Database Users

Warranty buying through 3rd party

So my question is I ordered at 9:08am PST and got a confirmation email right away. I still have the 13th as my date and preorder as status. I never received a backorder so I should be limbo level 2. Anyways CSR is no help as to why I never got tracking or a phone shipped. My question is if I cancely order and buy off craigslist or eBay through a 3rd party do I lose my warranty. How do warranty work when u buy this way. Thanks for any info and have a great Thanksgiving.
Sent from my Gs2 Skyrocket iPhone Killer!!!

What warranty? The manufacturer warranty, or did you get something like square.
Sent from my Nexus 4 using xda premium

ViViDboarder said:
What warranty? The manufacturer warranty, or did you get something like square.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
The manufacturers warranty like if the glass was broke or 2 weeks from now the speaker stops working who is responsible for that. If I stayed with waiting and got my nexus from Google do I call them to use my warranty. If I buy it on craigslist unopened do I still get some warranty that's in the box that I call to register it.
Sent from my Gs2 Skyrocket iPhone Killer!!!

Jefferyrbrown1983 said:
The manufacturers warranty like if the glass was broke or 2 weeks from now the speaker stops working who is responsible for that. If I stayed with waiting and got my nexus from Google do I call them to use my warranty. If I buy it on craigslist unopened do I still get some warranty that's in the box that I call to register it.
Sent from my Gs2 Skyrocket iPhone Killer!!!
Click to expand...
Click to collapse
I actually called yesterday and asked this exact question. I was told that everything (refunds/exchanges) is attached to the original purchaser. Perhaps the IMEI is associated with the original buyer email? *shrugs* this is exactly the reason I haven't purchased the phone off CL - as painful as it is to wait.....

I'm pretty sure LG will still honor their warranty as much as they usually do.
Google you likely won't be able to work with, though you could get a SquareTrade or similar warranty.

edwtenor said:
I actually called yesterday and asked this exact question. I was told that everything (refunds/exchanges) is attached to the original purchaser. Perhaps the IMEI is associated with the original buyer email? *shrugs* this is exactly the reason I haven't purchased the phone off CL - as painful as it is to wait.....
Click to expand...
Click to collapse
You sir are awesome as I was so ready to make the leap and cancel. I will wait now Thank you a million +1's
Sent from my Gs2 Skyrocket iPhone Killer!!!

Galaxy S3 GT-i9300 International - Has No Warranty In The US!!!

This item doesn't have any kind of warranty. I bought it just 4 months ago and it just died for no apparent reason. I contacted the seller an said it didn't have warranty, I filed a claim with Amazon just to receive that it has been over 30 days of purchase so it doesn't apply. I contacted Samsung USA, Samsung UK and Samsung Mexico just to be said that the item was bought in the US so it isn't covered by UK or Mexico and Samsung US said that as it was an international version not sold in the US it wasn't supported either! I just lost my $700 usd I spent in this item!!!! DO NOT BUY!!! Samsung Galaxy S3 has been having lots of hardware problems, to fix mine will cost $500 usd to replace the motherboard not worth it!!! WARNING!!!
Anyone knows where I can buy the motherboard and how to change it myself?

femmecullen said:
This item doesn't have any kind of warranty. I bought it just 4 months ago and it just died for no apparent reason. I contacted the seller an said it didn't have warranty, I filed a claim with Amazon just to receive that it has been over 30 days of purchase so it doesn't apply. I contacted Samsung USA, Samsung UK and Samsung Mexico just to be said that the item was bought in the US so it isn't covered by UK or Mexico and Samsung US said that as it was an international version not sold in the US it wasn't supported either! I just lost my $700 usd I spent in this item!!!! DO NOT BUY!!! Samsung Galaxy S3 has been having lots of hardware problems, to fix mine will cost $500 usd to replace the motherboard not worth it!!! WARNING!!!§
Anyone knows where I can buy the motherboard and how to change it myself?
Click to expand...
Click to collapse
Wait so you're in the US and bought the International version, and you're now mad about getting no warranty?

You should check with the seller on how to claim warranty before you buy any electronic product.
in this case, think you have no choice but bring it to any samsung service center nearby and pay for repair...

I think the only thing left for you now is to check if it's really dead or it's another issue before paying to repair ... I would replace the battery first maybe....
Sent from my GT-I9300 using xda premium

Maybe you are one of apple coworkers???
Sent from my GT-I9300 using xda app-developers app

Stop calling him idiot! That is what you are thinking he somehow has black market phone. That is not the case. He is only misinformed. None of us in North America can claim warranty in here for I9300 model. The only way to claim it is to ship it in Europe and have someone else claim warranty in Europe for us. That is what he can and should have done, now it is possible the phone is blacklisted if the north American samsung shares data with the rest of the world.
It does not matter if the phone is sold by amazon or local shop or whatever. This model is always gonna be considered grey market phone in North America, meaning its legal to sell but it's frowned upon here and of course warranty can not be claimed here.
There is also a simple fact, that samsung here just does not have parts for this phone since its never officially released here.
Then you have to consider shopping item to Europe and back and having someone you trust claim the warranty. Most often it is cheaper to buy the parts, import them and fix yourself or in local shop you trust.
Enjoying JKay Deluxe on GT-I9300

Title is misleading and untrue.
I still have warranty on my international SGS3 that I purchased in Australia.
Even if I purchased it from the US it would still be covered due to consumer protection laws here in Australia and the fact that Samsung also distributes here.
Your title should read...
Imported goods to the US usually ain't covered by local warranty. In many other countries they would be covered by Samsung. It's just the US has no or very weak consumer protection laws. It ain't Samsung's fault, it's yours for not understanding your rights and local law...

Seriously, why would you guys call him an idiot, the chap has just lost 700 us, and he opened the thread to share his experience and try and fix his issues, so I cannot see how he is being an idiot. Can you guys the ones who are not idiots offer him constructive advice rather than this name calling please.

Gotta love the *****ing on xda these days.. I remember when it was a helpful, civil place!
Did you buy on your credit card? Visa and Mastercard in the UK have protection that you would probably be able to claim on. Don't know if that's the case where you are?
Sent from my GT-I9300 using xda app-developers app

Sorry for your loss. And this is why I always recommend insurance. Saying that though, I would never buy something that wasn't released in my country that costs so much

krs360 said:
Gotta love the *****ing on xda these days.. I remember when it was a helpful, civil place!
Click to expand...
Click to collapse
+1

Personally, I'd like to thank the OP.
He confirmed my stipulation that the total amount of intelligence on planet Earth is constant, while the population grows very rapidly.
What the hell forced you to buy something, what is not covered by your LOCAL warranty?
It seems that you have privately imported goods which are not officially sold in US by local distributor, and now you are asking for repair under the warranty.
If Samsung does not selling it there, their service centers will not have:
a) parts;
b) trained personnel
c) equipment (?)
to do a repair of the specific model in US.
I can assume that you can buy Russian vodka from a person who just arrived from Russia to States, and then call Russian Embassy next day that you have the hangover?
Just think before you're buying.

krs360 said:
Gotta love the *****ing on xda these days.. I remember when it was a helpful, civil place!
Did you buy on your credit card? Visa and Mastercard in the UK have protection that you would probably be able to claim on. Don't know if that's the case where you are?
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Yeah, and I remember these forums being about development, not whining.

I bought mine from Newegg and they posted no manufacturer warranty but a 30 day warranty through them and available for purchase at same time a 3rd party year warranty...
I knew no manufacturer warranty from the start
Sent from my GT-I9300 using xda app-developers app

Your silly for buying from a different country. I have 12 month warranty stop trying to mislead xda members
Sent from my GT-I9300 using xda app-developers app

OP could change the title so it doesn't cause anymore uproar. Those calling him an idiot, chill out.. OP needs to do a little more research next time but that does not warrant anyone to jump on him and start calling him names.
But as far as North American sales.. I thought warranty was covered through distributer or whatever, i.e. eXpansys USA or Negri Electronics?
Sent from my Nexus 4 using Tapatalk 2

Did he really pay 700 dollars?
Heck you could get the Note 2 and some change for that.

Silenus21 said:
Did he really pay 700 dollars?
Heck you could get the Note 2 and some change for that.
Click to expand...
Click to collapse
I'm sure, a lot of us who bought at launch or pre-ordered did. Mine cost $694.00
Sent from my Nexus 4 using Tapatalk 2

I have the sane problem. Bought the phone thru Newegg and they left me in the cold. Look in your box and should give you contact as to where the phone came from. If not give thru Samsung international web site and go to the country that your phone has for country code. You can find out by using Samware web site comparing the firmware as to what country it was set for. I had problem with earphone jack and took 4 months of back and forth threw the mail and going threw importer in Miami
Sent from my GT-I9300 using xda app-developers app

These aren't black market phones, but those of us who want international phones have to buy from third parties or purchase them abroad. Otherwise, you're stuck with a network-locked phone.
Since Samsung doesn't sell the i9300 in the US, you have to do a little research to find out the phone's country of origin. I bought mine from newegg and it came with a Brazilian CSC but I eventually confirmed with Samsung UK that it is covered by 2 year warranty...as long as I ship it to the UK for service, of course (they recommended using a British address for a friend or relative to register it). And you can always get a SquareTrade warranty in the US or something similar to provide you with ADH coverage. This is what my wife did for her SGS3 which was bought from a third party on Amazon, though it appears that it's too late for the OP.

Dead S4 :(

I bought an AT&T S4 32gb from ebay brand new a week ago. It was working well & it was never rooted or custom rom installed.
I slept & woke up & this phone wasnt responding to anything i do. No boot or power at all, checked battery it looks fine & voltage output is 4.21.
I didnt open the phone, though it never got water/liquid damage. Another thing strange is its not even heating up from any side.
Wrote this thread in hope, if anyone has had in this situation & made it work again.
Im truthful to every line i wrote. Need solutions.

vivek90 said:
I bought an AT&T S4 32gb from ebay brand new a week ago. It was working well & it was never rooted or custom rom installed.
I slept & woke up & this phone wasnt responding to anything i do. No boot or power at all, checked battery it looks fine & voltage output is 4.21.
I didnt open the phone, though it never got water/liquid damage. Another thing strange is its not even heating up from any side.
Wrote this thread in hope, if anyone has had in this situation & made it work again.
Im truthful to every line i wrote. Need solutions.
Click to expand...
Click to collapse
Warranty perhaps
Sent from my SAMSUNG-SGH-I337 using xda premium

nthknd said:
Warranty perhaps
Sent from my SAMSUNG-SGH-I337 using xda premium
Click to expand...
Click to collapse
I stay in INDIA & want this model cuz its battery life is much better than International S4.
So i cant claim warranty, that was once working fine.

vivek90 said:
I stay in INDIA & want this model cuz its battery life is much better than International S4.
So i cant claim warranty, that was once working fine.
Click to expand...
Click to collapse
I dint get it...why cant you claim warranty? Warranty is for devices that were once working fine but no longer are. Warranty is through samsung themself not your carrier...so it shouldnt matter how you got it you should still have up to a year to file warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4

mg2195 said:
I dint get it...why cant you claim warranty? Warranty is for devices that were once working fine but no longer are. Warranty is through samsung themself not your carrier...so it shouldnt matter how you got it you should still have up to a year to file warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
Click to expand...
Click to collapse
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.

vivek90 said:
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
Click to expand...
Click to collapse
Dont claim it through att, claim it through SAMSUNG.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4

vivek90 said:
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
Click to expand...
Click to collapse
Just to make sure you covered all your bases call Samsung tech support. See if they have any ideas
Sent from my SAMSUNG-SGH-I337 using xda premium

Can i really??
I have to call Samsung USA tech support i guess ?? But will they help i will be calling from INDIA.

Samsung doesnt want to help if he is outside the usa because it is the usa based device so they will only service it within the usa I believe via UPS mailing since they ship back only to a usa address.
Why don't you open a ebay/paypal claim to get your money back?
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

Febby said:
Samsung doesnt want to help if he is outside the usa because it is the usa based device so they will only service it within the usa I believe via UPS mailing since they ship back only to a usa address.
Why don't you open a ebay/paypal claim to get your money back?
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
That is wat i was thinkng, samsung will not believe me.
Making a claim will be unfair i think, cuz it worked well for the past week.

vivek90 said:
That is wat i was thinkng, samsung will not believe me.
Making a claim will be unfair i think, cuz it worked well for the past week.
Click to expand...
Click to collapse
I don't think it is unfair. You paid for a product that obviously was defective as it died randomly. If I buy a item from a store I expect to work, not die randomly to suck it up. Even though its a used item, you shouldn't deal with issues that perhaps the previous owner did not tell you.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

It should still be covered and you can print your Paypal receipt as proof that it was brand new if the title of the auction says brand new. I think it should be covered. You will need to register it with Samsung for warranty service. Toucan do that on their website. You probably won't even have to mention where you bought it.

galaxyjeff said:
It should still be covered and you can print your Paypal receipt as proof that it was brand new if the title of the auction says brand new. I think it should be covered. You will need to register it with Samsung for warranty service. Toucan do that on their website. You probably won't even have to mention where you bought it.
Click to expand...
Click to collapse
He is India and bought a device only covered for warranty within U.S.A terrority by law. They wouldn't be forced to service an out of country warranty. Same deal happened to my friend in europe with a U.S.A tmobile s4. He ended up shipping it to me so I could ship to them.
Then again its soley by Samsungs choice. He could try contacting their international department to see if they'll honor it for him.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

Febby said:
He is India and bought a device only covered for warranty within U.S.A terrority by law. They wouldn't be forced to service an out of country warranty. Same deal happened to my friend in europe with a U.S.A tmobile s4. He ended up shipping it to me so I could ship to them.
Then again its soley by Samsungs choice. He could try contacting their international department to see if they'll honor it for him.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
They may service it for him. I'd play with it more. Its unusual for a phone to just die like that but something could have shorted out in it. I don't know how good the electricity in India is.

I say give it a try. Call sammy and also file a claim with PayPal. He should stand by his product.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app

Im really disappointed at your suggestions, making a paypal claim is my last resort.
As previously, i bought a captivate which died the same way after a month, of i did claim thru paypal i ended up losing both phone & money.
Yes Samsung may help, international samy will not bother to help & if its USA samy i must have to call from a valid US no. right?
Hello Febby, u gave me a good suggestion, ur frnd sent it to u, but can i as im limited by the person i know in USA.
Frankly, i just wanna try something myself, to make it work & btw electricity is good, but its a little costly where i stay & power cuts are limited.

My S4 screen cracked, they never asked for a proof of purchase (but then again, they took my $200 to fix it). Maybe look into something like VIAddress, they provide a US address for you to tell companies to ship to and they'll forward it to a big number of countries for some fee.

pejhod said:
My S4 screen cracked, they never asked for a proof of purchase (but then again, they took my $200 to fix it). Maybe look into something like VIAddress, they provide a US address for you to tell companies to ship to and they'll forward it to a big number of countries for some fee.
Click to expand...
Click to collapse
OK viaddress are they reliable, how much time do they take. They didnt ask cuz u paid for it, mine is diff then urs, as its totally dead... no response at all. They might ask

I've never used VIAddress, but I've sold several thing on eBay to people who used almost identical addresses that went to this freight complex in an pharma/industrial part of our country, New Jersey. One person was Chinese and the other Russian. So I'm guessing they used this or another forwarding service... it must be good if they used it.
True, Samsung might ask you, but I think the warranty will stand by serial number and not owner. I've sold a Galaxy S3 to someone and AT&T at least, assured us that there would be no problems with the other guy making a claim.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4

Please read forum rules before posting
Questions and help issues go in Q&A and Help section
Thread moved
Thank you for your cooperation
Friendly Neighborhood Moderator

z1c not coming to the US - warranty issue

I just read a news on phonearena.com that the z1c will not be sold in the US. I am going to Europe this summer so I will try to get it there.
The issue I have is with the warranty, does Sony provide international warranty? I imagine if they do it won't apply to the US since they don't sell it here.
How are US buyers dealing with this issue?
thanks

I bought mine from amazon so I was counting on them to back me up if I got a defective unit out of the box. As far as warranty, I've been around the Sony forums for a couple years now and honestly I wouldn't expect much support from Sony even if the phone was in the region where they sell it. I've read of a lot of people having bad experiences with Sony support. If you're using a credit card to buy, they might offer some assistance. I know my cc gives me an additional year of warranty after mfg warranty expires plus a 90 day accidental damage protection.
Good luck.
Sent from my D5503 using xda app-developers app

Screen Replacement with Knox tripped? [UK]

All of a sudden I've got a red line down the right side of my screen. Had the phone since June but obviously this happens to me a few days after rooting, etc and tripping Knox...
Wondering if anyone in the UK has had any luck with similar issues with the warranty? Bought the phone unlocked from carphone warehouse.
Thanks

It depends to which repair center you will send it. Some in my country, for issues like above they don't cut your warranty if knox is tripped. However, they can if they want...so it depends on your luck.

I believe EU consumer right law prohibits any company from voiding warranty on rooted devices, so you should be fine.
Sent from my SM-G935F using XDA-Developers mobile app

I have had 2 devices go back to Samsung through Carphonewarehouse and both of them were sent back due to knox being tripped. Spent months pointing out to samsung EU directives but they did not budge at all. You may be lucky but sorry to say I wouldnt hold your breath.

Marshall1975 said:
I have had 2 devices go back to Samsung through Carphonewarehouse and both of them were sent back due to knox being tripped. Spent months pointing out to samsung EU directives but they did not budge at all. You may be lucky but sorry to say I wouldnt hold your breath.
Click to expand...
Click to collapse
In this case it's Carphone Warehouse you should be arguing with, as your consumer rights are via the place that sold you the phone, not Samsung directly.

Marshall1975 said:
I have had 2 devices go back to Samsung through Carphonewarehouse and both of them were sent back due to knox being tripped. Spent months pointing out to samsung EU directives but they did not budge at all. You may be lucky but sorry to say I wouldnt hold your breath.
Click to expand...
Click to collapse
unfortunately, even here that's true, some are not official samsung centers and will reject you for anything they can...

riso123 said:
I believe EU consumer right law prohibits any company from voiding warranty on rooted devices, so you should be fine.
Sent from my SM-G935F using XDA-Developers mobile app
Click to expand...
Click to collapse
This doesn't apply to the UK, and then only in certain EU countries. Here in the UK your screwed. You can try your luck but expect a no and you'll probably have to pay for shipping the device back. I'm taking from experience. I had a 6 month battle with HTC when my charger port basically fell out and it was rooted. Had to argue something rotten to get it fixed for free.
Sent from my SM-G935F using XDA-Developers mobile app

RuffBuster said:
This doesn't apply to the UK, and then only in certain EU countries. Here in the UK your screwed. You can try your luck but expect a no and you'll probably have to pay for shipping the device back. I'm taking from experience. I had a 6 month battle with HTC when my charger port basically fell out and it was rooted. Had to argue something rotten to get it fixed for free.
Sent from my SM-G935F using XDA-Developers mobile app
Click to expand...
Click to collapse
Of course EU consumer rights apply in the UK. Whilst "we" may have voted to leave the EU, we are still part of the EU and therefore EU consumer rights still apply.
You make a valid point though when you say you had to argue to get something fixed - just like insurance companies, sellers will try to argue that something that is valid (i.e. a warranty) isn't valid when they know full well that it is. They do so because most people will back down and this saves them money.
Argue your point, don't take no for an answer, and, if necessary, threaten them with Trading Standards.
Chances are that the supplier will back down because at that point it is more cost effective for them to do so, because ultimately, if you're within the warranty period, they will have to prove that the fault was caused because the device was rooted.
Regards,
Dave
Sent from my Pixel C using Tapatalk

RuffBuster said:
This doesn't apply to the UK, and then only in certain EU countries. Here in the UK your screwed. You can try your luck but expect a no and you'll probably have to pay for shipping the device back. I'm taking from experience. I had a 6 month battle with HTC when my charger port basically fell out and it was rooted. Had to argue something rotten to get it fixed for free.
Sent from my SM-G935F using XDA-Developers mobile app
Click to expand...
Click to collapse
I have sent a rooted M7 and M8 back to HTC with no problems, as did many of my friends.
OP, give it a go. No one I know personally, who has tripped KNOX on their S6 or S7 Edge has had a warranty claim denied. I'd most certainly get trading standards involved. Not worth the hassle. Same as getting the Ombudsman involved when banks try to screw you. Once you go to an official authority figure, companies wise up. The general person backs down hence them trying to pull a fast one.

You can't fight the system. I asked to replace my new S7E because my home button was defected (it was making strange noise when released, more like getting jammed on the glass) I was declined by my seller and told to go to my warranty service, there I was told they can fix it or I can write that I refuse the phone to be fixed and demand and exchange or money back. This all started OCT24 and best case scenario I will be getting the phone NOV28 or will be getting the same defected one... That is more then a month, rly disappointed in Samsung quality waited note7 for 2-3 month as a preorder, then got a defected S7E... Imo if they wont increase their quality I will skip Sammy next year and go to a dark side.