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So I walked into a sprint store the other day to find out when I was available for an upgrade. The guy in the store asked to see my phone and I handed it to him. He looked my information on it and asked what the percent battery mod was and then asked if it was a root mod. I answered yes with a bit of caution in my voice and he proceeded to tell me that it was ok and that Sprint doesn't have a policy against rooting your phone and that it doesn't void your warranty. Could this be true or was this guy just blowing smoke up my ass?
Sent from my HERO200 using XDA App
Smoke up your ass.
I'll break out the book later but there is a section about firmware modification.
Sprint may not have an policies against it - but HTC certainly would, and they are the ones who end up warrantying the devices.
He may have been correct in saying that it is no longer "illegal" as it where 3 weeks ago - congress modified DMCA to exclude circumvention of copy right protection software.
So you can no longer have jail time or a $25,000 fine for it - which was possible before.
But manufacturers do still have the right to void warranties if copy right protection had been circumvented on a device - that is specifically implied.
Sprint doesn't issue warranties. The guy was full of it, the warranty that rooting voids is HTC's manufacturer's warranty.
Sprint sells insurance and rooting your phone DOES NOT void your insurance..
Frankly, after the initial 30 days the rest of the manufacturer's warranty is useless imo anyways. In order to get warranty work done you have to ship the phone to HTC at YOUR cost, wait for them to decide if they will fill your warranty request, do the work, and ship it back. All the while you have no phone, unless you have an old one or buy a cheapie to get you by..
So after the first 30 days are up I don't even consider claiming warranty, I just go to Sprint and say "I have insurance, make this right.. please". And they do
*edit- you're too fast for me KC
nebenezer said:
*edit- you're too fast for me KC
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like a horny teenager staring at the cheer squad - it goes fast.
Kcarpenter said:
like a horny teenager staring at the cheer squad - it goes fast.
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OMG lmao.
10 char
Kcarpenter said:
Smoke up your ass.
But manufacturers do still have the right to void warranties if copy right protection had been circumvented on a device - that is specifically implied.
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I'm not being an ass with this but when dealing with legalities, symantics is important ... is it "implied"? That leaves the context open to interpretation.
Actually, with the latest ruling on the DCMA, there is nothing manufacturers or service providers can do about you rooting the device. It is not a violation of any enforceable law or policy to root or jailbreak a device.
HTC might still be able to complain about modifications that you make to any of their proprietary applications that change their actual code, but as is always advised, if you are going to send your device to the manufacturer, you should RUU it unless it is totally inoperable. Gives them less to complain about and saves you the headache of worrying.
*edit - nvm, talking out my... pie hole. I'm probably wrong anyways..
ok
so if i went through sprint and got a replacement phone with there insurance im good right cause i didnt go through htc? right
wadeheisen said:
Actually, with the latest ruling on the DCMA, there is nothing manufacturers or service providers can do about you rooting the device. It is not a violation of any enforceable law or policy to root or jailbreak a device.
HTC might still be able to complain about modifications that you make to any of their proprietary applications that change their actual code, but as is always advised, if you are going to send your device to the manufacturer, you should RUU it unless it is totally inoperable. Gives them less to complain about and saves you the headache of worrying.
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They can still say it breaks your warranty.
As most people say Rooting was a "grey area". You couldn't go to jail if they had no proof you intended to use your device to achieve pirated goods. This just finalized the deal making rooting and all it's wonders legal.
The manufactorer can still do what they want to try to make people stop rooting, but they can't brick your device or send you to jail, but they can make it break your warranty.
My gf also has our phone too - and she refuses to let me root it - she keeps going on and on about her warranty being voided - and no matter what I say about it she refuses!
I keep telling her I can RUU it back if she needs it fixed or if its really bad, we have insurance, it can be reported as 'lost and/or stolen' - and that thanks to you guys, a solution to any problem I have encountered is available!
Oh well, her loss!
skndeep102 said:
So I walked into a sprint store the other day to find out when I was available for an upgrade. The guy in the store asked to see my phone and I handed it to him. He looked my information on it and asked what the percent battery mod was and then asked if it was a root mod. I answered yes with a bit of caution in my voice and he proceeded to tell me that it was ok and that Sprint doesn't have a policy against rooting your phone and that it doesn't void your warranty. Could this be true or was this guy just blowing smoke up my ass?
Sent from my HERO200 using XDA App
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rooting & flashing these roms do not void your warranty anymore. if sprint says it does they are full of ****.
Hi guys,
I bought a brand new Note 4 at the end of January to replace my completely busted HTC One M8, and i'm wondering, is it REALLY worth it to trip the KNOX Warranty status to 0x1 to Root and install a Custom ROM? Would love to hear some feedback as I love the device and its my first Samsung since the Note 3 (which i never voided my KNOX warranty on)
Thanks in advance!
kylebeattie11 said:
Hi guys,
I bought a brand new Note 4 at the end of January to replace my completely busted HTC One M8, and i'm wondering, is it REALLY worth it to trip the KNOX Warranty status to 0x1 to Root and install a Custom ROM? Would love to hear some feedback as I love the device and its my first Samsung since the Note 3 (which i never voided my KNOX warranty on)
Thanks in advance!
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This is a common misconception that people have. KNOX warranty does not void your entire phone's warranty. It only voids your KNOX security portion of the warranty. If you do not use KNOX, you don't have to worry about the KNOX flag. When KNOX flag goes up, the phone loses its secure storage environment access (your phone is saying that it cannot run KNOX mode anymore because some file intruded the KNOX secure environment storage access). Once again, if you do not use KNOX, no worries.
There is nothing holding you back from rooting. It comes down to your personal preference. Personally, I am not a fan of rooting because I just think that there are sufficient customization that I can do by installing apps from Google Play.
LTE-X said:
This is a common misconception that people have. KNOX warranty does not void your entire phone's warranty. It only voids your KNOX security portion of the warranty. If you do not use KNOX, you don't have to worry about the KNOX flag. When KNOX flag goes up, the phone loses its secure storage environment access (your phone is saying that it cannot run KNOX mode anymore because some file intruded the KNOX secure environment storage access).
There is nothing holding you back from rooting. It comes down to your personal preference. Personally, I am not a fan of rooting because I just think that there are sufficient customization that I can do by installing an app from Google Play.
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Thanks for cleaning that up for me, didn't really know that!
kylebeattie11 said:
Thanks for cleaning that up for me, didn't really know that!
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Sure, not a problem mate!
LTE-X said:
This is a common misconception that people have. KNOX warranty does not void your entire phone's warranty. It only voids your KNOX security portion of the warranty. If you do not use KNOX, you don't have to worry about the KNOX flag. When KNOX flag goes up, the phone loses its secure storage environment access (your phone is saying that it cannot run KNOX mode anymore because some file intruded the KNOX secure environment storage access). Once again, if you do not use KNOX, no worries.
There is nothing holding you back from rooting. It comes down to your personal preference. Personally, I am not a fan of rooting because I just think that there are sufficient customization that I can do by installing apps from Google Play.
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complete lie. it voids your entire warranty. stop lying to everyone.
quote from chainfire :
Worse than that, I've also been hearing that service center instructions are indeed that devices with this status tripped will not receive any warranty repairs.
https://plus.google.com/+Chainfire/posts/LCfF5A9fsTG
It really does depend on where you live in the world to how knox trips effect warranty claims. Here in New Zealand if theres any software issues and the knox flag is tripped you are not covered. But if it is a hardware fault then you covered under our consumer gaurentees act. It will be worth finding out for your specific countries laws around this issue and to see if you are covered, then make an educated decision.
i rooted mine.. but i cant really say that im using anything specific now im rooted (yeah greenify with root acces and titanium backup and a kernel) still on stock lollipop rom.
my wife got her huawei mate 7 yesterday, and it has to be replaced becouse a problem in the hardware.
I hope that i will still have warranty in case something happens
[email protected] is a KNOX representative in charge of my company. I've sent 11 note tablets for repair with Knox tripped and I've received 11 replacements for free. Go ahead and contact this representative and find out for yourself instead of accusing people of false information.
do you seriously not understand the difference between a corporate account with a high priced maint agreement and a free service center claim by a consumer ?
zurkx said:
do you seriously not understand the difference between a corporate account with a high priced maint agreement and a free service center claim by a consumer ?
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Corporate account with a high priced maint agreement is referring strictly to when a company purchases the products in bulk from Samsung directly. We did not do that here. We've purchased around 130 units from BestBuy, not Samsung. With that being said, Samsung treat us like a normal customer, not a corporate customer. If there were hardware problems, we'll be responsible for shipping and parts needed for repair just like a normal customer.
LTE-X said:
Corporate account with a high priced maint agreement is referring strictly to when a company purchases the products in bulk from Samsung directly. We did not do that here. We've purchased around 130 units from BestBuy, not Samsung. With that being said, Samsung treat us like a normal customer, not a corporate customer. If there were hardware problems, we'll be responsible for shipping and parts needed for repair just like a normal customer.
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lets not be silly here. you have a samsung.com guy with an email address assigned for your use. your average consumer does not buy a 130(!) devices. they buy one. and they do not return 11(!) units. they return one. and so far the average person here across literally dozens of threads has been rejected for having the knox warranty flag tripped.
i assure you that if you go into a service center today with a knox flag tripped on your personal device they will tell you to get lost. im sure if you return it thru your corporate contact on the other hand it will be replaced no questions asked. if you buy $65,000 worth of hardware (130 devices at $500-ish each) samsung is not going to treat you like an individual would be treated.
I will not argue here. When you contact Samsung KNOX department, you are automatically assigned to a representative, who is responsible for all activities including the repair. I did not disclose that we purchased 130 devices to representative. I did not return these units all at once. This has been accompolished one by one in just over a year. I also did not disclose I was an IT manager. Therefore, the rep had no idea of my occupation, my company, how many devices I own, and how many devices I am actually having problems with.
---------- Post added at 01:35 AM ---------- Previous post was at 01:20 AM ----------
Also, I apologize for what I said about being free. Upon checking the receipt of repair, $10 fee was added for parts (ATK88 Efuse). It stated labor, shipping and other adhesives are included in the limited 1 year warranty; thus $0 was added. Total cost was $10. There were no taxes added to the final cost.
LTE-X said:
[/COLOR]Also, I apologize for what I said about being free. Upon checking the receipt of repair, $10 fee was added for parts (ATK88 Efuse). It stated labor, shipping and other adhesives are included in the limited 1 year warranty; thus $0 was added. Total cost was $10. There were no taxes added to the final cost.
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what did the exact line item say ? Does it give the exact part number of the efuse ?
LTE-X said:
I will not argue here. When you contact Samsung KNOX department, you are automatically assigned to a representative, who is responsible for all activities including the repair. I did not disclose that we purchased 130 devices to representative. I did not return these units all at once. This has been accompolished one by one in just over a year. I also did not disclose I was an IT manager. Therefore, the rep had no idea of my occupation, my company, how many devices I own, and how many devices I am actually having problems with.
---------- Post added at 01:35 AM ---------- Previous post was at 01:20 AM ----------
Also, I apologize for what I said about being free. Upon checking the receipt of repair, $10 fee was added for parts (ATK88 Efuse). It stated labor, shipping and other adhesives are included in the limited 1 year warranty; thus $0 was added. Total cost was $10. There were no taxes added to the final cost.
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zurkx said:
what did the exact line item say ? Does it give the exact part number of the efuse ?
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Holy **** yes, if we know exactly what's the part and how to replace it we can solve the problem!
Here is exactly what it says.
Parts: Costs:
EFuse(P/N: ATK88) $10
EFuse(P/N: ATK89) Included(ATK88)
EFuse(P/N: ATK89//18) Included(ATK89)
EFuse EEPROM SW. Included under dep. //18
Adhesives/Labor. Refer to Terms and Conditions
Total Cost: $10
I don't have time or energy to poke around the phone anymore and compared to the Galaxy S3, Note 4 is not as bloated or slow, I don't have any stutter or lag and I don't care about custom roms for now, so there really isn't any reason for me to root at the moment. Only real thing I'd want to do if I were to root would be to increase volume on headphones and remove the bloody notification about too high volume, but I can live with that. I got free premium insurance from the carrier because I preordered it so knox wouldn't matter if I were to need repairs.
gabrymr said:
I don't have time or energy to poke around the phone anymore and compared to the Galaxy S3, Note 4 is not as bloated or slow, I don't have any stutter or lag and I don't care about custom roms for now, so there really isn't any reason for me to root at the moment. Only real thing I'd want to do if I were to root would be to increase volume on headphones and remove the bloody notification about too high volume, but I can live with that. I got free premium insurance from the carrier because I preordered it so knox wouldn't matter if I were to need repairs.
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I personally always root so I can use automatic backup + upload to google drive of Titanium Backup. That thing has saved my ass so many times I've lost count.
Plus, upgrading to a new phone is a breeze since you can just restore settings with titanium.
Also, Cerberus. If you're rooted you can flash cerberus from TWRP, which makes it impossible to remove, even with full wipe and reflash.
at service centers , they do not check root status by accessing your phone
They just boot in odin mode and check whether device status is 0x1 or 0x0 and if it is 0x1 they will just consider warranty is voided and wont cover it.
If your device status is 0x1 you can never change it to 0x0 again.
End of the story :- you have to pay every buck for the damage
I've not rooted for this very reason. The local UK repairers for the shop I buy my gear from says they will not warranty service a rooted device. Kinda sucks as isn't this the benefit of Android?!
Secondly, I've not found a reason to lose my warranty over this as every samsung device I've owned over the last 5 years has been returned under warranty for one reason or another (note through to note 4 plus Tab s).
Guess ill wait another 6 months to root
I've seen a few threads with people asking what the ramifications are of having knox tripped. I rooted my Note 4 as soon as I could and tried a few custom roms. I consistently had problems with bluetooth connectivity and gps tracking across stock, Cyanogen, and modified TW roms. I'd had enough and decided to send my phone to Samsung for repair citing these three issues:
1. Gps cannot determine my location accurately
2. Bluetooth audio skips/stops every few minutes on all devices
3. In one corner of screen there is a hairline crack but there doesn't appear to be any physical damage. It's hard to describe this but it wasn't from a drop. My best guess is pressure from accidentally sitting on it.
Unit was received and immediately sent back unrepaired due to Knox flag being tripped. I'm not really upset at that they wouldn't troubleshoot the gps and bluetooth. Those could be software and according to their terms i've modified that. I'm surprised they didn't email or call to offer a paid out of warranty service though.
Granted, I represent a sample size of 1 so keep that in mind.
* Unit was flashed to stock via Kies before being sent in for service.
Well, that's exactly what "Knox warranty void" flag is for... You can get it repaired through the store you bought it from if you are in EU though.
If you're in the European Union and your device falls faulty within the first 6 months, it is assumed it is a manufacturer's defect. Rooting your device does not void your warranty with the store because in order for the store to say "we cannot repair the device because it's been rooted" they have to have evidence that rooting the device was the direct cause of the malfunctions. If they refuse, threaten with Trading Standards and inform them that they're in breach of your statutory rights.
You should have a look at this: http://forum.xda-developers.com/android/general/samsung-knox-trigger-bothers-t3028728
Hello!
I need send my note 4 to warranty but I have KNOX WARRANTY VOID: 1
PLEASE, there are some way to clean this count for warranty reasons...??? (in note 2 was possible)
THANK YOU SO MUCH !
Carom3de said:
Hello!
I need send my note 4 to warranty but I have KNOX WARRANTY VOID: 1
PLEASE, there are some way to clean this count for warranty reasons...??? (in note 2 was possible)
THANK YOU SO MUCH !
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That's been patched and not possible that I've seen.
nine5raptor said:
That's been patched and not possible that I've seen.
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Thank you
speedyjay said:
If you're in the European Union and your device falls faulty within the first 6 months, it is assumed it is a manufacturer's defect. Rooting your device does not void your warranty with the store because in order for the store to say "we cannot repair the device because it's been rooted" they have to have evidence that rooting the device was the direct cause of the malfunctions. If they refuse, threaten with Trading Standards and inform them that they're in breach of your statutory rights.
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This. It's along the same lines of dealerships attempting to void warranties on modified cars when there are failures that are in no way due to the modifications. The main issue is all the runaround you may have to deal with to get the carrier or manufacturer to step up depending on whom you're dealing with.
Hey guys!
So I got my Nexus 5X 2 days ago and although I have a yellow screen problem (for which I am getting replacement very soon), I am extremely happy to have it!
A habit I have with every Nexus device is to unlock the bootloader and root it on the first day. What worried me here, however, is the recent suspicious information that the QFuse built in the chip "blows up" upon unlocking the bootloader, leaving a permanent, irreversible tamper mark.
Today, upon contacting a Nexus Specialist regarding my yellow screen replacement, I was tempted and finally did ask about this issue. What I got as an answer confirmed my belief and I am sharing it here with you: unlocking the bootloader & blowing the QFuse does NOT void your warranty.
Of course, chat proof is attached to this post.
I hope this motivates everybody here to start using their Nexus devices the way they are meant to be used!
All the best,
Victor
There isn't a QFuse on the N5X, from what I've heard, or at least no mention of it on the bootloader, like there is on a 6P.
Good to know either way!
PhoenixTank said:
There isn't a QFuse on the N5X, from what I've heard, or at least no mention of it on the bootloader, like there is on a 6P.
Good to know either way!
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What I read is that all new Snapdragon processors are manufactured with a QFuse in them, whether used or not. The bigger question is whether they are even used for bootloader unlock checks in the first place.
I hate how people are always terrified about "voiding their warranty".
Two things in LAW that need to be made very clear;
1) ANY clause of a contract that is in contradiction with LAW is ITSELF void. What this means, is if the sales contract specified in the warranty says that "X voids the warranty" and it is NOT LEGAL for them to void the warranty on the basis of X, then regardless of what the warranty claims, the warranty is NOT void.
2) Anything modified by the user CANNOT blanket void the entire warranty. It can only void the warranty on aspects that are actually impacted by what the user modified. I.e., if you change the software, then the buttons fall out, the warranty is STILL VALID on the buttons.
3) Anything that is NORMAL FUNCTION of the device cannot void the warranty. I.e., these phones have unlockable bootloaders. They are DESIGNED to be unlocked. It is ILLEGAL for them to deny warranty claims on the basis of unlocking the bootloader.
doitright said:
I hate how people are always terrified about "voiding their warranty".
Two things in LAW that need to be made very clear;
1) ANY clause of a contract that is in contradiction with LAW is ITSELF void. What this means, is if the sales contract specified in the warranty says that "X voids the warranty" and it is NOT LEGAL for them to void the warranty on the basis of X, then regardless of what the warranty claims, the warranty is NOT void.
2) Anything modified by the user CANNOT blanket void the entire warranty. It can only void the warranty on aspects that are actually impacted by what the user modified. I.e., if you change the software, then the buttons fall out, the warranty is STILL VALID on the buttons.
3) Anything that is NORMAL FUNCTION of the device cannot void the warranty. I.e., these phones have unlockable bootloaders. They are DESIGNED to be unlocked. It is ILLEGAL for them to deny warranty claims on the basis of unlocking the bootloader.
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I actually enjoyed reading this. I've never been really familiar with these laws and I am a bit relieved knowing the above information. Thanks!
doitright said:
I hate how people are always terrified about "voiding their warranty".
Two things in LAW that need to be made very clear;
1) ANY clause of a contract that is in contradiction with LAW is ITSELF void. What this means, is if the sales contract specified in the warranty says that "X voids the warranty" and it is NOT LEGAL for them to void the warranty on the basis of X, then regardless of what the warranty claims, the warranty is NOT void.
2) Anything modified by the user CANNOT blanket void the entire warranty. It can only void the warranty on aspects that are actually impacted by what the user modified. I.e., if you change the software, then the buttons fall out, the warranty is STILL VALID on the buttons.
3) Anything that is NORMAL FUNCTION of the device cannot void the warranty. I.e., these phones have unlockable bootloaders. They are DESIGNED to be unlocked. It is ILLEGAL for them to deny warranty claims on the basis of unlocking the bootloader.
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Good luck on actually having any company go along with that. And actually yes, they can void the warranty if you do something that the warranty says you can't do. Go ahead and send back a device for warranty repair that is rooted, has an unlocked boot loader, custom ROM, custom kernel, etc and see how far you get.
Well spring for the nexus protect and if you brick your phone, take it for a swim before sending it in.
Thanks for sharing the screenshots, OP. I'm glad their policy hasn't changed.
Pandages said:
Thanks for sharing the screenshots, OP. I'm glad their policy hasn't changed.
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this is the beauty of credit cards. simply go and purchase a brand new phone and then dispute the charge on your card saying they are not honoring warranty on the new phone and you will win the dispute in yoru favor and get your money back.. just make sure your buying the phone from the manufacture/google so your ****ing over the right company =)
I've been looking at this question for the past few years and I never found a legitimate document/website where it was explicitly told that by tripping KNOX we void the general warranty of the device. Only thing I saw was people saying it does. I think that people misjudged what the KNOX WARRANTY VOID term in download mode means because it has the term WARRANTY in it. What I believe that the term KNOX WARRANTY VOID means is whether KNOX can guarantee (give a warranty) that it can securely function. Nothing more.
I want to point out again, I'm NOT INTERESTED in answers where people CLAIM it voids the general warranty. I want to know from people who actually tried to claim the warranty with a tripped flag or people who have a friend who tried it out. I searched Reddit and XDA for these answers but never found a legitimate post where a person was denied warranty due to Knox.
This is a good question, but I've noticed no one has answered it in over a year. Perhaps no such documentation exists. Asking people on Reddit and XDA what their experience was is different than an answer in a legitimate document or website. I, too, would like to see such documentation. Android OS is poorly documented, as are other OSs.
i would have to claim that AFAIK , tripping knox would only void any warranties directly related to software issues. (ie Android updates creating boot loops, or in that area). While i cannot say the rules are still 100% the same today, I myself had purchased a Galaxy S10, DIRECTLY from Samsung to be used on Sprint, just over a year ago, and then had one of the members on here do the whole Unlock token things for me, then proceeded to flash TWRP and then Magisk. Well not only does Twrp trip knox, but the bootloader unlock leaves that big "Unofficial Firmware" splash screen on every boot. Well about 2 months before the warranty expired, the vibration motor inside the phone failed, and i didnt wanna pay insurance deductible for something that i thought should be warranty related... I did some research and located some articles (you gotta google, cuz the exact sites i dont remember) that said in the EU, consumers won some lawsuits that banned the manufacturers, namely Samsung and LG, from invalidating warranties for consumers who only modified the firmware in their devices. This was targeted at people who rooted their devices through whatever methods. And the result was that the manufacturers COULD ONLY ENFORCE THAT RULE IF THE WARRANTY CLAIM WAS A DIRECT RESULT OF MODIFIED FIRMWARE/SOFTWARE. If the defect was indeed hardware related, and could not be something triggered by the modification, then the manufacturer was required to comply by the terms of the hardware warranty terms that they had provided by sale of that device.
So i took a shot and contacted Samsung Support via the website and chat interface, and requested a warranty repair. Gave the IMEI and SN of my phone, and they said "Yes warranty is available, can you provide proof of purchase" ... i did all that, and near the end i specifically asked the support person "My phone is Bootloader unlocked via Samsung unlock token, so my phone says "Unofficial Firmware" when it starts up, so is that gonna be a problem because i wont bother sending it if so." and the tech took a few min and said, "as long as the phone itself hasnt been modified or the technicians determine that you opened up the device and did any physical modifications, then NO it wont affect your claim. But please note that we (SAMSUNG) do not provide or sell Bootloader unlocked devices or solutions in the US, so if your device is replaced, it will be with a LOCKED device instead!" I agreed, packed up the phone and sent it with the label they emailed me, and about 9 days later i got a package from Samsung with a new looking s10 inside, a charging cord, adapter and headphones. And sure enough it was locked, but i paid nothing, so they definitely honored the warranty. Hope that helps.
(the reason i say i dont know if its still true today, is that i heard through rumor that the manufacturers were in the process of changing the terms in their warranty, in a way that would legally give them the right to block warranty claims if ANY hardware or software was altered in any way! That seems unlikely cuz its exactly the terms they lost the prior lawsuit under, but **** changes when greedy companies get togeter!)