Related
I am an AT&T customer that uses-- used a rooted G1 from eBay. I called HTC, and they told me the manufacturer warranties on the G1 ended last month.
How likely is it that I could convince someone at the local T-mobile store to help me with a replacement?
I'm assuming not at all likely, but I've read stranger things here on xda. I'm imagining they have the phone's IMEI tied to some grand customer database to show that I'm just some bum with a G1. I do have a friend with T-mobile (and a G1), but if it is tied to the IMEI, they wouldn't just take my phone from her if I paid her?
I'm really not looking forward to buying a whole new phone, but I have accepted that this is probably my only option, so please don't flame too thoroughly.
(I did several searches, but almost none were relevant to AT&T/eBay return combo. Unless I just suck at searching.)
You are right, you have 0 chance of T-Mobile swapping or doing anything at all.
how did it break?
TMobile won't support you unless you bought the phone from them.
I called HTC last week to check on my G1 warranty since TMobile wouldn't support me. I was told (by HTC) that warranty is 15 months. Mine expires next month. Did you give them your S/N to check your warranty?
Though, if it was rooted then your warranty is void. Unless you want to pay for them to fix it for you, don't send it in. I don't know how they know if you rooted or modified anything, but if they find out you will be charged a minimum (triage) fee even if you decide you don't want to pay for actual repairs.
I sent them one that was previously rooted and obviously had been torn apart- no moisture sticker even. Told them I got it that way on Craigslist. Didnt cost me a dime besides shipping (Priority Mail $5) and time. HTC direct rules IMO.
The Triage fee is for them to diagnose it, and is only charged if you are out of warranty, or if it is your fault. The fee also includes return shipping.
I spoke to a rep, and when I gave her the S/N she said it expired on 12.25.9. I'm not sure where she was getting the date considering I bought the phone in May, but it definitely wasn't 15 months. I can't imagine the phone was already 6 months old when I bought it unless it was just sitting in a warehouse somewhere.
I had another idea though. Possibly stupid, but possibly genius, too?
What if I went to T-mo, and bought a phone without a plan. Then switched the motherboards and got a replacement for the broken one. Then I could returned the new one? Is this mad?
Not only is it mad, it would be really obvious what you did since all those void stickers would be removed in the process, as well when found out there would be hell to pay on your end for trying to fraudulantly switch devices like that. As well, the mother board has the serial # on it both physically and electronically, and this can't be changed.
Ah. I guess the good old G1 is going into a drawer somewhere until one day (hopefully) it can be un-bricked.
Since I have to buy a new phone anyway now, would anyone care to throw in their two cents for the Cliq or the X1a as a replacement Android phone under 300 without contract?
You could also get a used G1 off eBay in great condition for about $200. I got mine in perfect like new condition for $200 back in Septemeber, when I was looking they were going typically for about $225-$250 in that condition, but I waited for the best deal(took about a week of watching to get the deal I did). I would assume with the Nexus One coming out and being post X-Mas season, prices are down a bit, but will likely go back up a little come February when tax season starts.
Keep an eye out for a cracked g1 or one with other problems, then re-use the board. I see them on CL for $40-60 regularly (although none right now).
I would talk to HTC and tell them where you bought it and when, it helps if you have the transaction recorded! You should be able to convince them to cover it if you have enough proof. Nothing wrong with using the truth to your advantage.
Depending on where you live, you can find a good number of people selling their G1 on craigslist. I got bored and just did a search now.
$70 w/o battery or cover (sounds sketchy).. $100 in good condition.. $200 unlocked. Seems like the average is $150 around here.
I got mine for 100 brand new shipped from tmobile! The person didn't want it as they got a new phone so you may get lucky and get a brand new one for a real cheap price
I bought a cracked G1 on ebay for ~90USD. I found 2 within 100mi on craigslist, but both were scooped up by someone else within the first hour of being on the list.
I followed the step-by-step guide here to swap the phones' guts and now I have a locked (but not bricked) phone, and a dud.
Maybe I can still fetch a few bucks for the bricked, cracked (screen) phone.
With the Nexus out now I bet quite a few early adopters like me are switching. I got a msg from my buddy today saying once his Nexus arrives the G1 is for sale. He wants $100 for it, pretty average price around here for a working, but not mint, G1
aceo07 said:
TMobile won't support you unless you bought the phone from them.
I called HTC last week to check on my G1 warranty since TMobile wouldn't support me. I was told (by HTC) that warranty is 15 months. Mine expires next month. Did you give them your S/N to check your warranty?
Though, if it was rooted then your warranty is void. Unless you want to pay for them to fix it for you, don't send it in. I don't know how they know if you rooted or modified anything, but if they find out you will be charged a minimum (triage) fee even if you decide you don't want to pay for actual repairs.
Click to expand...
Click to collapse
Correction, TMobile will not support you, even if you bought a phone from them.
I am posting a new thread because the other related threads were misleading at best and I searched high and low for this info and finally took a chance to confirm it.
When I lost my nexus at the beginning of the month, Asurion told me they would not replace it, my only choice was a vibrant.
I tried the MT4G for this month (CA has 30 day remorse) and prefer the N1.
Called again and told them the last info I could find from August was that N1 was available from google through the developer program. I could not find any answer to the question "Is the Nexus One really still available?"
I spent the $25 to join the developer program and the answer is "YES"
I can order up to 10 at full retail.
Of course, if this were uninsured, I would just buy one off the street and I will drop the insurance because it has been a royal waste of time, but as soon as I scrape up an extra $600 (because it will likely take a while for Asurion to reimburse me), I will get it.
I went all the way through the purchase process up to the place order button, so it looks like there is no backorder or anything.
It appears the only requirement to join the developer program is a google account (can be an apps account but only certain kinds) and $25.
Edit - Fockers backed out on my "deal" only offering POS vibrant. certainly not same capability or features as N1.
Fail to see how this indicates that Asurion will cover your new N1... How about we wait and see what happens in the end.
daijizai said:
Fail to see how this indicates that Asurion will cover your new N1... How about we wait and see what happens in the end.
Click to expand...
Click to collapse
They will reimburse you up to the retail value of the phone, minus deductible, if you don't wish to use one of the options they provide you. If you want to spend the $ to join as a developer, the OP is right - they will cover you.
so are you saying they will only offer the vibrant and not the mytouch 4g?
The OP is saying that he will pony up $600 out of his pocket for a new Nexus One, which will then be reimbursed by Asurion, minus $140 deductible.
hhmm.
1. At what point can the insurance be added?
I bought my Nexus when it came out earlier this year.
I am not a developer, just a damned happy user.
2. At what point can I pay the $25 developer fee?
T-Mobile told me that they would NOT insure my Nexus cause, because I didn't have insurance on my previous phone (G1), and also because I didn't but it through them.
I really dont NEED the insurance. Jeez, I've never even dropped my Nexus. It's still pristine
But I'd rather have it and not need it ... than to need it and not have it.
When I bought my phone from Google, I called T-mobile when I recieved it and put insurance on it.
OrganizedFellow said:
hhmm.
1. At what point can the insurance be added?
I bought my Nexus when it came out earlier this year.
I am not a developer, just a damned happy user.
2. At what point can I pay the $25 developer fee?
T-Mobile told me that they would NOT insure my Nexus cause, because I didn't have insurance on my previous phone (G1), and also because I didn't but it through them.
I really dont NEED the insurance. Jeez, I've never even dropped my Nexus. It's still pristine
But I'd rather have it and not need it ... than to need it and not have it.
Click to expand...
Click to collapse
1. If I remember correctly policy says within 30 days, but I would call them anyways as they still might. When I got mine they wanted to physically see the phone first, just to make sure they weren't insuring air or an already broken phone. Made sense since I didn't buy it from T-Mo they couldn't just look it up. Bought mine on launch day, and had ins. by the end of the week. $140 deduct is way cheaper than $579 again. It did take a week to get everyone on the same page (Asurian and T-Mo) since the phone was so fresh it wasn't in any of their published list of phones yet.
2. Anytime. It's just to register as a developer. If you never buy a phone or make an app im sure Google is happy to keep your $25. Just buy the phone whenever you're ready.
I got the insurance because warranties are for *ussies. I like to void them (XBMC, DD-Wrt, cars, etc) and planned to with my Nexus as well. Since warranties are intended to only ever cover manufacturer defects, not user error, if I bricked it or fried it it's insured. Look into it, and if you can get it do it. It's only like $4.95 a month. And you're right: If you don't have it, you'll need it. And if you have it, you wont need it.
And don't fear dropping it, I have. Too many times. Almost shed a tear the first time. Til I realized this thing is so damn-well built, I have but only 3 scratches. And it has taken a couple of ugly falls.
marquez1369 said:
so are you saying they will only offer the vibrant and not the mytouch 4g?
Click to expand...
Click to collapse
Yes, thats what they did to me.
player911 said:
The OP is saying that he will pony up $600 out of his pocket for a new Nexus One, which will then be reimbursed by Asurion, minus $140 deductible.
Click to expand...
Click to collapse
They didn't let me take this path and I called 3 times talked to different people. In the final call, I said I'd prefer a G2 since it is very similar amd this very nice/polite guy went to the supervisor (so he said) and 10 mins he came back and said they woudlnt do it bcause the G2 has a keyboard and the N1 doesn't. The G2 covers the G1 he said.
So, I have now a vibrant which I am starting to like except for the GPS which is worth &^#$. However the Vibrant experience made me decide to get a Nexus S when it comes out (GPS fixed-hopefully, camera flash, 2.3, SAMOLED, etc etc).
Messing with the vibrant firmware is a tricky road though.
Funny thing, I bought a G2 and disliked it to death (except the HSDPA+), returned it in five days, tried an HD7 and settled on the Vibrant at the end.
marquez1369 said:
so are you saying they will only offer the vibrant and not the mytouch 4g?
Click to expand...
Click to collapse
That is correct at this time. I found someone to lend me the extra $500 and called asurion to make sure I had the process right and fockers said "we show reimbursement is denied for this phone because we can't go to the google site and buy it"
It's completely f'd up. The damn phone is available at retail for the same purpose it was originally sold (developer phone) and they are saying "nope".
My claim can stay open through late april, so I am going to hold on until I can find a way to force them to get me an N1 or get something better than a POS samsung vibrant.
negroplasty said:
They will reimburse you up to the retail value of the phone, minus deductible, if you don't wish to use one of the options they provide you. If you want to spend the $ to join as a developer, the OP is right - they will cover you.
Click to expand...
Click to collapse
Looks like they are not going to let me do it without a fight. I have a decent loaner phone so I am not in a huge hurry.
Has anyone had success getting asurion to cover an N1 purchased from anywhere besides google's website?
This seems like typical insurance ripoff crap. I think I will have to consider squaretrade or one of the other "write a check" type providers for my next phone. I sure won't do assurion anymore unless it is just until I get another policy in place.
wonder if they'll offer the nexus s as a replacement instead of the vibrant/G2
resinous said:
wonder if they'll offer the nexus s as a replacement instead of the vibrant/G2
Click to expand...
Click to collapse
Almost certainly not. They don't even offer the G2, only the POS vibrant.
About two weeks before my claim, they changed the way they work with T-Mobile.
They only authorize phones that T-Mobile sells and T-Mobile ships out the replacement handsets from their own warehouse.
This doesn't make sense for a phone that is unlocked and is just using T-Mobile service, but asurion seems to be saying they only provide replacement phones that are sold by carriers no matter what you think you are insuring with them.
resinous said:
wonder if they'll offer the nexus s as a replacement instead of the vibrant/G2
Click to expand...
Click to collapse
LOL. Heck, Tmobile USA won't even be insuring the Nexus S!
675 Trip said:
Almost certainly not. They don't even offer the G2, only the POS vibrant.
They only authorize phones that T-Mobile sells and T-Mobile ships out the replacement handsets from their own warehouse.
Click to expand...
Click to collapse
Yep. Happened to me, the first vibrant had a greenish screen so I cried foul but came with a *T-Mobile* 1yr warranty in the box, so they bounced me to TMO who shipped me a replacement one, refurb as well. Came from the same address and in the same box as the original.
They were nice during the whole very long process (seems I was lucky, I saw tons of people on the web claiming they were quite rude).
I'm not hating the Vibrant so far -although I tried to reject it in every possible way-. Has a nice screen and doesn't have the 3G issue I had until the last day and my GF's still has. Miss Froyo and an easy way to install roms. Has a freakin' awesome camera....
galaxys said:
LOL. Heck, Tmobile USA won't even be insuring the Nexus S!
Click to expand...
Click to collapse
shame. wow not even allowing people to replace with a G2
How much are Vibrants going for on Ebay? Perhaps get the Vibrant and sell it. Cash money toward a Nexus
OR
Just call can keep complaining. Say you were instructed to buy the phone and get reimbursed. Tell them you "now" have the phone and are awaiting reimbursement.
ELSE
Tell them you want all of the money you paid to them refunded since they are running a fraudulent scam of a business.
I just went through something like this (not exactly) with Asurion. You pay $5 a month. I had a Motorola Cliq and it was junk. Regardless I smashed it. The deductible was $120. wtf. I could buy a new one for less as my line was eligible for an upgrade.
Needless to say I purchased a MyTouch 3G Slide, in which case my GF left 4 days later. Moral of the story: Don't buy chicks phones and don't pay for Asurion crap. I broke the motorola on accident btw.
bought a brand new N1 the day google announced the NS and right away i called Asurion and added the the insurance.
GHOST99K said:
bought a brand new N1 the day google announced the NS and right away i called Asurion and added the the insurance.
Click to expand...
Click to collapse
Exactly and if you try to make a claim, they will offer you a Samsung Vibrant AND THAT'S IT!
I need to find my actual contract to see if there is any fine print I can take advantage of. Online I read something in one policy that they would replace it with a device with the same capabilities. I am not sure that is in mine.
You're better off buying a squaretrade policy, it looks like, and just holding the assurion policy for the 30 day grace period before squaretrade takes effect. If you buy squaretrade same day as purchase, no waiting period.
If squaretrade can't fix or replace, they write you a check.
Okay, so I have Family Mobile. Rebranded pre-pay service sold through Wal-Mart, powered by T-Mobile. Last week I bought a MT4G from a friend to use on my service. Today for some reason, suddenly the WIFI has been WEAK, like unless I literally sit right next to my router I'm out of range. No drops of the phone, nothing. I take VERY good care of it.
My question is, seeing as I'm not officially a T-Mobile customer, is there any way I can get a warranty replacement, and if so how? Would I have to deal directly with HTC? I have no clue what to do here...
Thanks in advance!
I'm wondering the same thing.. Mine broke
All phones come with a one year manufactures warranty on it. Although you may have to have your friend call it in, I'm not to sure about that part. Also if your rooted you will need to change everything back to stock to be processed under warranty.
Sent from MyTouch 4G: CM7 RC2 using XDA App
I emailed HTC and they said that I could get warranty work through them, I just wont have a phone until it's done. Now to begin the unrooting process!
If you had your friend who originally got the phone, call tmobile, they could do a warranty exchange, and that way you could keep your phone till the new one came in the mail...
Sent from MyTouch 4G: CM7 RC2 using XDA App
T-Mobile only warranties phones that are t-mobile branded and that were bought for your line (unless you have a sales receipt but that's tough even if you do)... Even if you have Insurance & Extended warranty they will only warranty a phone bought for your line bought from t-mobile directly (receipt required if from a 3rd party dealer)...
On a better note - I noticed lately that they have been forgetting to check if it was purchased for your line as they forgot with my HD2 which I got on CL from someone who got a warranty exchange and had never turned used it on t-mobile... so its worth a shot...
Davidstewart801 said:
If you had your friend who originally got the phone, call tmobile, they could do a warranty exchange, and that way you could keep your phone till the new one came in the mail...
Sent from MyTouch 4G: CM7 RC2 using XDA App
Click to expand...
Click to collapse
Ummm... I got a G2 through a trade for an AT&T phone, and I have it on an EM+ plan, with insurance. I then traded that phone for a MT4G, and it turned out the one I traded for has the bad display. 2 days after I got it, T-Mo is sending me a replacement through warranty exchange. They even asked where I got it from.
So yeah... Not sure why you think you need a receipt and proof of purchase. Or maybe I just got REALLY lucky, though I doubt it.
entropism said:
Ummm... I got a G2 through a trade for an AT&T phone, and I have it on an EM+ plan, with insurance. I then traded that phone for a MT4G, and it turned out the one I traded for has the bad display. 2 days after I got it, T-Mo is sending me a replacement through warranty exchange. They even asked where I got it from.
So yeah... Not sure why you think you need a receipt and proof of purchase. Or maybe I just got REALLY lucky, though I doubt it.
Click to expand...
Click to collapse
I guess its luck because I also did this, I bought my mt4g from someone and it turned out to be that I bricked it. I called tmobile and their sending me a replacement as well. Its going to come by next week.
Someone on ebay has an HD2 for sale for a good price that he claimed insurance on. I was thinking of buying it. Does anyone know if it'll work if I buy it?
Thnx for help =D
cakinlife said:
Someone on ebay has an HD2 for sale for a good price that he claimed insurance on. I was thinking of buying it. Does anyone know if it'll work if I buy it?
Thnx for help =D
Click to expand...
Click to collapse
my mystic ball tells me that he claimed insurance on it for a reason....
i would ask for the imei # & then call htc to see if it has any warranty still on it. if it does you could buy it & hope that what ever is wrong with it will be covered under the warranty but you might be buying a very expensive paper weight. I bought mine on ebay & made sure it was still under warranty before buying it & then shipped it out to htc for repair. they replaced my phone & shipped it back 2 me 4 free. i only had to pay for the shipping there.
His description says he only did it to get another phone and that its gauranteed working. But I'm wondering if T-Mobile would care about that and block your phone?
my only concern would be it having a bad esn which shouldnt be likely since he said he did the swap himself. normally that happens when you try 2 sell a stolen phone. i would call t-mobile with the esn# to see if its bad or not.
anytime you do an exchange through t-mobile you have 2 mail back the phone thats not working or you will get a huge restocking fee = to the phones price unless it was an upgrade which i think you then can keep your old phone.
I would check the completed auctions on ebay, its on the left hand side of the page. price what the htc hd2 has sold for & then if you can get it for cheaper then the average price i would go ahead & buy it. if you cant get it working on t-mobiles network then you can always resell it on ebay & since you did your homework on how much you can expect 2 sell it 4 you wont be out any/a lot of money. i wouldnt think that it would be an issue but i also wouldnt want to give you info on something im not 100% on, best bet would be to call.
I didn't know ESN's applied to phones that use sim cards.
So if the ESN is bad then it might not work and it would just be a paper weight?
Would applying a new OS such as android fix this at all and is the ESN changeable?
Thanks for the info guys, esp htccraze
As I was writing that I was wondering it myself. Lol. I looked online at a few places and your right, t-mobile is not affected by bad esn #'s. I was with verizon till just last year so thats where I was gathering my info from, so I'm really sorry about that.
It seems as though everything should be fine then. Like I said, if you can get a good deal on it & think you'd be able to resell it around the price you paid then there wouldnt be as much risk because you'll be able to get your money back if for whatever reason you no longer like/want the phone. I don't like 2 tell ppl what they should do with they're hard earned money but as a pt seller on eBay myself I feel that papal/ebay buyer protection would have you covered if something was listed wrong or if it dont live up to the description he put in his listing.
Sent from my Desire HD using XDA App
cakinlife there are 2 options you can do. 1) As htccraze said yes you might want to call htc if it is still cover under warranty. 2) The HTC HD2 could be use under another network if the phone is unlcoked.
I would be suprised if there was no sting in the tail here
Insurance is not used just to get a new phone (most insurance phones are refurbs anyway) and the only reason it would be replaced without being sent in for repair/exchange would be if its reported lost/stolen, then the owner got it back (or it was not lost anyway)
Dodgy to say the least
If the IMEI is blacklisted, you need to provide proof of ownersip to unlock it (if you are not the original owner) in the UK that is
IMEI for the phone
IMSI for the SIM
Thanks everyone for the tips, I ended up losing the auction lol (price got too high) but now I know =D
Really appreciate all the help
Ok, it all started that I went into the store to get a replacement sim card because I was stuck on 3g. Some how my phone's prl changed when I turned on my phone. The prl was 53112 in which is 3g. Now these sim cards a suppost to be free right. They would not replace it since my phone was rooted in which it violates there policy. They would not even sell me one or replace it until I returned my phone to stock an erased my internal storage to get rid of some roms I had. They said that those files were interfering with my phone in which they did not even know what they were talking about. I argued with them for 30 mins, so I got fed up and went to best buy mobile where I originally got the phone. They gave me a new sim card and it fixed the 4g issue. I told best buy the hassle that the vzw store was giving me about being rooted. Best buy don't care if your phone was rooted. They know that people root there phones, even the guy that gave me a new sim card rooted his phone and 2 other individuals. Just beware on going to the store for a new sim card if rooted. I will never go to the store for anything. Best buy will have all my business from now on. I need to stay with vzw because of there coverage. I travel a lot.
Sent from my DROID RAZR HD using Tapatalk 2
Droid0351 said:
Ok, it all started that I went into the store to get a replacement sim card because I was stuck on 3g. Some how my phone's prl changed when I turned on my phone. The prl was 53112 in which is 3g. Now these sim cards a suppost to be free right. They would not replace it since my phone was rooted in which it violates there policy. They would not even sell me one or replace it until I returned my phone to stock an erased my internal storage to get rid of some roms I had. They said that those files were interfering with my phone in which they did not even know what they were talking about. I argued with them for 30 mins, so I got fed up and went to best buy mobile where I originally got the phone. They gave me a new sim card and it fixed the 4g issue. I told best buy the hassle that the vzw store was giving me about being rooted. Best buy don't care if your phone was rooted. They know that people root there phones, even the guy that gave me a new sim card rooted his phone and 2 other individuals. Just beware on going to the store for a new sim card if rooted. I will never go to the store for anything. Best buy will have all my business from now on. I wish my contracts were up, but I need to stay with vzw because of there coverage. I travel a lot.
Sent from my DROID RAZR HD using Tapatalk 2
Click to expand...
Click to collapse
Verizon is a joke. Thankfully, I got a new sim card without them knowing my Razr HD was rooted and unlocked
Droid0351 said:
Ok, it all started that I went into the store to get a replacement sim card because I was stuck on 3g. Some how my phone's prl changed when I turned on my phone. The prl was 53112 in which is 3g. Now these sim cards a suppost to be free right. They would not replace it since my phone was rooted in which it violates there policy. They would not even sell me one or replace it until I returned my phone to stock an erased my internal storage to get rid of some roms I had. They said that those files were interfering with my phone in which they did not even know what they were talking about. I argued with them for 30 mins, so I got fed up and went to best buy mobile where I originally got the phone. They gave me a new sim card and it fixed the 4g issue. I told best buy the hassle that the vzw store was giving me about being rooted. Best buy don't care if your phone was rooted. They know that people root there phones, even the guy that gave me a new sim card rooted his phone and 2 other individuals. Just beware on going to the store for a new sim card if rooted. I will never go to the store for anything. Best buy will have all my business from now on. I wish my contracts were up, but I need to stay with vzw because of there coverage. I travel a lot.
Sent from my DROID RAZR HD using Tapatalk 2
Click to expand...
Click to collapse
I would have told them to cancel my service and buy the phone back from me because they won't make it work on their network.
Droid0351 said:
Ok, it all started that I went into the store to get a replacement sim card because I was stuck on 3g. Some how my phone's prl changed when I turned on my phone. The prl was 53112 in which is 3g. Now these sim cards a suppost to be free right. They would not replace it since my phone was rooted in which it violates there policy. They would not even sell me one or replace it until I returned my phone to stock an erased my internal storage to get rid of some roms I had. They said that those files were interfering with my phone in which they did not even know what they were talking about. I argued with them for 30 mins, so I got fed up and went to best buy mobile where I originally got the phone. They gave me a new sim card and it fixed the 4g issue. I told best buy the hassle that the vzw store was giving me about being rooted. Best buy don't care if your phone was rooted. They know that people root there phones, even the guy that gave me a new sim card rooted his phone and 2 other individuals. Just beware on going to the store for a new sim card if rooted. I will never go to the store for anything. Best buy will have all my business from now on. I wish my contracts were up, but I need to stay with vzw because of there coverage. I travel a lot.
Sent from my DROID RAZR HD using Tapatalk 2
Click to expand...
Click to collapse
the thing about this is, you knew the risks when you rooted, and you still did it...the vzw rep didn't do anything but enforce the rules to which you agreed when you signed on the dotted line, the reason the bbm rep didn't care was because he doesn't work for verizon, he works for best buy...i'm lucky enough to live near a vzw store where they don't care if you're rooted or not, and will even talk to you about rooting and what can/can't be accomplished...but as it is, this is the exception, not the rule...i'm failing to see where the vzw rep you encountered was wrong...if you didn't like the rules, you shouldn't have signed on the dotted line(btw, i'm rooted, unlocked and running a custom rom...but if something were screwed up on my phone, i'd have figured it out before i did any of this so that i could have a 100% working phone before i went in and changed things) you can call me crazy, you can call me stupid, but i'm not the one complaining about knowing the rules and breaking the rules and then when the powers that be get wind of it they refuse to help me
Yeah, it really sucks since something as trivial as a sim card should not matter. However, on principle I have to agree with Verizon as well.
The reps don't have to be technical. They don't need to be convinced. All they have to do is enforce the rules that apply to everyone.
Trust me, I'm typically the LAST person to side with a big company lol
i hate large corporations, and silly rules and laws, but if you know the rules, and agreed to the rules by signing on the dotted line, you have no one to blame but yourself when you break the rules and things go bad for you...as i said, i'm rooted, unlocked and running a custom rom, if i change something and it bricks my phone guess what? i'm out of a phone until my upgrade. i don't expect verizon or anyone else to fix my screw up.
The only reason I'm keeping up with my $6/mo insurance is in case my $400 investment is ever lost or stolen
-- Android: It's a UNIX thing. You wouldn't understand.
Ridiculous! I had my gnex rooted and rommed for the gods and had many issues causing the need for a new sim. Not once did they complain.
Now if it was technical support you were dealing with then I could understand VZW completely. Or sending your phone in for repair replacement, insurance, etc.
They are becoming tighter and tighter doing anything to make a buck. They know they have the best coverage and will continue to hit my wallet until it's cashed.
I think their financing for phones is great for those who want an upgrade but don't have any other way.
If this happens again don't go to best buy. I would call corporate and maybe see if they have some sort of a retentions department to get compensated for your trouble.
Sent from my DROID RAZR MAXX HD
jfriend33 said:
Ridiculous! I had my gnex rooted and rommed for the gods and had many issues causing the need for a new sim. Not once did they complain.
Now if it was technical support you were dealing with then I could understand VZW completely. Or sending your phone in for repair replacement, insurance, etc.
They are becoming tighter and tighter doing anything to make a buck. They know they have the best coverage and will continue to hit my wallet until it's cashed.
I think their financing for phones is great for those who want an upgrade but don't have any other way.
If this happens again don't go to best buy. I would call corporate and maybe see if they have some sort of a retentions department to get compensated for your trouble.
Sent from my DROID RAZR MAXX HD
Click to expand...
Click to collapse
i can see it now "verizon wireless customer support, how may i help you?!" "yes, i broke the rules to which i agreed, and rooted my phone, unlocked the bootloader, and put a custom rom on my phone...and i did something wrong, and now my phone won't boot up...if you don't give me a replacement i'm going to jump ship and go to at&t" and what hte rep won't say is "oh...you'll leave if we don't give you a phone because you broke the rules and now it won't work? well here's your new device that you, yourself screwed up, and will probably screw up again and make us send you a new one" what they will say is "well, since you broke the rules to which you agreed, it'll be 599 for that new phone. oh, and if you decide you're going to jump ship to at&t that'll be 350 dollars for an early termination fee as well, have a good day"
lol when I saw the title I figured VZW screwed up like they did for me. Just prior to our upgrade I called and asked Customer Service for extra minuets because we were upgrading in a week(I asked the rep in store when looking at phones but she said call CS). The rep said "you have 100 Hurricane sandy relief minuets." Good enough..
Week later, my gf and I go in to the store and upgrade! She got an iPhone 5. I told her check it for scratch marks when the tech activated it and handed it to her. Sure enough, she pulled the protective covers off the front and back and it was scratched on the back. Well the idiot rep who upgraded us put both upgrade fees on one line. So it took 30 min or longer to get her new phone activated because they could not figure out how to cancel the previous activation/transaction because of the way he did the upgrade fees on one line!
Fast forward to the first bill. I think it was like $400 or $500. It was to high either way! Well first off we were billed a month in advance. I realize this is standard, but imo the rep should have reminded us. Typically we upgrade every ~2 years so the least VZW, ATT or any other company can do is remind you. So that explains PART of it. Here is the icing on the cake, we were billed for a voice overage because the rep who told us we had 100 Hurricane Sandy min left was in a third party over flow call center and was not authorized to tell us that we could tap in to those min. So we went over by close to 100 min. What the store rep did not tell us when we upgraded was the new share everything plan would be prorated since we were shy of our bill date by like a week. Since he did not tell us, we made the most of that week and used up almost 4GB of LTE bandwidth. So we were charged a data overage as well.
So when I call CS, the rep says he would knock off the voice overage since it was higher. However, he tried to charge us for the data still. After arguing he agreed to knock it in half. Finally after arguing more, he finally agreed to knock it off completely. to make up for all the trouble he has issued credit for both over ages and he is going to pitch in 3 accessories. I told him I was not interested in the accessories. He pushes them again at a discount price. Again, I said not interested. After further discussion he said the accessories were free and we still had credit left over plus the overage fees were wiped out. Free accessories? Why the hell not?! So I get off the phone thing everything is great and he hooked us up..
When I get my holster/kickstand case it won't fit. So I take it to a VZW third party store to see if they can get it on. He tries and then says it's bent. Call CS and they should send a new one free of charge. I call CS and they set me up a return label.After further discussion it turns out the accessories were billed to the account. I said forget this, I never asked for them. Send me a label and I will return them all rather then be charged! So she does just that.
I get the label, and ship everything back in the original packaging. Hell my gf's pos bumper case wasn't even opened because she didn't like it. I spent 2 months dealing with 10 CS agents who filled out a total of 3 "ITTS tickets." Turns out ITTS Tickets are for tracking the damn package if it is lost in transit. I told them the tracking showed it was in the warehouse in Texas since such and such date! One of the reps was a total moron. I questioned her like 5-10 min in to the convo and said look, other then accessory charges, are there any charges on the account. We go back and forth, calmly, for 45 min about late fee for this, late fee for that, fee for this, fee for that, and each time I have to say no, that was taken care of, and shes would be like oh..you're right. So 45 min in she says, well ok, can you log in to MyVZW? I said sure, and sat down at the comp. I log in, and she says you see this or that, and I am like yeah, it says credit this, or credit that. So finally I said "look besides the accessories fees, is there any other charges on the account." This time she has no choice but to say no..45 mins of bs she didn't know what she was talking about. I requested a supervisor. Waited 20 min for a supervisor. Finally she offers to have the supervisor call me back. I should have known better but I said ok..yeah no call back ever happened.
Another night I finally ask for a supervisor. This guy was far from supervisor material. The second he picekd up the phone he was trying to talk over the agent while she was getting off the line.He kept interrupting me and talking over me.I called him out on it at one point, and he said I am not talking over you or interrupting you. The next time I am talking, he does just that. Interrupts me and starts talking over me. I said I thought you said you weren't interrupting me or talking over me? I forgot what he said but he knew he was caught red handed. We went around a little bit and he finally hangs up on me for trying to stop him from babbling on about something that didn't matter.
Finally, I get some one who knows what they are doing. She did a "defill ticket" which goes to the warehouse and asks what is going on with the package and why no refund was issued. Of course she has to call me back as it takes a day or two to get an answer. She finally calls me back, and says that supposedly the accessories were not in the case! BS! One was never opened! She said she talked to her manager and because of everything I went through, they would refund me half price. I argued about how I knew one accessory, the bumper case was not even opened. I threatened to cancel service, but did no good. At this point I just wrapped it up and thanked her for her time as she did do more then any one else had. I called back a few days later and asked how much it costs to cancel service and explained what I been through over the past 2 months/10 agents later. She asks if she refunds the rest of the cost if we will stay on VZW. I think I said I would consider it, and in the end she credited the rest of the charges. We stayed with VZW but I will never trust them at their word again. The remainder of the contract is going to determine if we stay or go when it's time for a new contract. Depending on finances we may buy unsubsidized, but you want a VZW sucks story, there ya go. Can't say I feel sorry for you and your sim card situation.
balthuszar said:
i can see it now "verizon wireless customer support, how may i help you?!" "yes, i broke the rules to which i agreed, and rooted my phone, unlocked the bootloader, and put a custom rom on my phone...and i did something wrong, and now my phone won't boot up...if you don't give me a replacement i'm going to jump ship and go to at&t" and what hte rep won't say is "oh...you'll leave if we don't give you a phone because you broke the rules and now it won't work? well here's your new device that you, yourself screwed up, and will probably screw up again and make us send you a new one" what they will say is "well, since you broke the rules to which you agreed, it'll be 599 for that new phone. oh, and if you decide you're going to jump ship to at&t that'll be 350 dollars for an early termination fee as well, have a good day"
Click to expand...
Click to collapse
Hmm actually my issues were unrelated to any modifications made to my phone and we're part of the reason Verizon decided to change how they provision their sim cards... But thanks for the input bud.
If I ever wanted to leave Verizon I would do an AOL as I have unlimited data on two lines.
Verizon likes the developer community for the most part. Can you imagine how much money they save on technical support?
I'm sure there are some who don't mod but are so smart they wouldn't dream of dialing 611...but I think the majority is different.
Sent from my DROID RAZR MAXX HD
---------- Post added at 06:33 AM ---------- Previous post was at 06:32 AM ----------
Xplorer4x4 you need to call the better business bureau. Verizon has cs issues sometimes. Best thing to do next time is keep calling back until you get someone understanding on the line.
Sent from my DROID RAZR MAXX HD
jfriend33 said:
Hmm actually my issues were unrelated to any modifications made to my phone and we're part of the reason Verizon decided to change how they provision their sim cards... But thanks for the input bud.
If I ever wanted to leave Verizon I would do an AOL as I have unlimited data on two lines.
Verizon likes the developer community for the most part. Can you imagine how much money they save on technical support?
I'm sure there are some who don't mod but are so smart they wouldn't dream of dialing 611...but I think the majority is different.
Sent from my DROID RAZR MAXX HD
---------- Post added at 06:33 AM ---------- Previous post was at 06:32 AM ----------
Xplorer4x4 you need to call the better business bureau. Verizon has cs issues sometimes. Best thing to do next time is keep calling back until you get someone understanding on the line.
Sent from my DROID RAZR MAXX HD
Click to expand...
Click to collapse
if you root your phone it voids the warranty...you signed on the dotted line, you rooted, you had your phone screw up(whether or not it was because you rooted is moot)...your problem, not vzws
Here is something you need to remember. Reps in stores deal with people that have no clue what they are doing all the time. Flashing ROMs incorrectly, incorrect radios, kernels, etc can and do cause service issues. If you think that a rep is going to chase their tail around when they have no clue if you know what you are doing or not then you are wrong, especially if they have no clue what they are doing when it comes to development. Troubleshooting a device that is stock is one thing, the uncontrolled variable of your non-stock ROM is another. That being said, had you came into my location you would have gotten a SIM and been on your way. If you were still locked on 3G then that would have been the end of the troubleshooting I had for you until the phone was back to stock. It is easy to point the finger and talk about how bad people "suck", but take a second to look at it through eyes other than your own.