Problem with KNOX. - Galaxy S 4 Q&A, Help & Troubleshooting

Hi, I had a screen issue today and got to a Samsung repair center after flashing stock rom and reseting the counter.
The Service center denied fixing my phone because I had KNOX Warranty Void 0x1.
Is there anything that can be done?
I've heard KNOX alone isn't supposed to give you warranty issues but that's not the case here.
Any user that Samsung fixed their phone with KNOX Warranty Void 0x1?
Could you share your experience?
Thanks.

You don't need create a new thread having this already opened:
[Q&A][i9505] Knox Q&A / Discussion Thread - ask questions here!

I can see your in Greece. Greece is part of the European Union. All EU members have 2 year warranties.
http://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html
Use that against them and they should listen and fix it. Worth a try. It's EU Law :good:

Joku1981 said:
You don't need create a new thread having this already opened:
[Q&A][i9505] Knox Q&A / Discussion Thread - ask questions here!
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I'm sorry about that.
nikzDHD said:
I can see your in Greece. Greece is part of the European Union. All EU members have 2 year warranties.
http://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html
Use that against them and they should listen and fix it. Worth a try. It's EU Law :good:
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Thank you! Really good tip!
You think they'll fix it even with knox?

nikzDHD said:
I can see your in Greece. Greece is part of the European Union. All EU members have 2 year warranties.
http://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html
Use that against them and they should listen and fix it. Worth a try. It's EU Law :good:
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Almost correct, but incomplete.
Samsung doesn't have to give you 2 year warranty when you messed with the phone. The store where you bought it however, should fix the phone according to the EU Law. It's actually not called warranty but conformity of the product. Warranty is giving by Samsumg and conformity of the product is legally obligated to the store that sold you the phone. No rooting, flashing, can free them for fixing a hardware failure, that's not caused by yourself.
It's the store you bought it from you should claim your warranty.
I would however spam Samsung their Facebook and tell everyone how Samsung treaths their customers.
(I hope I translated everything correctly, but I think you will get my point).

Lennyz1988 said:
Almost correct, but incomplete.
Samsung doesn't have to give you 2 year warranty when you messed with the phone. The store where you bought it however, should fix the phone according to the EU Law. It's actually not called warranty but conformity of the product. Warranty is giving by Samsumg and conformity of the product is legally obligated to the store that sold you the phone. No rooting, flashing, can free them for fixing a hardware failure, that's not caused by yourself.
It's the store you bought it from you should claim your warranty.
I would however spam Samsung their Facebook and tell everyone how Samsung treaths their customers.
(I hope I translated everything correctly, but I think you will get my point).
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Thank you so much!!!
Great advice!

Related

Using root should/must not void warranty on Smartphones

Today's smartphones are as good as PCs. Does using root on computers void warranty? No!
Using root should/must not void warranty on Smartphones too.
Does rooting your device (e.g. an Android phone) and replacing its operating system with something else void your statutory warranty, if you are a consumer?
In short:
No.
Just the fact that you modified or changed the software of your device, is not a sufficient reason to void your statutory warranty. As long as you have bought the device as a consumer in the European Union.
A bit longer:
Directive 1999/44/CE dictates1 that any object meeting certain criteria (incl. telephones, computers, routers etc.) that is sold to a consumer2. inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years.
A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts3 stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent — the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything.
If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device4. But in order to avoid needing to repair or replace your device, the seller has to prove that your action caused5 the defect. It is generally recognised by courts that unless there is a sign of abuse of the device, the defect is there because the device was faulty from the beginning. That is just common sense, after all.
So, we finally come to the question of rooting, flashing and changing the software. Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware/OS and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect. There are very few hardware defects that are caused by software — e.g. overriding the speaker volume above the safe level could blow the speaker.
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty. You have to understand that in EU we have a “statutory warranty”, which is compulsory that the seller must offer by law (Directive 1999/44/CE, §7.1) and a “voluntary warranty” which the seller or manufacturer can, but does not need to, offer as an additional service to the consumer. Usually the “voluntary warranty” covers a longer period of time or additional accidents not covered by law6. If though the seller, the manufacturer or anyone else offers a “voluntary warranty”, he is bound to it as well!
So, even if, by any chance your “voluntary warranty” got voided, by European law, you should still have the 2 year “compulsory warranty” as it is described in the Directive and which is the topic of this article.
In case the seller refuses your right to repair or replace the device, you can sue him in a civil litigation and can report the incident to the national authority. In many European countries such action does not even require hiring a lawyer and is most of the time ensured by consumers associations.
The warranty under this Directive is only applicable inside the European Union and only if you bought the device as a consumer.
[1] EU member states must have by now imported the Directive 1999/44/CE into their national laws. So you should quote also your local law on that topic.
[2] A consumer is a natural person who acts for their own private purposes and not as a professional. .
[3] Batteries can be exempt of this and usually hold only 6 months warranty.
[4] E.g. a defect power button could be caused by spreading marmalade in it or hooking it onto a robot that would continuously press the button every second 24/7 — of course that is not normal or intended use.
[5] Note that correlation is not causation — the defect has to be proven to be caused by your action, not just correlate with it.
[6] E.g. if a device manufacturer guarantees the phone is water- and shock-proof or a car manufacturer offers 7 years of warranty against rust.
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Source : https://fsfe.org/freesoftware/legal/flashingdevices.en.html
Should've gone in the general section mate, good info though.
tuxonhtc said:
Should've gone in the general section mate, good info though.
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I couldn't decide. I thought that it was a trouble for us
Can mods move this thread to the General Section please?
Just noticed this post when i was updating a friends note 2 and rooting in the EU does not void your warranty. This is general knowledge and good to be in the EU
It voids warranty bcuz u can accidentally brick it and that would be ur fault not thiers.
Sent from my GT-N7100 using xda app-developers app
Good info but thread needs to be moved to general info request a mod to move this thread
Sent from my GT-N7100 using xda premium
mezo91 said:
It voids warranty bcuz u can accidentally brick it and that would be ur fault not thiers.
Sent from my GT-N7100 using xda app-developers app
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How will rooting your phone brick it??
Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware/OS and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect. There are very few hardware defects that are caused by software — e.g. overriding the speaker volume above the safe level could blow the speaker
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Let's just say these are saftey measures of a company.
You bought the phone for the hardware and software made by Samsung. It's a form of giving credit.
Experimenting with the phone outside of Samsung circumstances is your own decision.
Simone said:
Let's just say these are saftey measures of a company.
You bought the phone for the hardware and software made by Samsung. It's a form of giving credit.
Experimenting with the phone outside of Samsung circumstances is your own decision.
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Completely irrelevant. The law is the law, and the law allows you to root in the EU without affecting any warranty.
FloatingFatMan said:
Completely irrelevant. The law is the law, and the law allows you to root in the EU without affecting any warranty.
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I see.
irishpancake said:
How will rooting your phone brick it??
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The only "problem" with rooting is that it potentially allows dumb users to do dumb things - such as overclocking beyond the acceptable level for your processor, or flashing a radio from a completely different device.
Regards,
Dave
This is actually an awesome thing to know. Thanks, OP.
I never rooted or flashed my note 2 because I was afraid to lose my warranty and have to pay the repair or buy another phone if something unlucky happened. This one isn't cheap. But I always had the feeling that I was not taking real advantage of my note 2 and now I think I will. Again, thanks.
You shouldn't be too sure that your warranty wouldn't be void , i know many places where you won't get any warranty due to being rooted, don't take this to granted as its "not a law" its also carrier/reseller that makes these decissions. they probably know what your doing if your rooting (basically i know that they know that i know) but lets say i bought a phone and they told me that i wasn't able to "upgrade" to a newer firmware due to the warranty being void. again i wouldn't take this as granted that i would get my warranty. as of its not anything i can say its the law. its not only the law. its samsung/resellers decision not government law.
Regards
It comes down to whether the repair centre can prove that rooting is the cause of the problem. I.e if a fried cpu is the issue, and they find that the cpu is overclocked.
Sent from my GT-N7100 using Tapatalk 2
LastStandingDroid said:
You shouldn't be too sure that your warranty wouldn't be void , i know many places where you won't get any warranty due to being rooted, don't take this to granted as its "not a law" its also carrier/reseller that makes these decissions. they probably know what your doing if your rooting (basically i know that they know that i know) but lets say i bought a phone and they told me that i wasn't able to "upgrade" to a newer firmware due to the warranty being void. again i wouldn't take this as granted that i would get my warranty. as of its not anything i can say its the law. its not only the law. its samsung/resellers decision not government law.
Regards
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Wrong. It IS the law, in Europe. Outside of there you're likely screwed, but in Europe, consumers are protected. If they try to deny your rights, you can sue them into oblivion and are guaranteed a win, with all costs covered.
FloatingFatMan said:
Wrong. It IS the law, in Europe. Outside of there you're likely screwed, but in Europe, consumers are protected. If they try to deny your rights, you can sue them into oblivion and are guaranteed a win, with all costs covered.
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Let me take my brothers Xcover to the reseller (it's constantly freezing and has been done so) even before rooted but I won't say it's rooted I let them in service center look at it and if they say it's not going on warranty I'm glad to get some money lol.
But it's not a law. Not every country may follow it. I know Sweeden is one of those who Suck at this.
But it gives me an idea
Sent from my official GT-I9505 powered with qualcom
LastStandingDroid said:
Let me take my brothers Xcover to the reseller (it's constantly freezing and has been done so) even before rooted but I won't say it's rooted I let them in service center look at it and if they say it's not going on warranty I'm glad to get some money lol.
But it's not a law. Not every country may follow it. I know Sweeden is one of those who Suck at this.
But it gives me an idea
Sent from my official GT-I9505 powered with qualcom
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Your not thinking it's the law has no bearing at all on the law in the EU. If you're outside the EU. well, that's different.
LastStandingDroid said:
Let me take my brothers Xcover to the reseller (it's constantly freezing and has been done so) even before rooted but I won't say it's rooted I let them in service center look at it and if they say it's not going on warranty I'm glad to get some money lol.
But it's not a law. Not every country may follow it. I know Sweeden is one of those who Suck at this.
But it gives me an idea
Sent from my official GT-I9505 powered with qualcom
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Sweden is in the EU, and as such they are required to follow EU law. I'm from Norway, which is not in the EU, and we still follow the same warranty regulations (they are actually even more lenient)
Sent from my GT-N7100 using Tapatalk 2
Unfortunately I'm not in the EU.
In the past I went to the consumer court several times and I always won.
Even once I sued shoe company Nike and I got my money back even though I wore them for 2 months.
You must not forget!
Company's policy is not a law! They can't indicate anything to you that is not in the law. They cannot force you to obey their policies.
Company and you must obey the laws.
You have to be ready to fight against them on the customer court
You have to be well prepared. You must know the customer law.
And for the last, you have to be right. Do not waste your time for trying to get warranty for your liquid damaged device or broken screen
FloatingFatMan said:
Your not thinking it's the law has no bearing at all on the law in the EU. If you're outside the EU. well, that's different.
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last time i checked sweden was in EU but i can see if i can get my phone which has warranty to see if they will fix it,
its rooted but the root isn't caused by rooting it (Manufucator fault) has been since we got it, but i've never heard anyone getting their phone fixed if they have root. idk i can try.

Samsung UK Service Centre

Samsung has officially confirm that they will not honor any warranty they can see the Knox software being tripped, as in my case today.
They will not replace or repair any phone that has this status on the screen, as this is a directive from Samsung HQ.
Clarification from Samsung UK at last then. Bugger :crying:
Takes UK rooting to a whole new level then, especially with the amount of defective devices there has already been floating around. 0x1 is certainly a risk now more than ever.. especially if they won't fulfil any fixes even if you choose to pay.
samuel clarke said:
Samsung has officially confirm that they will not honor any warranty they can see the Knox software being tripped, as in my case today.
They will not replace or repair any phone that has this status on the screen, as this is a directive from Samsung HQ.
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Any documentation like an email ?
Did you ask for a copy of this "directive from Samsung HQ"? There must be some kind of written documentation ....
Mittaa said:
Any documentation like an email ?
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http://forum.xda-developers.com/showthread.php?t=2542127
documented in this thread, altho no emails etc, no reason to lie really.
Also, I've come to the conclusion that Samsung do UK repairs through third party shops (from when I looked for one in my city York), therefore they decide on what they will and will not repair given on Samsung's original advice it seems.
Nope direct words from the technical engineer at Samsung service center at Stratford Westfield I also have a the following email.
Regarding your Note 3, we have done some investigating into the fault and it turns out that the device has what we call, been rooted. This means that un official software has been loaded onto the device and in the end this results in the voiding of the warranty.
Please feel free to come and collect the handset but i am sorry to deliver the bad news.
Samsung Store
114 The street
Westfield Stratford City
London
E20 1EJ
OK so what I can gather from this is - Samsung themselves will NOT repair a device even if you try/offer to pay to have it done.
But.... Their third party representative shops seem to be carrying out repairs 0x0 or 0x1 regardless?
That sound about right?
Really? I think EU law would supercede this.
FlamingGoat said:
Really? I think EU law would supercede this.
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Yes, that is true. They cant get away citing Knox. See this
http://matija.suklje.name/rooting-and-flashing-your-device-does-not-void-the-warranty-in-eu
no it can't
just because samsung want it to doesn't mean that it does
european law will take precedence ....you may have to fight for it but they can't refuse to honour the warranty unless they can prove rooting and installing a rom has broken the phone
way to many companies try this on .....(sorry you hav broken this sticker you have voided your warranty) .......not in the uk you don't or the rest of europe for that matter
Sue the bell-ends
Right... this is an ideal case for the UK small claims court. It can all be done online, and the process does work.
http://www.adviceguide.org.uk/engla..._e/law_taking_legal_action_e/small_claims.htm
Samsung (and their peers) need to be told that EU law trumps their stupid unfair warranty rules.
The claim will actually be against the retailer, since it is with them that you have a contract, so you need to (rather unfairly) go after the shop or the service provider who sold you the phone.
I believe the process costs around £40, and I dont think you need to attend court in person.
A friend of mine successfully went through this process with the provider Three UK when he couldnt get HTC to repair the camera that had cracked on his phone. He won a judgement against Three for the full (unlocked) value of the handset, and got the money.
If this can be successfully done, and documented, it will start to set a precedent that unrelated hardware faults cannot be excluded from warranty rights (actually statuary rights in the EU) due to rooting, or any other software mod.
I strongly urge you to follow this course, for the good of the many (as well as yourself).
I want to root my Note3, but dare not...
cheers
George
samuel clarke said:
Nope direct words from the technical engineer at Samsung service center at Stratford Westfield I also have a the following email.
Regarding your Note 3, we have done some investigating into the fault and it turns out that the device has what we call, been rooted. This means that un official software has been loaded onto the device and in the end this results in the voiding of the warranty.
Please feel free to come and collect the handset but i am sorry to deliver the bad news.
Samsung Store
114 The street
Westfield Stratford City
London
E20 1EJ
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Is what I said here or in another thread (theres a lot around this currently). The warranty in the UK lays with the seller be it carrier, P4U or CPW or somewhere else. - 9 out of 10 times they'll fix/replace anyway. It's just Samsung themselves that are being stubborn (Samsung don't sell phones directly to consumer in the UK for whatever reason..). - It's all about not taking no for an answer more than anything.
I will write to Samsung UK and give them 14 days to refund the full amount I paid for a new phone. After that I will seek action from a small claims court, lets see what they say now
Good Stuff
samuel clarke said:
I will write to Samsung UK and give them 14 days to refund the full amount I paid for a new phone. After that I will seek action from a small claims court, lets see what they say now
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Good Stuff - please keep us updated on this forum.
Good luck with it
thanks
George
Yup get that letter wrote with the threat of small claims and cite the EU Directive. - get your money back
Sent from my SM-N9005 using XDA Premium 4 mobile app
Considering the EFS partition on this device is so fragile and will brick if you so much as sneeze on it, I am starting to regret tripping my knox.
Sure Samsung have no right to supersede EU law but you will have to go through so much hassle just to get them to honour their warranty.
Everyday when I use my Note 3 I always expect the WiFi to suddenly stop working, or the IMEI to disappear, or the device to start rebooting randomly. There are just so many reports of these problems randomly happening and add that to Samsung's stupid idea of 0x1 making your warranty invalid, I feel like I have wasted so much money. Sure this is a great device, but for how long will that last!
prank1 said:
Considering the EFS partition on this device is so fragile and will brick if you so much as sneeze on it, I am starting to regret tripping my knox.
Sure Samsung have no right to supersede EU law but you will have to go through so much hassle just to get them to honour their warranty.
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Actually, I think that you're wrong here. You guys in the EU have the advantage that law is on your side. Your disadvantage is that as individuals you're small and inconsequential. Thus Samsung as a Multi-Billion dollar corporation can give each and every one of you sh*t without worrying about it.
You're phone provider, on the other hand, is NOT a small and inconsequential individual. So if you all start to sue P4U or CPW how long do you think it will be before those companies start questioning Samsung?
Especially when the actual text states "Knox Warranty Void" NOT 'Device Warranty Void"
Ultimately this will benefit those who don't have the umbrella of EU law.
Go for it guys

Warranty

Hello guys... I have just bought this 910f from someone but it didn't had papers for warranty... Only the box.... My question is... Is my phone still under warranty if I don't have any papers? Because I'm thinking of rooting my phone... And this is the only thing bothers me. Thx
terrorblade23 said:
Hello guys... I have just bought this 910f from someone but it didn't had papers for warranty... Only the box.... My question is... Is my phone still under warranty if I don't have any papers? Because I'm thinking of rooting my phone... And this is the only thing bothers me. Thx
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I would call samsung and give the imei number and let them check if it has warranty
May call but as far as I know samsung warranties are not transferable and are only valid for the original purchaser so you likely don't have a warranty even if the phone is 1 day old. This may vary by region though due to local laws.
http://www.samsung.com/ae/support/warranty/
Sent from my SM-N910T using XDA Free mobile app

Rooting in EU questions

Hi,
I am thinking about rooting my Note 4. I didn't want to root because of my warranty but recently I found a thread here on XDA saying that here in the EU, unless the seller (in my case O2 CZ) can prove that the problem on the device is caused by software, they still have to repair my phone even if I had a custom ROM on it. Now I am wondering if this law applies to Samsung phones as well because of their KNOX things. Also I was reading the terms on my warranty with O2 and it said that the warranty is voided if you modify the software, so I am not sure right now. Can anyone help me please. Also any personal experience with returning a phone that has been rooted before would be appreciated.
Thanks.
http://forum.xda-developers.com/showthread.php?t=2996873
This is over on the S5 forum....it is pretty clear how Samsung view knox tripped devices....even in the EU....
Of course, it may all be BS & bluster on Samsungs part, but I'm not a consumer lawyer so I don't know.......
http://i.imgur.com/rVnFwJM.jpg

Losing warranty if rooting S7 bought in Europe?

I've read somewhere on a rom thread on XDA that the KNOX warranty flag plays no role whatsoever in determining if you get warranty service or not if your device was bought from and you currently live in Europe. Is that correct?
The only reason I want to root is for viper4android since the stock sound is horrible, but I'm not sure I want to risk losing the warranty by rooting.
The device was NOT bought from Samsung, but an authorized reseller.
Thanks.
DragosPaul said:
I've read somewhere on a rom thread on XDA that the KNOX warranty flag plays no role whatsoever in determining if you get warranty service or not if your device was bought from and you currently live in Europe. Is that correct?
The only reason I want to root is for viper4android since the stock sound is horrible, but I'm not sure I want to risk losing the warranty by rooting.
The device was NOT bought from Samsung, but an authorized reseller.
Thanks.
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No this is NOT correct.
In Austria you will NOT get ANY warranty services from Samsung any more if you've tripped Knox. I can tell you for 100% sure.
So it might depend on the country. But being in Europe is not at all a guarantee for receiving warranty services for rooted devices.
DragosPaul said:
I've read somewhere on a rom thread on XDA that the KNOX warranty flag plays no role whatsoever in determining if you get warranty service or not if your device was bought from and you currently live in Europe. Is that correct?
The only reason I want to root is for viper4android since the stock sound is horrible, but I'm not sure I want to risk losing the warranty by rooting.
The device was NOT bought from Samsung, but an authorized reseller.
Thanks.
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Click to collapse
Depends on where you live in Europe. Central- and South European countries like Germany, Austria, Italy, Spain, Greece and so on seem to be very strict with very little variations. Almost no chance you're gonna get your device repaired under warranty. Parts of Southeast and Northern Europe are more consumer friendly. I've seen many many reports, across various platforms that devices get repaired under warranty with triggered Knox flags.
No matter what Samsung says regarding Knox, root and warranty, or your retailer regarding root or any alteration of the OS and (statutory-) warranty. Fact is, it's highly questionable to deny warranty in such a case. If Samsung or your retailer denies (statutory-) warranty, before you consult a lawyer you can use the EU Comission's Online Dispute Resolution (Link). In some countries it's unfortunately not available. These are Croatia, Luxembourg, Poland, Romania, Spain. This Resolution Centre is exactly for situations like these.
What do you know about warranty with tripped knox in poland?
nitrous² said:
Depends on where you live in Europe. Central- and South European countries like Germany, Austria, Italy, Spain, Greece and so on seem to be very strict with very little variations. Almost no chance you're gonna get your device repaired under warranty. Southeast Europe is more consumer friendly. I've seen many many reports, across various platforms that devices get repaired under warranty with triggered Knox flags.
No matter what Samsung says regarding Knox, root and warranty, or your retailer regarding root or any alteration of the OS and (statutory-) warranty. Fact is, it's highly questionable to deny warranty in such a case. If Samsung or your retailer denies (statutory-) warranty, before you consult a lawyer you can use the EU Comission's Online Dispute Resolution (Link). In some countries it's unfortunately not available. These are Croatia, Luxembourg, Poland, Romania, Spain. This Resolution Centre is exactly for situations like these.
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I live in Romania so I guess the EU Dispute Resolution does not apply to me lol. I'm wondering, if I were to submit a warranty claim with the reseller, would they then send the phone to Samsung for repair/replacement or would they ( the reseller ) simply exchange the device with another refurbished phone? I'm not sure how the warranty process works with phones like the S7, where repair by anyone other than Samsung is quite difficult.
DragosPaul said:
I live in Romania so I guess the EU Dispute Resolution does not apply to me lol. I'm wondering, if I were to submit a warranty claim with the reseller, would they then send the phone to Samsung for repair/replacement or would they ( the reseller ) simply exchange the device with another refurbished phone? I'm not sure how the warranty process works with phones like the S7, where repair by anyone other than Samsung is quite difficult.
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I've only read two reports from Romania. One of a Galaxy Note 3, tripped Knox, proximity sensor not working. Repaired under warranty after user reported to some consumer protection bureau. Another one of a Galaxy S7 Edge, tripped Knox, unknown defect but the user got it repaired under warranty. I'm sorry I can't give source to the reports. I can no longer find them. In both instances it was unclear whether the devices were repaired under regular OEM warranty or statutory warranty.
By law, you still have warranty in EU, but if they will actually repair it is totally different. They should, but they probably don't. It took me one year with consumer service to get warranty on my Samsung Galaxy S6.
En EU you have 2 years. You have that deal with your reseller. So if Samsung refuse to repair it when they send it in, they should - by law - pay for the reparation. But well, they don't.. So you gotta fight for it.
Hi, I live in Italy and I am a lawyer.
What has been said above by the other users is correct. Theoretically correct.
The Eu resolution actually should apply to that matter, but still most repair centres will deny warranty with tripped Knox. And suing Samsung for a few hundreds Euros wouldn't be very wise. At least in Italy.
Listen to me, I rooted my phone because I am sure I will never brick it, but I would never sue Samsung if the hardware should break, even if I am a lawyer. Too much time and to many expenses required. Not worth to.
lucaoldb said:
Hi, I live in Italy and I am a lawyer.
What has been said above by the other users is correct. Theoretically correct.
The Eu resolution actually should apply to that matter, but still most repair centres will deny warranty with tripped Knox. And suing Samsung for a few hundreds Euros wouldn't be very wise. At least in Italy.
Listen to me, I rooted my phone because I am sure I will never brick it, but I would never sue Samsung if the hardware should break, even if I am a lawyer. Too much time and to many expenses required. Not worth to.
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Why would you sue Samsung? Samsung's warranty is by EU law voluntary and bound to terms and conditions. If you violate the terms, you no longer have warranty. If there's someone to sue, it's your retailer.
Because they deny the "statutory warranty" without adequately proving who is at fault and disregarding EU resolutions regarding software changes on consumer devices.
nitrous² said:
Why would you sue Samsung? Samsung's warranty is by EU law voluntary and bound to terms and conditions. If you violate the terms, you no longer have warranty. If there's someone to sue, it's your retailer.
Because they deny the "statutory warranty" without adequately proving who is at fault and disregarding EU resolutions regarding software changes on consumer devices.
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I was too brief and not clear. I know that it's the reseller that actually denies warranty, but that's why Samsung tells them to behave like that. So it's not an actual choice of the reseller.
Regarding me, I should sue H3g, for example, since I bought the phone from my provider, but they simply ask Samsung if the phone can be replaced or repaired under warranty and nothing more.
So what I said was actually wrong, but still suing H3g is not worth to.
Btw: many people in Italy buy their phone directly from Samsung, we've got some Samsung Stores.
When I lived in Sweden they fixed my USB port for free(device had tripped Knox). And now when I live in Poland they just said that they won't replace the charging port because my knox is tripped (at the time I didn't even know it cause I bought a used device) and they told me that they will fix it for like 250-300 USD. So I just took it from them and the device was magically working fine! :silly:
lucaoldb said:
I was too brief and not clear. I know that it's the reseller that actually denies warranty, but that's why Samsung tells them to behave like that. So it's not an actual choice of the reseller.
Regarding me, I should sue H3g, for example, since I bought the phone from my provider, but they simply ask Samsung if the phone can be replaced or repaired under warranty and nothing more.
So what I said was actually wrong, but still suing H3g is not worth to.
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This applies to EU devices and users in the EU;
Now I understand. Thanks. Online discussions always confused me because people wouldn't differentiate between the voluntary OEM warranty and the statutory RETAILER warranty. Latter one is required and regulated by law. It's the statutory warranty you have to claim in case your OEM states in his terms and conditions that rooting/unlocking the device voids the OEM warranty. To rightfully deny the statutory warranty, your retailer has to conclusively prove that your action of rooting/altering the software of the device has caused the defect/malfunction. Often times, getting his instructions from the OEM, your retailer will simply deny the statutory warrant claim. In the case of Samsung and Knox, their only argument is the KNOX counter in a Samsung device's Bootloader menu as shown below. As any of you can conclude, this is not a valid argument to deny a claim. It does not prove who/what has caused the defect/malfunction. Within the first six months it's your retailers job to prove that the issue was NOT present at the time of delivery and/or caused by customer. After the six month period, it becomes your job to prove the issue WAS PRESENT at time of delivery and/or that you or your actions did not cause the issue. See "Legal Burden Of Proof (Wikipedia Link)".
Please correct me if I'm wrong.
You are definitely right.
Just one thing, if you are not a consumer, warranty is just one year.
Apart from that, a tripped Knox could never break the functionality of the home button or something like it, so that warranty should never be denied in such cases.
But a different hardware issue, let's say a broken chip, could be related to a massive overclock... So they could very likely say that the hardware fault is a consequence of your tinkering with custom software.
I mean, I know that's it's the retailer that must give you the evidence that there is a connection between the hardware issue and you behaviour, but in Italy they simply deny warranty with such arguments. And it's up to you to go on and look for a lawyer, which will prevent most people from doing anything.
Okay, thanks for the answers. It's much clearer now.

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