Samsung Disappoints on Yet Another Front - Galaxy Note Pro 12.2 General

Samsung is apparently down globally at the moment. There is some speculation that this is related to a fire at the Sds facility, which really begs an interesting question about how Samsung handles it's datacenter(s). I find it hard to believe that they would design something so poorly as to not have geographical fault tolerance, but by the same token, all of the hub services are down along with the samsung.com website.
At a minimum, this should be cause for concern about how and where Samsung stores our data and in my case has me in a bind because I'm actually having issues with the Hancom apps on my note pro 12.2. I actually uninstalled hword because it wouldn't open up documents and found out about Samsung being offline when I couldn't access the Samsung app store or Hancom updater to reinstall it.
A company the size of Samsung and they couldn't be bothered with a proper disaster recovery strategy that would ensure availability?
I sincerely hope nobody was injured in the reported fire, but it certainly seems to have provided some insight into what Samsung considers to be acceptable service levels. If this is how little regard they show for critical service availability, it's no wonder firmware updates are always an issue.
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http://www.isitdownrightnow.com/samsung.com.html
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All global site access down for somewhere between 4 and 8 hours without prior notice... That would be a career ending event for me or any of the folks I work with

Sites typically won't let you know before they go down. Even Google services go down once in a while.
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---------- Post added at 06:40 PM ---------- Previous post was at 06:29 PM ----------
http://www.engadget.com/2014/04/20/samsung-com-outage-sds-fire/
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I've yet to see Google play, maps, apps, and search engine take a dive at the same time. I work in a world of five nines availability with clients a hell of a lot smaller than samsung, so it really doesn't speak well for a company their size to take that kind of outage. I realize that things can happen from time to time, but last night's outage points to a serious flaw in their hosting design. Ever hear of geo load balancing?
Hey Samsung, you could stand to start here: https://f5.com/products/big-ip
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I didnt experience amy interruption. Strange. However have you dealt with any other large companies being hit by disasters like this? Or are you particularly familiar with their internal workings? Isnt it a bit unfair to judge them based on limited information? I mean that could have been their primary data hub. Even if it is backed up somewhere else it could take some time to reroute everything they run through another location. It was obviously backed uo somewhere or it wouldn't be working again already. You even started with samsung disapointed on yet another from. It sounds like you are looking forba reason to hate in samsung
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They had a major fire. Thankfully there were no fatalities. Let's not overreact to a very minor and temporary inconvenience.
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dodo99x said:
They had a major fire. Thankfully there were no fatalities. Let's not overreact to a very minor and temporary inconvenience.
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Exactly. Sorry you were inconvenienced, but I am certain people employed at the facility are inconvenienced a lot more.

Not a hater, just a realist. I'll reiterate that I hope nobody was injured.
That said, I'm speaking from a business perspective, not am personal attack on the employees of that datacenter. I've been designing networks and high availability data centers for nearly two decades and most of my customers demand 99.999% availability for customer facing services. These things would be served out of multiple active locations, not a single location with some dodgy backup. Even better, the non personal stuff like the app and media stores would be served by a CDN. In any case, the loss of a site would immediately reroute traffic and the time it takes for DNS cache to expire would likely be the slowest part.
It isn't insensitive to say that this incident pointed out a shortcoming and when you add it to numerous other recent issues with samsung tablets, the overall picture is disappointing. I went through a number of 10.1 2014 edition tablets before giving up on the faulty BT on that device, as Samsung never addressed it. I buy a note pro 12.2 that resolves it and the Hancom software wasn't pre installed or available to download on release day, now this. It's just a growing list of things that are each small, but show that Samsung just isn't on the ball when it comes to fit and finish. They make the only reasonably usable Android tablet with an active digitizer, so they get my business for now.
I'm not sure why the folks here can't separate a comment on service availability from the matter of personal safety. I'm not suggesting people should have been placed in harm's way to keep things running. I'm stating that there are design shortcomings in how the service is delivered.
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I don't think you'll get any argument that it would have been great if service didn't go down for as long as it did . . Nor do I think that people are having issue with separating personal safety from service availability. The issue more likely stems from the varying degree of tolerance for service interruptions.
On saturday night I was setting up my new tablet when I realized something was wrong with Samsung services. I poked around, realized that the incident was occurring, shrugged my shoulders and moved on to do something else before turning in for the night. Come sunday morning everything was back up and I didn't give the issue a second thought.
We get what you're saying; there's obvious room for improvement, but it could have been worse too . .

dpersuhn said:
Not a hater, just a realist. I'll reiterate that I hope nobody was injured.
That said, I'm speaking from a business perspective, not am personal attack on the employees of that datacenter. I've been designing networks and high availability data centers for nearly two decades and most of my customers demand 99.999% availability for customer facing services. These things would be served out of multiple active locations, not a single location with some dodgy backup. Even better, the non personal stuff like the app and media stores would be served by a CDN. In any case, the loss of a site would immediately reroute traffic and the time it takes for DNS cache to expire would likely be the slowest part.
It isn't insensitive to say that this incident pointed out a shortcoming and when you add it to numerous other recent issues with samsung tablets, the overall picture is disappointing. I went through a number of 10.1 2014 edition tablets before giving up on the faulty BT on that device, as Samsung never addressed it. I buy a note pro 12.2 that resolves it and the Hancom software wasn't pre installed or available to download on release day, now this. It's just a growing list of things that are each small, but show that Samsung just isn't on the ball when it comes to fit and finish. They make the only reasonably usable Android tablet with an active digitizer, so they get my business for now.
I'm not sure why the folks here can't separate a comment on service availability from the matter of personal safety. I'm not suggesting people should have been placed in harm's way to keep things running. I'm stating that there are design shortcomings in how the service is delivered.
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Well it sure does piss me off when google goes down, or ebay, or amazon, or any number of websites and services that go down unexpectedly. So why is it that absolutley none of these seem to have a flawless system of backups and service availability like you say they should despite being huge companies. I guess if they all hired you none of them would ever have service interuptions.
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Duly.noted said:
Well it sure does piss me off when google goes down, or ebay, or amazon, or any number of websites and services that go down unexpectedly. So why is it that absolutley none of these seem to have a flawless system of backups and service availability like you say they should despite being huge companies. I guess if they all hired you none of them would ever have service interuptions.
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At first, I read this and was a bit torqued off at the personal attack, but then I remembered that this forum is already littered with nonsensical vitriol that you've spewed out in ignorance. Since you're apparently qualified to assess Samsung's INFRASTRUCTURE (note that this is not synonymous with website) availability based upon your extensive knowledge and experience in this field. How exactly do all of their services work? What made this a perfectly acceptable failure scenario based upon industry best-practice design standards? Please elaborate on the routers, switches, firewalls, intrusion prevention systems, load balancers, and redundant service provider connections that were all designed, implemented, and functioning properly at the time that this failure occurred. Oh, and don't forget about datacenter redundancy too. I'm anxiously awaiting some education about how modern high-availabilty design practices couldn't possibly have prevented or minimized this outage.
I'm one of thousands of engineers that could definitively elaborate on how it failed to meet the most basic best practice standards for what should be a high availability service. I'll be glad to discuss the finer points of service availability and disaster recovery with you whenever it becomes a technical conversation but based upon the lack of useful references you've made thus far, I'm quite sure that day will never come...

Just for comparison. Google's average website availability is currently tracked at 99.984%. That's less than 5 minutes per month of total downtime. To hold the same measure of availability after that outage, Samsung would have to never have a single second of downtime for at least the next four years (I didn't track the exact duration of the outage, so I'm using the most favorable number that I've seen). And even with that service level, I'd bet my career that the only downtime of the Google website has been software / server related, not infrastructure.
When exactly was it that you experienced an EXTENDED outage with Google, eBay, or Amazon?

dpersuhn said:
Just for comparison. Google's average website availability is currently tracked at 99.984%. That's less than 5 minutes per month of total downtime. To hold the same measure of availability after that outage, Samsung would have to never have a single second of downtime for at least the next four years (I didn't track the exact duration of the outage, so I'm using the most favorable number that I've seen). And even with that service level, I'd bet my career that the only downtime of the Google website has been software / server related, not infrastructure.
When exactly was it that you experienced an EXTENDED outage with Google, eBay, or Amazon?
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I tried replying twice to no avail. The xda app times out on me all the time. Sorry my teasing offended you. It is apparent your care about this (even though nobody else does) so I decided to pick at it a little. My attempt to initiate a little banter obviously went badly and im sorry about that. My bad. Calling everything I post vitriol was a bit much though. When I do respond I usually have a very workable solution to the issue in question. I have only been notably rude to one person. And that was a very very bad day for me and the guy was just whining. Half the stuff he was wrong about anyways..but that doesnt matter. The point is sorry I made you angry.
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---------- Post added at 03:44 PM ---------- Previous post was at 03:43 PM ----------
Oh and netflix hasn't worked at my house for 4 months lol. Its so bad they just gave me 2 years of free service for the trouble
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Honest question: Exactly WHAT service was down?
I can't think of any "service" I need directly from Samsung, let alone that I'd even notice missing for an hour or two.

dpersuhn said:
Just for comparison. Google's average website availability is currently tracked at 99.984%. That's less than 5 minutes per month of total downtime. To hold the same measure of availability after that outage, Samsung would have to never have a single second of downtime for at least the next four years (I didn't track the exact duration of the outage, so I'm using the most favorable number that I've seen). And even with that service level, I'd bet my career that the only downtime of the Google website has been software / server related, not infrastructure.
When exactly was it that you experienced an EXTENDED outage with Google, eBay, or Amazon?
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With all your ranting and claims you apparently have a high level of technical skills but no common sense. Samsung is not monitoring XDA for your personal rant on their lack of service redundancy and down time due to a major fire! Get over it and do something productive!

At what point did I ever say I expected Samsung to read it, respond, or otherwise? It is worth consideration for users that are placing their faith in things like Samsung cloud backups and such to know that their data could be inaccessible when they need it.

This thread really has been a good exercise in shaking out the Samsung cheerleaders, hasn't it? I bring up an availability concern and you'd think I went around personally slapping some folks upside the head. Oddly, I have yet to see any retort of technical merit. Fascinating...

Duly.noted said:
I
[/COLOR]Oh and netflix hasn't worked at my house for 4 months lol. Its so bad they just gave me 2 years of free service for the trouble
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Guess I'm the ass. I take it seriously for two reasons. 1. I forked over serious cash for a device that is supposed to be a business tool and expect Samsung to provide services at an appropriate level as such. 2. Infrastructure design has been my life for nearly two decades, so I see failures like this in a different light than most folks on here. If you think I'm overstating my position, realize that there are some IT folks who did or probably will lose their jobs over that outage.
As for netflix being unavailable at your house for months on end, wow. I can't believe that people tolerate handing cash over to a company (guessing your ISP in this case, maybe Comcast?) while they blatantly refuse to provide the services that you subscribed to (aka the best effort clause in every service provider agreement).
Personally, I wish Samsung would stop trying to host content and services for these devices and fall back to letting google do that part. Nothing spells fun like orphaned apps if I switch tablets. Just ask apple, they have a pile of them I left behind when I dumped my iPad.

zaptoons said:
Honest question: Exactly WHAT service was down?
I can't think of any "service" I need directly from Samsung, let alone that I'd even notice missing for an hour or two.
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Samsung.com, samsung app and media stores, Hancom updater, cloud backup and restore. In my case, I was working on updating client docs for a morning meeting and only had my tablet with me. When I tried to use Hword, it kept bombing out for some reason. As a last resort, I figured if try to reinstall Hword, but couldn't because the samsung App Store was unavailable. I ended up buying Polaris office just so I could finish working. Not sure why Hword was dead, but it worked fine after the App Store came back online and I was able to reinstall.

Related

WTF is going on ?? (Calling for death of Nexus One))

http://newstrendstoday.com/nexus-1-...the-3g-screen-problems-on-the-nexus-one/03117
Some users say they have trouble calibrating the touch screen on the Nexus One, the Google smartphone.
The first steps of Google and their Nexus One on the smartphone market does not seem as peaceful as what the Internet giant could wait. After linkage problems encountered on the 3G network T-Mobile in the United States, some users are pointing the finger at the screen of their device.
Android forums on Google, as stated by our colleagues from Engadget, there are reports of problems calibrating the touch screen One of the Nexus. They would start to feel the phone and he would put it to sleep, then on again to resolve them. Google provides to address these problems, they come from a software bug will be resolved by a patch. If the material is concerned, HTC, manufacturer of the Nexus One, might have to intervene under the warranty.
For its first week of marketing, Nexus One has sold 20 000 copies in the United States. A rather low figure who led Google to drop the $ 100 price of the device.
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http://www.nytimes.com/external/gig...m-should-google-kill-the-nexus-one-60352.html
Google this morning postponed the launch of two Android handsets in China in a clear indication that the company’s rift with Beijing threatens its booming mobile business. Meanwhile, the Nexus One has seen lackluster sales amid widespread complaints of technical glitches. So with Android’s future in China uncertain, and problems mounting with Google’s decision to build and sell the ideal Android phone — the Nexus One – is it too early to wonder whether Google will pull the plug on its flagship phone?
Google indefinitely pushed back the launch of two handsets slated to debut tomorrow from China Unicom, dramatically upping the ante in its high-profile showdown with the Chinese government. As Om noted last week, China accounts for more 638 million wireless users, and handset sales are expected to grow by 21 percent this year alone. And the market could be especially ripe for Android given its support by some key players in the region: members of Google’s Open Handset Alliance include operators China Mobile and China Telecom as well as Huawei and ZTE.
While a governmental crackdown could lead to versions of the open-source OS that are far less integrated with Google’s mobile apps, the escalating conflict means that Google will be unable to control the evolution of Android in China. And it surely closes the door on any potential Chinese sales of the Nexus One — throwing yet another roadblock at the struggling handset.
Google appears to have overreached in launching its own branded handset. The search giant was clearly unprepared to deal with the customer service issues that inevitably arise in the retailing business, and splashy headlines of customer backlash are tarnishing its highly respected brand.
The company has obviously overestimated demand for an “official” Google phone, selling just 20,000 handsets in the first week it was out, and its strategy of competing against its handset and carrier partners has limited upside and risks losing the widespread support that has fueled Android’s growth. It may be unfair to predict doom for a handset that came to market just two weeks ago, but it’s becoming clear that taking on the role of mobile retailer was a mistake for Google. It’s too early to predict that Google will kill the Nexus One, but it’s not too early to wonder whether it should.
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Ive been a techy most of my life. Ive been on nerd bomber and geek forums since 97 followed every bit of Tech I could get my hands on since that time.....I am having a miserable time trying to find another piece of consumer electronic with this many "news sources" hell bent on seeing it fail.
Not windows ME , Not XBOX 1 , Not Nextel , Not Wii....nothing.
Im baffled as to wtf is going on.
I thought I was the only one who noticed all the negative attention google is getting. I freakin love this phone. There is nothing that will make me think this isn't the best phone I've had, ever.
It's not about the quality of the phone
rockky said:
It's not about the quality of the phone
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So what is it ?
Is fanboyism that strong ?
Are people THAT pissed at Google for not giving it away free and saving them from telecoms...or
Are Apple/MS/Palm lining writers pockets ?
Im by no means saying Google isnt having a multitude of problems. On 2 big fronts right now....but the tone of these articles is blatantly biased.
Perhaps people are scared of something different. Google is the punk kid to Apple's primp and proper 'young adult'. They must be heathens.
Huh?
its about Google completely miscalculating the process of selling this product via their site.
Its about Google releasing a product not ready for consumption.
Its about a failed marketing ploy....(ie: a lack of, ...trying to create a mystique and engender a word of mouth wildfire.....backfiring, as the word of mouth has been primarily about the issues with the device.
What does fanboyism have to do with any of this?
Personally, I don't think I would "listen" to a website review and analysis that can't even form a proper sentence. That first article was seriously hard to read, and didn't make sense for about 50% of it.
None-the-less some of the tech community loves to hate the phone. Fanboys, or whatever may have you, they are not being fair or balanced in the coverage. Granted, we are a biased community, but we are also one of the most critical as well. I haven't seen such love for a phone on XDA ever! Usually, we are all sitting around saying we can't wait for it to be properly unlocked so we can flash some crazy cooked ROMs so the phone doesn't suck too bad. Instead, many are wondering whether it is even worth rooting the phone(and eventually flashing custom SPLs) because stock already is so damn good!
Here is the deal, IMO, given that Android is bursting onto the scene right now, and starting to hit that tipping point, just ignore it! By the end of this year, over half the available smartphones on the market will be Android. And that is the real reason for the outcry. There is a lot of money at stake, and many tech publications have owners/sponsors they need to keep happy. Google is not known for being a very profitable advertiser for websites(great for small sites, but big ones make much more money off a true sponsor), and Google doesn't and isn't willing to do that.
But those sites will, given time, have to come around. If they do not, they run the very real risk of allienating their following, and in turn losing out on advertising dollars because they are no longer the hot site. Engadget, and the such, have to keep on top of and out in front of the trendy wave, or they are screwed.
rockky said:
Huh?
its about Google completely miscalculating the process of selling this product via their site.
Its about Google releasing a product not ready for consumption.
Its about a failed marketing ploy....(ie: a lack of, ...trying to create a mystique and engender a word of mouth wildfire.....backfiring, as the word of mouth has been primarily about the issues with the device.
What does fanboyism have to do with any of this?
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I'm not talking about Engadget perse an obviously biased review... im talking about say the average daily return of say a google search of Nexus One which brings predominantly a litany of commentary of.the problems google and.customers are having with the device.
That is NOT good and is NOT fanboyism.
For its first week of marketing, Nexus One has sold 20 000 copies in the United States. A rather low figure who led Google to drop the $ 100 price of the device.
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I'm pretty sure Google only lowered the price for an upgraded plan on T-Mobile because of the network issues that were occurring on their service. That statement from the article is misleading because the original prices are still in place aside from a $100 reduction for upgrading on T-Mobile.
I've also noticed a lot of negative publicity, more so than other things. I think with something this big, there's bound to be more scrutinizing going on than usual. You've got the best hardware spec'd phone releasing on the market, on the newest Android platform (basically ready for mainstream consumption), with Google selling it (of all companies).
On the 20,000 N1's sold.
I dont see Google giving up on the N1.
The day Vodafone sold 50,000 iPhones in Europe, the tech-press was quick to jump on comparisons with the 20k N1 sale figure. This is so wrong, it ain't even funny.
The online sales model is
a. New
b. Untested
c. Unique
On account of #a and #b above, Google would not have pegged a very large demand figure for the first month of the N1. The strategy they've adopted will take time to settle in, and I'm sure they're prepared to do that. The N1, as they've repeatedly stated, is the -first- in what will be a long series of phones, and the N1 online sales figure will be viewed as a test case by Google, not as an indictment of the model's success/failure.
Agreed, Google has not hyped up the N1 as much as they ought to have done. As others have pointed out before, the Moto Droid's marketing campaign has done much more for Android than the N1's launch has done, and for that, Google alone is to blame. Forget comparisons to phones of a fruity nature, the N1's launch and subsequent marketing is disappointing even against other Android devices.
Here's something for the tech-press to chew on though.
What would've happened, had Google launched this (admittedly) superphone for $179 in brick-and-mortar stores, whether their own or in T-Mobile's and other networks' stores? What would the number have been then?
I don't see where you're getting the idea that everybody is hell bent on seeing the Nexus One fail.
I've had "nexus one" in the news and weather widget since day one, so I get just about anything with those two words in it as a news article. Yes, there are a few iPhone fan boy web sites out there that just wont admit the N1 is a great phone. But by and large, after the first week, and after other writers have had time to spend with the N1, they always like it, and a few have even dumped their iPhones for it.
The rest (and vast majority) of the articles out there are pointing out Google's major miscalculations with regards to the launch, shipping, and especially support of the Nexus One. They just weren't ready.
Now, since Google and the Nexus One are getting SO much press attention, any little problem the phone encounters, whether it be HTC's fault, Tmo's, or Googles, is getting sent out on BLAST.
It's Google that screwed up. Not the Nexus One. And nobody is calling for it's death, save for a couple loser fan boys.
From what ive seen and heard (like my tech podcasts) lots of people are 'reviewing' the phone with out actually getting their hands on it to test it for themselves. There does appear to be a significant amount of bad press for what seems like no real reason.
Oddly on the GDGT podcast they talk about the nexus one, the first 30seconds of the review they talk about how awesome the phone is and its the best thing they have used since the iphone, and then they spend the remaining 30minutes of the review highlighting all of its faults?! Odd!
Nevermind, think its probably just die hard iphone fan bois coming up with negative press. bah.
There is definitely some biased reviews out there from people obviously bent on not showing the whole truth or just completely stating b.s.
http://www.pcworld.com/article/187147/what_google_must_learn_from_its_nexus_one_troubles.html
When the Nexus One was announced, I was disappointed, since there were just a few improvements over existing Android devices. The fact that Google was selling the device directly over its Web site seemed to be much ado about nothing, given that buyers had to sign a T-Mobile contract to use it. Plus, it's not as if Web sales is a new idea.
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Didn't know buyers had to sign a contract to use the phone. That's interesting.
This is the best phone i ever had. My friends with iphones are shocked by how good it is. Iphone become a history on nexus release. Paid reviews will be popping everywhere against Nexus one.
I never had any problems. Market forces do not want google succeding in delivering a better product than existing technologies of windows and iphone.
You would listen to any lie, and all of them are proved wrong by good people in youtube videos.
Thanks Google and HTC for making such a wonderful phone.
I was suprised how Engadget is attacking it and google...Stopped respecting their news now.
britoso said:
I was suprised how Engadget is attacking it and google...Stopped respecting their news now.
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I haven't visited the engadget site since their review. That review was ridiculous; Especially the browser test. Therefore, I will no longer give them my ad revenue generating views.
htcmagic said:
This is the best phone i ever had. My friends with iphones are shocked by how good it is. Iphone become a history on nexus release. Paid reviews will be popping everywhere against Nexus one.
I never had any problems. Market forces do not want google succeding in delivering a better product than existing technologies of windows and iphone.
You would listen to any lie, and all of them are proved wrong by good people in youtube videos.
Thanks Google and HTC for making such a wonderful phone.
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This has been my experience also. I've had die-hard apple fans gush over my nexus one. No joke. People see it, ask to play with it, and then they want it. Now, if google would only allow family plan upgrades.... I've had multiple friends who have family plans say that they would order it without hesitation if they could use their upgrades.
britoso said:
I was suprised how Engadget is attacking it and google...Stopped respecting their news now.
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britoso, i thought i was the only one. I was following their coverage of nexus launch and where so ironic and nasty about the phone, i couldn't believe it either. I have unsubscribed from their rss in google reader. They are not worth the read for me.
Aslo lots of people proved them wrong about the browsing speed on youtube compared to iphone.
britoso said:
I was suprised how Engadget is attacking it and google...Stopped respecting their news now.
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You won't understand unless you are experiencing the problems. I am not a Engadget fan at all but this time I am very glad that they covered it and put some pressure to Google. I am really frustrated about the touch screen issue.
I would of had ordered the nexus one the day it came out, but had issues with tmobile. Because no one at tmobile had a clue what was going on, and trying to fix my account, so i could order the phone for a reduced cost is not googles fault its tmobiles! i talked to 11 different people including 2 supervisors. they all are to dumb to look at my paperwork in the system to realize i got an upgrade 12 months prior when i got my g1. the people at tmobile store are to dumb to update the system. oops!!!!
i received the phone 5 days after the inital release, thought it was bs to pay 379, but thats what i paid for the g1 and its half of the hardware in the n1. i took it out of the box, started it up to make sure it worked. then rooted it!!!!
there may be a glitch here or there, which is not a big deal. its a brand new version of android, which no other phones have currently. so obviously there will be a few complaints. but when thousands of people are using a new device, they happen to find a few more problems then a few hundred. its just common sence.
those people that have an issue take a chill pill, this phone has great hardware on it, and has a great operating system. my phone has better hardware on it then some of my friends labtops...... and what did i pay..... 279 compared to what they paid for their labtops....
so regardless of what people say, i am a big fan of android!!!! have been since the day i picked it up and found out it was a linux kernal. thats the reason i bought my g1. but it was laggy, and slow, and didn't have a headphone jack. i had to wait a year for the n1 to come out, but it finally did. so everyone that has an issue with the N1 then go f*** yourself!!!!! ill be waiting happily for android 3.0 to come out!!!!
SANTilt said:
I don't see where you're getting the idea that everybody is hell bent on seeing the Nexus One fail.
I've had "nexus one" in the news and weather widget since day one, so I get just about anything with those two words in it as a news article. Yes, there are a few iPhone fan boy web sites out there that just wont admit the N1 is a great phone. But by and large, after the first week, and after other writers have had time to spend with the N1, they always like it, and a few have even dumped their iPhones for it.
The rest (and vast majority) of the articles out there are pointing out Google's major miscalculations with regards to the launch, shipping, and especially support of the Nexus One. They just weren't ready.
Now, since Google and the Nexus One are getting SO much press attention, any little problem the phone encounters, whether it be HTC's fault, Tmo's, or Googles, is getting sent out on BLAST.
It's Google that screwed up. Not the Nexus One. And nobody is calling for it's death, save for a couple loser fan boys.
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Maybe I need to capitalize the N in nexus one. Because my widget and going online has pointed to almost exclusively negative statements about the N1.
There was an explosion of articles based on Engadgets reviews...there was another explosion after that ridiculous screen test ...then another batch with the 3G issues.
Very few places are givig the N1 a fair shake. Ars technica , Diggnation/Kevin Rose , Leo Laporte being the only ones I can name that seemed either unbiased or admitted any bias.
Engadget , Boygenius ,TechCrunch,PC ,World etc have given some bizarre reviews and baseless feedback.

How long before involving Consumer Product Liability Law?

Consumer Product Liability Law quote
"Products that malfunction or cause harm due to design flaws, manufacturing errors or inadequate warnings or directions are considered defective."
How much more time should we, consumers, give Samsung before asking Feds to help us? I personally would like to believe that consumers have rights, a concept that Samsung is not willing to accept.
For the curious ones, this post has to do with Samsung recalling the broken phones for the purpose of fixing them. For the ignorant ones, pat yourself on the back for accomplishing nothing again.
I suppose the other thread with people whining was not adequate?
You didnt even address what you are upset about? I assume GPS.... which is funny since the VAST MAJORITY on here have absolutely no issues.
Lawsuits and such
Krzysiek_CK said:
Consumer Product Liability Law quote "Products that malfunction or cause harm due to design flaws, manufacturing errors or inadequate warnings or directions are considered defective." How much more time should we, consumers, give Samsung before asking Feds to help us? I personally would like to believe that consumers have rights, a concept that Samsung is not willing to accept.
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I'm assuming based on your other postings that this relates to GPS issues. I'll try to address your questions with as little drama as possible:
How much more time should we, consumers, give Samsung...
- After you have exhausted all other remedies. In some cases, never. Were you aware of the issue in the time window when the product could still be returned or exchanged?
...before asking Feds to help us?
- There is no "Asking Feds" to help. You can file complaints with the FTC or maybe another federal organization, or with your state attorney general. As you probably know, your likely success in this area will be close to zero.
I personally would like to believe that consumers have rights, a concept that Samsung is not willing to accept
- you do have rights, but from a civil law perspective, what are your damages? Do you think a reasonable person on a jury would find Samsung liable for anything, when 98% of the phone functionality works just fine, and as for GPS, it works fine for some significant percentage of the consumers? You should be asking yourself what is your personal responsibility in this... did you keep the phone past the initial return period in hopes of a fix coming out? Did Samsung do due diligence and provide a fix eventually, that appears to have work for the vast majority of users? (Yes).
I know it frustrating, my device is the second one I had, the first one was crap, and this one the GPS works but is occasionally flaky. I'll get over it, and I have not relied on any assertions of Samsungs that caused irreparable harm. Generally, you cannot sue for grief (and while we as a country seem to have drifted that way, thank god that's still basically true). You will have this phone 1 to 3 years of what is hopefully a 80+ year life. You will make better buying decisions in the future, and do more due diligence when buying a phone. And this assumes you just don't sell this one on e-bay and buy another one.
So my long ramble is summarized, and aiming at all the other class action ninnies, into this one short sentence: "Get a life".
Mike (Who obviously has to much time on his hands today)
I'm confused by all of the people who complain about the GPS. Mine has always worked fine from stock through the latest ROM I am on. It seems like there are dozens of ways to fix the issue that have worked for many people. Are there still people out there who have exhausted every lead and STILL cannot get it to work? Whenever I read a complaint about GPS, people don't specify what they have tried and what has failed.
s15274n said:
I suppose the other thread with people whining was not adequate?
You didnt even address what you are upset about? I assume GPS.... which is funny since the VAST MAJORITY on here have absolutely no issues.
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I am seriously tired of seeing this response to people who are suffering with GPS issues to no avail. I don't really care about how the"vast majority" isn't having issues. I care about my phones issues. Obviously there are phones out there with a non functioning GPS. I am one of them, so is my wife. Even if 70%-80% of the phones had a functioning GPS that still leaves 20%-30% SOL.
Did I notice the GPS issue when I bought the device? Yes. Did I notice that a good number of others had the same problems? Yes. We were advised by tmobile to wait for a patch. The patch came well past the return date.
tl;dl
If your GPS is working that's great, that doesn't mean that everyone's is working. There are people that still have major GPS issues. If you don't like the complaints don't click on the thread.
I have tried all of the fixes btw. My wife and I still have extremely inconsistent performance and locking issues.
velocd said:
I am seriously tired of seeing this response to people who are suffering with GPS issues to no avail. I don't really care about how the"vast majority" isn't having issues. I care about my phones issues. Obviously there are phones out there with a non functioning GPS. I am one of them, so is my wife. Even if 70%-80% of the phones had a functioning GPS that still leaves 20%-30% SOL.
Did I notice the GPS issue when I bought the device? Yes. Did I notice that a good number of others had the same problems? Yes. We were advised by tmobile to wait for a patch. The patch came well past the return date.
tl;dl
If your GPS is working that's great, that doesn't mean that everyone's is working. There are people that still have major GPS issues. If you don't like the complaints don't click on the thread.
I have tried all of the fixes btw. My wife and I still have extremely inconsistent performance and locking issues.
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you should try AXURA if you havent, my GPS never worked until then, its a few feet off, but i dont mind that.
@OP, why is the only reason that you people think vibrants suck is the GPS?
WOOPTIDOO! a gps doesn't work.
Think of it this way, would you take a IPhone from which your calls would drop, and wouldn't be able to call anyone half the time? or not be able to use your dang brain to read the street names and figure out where your going.
...................
So basically the op didn't do his research before buying a product and now wants to cry foul. I bought my Vibrant in August, bought two, after researching it for a good two weeks. I compared it to most of the other offerings from all carriers with the exception of iPhone. I was fully aware of the gps issue before hand, very well documented. I even went so far as to have the work around sitting on my computer when I brought the thing home. One of the first things I did was apply the work around.
All that said maybe you should take a good hard look in the mirror and ask yourself who really needs to be blamed for you owning a product that doesn't work to the abilities that you think it should.
Sent from my SGH-T959 using XDA App
And I'm REALLY tired of people coming to a development forum making posts about class action lawsuits.... Heaven forbid they use an existing thread (there was one on the very same page when the op created this thread).
There is nothing wrong with the vast majority, this can't be denied. There are a ton of ways to try and correct the problem.
H,eck send me your phone and I'll create a video of YOUR phone navigating me to the local bar so I can celebrate one less annoying "let's sue... For something" thread.
bigragu said:
I'm confused by all of the people who complain about the GPS. Mine has always worked fine from stock through the latest ROM I am on. It seems like there are dozens of ways to fix the issue that have worked for many people. Are there still people out there who have exhausted every lead and STILL cannot get it to work? Whenever I read a complaint about GPS, people don't specify what they have tried and what has failed.
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While the OP is kind of a tool (yeah, the Feds are going to leap in and fix your phone...), these "My GPS works great!" posts are almost as ridiculous.
It isn't as if a bunch of us got together and pretended to have insurmountable GPS problems.
In my case, the GPS has become usable after the second Eclair update. My wife's still doesn't work but she doesn't use it, so she doesn't care. The other two in the house now work normally. So just in my house, we pretty much cover the range.
Just because it isn't affecting you doesn't mean the rest of us are merely delusional.
And since you asked, yeah, I have tried pretty much eveything that was suggested here on XDA, short of some of the more recent ROMS (which I don't want for a variety of other reasons).
xriderx66 said:
you should try AXURA if you havent, my GPS never worked until then, its a few feet off, but i dont mind that.
@OP, why is the only reason that you people think vibrants suck is the GPS?
WOOPTIDOO! a gps doesn't work.
Think of it this way, would you take a IPhone from which your calls would drop, and wouldn't be able to call anyone half the time? or not be able to use your dang brain to read the street names and figure out where your going.
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So you recommend medication for a person with hardware problems. That says more about your condition than that of the person you're replying to.
Maybe people are upset because the Vibrant was advertised as having a GPS, and a GPS is a huge part of Android's functionality? Just because your GPS works, or because you don't use it, doesn't excuse you coming in here and acting like a jerk.
Col.Kernel said:
So you recommend medication for a person with hardware problems. That says more about your condition than that of the person you're replying to.
Maybe people are upset because the Vibrant was advertised as having a GPS, and a GPS is a huge part of Android's functionality? Just because your GPS works, or because you don't use it, doesn't excuse you coming in here and acting like a jerk.
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No. My GPS never worked until I found the Axura rom it worked on all 3 of my vibrants.
Try the rom if you want the GPS so dang much. Is all I'm saying.
Sent from my SGH-T959 using XDA App
This is not legal advice, but:
As far as a lawsuit goes, the best argument would be that product was "not fit for the particular purpose for which it was sold." Most jurisdictions have some form of breach of warranty laws that could provide the basis for a suit if the product was advertised or represented as having working gps. However, Samsung/T-Mobile would have the defense that when you purchased the phone, the gps didn't work but you kept it anyways (past the 14 or 30 day buyer's remorse period). In other words, by not returning it, you accepted the non-conforming goods.
As for the "Feds" stepping in, I wouldn't count on it. Your best bet would be to find an attorney that would take on a class action suit in hopes of a big fee award. Usually if there is any merit to a claim like this, attorneys are jumping at the chance to sue, b/c at the end of the day the settlement is usually something like pennies for the consumer, a promise by the company to play fair in the future and a big award of attorneys fees.
All that being said, I would think that if you sent Samsung/T-Mobile a well drafted demand letter under your jurisdiction's consumer protection laws, they would make an offer of a return or exchange of the phone to avoid the hassle. Better yet if you had an attorney friend that would do it for you.
Well, as someone with GPS issues, I'll say that something like a class action is largely useless.
I also think that "oh, just try another ROM", while valid in some cases, is also completely ridiculous. One shouldn't have to modify their phone and void a warranty in order to have functional hardware (note I've done both ).
I know it's frustrating. For me, no update or work around worked. I had to crack open my phone and bend up the contact on my GPS Antenna (which plenty of us are trying here) and now it works great. Is my SNR the strongest? No, it doesn't really go above 40. But I get 10-14 satellites to lock and it holds a signal even inside the house.
Yeah, it's insane to have a problem with something so basic on a smart phone these days. But the reality is that the vast majority of smart phone users never even turn on GPS. Out of the ones that do, a small percentage have issues. That means that there's only a small fraction of SGS users experiencing GPS issues and the people that tend to be the loudest are the ones that have problems. Samsung doesn't care. Neither would HTC or Motorola.
They also know that the average length of time the average user keeps a phone is 20 months. That number decreases with smart phones AND with people that are tinkerers. I'd imagine it would be a rarity for a lot of people here to keep a phone longer than 16-18 months. All of these manufacturers know that you'll move on to the next device long before you get a class action lawsuit going.
I may be an exception, but my time is worth more money than a class action over a device that is 97% functional.
"Plaintiff asserts that Defendant's product is 'laggy', as such term is commonly understood within the North American phone nerd community; and even the use of third-party measures such as 'Ryan's OCLF' did not transform the product into the 'buttery-smooth beast' that Plaintiff had intended to purchase..."
If you have tried the workarounds and have got all the current updates and your GPS is not working, walk into a T-Mobile store or call customer service and complain. Every day people are getting replacement phones and if they tell you that you are out of your return window, explain that you kept getting told to wait by your local rep.
This is a basic customer service issue, no need to get all bent out of shape. If yours doesn't work, ***** up a storm with T-Mobile for a replacement.
xriderx66 said:
No. My GPS never worked until I found the Axura rom it worked on all 3 of my vibrants.
Try the rom if you want the GPS so dang much. Is all I'm saying.
Sent from my SGH-T959 using XDA App
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I couldn't agree more and that was the point of my earlier post. I understand there are people who have issues that others don't. (I had the hardware lock issue). It just seems that there ARE ROMs out there that have fixed the problem. If you need GPS that bad (and I do), try them until you find one that works.
I jusy don't get peaple...Just call Tmobile and tell them your issue like some other user and they will replace your phone...

anyone filed complaints/claims through court?

this post aint about "where is froyo" but instead im wondering if anyone have filed claims against samsung/verizon for false advertising.
Now despite how good the phone is, it is still fact that they falsely advertised the product stating that it will be updated to 2.2 "shortly" after release.
I am interested in the process and result of the claims if anyone have done it.
Sent from my SCH-I500 using XDA App
attitudes1 said:
this post aint about "where is froyo" but instead im wondering if anyone have filed claims against samsung/verizon for false advertising.
Now despite how good the phone is, it is still fact that they falsely advertised the product stating that it will be updated to 2.2 "shortly" after release.
I am interested in the process and result of the claims if anyone have done it.
Sent from my SCH-I500 using XDA App
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Don't know. Try it yourself and let us know.
good luck with that.
attitudes1 said:
this post aint about "where is froyo" but instead im wondering if anyone have filed claims against samsung/verizon for false advertising.
Now despite how good the phone is, it is still fact that they falsely advertised the product stating that it will be updated to 2.2 "shortly" after release.
I am interested in the process and result of the claims if anyone have done it.
Sent from my SCH-I500 using XDA App
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Verizon never used that point in their advertising for the phone. Also, "shortly" is an ambiguous term that has no specific time frame.
J Shed said:
Verizon never used that point in their advertising for the phone. Also, "shortly" is an ambiguous term that has no specific time frame.
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There are reasonable expectations of "shortly" though, and depending on when you bought the phone, 6 months isn't shortly, and in court, I'm going to say they'd agree with you on that.
J Shed said:
Verizon never used that point in their advertising for the phone. Also, "shortly" is an ambiguous term that has no specific time frame.
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Although Verizon is selling docks that require 2.2 for full functionality.
Sent from my SCH-I500 using XDA App
Yea maybe someone with a lawyer uncle or something start up a class action and maybe all fascinate owners will end up with $10 off their $400 monthly bill in 2020.
Guys at androidcentral talked about a class action lawsuit filed against samsung in their latest podcast.
Here is the deal that they said. First if you start the suit by the time is actually get heard in front on the judge froyo will have been out. Secondly there have been no "confirmed" ETA of froyo. Granted it would be hard to prove that your lack of froyo had cost you in some form or another.
Class action lawsuit is often filed when there is a defect which causes failure to a product, not because of a lack of system upgrades.
So in all I don't believe you have a case, and even if you think you do (trust me I have a fascinate as well) you will find it hard to get into the courts. Let alone you have no proof whos fault it is, Samsung or Verizon, which leads to an even larger issue of taking on two lawsuits when you have no clue who is to blame.
So my suggestion sit back, let the developers do their work, and soon enough we will have a working gingerbread rom for our pleasure. BTW you can disagree with my understanding of class action lawsuits. I am not a lawyer, nor have any experience with lawsuits. It's simply My Opinion.
The Fascinate is an amazing phone, I just need to sync two google calendars and flash then I will be happy...
Bing search defines soon as:
soon [ soon ]
after short time: within or after a short time
quickly: quickly or without much delay
early: before a reasonable or the desired length of time has elapsed
A lawsuit will be possible only if they EOL the Fascinate with no plans to release froyo.
SlyHusky said:
Guys at androidcentral talked about a class action lawsuit filed against samsung in their latest podcast.
Here is the deal that they said. First if you start the suit by the time is actually get heard in front on the judge froyo will have been out. Secondly there have been no "confirmed" ETA of froyo. Granted it would be hard to prove that your lack of froyo had cost you in some form or another.
Class action lawsuit is often filed when there is a defect which causes failure to a product, not because of a lack of system upgrades.
So in all I don't believe you have a case, and even if you think you do (trust me I have a fascinate as well) you will find it hard to get into the courts. Let alone you have no proof whos fault it is, Samsung or Verizon, which leads to an even larger issue of taking on two lawsuits when you have no clue who is to blame.
So my suggestion sit back, let the developers do their work, and soon enough we will have a working gingerbread rom for our pleasure. BTW you can disagree with my understanding of class action lawsuits. I am not a lawyer, nor have any experience with lawsuits. It's simply My Opinion.
The Fascinate is an amazing phone, I just need to sync two google calendars and flash then I will be happy...
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Even if there is no case, the bad PR will cost people money and cause them to do something.
adrynalyne said:
A lawsuit will be possible only if they EOL the Fascinate with no plans to release froyo.
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This. The definition of "soon" becomes irrelevant at that point, and the argument is whether they led people (pre-purchase) to believe that it would be upgraded.
Groundhound said:
This. The definition of "soon" becomes irrelevant at that point, and the argument is whether they led people (pre-purchase) to believe that it would be upgraded.
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By selling accessories that say "2.2 required", that would lead people to believe it was to be upgraded.
I'm a lawyer and a fascinate user and I would be delighted to take on the case if you'll take care of the filing fees and costs of process. To substantiate the claim, it will be necessary to subpoena documents from at least 3 vzw divisions, samsung US and samsung global. That alone is already in the range of 4 to 10 thousand dollars assuming you can convince me to work without being paid. If enough users join the class, it's not too bad but to get anything beyond an initial filing, you need to allege harm. How have you been harmed by not having the latest os version? In the legal world, harm = money lost. While not having 2.2 is frustrating, I highly doubt you can demonstrate to a judge (who likely doesn't even know what an sms is) how not being able to use flash enabled web sites has materially affected your life.
In all honesty, you could do way more for your cause by complaining in ways that push samsung fascinate problems to the top of google search results. Register samsung sucks domains and write bad reviews on every web site you can find, esp retailers. Bring the amazon or cnet user ratings below 3 stars and you'll make a difference. Complaining on xda is probably the least effective way of causing samsung to care, since prospective purchasers aren't going here for info on whether to get a fascinate or droid x.
I think buying an official dock that you don't get to fully use because it REQUIRES 2.2 should count for something...
Sent from my SPH-D700 using XDA App
But this is all based on the idea that we will not get updated to 2.2, which we will.
adrynalyne said:
Even if there is no case, the bad PR will cost people money and cause them to do something.
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Agreed...I have been flooding the galaxyssupport twitter page and verizonwireless twitter page, I know it is very minimal but Hootsuit has allowed me to accomplish this task very easily, and it's the least I can do. Atleast someone is working over at samsung and verizon cleaning out their twitter pages, wish they would get to the software stuff though..
theraptscallion said:
I'm a lawyer and a fascinate user and I would be delighted to take on the case if you'll take care of the filing fees and costs of process. To substantiate the claim, it will be necessary to subpoena documents from at least 3 vzw divisions, samsung US and samsung global. That alone is already in the range of 4 to 10 thousand dollars assuming you can convince me to work without being paid. If enough users join the class, it's not too bad but to get anything beyond an initial filing, you need to allege harm. How have you been harmed by not having the latest os version? In the legal world, harm = money lost. While not having 2.2 is frustrating, I highly doubt you can demonstrate to a judge (who likely doesn't even know what an sms is) how not being able to use flash enabled web sites has materially affected your life.
In all honesty, you could do way more for your cause by complaining in ways that push samsung fascinate problems to the top of google search results. Register samsung sucks domains and write bad reviews on every web site you can find, esp retailers. Bring the amazon or cnet user ratings below 3 stars and you'll make a difference. Complaining on xda is probably the least effective way of causing samsung to care, since prospective purchasers aren't going here for info on whether to get a fascinate or droid x.
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How about complaining to BBB for example?
And now I feel like lack 2.2 is not the only issue. I'm on stock and had a couple of unpleasant moments using GPS, which allegedly was "Fixed". Sometimes seeing marker of your car moving like 60 feet off road and constantly giving contradicting directions is not fun. Inability to quickly restore GPS coming out of tunnel is a bit of problem too... Especially if you have car full of people and are moving in unknown city. And It's getting on the nerves more and more!

[OT]: Samsung flew bloggers halfway around the world,then threatened to leave them

Let’s pretend that you’re a blogger. You’re given the chance to review new, hot hardware from a major company. All that’s required is that you participate in some tasks, but these tasks would fit into your coverage so you agree. In return you get to be one of the first to go hands-on with devices and give your opinion on them. Sounds like a good deal? Well that’s what a couple of Indian participants in Samsung’s Mob!ler program thought too, until Samsung threatened to leave them stranded in Berlin, Germany.
First let’s start with the facts. Programs such as Mob!lers (or Mobilers, for my sanity) are in place by many companies. In fact, I’ve even participated in one, for a company called STI, where I’ve done reviews of Kia and Mazda cars. But there’s one factor that differentiates programs such as STI from Mobilers – Only one of them expects you to become a shill for the company.
The story that follows is one of those that’s going to be hard to believe. We’ve done our very best to verify the facts, and we’ve heard the same tale from multiple sources and the end result has been the same in each case. That said, let’s go back in time a few weeks....
.....
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Source: http://thenextweb.com/insider/2012/...oggers-halfway-around-world-threatened-leave/
^^^wondering what you want...
Z3US911 said:
^^^wondering what you want...
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Spreading the word maybe? You want to keep this a secret? You working for Samsung?
Z3US911 said:
^^^wondering what you want...
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Ridiculous act by Samsung.Whatever sympathy they gained after the lawsuit is gone
Your judging the whole company based on the actions of one local branch of Samsung that was based in India.
Samsung are not to blame here but people employed at the Indian branch of theirs.
P.S That's typically the way Indians do business, the workers tend to get abused, they don't care about your rights.
Sent from my GT-I9300 using xda premium
Very very clever from nokia... it was a cheap good advertisement
Gesendet von meinem GT-I9300 mit Tapatalk 2
I would just wear the damn shirt, and stray off to look at other products.
Sent from my GT-I9300 using xda app-developers app
Free flights for wearing a T Shirt?
Heck they are just bloggers. Not even real Journalists. They are lucky they are even given that. I wouldnt give them a free pen with the quality of internet blogging these days.
I am a Mob!ler in the UK and I will not comment on this incident as I do not know anything other than the same evidence you are presented with, however in an effort for you all to get the 'full story' please read this - http://www.amitbhawani.com/blog/samsung-mobilers-ifa-2012/
in summary - the guys would have known fully what was going to happen before he arrived in Berlin.
Why didn't they just wear the damn T-shirt?
Samsung flew them out for free, free accommodation, and these bloggers can't even accept a free T-shirt to promote Samsung???
Although you can't blame Samsung for an individuals actions.
Can you really blame Samsung for this when all that's needed is a verbal warning to an employee for his actions?
Sent from my GT-I9300 using xda premium
LJE said:
Why didn't they just wear the damn T-shirt?
Samsung flew them out for free, free accommodation, and these bloggers can't even accept a free T-shirt to promote Samsung???
Although you can't blame Samsung for an individuals actions.
Can you really blame Samsung for this when all that's needed is a verbal warning to an employee for his actions?
Sent from my GT-I9300 using xda premium
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question is not about wearing a tshirt, it was as opposed to being a promoter to them being there as a reporter.
irzero said:
Free flights for wearing a T Shirt?
Heck they are just bloggers. Not even real Journalists. They are lucky they are even given that. I wouldnt give them a free pen with the quality of internet blogging these days.
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Couldn't have said it any better. How ungrateful can you get.
Sent from my GT-I9300 using xda app-developers app
how about this story? is that a correct way to treat a person?
http://int13.net/france/blog/i-won-a-contest-to-go-to-the-london-olympic-games/
she claim don't know "any information about the trip other than the flight number, the address of the hotel and some vague information about the other ambassadors who I would be meeting."
They new damn well what they were supposed to be doing before they went. They just wanted to go and not have to take part. It's aload of bull.
-JOSH-
LJE said:
Why didn't they just wear the damn T-shirt?
Samsung flew them out for free, free accommodation, and these bloggers can't even accept a free T-shirt to promote Samsung???
Although you can't blame Samsung for an individuals actions.
Can you really blame Samsung for this when all that's needed is a verbal warning to an employee for his actions?
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kofiaa said:
Couldn't have said it any better. How ungrateful can you get.
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-josh- said:
They (K)new damn well what they were supposed to be doing before they went. They just wanted to go and not have to take part. It's a load of bull.
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Maybe some of you should have read the entire article and the one specifically about "Jeff" that followed. It wasn't "just wear a t-shirt", it was them being given the choice of being there as a reporter or a promoter. As bloggers, they stated they would be there in the capacity of reporters. Upon arrival, they were told they would be required to be in a Samsung uniform and work in a booth as a promoter. You have ZERO credibility as a journalist if you're known to have been actively promoting a product. Did you read this?
In the invitation email, Jeff reports that he was asked whether he’d like to attend as a reporter or as a promoter. He was insistent that he would only accept the offer if he was allowed to do so as a reporter.
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I've been to similar events (although not flown overseas) as a photographer. Was I there as a promoter or a reporter. I always choose Reporter. I may not be allowed to some private portions of the event, but I have unfettered ability to give an unbiased account...and not tow some company line.
Until I hear otherwise, I'll take Samsung at their word that this was a huge misunderstanding on the part of the local Sammy reps at the event. Big companies don't pull nonsense like that on journalists. That tends to bite you in the arse when every news site picks up the story.
sRDennyCrane said:
Maybe some of you should have read the entire article and the one specifically about "Jeff" that followed. It wasn't "just wear a t-shirt", it was them being given the choice of being there as a reporter or a promoter. As bloggers, they stated they would be there in the capacity of reporters. Upon arrival, they were told they would be required to be in a Samsung uniform and work in a booth as a promoter. You have ZERO credibility as a journalist if you're known to have been actively promoting a product. Did you read this?
I've been to similar events (although not flown overseas) as a photographer. Was I there as a promoter or a reporter. I always choose Reporter. I may not be allowed to some private portions of the event, but I have unfettered ability to give an unbiased account...and not tow some company line.
Until I hear otherwise, I'll take Samsung at their word that this was a huge misunderstanding on the part of the local Sammy reps at the event. Big companies don't pull nonsense like that on journalists. That tends to bite you in the arse when every news site picks up the story.
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Knowing how Samsung operate these events, no guarantees would have (or should have) been given before they left India as to if they would have been reporters or promoters, Samsung split these roles 50/50 for all Mobilers in attendance and don't decide before everyone arrives who is doing what.
Obviously I cannot comment on what was actually said in this instance or if either party is telling the truth, I can only tell you from what I have experienced myself.
(to any journalists looking at this! THE GUARDIAN! - do not use what I am saying without permission and certainly not if its incomplete or out of context - I do not know the facts of this case and I am merely commenting on my Experience as a Mob!ler which does not match in anyway what has gone on here)
Well, it is all hearsay at this point. Samsung did apparently acknowledge a misunderstanding. With them being in the media spotlight, I'm sure they're gonna do all they can to make this go away.
Who do they think they are? Im too good to wear a samsung T-Shirt? What did they expect to be treated like royalty? LOL
Anyways... Yes the people that worked for samsung at that indian branch may have done some very stupid things and said some stupid remarks and made samsung look bad. But samsung is not at fault I can guarantee you if the big boys at samsung heard this was going on they would of flew them home straight away.
btemtd said:
Who do they think they are? Im too good to wear a samsung T-Shirt? What did they expect to be treated like royalty? LOL
Anyways... Yes the people that worked for samsung at that indian branch may have done some very stupid things and said some stupid remarks and made samsung look bad. But samsung is not at fault I can guarantee you if the big boys at samsung heard this was going on they would of flew them home straight away.
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It's tough these days to really qualify people... "bloggers" for instance. That could be someone who is published regularly at CNET or someone who has a Wordpress blog with 3 subscribers. So, I guess I have to lump them all together and give them the benefit of the doubt.
If you're promoting a product, your credibility is zilch. There's a particular photography review site that was purchased by a large company that sells cameras and lenses. From that point forward, all their reviews are glowing. Because they're selling the products, too. They have zero credibility. I go there for the spec lists and disregard everything else.
So, these 2 dudes wanted to maintain journalistic credibility and I respect that. Say you were this "Jeff". A small-time blogger in India, and you pumped out some really high quality work that caught the eye of some major player like CNET, Verge, etc. They consider adding your stuff to their site. Oops- look, there's pictures of Jeff in a Samsung uniform working a show booth. Dude's a corporate shill. We can't take his work as unbiased. Next!
Like I said, this is all hearsay. And I'm just speculating and presuming the 2 articles were accurate. But IF they're true, maintaining credibility is vital in journalism.
While I agree with Mr. Crane's viewpoint (above), I must say that it is Samsung India that is at fault.
Also, I'd wear the t-shirt and do a bit of promotion work if Samsung is giving it all away for free. If I were a journalist, it would raise my online presence (by being at a special event and covering it myself). Then, after I have my hands on with the product (sometime after the launch), I'd give my full and honest opinion about it.
For example, I absolutely ADORE the S3. It's the best smartphone ever made. Period. BUT I do wish they'd given us more RAM. Is 1.2-1.5 gb of RAM too much to ask? I really don't want crApple beating us on this. Nothing is a match for the Note 2 but it's a tad too big for my taste.

Food for thought: HTC executive shake up

http://www.theverge.com/2013/5/21/4...ures-disastrous-first-and-production-problems
Sent from my HTC One using xda app-developers app
It will be sad to see them go, downsizing is never pretty. I really hope we'll see a phone running sense in the future generations.. I think the one should have been much more popular than it is.
Sent from my Tricked out HTC One
Its overdue!!
When a company goes down that fast, major changes are a must!!
Just sack the CEO and let someone else bought the company.
This is very very sad news, also the launch of the One in my country is a disaster.... Not enough unit to sale, only units for pre-ordered customers, delayed 3-4 times. I really hope the doubled manufacture rate of the One will help them get out of this situation...
Google - please buy HTC!!
yes but consider this
if the US staff if being changed or they are leaving on their own, the motherbase is still in Taiwan, if anything those leaving are those who failed HTC so far
Let's not forget the One X main failure was the US market
Slashgear's take on the news
HTC sees more top execs disappear as Facebook fouls First launch
and little less drama
Nonetheless, HTC’s future is about more than just a few high-profile staff looking elsewhere for their next challenge. The company has apparently pushed through its HTC One production issues, with output said to double this month alone, and the unaudited sales figures from April indicated that demand for the flagship was certainly there. HTC has been pushing ahead with cost-cutting, too, axing little-used services like HTC Watch in less popular locations.
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and did the press consider that Eirc is just a guy who left his job and bad mouthing the place
Leigh ‏@jetleigh 9h
Proud to say I work for @HTC. #hatersgonnahate
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https://twitter.com/jetleigh/status/337036907546570752
Leigh ‏@jetleigh 8h
@verge you guys are missing a big piece to this, creates a misleading story. *sigh.*
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Executive hemorrhage continues : http://www.theverge.com/2013/5/22/4355290/htc-asia-ceo-lennard-hoornik-leaves-company
i dont think this will affect anything at all..they are always people who can do a better job than those who have left
They just might bring in new people that can get HTC out of this disaster, you never know, HTC might be better off without them.
Ps. Can somebody rename this thread? There are threads created every minute about the same topic.
Sent from my HTC Desire HD using xda app-developers app
For everyone worried that HTC will no longer exist, just remember that Nokia, Yahoo, AOL, MySpace, and many others still exist even though they have not been relevant for a whole lot longer
hamdir said:
Slashgear's take on the news
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This from that article would be an absolute disaster.
A reshuffle in how HTC makes its strategy decisions could be part of the reason behind the shake-up, it’s suggested, with the company shifting product planning to the Taipei HQ and potentially leaving the Seattle office out of the loop.​Asian companies don't know how to market toward Western audiences and HTC's been historically bad. Controlling it all out of Taiwan would just make things worse. And if you look at where the people went most are in better jobs with bigger and growing companies so "house cleaning" doesn't seem like what's behind their departure. People on the inside have a more accurate view of the present and future and mass exodus is never a good sign.
Here's what Forbes said...
Once an undeniable power in the U.S. smartphone market (second only to Apple ’s iPhone in 2011), the Taiwan-based HTC Corp. is suffering the latest bump in what has been a slow, drawn-out stumble.
The company’s chief product officer, Kouji Kodera, has left the company, according to a report by The Verge. Kodera’s departure is one of a number of recent HTC fence-jumpers, which includes vice president of global communications Jason Gordon, global retail marketing manager Rebecca Rowland, director of digital marketing John Starkweather, and product strategy manager Eric Lin, according to the report. HTC Asia’s CEO Lennard Hoornik has also chosen to leave the company following two months of leave time.
This exodus of talent only worsens a grim outlook for the company in 2013. The HTC One – the company’s latest iPhone-esque smartphone – has not been the game-changer the company needed to bounce back from poor sales in 2012. Investors have taken notice, as they tend to do (eventually) and HTC’s share prices have fallen to $288 from $432 [the One X/S/V launch] this time last year on the Taiwan exchange.​http://www.forbes.com/sites/karsten...retreating-in-the-face-of-iphone-and-samsung/
The thing with Eric Lin is that even when he first "introduced" himself to the community at large for I believe it was pocketnow he came off as a very abrasive and quite negative representative for HTC (and that was in 2009). In terms of PR he was a bad move by the company...In that it doesn't shock me in the least that he is a very outspoken critic of HTC America.
Even speaking with him at some of the live events he's still extremely abrasive...he's a really bad spokesperson for even a company performing well
kurby said:
They just might bring in new people that can get HTC out of this disaster, you never know, HTC might be better off without them.
Ps. Can somebody rename this thread? There are threads created every minute about the same topic.
Sent from my HTC Desire HD using xda app-developers app
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Good idea. Done.
Sent from my HTC One using xda app-developers app
domineus said:
he came off as a very abrasive and quite negative representative for HTC (and that was in 2009).
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So either he was really good at his job and HTC decided to overlook his personality traits or, since he was at HTC for four years, HTC's incompetent for allowing such a key position to be filled with someone not up to the task.
Forbes iPhone esk quote is ridiculous as well as measuring the one success so pre maturely
I give up with American media
hamdir said:
Forbes iPhone esk quote is ridiculous as well as measuring the one success so pre maturely
I give up with American media
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Their basing their conclusion on HTC's guidance for Q2 2013 which is below (by 21%) what they actually achieved in Q2 2012 with the X/S/V and that at this point last year their stock price is 33% lower with the One on the market than when the X/S/V were on the market for the same amount of time. I was hoping for HTC's sake that today's big Verizon announcment was that they'd be carrying the One. It turned out to be a partnership with Jennifer Lopez aimed at the U.S. Latin market.
Here's HTC projected performance along with their historical performance (as provided by them).
Off to enjoy my HTC One
Enjoy the stock exchange Barry I share no interest
---------- Post added at 08:02 PM ---------- Previous post was at 07:54 PM ----------
By the way, isn't it odd that you only contribute to death stories around this specific forum and nothing to do with the device it self?
At least Baron took a bold step
http://forum.xda-developers.com/showthread.php?t=2157153&page=612
You really don't like HTC at all Barry, do you? Never see you saying anything good about them and always praising Samsung like they have no faults at all and any problems that they do have, you seem to brush them under the carpet like they are non-issues i.e. the screen issues yet when it comes to HTC and a minor problem, it is just an outrage and that this will severely hurt the company according to you......
Regarding this "shake up", just because people have left the company doesn't neccasrily mean that the company is going down, as posted by one of them and an article, it sounds like they weren't happy working at HTC....... how that relates to "the end of HTC", please explain......... besides, it might be a good thing as posted, their marketing is crap (much better this year but still not good enough to match Samsung) and this is one of the most important areas as to if a product will do well combined with sales commissions, Samsung know fine well how it important it is, otherwise they wouldn't be throwing such a stupid amount of money at that department let alone increasing it substantially each year, that is largely why they are so popular and sell so many units as has been proven even if a product gets better reviews and is better overall and is preferred by the majority of users across forums/polls etc. Looking at both devices the other day, HTC one shoved with all the other devices where as the galaxy s4 has its very own stand and the device isn't clamped down anywhere as much and you even have a wee display notice beside the phone saying something like "call for assistance to demonstrate the features" and everywhere you look, you just see GS 4 posters.... this is where HTC and other companies fail big time and is what cost them their sales, X company could have the very best product by miles, however, what is the point if you have Y company that has a device, which isn't as good but are paying/bribing the shops more in order (more than other companies) to push their devices onto the customers?? In that situation, what do you think is going to appeal to the average joe customer more....
Plus HTC need to branch out to more market areas in order to create more brand presence as at the minute, average joes probably view HTC like what we view ZTE etc.
The GS 4 is not the best selling phone purely because of the SD slot and/or removable battery and/or its software gimmicks/features (maybe it is for the likes of most of the people on this forum but not for the mass consumer i.e. average joes and you can quite clearly see this isn't the case as apple aren't having problems with their iphones and sales.....) or/and because it is free of faults (how many note II and GS 3 devices died last year from the sudden death issue?? Surely that would leave a bad taste??? Not to mention when it took Samsung so long to admit that there was a problem let alone fix it.....EDIT: Oh and their awful repair service too! Blaming it on water damage......), GS 4 has more serious issues compared to the one currently i.e. over heating, poor performance in real world usage, screen issues (be it pink/purple tint, red pixels, screen glass or/and AMOLED breaking/cracking with slight pressure), audio issues etc. The one's issues are mainly cosmetic and some aren't even "issues" i.e. that tiny tiny gap at the top/bottom which doesn't even measure in at 1mm can hardly be consider an issue since it normal as the speaker covers aren't part of the zero gap body, if that is consider an issue then every single phone has that issue especially the GS 4, check the camera lens area and back cover parts:
http://www.blogcdn.com/www.engadget.com/media/2013/04/dsc05710-1366741454.jpg
http://www.blogcdn.com/www.engadget.com/media/2013/04/dsc05555.jpg
http://www.blogcdn.com/www.engadget.com/media/2013/04/dsc05553.jpg
http://www.blogcdn.com/www.engadget.com/media/2013/04/dsc05538.jpg
http://www.blogcdn.com/www.engadget.com/media/2013/04/dsc05492.jpg
Heck Samsung could have just released the exact same phone as the GS 3 but with that 1080P screen and they would have still have sold the same amount as what they currently have with the GS 4.
It is just like everything these days especially the game and film industry, you hype and market the **** out of the stuff, they sell millions, however, be bloody awful, you then have your GOTY and film of the year that doesn't sell as well due to the lack of marketing.
/rant
Anyway, back on topic, as I was saying, this could be a good thing, getting new and better people in to carry out those jobs and get some fresh ideas.
Sounds like the CEO needs to go as well......

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