Database Users

Anyone in the US had a warranty claim with Expansys-USA?

Hello! Has anyone in the US had to do a warranty claim with anyone they've purchased an International Note from, or specifically Expansys-USA? I'm thinking about ordering one from them but am having a difficult time getting them to respond to questions about warranty coverage.

Couple of guys said there is a two-year warranty with it. Can't find it through their website.
See this about the warranty from other buyers.

Awesome! Thanks so much! I've been waffling back and forth with the International vs. AT&T versions, back and forth for weeks. I wanted to make sure there wouldn't be any future issues with apps from the Market not behaving because of where I am, etc. I'm mostly going to be using it for music, digital sketching, maybe some movies. I'm hoping Sketchbook Pro gets going soon with it.
legender said:
Couple of guys said there is a two-year warranty with it. Can't find it through their website.
See this about the warranty from other buyers.
Click to expand...
Click to collapse

there's no warranty with any international note from any online retailers.
No matter which site you choose, you have to send it to Samsung out of the country. Expanysys does not offer warranty but helps a little if you need to send it on
Sent from my Galaxy Note using xda premium

Now I'm waffling again. *Laughs* I'm also reading up on LTE, trying to figure out if it's worth it or not. (I'm in Seattle.) I've got a 75$ amazon credit that I can use from Expansys (Through Amazon payments), plus I believe there's a 20 dollar off coupon, so that's nearly 100 bucks off. I don't know what price the AT&T out-of-contract Note will be, but...

Gumtree Scam..

Hi Guys Need you advice.
I bought new samsung galaxy s3 from Gumtree guy sold it for £350. It was advertised that its unlocked on all networks. When I bought it of him it was working on Vodaphone. I rang orange to get microsim which arrived 3 days ago. I waited for text message for new sim but no message arrived after 24 hours so i rang orange asked why sim isnt active. Orange asked me for phone IMEI number which i provided found out that phone is blacklisted.
when i bought the phone guy said that he has reciept upon receiving the phone he said its at home but will give it tomorrow. So i took his pictures on Galaxy S2, made him sign the agreement and recorded him. I also took picture of gumtree ad and have his IMEI number. I rang the guy yesterday after orange telling me its blacklisted to say why did you sell me lost/stolen phone he said he will speak to vodaphone and see they can unblock it (strange). He rang after couple of minutes later said phone wont work on orange network only on vodaphone and offered me refund straightaway. At this point all i wanted was money back and then report him.
I got the refund now but asked him why he tried selling contract lost phone to me. He said he had previous phone stolen so they sent him new phone which he sold to me at point of sale he did not say he has on contract. I think he tried to scam me but i had all the proof to proof he sold me lost phone which he tried to do insurance scam.
I rang Vodafone to tell them what happened girl said all they can do is blacklist the phone (call center i rang was in Egypt) noting she can do. So i rang sales team who put me through to Customer services in uk i told them the same story but he said call in the morning system is playing up.
I have now bought sim free from carphonewarehouse today for £495
What do u guys suggest about this should i report him again and leave him to scam others (which i do not want) i dont want to go through hassell if its too much.
What would you guys do in this situation,.
Sorry about grammar and English

First of all I would report him to Gumtree to stop him from scamming anyone else on there.
Sent from my SGS3 on Omega v9.0 using XDA Premium

Secondly if you can find the network that blocked the phone it might be worth asking them your options if any to remove block.
Seller has commited fraud unless you where informed phone was blocked.
jje
Sent from my GT-I9300 using xda premium

He said he had previous phone stolen so they sent him new phone which he sold to me at point of sale he did not say he has on contract.
Click to expand...
Click to collapse
Thats bollocks.
The device IMEI is unique across all devices, including replacements for stolen devices. So if it is blacklisted, that (usually) means it got stolen and has been blocked due to a police-report by the victim.

Punch line: avoid gumtree. I had a similar situation in the past.
Sent from my GT-I9300 using xda premium

fbloise said:
Punch line: avoid gumtree. I had a similar situation in the past.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Could you post details of where you met up or what he looks like? I just had my S3 stolen yesterday and I think I may have a rough idea of several people it could have been who pick pocketed me. It's gutting, but I just want to get to the bottom of it now.
I'm going to have the IMEI blacklisted tomorrow, but ideally I wish I could just get the phone back. I'd even have been happy to buy it back off him but whoever took it has turned it off and I'm stuffed.
Any help would be much appreciated.

The guy offered you a refund and apologies to you. Then he gave you the money and sort the problem! I think its an honest mistake which could happen to anyone (but the phone working on Vodafone does not seems to be blacklisted, otherwise it would not work on vodafone as well.) Just avoid buying these kind of things of gumtree in the future, or ask for a prof of purchase

cyrexking said:
The guy offered you a refund and apologies to you. Then he gave you the money and sort the problem! I think its an honest mistake which could happen to anyone (but the phone working on Vodafone does not seems to be blacklisted, otherwise it would not work on vodafone as well.) Just avoid buying these kind of things of gumtree in the future, or ask for a prof of purchase
Click to expand...
Click to collapse
Totally agree, guy would not refund money if it was stolen..
Sent from my GT-I9300 using xda premium

Totally agree, guy would not refund money if it was stolen.
Click to expand...
Click to collapse
Let's theorize that it was stolen. Two scenarios are possible:
a) he didn't know it was stolen and bought it from someone else too
b) he knew it was stolen but didn't want OP to go to the police so he just refunded the money. OP stated he had his voice and picture on record, so he might have panicked when he was confronted with the fact that the buyer knew it was stolen.

Yeah I have my doubts too of Gumtree... However I did buy this new One X there for a little cheaper than the shops, but it was a sealed one... I don't buy opened phones...
Sent from my HTC One X using xda premium

Even if it was a scam, the intended victim wasn't you, or he wouldn't have refunded the money.
The victim in the this case is probably Vodafone or a third-party insurance company, and if they don't care enough to do anything about it... well then they have no one to blame but themselves.
He wouldn't have let you see his face if he was going to scam you: even someone who doesn't understand what blacklisting is, would just assume the phone was defective and attempt to get a refund anyway.

When I buy a phone off Gumtree, I test everything before I hand over any money. I always do a IMEI check as well to make sure it is not blacklisted and I find out who's name the phone is registered in. These are the steps everyone should make when buying a pre owned phone.
Sent from my SGS3 on Omega v9.0 using XDA Premium

I agree with others, if he wasintending to scam you, you would never got a refund that's how scammers work. I believe it was either an honest mistake or an insurance scam, not an intention to scam you.
Sent from my GT-I9300 using xda premium

He clearly tried to scam me but I took his picture, got him recorded, voice recording of him talking to me about the phone. He only refunded me because I had evidence that he sold me the phone.
Sent from my GT-I9300 using xda premium

I'm surprised by how many S3's are for sale on Gumtree, many state that they are sealed in the box ?
is there another scam or something that they maybe selling stolen from shops warehouses etc that would allow this ?
ie they may work for a while but then are blacklisted and become useless ?

Peeely said:
I'm surprised by how many S3's are for sale on Gumtree, many state that they are sealed in the box ?
is there another scam or something that they maybe selling stolen from shops warehouses etc that would allow this ?
ie they may work for a while but then are blacklisted and become useless ?
Click to expand...
Click to collapse
First post in a dead thread ?????WHY ???
jje

Gumtree is fine but you need to do the deal "in prerson" so you can test devices out first etc.

JJEgan said:
First post in a dead thread ?????WHY ???
jje
Click to expand...
Click to collapse
Sorry ...........................is there a law against that ? :crying:
I just found the topic when doing a search on Galaxy S3 ads on Gumtree as I am in the process of trying to purchase one and they seem to be a lot cheaper on there than say Ebay, and thought that you guys might have the answers to why ?

JJEgan said:
First post in a dead thread ?????WHY ???
jje
Click to expand...
Click to collapse
There's nothing wrong with that.
Sent from my GT-I9300 using xda premium

Peeely said:
Sorry ...........................is there a law against that ? :crying:
I just found the topic when doing a search on Galaxy S3 ads on Gumtree as I am in the process of trying to purchase one and they seem to be a lot cheaper on there than say Ebay, and thought that you guys might have the answers to why ?
Click to expand...
Click to collapse
I would agree with the other person, do the deal in person Then you can test the phone before you buy it.
Sent from my GT-I9300 using xda premium

Any way for a person in U.S. to get Samsung warranty service on international Note 2?

Is there any chance a person in the U.S. can get warranty service from Samsung even if its the international version?
I want to get the international version instead of the att version but I'm worried about if something goes wrong I'd be screwed
p.s. searched for "warranty" but no results.

ap3604 said:
Is there any chance a person in the U.S. can get warranty service from Samsung even if its the international version?
I want to get the international version instead of the att version but I'm worried about if something goes wrong I'd be screwed
p.s. searched for "warranty" but no results.
Click to expand...
Click to collapse
I highly doubt it, in case of a repair or exchange you would have to sent it in to the seller you bought the phone from for warranty, or have it fixed in the US and pay for it yourself..

You're on your own, unfortunately. Samsung will not help you. That's part of the risk with international models in the US. FWIW, I've never ever had an issue that required warranty service, on any phone (and I've owned like 20).

FWIW Handset insurance thru AT&T covers any phone as long as you use their carrier. The deductible for the Note 2 is $199.
Sent from my GT-N7100 using xda premium

Guys just read the Samsung warranty terms. As long as it was purchased and used in your own country, it doesn't matter where it was made our where your vendor ordered it from.
"This limited warranty begins on the original date of purchase, and is valid only on products purchased and used in the Canada, and does not include transportation, installation, removal or reinstallation. To receive warranty service, the purchaser must contact Samsung for problem determination and service procedures. Warranty service can only be performed by a Samsung authorized service center. The original dated bill of sale must be presented upon request as proof of purchase to Samsung or Samsung's authorized service center. Transportation to and from the service center is the responsibility of the purchaser."
In fact, I use to work for an electronics distributor, and often if manufactures were short (I.e. Epson) , they would send us English only models (rather than English/French) or English/Spanish (u.s product) to fill orders.
If it was made by them, then they have a legal obligation to repair it.
Sent from my Galaxy Note 2 using Tapatalk 2

So that means if purchased in the U.S. and used in the U.S., newegg specifically, then Samsung should cover it?

gandalf21502 said:
So that means if purchased in the U.S. and used in the U.S., newegg specifically, then Samsung should cover it?
Click to expand...
Click to collapse
If they don't, then you'd have grounds to sue.
Sent from my Galaxy Note 2 using Tapatalk 2

If you live in the U.S. and buy an International version, you have to register it under the Samsung retail country it was intended for; i.e. if it was bought in the U.K., you would go to Samsung.co/uk Once it is officially registered with them, you then have to send it overseas to have it fixed. I had to do that with my Samsung Galaxy Tab.
I called AT&T and T-Mobile here in the U.S. first since I was using their sim cards, but they said that they didn't have the necessary software to fix an International version and I would have to send it to Samsung Service Centre. They third party it out to another company and they "lost" it for about 2 months. I finally got it back about 2 1/2 months later. Several phones calls and emails to them and UPS and about $250.00 in shipping(I sent it expedited) and then the charge of about $100.00 to fix a then "bricked" phone, I got it back!
I think if you buy from some places, they do offer warranties through a third party, so it might be better to go that route.

It seems that the only viable option to cover the International version is through third party coverage.
newegg.com is offering a one year coverage for $59.99 from a vendor called servicenet.com.
Does anyone know of any competing services, for either better price or coverage?

Reuven007 said:
It seems that the only viable option to cover the International version is through third party coverage.
newegg.com is offering a one year coverage for $59.99 from a vendor called servicenet.com.
Does anyone know of any competing services, for either better price or coverage?
Click to expand...
Click to collapse
I bought that warranty, on sale at the time for $46. I was wondering how good they actually are at servicing the phone? Nice thing compared to Squaretrade is there is NO deductible!

EP2008 said:
If they don't, then you'd have grounds to sue.
Sent from my Galaxy Note 2 using Tapatalk 2
Click to expand...
Click to collapse
lol lawyers itt
Nobody is successfully suing anybody. International phones were never intended to be sold in the US. End of story. If you live on Mars and get an international unlocked phone from Newegg, you can't just go and sue Samsung because they originally produced the product for, say Brazil when you are a mars resident. They will say "you need to be a Brazilian resident for warranty coverage since this device was produced for and intended for Brazil." and that will be the end of it. You are not a resident of Brazil so end of warranty claim attempt.
You will sit on mars with a broken phone and no help. Had you purchased a phone intended for Mars, you would then have a 12 month warranty. You did not do that therefore you have zero warranty.
End of legal proceedings.
But by all means, everyone should go sue everyone. Git em boys!!

ericshmerick said:
lol lawyers itt
Nobody is successfully suing anybody. International phones were never intended to be sold in the US. End of story. If you live on Mars and get an international unlocked phone from Newegg, you can't just go and sue Samsung because they originally produced the product for, say Brazil when you are a mars resident. They will say "you need to be a Brazilian resident for warranty coverage since this device was produced for and intended for Brazil." and that will be the end of it. You are not a resident of Brazil so end of warranty claim attempt.
You will sit on mars with a broken phone and no help. Had you purchased a phone intended for Mars, you would then have a 12 month warranty. You did not do that therefore you have zero warranty.
End of legal proceedings.
But by all means, everyone should go sue everyone. Git em boys!!
Click to expand...
Click to collapse
Not sure what your point is.
Samsung CLEARLY states that as long as the phone was purchased and used in the country where is warranty is being claimed, then they'll fix it.
Your mars example is stupid, since Samsung doesn't have an office on Mars
Sent from my Galaxy Note 2 using Tapatalk 2

really depends on the situation. but don't expect anything.
-call them describe your situation, maybe tell them you are relocated oversea after you bought a phone
-file an complaint
Samsung sell different phone in different country. you have an att phone broke and you want it be repaired in Uk, not a chance.

I don't know about other import retailers, but if you purchase an imported Samsung device from Negri Electronics, Samsung will honor the warranty regardless of where you live. The only stipulation is that you include your proof of purchase from Negri Electronics when you submit your claim. Alternatively, you can send your device into Negri and they will forward it to Samsung for warranty service. Just an F.Y.I.
Sent from my GT-N7100 using XDA Premium HD app

I have a hobby is cell phone/mania (I changing phones every 3-4 weeks)
Long time ago I bough Galaxy Note (exynos). Then that phone appeared in US but it was different- Snapdragon. I did hardbrick (I was one of the first before the mass epidemic).
I call to samsung US they sad your phone from Europe we got different here. (call to europe)
So I called there, they sad you located in US, we can't help you.
(after hard brick my motherboard was ****ed, no one fixed).
But here is different. We got same SPECS !!!!
Chance is 50/50

Best bet is third-party coverage.
On my GN1, I went with Securranty.
This time around I went with Negricare.
2-year plan on either is about $95. Both cover lost/stolen in addition to accidental damage and defect/malfunction. Deductible is $75 on Negricare.
The reason I switched companies is that I could not get ANYONE at Securranty to return a simple email inquiry. That doesn't bode well for if/when there is a problem and I need prompt resolution.

Dead S4 :(

I bought an AT&T S4 32gb from ebay brand new a week ago. It was working well & it was never rooted or custom rom installed.
I slept & woke up & this phone wasnt responding to anything i do. No boot or power at all, checked battery it looks fine & voltage output is 4.21.
I didnt open the phone, though it never got water/liquid damage. Another thing strange is its not even heating up from any side.
Wrote this thread in hope, if anyone has had in this situation & made it work again.
Im truthful to every line i wrote. Need solutions.

vivek90 said:
I bought an AT&T S4 32gb from ebay brand new a week ago. It was working well & it was never rooted or custom rom installed.
I slept & woke up & this phone wasnt responding to anything i do. No boot or power at all, checked battery it looks fine & voltage output is 4.21.
I didnt open the phone, though it never got water/liquid damage. Another thing strange is its not even heating up from any side.
Wrote this thread in hope, if anyone has had in this situation & made it work again.
Im truthful to every line i wrote. Need solutions.
Click to expand...
Click to collapse
Warranty perhaps
Sent from my SAMSUNG-SGH-I337 using xda premium

nthknd said:
Warranty perhaps
Sent from my SAMSUNG-SGH-I337 using xda premium
Click to expand...
Click to collapse
I stay in INDIA & want this model cuz its battery life is much better than International S4.
So i cant claim warranty, that was once working fine.

vivek90 said:
I stay in INDIA & want this model cuz its battery life is much better than International S4.
So i cant claim warranty, that was once working fine.
Click to expand...
Click to collapse
I dint get it...why cant you claim warranty? Warranty is for devices that were once working fine but no longer are. Warranty is through samsung themself not your carrier...so it shouldnt matter how you got it you should still have up to a year to file warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4

mg2195 said:
I dint get it...why cant you claim warranty? Warranty is for devices that were once working fine but no longer are. Warranty is through samsung themself not your carrier...so it shouldnt matter how you got it you should still have up to a year to file warranty
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4
Click to expand...
Click to collapse
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.

vivek90 said:
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
Click to expand...
Click to collapse
Dont claim it through att, claim it through SAMSUNG.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4

vivek90 said:
As I said, i bought from "ebay.com" seller, that isnt helping as the seller states, it was working when he sold to me & he doesnt wanna help. Yes you are right but i can only claim warranty if i stay in USA & if i have the receipt, which i dont have. I cant claim warranty locally as its an AT&T phone which is only sold in US.
The way around is to make it work.
Click to expand...
Click to collapse
Just to make sure you covered all your bases call Samsung tech support. See if they have any ideas
Sent from my SAMSUNG-SGH-I337 using xda premium

Can i really??
I have to call Samsung USA tech support i guess ?? But will they help i will be calling from INDIA.

Samsung doesnt want to help if he is outside the usa because it is the usa based device so they will only service it within the usa I believe via UPS mailing since they ship back only to a usa address.
Why don't you open a ebay/paypal claim to get your money back?
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

Febby said:
Samsung doesnt want to help if he is outside the usa because it is the usa based device so they will only service it within the usa I believe via UPS mailing since they ship back only to a usa address.
Why don't you open a ebay/paypal claim to get your money back?
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
That is wat i was thinkng, samsung will not believe me.
Making a claim will be unfair i think, cuz it worked well for the past week.

vivek90 said:
That is wat i was thinkng, samsung will not believe me.
Making a claim will be unfair i think, cuz it worked well for the past week.
Click to expand...
Click to collapse
I don't think it is unfair. You paid for a product that obviously was defective as it died randomly. If I buy a item from a store I expect to work, not die randomly to suck it up. Even though its a used item, you shouldn't deal with issues that perhaps the previous owner did not tell you.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

It should still be covered and you can print your Paypal receipt as proof that it was brand new if the title of the auction says brand new. I think it should be covered. You will need to register it with Samsung for warranty service. Toucan do that on their website. You probably won't even have to mention where you bought it.

galaxyjeff said:
It should still be covered and you can print your Paypal receipt as proof that it was brand new if the title of the auction says brand new. I think it should be covered. You will need to register it with Samsung for warranty service. Toucan do that on their website. You probably won't even have to mention where you bought it.
Click to expand...
Click to collapse
He is India and bought a device only covered for warranty within U.S.A terrority by law. They wouldn't be forced to service an out of country warranty. Same deal happened to my friend in europe with a U.S.A tmobile s4. He ended up shipping it to me so I could ship to them.
Then again its soley by Samsungs choice. He could try contacting their international department to see if they'll honor it for him.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

Febby said:
He is India and bought a device only covered for warranty within U.S.A terrority by law. They wouldn't be forced to service an out of country warranty. Same deal happened to my friend in europe with a U.S.A tmobile s4. He ended up shipping it to me so I could ship to them.
Then again its soley by Samsungs choice. He could try contacting their international department to see if they'll honor it for him.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
They may service it for him. I'd play with it more. Its unusual for a phone to just die like that but something could have shorted out in it. I don't know how good the electricity in India is.

I say give it a try. Call sammy and also file a claim with PayPal. He should stand by his product.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app

Im really disappointed at your suggestions, making a paypal claim is my last resort.
As previously, i bought a captivate which died the same way after a month, of i did claim thru paypal i ended up losing both phone & money.
Yes Samsung may help, international samy will not bother to help & if its USA samy i must have to call from a valid US no. right?
Hello Febby, u gave me a good suggestion, ur frnd sent it to u, but can i as im limited by the person i know in USA.
Frankly, i just wanna try something myself, to make it work & btw electricity is good, but its a little costly where i stay & power cuts are limited.

My S4 screen cracked, they never asked for a proof of purchase (but then again, they took my $200 to fix it). Maybe look into something like VIAddress, they provide a US address for you to tell companies to ship to and they'll forward it to a big number of countries for some fee.

pejhod said:
My S4 screen cracked, they never asked for a proof of purchase (but then again, they took my $200 to fix it). Maybe look into something like VIAddress, they provide a US address for you to tell companies to ship to and they'll forward it to a big number of countries for some fee.
Click to expand...
Click to collapse
OK viaddress are they reliable, how much time do they take. They didnt ask cuz u paid for it, mine is diff then urs, as its totally dead... no response at all. They might ask

I've never used VIAddress, but I've sold several thing on eBay to people who used almost identical addresses that went to this freight complex in an pharma/industrial part of our country, New Jersey. One person was Chinese and the other Russian. So I'm guessing they used this or another forwarding service... it must be good if they used it.
True, Samsung might ask you, but I think the warranty will stand by serial number and not owner. I've sold a Galaxy S3 to someone and AT&T at least, assured us that there would be no problems with the other guy making a claim.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 4

Please read forum rules before posting
Questions and help issues go in Q&A and Help section
Thread moved
Thank you for your cooperation
Friendly Neighborhood Moderator

No Warranty Worries

I'm very close to pulling the trigger on purchasing the Z2 from never-msrp on eBay, but because it is an international item there is no warranty.
I realize a lot of people here have purchased in the US. Are you guys not worried about the no warranty?

rmd0311 said:
I'm very close to pulling the trigger on purchasing the Z2 from never-msrp on eBay, but because it is an international item there is no warranty.
I realize a lot of people here have purchased in the US. Are you guys not worried about the no warranty?
Click to expand...
Click to collapse
I'm not from USA but I also don't have warranty. In my point of view it depends on your luck. I've already bought 3 phones without warranty and everything worked as it should. But on the other hand my friend had to repair his phone 2 times. It's always risky...

Where are you getting no warranty from? It comes with a 2 year warranty, granted you will need to contact the region you got it from for service. Although Sony USA told me that its covered by them too, but they can't service it because they don't have parts yet. I'm having to send mine to Taiwan for an issue. But there's definitely coverage.

Ruku1994 said:
I'm not from USA but I also don't have warranty. In my point of view it depends on your luck. I've already bought 3 phones without warranty and everything worked as it should. But on the other hand my friend had to repair his phone 2 times. It's always risky...
Click to expand...
Click to collapse
By a SquareTrade warranty!

I plan on buying from never-msrp on ebay... Seems like a lot of people here have purchased from them/her. Warranty from Japan is fine by me, will just be a ***** to send, plus it will be in the US soon. So maybe Sony USA does cover when it makes it here.,
Thanks @hanano17

Has anyone on XDA had warrenty?
But seriously if it's worrying you that much you have 2 choices, buy the phone from your own region, or you can buy insurance for the phone, bearing in mind if you had to claim on the insurance you would need to pay an excess on any claim.
Sent from my D6503 using Tapatalk

Lol Good One
Sent from my D6502 using XDA Premium 4 mobile app