Okay, so my samsung vibrant was a traded phone but now I am starting to get some random shutdowns, reboots, and the bezel 1/3 up is starting to creak badly. These issues did not occur when I traded the phone and for the first 2 weeks. Now it is starting to crap out. So can tmobile detect the phone as traded and if they do can I still get the replacement?
Now I Don't Know The Rules...BUT
No They Don't Honor The 1 Year Replacement
BUT If You keep Calling And Asking One Person Will Eventually Give In And Exchange It
What is a "traded phone"?
-bZj
The warranty only applies to the original user of the phone. So unfortunately you are out of luck. And yes they can check if you are or are not the original user. It'll either show when your warranty ends or show warranty not verified because that imei was registered on someone else's account.
Sent from my HTC HD2 using XDA App
down8 said:
What is a "traded phone"?
-bZj
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Like He Traded A Nexus One For The Samsung Vibrant
deviusdragger said:
The warranty only applies to the original user of the phone. So unfortunately you are out of luck. And yes they can check if you are or are not the original user. It'll either show when your warranty ends or show warranty not verified because that imei was registered on someone else's account.
Sent from my HTC HD2 using XDA App
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Actually, if you have phone insurance, you can still exchange it as long the phone have been used for at least 3 month. The imie will be registered to the new phone number once you start using it. This is what i was told by a tmo rep when i tried to file a lost phone claim. Just don't tell them it's a traded phone.
So will samsung still honor hardware faults like htc even if the warranty is voided?
Im a rep, and asurion will only give you a new one if you broke it or has any kind of damage, they are not a warranty dept.
Related
If I buy a MT4G on ebay and I don't get the "good" screen, can I warranty it?
How would you go about buying a MT4G for a good price and getting the better screen?
I bought mine on ebay and still got it replaced by Tmobile for free. You buy the phone, wait a few days for your IMEI number to go into their system, then contact customer service (I did it through online chat), don't mention anything about where you bought it just say that you have a MyTouch 4G and the screen looks washed out etc., and they should send you a replacement.
i have a mytouch 4g and had it replaced only because i bought it brand spanking new. if the mt4g has ever been activated on another persons account they will not warranty it, they will say the warranty is not valid. the reason i know this is because my husband had a vibrant that we bought off craigslist and because the phone had already been activated on the girls account they would not honor the warranty because they can tell that you were not the first to use the phone. i hope this helps
I've bought multiple phones off Craigslist and had them all replaced through warranty. Some of them more then once. As long as its still under the one year warranty you should be able to get it replaced. Can't speak for other people though. I was never denied or even given a hard time about an exchange.
Sent from my HTC Glacier using XDA App
nvmehaterz said:
i have a mytouch 4g and had it replaced only because i bought it brand spanking new. if the mt4g has ever been activated on another persons account they will not warranty it, they will say the warranty is not valid. the reason i know this is because my husband had a vibrant that we bought off craigslist and because the phone had already been activated on the girls account they would not honor the warranty because they can tell that you were not the first to use the phone. i hope this helps
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Did you go through T-Mobile or HTC?
el-jodio said:
I've bought multiple phones off Craigslist and had them all replaced through warranty. Some of them more then once. As long as its still under the one year warranty you should be able to get it replaced. Can't speak for other people though. I was never denied or even given a hard time about an exchange.
Sent from my HTC Glacier using XDA App
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This makes sense if you go through HTC.
DisturbedAle said:
Did you go through T-Mobile or HTC?
This makes sense if you go through HTC.
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I went straight through T-Mobile customer care.
Sent from my HTC Glacier using XDA App
Yea I bought mine off ebay and had awsome screen quality off the bat so I had no need to return mine to tmob's
I have a bad screen. Who cares?! Unless u stare at your phone from an extreme angle... I never did understand the problem. I can understand knowing there is a better screen and expecting it for the money though.
Plus mine can overclock on any kernal at any setting out so far with zero freezes. Does your "good" screen do that?
jjlean said:
I have a bad screen. Who cares?! Unless u stare at your phone from an extreme angle... I never did understand the problem. I can understand knowing there is a better screen and expecting it for the money though.
Plus mine can overclock on any kernal at any setting out so far with zero freezes. Does your "good" screen do that?
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I was telling myself the same thing until I went back to the tmobile store, found one with a good display, and compared them side by side. I'd seen the pictures and videos, but in person, it really was a night and day difference.
Since looking into our screens is ultimately a lot of what we all do on a smart phone, this is something I definitely would not compromise on.
Sent from my HTC Glacier using Tapatalk
Okay, so I have Family Mobile. Rebranded pre-pay service sold through Wal-Mart, powered by T-Mobile. Last week I bought a MT4G from a friend to use on my service. Today for some reason, suddenly the WIFI has been WEAK, like unless I literally sit right next to my router I'm out of range. No drops of the phone, nothing. I take VERY good care of it.
My question is, seeing as I'm not officially a T-Mobile customer, is there any way I can get a warranty replacement, and if so how? Would I have to deal directly with HTC? I have no clue what to do here...
Thanks in advance!
I'm wondering the same thing.. Mine broke
All phones come with a one year manufactures warranty on it. Although you may have to have your friend call it in, I'm not to sure about that part. Also if your rooted you will need to change everything back to stock to be processed under warranty.
Sent from MyTouch 4G: CM7 RC2 using XDA App
I emailed HTC and they said that I could get warranty work through them, I just wont have a phone until it's done. Now to begin the unrooting process!
If you had your friend who originally got the phone, call tmobile, they could do a warranty exchange, and that way you could keep your phone till the new one came in the mail...
Sent from MyTouch 4G: CM7 RC2 using XDA App
T-Mobile only warranties phones that are t-mobile branded and that were bought for your line (unless you have a sales receipt but that's tough even if you do)... Even if you have Insurance & Extended warranty they will only warranty a phone bought for your line bought from t-mobile directly (receipt required if from a 3rd party dealer)...
On a better note - I noticed lately that they have been forgetting to check if it was purchased for your line as they forgot with my HD2 which I got on CL from someone who got a warranty exchange and had never turned used it on t-mobile... so its worth a shot...
Davidstewart801 said:
If you had your friend who originally got the phone, call tmobile, they could do a warranty exchange, and that way you could keep your phone till the new one came in the mail...
Sent from MyTouch 4G: CM7 RC2 using XDA App
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Ummm... I got a G2 through a trade for an AT&T phone, and I have it on an EM+ plan, with insurance. I then traded that phone for a MT4G, and it turned out the one I traded for has the bad display. 2 days after I got it, T-Mo is sending me a replacement through warranty exchange. They even asked where I got it from.
So yeah... Not sure why you think you need a receipt and proof of purchase. Or maybe I just got REALLY lucky, though I doubt it.
entropism said:
Ummm... I got a G2 through a trade for an AT&T phone, and I have it on an EM+ plan, with insurance. I then traded that phone for a MT4G, and it turned out the one I traded for has the bad display. 2 days after I got it, T-Mo is sending me a replacement through warranty exchange. They even asked where I got it from.
So yeah... Not sure why you think you need a receipt and proof of purchase. Or maybe I just got REALLY lucky, though I doubt it.
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I guess its luck because I also did this, I bought my mt4g from someone and it turned out to be that I bricked it. I called tmobile and their sending me a replacement as well. Its going to come by next week.
So my question is I ordered at 9:08am PST and got a confirmation email right away. I still have the 13th as my date and preorder as status. I never received a backorder so I should be limbo level 2. Anyways CSR is no help as to why I never got tracking or a phone shipped. My question is if I cancely order and buy off craigslist or eBay through a 3rd party do I lose my warranty. How do warranty work when u buy this way. Thanks for any info and have a great Thanksgiving.
Sent from my Gs2 Skyrocket iPhone Killer!!!
What warranty? The manufacturer warranty, or did you get something like square.
Sent from my Nexus 4 using xda premium
ViViDboarder said:
What warranty? The manufacturer warranty, or did you get something like square.
Sent from my Nexus 4 using xda premium
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The manufacturers warranty like if the glass was broke or 2 weeks from now the speaker stops working who is responsible for that. If I stayed with waiting and got my nexus from Google do I call them to use my warranty. If I buy it on craigslist unopened do I still get some warranty that's in the box that I call to register it.
Sent from my Gs2 Skyrocket iPhone Killer!!!
Jefferyrbrown1983 said:
The manufacturers warranty like if the glass was broke or 2 weeks from now the speaker stops working who is responsible for that. If I stayed with waiting and got my nexus from Google do I call them to use my warranty. If I buy it on craigslist unopened do I still get some warranty that's in the box that I call to register it.
Sent from my Gs2 Skyrocket iPhone Killer!!!
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I actually called yesterday and asked this exact question. I was told that everything (refunds/exchanges) is attached to the original purchaser. Perhaps the IMEI is associated with the original buyer email? *shrugs* this is exactly the reason I haven't purchased the phone off CL - as painful as it is to wait.....
I'm pretty sure LG will still honor their warranty as much as they usually do.
Google you likely won't be able to work with, though you could get a SquareTrade or similar warranty.
edwtenor said:
I actually called yesterday and asked this exact question. I was told that everything (refunds/exchanges) is attached to the original purchaser. Perhaps the IMEI is associated with the original buyer email? *shrugs* this is exactly the reason I haven't purchased the phone off CL - as painful as it is to wait.....
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You sir are awesome as I was so ready to make the leap and cancel. I will wait now Thank you a million +1's
Sent from my Gs2 Skyrocket iPhone Killer!!!
Okay, so I have a Galaxy S4 from AT&T purchased around September 2013 at a Best Buy. I originally bought this phone off Craigslist, but the guy did not give me any documents besides the box and accessories.So no receipt. I read on XDA people claiming warranty and asking about how to unroot. I'm not rooted or anything, I am basically using this phone like how Samsung and AT&T intended it. My question is, how does one go about getting it repaired or replaced for warranty? I know from Apple you can walk into a store and walk out with a replacement refurbished phone. Am I supposed to just call up Samsung and say I need a second-hand phone repaired? I mean I can't really call AT&T because this phone is technically with a different account, correct? And Best Buy didn't sell the black tie program with this phone, so no use calling them.
Thanks in advance. (btw, my phone isn't broken, I am just asking for future reference.)
itszcharlie said:
Okay, so I have a Galaxy S4 from AT&T purchased around September 2013 at a Best Buy. I originally bought this phone off Craigslist, but the guy did not give me any documents besides the box and accessories.So no receipt. I read on XDA people claiming warranty and asking about how to unroot. I'm not rooted or anything, I am basically using this phone like how Samsung and AT&T intended it. My question is, how does one go about getting it repaired or replaced for warranty? I know from Apple you can walk into a store and walk out with a replacement refurbished phone. Am I supposed to just call up Samsung and say I need a second-hand phone repaired? I mean I can't really call AT&T because this phone is technically with a different account, correct? And Best Buy didn't sell the black tie program with this phone, so no use calling them.
Thanks in advance. (btw, my phone isn't broken, I am just asking for future reference.)
Click to expand...
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Very easy, just go to the samsung website and chat with an adviser if you have a problem. They will walk you through general troubleshooting and then if that doesn't fix it, you can send it on for repairs.
I bought a used GS4 off CL and sold it to a guy. Didn't test out the camera but he told me camera did not work. After troubleshooting and researching online, it appeared to be a hardware problem. Logged on, they checked the serial number and saw that it was manufactured in Jun of this year, so still under warranty. They printed a 2 day shipping label for me, repair took about 3-4 days, then they sent it back working UPS 2 day!
awesome. not as convenient as apple, but if its that easy, cool thanks.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
I posted the below in response to another thread but thought I might as well create a thread to get a more definitive answer on the issue of whether or not LG/Verizon/CarrierX will honor its manufactures warranty if you bought your phone 2nd-hand through Ebay/Craigslist/ect.
Here's my OP, did I just get lucky or is this really how the warranty program really works?
If I'm correct, I hope to dispel the misunderstanding many XDA'ers may have about their warranty and have the fully functional phone they deserve. But please correct me if I'm wrong.
topurdue said:
I didn't have a choice about taking it back to Verizon. I bought it off of CL and it was probably one the original owner had replaced. So, returning it isn't an option for everybody. I tried many things that didn't work also, but this app did and it's why I shared.
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incubus2 said:
I bought my Verizon g2 on swappa so I am in the same boat. I don't know what this magic app does but works for me. Thanks for sharing.
Sent from my VS980 4G using Tapatalk
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I used to think the same thing but this is actually FALSE.
I bought my used G2 off of Ebay and was having problems with the speaker port. So I just brought the phone into Verizon, they confirmed the speaker port wasnt working, looked up my account (im sure they can see whether or not I bought it directly from them) and they had a new phone mailed out to me, no questions asked.
I believe its because the phone is still less than a year old which is covered under LG's manufacturers warranty program not Verizons. Therefore its LG's money, not Verizon's. Why wouldnt Verizon go through the trouble of keeping their customers happy when it doesnt even cost them anything.
Now it might be different once the G2 hits the one year mark. And maybe I just got lucky as I didn't volunteer any info about the Ebay purchase, cuz I was already getting what I wanted anyway. Either way, you have nothing to lose and a brand new G2 to gain if you at least try.
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My imported g2 d802, they wouldn't honour the warranty in the uk and couldn't tell me who to contact. Bought off eBay from someone who purchased it and didn't like it.
Sent from my LG-D802 using Tapatalk
I have no experience outside of Sprint, but with the way my replacement program works, I pay $11/month on my Sprint bill and no matter WHERE my phone came from, defects are fixed(or the phone is replaced) for free. 1-year manufacturer coverage doesn't matter.
If I didn't pay for Sprint insurance, I'd have to mail the phone to LG's warranty department, and I'd have to be within one year. I was told the exception to this is a "known issue", kind of like a manufacturer recall, where so many people have the same defect that Sprint will perform swaps on behalf of the manufacturer even if you don't have insurance. These are rare, I guess because the mfr has to put out a bulletin or something like that admitting the flaw.
Of course, the insurance also helps if I drop or lose the phone. Which is not manufacturer/warranty-related.
It sounds like you might be enrolled in VZ's insurance?
Sent from my LG-LS980 using Tapatalk
When you buy phone that have suffix from your country you can make "purchase agreement" and it will be taken into account if you have everything.