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I live in the U.S, I'm looking for the best price, and I'm hoping for an included manufacturer/seller warranty of some sort that stays valid even though I'm in the U.S. I also want to know about restocking fees.
But even if you don't have all that information, I want I hear about your U.S. buying experience, and where you bought from.
I searched high and low for mine but found the best deal surprisingly on amazon.com. It is a pity you just asked cause about a week ago they were going for $637 (without warranty gurantee) on amazon, though the now $645 isn't too bad compared to ebay prices which never seemed to go before $660 at the end of bidding. As for the warranty bit I believe those are going for about $680 ish when last I checked but don't know if the insurance is through the seller and/or samsung.
I too am in the U.S so I understand your concern but as long as the device is brand new Samsung will likely honour the warranty even if out of market area as has been my experience with the Samsung Omnia HD in the past-well at least they offered to service it but it got stolen on route to their U.K service centre.
Anazon seems to be selling a version and claimed US warrenty in the title, but there are some discussion in the review on it.
www.amazon.com/Samsung-GT-N7000-Unlocked-Cellphone--US-Warranty/dp/B0067HQL30/
NewEgg is another source as well. They have a 30 day exchange policy - there might be an additional warranty option too. I definitely recommend getting some kind of protection on this phone,
Sent from my GT-N7000 using Tapatalk
Hello! Has anyone in the US had to do a warranty claim with anyone they've purchased an International Note from, or specifically Expansys-USA? I'm thinking about ordering one from them but am having a difficult time getting them to respond to questions about warranty coverage.
Couple of guys said there is a two-year warranty with it. Can't find it through their website.
See this about the warranty from other buyers.
Awesome! Thanks so much! I've been waffling back and forth with the International vs. AT&T versions, back and forth for weeks. I wanted to make sure there wouldn't be any future issues with apps from the Market not behaving because of where I am, etc. I'm mostly going to be using it for music, digital sketching, maybe some movies. I'm hoping Sketchbook Pro gets going soon with it.
legender said:
Couple of guys said there is a two-year warranty with it. Can't find it through their website.
See this about the warranty from other buyers.
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there's no warranty with any international note from any online retailers.
No matter which site you choose, you have to send it to Samsung out of the country. Expanysys does not offer warranty but helps a little if you need to send it on
Sent from my Galaxy Note using xda premium
Now I'm waffling again. *Laughs* I'm also reading up on LTE, trying to figure out if it's worth it or not. (I'm in Seattle.) I've got a 75$ amazon credit that I can use from Expansys (Through Amazon payments), plus I believe there's a 20 dollar off coupon, so that's nearly 100 bucks off. I don't know what price the AT&T out-of-contract Note will be, but...
This item doesn't have any kind of warranty. I bought it just 4 months ago and it just died for no apparent reason. I contacted the seller an said it didn't have warranty, I filed a claim with Amazon just to receive that it has been over 30 days of purchase so it doesn't apply. I contacted Samsung USA, Samsung UK and Samsung Mexico just to be said that the item was bought in the US so it isn't covered by UK or Mexico and Samsung US said that as it was an international version not sold in the US it wasn't supported either! I just lost my $700 usd I spent in this item!!!! DO NOT BUY!!! Samsung Galaxy S3 has been having lots of hardware problems, to fix mine will cost $500 usd to replace the motherboard not worth it!!! WARNING!!!
Anyone knows where I can buy the motherboard and how to change it myself?
femmecullen said:
This item doesn't have any kind of warranty. I bought it just 4 months ago and it just died for no apparent reason. I contacted the seller an said it didn't have warranty, I filed a claim with Amazon just to receive that it has been over 30 days of purchase so it doesn't apply. I contacted Samsung USA, Samsung UK and Samsung Mexico just to be said that the item was bought in the US so it isn't covered by UK or Mexico and Samsung US said that as it was an international version not sold in the US it wasn't supported either! I just lost my $700 usd I spent in this item!!!! DO NOT BUY!!! Samsung Galaxy S3 has been having lots of hardware problems, to fix mine will cost $500 usd to replace the motherboard not worth it!!! WARNING!!!ยง
Anyone knows where I can buy the motherboard and how to change it myself?
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Wait so you're in the US and bought the International version, and you're now mad about getting no warranty?
You should check with the seller on how to claim warranty before you buy any electronic product.
in this case, think you have no choice but bring it to any samsung service center nearby and pay for repair...
I think the only thing left for you now is to check if it's really dead or it's another issue before paying to repair ... I would replace the battery first maybe....
Sent from my GT-I9300 using xda premium
Maybe you are one of apple coworkers???
Sent from my GT-I9300 using xda app-developers app
Stop calling him idiot! That is what you are thinking he somehow has black market phone. That is not the case. He is only misinformed. None of us in North America can claim warranty in here for I9300 model. The only way to claim it is to ship it in Europe and have someone else claim warranty in Europe for us. That is what he can and should have done, now it is possible the phone is blacklisted if the north American samsung shares data with the rest of the world.
It does not matter if the phone is sold by amazon or local shop or whatever. This model is always gonna be considered grey market phone in North America, meaning its legal to sell but it's frowned upon here and of course warranty can not be claimed here.
There is also a simple fact, that samsung here just does not have parts for this phone since its never officially released here.
Then you have to consider shopping item to Europe and back and having someone you trust claim the warranty. Most often it is cheaper to buy the parts, import them and fix yourself or in local shop you trust.
Enjoying JKay Deluxe on GT-I9300
Title is misleading and untrue.
I still have warranty on my international SGS3 that I purchased in Australia.
Even if I purchased it from the US it would still be covered due to consumer protection laws here in Australia and the fact that Samsung also distributes here.
Your title should read...
Imported goods to the US usually ain't covered by local warranty. In many other countries they would be covered by Samsung. It's just the US has no or very weak consumer protection laws. It ain't Samsung's fault, it's yours for not understanding your rights and local law...
Seriously, why would you guys call him an idiot, the chap has just lost 700 us, and he opened the thread to share his experience and try and fix his issues, so I cannot see how he is being an idiot. Can you guys the ones who are not idiots offer him constructive advice rather than this name calling please.
Gotta love the *****ing on xda these days.. I remember when it was a helpful, civil place!
Did you buy on your credit card? Visa and Mastercard in the UK have protection that you would probably be able to claim on. Don't know if that's the case where you are?
Sent from my GT-I9300 using xda app-developers app
Sorry for your loss. And this is why I always recommend insurance. Saying that though, I would never buy something that wasn't released in my country that costs so much
krs360 said:
Gotta love the *****ing on xda these days.. I remember when it was a helpful, civil place!
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+1
Personally, I'd like to thank the OP.
He confirmed my stipulation that the total amount of intelligence on planet Earth is constant, while the population grows very rapidly.
What the hell forced you to buy something, what is not covered by your LOCAL warranty?
It seems that you have privately imported goods which are not officially sold in US by local distributor, and now you are asking for repair under the warranty.
If Samsung does not selling it there, their service centers will not have:
a) parts;
b) trained personnel
c) equipment (?)
to do a repair of the specific model in US.
I can assume that you can buy Russian vodka from a person who just arrived from Russia to States, and then call Russian Embassy next day that you have the hangover?
Just think before you're buying.
krs360 said:
Gotta love the *****ing on xda these days.. I remember when it was a helpful, civil place!
Did you buy on your credit card? Visa and Mastercard in the UK have protection that you would probably be able to claim on. Don't know if that's the case where you are?
Sent from my GT-I9300 using xda app-developers app
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Yeah, and I remember these forums being about development, not whining.
I bought mine from Newegg and they posted no manufacturer warranty but a 30 day warranty through them and available for purchase at same time a 3rd party year warranty...
I knew no manufacturer warranty from the start
Sent from my GT-I9300 using xda app-developers app
Your silly for buying from a different country. I have 12 month warranty stop trying to mislead xda members
Sent from my GT-I9300 using xda app-developers app
OP could change the title so it doesn't cause anymore uproar. Those calling him an idiot, chill out.. OP needs to do a little more research next time but that does not warrant anyone to jump on him and start calling him names.
But as far as North American sales.. I thought warranty was covered through distributer or whatever, i.e. eXpansys USA or Negri Electronics?
Sent from my Nexus 4 using Tapatalk 2
Did he really pay 700 dollars?
Heck you could get the Note 2 and some change for that.
Silenus21 said:
Did he really pay 700 dollars?
Heck you could get the Note 2 and some change for that.
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I'm sure, a lot of us who bought at launch or pre-ordered did. Mine cost $694.00
Sent from my Nexus 4 using Tapatalk 2
I have the sane problem. Bought the phone thru Newegg and they left me in the cold. Look in your box and should give you contact as to where the phone came from. If not give thru Samsung international web site and go to the country that your phone has for country code. You can find out by using Samware web site comparing the firmware as to what country it was set for. I had problem with earphone jack and took 4 months of back and forth threw the mail and going threw importer in Miami
Sent from my GT-I9300 using xda app-developers app
These aren't black market phones, but those of us who want international phones have to buy from third parties or purchase them abroad. Otherwise, you're stuck with a network-locked phone.
Since Samsung doesn't sell the i9300 in the US, you have to do a little research to find out the phone's country of origin. I bought mine from newegg and it came with a Brazilian CSC but I eventually confirmed with Samsung UK that it is covered by 2 year warranty...as long as I ship it to the UK for service, of course (they recommended using a British address for a friend or relative to register it). And you can always get a SquareTrade warranty in the US or something similar to provide you with ADH coverage. This is what my wife did for her SGS3 which was bought from a third party on Amazon, though it appears that it's too late for the OP.
I'm very close to pulling the trigger on purchasing the Z2 from never-msrp on eBay, but because it is an international item there is no warranty.
I realize a lot of people here have purchased in the US. Are you guys not worried about the no warranty?
rmd0311 said:
I'm very close to pulling the trigger on purchasing the Z2 from never-msrp on eBay, but because it is an international item there is no warranty.
I realize a lot of people here have purchased in the US. Are you guys not worried about the no warranty?
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I'm not from USA but I also don't have warranty. In my point of view it depends on your luck. I've already bought 3 phones without warranty and everything worked as it should. But on the other hand my friend had to repair his phone 2 times. It's always risky...
Where are you getting no warranty from? It comes with a 2 year warranty, granted you will need to contact the region you got it from for service. Although Sony USA told me that its covered by them too, but they can't service it because they don't have parts yet. I'm having to send mine to Taiwan for an issue. But there's definitely coverage.
Ruku1994 said:
I'm not from USA but I also don't have warranty. In my point of view it depends on your luck. I've already bought 3 phones without warranty and everything worked as it should. But on the other hand my friend had to repair his phone 2 times. It's always risky...
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By a SquareTrade warranty!
I plan on buying from never-msrp on ebay... Seems like a lot of people here have purchased from them/her. Warranty from Japan is fine by me, will just be a ***** to send, plus it will be in the US soon. So maybe Sony USA does cover when it makes it here.,
Thanks @hanano17
Has anyone on XDA had warrenty?
But seriously if it's worrying you that much you have 2 choices, buy the phone from your own region, or you can buy insurance for the phone, bearing in mind if you had to claim on the insurance you would need to pay an excess on any claim.
Sent from my D6503 using Tapatalk
Lol Good One
Sent from my D6502 using XDA Premium 4 mobile app
All of a sudden I've got a red line down the right side of my screen. Had the phone since June but obviously this happens to me a few days after rooting, etc and tripping Knox...
Wondering if anyone in the UK has had any luck with similar issues with the warranty? Bought the phone unlocked from carphone warehouse.
Thanks
It depends to which repair center you will send it. Some in my country, for issues like above they don't cut your warranty if knox is tripped. However, they can if they want...so it depends on your luck.
I believe EU consumer right law prohibits any company from voiding warranty on rooted devices, so you should be fine.
Sent from my SM-G935F using XDA-Developers mobile app
I have had 2 devices go back to Samsung through Carphonewarehouse and both of them were sent back due to knox being tripped. Spent months pointing out to samsung EU directives but they did not budge at all. You may be lucky but sorry to say I wouldnt hold your breath.
Marshall1975 said:
I have had 2 devices go back to Samsung through Carphonewarehouse and both of them were sent back due to knox being tripped. Spent months pointing out to samsung EU directives but they did not budge at all. You may be lucky but sorry to say I wouldnt hold your breath.
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In this case it's Carphone Warehouse you should be arguing with, as your consumer rights are via the place that sold you the phone, not Samsung directly.
Marshall1975 said:
I have had 2 devices go back to Samsung through Carphonewarehouse and both of them were sent back due to knox being tripped. Spent months pointing out to samsung EU directives but they did not budge at all. You may be lucky but sorry to say I wouldnt hold your breath.
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unfortunately, even here that's true, some are not official samsung centers and will reject you for anything they can...
riso123 said:
I believe EU consumer right law prohibits any company from voiding warranty on rooted devices, so you should be fine.
Sent from my SM-G935F using XDA-Developers mobile app
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This doesn't apply to the UK, and then only in certain EU countries. Here in the UK your screwed. You can try your luck but expect a no and you'll probably have to pay for shipping the device back. I'm taking from experience. I had a 6 month battle with HTC when my charger port basically fell out and it was rooted. Had to argue something rotten to get it fixed for free.
Sent from my SM-G935F using XDA-Developers mobile app
RuffBuster said:
This doesn't apply to the UK, and then only in certain EU countries. Here in the UK your screwed. You can try your luck but expect a no and you'll probably have to pay for shipping the device back. I'm taking from experience. I had a 6 month battle with HTC when my charger port basically fell out and it was rooted. Had to argue something rotten to get it fixed for free.
Sent from my SM-G935F using XDA-Developers mobile app
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Of course EU consumer rights apply in the UK. Whilst "we" may have voted to leave the EU, we are still part of the EU and therefore EU consumer rights still apply.
You make a valid point though when you say you had to argue to get something fixed - just like insurance companies, sellers will try to argue that something that is valid (i.e. a warranty) isn't valid when they know full well that it is. They do so because most people will back down and this saves them money.
Argue your point, don't take no for an answer, and, if necessary, threaten them with Trading Standards.
Chances are that the supplier will back down because at that point it is more cost effective for them to do so, because ultimately, if you're within the warranty period, they will have to prove that the fault was caused because the device was rooted.
Regards,
Dave
Sent from my Pixel C using Tapatalk
RuffBuster said:
This doesn't apply to the UK, and then only in certain EU countries. Here in the UK your screwed. You can try your luck but expect a no and you'll probably have to pay for shipping the device back. I'm taking from experience. I had a 6 month battle with HTC when my charger port basically fell out and it was rooted. Had to argue something rotten to get it fixed for free.
Sent from my SM-G935F using XDA-Developers mobile app
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I have sent a rooted M7 and M8 back to HTC with no problems, as did many of my friends.
OP, give it a go. No one I know personally, who has tripped KNOX on their S6 or S7 Edge has had a warranty claim denied. I'd most certainly get trading standards involved. Not worth the hassle. Same as getting the Ombudsman involved when banks try to screw you. Once you go to an official authority figure, companies wise up. The general person backs down hence them trying to pull a fast one.
You can't fight the system. I asked to replace my new S7E because my home button was defected (it was making strange noise when released, more like getting jammed on the glass) I was declined by my seller and told to go to my warranty service, there I was told they can fix it or I can write that I refuse the phone to be fixed and demand and exchange or money back. This all started OCT24 and best case scenario I will be getting the phone NOV28 or will be getting the same defected one... That is more then a month, rly disappointed in Samsung quality waited note7 for 2-3 month as a preorder, then got a defected S7E... Imo if they wont increase their quality I will skip Sammy next year and go to a dark side.