Database Users

Waranty on TMobile G1 bought off of eBay

Hey guys,
Basically bought a g1 off of ebay about 6 months ago, and now the screen doesn't work. It should be covered by warranty, but HTC said tmobile look after it, and tmobile said because im not a customer HTC look after it? and so no one is taking responsibility.
Any ideas or advice?

sounds like big nusiness to me, just raise hell, tell HTC how much you have loved their customer service in the past and that you would hate for them to put a black mark on their own record. i would really hate to move to another phone company but if they refused to fix the phone as it is under warranty then i would

Yeah... it sucks a bit, when i try to live on the 'cutting' edge and buy stuff before it's sold locally... I'm gonna just cause a big fuss over it...
The most annoying thing, is it's the second g1! The first one I had, had a bad trackball. I noticed it straight away and sent it back to the seller, but it got 'lost' in transit. So i lost $500 usd on that one.... I'm not preprared to lose another $500!!

scrub scrub

breaultm said:
Don't bother trying to go through T-mobile. If it isn't bought through them, they can not and will not help you with a warranty exchange.
Your chances of getting warranty through HTC is slim unless you can somehow prove the phone is less than a year old.
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that's not too hard to do since the phone was released on October 22nd of 2008

haha, word.

haha yeah, was thinking the same thing.. it's been out for less then a year...
I just got off the phone with HTC USA and they told me the same thing again, I have to go through tmobile. I was like No, I can't. I don't have an account with them. The phone was purchased 'out-right'. They said well in that case, the only other thing i can think of is if you go to Reapirs and they gave me their number. Said their only open like 8:30 - 5. So i'll have to call back in the morning...
Like why is everyone passing it around for? I mean, im sure tmobile don't actually repair the phone, they just ship it down to HTC for repairs.. whats the big deal?

What? omg where did it go?

NEWS update from Bell for owners of i9000m

After waiting for a whole damn hour in line to get a phone serviced
They said they will not service any phone without an invoice
Also Samsung has officially extended the warranty from 15/30 days to 60 days
So any phone that dies within those 60 days it'll basically be replaced, but for that to happen you will need an invoice.
They said they are NOT honouring the eBay purchases, so anyone who purchased through eBay... good luck.
oh, also the phone must be LOCKED, if it's UnLocked they will also not service it.
Any phone after the 61 days will be serviced regardless of where it was purchased, but... for that you will need an invoice, $45 submission fee, and whatever it cost for the repair when you pick it up.

I sure hope I get a new handset - I'll note the IMEI/production date # when I get my replacement back in a few weeks.

i'm pretty sure you will, most Bell stores and resellers are in back order due the low stock of the phone
mainly because of all the repairs and exchanges needed

AllGamer said:
...So any phone that dies within those 60 days it'll basically be replaced, but for that to happen you will need an invoice...
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What issue is this? Are you referring to the issue people are having with the phone turning off on it's own. Or do you mean the phone completely dies and your not able to turn it back on at all?

it's for any type of service you want to do with the phone

AllGamer said:
it's for any type of service you want to do with the phone
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? What did you do with your phone? Mine's just fine. I'm confused and did I did not read much on here since the last few days.

my phone is fine, i was just doing a favour to the guys in USA having trouble with getting the phone serviced by Bell "because you don't have an account with us, we have no way to charge you"

*crosses fingers* Hopefully mine won't wig out.

It's my phone. Luckily the original owner still has the invoice so we should be able to get it repaired unless Bell comes out with another excuse.

Guess I better put those how to re-lock instructions somewhere safe...

Yeah, kinda jumped the gun buying itslick off ebay, make sure you print out the ebay invoice for records.
You can still get it serviced after the 60 days period
garyHal said:
*crosses fingers* Hopefully mine won't wig out.
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Sent from my GT-I9000M using XDA App

I bought mine at Best Buy. They WON'T honour it AT ALL! So they send me to a Bell store. The Bell store sends me back to BB. BB sends me back to Bell... this happens 4 more times in each store, which ends up with me really pissed off cause I have a receipt for the phone that I bought out right from BB. BB totally refuses to exchange my phone, and says you have to go to the manufacturer now, so the tech at the bell store said since I didn't buy the phone from a "Bell store" they can't replace it and they can only send it out for repair. EVEN THOUGH its been way LESS than 30 days. (18 to be exact) So, I had no other choice but to send it out to be repaired. Its been 2 weeks, and still "out for repair". They tell me to check back next week. I can't believe I couldn't even get an exchange since my phone definitely qualifies under Samsung's DOA (30 days) policy, and the bell tech even admitted it too. Who cares where I bought it from! I have a Best Buy recepit, and OBVIOUSLY BB gets their stock from BELL!
So the 60 day period for exchange is ONLY if you bought it from a BELL store. >.<

YG007 said:
I bought mine at Best Buy. They WON'T honour it AT ALL! So they send me to a Bell store. The Bell store sends me back to BB. BB sends me back to Bell... this happens 4 more times in each store, which ends up with me really pissed off cause I have a receipt for the phone that I bought out right from BB. BB totally refuses to exchange my phone, and says you have to go to the manufacturer now, so the tech at the bell store said since I didn't buy the phone from a "Bell store" they can't replace it and they can only send it out for repair. EVEN THOUGH its been way LESS than 30 days. (18 to be exact) So, I had no other choice but to send it out to be repaired. Its been 2 weeks, and still "out for repair". They tell me to check back next week. I can't believe I couldn't even get an exchange since my phone definitely qualifies under Samsung's DOA (30 days) policy, and the bell tech even admitted it too. Who cares where I bought it from! I have a Best Buy recepit, and OBVIOUSLY BB gets their stock from BELL!
So the 60 day period for exchange is ONLY if you bought it from a BELL store. >.<
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Is this standard operating procedure across the board for Canadian carriers? If so it is a total night and day difference from us in the States where the point of sale is responsible for 30 days, Carrier for the next 11 months, and the manufacturer stays out of it.
The only manufacturer I have ever had honor a warranty directly was HTC and that was after hours of arm wringing over the phone.

Brutal! The damn thing is locked to Bell's network, Best Buy is an authorized seller of Bell phones and plans. I got mine from Best Buy on launch day for the 99 buck sale with $75 gift card. The next day I went to a Bell store to swap numbers with my other phone and got the phone insurance while I waited. They have to give me a new phone even if I smash it on the counter right in front of them. Covers wear and tear also.
Sent from my GT-I9000M using XDA App

HTC and Palm were very straight forward if you purchased the phone unlocked from factory, they will not hesitate to give you a RMA number to send the phone back for repairs
Bell has always been a biatch to deal with, in ANYTHING.
Samsung has their hands tied due their Exclusive Deal with Bell, so... until that exclusive deals expires, Samsung wont be able to help you directly.
by late October when Rogers releases the Galaxy S (AT&T model) things should have settled down by then, and it should be a better experience dealing with Samsungs own Customer Service rather than Bell's well known nightmare CS, same crap from Rogers CS, that's why i switched to Fido, they are only CS that are more human

May i know what u mean about lock and unlock for hanfphone
Sent from my GT-I9000 using XDA App

AllGamer said:
that's why i switched to Fido, they are only CS that are more human
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But isn't Fido owned by Rogers? Odd that they run them independently with different policies like that.

SIM lock / unlock
originally this model i9000m was locked to Bell, no body else was supposed to use it outside of Bell
so if you send it your phone for service, other than Flash related problem, they will know your phone was unlocked
if the flashed is screwed up, they can't check it at all, and that will pass
but if the phone is bootable, and they can get into the OS, then they'll know if it was SIM unlocked or not
like if you are sending the phone for service because of a screen problem, or speaker problem, or some other thing that does not involved a dead phone
so either kill it good before you send it in, or wipe all traces of evidence

decepticon said:
But isn't Fido owned by Rogers? Odd that they run them independently with different policies like that.
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yeah, thanks goodness they are run separately
it's because they are expecting to sell it back out at some point

AllGamer said:
yeah, thanks goodness they are run separately
it's because they are expecting to sell it back out at some point
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Click to collapse
Next trip to Canada I am getting a Fido prepaid account then to support a decent company. Usually I just get a Rogers SIM if my prepaid account is inactive (Rogers keeps them active for 2-3 years without adding funds.)

[Q] samsung vibrant replacement with traded phone

Okay, so my samsung vibrant was a traded phone but now I am starting to get some random shutdowns, reboots, and the bezel 1/3 up is starting to creak badly. These issues did not occur when I traded the phone and for the first 2 weeks. Now it is starting to crap out. So can tmobile detect the phone as traded and if they do can I still get the replacement?

Now I Don't Know The Rules...BUT
No They Don't Honor The 1 Year Replacement
BUT If You keep Calling And Asking One Person Will Eventually Give In And Exchange It

What is a "traded phone"?
-bZj

The warranty only applies to the original user of the phone. So unfortunately you are out of luck. And yes they can check if you are or are not the original user. It'll either show when your warranty ends or show warranty not verified because that imei was registered on someone else's account.
Sent from my HTC HD2 using XDA App

down8 said:
What is a "traded phone"?
-bZj
Click to expand...
Click to collapse
Like He Traded A Nexus One For The Samsung Vibrant

deviusdragger said:
The warranty only applies to the original user of the phone. So unfortunately you are out of luck. And yes they can check if you are or are not the original user. It'll either show when your warranty ends or show warranty not verified because that imei was registered on someone else's account.
Sent from my HTC HD2 using XDA App
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Actually, if you have phone insurance, you can still exchange it as long the phone have been used for at least 3 month. The imie will be registered to the new phone number once you start using it. This is what i was told by a tmo rep when i tried to file a lost phone claim. Just don't tell them it's a traded phone.

So will samsung still honor hardware faults like htc even if the warranty is voided?

Im a rep, and asurion will only give you a new one if you broke it or has any kind of damage, they are not a warranty dept.

If I buy a MT4G on ebay... Can I get "good" screen...

If I buy a MT4G on ebay and I don't get the "good" screen, can I warranty it?
How would you go about buying a MT4G for a good price and getting the better screen?

I bought mine on ebay and still got it replaced by Tmobile for free. You buy the phone, wait a few days for your IMEI number to go into their system, then contact customer service (I did it through online chat), don't mention anything about where you bought it just say that you have a MyTouch 4G and the screen looks washed out etc., and they should send you a replacement.

i have a mytouch 4g and had it replaced only because i bought it brand spanking new. if the mt4g has ever been activated on another persons account they will not warranty it, they will say the warranty is not valid. the reason i know this is because my husband had a vibrant that we bought off craigslist and because the phone had already been activated on the girls account they would not honor the warranty because they can tell that you were not the first to use the phone. i hope this helps

I've bought multiple phones off Craigslist and had them all replaced through warranty. Some of them more then once. As long as its still under the one year warranty you should be able to get it replaced. Can't speak for other people though. I was never denied or even given a hard time about an exchange.
Sent from my HTC Glacier using XDA App

nvmehaterz said:
i have a mytouch 4g and had it replaced only because i bought it brand spanking new. if the mt4g has ever been activated on another persons account they will not warranty it, they will say the warranty is not valid. the reason i know this is because my husband had a vibrant that we bought off craigslist and because the phone had already been activated on the girls account they would not honor the warranty because they can tell that you were not the first to use the phone. i hope this helps
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Did you go through T-Mobile or HTC?
el-jodio said:
I've bought multiple phones off Craigslist and had them all replaced through warranty. Some of them more then once. As long as its still under the one year warranty you should be able to get it replaced. Can't speak for other people though. I was never denied or even given a hard time about an exchange.
Sent from my HTC Glacier using XDA App
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This makes sense if you go through HTC.

DisturbedAle said:
Did you go through T-Mobile or HTC?
This makes sense if you go through HTC.
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I went straight through T-Mobile customer care.
Sent from my HTC Glacier using XDA App

Yea I bought mine off ebay and had awsome screen quality off the bat so I had no need to return mine to tmob's

I have a bad screen. Who cares?! Unless u stare at your phone from an extreme angle... I never did understand the problem. I can understand knowing there is a better screen and expecting it for the money though.
Plus mine can overclock on any kernal at any setting out so far with zero freezes. Does your "good" screen do that?

jjlean said:
I have a bad screen. Who cares?! Unless u stare at your phone from an extreme angle... I never did understand the problem. I can understand knowing there is a better screen and expecting it for the money though.
Plus mine can overclock on any kernal at any setting out so far with zero freezes. Does your "good" screen do that?
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I was telling myself the same thing until I went back to the tmobile store, found one with a good display, and compared them side by side. I'd seen the pictures and videos, but in person, it really was a night and day difference.
Since looking into our screens is ultimately a lot of what we all do on a smart phone, this is something I definitely would not compromise on.
Sent from my HTC Glacier using Tapatalk

[Q] Can I insure my phone through T-mobile?

So here's my situation:
My sister and her best friend recently jumped on the same plan together (my sister's existing plan) and my sister got her friend the Sensation. However, as it turns out, her friend was more interested in taking my sister's old Mytouch 3G Slide (shocking I know). Anyway, my sister and I are now trading--my MT4G for her unused Sensation.
Now, can I call T-Mo and let them know I now have a Sensation so that I can get the proper insurance? I would assume since my sister paid for the phone she's free to do what she wants with it, but I thought maybe there was a stipulation to selling the phone shortly after buying it with a new line. I figure I'll have to give the IMEI number or SN when I let them know I've got a Sensation now and I don't want to get her in trouble, if I could just cancel my Asurion insurance and go with SquareTrade or something.
Thoughts? I'm a worried for nothing? Thanks!
Edit: I meant to post this in the Sensation forum, but I guess it works either way.

call them and ask them. It's as simple as that.

He is right. Just give them a call. I don't think it's going to make a difference where you got the phone. Just tell them you have the Sensation and you want to add the warranty protection plan to your account. It's like $5.00 a month and they honor it pretty well. I'm on my 3rd 4g. Let us know what they say.

Insurance follows your line, not what phone u have. As long as its a tmo phone, u r fine to just swap it and still be covered.
Sent from my Dell Streak 7

Speaking from experience in a similar situation, I'm pretty sure you can just call them up and add an insurance policy for $6/mo even though you didn't buy the device directly from them.