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Okay, so my samsung vibrant was a traded phone but now I am starting to get some random shutdowns, reboots, and the bezel 1/3 up is starting to creak badly. These issues did not occur when I traded the phone and for the first 2 weeks. Now it is starting to crap out. So can tmobile detect the phone as traded and if they do can I still get the replacement?
Now I Don't Know The Rules...BUT
No They Don't Honor The 1 Year Replacement
BUT If You keep Calling And Asking One Person Will Eventually Give In And Exchange It
What is a "traded phone"?
-bZj
The warranty only applies to the original user of the phone. So unfortunately you are out of luck. And yes they can check if you are or are not the original user. It'll either show when your warranty ends or show warranty not verified because that imei was registered on someone else's account.
Sent from my HTC HD2 using XDA App
down8 said:
What is a "traded phone"?
-bZj
Click to expand...
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Like He Traded A Nexus One For The Samsung Vibrant
deviusdragger said:
The warranty only applies to the original user of the phone. So unfortunately you are out of luck. And yes they can check if you are or are not the original user. It'll either show when your warranty ends or show warranty not verified because that imei was registered on someone else's account.
Sent from my HTC HD2 using XDA App
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Actually, if you have phone insurance, you can still exchange it as long the phone have been used for at least 3 month. The imie will be registered to the new phone number once you start using it. This is what i was told by a tmo rep when i tried to file a lost phone claim. Just don't tell them it's a traded phone.
So will samsung still honor hardware faults like htc even if the warranty is voided?
Im a rep, and asurion will only give you a new one if you broke it or has any kind of damage, they are not a warranty dept.
I dropped my phone and shattered the screen today. I have placed the claim with Asurion, wondering if anyone has had a claim recently and if they received a new or refurb phone? Also if the phone was received with the newest, i.e. unrootable, software?
Thank you in advanced.
Just received my Asurion replacement yesterday. Brand new in the box. It shipped with 2.2.
Sent from my PC36100 using XDA Premium App
Received mine day before yesterday. BNIB w/2.2 Froyo.
Sent from my PC36100 using XDA Premium App
Thanks. Was it shipped overnight?
Put in the claim on Saturday, recieved it Tuesday.
cornelious1212 said:
Just received my Asurion replacement yesterday. Brand new in the box. It shipped with 2.2.
Sent from my PC36100 using XDA Premium App
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WTF? Mine was definately refurbished because it had scum and dents in the outer casing!
Other than cosmetics it came with 2.2 and rooted it just fine.
Refurb if they have any, new if they don't.
I received my phone today and it was a refurb. Rooted fine, but still a refurb.
Asurion put out a communication a couple weeks ago that due to low supply chain (which has been ongoing), they were shipping new in box.
I haven't heard anything changed recently, but seemingly the supply chain has been restored, so refurbs are going out again.
I have received 3 Phones from Asurion, yes, they love me...haha. Anyway, if you get a refurbished one as I did. Dont accept it. Call them back, tell them that you refuse it. Ship it back, and get a new one. Although it may take more time, it was worth it to me to recieve a new one, the one they sent was if far worse shape than the one I had before It got broken..
Slagdude76 said:
I have received 3 Phones from Asurion, yes, they love me...haha. Anyway, if you get a refurbished one as I did. Dont accept it. Call them back, tell them that you refuse it. Ship it back, and get a new one. Although it may take more time, it was worth it to me to recieve a new one, the one they sent was if far worse shape than the one I had before It got broken..
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I agree.
Unfortunately when phones are refurbished they tend to not fix this issue.
Slagdude76 said:
I have received 3 Phones from Asurion, yes, they love me...haha. Anyway, if you get a refurbished one as I did. Dont accept it. Call them back, tell them that you refuse it. Ship it back, and get a new one. Although it may take more time, it was worth it to me to recieve a new one, the one they sent was if far worse shape than the one I had before It got broken..
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so this really works? I just got some damaged mine after a week of use, (sad that this is the first phone i have wrecked within a year). I really dont want a refurb phone but I need a phone because of work. Did you just call and demand a new phone not a refurb?
Slagdude76 said:
I have received 3 Phones from Asurion, yes, they love me...haha. Anyway, if you get a refurbished one as I did. Dont accept it. Call them back, tell them that you refuse it. Ship it back, and get a new one. Although it may take more time, it was worth it to me to recieve a new one, the one they sent was if far worse shape than the one I had before It got broken..
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What happened to your original one?
Sent from my Nexus S 4G using XDA Premium App
Hey guys, help a noob out? I bought a Nexus 4 from craigslist for $650 because my order is in limbo level 3 right now. The phone was brand new, nothing was opened as far as I can tell. So after using it for a few hours I noticed the yellowish tint so many of you mentioned on here and now the phone won't even turn on. I called Google and they said they cannot honor the warranty since I didn't originally purchase it from the Google Play store and I should take it back to the person who sold it to me? Seriously, take it back to the craigslist guy? To my understanding when you purchase a product the remaining manufacturer's warranty transfers over to the person who bought it? Google has been such an arse about this whole Nexus 4 thing, I'm seriously considering sticking with Apple, smh! Any suggestions?
Omeer said:
Hey guys, help a noob out? I bought a Nexus 4 from craigslist for $650 because my order is in limbo level 3 right now. The phone was brand new, nothing was opened as far as I can tell. So after using it for a few hours I noticed the yellowish tint so many of you mentioned on here and now the phone won't even turn on. I called Google and they said they cannot honor the warranty since I didn't originally purchase it from the Google Play store and I should take it back to the person who sold it to me? Seriously, take it back to the craigslist guy? To my understanding when you purchase a product the remaining manufacturer's warranty transfers over to the person who bought it? Google has been such an arse about this whole Nexus 4 thing, I'm seriously considering sticking with Apple, smh! Any suggestions?
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You spent $650 because you could not wait another week? Not sure what to tell you but if you posted here first I would have told you not to do it.
As for the warranty maybe you can talk top the seller. I doubt he will give you your money back back maybe he can transfer the warranty.
Good lesson in life either way though about having a little patience.. Sorry friend. I hope it works out for you..
sent via xda premium with nexus 7
I would call LG. Google may not do anything, but LG prolly will. Its thier warranty. Not Googlies.\
I don't get why you couldn't wait to own it. Its a cool phone. but really. Not worth 650.
Richieboy67 said:
You spent $650 because you could not wait another week? Not sure what to tell you but if you posted here first I would have told you not to do it.
As for the warranty maybe you can talk top the seller. I doubt he will give you your money back back maybe he can transfer the warranty.
Good lesson in life either way though about having a little patience.. Sorry friend. I hope it works out for you..
sent via xda premium with nexus 7
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I tried to be patient, it was an impulse buy. I figured I'd make the money back by selling this one when my back ordered nexus comes in.
I tried to get in touch with this guy but he's not responding. He probably knew about the issue or no longer cares now that he has his money. I have the receipt that proves he bought it from the play store. But the problem is how do I get someone I can't contact to transfer the warranty over? I'm seriously considering calling google under the false pretense that I'm this guy and I want to transfer my warranty :/
tweaked said:
I would call LG. Google may not do anything, but LG prolly will. Its thier warranty. Not Googlies.\
I don't get why you couldn't wait to own it. Its a cool phone. but really. Not worth 650.
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Yeah I called them and they agreed to replace /service it. While that's good news, there is no express replacement service so I'll have to send the phone in and wait for them to mail out another one. It's e waiting game that I can't play
Im sure you could have made this Post without stating the price you bought it for.....now everyone has a reason to make fun of you...
Omeer said:
Yeah I called them and they agreed to replace /service it. While that's good news, there is no express replacement service so I'll have to send the phone in and wait for them to mail out another one. It's e waiting game that I can't play
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Well thats a personal issue. You chose to buy from a (IMO) horrible place (Craigs list) and now you get what that comes with. Horrible service.
Me, I'd just be glad 650 is not out the window.
tvdang7 said:
Im sure you could have made this Post without stating the price you bought it for.....now everyone has a reason to make fun of you...
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LOL and here I thought I'd get more sympathy for a more emphatic loss
tweaked said:
Well thats a personal issue. You chose to buy from a (IMO) horrible place (Craigs list) and now you get what that comes with. Horrible service.
Me, I'd just be glad 650 is not out the window.
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Yeah I guess I'll just have to suck it up and wait. Limbo level 4 anyone?
Omeer said:
Yeah I guess I'll just have to suck it up and wait. Limbo level 4 anyone?
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You'll be better off then limbo level. I am sure they have a service center in the states, and I bet they attempt to connect to it, Won't be able, stick it in the parts bin and then send you off a referb.
You at least "know" what is happening. Some them limbo's are clueless on what is happening.
I find this amusing. First AFAIK Google does not transfer warranties. In fact if you lookup the terms and conditions, you must have and "Maintain" a Google wallet account to get Google warranty. That said, when they sold out in 20 minutes, I looked on Ebay and there was a listing where in big bold red letters stated Google has a no questions asked warranty. I thought it was a horrible misrepresentation. ANyway...Good luck.
Omeer said:
LOL and here I thought I'd get more sympathy for a more emphatic loss
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Why anyone buys anything that might need a warranty from craigslist is a mystery to me.
Beating this to death....
But you seriously paid $650 for a $350 phone because you couldn't wait a little longer? Some people make ridiculous financial decisions.
Omeer said:
I tried to be patient, it was an impulse buy. I figured I'd make the money back by selling this one when my back ordered nexus comes in.
I tried to get in touch with this guy but he's not responding. He probably knew about the issue or no longer cares now that he has his money. I have the receipt that proves he bought it from the play store. But the problem is how do I get someone I can't contact to transfer the warranty over? I'm seriously considering calling google under the false pretense that I'm this guy and I want to transfer my warranty :/
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You planned to make $650 back? Where are you located that they're going for $650? A 16GB in Chicago is hardly fetching $495 on CL.
Sent from my Nexus 4 using Tapatalk 2
I just bought mine off of Fleabay for $449.99 including shipping. I figured it was worth the extra $63.09 to get it a month and a half sooner.
Replacement of Nexus 4
Omeer said:
Yeah I called them and they agreed to replace /service it. While that's good news, there is no express replacement service so I'll have to send the phone in and wait for them to mail out another one. It's e waiting game that I can't play
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Click to collapse
Hi there, I found your post on xda-developers forum and as I have the same issue - bought expensive phone from Kijiji and now have a brick, I want to see how to go about it. Google said they will 'transfer warranty' but then days later they said it was an error. LG is saying to call Google and are quite rude about it. The phone was new from never opened box bought in February?
How did you do? Did you get a repaired or a new phone? And do you have any advice in dealing with LG?
Thanks,
Bianca (I am in Toronto, Canada)
I bought an AT&T S4 32gb from ebay brand new a week ago. It was working well & it was never rooted or custom rom installed.
I slept & woke up & this phone wasnt responding to anything i do. No boot or power at all, checked battery it looks fine & voltage output is 4.21.
I didnt open the phone, though it never got water/liquid damage. Another thing strange is its not even heating up from any side.
Wrote this thread in hope, if anyone has had in this situation & made it work again.
Im truthful to every line i wrote. Need solutions.
vivek90 said:
I bought an AT&T S4 32gb from ebay brand new a week ago. It was working well & it was never rooted or custom rom installed.
I slept & woke up & this phone wasnt responding to anything i do. No boot or power at all, checked battery it looks fine & voltage output is 4.21.
I didnt open the phone, though it never got water/liquid damage. Another thing strange is its not even heating up from any side.
Wrote this thread in hope, if anyone has had in this situation & made it work again.
Im truthful to every line i wrote. Need solutions.
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Click to collapse
Warranty perhaps
Sent from my SAMSUNG-SGH-I337 using xda premium
nthknd said:
Warranty perhaps
Sent from my SAMSUNG-SGH-I337 using xda premium
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I stay in INDIA & want this model cuz its battery life is much better than International S4.
So i cant claim warranty, that was once working fine.
vivek90 said:
I stay in INDIA & want this model cuz its battery life is much better than International S4.
So i cant claim warranty, that was once working fine.
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I dint get it...why cant you claim warranty? Warranty is for devices that were once working fine but no longer are. Warranty is through samsung themself not your carrier...so it shouldnt matter how you got it you should still have up to a year to file warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
mg2195 said:
I dint get it...why cant you claim warranty? Warranty is for devices that were once working fine but no longer are. Warranty is through samsung themself not your carrier...so it shouldnt matter how you got it you should still have up to a year to file warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
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As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
vivek90 said:
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
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Click to collapse
Dont claim it through att, claim it through SAMSUNG.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
vivek90 said:
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
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Click to collapse
Just to make sure you covered all your bases call Samsung tech support. See if they have any ideas
Sent from my SAMSUNG-SGH-I337 using xda premium
Can i really??
I have to call Samsung USA tech support i guess ?? But will they help i will be calling from INDIA.
Samsung doesnt want to help if he is outside the usa because it is the usa based device so they will only service it within the usa I believe via UPS mailing since they ship back only to a usa address.
Why don't you open a ebay/paypal claim to get your money back?
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Febby said:
Samsung doesnt want to help if he is outside the usa because it is the usa based device so they will only service it within the usa I believe via UPS mailing since they ship back only to a usa address.
Why don't you open a ebay/paypal claim to get your money back?
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
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That is wat i was thinkng, samsung will not believe me.
Making a claim will be unfair i think, cuz it worked well for the past week.
vivek90 said:
That is wat i was thinkng, samsung will not believe me.
Making a claim will be unfair i think, cuz it worked well for the past week.
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I don't think it is unfair. You paid for a product that obviously was defective as it died randomly. If I buy a item from a store I expect to work, not die randomly to suck it up. Even though its a used item, you shouldn't deal with issues that perhaps the previous owner did not tell you.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
It should still be covered and you can print your Paypal receipt as proof that it was brand new if the title of the auction says brand new. I think it should be covered. You will need to register it with Samsung for warranty service. Toucan do that on their website. You probably won't even have to mention where you bought it.
galaxyjeff said:
It should still be covered and you can print your Paypal receipt as proof that it was brand new if the title of the auction says brand new. I think it should be covered. You will need to register it with Samsung for warranty service. Toucan do that on their website. You probably won't even have to mention where you bought it.
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He is India and bought a device only covered for warranty within U.S.A terrority by law. They wouldn't be forced to service an out of country warranty. Same deal happened to my friend in europe with a U.S.A tmobile s4. He ended up shipping it to me so I could ship to them.
Then again its soley by Samsungs choice. He could try contacting their international department to see if they'll honor it for him.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Febby said:
He is India and bought a device only covered for warranty within U.S.A terrority by law. They wouldn't be forced to service an out of country warranty. Same deal happened to my friend in europe with a U.S.A tmobile s4. He ended up shipping it to me so I could ship to them.
Then again its soley by Samsungs choice. He could try contacting their international department to see if they'll honor it for him.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
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They may service it for him. I'd play with it more. Its unusual for a phone to just die like that but something could have shorted out in it. I don't know how good the electricity in India is.
I say give it a try. Call sammy and also file a claim with PayPal. He should stand by his product.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
Im really disappointed at your suggestions, making a paypal claim is my last resort.
As previously, i bought a captivate which died the same way after a month, of i did claim thru paypal i ended up losing both phone & money.
Yes Samsung may help, international samy will not bother to help & if its USA samy i must have to call from a valid US no. right?
Hello Febby, u gave me a good suggestion, ur frnd sent it to u, but can i as im limited by the person i know in USA.
Frankly, i just wanna try something myself, to make it work & btw electricity is good, but its a little costly where i stay & power cuts are limited.
My S4 screen cracked, they never asked for a proof of purchase (but then again, they took my $200 to fix it). Maybe look into something like VIAddress, they provide a US address for you to tell companies to ship to and they'll forward it to a big number of countries for some fee.
pejhod said:
My S4 screen cracked, they never asked for a proof of purchase (but then again, they took my $200 to fix it). Maybe look into something like VIAddress, they provide a US address for you to tell companies to ship to and they'll forward it to a big number of countries for some fee.
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Click to collapse
OK viaddress are they reliable, how much time do they take. They didnt ask cuz u paid for it, mine is diff then urs, as its totally dead... no response at all. They might ask
I've never used VIAddress, but I've sold several thing on eBay to people who used almost identical addresses that went to this freight complex in an pharma/industrial part of our country, New Jersey. One person was Chinese and the other Russian. So I'm guessing they used this or another forwarding service... it must be good if they used it.
True, Samsung might ask you, but I think the warranty will stand by serial number and not owner. I've sold a Galaxy S3 to someone and AT&T at least, assured us that there would be no problems with the other guy making a claim.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
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Okay, so I have a Galaxy S4 from AT&T purchased around September 2013 at a Best Buy. I originally bought this phone off Craigslist, but the guy did not give me any documents besides the box and accessories.So no receipt. I read on XDA people claiming warranty and asking about how to unroot. I'm not rooted or anything, I am basically using this phone like how Samsung and AT&T intended it. My question is, how does one go about getting it repaired or replaced for warranty? I know from Apple you can walk into a store and walk out with a replacement refurbished phone. Am I supposed to just call up Samsung and say I need a second-hand phone repaired? I mean I can't really call AT&T because this phone is technically with a different account, correct? And Best Buy didn't sell the black tie program with this phone, so no use calling them.
Thanks in advance. (btw, my phone isn't broken, I am just asking for future reference.)
itszcharlie said:
Okay, so I have a Galaxy S4 from AT&T purchased around September 2013 at a Best Buy. I originally bought this phone off Craigslist, but the guy did not give me any documents besides the box and accessories.So no receipt. I read on XDA people claiming warranty and asking about how to unroot. I'm not rooted or anything, I am basically using this phone like how Samsung and AT&T intended it. My question is, how does one go about getting it repaired or replaced for warranty? I know from Apple you can walk into a store and walk out with a replacement refurbished phone. Am I supposed to just call up Samsung and say I need a second-hand phone repaired? I mean I can't really call AT&T because this phone is technically with a different account, correct? And Best Buy didn't sell the black tie program with this phone, so no use calling them.
Thanks in advance. (btw, my phone isn't broken, I am just asking for future reference.)
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Very easy, just go to the samsung website and chat with an adviser if you have a problem. They will walk you through general troubleshooting and then if that doesn't fix it, you can send it on for repairs.
I bought a used GS4 off CL and sold it to a guy. Didn't test out the camera but he told me camera did not work. After troubleshooting and researching online, it appeared to be a hardware problem. Logged on, they checked the serial number and saw that it was manufactured in Jun of this year, so still under warranty. They printed a 2 day shipping label for me, repair took about 3-4 days, then they sent it back working UPS 2 day!
awesome. not as convenient as apple, but if its that easy, cool thanks.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app