Database Users

When a phone slides out of your hand

sigh...
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
480 for the phone + 83 border charges = 1 week of a cool phone that slipped out of my hand Dell does have an out of warranty service for 250 bucks, not sure if i should use it.

Wow, sad story:-\
Sent from my HTC Desire using XDA Premium App

slight22 said:
sigh...
480 for the phone + 83 border charges = 1 week of a cool phone that slipped out of my hand Dell does have an out of warranty service for 250 bucks, not sure if i should use it.
Click to expand...
Click to collapse
Wow, what happened? Just a straight soft drop, or did you sort of wave your arm and it slipped out for an extended flight? Onto what surface?
I've dropped mine in the house a couple of times (mostly onto carpet, but at least once onto tile) with no damage, thankfully.
I have not heard of anyone doing screen replacements on the DVP yet.
I'd probably pay the $250. You certainly can't use it as is, and you're going to be hard pressed to buy another smartphone for that. Or, you could always check eBay I suppose.

raremage said:
Wow, what happened? Just a straight soft drop, or did you sort of wave your arm and it slipped out for an extended flight? Onto what surface?
I've dropped mine in the house a couple of times (mostly onto carpet, but at least once onto tile) with no damage, thankfully.
Click to expand...
Click to collapse
I walked up to my car, went to take my coat off so i grabbed the dvp out of my pocket and as i did it slipped out of my hand hit the plastic body kit just below the door frame and then hit the ground. from the kit to the ground is 6 inches. I didn't throw it, or intentionally drop it, it literally just slipped out of my hand.
And looking in to this I've been doing a little research on gorilla glass. Check these out. Ohh and btw we should all note that Gorilla glass is made by Corning, not some two bit company.
http://www.youtube.com/watch?v=dLXaC...eature=related
http://www.youtube.com/watch?v=jcGie...feature=relmfu
http://www.youtube.com/watch?v=ZTX79...feature=relmfu
I think Dell and I are going to have a bit of a chat on monday!

..ain't nothing gorrila about that lol... I'm for sure keeping my phone in my otter case.

slight22 said:
I walked up to my car, went to take my coat off so i grabbed the dvp out of my pocket and as i did it slipped out of my hand hit the plastic body kit just below the door frame and then hit the ground. from the kit to the ground is 6 inches. I didn't throw it, or intentionally drop it, it literally just slipped out of my hand.
And looking in to this I've been doing a little research on gorilla glass. Check these out. Ohh and btw we should all note that Gorilla glass is made by Corning, not some two bit company.
http://www.youtube.com/watch?v=dLXaC...eature=related
http://www.youtube.com/watch?v=jcGie...feature=relmfu
http://www.youtube.com/watch?v=ZTX79...feature=relmfu
I think Dell and I are going to have a bit of a chat on monday!
Click to expand...
Click to collapse
all videos are broken links...
Shame about the phone...

MO3iusONE said:
..ain't nothing gorrila about that lol... I'm for sure keeping my phone in my otter case.
Click to expand...
Click to collapse
Same. I have had quite a few drops with no damage in my case.

slight22 said:
sigh...
480 for the phone + 83 border charges = 1 week of a cool phone that slipped out of my hand Dell does have an out of warranty service for 250 bucks, not sure if i should use it.
Click to expand...
Click to collapse
Square Trade's warranty is better and cheaper. If your new device is within 90 days of purchase, they'll cover it. They usually have 20-30% off coupon flowing around.

so much for the gorilla glass

I'd say that was a defective unit, gorilla glass wouldn't do that from such a short distance.
I've seen a video on youtube where a guy tests the gorilla glass on the Galaxy S and it took a drop from his shoulder ~6 feet to do that.
I'm fully aware the construction is different but the damage shouldn't have been that severe.

Bongo2k said:
I'd say that was a defective unit, gorilla glass wouldn't do that from such a short distance.
I've seen a video on youtube where a guy tests the gorilla glass on the Galaxy S and it took a drop from his shoulder ~6 feet to do that.
I'm fully aware the construction is different but the damage shouldn't have been that severe.
Click to expand...
Click to collapse
Gorilla glass is good at not being scratched too easily, but it isn't designed to withstand lots of sudden impact like dropping. This is why you see iPhones (which I'm sure has it) shattered to hell regularly.

This is the video I was trying to share and at 1:08 into the video they show gorilla glass bouncing (literally) though it does land flat and not on a corner, so not sure how much that makes a difference.
Corning - Gorilla Glass Werbespot
Plus today i was at work and had a few minutes to kill so with the plastic butt of a exacto blade i tapped a chunk of glass that wasn't broken and it shattered with a lot less force than some of the things they do in the video.
SO i'm not exactly 100% convinced it is gorilla glass on the DVP.

frazell said:
Gorilla glass is good at not being scratched too easily, but it isn't designed to withstand lots of sudden impact like dropping. This is why you see iPhones (which I'm sure has it) shattered to hell regularly.
Click to expand...
Click to collapse
The video I saw says otherwise...

frazell said:
Gorilla glass is good at not being scratched too easily, but it isn't designed to withstand lots of sudden impact like dropping. This is why you see iPhones (which I'm sure has it) shattered to hell regularly.
Click to expand...
Click to collapse
Actually the iPhone does not have Gorilla Glass. It's a reinforced and (supposedely) stronger material, but it is not the Corning product.

Bongo2k said:
The video I saw says otherwise...
Click to expand...
Click to collapse
Doesn't really matter now does it. Slights phone is shattered. Mine too shattered from a fall from about mid thigh.
Dell would not replace it. TMO insurance would not cover it...well it would but only if I got a HD7 in return. So...broken is broken...regardless of what the video shows....
Lets say I am now incredibly careful when moving my phone...more than ever before.....

@alodar1
Do you still have pictures of the phone when it shattered? I've contacted Corning (ask for the gorilla glass group) and i've sent them the information and pictures of my phone and the story of what happened. If you want to contact them and do the same i'm asked them to investigate dell for falsely admitting to using a product that is possibly not what they say it is. If you can contact them today your complaint will go in with mine.
Send Correspondence:
Corning Incorporated
One Riverfront Plaza
Corning, NY 14831 USA
Email: [email protected]
Contact us Monday through Friday
8:00 am – 5:00 pm Eastern
Telephone: +1 607-974-9000

slight22 said:
@alodar1
Do you still have pictures of the phone when it shattered? I've contacted Corning (ask for the gorilla glass group) and i've sent them the information and pictures of my phone and the story of what happened. If you want to contact them and do the same i'm asked them to investigate dell for falsely admitting to using a product that is possibly not what they say it is. If you can contact them today your complaint will go in with mine.
Send Correspondence:
Corning Incorporated
One Riverfront Plaza
Corning, NY 14831 USA
Email: [email protected]
Contact us Monday through Friday
8:00 am – 5:00 pm Eastern
Telephone: +1 607-974-9000
Click to expand...
Click to collapse
Here's my pic.....not sure I want to follow up...its been months. But feel free to use my pic if you wish, and if contacted I will tell the story.

Ohh i thought it was recently cause you only have 30 days i think. eitherway. If you could i'd still suggest sending them the photo, maybe the glass isn't. But if you can afford a replacement out of dell and get it under warrant I also got a ottercase out of them for making me wait during paperwork and shipping process.

slight22 said:
Ohh i thought it was recently cause you only have 30 days i think. eitherway. If you could i'd still suggest sending them the photo, maybe the glass isn't. But if you can afford a replacement out of dell and get it under warrant I also got a ottercase out of them for making me wait during paperwork and shipping process.
Click to expand...
Click to collapse
I ordered my Dell in November, recieved it on Dec 21. It broke on Jan 4th. I ordered a new one on the 4th and recieved it at 8am on the 5th.
I then contacted Dell with pictures and stories by both phone and email. I recieved from them a screenshot of the post on the community site about replcing the Streak display...which basically said.....sorry... After 2 more phone calls...I gave up...it was a lost cause. Since I could afford the new phone, I didn't worry about it.
But...like it said...that was 4+ months ago. Any communication I do with either will be shut down because of time and the story will be lost. The value now is in hte historical evidence of the glass. Feel free to use the pic if it helps.

I'm so mad at DELL. This happened on the 7th and now almost a month later and they still can't figure out how to get a phone to me. It's so patherit it's almost laughable.

Back cover self cracked

Hi
So here I am, it just happened to me, the back cover of my Z2 self cracked ! I left it on a shelf, inside it's pouch (Adore June case), and when I took it a few minutes later, the back was all cracked.
The phone didn't fell, nio shock at all, nothing. Temperature was ambiant, about 20°c, without any big variations.
So I'd say, for a piece a of technology I bought exactly 555 € 2 month ago, it is just unbelievable, unacceptable !
It was my first Sony phone, and it will be the very last.
Other than that, I was really satisfied with it.....until it decides to harm itself !
Now the good part of the story is, when I contacted the seller, Purnima Digital, they oriented me to their warranty service, who reacted very well and fast. I was about to send them the phone, for free, for an expertise, but when I called them, they advised me to wait, because they already had hundreds of Z2 with the same issue, and for now Sony hadn't accepted to repair under warranty !!!!
They told me they were negotiating with Sony, with the help of a consumers association, to make Sony accept their production deffective issues.
So voilà my story with Sony. I will keep you informed about the outcome, hopefully Sony will take their responsibility.
As soon as I will have my Z2 repaired, first thing I will sell it. And never again I will hear about Xperia phones !
I have a Z2 Tablet, which for now is very well and doesn't seem to want to Crack it self,.....
I have a IPhone 5s for the work, and i will stick to it now. no matter what we think about Apple vs Android, at least I will not have these problems with the 5s.
Good luck with yours !
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

I think you had bad luck my friend,my Z2 is without any gaps and any other problems so only bad luck.
Sent from my D6503 using XDA Premium 4 mobile app

I'm perfectly happy with my Z2 that I bought right after it was released in my country in May. I have had no issues with it whatsoever and it's still without a scratch even without a case. That being said, if you have accidentally left your phone in direct sunlight it could cause the backplate to crack due to heat. If that is not the case then you've been really unlucky and for that I empathize with you. Good luck with your phone and whatever you choose to do with it if/when you get it back.

In that case here is the next question..what kind of glass is the back + the front one? It would be nice if they start making dragontrail glass for the back at least... :/ Ive heard that many Z Z1 Z2 users suffer that problem.Im quite affraid for mine too :/

Now people will start to understand why anti shatter film was important.

Luhccas-X10 said:
Now people will start to understand why anti shatter film was important.
Click to expand...
Click to collapse
Yep ; FYI, i had put on the back the NILKIN plastic film provided when you purchase the Tempered glass pack for the front panel....i was sure the back didn't need a tempered glass as well, and i was confident the plastic one would be OK, knowing the phone will be in a case...
Well now i know that it was not sufficent at all.
It was surely bad luck for me with this unit, even if there are many other users in the same position, but anyway i advise you all to put a tempered glass protection on the back as well.

The anti shatter film was better than any tempered glass protection.
Due to it's malleability impacts get softened.

Replacing the back is pretty cheap <$20 and easy though. Good thing it's not the front...Cost me 100 to buy a replacement LCD.

My screen self cracked yesterday.
After about 30 minutes I had an rma filed with a label on the way, hopefully the techs can see this wasn't an issue of "accidental damage " instead a fault in the design.
Hoping it's fixed and sent back!

kylecummins said:
My screen self cracked yesterday.
After about 30 minutes I had an rma filed with a label on the way, hopefully the techs can see this wasn't an issue of "accidental damage " instead a fault in the design.
Hoping it's fixed and sent back!
Click to expand...
Click to collapse
My screen cracked itself, too - Sony Germany refused the warranty!
I hope they will get this sorted, soon! It's unacceptable!!

My Z2 has faulty back cover also. It's not cracked, but is not glued properly so the edge near the USB port kinda pops out. I can press and it sticks back but then it pops out again after a while. I doubt it's waterproof. The phone is less than one month old.

Miroslav.Cvejic said:
My Z2 has faulty back cover also. It's not cracked, but is not glued properly so the edge near the USB port kinda pops out. I can press and it sticks back but then it pops out again after a while. I doubt it's waterproof. The phone is less than one month old.
Click to expand...
Click to collapse
Warranty.
Sent from my D6503 using XDA Premium 4 mobile app

Mine prev. Z2 was aslo same fault as op , after 2 weeks of use and no drops no keys in pocket,no pushing nothing,the back cover cracked from the upside to the bottom,but here in bulgaria my retailer changed the phone after 2weeks of pushing from my side under the phone and sony support here is alfuw , it is deffect from the phone bro , go and insist for changing not repairing, its from their f**** deffect batches
Sent from my D6503 using XDA Premium 4 mobile app

This is that kind of phone that needs a case 100% if you want it to be protected and safe for a longer period of time. ( I am from that kind of persons that are using the phone naked (its a damn Z series..u took the phone for its classy look too,but here i can't risk anymore :/ )) Screen protectors from both sides wont save it too.Ive read alot and..too much ppl complaining from cracked Z2s.Too sad that Sony didn't put a Dragontrail/Corning Gorilla..front and back glass.

The back glass on mine self-cracked. It has been in a case since an hour after I received the phone. It sits most of the day on my desk at work, or on the kitchen bench at home. Last week I discovered a single crack across the back panel.
I took it to the Telstra shop and they said Sony will not accept warranty claims for physical damage. I am going to follow up with Sony as this sounds ridiculous. The phone is not fit for purpose. None of the smartphones nor PDAs I have had (going back 14 years now) have ever suffered any damage or cracks.

delete please

hotnikkelz said:
Replacing the back is pretty cheap <$20 and easy though. Good thing it's not the front...Cost me 100 to buy a replacement LCD.
Click to expand...
Click to collapse
'Cept that the $20 replacement back cover does not include the NFC that is originally attached to the back.

zanndoth said:
'Cept that the $20 replacement back cover does not include the NFC that is originally attached to the back.
Click to expand...
Click to collapse
it doesn't??? OMG that sucks!!! even an original Sony one?

Had my Z2 self crack also the other day... used it and it was fine, checked back half an hour later and the screen was shattered. The shatter pattern is very similar to the pics posted at the beginning of this thread except mine is on the digitizer. It's obviously not from an impact/drop (I know this because I didn't drop it and the chassis is unmarked) but more so because of the pattern of the crack, no bullseye or spiderweb. Even more so because the phone wasn't moved during the time when it cracked....
Needless to say I was extremely annoyed, luckily I had the in box screen protector on so it didn't leave shards of glass all over the place. Just need to decide what to get next, does seem like this is an issue with only a few Z2's, my gf and sister have z2's which theyve dropped god knows how many times and their glass is unmarked, mine on the other hand has never been dropped. Anyway not sure whether to just wait for the Z3 instead of getting another Z2 (don't think I could live without a waterproof phone so that eliminates pretty much everything apart from Sony)

I am from Croatia. My first Z2 was foulty too. It was heating quickly, back glass cracked, wather demaged microfon and wather was all around camera. At first after 5 days I sent it service repair refused to change the phone claiming that this was physical damage. Then I asked for explanation and yelled on them and then they called me after 3 weeks to tell me that they are going to give me new one after long consultation with Sony in Europe.
With this new Z2 I don't have any problems and no quick heating.

S6 edge screen badly scratched straight out of the box.

On sunday, I pre ordered a 128gb s6 edge on tmobile's website, it arrived on tuesday, and as soon as I turned it on I noticed dead pixels and also i noticed under direct sunlight that the screen had scratches everywhere, i paid almost one thousand dollars for this and I found that unacceptable, so I called TMobile and they said I had to return the phone, wait until they refunded my money and then I could order another one OR I could buy another one and pay for it and return this one. So I just went ahead and placed another order and they overnighted a new phone to me. The phone arrived today, and it also has dead pixels or something black under the display (very noticebale) and also has a really scratched screen. The phone is nice, it works fine most of the time, but my problem is not with the software, it is with the lack of quality control Samsung is showing with this release.
I decided to return both phones, and i will be sticking with my iphone 6 until Samsung gets their act together, I dont want to throw Samsung under the but for a flagship phone, this issues should be non-existent. My advice to anyone that has ordered a s6 edge, is to check your screen for any dead pixels, and to check your phone;s screen under direct sunlight and see if you find any scratches.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

Don't be so sure that it's Samsung. Having this kind of issue twice in a row is a more likely sign of mishandling during delivery than an actual quality control issue.
I'd consider trying to see if I could get the device shipped to my carrier's local store for pickup, as delivery companies tend to be a bit more careful when shipping things to businesses than to consumers.

Same exact thing with my s6 edge 32gb. Small scratches allike over the screen.
My new one came today but I didn't open it yet to check.

Wow !! After that I will prefer to buy at the store after the April 10 !
Sent from my iPhone using Tapatalk

Poetique said:
Don't be so sure that it's Samsung. Having this kind of issue twice in a row is a more likely sign of mishandling during delivery than an actual quality control issue.
I'd consider trying to see if I could get the device shipped to my carrier's local store for pickup, as delivery companies tend to be a bit more careful when shipping things to businesses than to consumers.
Click to expand...
Click to collapse
I would find it virtually impossible for the delivery company to scratch the screen. Each phone should have a screen cover installed at the factory. The dirt under the glass or dead pixels with 2 units delivered to the same person is also disturbing.
Sent from my iPhone 6 Plus using Tapatalk

Oh wow! Mine is all scratched up as well =( Right when I took it out of the box I noticed a pretty substantial scratch on the display. Then when I looked more closely, in more revealing lighting, I saw that I had light scratches all over the entire display. I am NOT happy with this. I will be getting a regular S6 for review when I can. If some of you are seeing the same things that I am, then statistically speaking, this is a pretty wide-spread issue. If you and I are seeing these scratches, it means that others are as well. I will keep a close eye on this.

americasteam said:
I would find it virtually impossible for the delivery company to scratch the screen. Each phone should have a screen cover installed at the factory. The dirt under the glass or dead pixels with 2 units delivered to the same person is also disturbing.
Sent from my iPhone 6 Plus using Tapatalk
Click to expand...
Click to collapse
You'd only find it virtually impossible if you've never been inside of a UPS or FedEx shipping facility (probably the USPS too, but I havn't actually been to the inner portions of one of those). I actually have never received a FedEx package to my area that wasn't beat up to some degree.
When I say that packages are literally occasionally tossed several YARDS across a room, I'm not kidding. And if whoever is supposed to catch them misses, well... what goes up eventually comes down lol.
The use of screen/devices covers only has one real effect, and that's preventing EXCESSIVE dust. Obviously, dust is dust, and you can't just eliminate it. It'll do a bit to stop scratches, but if a bit of fine debris that just so happens to get trapped under the dust cover it can still lead to scratches if the device gets shaken about in the box. And of course it does nothing to protect against impact damage, which is one potential cause of dead pixels.
I want to see what happens when other carriers start shipping. On that note, what courier is responsible for T-Mobile orders?
Edit: I'm also going to assume that everyone around here is aware of the fact that Gorilla Glass is visible to the naked eye if you have sharp eyesight, and that the "scratches" probably aren't scratches if they're uniform and follow some sort of pattern (you'd be surprised how many people thought they had scratched devices in the early days of Gorilla Glass lol).

Any pictures from any of you?

I just checked my screen. Zero scratches. Scared me for a second.

i expect these devices are assembled in vacuumed containers, in a similar fashion to hard drives, as such dust/particles are a non issue and it isnt possible to get dust under one of the plastic covers unless they are tampered with down the line - again this would just be my expectation but i would be surprised if this assessment wasnt accurate.

rjwdon said:
i expect these devices are assembled in vacuumed containers, in a similar fashion to hard drives, as such dust/particles are a non issue and it isnt possible to get dust under one of the plastic covers unless they are tampered with down the line - again this would just be my expectation but i would be surprised if this assessment wasnt accurate.
Click to expand...
Click to collapse
You expect alot from mass manufacturing/assembly lol.
The kind of operation you're talking about would be more likely to be found when dealing with either small-scale manufacturing or manufacturing of devices that never touch human hands before reaching the consumer. Neither case applies to Samsung devices.

angelofmusic said:
Oh wow! Mine is all scratched up as well =( Right when I took it out of the box I noticed a pretty substantial scratch on the display. Then when I looked more closely, in more revealing lighting, I saw that I had light scratches all over the entire display. I am NOT happy with this. I will be getting a regular S6 for review when I can. If some of you are seeing the same things that I am, then statistically speaking, this is a pretty wide-spread issue. If you and I are seeing these scratches, it means that others are as well. I will keep a close eye on this.
Click to expand...
Click to collapse
Oh no Both S6 Edges I have received both have the scratched screens. This is bad.

while thats true, it is a proceedure in place for hard drives, they literally will not work if there is a single speck of dust on the platter - if anything at all interferes with the read-head it will scratch the platter and bam dead hard drive.
it is entirely possible they dont use vacuum chambers for assembling phones however, I will grant you that lol

just try to clean the screen !
i thought i scratched my NoteEdge too but after i clean the screen, the scratches are gone !
are

netnerd said:
just try to clean the screen !
i thought i scratched my NoteEdge too but after i clean the screen, the scratches are gone !
are
Click to expand...
Click to collapse
Doesn't work.

There is no distinct pattern . They go in every which direction. I haven't seen this before and trust me when I say, I have reviewed A LOT of phones. It's strange to see gorilla glass 4 scratching this way. I have had my Note 4 for many months and it looks fantastic. I can see a few hairline scratches but nothing like what I already see on this less than a day old S6 Edge. At this point, I really can't pin down the cause. However, this is not made up. When I was at MWC I saw many, many models and didn't see any scratches on the displays. You bet once this device is more widely released that I will be exchanging mine!

So for those with scratched screens... how have you tried to go about cleaning them? And do the T-Mobile units come with a dust cover or a screen protector? If it's the latter, you might definitely want to try cleaning them as you could just be seeing small bits of adhesive.

angelofmusic said:
There is no distinct pattern . They go in every which direction. I haven't seen this before and trust me when I say, I have reviewed A LOT of phones. It's strange to see gorilla glass 4 scratching this way. I have had my Note 4 for many months and it looks fantastic. I can see a few hairline scratches but nothing like what I already see on this less than a day old S6 Edge. At this point, I really can't pin down the cause. However, this is not made up. When I was at MWC I saw many, many models and didn't see any scratches on the displays. You bet once this device is more widely released that I will be exchanging mine!
Click to expand...
Click to collapse
Do you have black or white?

Scratches are scratches...
Poetique said:
So for those with scratched screens... how have you tried to go about cleaning them? And do the T-Mobile units come with a dust cover or a screen protector? If it's the latter, you might definitely want to try cleaning them as you could just be seeing small bits of adhesive.
Click to expand...
Click to collapse
There was the standard plastic dust protector. All looked perfect as I pulled it out of that sleeve. Immediately I looked at the display and saw a pretty deep scratch. I thought it was adhesive and I rubbed at it. It didn't go away. Then I could feel it with my fingernail. Next I looked at the entire display in the light and I saw hairline scratches all over the place. Something is definitely going on here.
---------- Post added at 01:28 AM ---------- Previous post was at 01:27 AM ----------
DrexelDragon said:
Do you have black or white?
Click to expand...
Click to collapse
Mine is black but I can't see that mattering much, unless one particular factory dealt with our models and they were only black...

angelofmusic said:
There was the standard plastic dust protector. All looked perfect as I pulled it out of that sleeve. Immediately I looked at the display and saw a pretty deep scratch. I thought it was adhesive and I rubbed at it. It didn't go away. Then I could feel it with my fingernail. Next I looked at the entire display in the light and I saw hairline scratches all over the place. Something is definitely going on here.
Click to expand...
Click to collapse
That's very odd, and does sound like the sort of thing that would happen when there's a combination of an issue with fine debris getting trapped under the dust cover and the device being shaken about during shipping as it's unlikely that such a thing would pass any QA inspections.
The only unusual thing is that you said there was a DEEP scratch, and fine debris wouldn't cause that. Larger debris could, but that would indicate someone just being careless while packaging the device.

P9000 Short Lived

I am completely gutted. I've had my P9000 for exactly two weeks and then today this happens:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
I got out of my car on a gravel drive, slipped and dropped the phone and it landed face down on the stones. It only fell from about waist height and I didn't think it hit the ground particularly hard.
I'm just glad the phone didn't cost me £600+ otherwise I really would be upset.

Russell_S said:
I am completely gutted. I've had my P9000 for exactly two weeks and then today this happens:
I got out of my car on a gravel drive, slipped and dropped the phone and it landed face down on the stones. It only fell from about waist height and I didn't think it hit the ground particularly hard.
I'm just glad the phone didn't cost me £600+ otherwise I really would be upset.
Click to expand...
Click to collapse
Ouch! I feel your pain. Did you have any cover or screen protector on it?

Ditto - sorry to hear this. I see the silicon cover in the photo, but would also be interested to know if there was a screen protector on it.

Russell_S said:
I am completely gutted. I've had my P9000 for exactly two weeks and then today this happens:
I got out of my car on a gravel drive, slipped and dropped the phone and it landed face down on the stones. It only fell from about waist height and I didn't think it hit the ground particularly hard.
I'm just glad the phone didn't cost me £600+ otherwise I really would be upset.
Click to expand...
Click to collapse
I see you can buy a new screen on the official website for $99.

As you said, I did have a silicone case on it but I didn't have a screen protector on it. When I purchased the phone I did get a tempered glass screen protector as well but I could not get it to fit with the silicone case. As others have reported here when I tried to put the silicone case on it lifted the edges of the screen protector so I gave up.
I did look at replacing the screen, I've done it on a few other phones, but it looks as though the screen is glued onto the frame and and I'm not sure how easy it would be to replace while keeping it looking good. $99 is a lot to spend and then be unsuccessful. It wouldn't be so bad if someone else had already done it and there was a YouTube video or something showing taking the phone apart. I did actually find the screen available for $70 here http://www.elephone.cc/lcd-display-touch-screen-for-elephone-p9000.html but even at that price I was unwilling to take the risk.
So, anyway, I have now ordered another P9000 from the same seller as my original and I am definitely going to have another go to get the tempered glass screen ptotector on this one.
Once I've got the new phone up and running I may take the old one apart and document it on this forum to help others out.

Russell_S said:
As you said, I did have a silicone case on it but I didn't have a screen protector on it. When I purchased the phone I did get a tempered glass screen protector as well but I could not get it to fit with the silicone case. As others have reported here when I tried to put the silicone case on it lifted the edges of the screen protector so I gave up.
I did look at replacing the screen, I've done it on a few other phones, but it looks as though the screen is glued onto the frame and and I'm not sure how easy it would be to replace while keeping it looking good. $99 is a lot to spend and then be unsuccessful. It wouldn't be so bad if someone else had already done it and there was a YouTube video or something showing taking the phone apart. I did actually find the screen available for $70 here http://www.elephone.cc/lcd-display-touch-screen-for-elephone-p9000.html but even at that price I was unwilling to take the risk.
So, anyway, I have now ordered another P9000 from the same seller as my original and I am definitely going to have another go to get the tempered glass screen ptotector on this one.
Once I've got the new phone up and running I may take the old one apart and document it on this forum to help others out.
Click to expand...
Click to collapse
That will be very good of you. I am sure there will be many people with the same problem. Why they make a cover and protector that aren't compatible is beyond me.
My phone is still on its way to me via snail mail, so I will only have it in about 5 weeks......

Has anybody tried to replace the digitizer/screen yet?! I had the same as you. After just 1 week of use, it broked ...
Skickat från min LeMaX 2 X820 via Tapatalk

The one plus x has its screen glued to the frame as well. There's a few YouTube vids on that. Should be the same. PS. I tried it (without the digitizer), then bought my P9000. Broke the heck out of the digitizer trying to get the screen off. I'll probably need to hot glue the new screen and digitizer in, but it was such a colossal pain in the butt getting the screen off, I just gave up and bought this one.

electrofryed said:
The one plus x has its screen glued to the frame as well. There's a few YouTube vids on that. Should be the same. PS. I tried it (without the digitizer), then bought my P9000. Broke the heck out of the digitizer trying to get the screen off. I'll probably need to hot glue the new screen and digitizer in, but it was such a colossal pain in the butt getting the screen off, I just gave up and bought this one.
Click to expand...
Click to collapse
I tried to replace the screen of an OPX and I broke little plastic framework. So now between the body metall part and the backside of the pone has a sh*tty gap

Yep. I got the gap too.

Screen
Sorry don't got the link anymore but i have seen screen for only 69 dollar on alibaba

today my dislay also brick. now i try to get remote access to the phone but no chance ( usb debuging is on)
i can see all on screen but it do not response to finger touch
i ordered an usb otg to get it work with usb mouse.
new display screen takes 4 weeks from china shipping

mxcxpx said:
today my dislay also brick. now i try to get remote access to the phone but no chance ( usb debuging is on)
i can see all on screen but it do not response to finger touch
i ordered an usb otg to get it work with usb mouse.
new display screen takes 4 weeks from china shipping
Click to expand...
Click to collapse
Good luck replacing it I just took mine apart and here's some pics and notes that might help you.
http://forum.xda-developers.com/elephone-p9000/how-to/p9000-disassembly-broke-t3450238

Don't feel bad
I had this happen too, screen is very week, cracked mine while sitting down with the phone in the back pocket (never done this before), cracked 2nd screen by dropping from car dashboard about 40 centimetres and was shattered by impact with a plastic ashtray. Not repairable that time, as mainboard blown because stupid glued design forced the battery connector loose while replacing back cover. This is the most fragile phone I have ever seen, I'm gutted because I was very pleased with it, so bought my daughter the same device, which has now just been completely bricked by an OTA update when it is only 2 months old. If that wasn't bad enough I had bought a replacement for the one I abused so little to break, which arrived working however had a faulty USB circuit and destroyed 2 chargers and forced 1 laptop to be repaired in an effort to charge, and took massive arguments and a threat of legal actually to obtain a refund.
Never again.... good specification but wrong compromises by elephone, very fragile device that is very difficult to repair.

Might be the first screen crashed case in this forum

I bought it 2 days ago, through this 2days' experience, I am really satisfied with its camera as well as the battery. Today when I hold it and it slid out from my hand and then fall down on the floor. I should say the distance between my hand and floor is only 0.3m or 0.4m. But! the screen has been totally crashed!! I never use a phone has that horrible quality. For my last phone, XR, even not crashed from 1m dropped without any protection and the screen didn't crash at all. What should I do? Ask google for help or find some fix shop? That's really a FUXKing day for me!
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

jayxiao171735 said:
I bought it 2 days ago, through this 2days' experience, I am really satisfied with its camera as well as the battery. Today when I hold it and it slid out from my hand and then fall down on the floor. I should say the distance between my hand and floor is only 0.3m or 0.4m. But! the screen has been totally crashed!! I never use a phone has that horrible quality. For my last phone, XR, even not crashed from 1m dropped without any protection and the screen didn't crash at all. What should I do? Ask google for help or find some fix shop? That's really a FUXKing day for me!
Click to expand...
Click to collapse
Call Google. Maybe they will help you out. If not I saw teardown videos and this phone seems relatively easy to repair on your own, if you can find the parts.
Sent from my Pixel 3a using Tapatalk

The things with screens is it isn't really the height that kills them. It's how it lands that really decides if it will shatter or not. I've had phones survive being launched off my lap and across the parking lot but then not survive a less than a foot drop on to the floor in my house.

Maybe tell google you pulled it out of your pocket and it was smashed. If you say you dropped it regardless of height they will say no

pbanj said:
The things with screens is it isn't really the height that kills them. It's how it lands that really decides if it will shatter or not. I've had phones survive being launched off my lap and across the parking lot but then not survive a less than a foot drop on to the floor in my house.
Click to expand...
Click to collapse
I can second this. I had a phone dropped from my shirt pocket to the floor survive. (A roughly 1.5m drop) The same phone dropping less than 50 cm from my pants pocket to the floor while I was sitting on a curb shattered the screen.

Tbh its foolish not to have the phone wearing tempered glass and a case these days. Even if this is mid range £400 is still £400.

pbanj said:
The things with screens is it isn't really the height that kills them. It's how it lands that really decides if it will shatter or not. I've had phones survive being launched off my lap and across the parking lot but then not survive a less than a foot drop on to the floor in my house.
Click to expand...
Click to collapse
you are right, this phone land with its screen totally lip the floor.

Sturdyturdy said:
Tbh its foolish not to have the phone wearing tempered glass and a case these days. Even if this is mid range £400 is still £400.
Click to expand...
Click to collapse
Yeah, my fault, I regard it as a 200 phone...maybe

lol...it all depends on the point of impact..
i have seen phones with gorilla glass 5 also crack when dropped from similar height ..
cant blame the quality, as no screen manufacturer can say or claim "wont crack if dropped from less than 1m".

Where did you buy it from? You said two days ago, so maybe they will let you exchange it.

Thread Cleaned.
If there are legit ways please do help the OP else don't crowd the thread with replies irrelevant to Op's issue.
Thanks
SacredDeviL666.

pbanj said:
Where did you buy it from? You said two days ago, so maybe they will let you exchange it.
Click to expand...
Click to collapse
My friend give me as a gift, so I don't know where he bought..

jayxiao171735 said:
My friend give me as a gift, so I don't know where he bought..
Click to expand...
Click to collapse
Maybe see if he can exchange it

I'll add my name to the list. Wife dropped her phone from waist height yesterday. Bought on Sunday. Smashed screen. Our Cases are being delivered today. . We have insurance but still. Is Dragon tail glass that much weaker than Gorilla glass?

If you drop weighted glass on the floor 9 times out of 10 it will break no matter the height. If you don't have a case on and it doesn't break consider yourself lucky.

bobby janow said:
If you drop weighted glass on the floor 9 times out of 10 it will break no matter the height. If you don't have a case on and it doesn't break consider yourself lucky.
Click to expand...
Click to collapse
Totally. Not suggesting otherwise but still sucks. We bought at a store that didn't have cases, and had to wait for Amazon.
That said: anyone know the difference between the two glass types? I watched the bend test and thought it was pretty amazing how much pressure the phone withstood and didn't break.

teknhard said:
Totally. Not suggesting otherwise but still sucks. We bought at a store that didn't have cases, and had to wait for Amazon.
That said: anyone know the difference between the two glass types? I watched the bend test and thought it was pretty amazing how much pressure the phone withstood and didn't break.
Click to expand...
Click to collapse
Afaik there are no definitive tests to compare the 2. Anyone who says the dragontrail is weaker is speaking solely on the fact that it was cheaper to manufacture with this instead of gorilla glass. The jerryrigeverything video seems to suggest it scratches at the exact same level of the mohs hardness scale. I think a bad drop without protection is a bad drop, regardless which flavor of glass your device is rocking.
You looked into replacement options? Phone seems relatively simple to take apart based on teardown videos. Maybe save a few bucks and give a replacement a go, assuming parts are available.
Sent from my Pixel 3a using Tapatalk

jmtjr278 said:
Afaik there are no definitive tests to compare the 2. Anyone who says the dragontrail is weaker is speaking solely on the fact that it was cheaper to manufacture with this instead of gorilla glass. The jerryrigeverything video seems to suggest it scratches at the exact same level of the mohs hardness scale. I think a bad drop without protection is a bad drop, regardless which flavor of glass your device is rocking.
You looked into replacement options? Phone seems relatively simple to take apart based on teardown videos. Maybe save a few bucks and give a replacement a go, assuming parts are available.
Click to expand...
Click to collapse
Luckily I have insurance (figured going caseless, I would take it for the first month)
Screen replacement seems cheap. I think 129.00 in Canada through the shop

teknhard said:
Luckily I have insurance (figured going caseless, I would take it for the first month)
Screen replacement seems cheap. I think 129.00 in Canada through the shop
Click to expand...
Click to collapse
You'd be surprised what you can do yourself. There are very good teardown videos and you set yourself up just in case down the road. If parts are available on eBay you can save and learn.
Sent from my Pixel 3a using Tapatalk

teknhard said:
Totally. Not suggesting otherwise but still sucks. We bought at a store that didn't have cases, and had to wait for Amazon.
That said: anyone know the difference between the two glass types? I watched the bend test and thought it was pretty amazing how much pressure the phone withstood and didn't break.
Click to expand...
Click to collapse
It was years ago at this point but there was a video with a dude testing dragontrail and he did the usual crap, hitting it with a hammer, chucking it across a parking lot, running it over, etc.... It was fine.