complaint will go in with mine.
Send Correspondence:
Corning Incorporated
One Riverfront Plaza
Corning, NY 14831 USA
Email: [email protected]
Contact us Monday through Friday
8:00 am – 5:00 pm Eastern
Telephone: +1 607-974-9000
Click to expand...
Click to collapse
Here's my pic.....not sure I want to follow up...its been months. But feel free to use my pic if you wish, and if contacted I will tell the story.
Ohh i thought it was recently cause you only have 30 days i think. eitherway. If you could i'd still suggest sending them the photo, maybe the glass isn't. But if you can afford a replacement out of dell and get it under warrant I also got a ottercase out of them for making me wait during paperwork and shipping process.
slight22 said:
Ohh i thought it was recently cause you only have 30 days i think. eitherway. If you could i'd still suggest sending them the photo, maybe the glass isn't. But if you can afford a replacement out of dell and get it under warrant I also got a ottercase out of them for making me wait during paperwork and shipping process.
Click to expand...
Click to collapse
I ordered my Dell in November, recieved it on Dec 21. It broke on Jan 4th. I ordered a new one on the 4th and recieved it at 8am on the 5th.
I then contacted Dell with pictures and stories by both phone and email. I recieved from them a screenshot of the post on the community site about replcing the Streak display...which basically said.....sorry... After 2 more phone calls...I gave up...it was a lost cause. Since I could afford the new phone, I didn't worry about it.
But...like it said...that was 4+ months ago. Any communication I do with either will be shut down because of time and the story will be lost. The value now is in hte historical evidence of the glass. Feel free to use the pic if it helps.
I'm so mad at DELL. This happened on the 7th and now almost a month later and they still can't figure out how to get a phone to me. It's so patherit it's almost laughable.
On sunday, I pre ordered a 128gb s6 edge on tmobile's website, it arrived on tuesday, and as soon as I turned it on I noticed dead pixels and also i noticed under direct sunlight that the screen had scratches everywhere, i paid almost one thousand dollars for this and I found that unacceptable, so I called TMobile and they said I had to return the phone, wait until they refunded my money and then I could order another one OR I could buy another one and pay for it and return this one. So I just went ahead and placed another order and they overnighted a new phone to me. The phone arrived today, and it also has dead pixels or something black under the display (very noticebale) and also has a really scratched screen. The phone is nice, it works fine most of the time, but my problem is not with the software, it is with the lack of quality control Samsung is showing with this release.
I decided to return both phones, and i will be sticking with my iphone 6 until Samsung gets their act together, I dont want to throw Samsung under the but for a flagship phone, this issues should be non-existent. My advice to anyone that has ordered a s6 edge, is to check your screen for any dead pixels, and to check your phone;s screen under direct sunlight and see if you find any scratches.
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Don't be so sure that it's Samsung. Having this kind of issue twice in a row is a more likely sign of mishandling during delivery than an actual quality control issue.
I'd consider trying to see if I could get the device shipped to my carrier's local store for pickup, as delivery companies tend to be a bit more careful when shipping things to businesses than to consumers.
Same exact thing with my s6 edge 32gb. Small scratches allike over the screen.
My new one came today but I didn't open it yet to check.
Wow !! After that I will prefer to buy at the store after the April 10 !
Sent from my iPhone using Tapatalk
Poetique said:
Don't be so sure that it's Samsung. Having this kind of issue twice in a row is a more likely sign of mishandling during delivery than an actual quality control issue.
I'd consider trying to see if I could get the device shipped to my carrier's local store for pickup, as delivery companies tend to be a bit more careful when shipping things to businesses than to consumers.
Click to expand...
Click to collapse
I would find it virtually impossible for the delivery company to scratch the screen. Each phone should have a screen cover installed at the factory. The dirt under the glass or dead pixels with 2 units delivered to the same person is also disturbing.
Sent from my iPhone 6 Plus using Tapatalk
Oh wow! Mine is all scratched up as well =( Right when I took it out of the box I noticed a pretty substantial scratch on the display. Then when I looked more closely, in more revealing lighting, I saw that I had light scratches all over the entire display. I am NOT happy with this. I will be getting a regular S6 for review when I can. If some of you are seeing the same things that I am, then statistically speaking, this is a pretty wide-spread issue. If you and I are seeing these scratches, it means that others are as well. I will keep a close eye on this.
americasteam said:
I would find it virtually impossible for the delivery company to scratch the screen. Each phone should have a screen cover installed at the factory. The dirt under the glass or dead pixels with 2 units delivered to the same person is also disturbing.
Sent from my iPhone 6 Plus using Tapatalk
Click to expand...
Click to collapse
You'd only find it virtually impossible if you've never been inside of a UPS or FedEx shipping facility (probably the USPS too, but I havn't actually been to the inner portions of one of those). I actually have never received a FedEx package to my area that wasn't beat up to some degree.
When I say that packages are literally occasionally tossed several YARDS across a room, I'm not kidding. And if whoever is supposed to catch them misses, well... what goes up eventually comes down lol.
The use of screen/devices covers only has one real effect, and that's preventing EXCESSIVE dust. Obviously, dust is dust, and you can't just eliminate it. It'll do a bit to stop scratches, but if a bit of fine debris that just so happens to get trapped under the dust cover it can still lead to scratches if the device gets shaken about in the box. And of course it does nothing to protect against impact damage, which is one potential cause of dead pixels.
I want to see what happens when other carriers start shipping. On that note, what courier is responsible for T-Mobile orders?
Edit: I'm also going to assume that everyone around here is aware of the fact that Gorilla Glass is visible to the naked eye if you have sharp eyesight, and that the "scratches" probably aren't scratches if they're uniform and follow some sort of pattern (you'd be surprised how many people thought they had scratched devices in the early days of Gorilla Glass lol).
Any pictures from any of you?
I just checked my screen. Zero scratches. Scared me for a second.
i expect these devices are assembled in vacuumed containers, in a similar fashion to hard drives, as such dust/particles are a non issue and it isnt possible to get dust under one of the plastic covers unless they are tampered with down the line - again this would just be my expectation but i would be surprised if this assessment wasnt accurate.
rjwdon said:
i expect these devices are assembled in vacuumed containers, in a similar fashion to hard drives, as such dust/particles are a non issue and it isnt possible to get dust under one of the plastic covers unless they are tampered with down the line - again this would just be my expectation but i would be surprised if this assessment wasnt accurate.
Click to expand...
Click to collapse
You expect alot from mass manufacturing/assembly lol.
The kind of operation you're talking about would be more likely to be found when dealing with either small-scale manufacturing or manufacturing of devices that never touch human hands before reaching the consumer. Neither case applies to Samsung devices.
angelofmusic said:
Oh wow! Mine is all scratched up as well =( Right when I took it out of the box I noticed a pretty substantial scratch on the display. Then when I looked more closely, in more revealing lighting, I saw that I had light scratches all over the entire display. I am NOT happy with this. I will be getting a regular S6 for review when I can. If some of you are seeing the same things that I am, then statistically speaking, this is a pretty wide-spread issue. If you and I are seeing these scratches, it means that others are as well. I will keep a close eye on this.
Click to expand...
Click to collapse
Oh no Both S6 Edges I have received both have the scratched screens. This is bad.
while thats true, it is a proceedure in place for hard drives, they literally will not work if there is a single speck of dust on the platter - if anything at all interferes with the read-head it will scratch the platter and bam dead hard drive.
it is entirely possible they dont use vacuum chambers for assembling phones however, I will grant you that lol
just try to clean the screen !
i thought i scratched my NoteEdge too but after i clean the screen, the scratches are gone !
are
netnerd said:
just try to clean the screen !
i thought i scratched my NoteEdge too but after i clean the screen, the scratches are gone !
are
Click to expand...
Click to collapse
Doesn't work.
There is no distinct pattern . They go in every which direction. I haven't seen this before and trust me when I say, I have reviewed A LOT of phones. It's strange to see gorilla glass 4 scratching this way. I have had my Note 4 for many months and it looks fantastic. I can see a few hairline scratches but nothing like what I already see on this less than a day old S6 Edge. At this point, I really can't pin down the cause. However, this is not made up. When I was at MWC I saw many, many models and didn't see any scratches on the displays. You bet once this device is more widely released that I will be exchanging mine!
So for those with scratched screens... how have you tried to go about cleaning them? And do the T-Mobile units come with a dust cover or a screen protector? If it's the latter, you might definitely want to try cleaning them as you could just be seeing small bits of adhesive.
angelofmusic said:
There is no distinct pattern . They go in every which direction. I haven't seen this before and trust me when I say, I have reviewed A LOT of phones. It's strange to see gorilla glass 4 scratching this way. I have had my Note 4 for many months and it looks fantastic. I can see a few hairline scratches but nothing like what I already see on this less than a day old S6 Edge. At this point, I really can't pin down the cause. However, this is not made up. When I was at MWC I saw many, many models and didn't see any scratches on the displays. You bet once this device is more widely released that I will be exchanging mine!
Click to expand...
Click to collapse
Do you have black or white?
Scratches are scratches...
Poetique said:
So for those with scratched screens... how have you tried to go about cleaning them? And do the T-Mobile units come with a dust cover or a screen protector? If it's the latter, you might definitely want to try cleaning them as you could just be seeing small bits of adhesive.
Click to expand...
Click to collapse
There was the standard plastic dust protector. All looked perfect as I pulled it out of that sleeve. Immediately I looked at the display and saw a pretty deep scratch. I thought it was adhesive and I rubbed at it. It didn't go away. Then I could feel it with my fingernail. Next I looked at the entire display in the light and I saw hairline scratches all over the place. Something is definitely going on here.
---------- Post added at 01:28 AM ---------- Previous post was at 01:27 AM ----------
DrexelDragon said:
Do you have black or white?
Click to expand...
Click to collapse
Mine is black but I can't see that mattering much, unless one particular factory dealt with our models and they were only black...
angelofmusic said:
There was the standard plastic dust protector. All looked perfect as I pulled it out of that sleeve. Immediately I looked at the display and saw a pretty deep scratch. I thought it was adhesive and I rubbed at it. It didn't go away. Then I could feel it with my fingernail. Next I looked at the entire display in the light and I saw hairline scratches all over the place. Something is definitely going on here.
Click to expand...
Click to collapse
That's very odd, and does sound like the sort of thing that would happen when there's a combination of an issue with fine debris getting trapped under the dust cover and the device being shaken about during shipping as it's unlikely that such a thing would pass any QA inspections.
The only unusual thing is that you said there was a DEEP scratch, and fine debris wouldn't cause that. Larger debris could, but that would indicate someone just being careless while packaging the device.
Phone fell about 2 feet getting out of car, which left a long curved vertical crack even with the stock bumper on. Had it for one week, just have the regular warranty. Is my only option to return it for repair, or can I somehow get it replaced?
Dahenjo1 said:
Phone fell about 2 feet getting out of car, which left a long curved vertical crack even with the stock bumper on. Had it for one week, just have the regular warranty. Is my only option to return it for repair, or can I somehow get it replaced?
Click to expand...
Click to collapse
You could always purchase Moto Care or Square Trade.
brholt6 said:
You could always purchase Moto Care or Square Trade.
Click to expand...
Click to collapse
Moto Care. Then file a claim next week.
Dahenjo1 said:
Phone fell about 2 feet getting out of car, which left a long curved vertical crack even with the stock bumper on. Had it for one week, just have the regular warranty. Is my only option to return it for repair, or can I somehow get it replaced?
Click to expand...
Click to collapse
Assuming you purchased it with a credit card, check with your card company, first. Many have 90-day accidental damage coverage automatically applied to your purchases.
Thanks all for your replies. I bought the Moto Care and already put in a claim. They told me it should go through for full replacement, just needed to wait for the extended warranty to show in the warranty department's system. It didn't show as purchased in My Stuff for a few hours, but it does now so hope to get the approval soon.
Cry
Now i get it !!!!!
Ok, now i understand.
There is no video of drop test or any other durability tests done on the Moto X Style on YouTube or anywhere.
I requested a few top YouTube review channels and they also have not replied.
F*** Motorola, making paper knives, lol.
This post has made me purchase Moto care for mine too. Glad you seem to be getting everything sorted out.
I've practically thrown mine three times. I've got two small dings on the bottom corners. It all comes down to luck. Sometimes you have it and sometimes you don't.
Sent from my XT1575 using Tapatalk
jonathanbailie said:
This post has made me purchase Moto care for mine too. Glad you seem to be getting everything sorted out.
Click to expand...
Click to collapse
Smart move and hope you don't need it.
Finally got the replacement last week (Monday 10/12) but Motorola really messed up/lost the original claim (won't go into the gory details) which killed ~10 days with no action whatever, but then after escalating to the stateside support tier was quickly given a code to order a brand new phone through Motomaker which I did on 9/30 with expected del'y on 10/16, so luckily it arrived a few days early but the whole thing was frustrating and took over 3 weeks. Returned the damaged unlocked rooted phone to TX with a prepaid label they emailed me, which I'd returned to stock with the tool provided here (many thanks, worked great!) plus replacing the unlocked logo, which was received back with no issues.
Had an Incipio Octane case on hand when the replacement came, which I think gives much better protection than the stock bumper does, and would also use a screen protector if they didn't all apparently suck so far, so am waiting for one that sounds decent. Incidentally, you can change the Motomaker configuration of the replacement when ordering with the code, even add wood/leather if you didn't have it originally (I didn't) and just pay the $25, but I just went with a different back color which you can't see anyway with the case. Was always careful with my phones and never had one break from minor falls, but maybe the larger size/weight makes this one more vulnerable, so now I'm paranoid of dropping it which will probably make me more likely to!
Having had Gorilla glass 3 and 4 on phones....I think Gorilla glass 3 (which we have on the Pure) breaks easier than 4 in drops, but doesn't scratch as easily as 4 does. I have dropped and cracked a 3 screen but never scratched one.
Whereas I have never broken a 4 screen but it sure did get a scratch within the first week of ownership on S6 Edge.
I wonder how "shatter proof" the new Droid Turbo 2 screen will really be??
jaseman said:
Having had Gorilla glass 3 and 4 on phones....I think Gorilla glass 3 (which we have on the Pure) breaks easier than 4 in drops, but doesn't scratch as easily as 4 does. I have dropped and cracked a 3 screen but never scratched one.
Whereas I have never broken a 4 screen but it sure did get a scratch within the first week of ownership on S6 Edge.
I wonder how "shatter proof" the new Droid Turbo 2 screen will really be??
Click to expand...
Click to collapse
That's good to know, thanks. I was a bit envy of the Nexus 6p having GG4 but since I'm more worried about scratches than me shattering it maybe it's a good thing the MXPE has GG3. It reminds me of the long-heated sapphire vs. mineral crystal debate regarding wristwatches: Scratch-proof vs. shatter-proof.
I bought the extended warranty for $19.99 but I don't think I'm gonna break my screen so I skipped Moto Care. I have an Octane case on it so it has pretty good grip. Perhaps I should keep my phone on a holster or in my pocket all the time and use an earpiece with all calls just to be on the safe side?
Same 2 ft drop - refrain if you can
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ccbeam said:
Click to expand...
Click to collapse
Ouch
fingerprinted said:
Ouch
Click to expand...
Click to collapse
I think they need to change the name to *****-Ass Glass.
I tell you, if the new Turbo 2 actually has glass that cannot be shattered (yah right) then I believe all phones will move in that direction. Unless they scratch easily! Of course the insurance companies that make a fortune on broken screens may object! Tough noogies Square Trade, and Assurion!
Today I bobbled my 12-day-old replacement for the first cracked-screen phone that began this thread, and it fell farther than the first time (maybe 3.5 vs 2.5 feet), hitting first on the top right corner then bouncing up while twisting mostly onto its front before landing fairly squarely face down on the concrete garage floor. Still has no screen protector yet, so I picked it up expecting the worst but can't find a mark or scratch anywhere on it after removing the Incipio Octane case. Whether just a lucky fall or it would've broken without the full protective case (was using stock bumper the 1st time), I can't say but think it likely made enough difference. It noticeably bounced a couple inches which didn't happen with the bumper although it was a lesser distance, but I believe the denser more-rubberized case material is designed to do that.
I do feel that this phone's size makes it more prone to dropping, not that I didn't occasionally drop my Nexus 4 (w/Diztronic case) but it was so much easier to grip or quickly tuck into any ole pocket such that there were fewer opportunities. Thus far I'm habitually handling the new phone like the smaller N4, but now must train myself to be more careful at least in certain situations.
This just reminded me of a major flaw in motos design. There is no frame around the screen to protect it. The glass is edge to edge, so the only protection would be a big bulky case; which is a no go for me.
This happened to my moto x 2014, broke the screen froma very small drop. Never had an issue with the original moto x, it's survived many drops without damage
Best of luck this go around
People complain if the bezels are too big or small it seems. The casemate bumper is not bulky and provides some protection.
Sent from my XT1575 using XDA Free mobile app
Dahenjo said:
Smart move and hope you don't need it.
Finally got the replacement last week (Monday 10/12) but Motorola really messed up/lost the original claim (won't go into the gory details) which killed ~10 days with no action whatever, but then after escalating to the stateside support tier was quickly given a code to order a brand new phone through Motomaker which I did on 9/30 with expected del'y on 10/16, so luckily it arrived a few days early but the whole thing was frustrating and took over 3 weeks. Returned the damaged unlocked rooted phone to TX with a prepaid label they emailed me, which I'd returned to stock with the tool provided here (many thanks, worked great!) plus replacing the unlocked logo, which was received back with no issues.
Click to expand...
Click to collapse
Hey I'm thinking of getting this over the Nexus 5X mostly because of the JetCash deal till the 31st, but you mentioned that you had yours replaced even with the boot loader unlocked? They didn't care at all? That is my last contention. Coming from a Nexus, it was easy as heck to just restore the phone relock and send it back for RMA. As for insurance I think I might get SquareTrade though I'm considering Moto Care, but scared of the support headache in general that I've read all over reddit. I've also never ever cracked a phone screen or really any screen ever, and the this X made it seem like its more likely but still safe than sorry. As for Android updates I'm sure they won't be too quick to ditch this one as it has zero connections to carriers here.
btw I bought the phone right when BestBuy had it, I basically tested it for a week and returned it. I really liked it but it was only 16gb with 9gb left. I can away really happy. Also I like to use my phones without case, so I might put a skin on the sides for grip but that's it, the phone is quite large as is.
Hello, this is my first time posting on this forum, great forum!
Now to my issue!
Bought gold version 3 weeks ago and on this sunday the frosted backglass cracked by it self, or atleast with no fall to the ground.
(Would love to post picture of the crack but XDA has 10 post rule, comming soon)...
This happend, i guess in my front pocket while driving for less than 20 min, i'm 100% that is was not cracked before i left. i did a web search to check if this may be an reported problem. only other source i could find was an comment on theverge.com but their phone had a similar type of crack as mine had and it cracked without abuse.
So im wondering, do other people have this problem?
I just sendt my phone to get serviced on warrenty, but as broken glass usally get dismissed as user error, i want to get other stories like mine to back up my claim as production error.
If others have this similar crack, please post about it, a picture would help and tell shortly how it happend. Thank you.
I did have this issue with my Z3, not dropped, but a giant big crack did appear.
I sent in for warranty to the 3rd party company that handles it here in Australia (can't remember their name but they weren't very good) and no surprise they said no to a warranty.
I hope this doesn't happen to my Z5!!!
I already know 2 more cases of Z5 with cracked back without any further fall damage. Most of these cases are after playing a game for a while or doing something else that heats up the phone a lot. I know i am never buying a sony ever again. This has been a problem ever since the first Z serie came out all sony does is pull out a big fat middle finger.
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Has been a Problem with any glass back cover on any phones. Slap on a screen protector and youre good to go.
just use a screen protector? won't help with self cracking. i'ts a 700+ dollar device. it should not do that. but yea, glass may crack sometimes. but Sony knows that the glass have cracked in earlier phones, should have learned to avoid that, though on the Z5 it seems like they have tried to make the glass more protected against fall damage.
Had Z, Z1, Z2, Z3 and Z5. No cracked glass, back or front.
Sindregars said:
just use a screen protector? won't help with self cracking. i'ts a 700+ dollar device. it should not do that. but yea, glass may crack sometimes. but Sony knows that the glass have cracked in earlier phones, should have learned to avoid that, though on the Z5 it seems like they have tried to make the glass more protected against fall damage.
Click to expand...
Click to collapse
dont underestimate a piece of plastic, you have no idea how many times that piece of plastic sheet saved my phones from cracking. I dropped my original Z Nth times and it didnt even crack/scratch a bit. There is another purpose for screen protectors other than preventing the screens from scratching.
augie7107 said:
Had Z, Z1, Z2, Z3 and Z5. No cracked glass, back or front.
Click to expand...
Click to collapse
Same here... Very good experience with XZs phones and never faced a cracked without drop
Not Lucky guy you are
LitoNi said:
dont underestimate a piece of plastic, you have no idea how many times that piece of plastic sheet saved my phones from cracking. I dropped my original Z Nth times and it didnt even crack/scratch a bit. There is another purpose for screen protectors other than preventing the screens from scratching.
Click to expand...
Click to collapse
Yes, a screen protector will help against fall damage. but when it cracks by it self, it's not that usefull. And my last phone (Z3) needed to faceplant a concret floor to crack the screen. so that the Z5 is cracking without falling is not the same case.
Anyway, Talked with Sony's Nordic support team. They said that my type of crack, "Hairline crack" should be coverd by Warrenty. But with a 3 party repair firm, they may say otherwise. my phone just arrived this morning. Will update status.
GiGi. said:
I already know 2 more cases of Z5 with cracked back without any further fall damage. Most of these cases are after playing a game for a while or doing something else that heats up the phone a lot. I know i am never buying a sony ever again. This has been a problem ever since the first Z serie came out all sony does is pull out a big fat middle finger.
Click to expand...
Click to collapse
i really feel sry for u man but i can tell u from my experiance ,that i never had such problem...i had xperia Z(my mother still using it),Z2(my brother also has it) and now Z5 and i was playing games alot and all the phones were hot while playing intensively but never cracked back panel i really dont know how that happend to u...maybe ur just unlucky or so
GiGi. said:
I already know 2 more cases of Z5 with cracked back without any further fall damage. Most of these cases are after playing a game for a while or doing something else that heats up the phone a lot. I know i am never buying a sony ever again. This has been a problem ever since the first Z serie came out all sony does is pull out a big fat middle finger.
Click to expand...
Click to collapse
That looks like a crack by external force in small areas creating the ripples. Kinda interesting that the crack goes past the lens cover in plastic in a straight line. Almost like it is photoshopped considering the cracking line on the SONY logo and how it goes over and under with no separation and that it seems to have different resolution vs phone when zoomed in..
Neverthless the same was heared with previous Z models and looking at many of the photos it was evident that both cracking and bending was by user and external force applied. Everyone is innocent they say.. mmm well..
Why glass anyway?
Does anyone know why Sony even bothered to use glass for the rear? I mean, it looks like plastic, feels like plastic and even sounds like plastic when you tap it.
Is it just to prevent scratching?
ricodredd said:
Does anyone know why Sony even bothered to use glass for the rear? I mean, it looks like plastic, feels like plastic and even sounds like plastic when you tap it.
Is it just to prevent scratching?
Click to expand...
Click to collapse
The like to use "premium" materials for their flagship phones.
Glass feels expensive, feels premium.
Miroslav.Cvejic said:
The like to use "premium" materials for their flagship phones.
Glass feels expensive, feels premium.
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Click to collapse
I said it looks, sounds and FEELS like plastic. Sorry, not getting the premium vibe there...
Phone's sweet though. No complaints except I should've gotten the green one.
Out of curiosity. The ones that have cracked backsides, do you use the phones vibrate function a lot? Wondering becouse it is really strong and might create oscillation waves that maybe weakens the Dragonglass.
EQ2000 said:
do you use the phones vibrate function a lot?
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Click to collapse
What are you insinuating?
ricodredd said:
What are you insinuating?
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That glass is sensitive to oscillating vibrations and might make it more pron to break in certain conditions.
Woke up to this little surprise.
The Phone was lying on my table over night (not loading or anything).
Full size picture: https://www.dropbox.com/s/7pewrhpcejccuyx/2015-11-13 11.25.39.jpg?dl=0
seems like all these issues are just the back, also, users don't have screen protectors on it. Just pointing out the "obvious." just dropped my phone from waist height on to the wooden floor and the screens didn't crack at all nor are there any dents. thank god to the screen Ps. Don't get why you guys are so against screen Ps......
glass crack because of heat and the external temperature, this is called "stress cracks." Why is the back cracking most often? because there is more heat produced on the back than the front. and sorry guys we don't live in an era where glass don't crack, live with it or prevent it.
Don't have anything against sp's, i like peeling of the plastic on new stuff, sp's resembles that so in my case I will peel it of after a couple of days. anyhow, i don't think a sp would have helped my crack or F_spindels. if there is a problem with the production of the Z5, the glass will break, SP or not.
wooden floors are not that hard of a surface to hit, never broken a screen on wooden floors. Tiles and concrete have been killers in the past for me.
I don't like using cases but since A1 has a camera bump, I have these questions.
Is it safe to use A1 without a case? Will it cause scratches to the camera lens??
Yep..it will
It's better not to worry & use the device as u want to, scratches barely has any effect on photo quality & if u r worried u can notice that the metal frame around the glass is little raised so resting on it is probably safe.
A1 gonna be pretty old by then.
khanjunaid said:
It's better not to worry & use the device as u want to, scratches barely has any effect on photo quality & if u r worried u can notice that the metal frame around the glass is little raised so resting on it is probably safe.
A1 gonna be pretty old by then.
Click to expand...
Click to collapse
Makes sense. Are you also using without a case?
Yes
Most people will say, ''yes it will scratch''. Ofcoure it will scratch, even my gorilla glass phones have scratches.
But we need a better answer than ''yes it wil''.
Let me rephrase the question for OP.
Is the camera lens strong enough, to use the phone without a case? By strong enough I mean that there will be really minimum scratch if used normally. Minimum that it won't affect the photo quality.
Also lets say, over a period of 1/1.5 year. That's a realistic life span. If you use the phone for 5 years, the lens will definitely have scratches and cracks maybe.
My answer to that question: The iphone 6 camera lens is made of sapphire. But the lens material from the A1 I couldn't find. So we need more input from users to know if it's strong or not. So let's wait for the people who have 'tested' this to respond. Sorry if you think I'm talking nonsense .
With the camera protruding past the body of the phone...it'll be more likely that it will scratch. Regardless of how much or how long I choose keep my phone...I'll always use a slim case of some kind. Your phone will probably be the most handled piece of equipment you own. It goes everywhere with you. It goes through a lot of wear and tear. I've got friends that don't use a case...and it shows. Either the glass is cracked or the corners of the phone are all smashed up.
The A1 is a fairly slim phone...the case makes it easier to pick up and gives a bit more traction in my pocket...it keeps the phone from sliding out of my short pocket when seated.
YES
definitely it will scratch. mine has a nice deep scratch after 2 weeks of ownership. the scratch is exactly between the 2 lenses so it does not affect photo quality. i did not expect it to scratch so easily, but now i expect more scratches soon.
it would be better to use it in any case. I am using flip case, and it is very comfortable. Only when I am in the car I am using without case due to I put my phone on a holder tool.
I bought a screen protector and ordered a case, it's not worth spending a ton of money to get a rugged case since the phone is so cheap but I wouldn't use it as is with no case, but that might be me, i have been known to drop my phones a ton, I have yet to scratch or break a screen with a case, always cracked without
Hello,
I'm using this case:
https://www.aliexpress.com/item/Xia...e-Case-for-Xiaomi-Mia1-mi-5X/32826395401.html
Very good product, slim. Regards!
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Case yes but screen protector not necessary,actually any smartphones except nokia,htc and motorola should use cases!
This is xiaomi device you will get dent even when you put it on the pocket or just accidentally drop it on the table,not floor just table will get dent
afrizal87 said:
Case yes but screen protector not necessary,actually any smartphones except nokia,htc and motorola should use cases!
This is xiaomi device you will get dent even when you put it on the pocket or just accidentally drop it on the table,not floor just table will get dent
Click to expand...
Click to collapse
Mine has fallen, and I use it in pocket all the time and no dent whatsoever.
Sent from my Mi A1 using Tapatalk
NITRO_100 said:
Mine has fallen, and I use it in pocket all the time and no dent whatsoever.
Click to expand...
Click to collapse
Then your time is coming sooner or later my friend,remember it's around 230 usd xiaomi device, i have mi 5 earlier which is their previous flagship but got dent several edges.i didn't even drop it,i didn't even notice it.trust me before you regret it protect it with case you like while your phone still don't have any dents or scratches
afrizal87 said:
Then your time is coming sooner or later my friend,remember it's around 230 usd xiaomi device, i have mi 5 earlier which is their previous flagship but got dent several edges.i didn't even drop it,i didn't even notice it.trust me before you regret it protect it with case you like while your phone still don't have any dents or scratches
Click to expand...
Click to collapse
That's because the Mi5 build quality was horrible.
I have ordered tempered glass for the camera
afrizal87 said:
Then your time is coming sooner or later my friend,remember it's around 230 usd xiaomi device, i have mi 5 earlier which is their previous flagship but got dent several edges.i didn't even drop it,i didn't even notice it.trust me before you regret it protect it with case you like while your phone still don't have any dents or scratches
Click to expand...
Click to collapse
Mah, sorry but this isn't my first Xiaomi phone, so I have plenty of experience, and I don't let it down on any kind of surface which is important. Btw my cases are on the way. It's important how do you treat your phone no mater who manufactured it, I had HTC which had less build quality then Xiaomi, and it doesnt matter how much it costs.
tosmopolitan said:
That's because the Mi5 build quality was horrible.
Click to expand...
Click to collapse
So that the rest of xiaomi affordable devices :laugh:
---------- Post added at 08:41 AM ---------- Previous post was at 08:36 AM ----------
kdng said:
I have ordered tempered glass for the camera
Click to expand...
Click to collapse
Why? I wouldn't recommended it.im afraid it could affect quality of the camera itself.go get case which protecting the edges of the lens with adding the thickness around the lens,its more protective than covering up with tempered glass,i didn't know tempered glass for camera exist ?
afrizal87 said:
Then your time is coming sooner or later my friend,remember it's around 230 usd xiaomi device, i have mi 5 earlier which is their previous flagship but got dent several edges.i didn't even drop it,i didn't even notice it.trust me before you regret it protect it with case you like while your phone still don't have any dents or scratches
Click to expand...
Click to collapse
afrizal87 said:
So that the rest of xiaomi affordable devices :laugh:
That is not true at all. All manufacturers have designed ****(look jerryrigeverything hall of shame), it 100% depends on the model. If you look up bend tests of Mi A1 you will see that the difference between Mi5 and Mi A1 is night and day when it comes to durability. A1 does not break in half..
Click to expand...
Click to collapse
tosmopolitan said:
afrizal87 said:
So that the rest of xiaomi affordable devices :laugh:
That is not true at all. All manufacturers have designed ****(look jerryrigeverything hall of shame), it 100% depends on the model. If you look up bend tests of Mi A1 you will see that the difference between Mi5 and Mi A1 is night and day when it comes to durability. A1 does not break in half..
Click to expand...
Click to collapse
Yeah good luck with that man,it just recommendation ?
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