[Q] Plastic Side crack - Galaxy Note 3 Q&A, Help & Troubleshooting

Hello,
I have noticed a few days ago a crack on the side just above the stylus house. I never dropped the phone and it is fully protected by a leather case.
Any one had such bad experience and how managed with ùsamsung"

samaliset said:
Hello,
I have noticed a few days ago a crack on the side just above the stylus house. I never dropped the phone and it is fully protected by a leather case.
Any one had such bad experience and how managed with ùsamsung"
Click to expand...
Click to collapse
Most cracks happen often due to pressure exerted onto the device.
I can't point any reasons out, but you could have hit it against something hard in your pocket, or sat on it. As Samsung adores the plastic material, this is prone to happen.

It is a problem even on the previous models. I just found my S3 has a crack like that next to the charging port.

xdm9mm said:
It is a problem even on the previous models. I just found my S3 has a crack like that next to the charging port.
Click to expand...
Click to collapse
Not on mine. Been using it for more than a year and it's still perfectly fine. Probably manufacturing problem
N7105 rocking AOSB with AGNi kernel,
Sent from a small country named Singapore.
Click "Thanks" if I was of any help!

Annoying but wait and Samsung
Thanks for your messages.
I opened a ticket at Samsung to see what they are going to say.
Cheers

I showed mine with the same crack to Samsungs Repair Center and they agreed to a repair free of charge.
Try it!
Gesendet von meinem SM-N9005

jf62 said:
I showed mine with the same crack to Samsungs Repair Center and they agreed to a repair free of charge.
Try it!
Gesendet von meinem SM-N9005
Click to expand...
Click to collapse
That is a very good news. I'll try who knows...

This can also happen due to rapid temperature changes and strain.
Sent from my SM-N9005 using Tapatalk 2

This is not the first time I see someone complaining about bezel crack, you either live with it and ignore it or try Samsung repair, good luck.

Related

My top bezel is squeaking after 2 weeks...

This is unacceptable !!!
I will ask for replacement ..
Do anyone has the same issue..??
Thanks
Yes, the top left corner is squeaking when I speak on the phone. Doesn't bother me too much though.
Sent from my GT-N7100 using Tapatalk 2
My top bezel squeeks. I contacted handtec for a replacement. No word yet
Sent from my GT-N7100 using Tapatalk 2
Maybe this is part of the build? If others are experiencing it I wouldn't worry about it.
are you in UK? Do they cross ship? Will they pay for return shipping?
mariol66 said:
My top bezel squeeks. I contacted handtec for a replacement. No word yet
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
Samsung does 2 yeat warranty ob all their mobiles. Just go to a Samsung repair centre and get it checked out?
Sent from my GT-I9100 using xda premium
Mine squeaks ever so slightly at the top part if pressed too. It doesn't really bother me. I have a squeaky Thinkpad x220 that nonetheless is as strong as a tank. You can always find faults on these products, I have a feeling if I get mine exchanged for such a small thing I'll end up with a new device with something else to be bothered about.
sz1a said:
Mine squeaks ever so slightly at the top part if pressed too. It doesn't really bother me. I have a squeaky Thinkpad x220 that nonetheless is as strong as a tank. You can always find faults on these products, I have a feeling if I get mine exchanged for such a small thing I'll end up with a new device with something else to be bothered about.
Click to expand...
Click to collapse
+1
You'll kick yourself if the replacement comes back with an even worse problem. Like dead pixels/bad screen tint.
Not in HK,,, i went to the store and open at least 2 units to choose....and of course full test ...
Got it replaced ...with aperfect one. but it probably squake again after a while....after some stress on my pants...hehehe
Anyone experience otherwise?
mobilebuddha said:
are you in UK? Do they cross ship? Will they pay for return shipping?
Click to expand...
Click to collapse
Im in the us. Ill let u guys know if they gey back to me
Sent from my GT-N7100 using Tapatalk 2
Just noticed bezel near volume rocker is squeaking, n I hate it.
Mines squeaks too, but it's more of the back cover than the bezel.
Might be the way the cover is designed, after a few openings, it deforms slightly?
Beamed from Jupiter on my Galaxy Note II
Would someone upload a video?
Sent from my GT-I9100 using xda app-developers app
Guy the top bezel is squeaking because of that feature in the movement settings.. The double tap on the top of the phone makes you come back at the top of the list of your contacts for example.
Try to enable that feature and press two times the bezel that is squeaking.
It wasn't like this in my gs3,but it's more sensitive now.
But this squeaking is a physicsl defect...???
sz1a said:
Mine squeaks ever so slightly at the top part if pressed too. It doesn't really bother me. I have a squeaky Thinkpad x220 that nonetheless is as strong as a tank. You can always find faults on these products, I have a feeling if I get mine exchanged for such a small thing I'll end up with a new device with something else to be bothered about.
Click to expand...
Click to collapse
I completely agree. There is no such thing as a perfect device. Everything has an error here or there. So if there is no real problem then be happy I'd exchange mine for problems with the screen or camera. Buttons too. But because it squeaks a little? I'd say forget about it. But that's just me. It's a premier device and you deserve to be satisfied. if you're not satisfied then I'd suggest getting another.
Kent.
Sent from my GT-N7100 using Tapatalk 2
I've had one white one Grey with squeek sound near the volume rocker. And on top of phone when pressing the bezel down against the screen. Hate it and replace it.
Sent from my GT-I9300 using xda premium
Being a long time Blackberry user in the past device squeaks were very common.
A couple months after release a daring owner would take it apart find squeak post fix in forums.
I expect the same will happen with this device.
I'm picking up Sprint Version on Thursday , If it squeaks I will post fix

Waterdamaged phones

Hey everyone,
My Xperia Z1 Compact has been sent in to the repair center now because of a waterdamage caused by a leaking backcover / frame whick killed the camera button first and then the mainboard. All flaps and so were closed and no water got in that way. 2-3 weeks and I'll have my Z1 Compact again.
Anyone else who've been sending in their phones on warranty because of waterdamage? How did it go? Did they replace the phone or did they just repair it?
Sent from my LT18i using Tapatalk 2
devstaff said:
Hey everyone,
My Xperia Z1 Compact has been sent in to the repair center now because of a waterdamage caused by a leaking backcover / frame whick killed the camera button first and then the mainboard. All flaps and so were closed and no water got in that way. 2-3 weeks and I'll have my Z1 Compact again.
Anyone else who've been sending in their phones on warranty because of waterdamage? How did it go? Did they replace the phone or did they just repair it?
Sent from my LT18i using Tapatalk 2
Click to expand...
Click to collapse
thats scarry. even if waterproof, i wont risk my z1c in the pool anytime. heard lots of storys about the z1c damaging itself with water even with flaps closed...
profyler said:
thats scarry. even if waterproof, i wont risk my z1c in the pool anytime. heard lots of storys about the z1c damaging itself with water even with flaps closed...
Click to expand...
Click to collapse
Yes, I was terrified whem my phone broke as I've only had it for 2-3 weeks . I hope that they'll resolves it, otherwise I will just use my insurance.
And this phone, Xperia Arc S, drives me crazy as it's slow and sluggish.
Sent from my LT18i using Tapatalk 2
@OP,
I've been through a similar experience with yours ... more details here .. starting from #12.
Spoilers: happy ending ... at #28
well mine survived the pool, hot sun. used it more than 30 mins in wet conditions, ans 20 mins straight underwater on 2m depth.
2 weeks later, now, no issue at all.
just the sound bug in kitkat my alarm struggles to ring, but its funny
ro_explorer said:
@OP,
I've been through a similar experience with yours ... more details here .. starting from #12.
Spoilers: happy ending ... at #28
Click to expand...
Click to collapse
Did your backcover sound weird when pressing down on it on 2 of the corners?
Sent from my Nexus 7 using Tapatalk
Nope .. no sound. It is solid as a rock ...
ro_explorer said:
Nope .. no sound. It is solid as a rock ...
Click to expand...
Click to collapse
Good, I miss my phone already
Sent from my Nexus 7 using Tapatalk
Man, I don't even want to know how Sony is going to handle warranty claims based on water damage.
It's going to be a nightmare. At least in Germany, where mobile phone companies try a lot of things to avoid a warranty repair / exchange.
How will it be possible for the consumer (and Sony) to determine whether it was an open port or a valid claim....?
How are things going to play out if Sony claims that it was an open port - and I'm sure it wasn't.
Those are the concerns that make me keep my Z1c dry at the moment...
Regards,
Yoko
maybe replace it with a refurbished one
Sent from my iNew V3 using Tapatalk
Yup happened to me.
What happened was, I bought this in Taiwan on my honeymoon and to test the "WaterProof" claim, I threw it in the ocean in Guam, took under water photos with it and it died a few hours later.
Sony said that they it is waterproof only in FRESHWATER but the repair center was nice enough to send me a brand new replacement unit. Since this was a product outside of the USA region, they actually went out of their way to import it and send it to me. The process took a month but I'm happy they made the effort!
yep, my phone is for evetualy rain drops or drops from bath, i dont trust this device in the pool...
soulreaver99 said:
Sony said that they it is waterproof only in FRESHWATER but the repair center was nice enough to send me a brand new replacement unit.
Click to expand...
Click to collapse
WOW!
That would never hapen in Germany, at least I have never heard of such a customer service!
Indeed the Z1c is only rated for fresh water with the explanation that salt water will conduct electricity between the two magnetic charger points...
I don't know about that, but at least they gave an explanation...
Yoko
So there are more people who've been encountering this "issue". Hmm
Sent from my LT18i using Tapatalk 2
Creaky back
devstaff said:
Did your backcover sound weird when pressing down on it on 2 of the corners?
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
My fones back is somewhat creaky.. should i be worried about this waterdamage stuff? I use it in water alot and dont want to ruin it but i got a waterproof fone cause i wanted a 'waterproof' one! I want to install the glass back to maby make it more solid.
howdy all,
bought my device early february in germany and took it into a freshwater pool standing and taking a couple of underwater face shots via the camera button.
shortly after that the display startet to get all distorted and i powered it off all the way and took out all cards. i thoroughly airdryed it with the car vents on my way back home and was able to revive it.
a couple of days later i repeated the procedure in the said pool and it killed the device - it shut down and upon restart it got stuck at the battery symbol.
all indicators had turned red even though i am sure i closed all holes correctly and did not exceed the depth limitations!
since there was no saturn in my city i returned it to mediamarkt, who luckily exchanged the device to a brand spanking new one- i doubt they send it to sony care center before that!
lucky me, i guess!
left wondering how far i can go with my new device and what the cause for this dreaded leakage might have been !!!???
greetz
Thanks for sharing your story. Maybe in this way Sony will realize that when they write IPX7 on their specs, people expect that rating to be real.
Sorry folks but I am not going to take a risk to use the phone under water just to take two silly pictures. I think it's nice to have a phone that you can use while it rains, but if I really want to take pics underwater I just buy a camera. Also this 30 minutes limit sounds kinda silly, I never heard a waterproof device that goes by time.
I am not sure how sony got that rating approved, or even if the rating is approved or not.
i put mine under water quite a few times (fresh water) never an issue. be certain your flaps are closed 'n stuff
i even showered with it for the heck of it
Update:
It seems like I will get a new Z1 Compact, as the servivce status has been changed to:
Waiting for technical information from manufacturer
Sent from my LT18i using Tapatalk 2

The note5 can't handle ANY water

I had my 64gig note5 for 3 weeks. I treated it like every other phone i have ever had, including pulled it out in a light drizzle for 2 seconds to check a text.
Apparently this phone is not water safe at all.
My screen started acting up and i sent it in, and they say it has water damage, from just having a few dots of rain in it, IN A CASE.
Last Samsung product I ever buy. And I have bought a lot from them.
Be careful. Buy insurance. Or don't buy this phone.
When i get it back i will do a tear down and show you were it is vulnerable.
This says otherwise... https://www.youtube.com/watch?v=kOSS_YeeKRs
2 seconds of light drizzle will not damage this phone in that manor. Maybe we need to define what "light drizzle" is. our definitions may be different!
Sent from my SM-N920T using Tapatalk
Light drizzle as in when I wiped it off and put it back in my pocket the screen had maybe 8 raindrops on it.
As far as how other phones do in videos, IDK, all I know is my phone and how I treated it and how Samsung denied my repair.
I asked the guy when I called them how he knows there wasn't a failure in manufacture of the glue or whatever and they refused to even talk about that, "It shows water damage inside", that was all the proof he needed that it was not the phone's fault.
I actually added up all the TVs and such I have bought from Samsung, it's over $10k, and I could probably buy that again in future stuff easily. It's too bad they have terrible service, they have lost a lot of future income.
It's not surprising Apple is beating them up again.
If I did something like dropped this phone in water or spilled a big gulp on it, I wouldn't be complaining, that's my fault. But NO $900 phone should be toast from a few rain drops. It's pathetic.
princeasi said:
2 seconds of light drizzle will not damage this phone in that manor. Maybe we need to define what "light drizzle" is. our definitions may be different!
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
Sorry I just can't imagine 8 raindrops damaging a phone like that........$900 for a Note 5? That's crazy. Where'd you buy it for that price?
Sent from my SM-N920T using Tapatalk
It's from Sprint direct.
Is it even water damage? Or is it just Samsung's poor service? IDK.
Yes, it's crazy. Yes, I can't imagine a few drops of rain can destroy a 3 week phone, and that they see "corrosion" inside when it was only a 2 weeks old when I pulled it out in the drizzle.
Yes, I can't imagine it either, but it happened.
What's even worse though, is Samsung didn't even offer to fix it for cost. They say it costs MORE to fix than buy a new one. Which is completely a joke. They can't put a new motherboard in it for less than $900? That's just insane.
Imagine if you bought a new car and blew up the engine and it cost more to put in a new engine than to buy a new one?
princeasi said:
Sorry I just can't imagine 8 raindrops damaging a phone like that........$900 for a Note 5? That's crazy. Where'd you buy it for that price?
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
DAvid_B said:
Or is it just Samsung's poor service? IDK.
Click to expand...
Click to collapse
Less than 24 hours after I got it I dropped mine from about two feet. It landed half on the grass half on the concrete patio. The back glass cracked. Rather than rant that the back shouldn't have cracked from that particular drop I owned it and called Samsung to get it repaired. It's $76 including them paying roundtrip 2 day shipping. I'd say that's pretty good service. The progress of the repair was available to me step-by-step onine and it was quite detailed. Do you mind posting yours? I'd be curious to see what led to it being beyond economical repair.
Imagine if you bought a new car and blew up the engine and it cost more to put in a new engine than to buy a news one?
Click to expand...
Click to collapse
If I put diesel in a two week old gas-powered car not too hard to imagine at all. You admit you got the phone wet so the part that's gray is how wet you got it. I left mine outside face up on the patio table and it got caught in a sudden rain shower. It was fine in every respect afterward. So at least based on my experience it's not that water sensitive. But each drop and water encounter is different so everyone's experience is YMMV.
Yeah samsung will not fix anything at their cost once water damage is confirmed from that little sticker.
Sent from my SM-N920T using Tapatalk
Sounds like your seals are faulty or the drain lane was clogged with dirt.
Sent from my SAMSUNG-SM-N920A using XDA Free mobile app
Anecdotes do not equal facts...
Title of this thread is misleading.
First, Samsung never claim this phone is water resistance or Water proof. Second, You just have the ****tiest luck, Mine was in my jeans the other day, soaking wet from heavy rain and it still working.
What you should have try is turning it off and sat it in front of a fan for a couple hours to see if that fix it.
P.s it not physically possible that a light drizzle can messed up the screen...unless rain got through the ear piece. or you just trolling around.
One drop just got in the wrong place, like through the connector in the bottom or something
a 2 sec rain "drizzle" dropping into the bottom connector, frying the motherboard is an unlikely event lol.
Sent from my SM-N920T using Tapatalk
All I can say is "Murphy's law".
Just bad luck, I had self broken back glass on Z3 and stuck autofocus (constant macro shots lol) which I fixed by shaking the phone, looked like lense was stuck.
And yeah I'm even more impressed by your accident considering all the waterproof tests which S6 passed or lasted for very long till fully dead.
Wysłane z mojego D6603 przy użyciu Tapatalka
Water dots can be activated if you have it in the bathroom while taking a hot shower...
Anyone who damages their note 5 due to him/her taking it into an environment extreme enough to cause water dots is user error. Not the fault of the manufacturer!
Sent from my SM-N920T using Tapatalk
ShannonPricePhoto said:
Water dots can be activated if you have it in the bathroom while taking a hot shower...
Click to expand...
Click to collapse
I know this is anecdotal but I've been doing this (playing music while taking a shower, shaving etc...) for years with all my phones. I have never had a problem, ever, not even once.
HNIC215 said:
I know this is anecdotal but I've been doing this (playing music while taking a shower, shaving etc...) for years with all my phones. I have never had a problem, ever, not even once.
Click to expand...
Click to collapse
he didn't say you would have problems. However, bringing this, or most other devices into a steamy room can trigger the water damage indicators.
bfilipowski said:
he didn't say you would have problems. However, bringing this, or most other devices into a steamy room can trigger the water damage indicators.
Click to expand...
Click to collapse
I never suggested he said anything...
I said "I know this is anecdotal but..."
Basically giving my own opinion based on my own experiences with smartphones.
HNIC215 said:
I never suggested he said anything...
I said "I know this is anecdotal but..."
Basically giving my own opinion based on my own experiences with smartphones.
Click to expand...
Click to collapse
Understood. I was just stating an all to common issue based on my experience as a service and repair technician for Samsung devices. There is no wiggle room when the water indicator is tripped. Only option is insurance replacement.
Do whatever you want with your phone. I'll continue to use my waterproof Bluetooth speaker in damp areas.

Xperia Z5 bend in pocket

Hello everybody,
I am a worried owner of a Xperia Z5. I have had it for a little more than a month now.
I have discovered that my phone is bend and it's not the result of a particular accident. It's bend in my jeans pocket. It's my first Sony and i have never had this problem with other brands.
It's bend just where you put in the SD and SIM card. I guess the frame is weak at this spot
Am i the only one with this problem?
Kind regards
I don't have this issue.. I put my Z5 in the front pockets.. Do u put it in the rear pockets?
Sent from my E6633 using Tapatalk
shehabskull said:
I don't have this issue.. I put my Z5 in the front pockets.. Do u put it in the rear pockets?
Sent from my E6633 using Tapatalk
Click to expand...
Click to collapse
No.... Just the front pocket.
Doelpher said:
No.... Just the front pocket.
Click to expand...
Click to collapse
Go and repair it in Sony services.. My phone is fine, and the frame looks strong.
Sent from my E6633 using Tapatalk
Wow, did you got a fever?
This is strange
Sent from my E6653 @ XDA Portal
Considering the place where it's bent and the phone dimension I would say front pocket with 'heads' down or back pocket with 'heads' up and then a quite strong force applied by sitting down and having the pants get tight and thus bending the phone against your leg. A sturdy casing would be good in those situations.
Are you one of those lads who wears those skinny jeans that are designed for girls?
Sent from my Xperia z5 using Tapatalk
Just ordered my Devilcase, I don't think it will bend with such a bumper.
Yours look not good though.. I would bring it back for warranty if I where u.
Sony won't do an RMA on it. They say this can only happen because of misuse. Guess this was my last Sony
Doelpher said:
Sony won't do an RMA on it. They say this can only happen because of misuse. Guess this was my last Sony
Click to expand...
Click to collapse
I guess this would be your last device. If this ever happens to any device they'll tell you the same thing sadly.
Tidbits said:
I guess this would be your last device. If this ever happens to any device they'll tell you the same thing sadly.
Click to expand...
Click to collapse
Maybe....but I have never had this kind of issue with another phone. I think I will avoid phones build of only glass and a metalframe. I guess they can't cope with my definition of normal use.
The other phones may be made of soft plastic instead of glass and medals. It happens more often than people think. Instead of a bend some phones it equals a broken screen even when the body is straight as if there was no impact.
Sent from my Nexus 5X using Tapatalk
Tidbits said:
The other phones may be made of soft plastic instead of glass and medals. It happens more often than people think. Instead of a bend some phones it equals a broken screen even when the body is straight as if there was no impact.
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
You might be right. I have just never had this problem before and I have had almost all the Nexus devices and the Oneplus One.
I feel you. I seen where people claim they didn't abuse their phones and their screen randomly shattered out of nowhere. Some of them here on these very forums. It happens and always sucks for the person it happens to. Now if only we had phones like the Flex
Sent from my Nexus 5X using Tapatalk
Christian Dølpher have you sent the phone to sony? i have the same issue, reason i am asking is becasue they will charge me £21 if it is my fault
Hahahahahah..... I can't believe there are people that are so ignorant! Why on earth would you even think of blaming a company for that?
ANY PHYSICAL DAMAGE IS ALWAYS USER'S FAULT!
I'm sorry, but I've got to agree with Sensination.
The phone didn't bend on its own. It was because you were storing it wrong. Sony has every right to refuse a return.
It's obviously not a widespread issue. Just make sure you store your next device in a better pocket.
Sent from my E6653 using XDA Free mobile app
mike.kulasinski said:
Christian Dølpher have you sent the phone to sony? i have the same issue, reason i am asking is becasue they will charge me £21 if it is my fault
Click to expand...
Click to collapse
The short answer...yes
Doelpher said:
The short answer...yes
Click to expand...
Click to collapse
Did they fix the phone or that is not under warranty?
mike.kulasinski said:
Did they fix the phone or that is not under warranty?
Click to expand...
Click to collapse
As i said earlier they did not acknowledge the bend as covered by the warranty. The answer was that the bend was from wrong use of the phone. After that I decided not to fix the bend, because the phone isworking fine.

Dirt collected S8

Hi
I recently purchased s8 and loving every bit of it.
However one thing that bugs me is the dirt and dust being accumulated in the slightest gap present between the display and panel behind it especially at the top and bottom
Does anyone have the same problem??
Me2
Gesendet von meinem SM-G950F mit Tapatalk
Yep, happens every other day to me too. I just hold it under a stream of water, usually cleans it out!
Thozel said:
Yep, happens every other day to me too. I just hold it under a stream of water, usually cleans it out!
Click to expand...
Click to collapse
Do you think it is safe to do that? I know the phone is water resistant. :silly:
Venkat548 said:
Do you think it is safe to do that? I know the phone is water resistant. :silly:
Click to expand...
Click to collapse
It should be fine, and so far so good for me! You might be unable to charge for a little bit though, if the phone detects that the usb port is wet it'll stop charging. So do it on a full charge!
Thozel said:
Yep, happens every other day to me too. I just hold it under a stream of water, usually cleans it out!
Click to expand...
Click to collapse
Confirmed!
I can not tell how high pressure can be but the water coming from the sink is ok. Takes more time tho.
It would be best to use a hand shower and one of the streams but I am afraid that the water will leak into the device .
If someone is brave enough or have a test model in home he might test it :good:

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