I live in the U.S, I'm looking for the best price, and I'm hoping for an included manufacturer/seller warranty of some sort that stays valid even though I'm in the U.S. I also want to know about restocking fees.
But even if you don't have all that information, I want I hear about your U.S. buying experience, and where you bought from.
I searched high and low for mine but found the best deal surprisingly on amazon.com. It is a pity you just asked cause about a week ago they were going for $637 (without warranty gurantee) on amazon, though the now $645 isn't too bad compared to ebay prices which never seemed to go before $660 at the end of bidding. As for the warranty bit I believe those are going for about $680 ish when last I checked but don't know if the insurance is through the seller and/or samsung.
I too am in the U.S so I understand your concern but as long as the device is brand new Samsung will likely honour the warranty even if out of market area as has been my experience with the Samsung Omnia HD in the past-well at least they offered to service it but it got stolen on route to their U.K service centre.
Anazon seems to be selling a version and claimed US warrenty in the title, but there are some discussion in the review on it.
www.amazon.com/Samsung-GT-N7000-Unlocked-Cellphone--US-Warranty/dp/B0067HQL30/
NewEgg is another source as well. They have a 30 day exchange policy - there might be an additional warranty option too. I definitely recommend getting some kind of protection on this phone,
Sent from my GT-N7000 using Tapatalk
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I sent my Galaxy Tab for repir to UK service centre and it seemed stuck.
I have been told today that they actually have not got the software / tools to repair it yet in the UK Servie centre and it might take up to 28 days to have it fixed.
Anybody else in the UK has the same issue?
That's almost laughable. Sorry to hear that.
Repair in US
Sent tab in for repair ( 8/9/2011). Bad motherboard declared....none in stock, none to be had. Offered refurb or refund. Took refund.
28 days !!!
do u realy trust samsung?
how many time they delay uk launch ?? 32 G and 64G!!
the solution is (((REFUND))
Issue
The problem is that I had it for just over 28 days so no refund available ... pretty poor.
they told me that they don't know when they receive the 'kit'
I bought an io edition off eBay, screen is peeling now. Dunno if I can get it repaired? Any thoughts?
Sent from my GT-P7510 using xda premium
Phone Samsung
I guess it is worth phoning Samsung and not mention where you purchased ... just give them the data and then see if they raise a repair order.
They will ask for the proof of purchase when you send the item - I gues you could just print the receipt of ebay - and then see what they do.
Mine is from US - so i have the same issue.
You might want to check the Sale of Goods act.
They have to repair or replace it in a reasonable time frame or offer a refund (It can be a partial refund but don't mention that to them). If they don't have the tools, they can't repair it so should replace it.
Chase them up and mention the SoG Act. Most companies get their ass in gear once this is mentioned. Drop a mention of Trading Standards too if they don't do something about it.
cooljonL said:
You might want to check the Sale of Goods act.
They have to repair or replace it in a reasonable time frame or offer a refund (It can be a partial refund but don't mention that to them). If they don't have the tools, they can't repair it so should replace it.
Chase them up and mention the SoG Act. Most companies get their ass in gear once this is mentioned. Drop a mention of Trading Standards too if they don't do something about it.
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The Sales of Goods Act applies to the retailer, not the manufacturer - so if you buy an item from outside the UK, it has no bearing on matters.
Step666 said:
The Sales of Goods Act applies to the retailer, not the manufacturer - so if you buy an item from outside the UK, it has no bearing on matters.
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True. I didn't see the last replay stating that it's from the US.
Not much you can do then. I'd keep on at them though tbh.
I was looking to purchase a Samsung Galaxy SII i9100 (U.K. version) but I know that Samsung won't honor the warranty since its a not a U.S. phone.
I was reading some old threads on this about how for $94 Squaretrade will insure your phone for $600 for two years but some people said they would cover it and some said they wouldn't...
Then I got this directly from Squaretrade's website:
"Coverage Details
2 years of coverage: The SquareTrade Smartphone warranty covers your Smartphone for up to 2 years, starting on the date of purchase.
Covered Issues: Both accidents (e.g., broken screen or other damage through drops AND liquid damage including full immersion) and out-of-warranty normal use failures (e.g., battery no longer charging or other hardware failures) are covered. We do not cover loss, theft, willful damage or damage occurring through gross misuse."
This scared the hell out of me, I've never used Squaretrade before. Lets say something goes wrong and I contact them for support... wouldn't they just say "sorry we only cover out-of-warranty repairs you need to go to Samsung U.K. since you have a 1st year warranty through them" ???
Kind of a big purchase (over $600) so I need to be sure that I am covered before pulling the trigger
Also does anyone know the general cost of shipping a galaxy s i9100 from the U.S. to the U.K. for samsung to repair it?
Thanks for you help I really appreciate it.
P.S. in case anyone says to search I already looked through both of the U.S. warranty threads and didn't find an answer
If you a buy a phone in its country of intended sale from an authorized Samsung dealer it's covered by Samsung's two-year global warranty. So if you buy it in the UK and have it shipped to the U.S. it'll be covered as you'll have a receipt from the UK in GBP. Expansys-USA also sends phones they sell in the U.S. back to the UK for repair through their office there. Now that the phone's being sold in the U.S. there's a good chance you could get a UK phone under warranty repaired here. Samsung's very strict and requires a receipt and/or a credit card statement before they repair a phone under warranty. They also have a DB of serial numbers that show which phones were sent to which resellers. Their warranty system is hard to scam.
SquareTrade does cover gray market phones. This is from their T&C:
If the manufacturer refuses to honor their warranty because they consider your item grey market or not purchased from an authorized retailer, we will still cover you.
And yes, assuming you get your phone from the UK or from Expansys-USA, SquareTrade only covers what the manufacturer doesn't. But if you crack the screen or cause damage to the phone that Samsung woudn't cover it's still good to have SquareTrade as a back-up.
Owning a gray market phone is a pain in the ass if something goes wrong. If it has to be repaired in the UK you'll be without for a couple of weeks. If you want the safety and security of carrier insurance and swaps for defects stick with an American version.
BarryH_GEG said:
If you a buy a phone in its country of intended sale from an authorized Samsung dealer it's covered by Samsung's two-year global warranty.
Expansys-USA also sends phones they sell in the U.S. back to the UK for repair through their office there.
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So if I purchase through Expansys-USA that means I still have the 2 year (or is it 1 year since it was bought from a Expansys branch in the States?) warranty and if anything goes wrong I send it to their U.S. branch which then forwards it to their U.K. branch to get repaired?
Is there any sort of warranty f.a.q. on Expansys website that says this in writing that I can print out? I looked on their website and found nothing detailing this U.S. to U.K. forwarding process and don't wan't to have something go wrong and then later on an Expansys-USA rep that doesn't know much telling me "Ooooh no sir, we don't do that... you have to go through Samsung U.K. yourself to get repairs"
BarryH_GEG said:
Owning a gray market phone is a pain in the ass if something goes wrong. If it has to be repaired in the UK you'll be without for a couple of weeks. If you want the safety and security of carrier insurance and swaps for defects stick with an American version.
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Gezz why the heck does Samsung make it so hard for Americans? You'd think they would want to make it easier for potential customers to buy their products that make them money instead of blacklisting the product from warranty and turning sales away
ap3604 said:
So if I purchase through Expansys-USA that means I still have the 2 year (or is it 1 year since it was bought from a Expansys branch in the States?) warranty and if anything goes wrong I send it to their U.S. branch which then forwards it to their U.K. branch to get repaired?
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In essence, Expansys is your warranty. I'm guessing they act as middle-man for the life of the Samsung warranty which, internationally, is two years. You really need to check with them.
Is there any sort of warranty f.a.q. on Expansys website that says this in writing that I can print out? I looked on their website and found nothing detailing this U.S. to U.K. forwarding process and don't wan't to have something go wrong and then later on an Expansys-USA rep that doesn't know much telling me "Ooooh no sir, we don't do that... you have to go through Samsung U.K. yourself to get repairs"
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E-mail their sales group and ask them to send you an e-mail confirming their policy. If you want to buy the phone in the UK, Handtec, Clove, and CleverBoxes all ship to the U.S.
Gezz why the heck does Samsung make it so hard for Americans? You'd think they would want to make it easier for potential customers to buy their products that make them money instead of blacklisting the product from warranty and turning sales away
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The U.S. carriers are their bread and butter. They'd rather funnel all their sales through them rather than compete by selling unlocked phones direct.
Easy...
ap3604 said:
I was looking to purchase a Samsung Galaxy SII i9100 (U.K. version) but I know that Samsung won't honor the warranty since its a not a U.S. phone.
I was reading some old threads on this about how for $94 Squaretrade will insure your phone for $600 for two years but some people said they would cover it and some said they wouldn't...
Then I got this directly from Squaretrade's website:
"Coverage Details
2 years of coverage: The SquareTrade Smartphone warranty covers your Smartphone for up to 2 years, starting on the date of purchase.
Covered Issues: Both accidents (e.g., broken screen or other damage through drops AND liquid damage including full immersion) and out-of-warranty normal use failures (e.g., battery no longer charging or other hardware failures) are covered. We do not cover loss, theft, willful damage or damage occurring through gross misuse."
This scared the hell out of me, I've never used Squaretrade before. Lets say something goes wrong and I contact them for support... wouldn't they just say "sorry we only cover out-of-warranty repairs you need to go to Samsung U.K. since you have a 1st year warranty through them" ???
Kind of a big purchase (over $600) so I need to be sure that I am covered before pulling the trigger
Also does anyone know the general cost of shipping a galaxy s i9100 from the U.S. to the U.K. for samsung to repair it?
Thanks for you help I really appreciate it.
P.S. in case anyone says to search I already looked through both of the U.S. warranty threads and didn't find an answer
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Simple, throw it into the toiled before claiming the insurance.
Hello! Has anyone in the US had to do a warranty claim with anyone they've purchased an International Note from, or specifically Expansys-USA? I'm thinking about ordering one from them but am having a difficult time getting them to respond to questions about warranty coverage.
Couple of guys said there is a two-year warranty with it. Can't find it through their website.
See this about the warranty from other buyers.
Awesome! Thanks so much! I've been waffling back and forth with the International vs. AT&T versions, back and forth for weeks. I wanted to make sure there wouldn't be any future issues with apps from the Market not behaving because of where I am, etc. I'm mostly going to be using it for music, digital sketching, maybe some movies. I'm hoping Sketchbook Pro gets going soon with it.
legender said:
Couple of guys said there is a two-year warranty with it. Can't find it through their website.
See this about the warranty from other buyers.
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there's no warranty with any international note from any online retailers.
No matter which site you choose, you have to send it to Samsung out of the country. Expanysys does not offer warranty but helps a little if you need to send it on
Sent from my Galaxy Note using xda premium
Now I'm waffling again. *Laughs* I'm also reading up on LTE, trying to figure out if it's worth it or not. (I'm in Seattle.) I've got a 75$ amazon credit that I can use from Expansys (Through Amazon payments), plus I believe there's a 20 dollar off coupon, so that's nearly 100 bucks off. I don't know what price the AT&T out-of-contract Note will be, but...
Is there any chance a person in the U.S. can get warranty service from Samsung even if its the international version?
I want to get the international version instead of the att version but I'm worried about if something goes wrong I'd be screwed
p.s. searched for "warranty" but no results.
ap3604 said:
Is there any chance a person in the U.S. can get warranty service from Samsung even if its the international version?
I want to get the international version instead of the att version but I'm worried about if something goes wrong I'd be screwed
p.s. searched for "warranty" but no results.
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I highly doubt it, in case of a repair or exchange you would have to sent it in to the seller you bought the phone from for warranty, or have it fixed in the US and pay for it yourself..
You're on your own, unfortunately. Samsung will not help you. That's part of the risk with international models in the US. FWIW, I've never ever had an issue that required warranty service, on any phone (and I've owned like 20).
FWIW Handset insurance thru AT&T covers any phone as long as you use their carrier. The deductible for the Note 2 is $199.
Sent from my GT-N7100 using xda premium
Guys just read the Samsung warranty terms. As long as it was purchased and used in your own country, it doesn't matter where it was made our where your vendor ordered it from.
"This limited warranty begins on the original date of purchase, and is valid only on products purchased and used in the Canada, and does not include transportation, installation, removal or reinstallation. To receive warranty service, the purchaser must contact Samsung for problem determination and service procedures. Warranty service can only be performed by a Samsung authorized service center. The original dated bill of sale must be presented upon request as proof of purchase to Samsung or Samsung's authorized service center. Transportation to and from the service center is the responsibility of the purchaser."
In fact, I use to work for an electronics distributor, and often if manufactures were short (I.e. Epson) , they would send us English only models (rather than English/French) or English/Spanish (u.s product) to fill orders.
If it was made by them, then they have a legal obligation to repair it.
Sent from my Galaxy Note 2 using Tapatalk 2
So that means if purchased in the U.S. and used in the U.S., newegg specifically, then Samsung should cover it?
gandalf21502 said:
So that means if purchased in the U.S. and used in the U.S., newegg specifically, then Samsung should cover it?
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If they don't, then you'd have grounds to sue.
Sent from my Galaxy Note 2 using Tapatalk 2
If you live in the U.S. and buy an International version, you have to register it under the Samsung retail country it was intended for; i.e. if it was bought in the U.K., you would go to Samsung.co/uk Once it is officially registered with them, you then have to send it overseas to have it fixed. I had to do that with my Samsung Galaxy Tab.
I called AT&T and T-Mobile here in the U.S. first since I was using their sim cards, but they said that they didn't have the necessary software to fix an International version and I would have to send it to Samsung Service Centre. They third party it out to another company and they "lost" it for about 2 months. I finally got it back about 2 1/2 months later. Several phones calls and emails to them and UPS and about $250.00 in shipping(I sent it expedited) and then the charge of about $100.00 to fix a then "bricked" phone, I got it back!
I think if you buy from some places, they do offer warranties through a third party, so it might be better to go that route.
It seems that the only viable option to cover the International version is through third party coverage.
newegg.com is offering a one year coverage for $59.99 from a vendor called servicenet.com.
Does anyone know of any competing services, for either better price or coverage?
Reuven007 said:
It seems that the only viable option to cover the International version is through third party coverage.
newegg.com is offering a one year coverage for $59.99 from a vendor called servicenet.com.
Does anyone know of any competing services, for either better price or coverage?
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I bought that warranty, on sale at the time for $46. I was wondering how good they actually are at servicing the phone? Nice thing compared to Squaretrade is there is NO deductible!
EP2008 said:
If they don't, then you'd have grounds to sue.
Sent from my Galaxy Note 2 using Tapatalk 2
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lol lawyers itt
Nobody is successfully suing anybody. International phones were never intended to be sold in the US. End of story. If you live on Mars and get an international unlocked phone from Newegg, you can't just go and sue Samsung because they originally produced the product for, say Brazil when you are a mars resident. They will say "you need to be a Brazilian resident for warranty coverage since this device was produced for and intended for Brazil." and that will be the end of it. You are not a resident of Brazil so end of warranty claim attempt.
You will sit on mars with a broken phone and no help. Had you purchased a phone intended for Mars, you would then have a 12 month warranty. You did not do that therefore you have zero warranty.
End of legal proceedings.
But by all means, everyone should go sue everyone. Git em boys!!
ericshmerick said:
lol lawyers itt
Nobody is successfully suing anybody. International phones were never intended to be sold in the US. End of story. If you live on Mars and get an international unlocked phone from Newegg, you can't just go and sue Samsung because they originally produced the product for, say Brazil when you are a mars resident. They will say "you need to be a Brazilian resident for warranty coverage since this device was produced for and intended for Brazil." and that will be the end of it. You are not a resident of Brazil so end of warranty claim attempt.
You will sit on mars with a broken phone and no help. Had you purchased a phone intended for Mars, you would then have a 12 month warranty. You did not do that therefore you have zero warranty.
End of legal proceedings.
But by all means, everyone should go sue everyone. Git em boys!!
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Not sure what your point is.
Samsung CLEARLY states that as long as the phone was purchased and used in the country where is warranty is being claimed, then they'll fix it.
Your mars example is stupid, since Samsung doesn't have an office on Mars
Sent from my Galaxy Note 2 using Tapatalk 2
really depends on the situation. but don't expect anything.
-call them describe your situation, maybe tell them you are relocated oversea after you bought a phone
-file an complaint
Samsung sell different phone in different country. you have an att phone broke and you want it be repaired in Uk, not a chance.
I don't know about other import retailers, but if you purchase an imported Samsung device from Negri Electronics, Samsung will honor the warranty regardless of where you live. The only stipulation is that you include your proof of purchase from Negri Electronics when you submit your claim. Alternatively, you can send your device into Negri and they will forward it to Samsung for warranty service. Just an F.Y.I.
Sent from my GT-N7100 using XDA Premium HD app
I have a hobby is cell phone/mania (I changing phones every 3-4 weeks)
Long time ago I bough Galaxy Note (exynos). Then that phone appeared in US but it was different- Snapdragon. I did hardbrick (I was one of the first before the mass epidemic).
I call to samsung US they sad your phone from Europe we got different here. (call to europe)
So I called there, they sad you located in US, we can't help you.
(after hard brick my motherboard was ****ed, no one fixed).
But here is different. We got same SPECS !!!!
Chance is 50/50
Best bet is third-party coverage.
On my GN1, I went with Securranty.
This time around I went with Negricare.
2-year plan on either is about $95. Both cover lost/stolen in addition to accidental damage and defect/malfunction. Deductible is $75 on Negricare.
The reason I switched companies is that I could not get ANYONE at Securranty to return a simple email inquiry. That doesn't bode well for if/when there is a problem and I need prompt resolution.
My Verizon 10 has formed a yellow band on the right side of the screen. I would like to send it in for repair, but I bought the phone second hand and am not using it on the verizon network.
1) Would Verizon accept my warranty claim without a receipt or VZW account?
2) Would HTC repair it under warranty as if I bought it from them?
3) if the answer to 2) is no, would HTC repair it at a cost, and does anyone know how much a screen replacement costs?
Getting in touch with the original owner is not possible either. Any help would be appreciated!
Update: Just finished speaking with htc, they will accept my warranty claim directly! Hope they don't surprise me with a cost quote now!
Verizon won't do anything for you. The only way they would is if you are the original purchaser, in which case they will replace the device if it's within the manufacturer's 1 year warranty. HTC *might* do something for you, but I'm not too knowledgeable on their warranty policy. There's a good chance they will restrict warranty service to the original purchaser, or tell you that since it's a Verizon phone, you'll have to go through them. HTC does offer a one-time "uh-oh" protection, but that's limited to people who purchased their phone through HTC.com.
You can try it yourself, the digitizer runs around $70 on eBay, but it isn't a simple repair. Otherwise, most screen repair services charge in the $150-$200 range.
Here's the HTC warranty information. It looks like you'll want to have the phone 100% stock with locked bootloader and s-on. http://dl4.htc.com/Web_materials/Ma...evA.PDF?_ga=1.178459428.1435750642.1485623721
From the Warranty disclosure:
"A copy of the original invoice, receipt or bill of sale for the purchase of the Product or Accessory. You
must present a valid proof of purchase upon making any claims pursuant to this Limited Warranty. If no valid proof of purchase is supplied and the Product or Accessory was manufactured more than fifteen (15) months prior to the date the claim is made, HTC has no obligation to provide support under the Limited Warranty."
pastorbennett said:
Verizon won't do anything for you. The only way they would is if you are the original purchaser, in which case they will replace the device if it's within the manufacturer's 1 year warranty. HTC *might* do something for you, but I'm not too knowledgeable on their warranty policy. There's a good chance they will restrict warranty service to the original purchaser, or tell you that since it's a Verizon phone, you'll have to go through them. HTC does offer a one-time "uh-oh" protection, but that's limited to people who purchased their phone through HTC.com.
You can try it yourself, the digitizer runs around $70 on eBay, but it isn't a simple repair. Otherwise, most screen repair services charge in the $150-$200 range.
Here's the HTC warranty information. It looks like you'll want to have the phone 100% stock with locked bootloader and s-on. http://dl4.htc.com/Web_materials/Ma...evA.PDF?_ga=1.178459428.1435750642.1485623721
From the Warranty disclosure:
"A copy of the original invoice, receipt or bill of sale for the purchase of the Product or Accessory. You
must present a valid proof of purchase upon making any claims pursuant to this Limited Warranty. If no valid proof of purchase is supplied and the Product or Accessory was manufactured more than fifteen (15) months prior to the date the claim is made, HTC has no obligation to provide support under the Limited Warranty."
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Thanks, everything that you said is about what I was expecting myself. But htc surprised me by accepting it as an in-warranty claim. We'll see how it goes.
Tarima said:
Thanks, everything that you said is about what I was expecting myself. But htc surprised me by accepting it as an in-warranty claim. We'll see how it goes.
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That's good to hear. I'd wager it's because the date of manufacture is well within the 12 months, since I don't think the HTC 10 has even been out a year. It says a lot about a company that they're honoring their warranty when, technically, the don't have to.
That's awesome and it definitely says a lot about what type of company HTC is. They have been my go to for years and I'm so happy to continue backing them when they make business decisions like these.
LakesideWiseman said:
That's awesome and it definitely says a lot about what type of company HTC is. They have been my go to for years and I'm so happy to continue backing them when they make business decisions like these.
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True, I was also impressed when I had my m7 and they offered to fix my purple-tinted camera for free way after the warranty was over (I didn't go for it because they said I would absolutely have to pay to fix my screen at the same time even though I didn't want to). But I've also heard bad things about their customer service (for example at the launch of the 10). This is my first time dealing with a warranty claim with HTC so I'll cross my fingers it goes well.
Update for anyone in a similar situation: HTC replaced the screen and shipped the phone back to me from Texas to Montreal, Canada overnight at no charge. The whole process including my own shipping took only 8 days, pretty impressive. And not a single dent/scratch or other trace of the repair. Very impressed with this service.
Only downside is having to pay 40$ shipping with insurance for a faulty device, but considering I didn't have a receipt I won't complain too much here!