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Ok so I found these out from some service center reps:
A Mumbai center: If you flash your phone, even if it is an official Samsung ROM through ODIN this is what will happen: Your warranty will not be void, but you will have to pay Rs. 650 as service charges for them to repair your phone.
A Bangalore center: Sir what is root? No sir we only check for warranty by checking IMEI number and bill.
A Coimbatore Service Center: Flashing? Yes yes I know it. No it will not cancel your warranty. Rooting? What is that? Navigation? We only check for warranty by seeing the bill.
Called up the 30308282 number: Hi. What? What is root? What is flash? Camera? Ok our technical department will call you back. Just to confirm, you are Mr. Xxx Xxxx, mobile number is ######, and your house address is blah blah?
Me says: HUH? How do you have all this? Do you know how old I am too?
He says: I don’t know sir, it’s just here. Anyway, our technical team will call you today.
Can anyone share their experiences if any, of giving in a rooted/flashed phone for warranty?
____________________________________________________________________________
Sorry for spamming with the new post about warranty in India. Moved my post to the dedicated Indian thread: http://forum.xda-developers.com/show....php?t=1108787 Unfortunately, I dunno how to delete this thread.
Dedicated Indian thread is there,
http://forum.xda-developers.com/showthread.php?t=1108787
Besides, I don't think any service center in India knows about rooting and flashing ROM's etc. So we basically have no worry of void warranty. We all know what they are capable of.
Basically it depends on the service center, any service center in the world, if you flash via Odin a Custom ROM or Root your phone, then technically you have lost warranty. But we all know a phone won't get damaged by rooting or flashing a Custom ROM, so they should accept it. Still, for safety purpose, one should flash a Stock firmware back and reset the ROM counter with a Jig before sending it to RMA, but I don't think that's needed in Indian Service Centers.
Regards.
I don't think Flashing thru Odin will void the warranty. When I was using Samsung Omnia, I flashed Windows 6.5.3 on it later after few months, the screen developed sensitivity problem, they just asked for bill copy to validate warranty and after replacing the defective Toush Screen, they flashed Updated Windows 6.1 Firmware on my mobile using the same software with which I earlier flashed v. 6.5.3. This happened at Samsung Service Centre, Bangalore.
If you flash your phone, even if it is an official Samsung ROM through ODIN this is what will happen: Your warranty will not be void, but you will have to pay Rs. 650 as service charges for them to repair your phone.
Worldwide that would not be true a Samsung stock rom = Samsung warranty no charge .Plus their is no way of telling if Odin has been used to flash official rom .
Samsung will not honour warranty on phones with custom rom or root as per letter sent to all service centres . That does depend upon the service guy being blind stupid or not caring .
Not having branded firmware as supplied with the phone by the retailer is at the retailers choice for warranty under their terms and conditions , but if its a Samsung stock rom then Samsung cover it anyway .
Custom rom or root easy enough to spot as Samsung have gone to the trouble of installing a visible counter .
Its users choice enough have had warranty refused and enough have had phones with custom roms etc repaired with not a word said .
Bit pointless taking the risk when USB jig removes custom rom count and its easy to reflash a branded rom or stock rom on most phones .
jje
they dont even have any idea bout rooting ! I have a friend whoz galaxy ace was sent to korea to have its motherboard replaced jus coz his speakers werent workin. Am sure tatz not d cause !
All ppl who visit d samsung service centre says d same. All they know is updating ur mobile. I even saw a guy who reports that his battery drains too fast and d guy inside doesn recommend changind d battery(mobile was pretty old model) but askin him todo a software update.
When i spoke wit a person inside, wen i mentioned d name odin,root etc., He asked whether I'm working for android ???
I can assure you many country's do not have dumb ass behind the service counter .
jje
JJEgan said:
I can assure you many country's do not have dumb ass behind the service counter .
jje
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Click to collapse
Brazil doesn't belong to that list...
hahahaha India Rocks here
nonchipmunk said:
Ok so I found these out from some service center reps:
A Mumbai center: If you flash your phone, even if it is an official Samsung ROM through ODIN this is what will happen: Your warranty will not be void, but you will have to pay Rs. 650 as service charges for them to repair your phone.
A Bangalore center: Sir what is root? No sir we only check for warranty by checking IMEI number and bill.
A Coimbatore Service Center: Flashing? Yes yes I know it. No it will not cancel your warranty. Rooting? What is that? Navigation? We only check for warranty by seeing the bill.
Called up the 30308282 number: Hi. What? What is root? What is flash? Camera? Ok our technical department will call you back. Just to confirm, you are Mr. Xxx Xxxx, mobile number is ######, and your house address is blah blah?
Me says: HUH? How do you have all this? Do you know how old I am too?
He says: I don’t know sir, it’s just here. Anyway, our technical team will call you today.
Can anyone share their experiences if any, of giving in a rooted/flashed phone for warranty?
____________________________________________________________________________
Sorry for spamming with the new post about warranty in India. Moved my post to the dedicated Indian thread: http://forum.xda-developers.com/show....php?t=1108787 Unfortunately, I dunno how to delete this thread.
Click to expand...
Click to collapse
Pretty Funny. Thanks 4 shrin ^_^
Hahah! Typical.
Well here's a hilarious experience. I had a screen issue so I told Samsung Service and they promptly sent me a mail with a detailed set of instructions. I read through this and low and behold, they were instructions to ROOT my phone. Oh and did I mention, my phone was 3 days old.. hahah. I said "No, thank you, I'll take a replacement instead".
I brought my i9003 to the service center once to get the LCD replaced (was loose at the top right corner). I asked them if rooting and flashing voids warranty and they don't even know what those are.. Hahaha..
Sent from my GT-I9100 using xda premium
ok. next time when my rooted phone spoil ill send you my phone and you take that to repair
nonchipmunk said:
Ok so I found these out from some service center reps:
A Mumbai center: If you flash your phone, even if it is an official Samsung ROM through ODIN this is what will happen: Your warranty will not be void, but you will have to pay Rs. 650 as service charges for them to repair your phone.
A Bangalore center: Sir what is root? No sir we only check for warranty by checking IMEI number and bill.
A Coimbatore Service Center: Flashing? Yes yes I know it. No it will not cancel your warranty. Rooting? What is that? Navigation? We only check for warranty by seeing the bill.
Called up the 30308282 number: Hi. What? What is root? What is flash? Camera? Ok our technical department will call you back. Just to confirm, you are Mr. Xxx Xxxx, mobile number is ######, and your house address is blah blah?
Me says: HUH? How do you have all this? Do you know how old I am too?
He says: I don’t know sir, it’s just here. Anyway, our technical team will call you today.
Can anyone share their experiences if any, of giving in a rooted/flashed phone for warranty?
____________________________________________________________________________
Sorry for spamming with the new post about warranty in India. Moved my post to the dedicated Indian thread: http://forum.xda-developers.com/show....php?t=1108787 Unfortunately, I dunno how to delete this thread.
Click to expand...
Click to collapse
In Chennai, the service center guy actually got the samfirmware details from me to get 2.3.3. beat that.
Sent from my GT-I9100 using XDA App
Jun Hong said:
ok. next time when my rooted phone spoil ill send you my phone and you take that to repair
Click to expand...
Click to collapse
Do u mean me? Lol.. Seriously, they just told me that if i unlock the phone (w/c is already unlocked because it's not tied to a carrier) and remove the warranty seal abd break the phone by dropping etc or wet it with water that is the only way i can get my warranty void.. And i was like WTF in my mind while slowly smiling.. I even asked them twice and they asked my what is flashing and rooting and i was like "never mind".. )
Sent from my GT-I9100 using xda premium
I am about to buy a sealed n4 16gb from a guy who won it through a competition.How do I get warranty? as it was the company which sent him this phone as gift.Moreover on the box in description its written (US).does that means its us stock?.and I am in Australia.will my warranty be applicable here.
please help guys very urgent
As mine says UK on the box I'm guessing it is denoting the country of origin so it could be linked to warranty, you'd have to speak to Google to confirm
they are not telling anything.But the person says he received shipment from Sydney.What to do?
on thse sku: its written lg960.ausgbk....whats urs?
au stock here and mine is lge960.aaugbk
nd whats in description is there (US) written? on it
You could airways do a3rd party warranty via a company like squaretrade
Sent from my Nexus 4 using xda premium
stop worrying about the warranty. 95% of the time nothings going to happen to your phone in the first year. besides, I think warranties are usually international these days
vickpick said:
stop worrying about the warranty. 95% of the time nothings going to happen to your phone in the first year. besides, I think warranties are usually international these days
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Click to collapse
No. N4 does not have international warranty. Only the Nexus 7 has that.
I bought an AT&T S4 32gb from ebay brand new a week ago. It was working well & it was never rooted or custom rom installed.
I slept & woke up & this phone wasnt responding to anything i do. No boot or power at all, checked battery it looks fine & voltage output is 4.21.
I didnt open the phone, though it never got water/liquid damage. Another thing strange is its not even heating up from any side.
Wrote this thread in hope, if anyone has had in this situation & made it work again.
Im truthful to every line i wrote. Need solutions.
vivek90 said:
I bought an AT&T S4 32gb from ebay brand new a week ago. It was working well & it was never rooted or custom rom installed.
I slept & woke up & this phone wasnt responding to anything i do. No boot or power at all, checked battery it looks fine & voltage output is 4.21.
I didnt open the phone, though it never got water/liquid damage. Another thing strange is its not even heating up from any side.
Wrote this thread in hope, if anyone has had in this situation & made it work again.
Im truthful to every line i wrote. Need solutions.
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Click to collapse
Warranty perhaps
Sent from my SAMSUNG-SGH-I337 using xda premium
nthknd said:
Warranty perhaps
Sent from my SAMSUNG-SGH-I337 using xda premium
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Click to collapse
I stay in INDIA & want this model cuz its battery life is much better than International S4.
So i cant claim warranty, that was once working fine.
vivek90 said:
I stay in INDIA & want this model cuz its battery life is much better than International S4.
So i cant claim warranty, that was once working fine.
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Click to collapse
I dint get it...why cant you claim warranty? Warranty is for devices that were once working fine but no longer are. Warranty is through samsung themself not your carrier...so it shouldnt matter how you got it you should still have up to a year to file warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
mg2195 said:
I dint get it...why cant you claim warranty? Warranty is for devices that were once working fine but no longer are. Warranty is through samsung themself not your carrier...so it shouldnt matter how you got it you should still have up to a year to file warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
Click to expand...
Click to collapse
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
vivek90 said:
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
Click to expand...
Click to collapse
Dont claim it through att, claim it through SAMSUNG.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
vivek90 said:
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
Click to expand...
Click to collapse
Just to make sure you covered all your bases call Samsung tech support. See if they have any ideas
Sent from my SAMSUNG-SGH-I337 using xda premium
Can i really??
I have to call Samsung USA tech support i guess ?? But will they help i will be calling from INDIA.
Samsung doesnt want to help if he is outside the usa because it is the usa based device so they will only service it within the usa I believe via UPS mailing since they ship back only to a usa address.
Why don't you open a ebay/paypal claim to get your money back?
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Febby said:
Samsung doesnt want to help if he is outside the usa because it is the usa based device so they will only service it within the usa I believe via UPS mailing since they ship back only to a usa address.
Why don't you open a ebay/paypal claim to get your money back?
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
That is wat i was thinkng, samsung will not believe me.
Making a claim will be unfair i think, cuz it worked well for the past week.
vivek90 said:
That is wat i was thinkng, samsung will not believe me.
Making a claim will be unfair i think, cuz it worked well for the past week.
Click to expand...
Click to collapse
I don't think it is unfair. You paid for a product that obviously was defective as it died randomly. If I buy a item from a store I expect to work, not die randomly to suck it up. Even though its a used item, you shouldn't deal with issues that perhaps the previous owner did not tell you.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
It should still be covered and you can print your Paypal receipt as proof that it was brand new if the title of the auction says brand new. I think it should be covered. You will need to register it with Samsung for warranty service. Toucan do that on their website. You probably won't even have to mention where you bought it.
galaxyjeff said:
It should still be covered and you can print your Paypal receipt as proof that it was brand new if the title of the auction says brand new. I think it should be covered. You will need to register it with Samsung for warranty service. Toucan do that on their website. You probably won't even have to mention where you bought it.
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Click to collapse
He is India and bought a device only covered for warranty within U.S.A terrority by law. They wouldn't be forced to service an out of country warranty. Same deal happened to my friend in europe with a U.S.A tmobile s4. He ended up shipping it to me so I could ship to them.
Then again its soley by Samsungs choice. He could try contacting their international department to see if they'll honor it for him.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Febby said:
He is India and bought a device only covered for warranty within U.S.A terrority by law. They wouldn't be forced to service an out of country warranty. Same deal happened to my friend in europe with a U.S.A tmobile s4. He ended up shipping it to me so I could ship to them.
Then again its soley by Samsungs choice. He could try contacting their international department to see if they'll honor it for him.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
They may service it for him. I'd play with it more. Its unusual for a phone to just die like that but something could have shorted out in it. I don't know how good the electricity in India is.
I say give it a try. Call sammy and also file a claim with PayPal. He should stand by his product.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Im really disappointed at your suggestions, making a paypal claim is my last resort.
As previously, i bought a captivate which died the same way after a month, of i did claim thru paypal i ended up losing both phone & money.
Yes Samsung may help, international samy will not bother to help & if its USA samy i must have to call from a valid US no. right?
Hello Febby, u gave me a good suggestion, ur frnd sent it to u, but can i as im limited by the person i know in USA.
Frankly, i just wanna try something myself, to make it work & btw electricity is good, but its a little costly where i stay & power cuts are limited.
My S4 screen cracked, they never asked for a proof of purchase (but then again, they took my $200 to fix it). Maybe look into something like VIAddress, they provide a US address for you to tell companies to ship to and they'll forward it to a big number of countries for some fee.
pejhod said:
My S4 screen cracked, they never asked for a proof of purchase (but then again, they took my $200 to fix it). Maybe look into something like VIAddress, they provide a US address for you to tell companies to ship to and they'll forward it to a big number of countries for some fee.
Click to expand...
Click to collapse
OK viaddress are they reliable, how much time do they take. They didnt ask cuz u paid for it, mine is diff then urs, as its totally dead... no response at all. They might ask
I've never used VIAddress, but I've sold several thing on eBay to people who used almost identical addresses that went to this freight complex in an pharma/industrial part of our country, New Jersey. One person was Chinese and the other Russian. So I'm guessing they used this or another forwarding service... it must be good if they used it.
True, Samsung might ask you, but I think the warranty will stand by serial number and not owner. I've sold a Galaxy S3 to someone and AT&T at least, assured us that there would be no problems with the other guy making a claim.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
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Hi, I had a screen issue today and got to a Samsung repair center after flashing stock rom and reseting the counter.
The Service center denied fixing my phone because I had KNOX Warranty Void 0x1.
Is there anything that can be done?
I've heard KNOX alone isn't supposed to give you warranty issues but that's not the case here.
Any user that Samsung fixed their phone with KNOX Warranty Void 0x1?
Could you share your experience?
Thanks.
You don't need create a new thread having this already opened:
[Q&A][i9505] Knox Q&A / Discussion Thread - ask questions here!
I can see your in Greece. Greece is part of the European Union. All EU members have 2 year warranties.
http://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html
Use that against them and they should listen and fix it. Worth a try. It's EU Law :good:
Joku1981 said:
You don't need create a new thread having this already opened:
[Q&A][i9505] Knox Q&A / Discussion Thread - ask questions here!
Click to expand...
Click to collapse
I'm sorry about that.
nikzDHD said:
I can see your in Greece. Greece is part of the European Union. All EU members have 2 year warranties.
http://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html
Use that against them and they should listen and fix it. Worth a try. It's EU Law :good:
Click to expand...
Click to collapse
Thank you! Really good tip!
You think they'll fix it even with knox?
nikzDHD said:
I can see your in Greece. Greece is part of the European Union. All EU members have 2 year warranties.
http://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html
Use that against them and they should listen and fix it. Worth a try. It's EU Law :good:
Click to expand...
Click to collapse
Almost correct, but incomplete.
Samsung doesn't have to give you 2 year warranty when you messed with the phone. The store where you bought it however, should fix the phone according to the EU Law. It's actually not called warranty but conformity of the product. Warranty is giving by Samsumg and conformity of the product is legally obligated to the store that sold you the phone. No rooting, flashing, can free them for fixing a hardware failure, that's not caused by yourself.
It's the store you bought it from you should claim your warranty.
I would however spam Samsung their Facebook and tell everyone how Samsung treaths their customers.
(I hope I translated everything correctly, but I think you will get my point).
Lennyz1988 said:
Almost correct, but incomplete.
Samsung doesn't have to give you 2 year warranty when you messed with the phone. The store where you bought it however, should fix the phone according to the EU Law. It's actually not called warranty but conformity of the product. Warranty is giving by Samsumg and conformity of the product is legally obligated to the store that sold you the phone. No rooting, flashing, can free them for fixing a hardware failure, that's not caused by yourself.
It's the store you bought it from you should claim your warranty.
I would however spam Samsung their Facebook and tell everyone how Samsung treaths their customers.
(I hope I translated everything correctly, but I think you will get my point).
Click to expand...
Click to collapse
Thank you so much!!!
Great advice!
Just got off with samsung support and the agent told me knox being 0x1 won't affect the warranty. I'm probably going to root anyways, but if anyone has any actual experiences with samsung and a 0x1 warranty, would you care to share?
Iffy... to say the least. I would of got what they said in writing lol
Ausboy 2011 said:
Iffy... to say the least. I would of got what they said in writing lol
Click to expand...
Click to collapse
exactly what i did, well not exactly writing, but typing is close enough. Having issues rooting atm, keep getting nand write start failed with chainroots method. I have the SMN910U
If they can prove the software caused the problems then they can outright refuse to fix it under warranty if the KNOX flag is 0x1.
So if it's just Root running on Stock Sammy it should be fine, however a custom rom on the other hand they will most likely just say it's a software issue and refuse to fix anything wrong.
Fuzzi99 said:
If they can prove the software caused the problems then they can outright refuse to fix it under warranty if the KNOX flag is 0x1.
So if it's just Root running on Stock Sammy it should be fine, however a custom rom on the other hand they will most likely just say it's a software issue and refuse to fix anything wrong.
Click to expand...
Click to collapse
Thanks for the insight, I have only had one warranty incident with Samsung. I had to send in my note 3 (same day I got it, so it wasn't even setup). The warranty repair was a breeze though.
just rooted my phone and am noticing some major lag here and there. Anyone else?
Comment for visibility. I need to know this aswell
Fuzzi99 said:
If they can prove the software caused the problems then they can outright refuse to fix it under warranty if the KNOX flag is 0x1.
So if it's just Root running on Stock Sammy it should be fine, however a custom rom on the other hand they will most likely just say it's a software issue and refuse to fix anything wrong.
Click to expand...
Click to collapse
Hey bud, I got my Note 4 from NZ and you think if I root my note 4, if there are problems with it, would the NZ Samsung team fix it?
cwk8412 said:
Hey bud, I got my Note 4 from NZ and you think if I root my note 4, if there are problems with it, would the NZ Samsung team fix it?
Click to expand...
Click to collapse
unless they can prove the software caused an issue, or you just happen to a rep that is a stickler for the rules it should be fine
it depends on which samsung service center.
Depends on a lot of things, but mainly on the rep you get (if he's anal or not) and the kind of problem you wanna fix. If it's a hardware problem 99% of the time a 0x1 wont be a problem. Software may be another story. My advice? if you care about the warranty, don't root. Personally my devices last less than 6 months with me anyway so I root the second I get it (after I check everythings working of course).
It depends on the service centre and the general Samsung policies in each country. In the UK I've had my tablet repaired twice with Knox 0x1. First time the screen completely died, second time I had problems with the back cover and glue behind the screen (from the bad first repair). Both times nobody mentioned anything about Knox. Not to mention the tablet was running a stock 4.4.2 firmware not yet available in the UK.
iR¡[email protected]!* from Galaxy Note 4 via Tapatalk
my first note 4 was rooted and knox warranty change to 0x1 from 0x0 after some days using 5 or more pixels died and send it to service center and swap my phone with new note 4 by new warranty duration
in this case defeated knox by rooting dose not affect on warranty
iridaki said:
It depends on the service centre and the general Samsung policies in each country. In the UK I've had my tablet repaired twice with Knox 0x1. First time the screen completely died, second time I had problems with the back cover and glue behind the screen (from the bad first repair). Both times nobody mentioned anything about Knox. Not to mention the tablet was running a stock 4.4.2 firmware not yet available in the UK.
iR¡[email protected]!* from Galaxy Note 4 via Tapatalk
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Click to collapse
That's good to hear. Did you use an authorised repair centre (and if so, which one?) or send it in to Samsung directly?
When I asked a local repair centre, they were adamant that knox or rooting would void warranty as far as they were concerned. It all seems to be pot luck depending on who you speak to. E.g. here's a response from a Samsung representative on Facebook saying the same thing: https://www.facebook.com/SamsungMobileUK/posts/651768151530771, but some others have also reported they've had success in getting repairs under warranty.
smar said:
That's good to hear. Did you use an authorised repair centre (and if so, which one?) or send it in to Samsung directly?
When I asked a local repair centre, they were adamant that knox or rooting would void warranty as far as they were concerned. It all seems to be pot luck depending on who you speak to. E.g. here's a response from a Samsung representative on Facebook saying the same thing: https://www.facebook.com/SamsungMobileUK/posts/651768151530771, but some others have also reported they've had success in getting repairs under warranty.
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Click to collapse
I filed a repair request online, Samsung sent a package with prepaid post, put my tablet and charger in and took it to the post office. I believe it went somewhere in England, even though I live in Scotland. So, yeah, I sent it directly to Samsung.
iR¡[email protected]!* from Galaxy Note 4 via Tapatalk