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Certain areas of my ATRIX Screen are no longer responsive. Tried removing my battery and all. Nothing fixed it. Anyone have any ideas?
Sent from my MB860 using XDA App
Have any details? Is it rooted? Unlocked bootloader? Custom Rom? Water damage? Has it been dropped? How long have you owned the phone? 3rd party launcher? Type of screen protector (if there is one)? Scratches on the screen? etc...
If it is running stock then I would use the warranty. If you are running a custom Rom then try flashing it again or something else. If nothing works it probably needs a new digitizer.
Gabbosgreats said:
Certain areas of my ATRIX Screen are no longer responsive. Tried removing my battery and all. Nothing fixed it. Anyone have any ideas?
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
Gabbosgreats said:
Certain areas of my ATRIX Screen are no longer responsive. Tried removing my battery and all. Nothing fixed it. Anyone have any ideas?
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
If it's all jacked up and your bottom keys don't work either it could be the pds partition if it is google pds partition fix and download and flash the appropriate fix for the version of android you are running.
Sent from my MB860 using xda premium
Sorry for the lack of details. I'm running stock from bell. 2.4.6 I believe. Not rooted or modded. I have had it for 9 months and no water damage it major drops. One tiny scratch but on the other side of the screen.
My last test was to use the Touch Test app and when I run my finger across the screen and it detects touch all the way across except a vertical strip from top to bottom. For instancr I can't use letters w, e, s, z when in portrait mode.
I'm guessing or hoping to be able to get it fixed under warranty.
Sent from my MB860 using XDA App
Yeah, warranty sounds like the best option if the phone is completely stock.
Gabbosgreats said:
Sorry for the lack of details. I'm running stock from bell. 2.4.6 I believe. Not rooted or modded. I have had it for 9 months and no water damage it major drops. One tiny scratch but on the other side of the screen.
My last test was to use the Touch Test app and when I run my finger across the screen and it detects touch all the way across except a vertical strip from top to bottom. For instancr I can't use letters w, e, s, z when in portrait mode.
I'm guessing or hoping to be able to get it fixed under warranty.
Sent from my MB860 using XDA App
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Click to collapse
2.3.6 I meant to say.
Sent from my MB860 using XDA App
This is a known failure (according to the research I did) that will be covered under your warranty. Mine started doing the exact same thing after 6 months of ownership. There was a 10% strip of unresponsive area in the upper portion of my screen. AT&T shipped me a replacement and all is good.
I found several users who were experiencing the same failure that I was experiencing, so at least I knew it was not just me.
Yea I had the 10% top portion go bad.. Warranty was my only fix.
Sent from my MB860 using xda premium
send it to futuretel under warranty, the details are on the motorola canada website.
i had the same issue, the top row of my keyboard stopped working, and i sent it back without issue.
rp_guy said:
send it to futuretel under warranty, the details are on the motorola canada website.
i had the same issue, the top row of my keyboard stopped working, and i sent it back without issue.
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i will never buy another Motorola devices after experiencing this glitch from the Atrix. I had problem with the screen about two months ago, there are two horizontal lines in the screen that are non-responsive, and since i can't send in for warranty, i had to replace the digitizer at a local shop. after two months and many flashes (i was trying Darkside, Muiu, CM7) and now my screen is messed up at the same places they were wrong before. My experiences with Motorola have been very bad. Motorola in general is not a very good company
tuantuti said:
i will never buy another Motorola devices after experiencing this glitch from the Atrix. I had problem with the screen about two months ago, there are two horizontal lines in the screen that are non-responsive, and since i can't send in for warranty, i had to replace the digitizer at a local shop. after two months and many flashes (i was trying Darkside, Muiu, CM7) and now my screen is messed up at the same places they were wrong before. My experiences with Motorola have been very bad. Motorola in general is not a very good company
Click to expand...
Click to collapse
Have you been overclocking or keeping your screen in your pocket toward your leg?
The digitizer on any android will burn out using any of those because the phone will get too hot.
When I replaced my digitizer after accidently leaving it OCd all night and slept on it, I woke up with the same issue, and the connector was fried, it literally broke right in half instantly.
I do want to know, why is Motorola a bad company? They have made amazing phones for years, and a lot of them have been widely popular.
I had this happen with my first Atrix out of the box when I bought it. They replaced it at the ATT store.
Sent from my MB860 using XDA App
I had a problem similar to this, notification bar area of my phone would not respond, AT&T wouldn't do sh!t about it until i took it to the local store and demonstrated its unresponsiveness to an employee using a touch test app from the market, it would register the touch and stop for about a 3/4" part of the screen and once i passed the broken section the line i was drawing would appear.
I recommend sending it back, this is my 3rd atrix due to defects. My second atrix had some severe issues, the battery nearly exploded lol.
I have lost all hope in motorola phones, too. Thankfully, i have only owned 2 that were smartphones & not nextels.
Sent from my MB860 using xda premium
I had the same problem with my Atrix, I sent it back to Motorola, and they did replace it under warranty.
My current one seems to have another problem where the haptic feedback fails for no reason.
Disappointed to say the least
Sorry to thread jack OP, but I am too experiencing these issues. Top of screen is unresponsive, and it skips to random home screens. I am running CM7, unlocked bootloader, what is the best way to get my phone back to OEM spec? I want to return it to motorola for 1 year warranty, I really appreciate it guys.
tuantuti said:
i will never buy another Motorola devices after experiencing this glitch from the Atrix. I had problem with the screen about two months ago, there are two horizontal lines in the screen that are non-responsive, and since i can't send in for warranty, i had to replace the digitizer at a local shop. after two months and many flashes (i was trying Darkside, Muiu, CM7) and now my screen is messed up at the same places they were wrong before. My experiences with Motorola have been very bad. Motorola in general is not a very good company
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Click to collapse
u r funny ...
JaronBang said:
I had a problem similar to this, notification bar area of my phone would not respond, AT&T wouldn't do sh!t about it until i took it to the local store and demonstrated its unresponsiveness to an employee using a touch test app from the market, it would register the touch and stop for about a 3/4" part of the screen and once i passed the broken section the line i was drawing would appear.
I recommend sending it back, this is my 3rd atrix due to defects. My second atrix had some severe issues, the battery nearly exploded lol.
I have lost all hope in motorola phones, too. Thankfully, i have only owned 2 that were smartphones & not nextels.
Sent from my MB860 using xda premium
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You don't make sense. I've owned a Motorola Nextel phone (i860) and it lasted my whole contract without issues, I then gave it to a family member who used it for a year. Then he gave it to a friend who eventually dropped it in a puddle. Not a bad run if you ask me. I then got the i1 boost android smartphone (not very smart) for the iden network (direct connect) and it lasted till I bought this phone. My cousin still uses my i1. My experience with moto has been great, I had this issue with this phone due to ocing, but they repaired it free of charge (At&t did nothing to help).
Sent from my MB860 using xda premium
Hey yall nothing special but I reancently drop my phone 1 too many time and crack the screen. Does anyone happen to know what phone I get as a replacement from assurion. I've heard people geting the EVO 3d. I have the white version of the EVO now and seems so slipery when I pull it out of my pocket. Also anything special I should do I had it, but i already flash it back to stock non rooted.
Sent from my PC36100 using XDA
You may get an Evo as a replacement; the 3D if they're out of stock.
Evo4g is what you get
Sent from my PC36100 using xda premium
If it's slippery, get a case.
I would suggest buying an otterbox for your new phone either way. It might be expensive but ive had my evo since release and my brother (ever since I got the case) thought it would be funny to show everyone who saw it and says "look! its indestructable" :\ Ass! You might also find that you can actually salvage it by buying a new lcd screen and digitizer glass for under 70.00 on ebay! just tell your carrier you lost it! you pay the same premium regaurdless if you have insurance! then you can turn it around and sell it as refurbished! Keep in mind some skill and technical knowlege of the EVO might be required along with tools if it is not included!
What's crazy is, my wife's Evo has had two cracked screens and every time we took them to the Sprint stores, they only charged us 25 dollars for a replacement Evo (Just the body, no battery/case/sd card/accessories). Are they not doing this anymore?
I've head my screen replaced countless times by sprint (with root) for free.
Edit: not to mention speakers replaced, bezel, camera lenses. All free. Never unrooted my phone, ever. Same root from day after launch.
Sent from my PC36100 using xda premium
How many *is* countless?
I'm not trying to be flip, I think it's an important point (only semi-related to the OP, but definitely something that occurred to me lately) : if you're having to replace that many things on your phone, that doesn't reflect well on the build quality of the phone.
My observation, from this and other remarks on XDA, as well as my own experience (below) is that Evo's tend to break a lot. Probably less than other brands, and possibly less than other HTC phones, but probably more than certain other phones also (dare I mention the iPhone or is that just going to get me banned on XDA?)
On my original Evo, which I had less than a year, I had to replace the camera lens cover, the internal ear piece speaker (not the speakerphone speaker) and the digitizer. The last one I took to a Sprint store - 35 bucks was pretty reasonable, but they don't just replace a digitizer, they also swap out a whole assembly from some other returned phone including someone else's glass, LCD, and bezel. The other two jobs I did myself using parts I got on Ebay. I thought I did a good job too until, a few months after I did the speaker, the screen started acting funny and I realized I had screwed it together oh-so-slightly wrong and torqued the motherboard just a little. The problem got progressively worse and I finally had to buy a replacement Evo on Ebay. So much for saving a buck going the DIY route.
And those are just the problems I was able to solve. I also had to live with the famous crack in the bezel near the volume button, various dings in the relatively soft plastic of the bezel, and a down-volume button that just stopped working (too much use in recovery sessions I guess? )
Evo's *feel* pretty solid, and they're definitely not cheap plastic toys, but I don't remember having these problems with the fruit flavored phone I used to have.
Sent from my PC36100 using XDA App
My few is everytime I take it out of my pocket... Oh well geting a purple 3d so can't complain too much besides being purple
Sent from my PC36100 using XDA
VenomousViper said:
Keep in mind some skill and technical knowlege of the EVO might be required along with tools if it is not included!
Click to expand...
Click to collapse
just remeber guys/gals I did say you would have to have the specifications. tourque specs is a large portion of this BEFORE you finish your work. This is a highly complicated peice of technology and any wrong tweeking might cause you to screw up your phone. I suggest addiquate research before you attempt any repairs to your phone Also, there have been some instances where the carrier WILL NOT work on your phone if they deam that you have voided the warrenty. I have had this problem before. Again, it is really up to the shop if they want to fix it. Do this at your own risk.
VenomousViper said:
just remeber guys/gals I did say you would have to have the specifications. tourque specs is a large portion of this BEFORE you finish your work. This is a highly complicated peice of technology and any wrong tweeking might cause you to screw up your phone. I suggest addiquate research before you attempt any repairs to your phone Also, there have been some instances where the carrier WILL NOT work on your phone if they deam that you have voided the warrenty. I have had this problem before. Again, it is really up to the shop if they want to fix it. Do this at your own risk.
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Click to collapse
Well, yes, it is a calculated risk. The old rule applies : don't gamble if you can't afford to lose.
To me, it's just a phone, so I gambled (and lost). I survived just fine, but I agree that not everyone would/should make the same choice.
Sent from my PC36100 using XDA App
OK. So it wasn't countless.
But
3 screen (2 my fault and 1 the tech installed wrong - about to go for a 4th screen cuz I recently dropped and cracked it again, but this time it's not shattered)
2 or 3 external speakers
2 cam lens covers
And 1 badly dinged bezel (that I didn't even ask for, they did it while replacing the screen)
Never had to pay a dime.
I think the build quality is great. Maybe they could use a better speaker, but I think I was using a kernel with audio gains when it blew (i.e. my fault).
Busted screens were obviously my fault.
And HTC has GOT to find a way to protect camera lenses better. I had camera scratches on my HTC diamond, too, but all the Evo and newer HTCs have an even less protected lens.
I never unrooted. I usually try to make it look sorta stock, though. But the last time I brought it in with ICS, and even had ROM toolbox right on my homescreen lol
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Whats up guys this is what happen to my girlfriend's nexus 4, she dropped it and crack the screen, I went to a repair shop and they told me that they can't replace it because her nexus 4 have a screen "type 2"?? And the one that they have is "type 1"... Is that possible or they just don't know what they are talking about? I was surprised cuz I though it was only 1 kind of nexus 4
Sorry if my grammar is not good, this isn't my language
Sent from my Nexus 4 using xda premium
Sounds quite strange, as far as I know there is only one type of screen. Plus I would suggest repairing your self instead of the shop. They tried to charge $200 at my local phone repair when I replaced the screen for $90 my self. The repair is very simple so don't worry if you are not big in technology
Sent from my Nexus 4 using xda app-developers app
My phone (manuf. May/2013) broke, I had to replace the main board with an older model. It was from late 2012/early 2013 iirc. Fit perfectly, the connectors are identical, the only difference was double-sided tape holding in the camera on the newer one and that didn't affect screen replacement.
One thing worth mentioning: the digitizer pattern is highly visible on the newer phone, but invisible on the older one. So there might be two screen parts but I'll bet they both work.
I've been using this phone for around 14 months now. I've always thought about how LG managed to build a phone like this and sell it for 300 bucks. Well two days ago I got the answer. The lower part of my screen just stopped functioning, thus disabling my buttons. I searched for this problem and found a MASSIVE thread on google support forums about this. Basically the lower part of the digitizer just goes full retard. Sometimes it works, sometimes it doesn't. And when it doesn't work it makes the entire phone lag (on a custom rom)(it doesn't work 95% of the time).
To fix this i tried to make the navbar slightly bigger, but that resulted in a growth of the defected part. And using PIE or button saviour is just a pain for me.
I made this thread to let people know that this problem exists. If the next Nexus phone is made by LG, I'm buying something else.
This is an open discussion, so anyone with a similar problem/fix can post.
I really dont know, what you guys actually do with your phones. I am using my nexus 4 for about 1 and a half year now, has been dropped twice with two scratches on the edges - no screen broken, no bootloop ever, no nothing. I can say of myself that I am not the friend of bumpers or screen protectors or any of those ugly things. I also flash a lot, try out a lot of apps - my nexus 4 has seen it all.
But not only the nexus 4, also my previous phones are fine and they still work (a nokia 5130 xpress music and a sony ericsson u10i). Thats why I thing a phone is just as good/stable/great as the user do. Of course there are a lot of issues out there but I think they dont appear from nowhere.
4 nexus 4's in the family most almost 2 years old......never a problem. This kind of crap reminds me of the " my back glass just exploded on its own" thread. Let's not make blanket statements.....digitizers on phones malfunction all the time....on all brands, probably due to your mistreatment.
I do not understand the point of blaming it on the user though. Yeah, many phones from different brand have digitizer issues. Yeah, digitizers fail. But if a lot (and I mean a lot) of users are complaining on the same exact issue there is a manufacturing problem for sure. And it's pretty clear that you did not bother checking the related thread at google's support forum, otherwise you would notice how many "mistreating", as you say, users are all having the same digitizer issues in exactly the same part of the screen. Now, does that mean that every nexus 4 sold will have the digitizer fail at some point or another? absolutely not. Maybe its' only one every 100, or even 1.000 or 10.000. Maybe it was a defect of a relatively small batch of screens (seems legit since the issue always occurs after a certain amount of months), that were sold in a period where you didn't buy the your four statistically (ir)relevant devices.
when will you guys understand that just because your phone does not have the issue, doesn't mean that NO phone has that issue??
(and even if it's not one but 5, 10 phones, how much relevance do you think it has compared to the hundreds of thousands of shipped devices?)
for what matters to the actual thread, anyway, I read LG replaces the defective devices under warranty without fuss. If the device is out of warranty, a diy repair is pretty easy to people savvy with tools.
Anyway, there is a couple threads here that talk about the issue:
http://forum.xda-developers.com/nexus-4/help/q-t2810588
http://forum.xda-developers.com/nexus-4/help/screen-touch-test-results-t2822075
This isn't the users' fault. Take a look at this: https://productforums.google.com/forum/m/#!topic/nexus/7SNIT8xPYzc
The repair costs in Sweden are so high, I might aswell get a new phone. I didn't even get this phone for 350$, LG sells it for 500$ in non-google play countries. And btw, half of my screen is not working now.
Or maybe you spent the last year keeping your phone in your pocket instead of a belt case and damaged it, or dropped it, or got water on it, or any of the other 10 million things that could damage an LCD/ digi. While I understand you have a problem and are looking for someone to blame....99% of these issues are due to physically caused damage and not defects. I have 2 teenagers.....I know how they treat their phones and I spend a lot of time repairing them after " I didn't do anything"
Same here
I'm having the exact same digitizer problem with my Nexus 4. First, a band of 8mm at the bottom of my screen became unresponsive, then a week later, the band grew to about 14mm.
I've had my N4 for 15 months. Bar two hairline cracks on the back panel (around the rear camera and speaker) my phone is mint. Barely a scratch on the digitizer front panel, and yet, it's failing. The weirdest part is, the otherwise lifeless zone at bottom of my screen occasionally springs into action with erratic ghost touches on my nav bar. I'm working around the problem at the moment, however, if the dead zone gets any higher, my phone will become unusable.
Reddit, YouTube and Google support are full of similar occurrences, and still not a peep from Google or LG.
My wife and I both have been using nexus 4 phones since it launched nearly two years ago. Hers started doing this 3 months ago and is practically unusable now. Mine started doing it last month and is getting worse too. I always thought of it as a great device and thought highly of LG's build quality but its hard to have those feelings now. Seems related to age + heat. Will be trying a different manufacturer next time since her phone has always been in a case and is flawless. Mine is banged up bad without a case but lasted longer.
Also my 16 monts old N4 two weeks ago after a run in hot humid weater followed by a very long phone call started to show problems at the bottom of the screen (no swipe up to activate Google Now) and in a couple of days all the lower portion of the touch became unresposive as clearly showed activating the pointer position under the developer options menu. Does anybody know exactly where is the problem? Digitizer connector, synaptics chip, cable? At present I'm trying to convince Google UK to issue an RMA in Italy where I'm now and would appreciate hints how to achieve that as it seems they offer RMA only to a country where the Nexus 4 was originally available on the local Play Store.
maulich said:
4 nexus 4's in the family most almost 2 years old......never a problem. This kind of crap reminds me of the " my back glass just exploded on its own" thread. Let's not make blanket statements.....digitizers on phones malfunction all the time....on all brands, probably due to your mistreatment.
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back glass does crack on some phones when there is sudden change in temperature ,it happened on xperia z as well dont be so naive , the probability of mistreatment has nothing to do with factory defects
My digitizer works fine until the batter gets to about 80% .... then the screen freaks out and the phone turns off.... fun stuff!
fahadsul3man said:
back glass does crack on some phones when there is sudden change in temperature ,it happened on xperia z as well dont be so naive , the probability of mistreatment has nothing to do with factory defects
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Ya right....ignorance......
This is actual real problem. My Nexus 4 works fine. But replaced the digitizer on my brother's after the bottom half died. Just go on eBay and buy the panel for around 50 bucks. About an hour of work
Sent from my Nexus 4 using Tapatalk
repaired my screen
i replaced the screen after just 1yr 7 days. I live in India so phones available are quite cheap and the screen replacement cost was cost of an average smartphone but still i replaced it . I just want to know whether the replacement screen will have a digitizer problem after 1yr. I also had to replace the battery.
4 Screens replaced, the last 2 had bad digitizers?
I've replaced cracked screens 4 times now... the 3rd developed issues with the touchscreen going unresponsive every once in a while (I would tear down the phone again and again and finally the touchscreen would inexplicably begin working again.) I Finally cracked that one and now the new one has the same issue. I installed the new screen/digitizer, again with some difficulty , After a few reboots for whatever reason, suddenly unresponsive. Reboot 4 more times and it's back. Initially I'd thought I just bought a bad replacement screen but two in a row is pointing me towards .. well, something else...
Looking closely at the new component I'm a bit concerned as the text on the ribbon cable from the digitizer is labeled "Snaptics" rather than "Synaptics" though the chip itself is labeled correctly...
Sigh...
In any event, I was hoping someone could possibly shed some light onto this. 4 screens later I'm a bit sentimental and would hate to have to retire my N4.
I almost replaced my screen assembly because I had the dreaded dead band in the middle of my screen. It was present in TWRP so I figured the digitizer was bad. Then I started to get screen jitters and ghost touches. I tried wiping everything, new ROM's, etc. I final flashed the last PA KitKat beta and the 4.4 Gapps. Problem solved. I re-flashed the PA 5.0.2 Alpha 2 and there are no problems anymore. I was convinced it was a hardware problem because the problem mirrored every N4 digitizer problem thread that I saw.
Hey guys,
it seems that every smartphone i own breaks after ~18 months... Now my Z3 is finally gone, i guess.
Problems:
Blurry Pictures, i guess a coating of the lens went off?
One "system UIDs inconsistent" error, since then, whatsapp had "damaged databases" for at least 20 times - factory resettet twice, no difference
REAL bad touchscreen response from time to time. It either doesn't detect inputs at all or thinks you already lifted your finger. Super annoying, especially when typing.
Glas on front AND back is getting loose. The adhesive doesn't hold the phone together anymore
I can shrug off the first two problems (that's something i could have lived with), but not with the bad adhesive tape (??) that doesn't hold the phone together properly. You can look under the screen, it's not that far out (yet!) on the backside of the phone. Has anyone had that problem before? The phone was looked after well, i haven't dropped it, it was ALWAYS in a case. It had a glass screen protector until the touchscreen response got too bad (it didn't get any better after i removed it though).
As for my bad luck, i dropped the phone for the first time ever about an hour ago, since then the power button can't be pushed in properly anymore. The screen survived it miraculously, even though it sticks out quite a bit. I wanted to send it in for repairs next week.
I have the back sticking out problem . I'm using a case now because the service centre says they need 15 days to repair it
Sent from my D6653 using Tapatalk
I had the same issue with the glass not glued to the chasis anymore. It wasn't sticking out so badly as urs but I took it to repair centre and they repaired it for me. I had also USB charger burn marks on my LCD, so they changed my screen to a new one. I'd recommend you to take it to repair centre. I tried to heat up the adhessive but it didn't work out quite as planed. After the repair it was ok. But then another story happened. WHich isn't connected to this one.
When the glass is lose, you lose the waterproof ability too. The phone can easily take damage from any kind of moisture.
Waterproof ability? Nah, USB seal is gone anyway. It went about a year ago, so i get why there are so many damaged Sony smartphones... They should include a magnetic charging cable in the box. Thanks for reminding me with the screen, the display also has irregular lighting with a corona just above the on screen buttons. Battery runtime also reduced by 50% (9hrs SOT when new; 4.75hrs now after factory reset, i guess they decreased their battery-saving modes with every new android version).
I still have my old red HTC One M7, so repair time won't be an issue. I guess i won't change back to the Z3 but sell it when it's repaired, because it feels too big in my hands and i never liked it quite as much. Funny; I bought the Z3 when i send in my One M7 for repairs (bad camera lens [purple tint], lens cover broke by itself (was not repaired), buttons far to wide inside housing (not repaired) and some other stuff). Every of my 4 smartphones broke after max. 18 months.
CentaXx said:
Waterproof ability? Nah, USB seal is gone anyway. It went about a year ago, so i get why there are so many damaged Sony smartphones... They should include a magnetic charging cable in the box. Thanks for reminding me with the screen, the display also has irregular lighting with a corona just above the on screen buttons. Battery runtime also reduced by 50% (9hrs SOT when new; 4.75hrs now after factory reset, i guess they decreased their battery-saving modes with every new android version).
I still have my old red HTC One M7, so repair time won't be an issue. I guess i won't change back to the Z3 but sell it when it's repaired, because it feels too big in my hands and i never liked it quite as much. Funny; I bought the Z3 when i send in my One M7 for repairs (bad camera lens [purple tint], lens cover broke by itself (was not repaired), buttons far to wide inside housing (not repaired) and some other stuff). Every of my 4 smartphones broke after max. 18 months.
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Click to collapse
Yeah, there are quite a lot broken Sony phones, especially in this area(Screen). I completely agree with you about the magnetic charging cable. I had an issue with that also. I've never reached 9hrs of SOT, I've got this phone for like 6 months or so. Never had it more than 6 hours.
About the updates- yeah. As i've heard, it has decreased by every update. The best battery was with KK, but when I bought it, I already had 5.1.1 preinstalled. It is a good phone, serves all my needs for sure. Doesn't lagg and so on. THere are few things I dislike about it, the camera is underperforming for such a lense and specs. But not terribly underperforming. Think my recent phone (LG G3 ) was taking better shots. It eventually breaks. I had my phone taken to warranty repair twice. Once for screen getting lose, and the LCD burn marks. And then I took it to warranty repair because my camera became blurry and the focus didn't work at all. I tought it was just a piece of dirt behind the lens. but as it turned out, they repaired the LCD again, the upper firing speaker, the camera module, the magnetic charging module and so on. I may have got a bad unit, but the problems are surreal. I paid so much for this phone, but I have never had so much problems with any phone than with this one... Quite dissapointing to be honest. And I'm thinking about the same as you are... Switching away from Sony. This experience is quite terrifying... :crying:
oSandmaNo said:
I have the back sticking out problem . I'm using a case now because the service centre says they need 15 days to repair it
Sent from my D6653 using Tapatalk
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Would you have to pay?
XxCyberHackerxX said:
Would you have to pay?
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I had it too, I didn't have to pay a cent. It is covered by warranty. And the adhesive might get lose by itself. As it did for me.
They should cover anything which isn't damage by your behavior. Like dropping the phone on the ground and so on
Madzix said:
I had it too, I didn't have to pay a cent. It is covered by warranty. And the adhesive might get lose by itself. As it did for me.
They should cover anything which isn't damage by your behavior. Like dropping the phone on the ground and so on
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I guess it depends on the repair center then. I'm shocked they would honor it since its out of warranty. Sony rules!
XxCyberHackerxX said:
I guess it depends on the repair center then. I'm shocked they would honor it since its out of warranty. Sony rules!
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Yeah, As I've heard, they don't act the same in any place. They mostly are very mean. And don't want to help at all. Either they say that you will have to pay for it or just live with the problem. I guess not everyone has like 200$ for a new LCD swap and so on.
Just to be fair, i'd only want to switch back to my One M7 because i loved that phone so much. Also because it still feels too big. The One M7 was even worse, quality-wise.
The Moto RAZR i i had before the HTC worked for a year, only the AUX port was broken and after sending it in, it was ruined (scratched, logo damaged) and i got my money back. Before the Moto, i had an Desire HD that held together pretty well, until the radio went bad. SIM wasn't recognized very often, battery was absolutely DEAD (jumped from 60% to 0% more than once).
What i think is so sad about it, is that you pay ~500€ for a piece of .... that doesn't even hold together for two years. I knew why i didn't sell the "repaired" One M7, you NEED a backup phone these days. Now it's in use for the second time after the Moto G of my girlfriend broke. Probably if they would spend just a LITTLE more on quality than on new features for the next high-end smartphone that has to be released after 6 months i'd be more exited to get a new phone.
I only bought the Z3 because of the battery life (gone with updates) and because i had several friends with Xperias of which none had a problem.
XxCyberHackerxX said:
Would you have to pay?
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Its out if it's warranty period. So yes they are charging me. But since they need 15 days, I'm not giving it to them
Sent from my D6653 using Tapatalk
My backcover became slightly undone (adhesive failing). I also had 2 bright spots (0,5cm diameter) on the left and right bottom part of the LED.
Everything was fixed free of charge, they also gave me a new battery (I asked for a replacement although the old battery was still going strong, but I plan on using this phone for quite a while and the old battery probably had way over 300 cycles)
Bäcker said:
My backcover became slightly undone (adhesive failing). I also had 2 bright spots (0,5cm diameter) on the left and right bottom part of the LED.
Everything was fixed free of charge, they also gave me a new battery (I asked for a replacement although the old battery was still going strong, but I plan on using this phone for quite a while and the old battery probably had way over 300 cycles)
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Click to collapse
I'm in Florida so anytime I have a problem I have to call customer service and they keep saying they don't do out of warranty repairs anymore. I wish I had a repair center nearby
Bäcker said:
My backcover became slightly undone (adhesive failing). I also had 2 bright spots (0,5cm diameter) on the left and right bottom part of the LED.
Everything was fixed free of charge, they also gave me a new battery (I asked for a replacement although the old battery was still going strong, but I plan on using this phone for quite a while and the old battery probably had way over 300 cycles)
Click to expand...
Click to collapse
Damn you are lucky. No repair for me here as garanty period is over, but I have the exact same issues, forward facing glass is getting undone and I have at least 5-6 bright spots on my screen. Really, really annoying when reading. Any idea if I could get it fixed in some no-name shop?
Surprise... After sending in my Z3 on 18.08., i just got it back and i'm in a moral conflict. They sent me a new unit plus new screen protectors. Service-wise, i'm really stunned. It makes me consider buying a Sony again, just for the service... Unfortunately they don't sell a phone i'd want to have right now.
However, my mobile phone contract runs out in 2 months and i got used to my old HTC One m7 again... So i don't know whether i should (and also want to) use the Z3 again for a longer period of time or sell it in it's new condition and get a new phone in 1.5 months. I'd want to have an S7 or Note 7 - especially the S7 would be plain cheap if i'd get it with a contract. If i sold the Z3, the additional costs of getting the S7 would be covered for 18 months of a 24 months contract period. Hypothetical: If I'd use the Z3 for another two years (won't happen) i'd only save 60€ compared to getting an S7...
Well, i guess those are first world problems. Anyway, i'm really stunned by the service - worst experience yet was motorola when i got back a damaged phone, closely followed by HTC, they repaired half of what was broken on the phone...
Sell the Z3, especially if it's brand new, you could get a good price for it. Then invest that money into something new.
I had this problem too, service replaced my phone's screen and metal case for free because this is Sony's fault.
How are any of you guys out of warranty? Mine came with a 2 year warranty in the UK, and it hasn't even been out 2 years yet.
I had to send it to service centre twice. First time digitizer broke, second time replacement screen was peeling away and screen was getting discoloured. Both times also got the magnetic dock port fixed, but I think that was damaged because I was using the wrong insert in the magnetic dock (you need to use the tightest one). I'm a bit disappointed that such an expensive phone breaks this easily, but the service has been excellent.