Related
http://newstrendstoday.com/nexus-1-...the-3g-screen-problems-on-the-nexus-one/03117
Some users say they have trouble calibrating the touch screen on the Nexus One, the Google smartphone.
The first steps of Google and their Nexus One on the smartphone market does not seem as peaceful as what the Internet giant could wait. After linkage problems encountered on the 3G network T-Mobile in the United States, some users are pointing the finger at the screen of their device.
Android forums on Google, as stated by our colleagues from Engadget, there are reports of problems calibrating the touch screen One of the Nexus. They would start to feel the phone and he would put it to sleep, then on again to resolve them. Google provides to address these problems, they come from a software bug will be resolved by a patch. If the material is concerned, HTC, manufacturer of the Nexus One, might have to intervene under the warranty.
For its first week of marketing, Nexus One has sold 20 000 copies in the United States. A rather low figure who led Google to drop the $ 100 price of the device.
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http://www.nytimes.com/external/gig...m-should-google-kill-the-nexus-one-60352.html
Google this morning postponed the launch of two Android handsets in China in a clear indication that the company’s rift with Beijing threatens its booming mobile business. Meanwhile, the Nexus One has seen lackluster sales amid widespread complaints of technical glitches. So with Android’s future in China uncertain, and problems mounting with Google’s decision to build and sell the ideal Android phone — the Nexus One – is it too early to wonder whether Google will pull the plug on its flagship phone?
Google indefinitely pushed back the launch of two handsets slated to debut tomorrow from China Unicom, dramatically upping the ante in its high-profile showdown with the Chinese government. As Om noted last week, China accounts for more 638 million wireless users, and handset sales are expected to grow by 21 percent this year alone. And the market could be especially ripe for Android given its support by some key players in the region: members of Google’s Open Handset Alliance include operators China Mobile and China Telecom as well as Huawei and ZTE.
While a governmental crackdown could lead to versions of the open-source OS that are far less integrated with Google’s mobile apps, the escalating conflict means that Google will be unable to control the evolution of Android in China. And it surely closes the door on any potential Chinese sales of the Nexus One — throwing yet another roadblock at the struggling handset.
Google appears to have overreached in launching its own branded handset. The search giant was clearly unprepared to deal with the customer service issues that inevitably arise in the retailing business, and splashy headlines of customer backlash are tarnishing its highly respected brand.
The company has obviously overestimated demand for an “official” Google phone, selling just 20,000 handsets in the first week it was out, and its strategy of competing against its handset and carrier partners has limited upside and risks losing the widespread support that has fueled Android’s growth. It may be unfair to predict doom for a handset that came to market just two weeks ago, but it’s becoming clear that taking on the role of mobile retailer was a mistake for Google. It’s too early to predict that Google will kill the Nexus One, but it’s not too early to wonder whether it should.
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Ive been a techy most of my life. Ive been on nerd bomber and geek forums since 97 followed every bit of Tech I could get my hands on since that time.....I am having a miserable time trying to find another piece of consumer electronic with this many "news sources" hell bent on seeing it fail.
Not windows ME , Not XBOX 1 , Not Nextel , Not Wii....nothing.
Im baffled as to wtf is going on.
I thought I was the only one who noticed all the negative attention google is getting. I freakin love this phone. There is nothing that will make me think this isn't the best phone I've had, ever.
It's not about the quality of the phone
rockky said:
It's not about the quality of the phone
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So what is it ?
Is fanboyism that strong ?
Are people THAT pissed at Google for not giving it away free and saving them from telecoms...or
Are Apple/MS/Palm lining writers pockets ?
Im by no means saying Google isnt having a multitude of problems. On 2 big fronts right now....but the tone of these articles is blatantly biased.
Perhaps people are scared of something different. Google is the punk kid to Apple's primp and proper 'young adult'. They must be heathens.
Huh?
its about Google completely miscalculating the process of selling this product via their site.
Its about Google releasing a product not ready for consumption.
Its about a failed marketing ploy....(ie: a lack of, ...trying to create a mystique and engender a word of mouth wildfire.....backfiring, as the word of mouth has been primarily about the issues with the device.
What does fanboyism have to do with any of this?
Personally, I don't think I would "listen" to a website review and analysis that can't even form a proper sentence. That first article was seriously hard to read, and didn't make sense for about 50% of it.
None-the-less some of the tech community loves to hate the phone. Fanboys, or whatever may have you, they are not being fair or balanced in the coverage. Granted, we are a biased community, but we are also one of the most critical as well. I haven't seen such love for a phone on XDA ever! Usually, we are all sitting around saying we can't wait for it to be properly unlocked so we can flash some crazy cooked ROMs so the phone doesn't suck too bad. Instead, many are wondering whether it is even worth rooting the phone(and eventually flashing custom SPLs) because stock already is so damn good!
Here is the deal, IMO, given that Android is bursting onto the scene right now, and starting to hit that tipping point, just ignore it! By the end of this year, over half the available smartphones on the market will be Android. And that is the real reason for the outcry. There is a lot of money at stake, and many tech publications have owners/sponsors they need to keep happy. Google is not known for being a very profitable advertiser for websites(great for small sites, but big ones make much more money off a true sponsor), and Google doesn't and isn't willing to do that.
But those sites will, given time, have to come around. If they do not, they run the very real risk of allienating their following, and in turn losing out on advertising dollars because they are no longer the hot site. Engadget, and the such, have to keep on top of and out in front of the trendy wave, or they are screwed.
rockky said:
Huh?
its about Google completely miscalculating the process of selling this product via their site.
Its about Google releasing a product not ready for consumption.
Its about a failed marketing ploy....(ie: a lack of, ...trying to create a mystique and engender a word of mouth wildfire.....backfiring, as the word of mouth has been primarily about the issues with the device.
What does fanboyism have to do with any of this?
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I'm not talking about Engadget perse an obviously biased review... im talking about say the average daily return of say a google search of Nexus One which brings predominantly a litany of commentary of.the problems google and.customers are having with the device.
That is NOT good and is NOT fanboyism.
For its first week of marketing, Nexus One has sold 20 000 copies in the United States. A rather low figure who led Google to drop the $ 100 price of the device.
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I'm pretty sure Google only lowered the price for an upgraded plan on T-Mobile because of the network issues that were occurring on their service. That statement from the article is misleading because the original prices are still in place aside from a $100 reduction for upgrading on T-Mobile.
I've also noticed a lot of negative publicity, more so than other things. I think with something this big, there's bound to be more scrutinizing going on than usual. You've got the best hardware spec'd phone releasing on the market, on the newest Android platform (basically ready for mainstream consumption), with Google selling it (of all companies).
On the 20,000 N1's sold.
I dont see Google giving up on the N1.
The day Vodafone sold 50,000 iPhones in Europe, the tech-press was quick to jump on comparisons with the 20k N1 sale figure. This is so wrong, it ain't even funny.
The online sales model is
a. New
b. Untested
c. Unique
On account of #a and #b above, Google would not have pegged a very large demand figure for the first month of the N1. The strategy they've adopted will take time to settle in, and I'm sure they're prepared to do that. The N1, as they've repeatedly stated, is the -first- in what will be a long series of phones, and the N1 online sales figure will be viewed as a test case by Google, not as an indictment of the model's success/failure.
Agreed, Google has not hyped up the N1 as much as they ought to have done. As others have pointed out before, the Moto Droid's marketing campaign has done much more for Android than the N1's launch has done, and for that, Google alone is to blame. Forget comparisons to phones of a fruity nature, the N1's launch and subsequent marketing is disappointing even against other Android devices.
Here's something for the tech-press to chew on though.
What would've happened, had Google launched this (admittedly) superphone for $179 in brick-and-mortar stores, whether their own or in T-Mobile's and other networks' stores? What would the number have been then?
I don't see where you're getting the idea that everybody is hell bent on seeing the Nexus One fail.
I've had "nexus one" in the news and weather widget since day one, so I get just about anything with those two words in it as a news article. Yes, there are a few iPhone fan boy web sites out there that just wont admit the N1 is a great phone. But by and large, after the first week, and after other writers have had time to spend with the N1, they always like it, and a few have even dumped their iPhones for it.
The rest (and vast majority) of the articles out there are pointing out Google's major miscalculations with regards to the launch, shipping, and especially support of the Nexus One. They just weren't ready.
Now, since Google and the Nexus One are getting SO much press attention, any little problem the phone encounters, whether it be HTC's fault, Tmo's, or Googles, is getting sent out on BLAST.
It's Google that screwed up. Not the Nexus One. And nobody is calling for it's death, save for a couple loser fan boys.
From what ive seen and heard (like my tech podcasts) lots of people are 'reviewing' the phone with out actually getting their hands on it to test it for themselves. There does appear to be a significant amount of bad press for what seems like no real reason.
Oddly on the GDGT podcast they talk about the nexus one, the first 30seconds of the review they talk about how awesome the phone is and its the best thing they have used since the iphone, and then they spend the remaining 30minutes of the review highlighting all of its faults?! Odd!
Nevermind, think its probably just die hard iphone fan bois coming up with negative press. bah.
There is definitely some biased reviews out there from people obviously bent on not showing the whole truth or just completely stating b.s.
http://www.pcworld.com/article/187147/what_google_must_learn_from_its_nexus_one_troubles.html
When the Nexus One was announced, I was disappointed, since there were just a few improvements over existing Android devices. The fact that Google was selling the device directly over its Web site seemed to be much ado about nothing, given that buyers had to sign a T-Mobile contract to use it. Plus, it's not as if Web sales is a new idea.
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Didn't know buyers had to sign a contract to use the phone. That's interesting.
This is the best phone i ever had. My friends with iphones are shocked by how good it is. Iphone become a history on nexus release. Paid reviews will be popping everywhere against Nexus one.
I never had any problems. Market forces do not want google succeding in delivering a better product than existing technologies of windows and iphone.
You would listen to any lie, and all of them are proved wrong by good people in youtube videos.
Thanks Google and HTC for making such a wonderful phone.
I was suprised how Engadget is attacking it and google...Stopped respecting their news now.
britoso said:
I was suprised how Engadget is attacking it and google...Stopped respecting their news now.
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I haven't visited the engadget site since their review. That review was ridiculous; Especially the browser test. Therefore, I will no longer give them my ad revenue generating views.
htcmagic said:
This is the best phone i ever had. My friends with iphones are shocked by how good it is. Iphone become a history on nexus release. Paid reviews will be popping everywhere against Nexus one.
I never had any problems. Market forces do not want google succeding in delivering a better product than existing technologies of windows and iphone.
You would listen to any lie, and all of them are proved wrong by good people in youtube videos.
Thanks Google and HTC for making such a wonderful phone.
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This has been my experience also. I've had die-hard apple fans gush over my nexus one. No joke. People see it, ask to play with it, and then they want it. Now, if google would only allow family plan upgrades.... I've had multiple friends who have family plans say that they would order it without hesitation if they could use their upgrades.
britoso said:
I was suprised how Engadget is attacking it and google...Stopped respecting their news now.
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britoso, i thought i was the only one. I was following their coverage of nexus launch and where so ironic and nasty about the phone, i couldn't believe it either. I have unsubscribed from their rss in google reader. They are not worth the read for me.
Aslo lots of people proved them wrong about the browsing speed on youtube compared to iphone.
britoso said:
I was suprised how Engadget is attacking it and google...Stopped respecting their news now.
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You won't understand unless you are experiencing the problems. I am not a Engadget fan at all but this time I am very glad that they covered it and put some pressure to Google. I am really frustrated about the touch screen issue.
I would of had ordered the nexus one the day it came out, but had issues with tmobile. Because no one at tmobile had a clue what was going on, and trying to fix my account, so i could order the phone for a reduced cost is not googles fault its tmobiles! i talked to 11 different people including 2 supervisors. they all are to dumb to look at my paperwork in the system to realize i got an upgrade 12 months prior when i got my g1. the people at tmobile store are to dumb to update the system. oops!!!!
i received the phone 5 days after the inital release, thought it was bs to pay 379, but thats what i paid for the g1 and its half of the hardware in the n1. i took it out of the box, started it up to make sure it worked. then rooted it!!!!
there may be a glitch here or there, which is not a big deal. its a brand new version of android, which no other phones have currently. so obviously there will be a few complaints. but when thousands of people are using a new device, they happen to find a few more problems then a few hundred. its just common sence.
those people that have an issue take a chill pill, this phone has great hardware on it, and has a great operating system. my phone has better hardware on it then some of my friends labtops...... and what did i pay..... 279 compared to what they paid for their labtops....
so regardless of what people say, i am a big fan of android!!!! have been since the day i picked it up and found out it was a linux kernal. thats the reason i bought my g1. but it was laggy, and slow, and didn't have a headphone jack. i had to wait a year for the n1 to come out, but it finally did. so everyone that has an issue with the N1 then go f*** yourself!!!!! ill be waiting happily for android 3.0 to come out!!!!
SANTilt said:
I don't see where you're getting the idea that everybody is hell bent on seeing the Nexus One fail.
I've had "nexus one" in the news and weather widget since day one, so I get just about anything with those two words in it as a news article. Yes, there are a few iPhone fan boy web sites out there that just wont admit the N1 is a great phone. But by and large, after the first week, and after other writers have had time to spend with the N1, they always like it, and a few have even dumped their iPhones for it.
The rest (and vast majority) of the articles out there are pointing out Google's major miscalculations with regards to the launch, shipping, and especially support of the Nexus One. They just weren't ready.
Now, since Google and the Nexus One are getting SO much press attention, any little problem the phone encounters, whether it be HTC's fault, Tmo's, or Googles, is getting sent out on BLAST.
It's Google that screwed up. Not the Nexus One. And nobody is calling for it's death, save for a couple loser fan boys.
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Maybe I need to capitalize the N in nexus one. Because my widget and going online has pointed to almost exclusively negative statements about the N1.
There was an explosion of articles based on Engadgets reviews...there was another explosion after that ridiculous screen test ...then another batch with the 3G issues.
Very few places are givig the N1 a fair shake. Ars technica , Diggnation/Kevin Rose , Leo Laporte being the only ones I can name that seemed either unbiased or admitted any bias.
Engadget , Boygenius ,TechCrunch,PC ,World etc have given some bizarre reviews and baseless feedback.
After an unnecessary long wait for Gingerbread release in the UK I have finally upgraded my Atrix to Gingerbread last night, 24/11/2011. My handset is actually T-Mobile's but flashed the retail UK ROM instead using RSDLite tool (used it for the first time) and released myself from the mercy of T-Mobile as they are always last in line for updates in the UK. I was proven right by TRose's post on Motorola's Owner Forums today. Having sim unlocked my phone previously, for a fiver, the transformation to a retail handset is now complete.
I would like to share my experience with Motorola leading to the Gingerbread update. If you have previously owned Motorola handsets, as I have, then you would be familiar with most of the things I have to say.
Obviously I could have done better with my time than typing this post with one figure on my Atrix phone. I believe having a voice regarding matters that affect large communities is very important. One would imagine in 21st century the human rights are observed and respected. I don't think that is the case and in the past ten years I have observed how corporates have been behaving like tyrants. I'm grateful I can submit this post freely about my concerns with Motorola.
Motorola without a doubt is the most arrogant, snob, and out of touch company in the world in my opinion, at least within the same business Motorola operates. This is the company that have measurable procedures in place to maintain their attitude towards matters outside of the company. One has to remember Motorola is a USA based company and they have been around since 1928. A company that established itself in the country where many men and women fought for freedom for the rest to allow anyone to succeed in the land of opportunities, the USA. I couldn't give a better example to which Mr Sanjay Jha an Indian born gentleman has been given the opportunity to lead one of the best known American companies. Was this possible even 30 years ago, I must ask?
What deeply disturbs me about Motorola is the self given rights to have no regards for the customers. Ever since I bought my Motorola Defy, Jan 2011, I have been browsing the Motorola's Forums and I found this pattern where the moderators keep bragging about Motorola's Business Partners and the "Precious Partnerships" but have nothing to say about the customers as if those who actually pay money to Motorola are non-existent. Does Motorola have any customer related slogans these days?
Let me be clear about my thoughts about Motorola before trying to find, speculate, or assume why things have been going the way they have. There is nothing on this planet, as far as I'm concerned, justifies Motorola's behaviour towards its customers, this is totally inexcusable in any context. Motorola can't have people's money then hide herself behind the terms and conditions and expect us not to have any voice over the issues. Only tyrants reserve the rights to themselves, are you one Motorola?
In my opinion the root of the problem is at the very top where you can find a gentleman called Mr Sanjay Jha. Assuming back stabbing wasn't the method of Mr. Jha to get to vice president and president positions in various companies one has to admire what he has managed to achieve. Allow me to remind the younger readers of this post that how important it is to realise the magnitude of Mr. Jha's achievement to be the CEO of Motorola today. Any company in the world only require 'one' CEO but many employees, directors, and so on. The world's population has reached to 7bn already. Today, only Mr. Jha hold that position at Motorola and no one else's.
Most of us would agree that Motorola still got the magic when it comes to hardware design. Of course, not everything Motorola makes is outstanding but for a company to create something like Atrix then it becomes apparent the company has the means to produce quality products in a very competitive market. I often praised the hardware engineers at Motorola but maybe that is because the software engineering division is so awful with no especial talents to be found there.
You might find this very strange if you knew Mr. Jha has a solid career in software engineering but then again what mainly people complain about are software related issues in Motorola phones i.e. performance, annoying issues that make the user experience very poor, very slow to denial of software updates, no commitment to any timelines, and many more.
In the past few weeks the Non-US Atrix Forum has been a battle ground for the UK users, naturally because of the English language. My threads were removed, my posts were censored occasionally after days of submission, my account was disabled five times, and at least I know one of my disabled accounts was used by Motorola. Please see the attachment and the explanation below. My goal was to give a medicine of their own and exercise my rights as a consumer whom felt Motorola clearly being abusive to Non-US consumers. I cannot speak behalf others in here but would like to acknowledge I was aware of the tactics being adopted to continue the battle with Motorola. I am humbled by the supports I got from other members and the participations to defend their own consumers' rights.
I'm really curious to find out why Motorola has been doing this and what makes them the right to treat their consumers the way they have done since a long time now. Mr. Jha was appointed in 2008 and the first Android phone from Motorola was released in October 2009, Motorola DROID (Known as Milestone in Europe). With the UK (Glasgow & Liverpool) history of Mr. Jha I wouldn't be surprised if he inherited some of the bad practices some of British retail groups have/had. In such business strategy a company provides next to zero customer service, puts the salesmen on high commissions, and make a huge fortune by selling insurance and extended warranties at distortion prices at same time. The outcome? Most of the salesmen had disappeared, people often don't pay for extended warranties and the companies in questions established themselves in a market where there won't be any rivals. Since then the customer service of these companies have been improved but not fixed. These companies somehow expect pad on the shoulder for this now, cheeky buggers. Motorola is not a retail company but I can see customers are not the focal point of the current business strategy when it clearly should be. Allow me to do an analogy if I may.
Apple and Motorola both are arrogance towards their customers but for very different reasons. Apple tells the customers you have no say in what we want you to have but should you choose us we will give you the best customer service experience. Why is that? Because Apple first respect themselves before respecting the consumers of their products. Motorola on the other hand, has no self-respect, don't believe in their own products and very disrespectful to their customers. That is the reason Apple is where they are and where the Motorola is today. Apple kept their consumers well informed and provided timelines in iPhone 4s battery saga so far but Motorola have been playing psychological war games with its consumers all the way. Please remember, Motorola has never broken any promises before because the promise itself was the game strategy to manage their plan to release the updates when they wish. Motorola has no short of talents in this department. The department is called the PR Machine.
I once phoned a UK Motorola number to find out where I could send my Atrix's faulty battery to for a replacement before someone grabbed the phone off the lady I was talking to and told me not to call again and hanged up on me. To me that was the true face of Motorola where their staff have no regards for the company's consumers.
I believe it was around mid October that Motorola officially announced, via the Forum Manager, due to the bugs mid-November was likely the release date. At that time I promised to keep my eyes on things to verify the claim that Motorola was hard at work fixing things. I even said they couldn't give us a ROM with a built date earlier than the announcement's date. Well, have a guess? In fact they did, the UK retail Atrix Gingerbread has 22 September build date. Motorola virtually has had the UK Retail ROM for two months while they decided to lock the main thread with unjust excuses and carried on censoring and not allowing users to share knowledge. Motorola couldn't even be consistent with the censorship implementation. Please bear in mind that all the tests that they claim do are done before the last build date.
The remaining of this post is not a personal attack on the Motorola's Forum staff but my chance to have my say when they censored me and disabled my accounts on regular basis to prevent me to have my say.
Mark, the forum manager, you are not as nice as you claim to be. Your number one fan is "you". I often read your posts how you bragged about your niceness. I have seen enough in my life, being in the age I am, be able to read between lines. You know very well that you have concealed information from the forum members and lied about how much you knew whilst claiming you are on our side. I appreciate the fact you have a job to do but I cannot knowingly lie or conceal information from others like the way you do. You must have the qualities to be able to do the job you've been doing for sometime now. To me any persons with those qualities could not be nice and someone I could trust and this is a common sense as far as I'm concerned.
Also would like to remind Motorola that in spite of your measurable and misrable procedures in place to control consumers and how you badly treated the UK users I have noticed the level of financial damage UK users managed to impose on you individually. Maybe that has contributed to the decision that Atrix 2 is not coming to the UK but I think it is understood that you cannot mess with us.
After the main discussion thread was locked by Mark then Matt opens a new thread "Are UK Atrix owners satisfied customers Yes or No? Please give reasons.". To this date only 27 replies can be counted for and few of them are off the topic. In a way I'm glad people didn't provide valuable information to Motorola because they don't deserve it. I have minimised the chance that Motorola would steal my usage patterns for their financial gain by blocking their master cloud server's ip address listed under the System Information and also frozen the update related programs that would upload the collected data to the Motorola's servers.
Mr. Jha! for the sakes of all Indians I hope you never find a place in the political systems of India. This is evident that you have no regards to civility.
The moral of this post is to remind the readers you do have rights beyond the wordings on Motorola's Terms and Conditions and as consumers we can be vocal on public domains such as XDA. The demand for Gingerbread was justified as all UK users purchased their handsets with the promise of it by Motorola's precious business partners. You won't even get a Thank You from me after what you put me through Motorola. Next ICS campaign.
I can't expect much of the USA tech news sites but UK tech sites have been awfully quiet about Gingerbread saga other than Techradar's Kate Solomon, having bigger balls than the male reporters, to make a reference about the forum thread being closed by Motorola. Thank you Kate.
"This will probably still irk the reams of users waiting to hear about the long-promised Gingerbread update for the UK - it's been out in the US for months now, and Motorola has taken the step of shutting down the forum thread on the subject." Kate Solomon (Techradar)
The following words became defiant words against Motorola during the last weeks.
Alcohol, Custom ROM, Samsung, Apple, HTC, LG, RIM, ZTE, and Nokia
Known as Atrix Lee on Motorola Atrix (Non-US) Forum.
Well said Lee.
I used to show my Atrix off proudly to friends and colleagues. Now I don't.
I bought HTC for my workforce and a Motorola Atrix for myself. I regret the Atrix choice.
I'm sure the vast majority of Atrix fans in the UK have now changed their opinions and many (like myself) won't be buying any Motorola products in the future. I think calls for honesty, decency, ethical behaviour etc., won't change Motorola's behaviour. It's a top down issue and the top simply isn't interested. The only way Motorola will change is by seeing an effect in their sales. So I urge anyone who is considering to buy Motorola products, to think again. Buy from a company that cares what you think and wants you as a customer 6 months later. That copmpany is without a doubt, NOT Motorola.
Let me explain the attached picture and the point of it. As you can see at the very top of the picture I am logged in to Motorola's forum using my Atrixlee4 account that was created the same day as when I took the screenshot. You also will notice a thread (second from the top) that shows atrixfury as the last active user in the same thread two hours prior to taking the screenshot. Here is the thing... the atrixfury account was registered by me and it was disabled for days before created atrixlee4 account. Since the last post of the thread wasn't created by me then that means a post must had been modified by atrixfury to be shown as the last active user.
What Motorola was modifying under my account? What sort of company would do that? There is a very good chance Motorola had used my other disabled accounts too but just caught them once.
I read. I agree with ConEdLtd, I would never buy another Motorola... EVER. By far the worst support known to mankind. Might once I get the chance move back to Samsung, at least they update their phones nowadays. There are unknown delays on the French Orange update for some reason, and they won't tell anyone on the facebook page... Go figure...
Am interested in how you flashed the Atrix to UK retail. I too have a T-Mobile Atrix which I have network unlocked. But when I use the Motorola software tool it doesn't give me the chance to download the UK retail package that I can then use in RSDLite tool, it just says no software update avaliable??
jonny-roger said:
Am interested in how you flashed the Atrix to UK retail. I too have a T-Mobile Atrix which I have network unlocked. But when I use the Motorola software tool it doesn't give me the chance to download the UK retail package that I can then use in RSDLite tool, it just says no software update avaliable??
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You can download the file from here. Then flash it using RsdLite tool. To download the file use opera instead please. With IE the site wrongly assumes you are trying to download multiple files at same time.
Please use these instructions as guidelines:
1. Backup your data
2. Perform a hard reset
3. Wipe the cache. If for any reason booting your phone normally after this stage then skip the Motorola account setup.
4. Use any machine but a machine with windows 64bit OS. Many people including myself having problems to get the phone to be recognised by rsdlite.
5. install Motorola's usb drivers
6. install rsdlite
7. Reboot the machine
8. Follow the instructions of rsdlite to flash the downloaded sbf file here
9. After the flashing please perform step 2 & 3 again just in case.
Good luck and please follow things with patience and at your own risks.
Do we have any active members in this community that are currently or have recently been TC's with Sprint? I'm getting ready to start training as a Technical Consultant the middle of the month.
Just interested to hear opinions on the position, training and working for Sprint as a whole. I got tired of complaining about the goofballs behind the bench at my local store, so I decided to become one! Seriously though, we had some goofballs before.
Well honestly, treat them like we treat people here, the good people. Tell them how it is, and give them honest help. Though if your store policy isn't to work on rooted phones, then don't, but then you should be okay.
HeisRisen said:
Do we have any active members in this community that are currently or have recently been TC's with Sprint? I'm getting ready to start training as a Technical Consultant the middle of the month.
Just interested to hear opinions on the position, training and working for Sprint as a whole. I got tired of complaining about the goofballs behind the bench at my local store, so I decided to become one! Seriously though, we had some goofballs before.
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I can't really tell you much since I've never worked as T.C or any related job but my local Sprint store truly makes me feel as if the techs there are a joke! they can't even tell a PRL change. I changed my PRL to a verizon one to where I don't get Sprint service when in sprint mode, only when set to automatic it roams so they ended up trying to simply order a replacement. Also some elder folks walked in saying their charger port wasn't working any more and the person who signs you in tried to tell them they had to instantly go with insurance claim because a port not working is considered physical abuse. I felt like speaking out but I kept my opinion to my self, but I might try to get a position as a tech my self one of this coming months. good luck!!
Im currently a tech manager for sprint, Im over multiple service centers in Arkansas. I love my job. I've been doing it for a few years now and its fun. What were you wanted to know about the position? I can tell you now that having any experience with software and rooting will come in handy. If you find any store that tells you they will not work on a phone due to it being rooted they are wrong.Tell them to check their M&Ps lol.
Training will be pretty boring, at least "new hire" is. And depending on who trains you and what they cover with you could be boring as well. My opinion on training is just letting you do it with me walking you through it. I believe people learn faster and retain things better by doing it themselfes rather than watching someone else do it and try to learn that way. Learning about the hardware of a phone and how to take them apart was pretty fun its interesting opening them. Especially older ones like the Exclaim.
If your curious about anything specific let me know and I will answer or help you out to the best of my ability.
Riz3n said:
Im currently a tech manager for sprint, Im over multiple service centers in Arkansas. I love my job. I've been doing it for a few years now and its fun. What were you wanted to know about the position? I can tell you now that having any experience with software and rooting will come in handy. If you find any store that tells you they will not work on a phone due to it being rooted they are wrong.Tell them to check their M&Ps lol.
Training will be pretty boring, at least "new hire" is. And depending on who trains you and what they cover with you could be boring as well. My opinion on training is just letting you do it with me walking you through it. I believe people learn faster and retain things better by doing it themselfes rather than watching someone else do it and try to learn that way. Learning about the hardware of a phone and how to take them apart was pretty fun its interesting opening them. Especially older ones like the Exclaim.
If your curious about anything specific let me know and I will answer or help you out to the best of my ability.
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Nice, yeah I will be working at a retail store. I have my final panel interview tomorrow and am excited. My store manager just go in and be myself and I will be working within two weeks. I guess this training class is full.
Did you start off working in a retail store or service center? How long did it take you to become manager?
I was told we don't really do any soldering at the retail level of technical repair / consulting, same for you guys up there?
Are the benefits working for Sprint as good as I am being told?
glad you found a tech here. Was gonna suggest that virus also is a tech with sprint. (I don't think there's anything with disclosing that, given that he never kept it a secret when he was here). He's over in Evo 3d forum now, but you might try him, too. That's all I was gonna say.
*****and if anyone thinks its wrong of me to disclose that, please share and explain. I'll give my ear *****
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For us we have stores that are retail and service centers. So both technically lol. I have experience with both though. I helped open one of the stores here including training the techs and sales experts.
It took me about 2 years to become manager but it depends on the company. I think most just have lead techs. Which would be the tech over the service center in a given store. For me I have 3 locations all have leads in them. So I would be between the leads and DM. I mainly help in training and making sure the locations are to Sprint standards. Kinda take some of the ASC (Authorized Service Center) stress off the DM as well since they go to me and if I can't help or resolve the issue then I take it to the DM.
I don't think any stores are able to solder. At least not that I know of.
And yes the perks are great. Message me and I will give you some ideas of what you can look forward to lol.
Samsung is apparently down globally at the moment. There is some speculation that this is related to a fire at the Sds facility, which really begs an interesting question about how Samsung handles it's datacenter(s). I find it hard to believe that they would design something so poorly as to not have geographical fault tolerance, but by the same token, all of the hub services are down along with the samsung.com website.
At a minimum, this should be cause for concern about how and where Samsung stores our data and in my case has me in a bind because I'm actually having issues with the Hancom apps on my note pro 12.2. I actually uninstalled hword because it wouldn't open up documents and found out about Samsung being offline when I couldn't access the Samsung app store or Hancom updater to reinstall it.
A company the size of Samsung and they couldn't be bothered with a proper disaster recovery strategy that would ensure availability?
I sincerely hope nobody was injured in the reported fire, but it certainly seems to have provided some insight into what Samsung considers to be acceptable service levels. If this is how little regard they show for critical service availability, it's no wonder firmware updates are always an issue.
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http://www.isitdownrightnow.com/samsung.com.html
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All global site access down for somewhere between 4 and 8 hours without prior notice... That would be a career ending event for me or any of the folks I work with
Sites typically won't let you know before they go down. Even Google services go down once in a while.
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http://www.engadget.com/2014/04/20/samsung-com-outage-sds-fire/
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I've yet to see Google play, maps, apps, and search engine take a dive at the same time. I work in a world of five nines availability with clients a hell of a lot smaller than samsung, so it really doesn't speak well for a company their size to take that kind of outage. I realize that things can happen from time to time, but last night's outage points to a serious flaw in their hosting design. Ever hear of geo load balancing?
Hey Samsung, you could stand to start here: https://f5.com/products/big-ip
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I didnt experience amy interruption. Strange. However have you dealt with any other large companies being hit by disasters like this? Or are you particularly familiar with their internal workings? Isnt it a bit unfair to judge them based on limited information? I mean that could have been their primary data hub. Even if it is backed up somewhere else it could take some time to reroute everything they run through another location. It was obviously backed uo somewhere or it wouldn't be working again already. You even started with samsung disapointed on yet another from. It sounds like you are looking forba reason to hate in samsung
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They had a major fire. Thankfully there were no fatalities. Let's not overreact to a very minor and temporary inconvenience.
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dodo99x said:
They had a major fire. Thankfully there were no fatalities. Let's not overreact to a very minor and temporary inconvenience.
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Exactly. Sorry you were inconvenienced, but I am certain people employed at the facility are inconvenienced a lot more.
Not a hater, just a realist. I'll reiterate that I hope nobody was injured.
That said, I'm speaking from a business perspective, not am personal attack on the employees of that datacenter. I've been designing networks and high availability data centers for nearly two decades and most of my customers demand 99.999% availability for customer facing services. These things would be served out of multiple active locations, not a single location with some dodgy backup. Even better, the non personal stuff like the app and media stores would be served by a CDN. In any case, the loss of a site would immediately reroute traffic and the time it takes for DNS cache to expire would likely be the slowest part.
It isn't insensitive to say that this incident pointed out a shortcoming and when you add it to numerous other recent issues with samsung tablets, the overall picture is disappointing. I went through a number of 10.1 2014 edition tablets before giving up on the faulty BT on that device, as Samsung never addressed it. I buy a note pro 12.2 that resolves it and the Hancom software wasn't pre installed or available to download on release day, now this. It's just a growing list of things that are each small, but show that Samsung just isn't on the ball when it comes to fit and finish. They make the only reasonably usable Android tablet with an active digitizer, so they get my business for now.
I'm not sure why the folks here can't separate a comment on service availability from the matter of personal safety. I'm not suggesting people should have been placed in harm's way to keep things running. I'm stating that there are design shortcomings in how the service is delivered.
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I don't think you'll get any argument that it would have been great if service didn't go down for as long as it did . . Nor do I think that people are having issue with separating personal safety from service availability. The issue more likely stems from the varying degree of tolerance for service interruptions.
On saturday night I was setting up my new tablet when I realized something was wrong with Samsung services. I poked around, realized that the incident was occurring, shrugged my shoulders and moved on to do something else before turning in for the night. Come sunday morning everything was back up and I didn't give the issue a second thought.
We get what you're saying; there's obvious room for improvement, but it could have been worse too . .
dpersuhn said:
Not a hater, just a realist. I'll reiterate that I hope nobody was injured.
That said, I'm speaking from a business perspective, not am personal attack on the employees of that datacenter. I've been designing networks and high availability data centers for nearly two decades and most of my customers demand 99.999% availability for customer facing services. These things would be served out of multiple active locations, not a single location with some dodgy backup. Even better, the non personal stuff like the app and media stores would be served by a CDN. In any case, the loss of a site would immediately reroute traffic and the time it takes for DNS cache to expire would likely be the slowest part.
It isn't insensitive to say that this incident pointed out a shortcoming and when you add it to numerous other recent issues with samsung tablets, the overall picture is disappointing. I went through a number of 10.1 2014 edition tablets before giving up on the faulty BT on that device, as Samsung never addressed it. I buy a note pro 12.2 that resolves it and the Hancom software wasn't pre installed or available to download on release day, now this. It's just a growing list of things that are each small, but show that Samsung just isn't on the ball when it comes to fit and finish. They make the only reasonably usable Android tablet with an active digitizer, so they get my business for now.
I'm not sure why the folks here can't separate a comment on service availability from the matter of personal safety. I'm not suggesting people should have been placed in harm's way to keep things running. I'm stating that there are design shortcomings in how the service is delivered.
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Well it sure does piss me off when google goes down, or ebay, or amazon, or any number of websites and services that go down unexpectedly. So why is it that absolutley none of these seem to have a flawless system of backups and service availability like you say they should despite being huge companies. I guess if they all hired you none of them would ever have service interuptions.
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Duly.noted said:
Well it sure does piss me off when google goes down, or ebay, or amazon, or any number of websites and services that go down unexpectedly. So why is it that absolutley none of these seem to have a flawless system of backups and service availability like you say they should despite being huge companies. I guess if they all hired you none of them would ever have service interuptions.
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At first, I read this and was a bit torqued off at the personal attack, but then I remembered that this forum is already littered with nonsensical vitriol that you've spewed out in ignorance. Since you're apparently qualified to assess Samsung's INFRASTRUCTURE (note that this is not synonymous with website) availability based upon your extensive knowledge and experience in this field. How exactly do all of their services work? What made this a perfectly acceptable failure scenario based upon industry best-practice design standards? Please elaborate on the routers, switches, firewalls, intrusion prevention systems, load balancers, and redundant service provider connections that were all designed, implemented, and functioning properly at the time that this failure occurred. Oh, and don't forget about datacenter redundancy too. I'm anxiously awaiting some education about how modern high-availabilty design practices couldn't possibly have prevented or minimized this outage.
I'm one of thousands of engineers that could definitively elaborate on how it failed to meet the most basic best practice standards for what should be a high availability service. I'll be glad to discuss the finer points of service availability and disaster recovery with you whenever it becomes a technical conversation but based upon the lack of useful references you've made thus far, I'm quite sure that day will never come...
Just for comparison. Google's average website availability is currently tracked at 99.984%. That's less than 5 minutes per month of total downtime. To hold the same measure of availability after that outage, Samsung would have to never have a single second of downtime for at least the next four years (I didn't track the exact duration of the outage, so I'm using the most favorable number that I've seen). And even with that service level, I'd bet my career that the only downtime of the Google website has been software / server related, not infrastructure.
When exactly was it that you experienced an EXTENDED outage with Google, eBay, or Amazon?
dpersuhn said:
Just for comparison. Google's average website availability is currently tracked at 99.984%. That's less than 5 minutes per month of total downtime. To hold the same measure of availability after that outage, Samsung would have to never have a single second of downtime for at least the next four years (I didn't track the exact duration of the outage, so I'm using the most favorable number that I've seen). And even with that service level, I'd bet my career that the only downtime of the Google website has been software / server related, not infrastructure.
When exactly was it that you experienced an EXTENDED outage with Google, eBay, or Amazon?
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I tried replying twice to no avail. The xda app times out on me all the time. Sorry my teasing offended you. It is apparent your care about this (even though nobody else does) so I decided to pick at it a little. My attempt to initiate a little banter obviously went badly and im sorry about that. My bad. Calling everything I post vitriol was a bit much though. When I do respond I usually have a very workable solution to the issue in question. I have only been notably rude to one person. And that was a very very bad day for me and the guy was just whining. Half the stuff he was wrong about anyways..but that doesnt matter. The point is sorry I made you angry.
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Oh and netflix hasn't worked at my house for 4 months lol. Its so bad they just gave me 2 years of free service for the trouble
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Honest question: Exactly WHAT service was down?
I can't think of any "service" I need directly from Samsung, let alone that I'd even notice missing for an hour or two.
dpersuhn said:
Just for comparison. Google's average website availability is currently tracked at 99.984%. That's less than 5 minutes per month of total downtime. To hold the same measure of availability after that outage, Samsung would have to never have a single second of downtime for at least the next four years (I didn't track the exact duration of the outage, so I'm using the most favorable number that I've seen). And even with that service level, I'd bet my career that the only downtime of the Google website has been software / server related, not infrastructure.
When exactly was it that you experienced an EXTENDED outage with Google, eBay, or Amazon?
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With all your ranting and claims you apparently have a high level of technical skills but no common sense. Samsung is not monitoring XDA for your personal rant on their lack of service redundancy and down time due to a major fire! Get over it and do something productive!
At what point did I ever say I expected Samsung to read it, respond, or otherwise? It is worth consideration for users that are placing their faith in things like Samsung cloud backups and such to know that their data could be inaccessible when they need it.
This thread really has been a good exercise in shaking out the Samsung cheerleaders, hasn't it? I bring up an availability concern and you'd think I went around personally slapping some folks upside the head. Oddly, I have yet to see any retort of technical merit. Fascinating...
Duly.noted said:
I
[/COLOR]Oh and netflix hasn't worked at my house for 4 months lol. Its so bad they just gave me 2 years of free service for the trouble
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Guess I'm the ass. I take it seriously for two reasons. 1. I forked over serious cash for a device that is supposed to be a business tool and expect Samsung to provide services at an appropriate level as such. 2. Infrastructure design has been my life for nearly two decades, so I see failures like this in a different light than most folks on here. If you think I'm overstating my position, realize that there are some IT folks who did or probably will lose their jobs over that outage.
As for netflix being unavailable at your house for months on end, wow. I can't believe that people tolerate handing cash over to a company (guessing your ISP in this case, maybe Comcast?) while they blatantly refuse to provide the services that you subscribed to (aka the best effort clause in every service provider agreement).
Personally, I wish Samsung would stop trying to host content and services for these devices and fall back to letting google do that part. Nothing spells fun like orphaned apps if I switch tablets. Just ask apple, they have a pile of them I left behind when I dumped my iPad.
zaptoons said:
Honest question: Exactly WHAT service was down?
I can't think of any "service" I need directly from Samsung, let alone that I'd even notice missing for an hour or two.
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Samsung.com, samsung app and media stores, Hancom updater, cloud backup and restore. In my case, I was working on updating client docs for a morning meeting and only had my tablet with me. When I tried to use Hword, it kept bombing out for some reason. As a last resort, I figured if try to reinstall Hword, but couldn't because the samsung App Store was unavailable. I ended up buying Polaris office just so I could finish working. Not sure why Hword was dead, but it worked fine after the App Store came back online and I was able to reinstall.
Ok all. I am going here as I am seeing threads like this disappearing left and right over on the OnePlus Forums.
Let me start of by saying that overall I really like this phone. It looks awesome and CM 11 has so much going for it. Development is solid as all get out here thanks to all the devs working on this device. This is why I was so excited to get this device and so grateful for the invite provided by a member here.
However, this phone, just as many other phones may have some problems. A lot of which are software related and will be ironed out over time and just need some patience. Or try one of the many ROMS here and enjoy. Right?
But hardware problems, true hardware issues, are another thing. These require device replacements. The problem is, OP seems to either ignore customers or take inordinate amounts of time to respond. People are waiting literally upwards of a month or more to get a replacement device sent out, and good lord, I hope that those replacements are ok and without defects. This really should not be tolerated. I don't know why we would just say, "hey they are a new company, give them a break." (Everyone knows they are not really a new company I hope.)
So I would like to hear stories here. Post them up or PM me. I am trying to work with another user to get some things compiled and see what comes of it. Maybe some sites (cough cough...XDA) would be interested in this and maybe we can help bring some of this to light and hope the company will improve.
Or at the very least, get our broken phones replaced so we can get on with our lives and not feel like we got ripped for 350$. Of course I know there is buyer protection through Paypal, but should Paypal really have to be the ones dealing with this each time? I don't know, maybe OP planned it that way. Just let Paypal be our support. :silly:
By the way, if you are still reading this, my story is simple and just begining unfortunately. I got a device that did not have working volume keys out of the box. I have updated, flashed old and new stock ROMS, and nothing. Still don't work. I sent in a support ticket 6 days ago with a link to a video of what is going on and told them my problem. I have literally received no response at all since then.
I've got a story.
It started on July 23rd when I ordered my OnePlus One. It was supposed to arrive on the 26th, but it never came. Instead, USPS tracking said I wasn't at home, and they left a note. They didn't leave a note, and I was home. There was no doorbell no nothing. So, I waited until tuesday to see if the package would get re delivered to my house. It didn't get re delivered. I called USPS and went to my local post office. They gave me the normal BS, wait a few days, it could have gotten lost. Blah blah blah. How does a package get lost when it's out for delivery?! Anyways, I waited a few more days, and nothing. Contacted OnePlus support, and they said that their logistics team was looking into it, and it would take maximum 10 days for their investigation. 15 days later without another email, I opened a case on PayPal, and within 2 days, I had my money back.
OnePlus really needs to improve their customer service. Their phone is great, CM 11S is great, but customer service is a nightmare to deal with.
Hello,
Please try posting your tech support stories on any one of these pre-existing threads.
http://forum.xda-developers.com/oneplus-one/general/to-idea-how-customer-service-t2851237
http://forum.xda-developers.com/showthread.php?t=2796367
I'll have to close this one.