Related
O.k. I've exhausted all the resources I have found on the net to troubleshoot my VPN problems myself so can someone please help me figure out why this isn't working.
I have a VPN set up on my home desktop that I can connect to fine with my laptop (both XP home SP2). When i connect with my Verizon XV8600, the connection is stable, no trouble logging on and no timeouts, but I can't access any of the shares on my desktop. I go to file explorer and try to open a path, same as I do when connected at home via wifi, and I get "The network path was not found" and "Network resource cannot be found or you do not have permission to access the network".
I'm connecting via PPTP, I have tried with my network adapter set to "The Internet" and "Work". Under the advanced tab in connections under the "Select Networks" button I have tried both the "My Work Network" and a new network I set up for the private network selection.
It's just diving me nuts because it connects every time and stays connected, but I can't do jack with it. What am I missing people? Any help would be greatly appreciated, this is the last hurdle to having my phone set up the way I want it.
Firewall?
One area to question would be weather you have a firewall or some type of security agent blocking data access on the VPN port of your laptop. Possible?
many routers also need to be setup to pass vpn
lub2lrn said:
One area to question would be weather you have a firewall or some type of security agent blocking data access on the VPN port of your laptop. Possible?
Click to expand...
Click to collapse
The VPN is set up on my desktop and my laptop connects just fine. The trouble I'm having is getting my phone to connect properly.
Rudegar said:
many routers also need to be setup to pass vpn
Click to expand...
Click to collapse
I've set up the port forwarding on the router, the phone connects, it even shows up under the network neighborhood on the desktop when it's connected. I just can't seem to access my shared folders.
animez said:
I've set up the port forwarding on the router, the phone connects, it even shows up under the network neighborhood on the desktop when it's connected. I just can't seem to access my shared folders.
Click to expand...
Click to collapse
Which ports did you forward? And which router/firmware do you have?
It's not enough just to forward port 1723 you need to enable the GRE protocol (type 47) also. Without enabling it (GRE protocol) the computer from outside connects, you see it in your logs, but it actually can do nothing.
Falcon2008 said:
Which ports did you forward? And which router/firmware do you have?
It's not enough just to forward port 1723 you need to enable the GRE protocol (type 47) also. Without enabling it (GRE protocol) the computer from outside connects, you see it in your logs, but it actually can do nothing.
Click to expand...
Click to collapse
The router is a linksys wrt54g v8 with firmware 8.00.5, yes pptp-passthrough is enabled.
I did a bit more research on GRE and my particular router and have come away confused. Some sites say it doesn't work at all on the wrt54g, but according to them it shouldn't even work on my laptop. I can stream music from an external ip on my laptop and browse all my shares so it seems like its working to me.
There must be something different about how the phone uses that protocol that the router is screwing up. Most of the forum posts seem to suggest that GRE on a lot of linksys routers is spotty at best. I'm thinking about flashing the router with a third party linux firmware (dd-wrt) that supposedly handle GRE properly. Not sure though, don't wanna risk bricking my router just to connect my phone, which I'll probably do once in a blue moon.
I'm trying to figure out how to set up remote desktop... I'm using Kumars rom... not that that makes a difference i dont think. anyways. I'm running Windows 7 on my computer.
start ->
right click on "My Computer" ->
Properties ->
remote settings (top left hand)
remote tab ->
Allow remote assistance connections to this computer box is checked
allow connections from computers running any version of remote desktop (less secure) is checked ->
on to my phone...
i go to remote desktop mobile on it... I've read online that for the Computer dialog box i input my computers IP address... now, is that the IPV4 address that i get from the CMD box after typing IPCONFIG... or is it the address that i get when i browse over to the website www.whatismyipaddress.com ??
what do i put for my user name and password? is it my PC's password and user name? also... my ISP (internet service provider) is Verizon. i currently have their built in wireless modem up and running. i've seen the tutorial on youtube of how to set up remote desktop by going in to my router and port forwarding numbers... but thats also something i am having trouble with.... ive been cracking my head at this for over 3 hours. can someone please help
Nano3 said:
I'm trying to figure out how to set up remote desktop... I'm using Kumars rom... not that that makes a difference i dont think. anyways. I'm running Windows 7 on my computer.
start ->
right click on "My Computer" ->
Properties ->
remote settings (top left hand)
remote tab ->
Allow remote assistance connections to this computer box is checked
allow connections from computers running any version of remote desktop (less secure) is checked ->
on to my phone...
i go to remote desktop mobile on it... I've read online that for the Computer dialog box i input my computers IP address... now, is that the IPV4 address that i get from the CMD box after typing IPCONFIG... or is it the address that i get when i browse over to the website www.whatismyipaddress.com ??
what do i put for my user name and password? is it my PC's password and user name? also... my ISP (internet service provider) is Verizon. i currently have their built in wireless modem up and running. i've seen the tutorial on youtube of how to set up remote desktop by going in to my router and port forwarding numbers... but thats also something i am having trouble with.... ive been cracking my head at this for over 3 hours. can someone please help
Click to expand...
Click to collapse
For username and password, don't bother with them. You MUST have user logins setup on your PC for this to work. When you eventually do connect to your PC, you'll be presented with the login screen, so you can enter authentication information there instead. Yes, it's your login and password for your PC, but you don't need to worry about that to actually connect.
Without seeing your specific router setup, it's difficult to help with the next part. Go to start, run and type cmd. Type IPCONFIG - this will give you the IP address that your computer has. You need to allow all traffic on port 3389 to go to that IP address. There will be something about port forwarding in your router setup (which I have to assume you know how to access).
If you have trouble, google for the model number of your router and "port forwarding" and you're bound to find a how-to page.
Incidentally, that IP address is your "internal" IP address - the one that your router assigns to your PC so you can communicate with it. When you go to whatismyipaddress it tells you the IP address of your router. You need to connect to that from outside, and the port forwarding says "someone's connecting to me on port 3389 via my external IP address. I've got port forwarding set up to allow traffic on that port to go to an internal IP address." (You may not hear it say that )
this is the screen on my ip router set up
Looks fine. So did you try logging in?
These instructions won't work if you have more than one device in your house using that router and each device will get its own IP from the router, so when a request comes in from the outside network, it won't know which IP to send the request to.
**UNLESS** you're doing it over WIFI from your phone, which would already put you on the inside network so you don't need to worry about that.
Tell us, are you trying to connect using 3G, or are you trying to connect using your in-house WiFi using the router?
zdrux said:
These instructions won't work if you have more than one device in your house using that router and each device will get its own IP from the router, so when a request comes in from the outside network, it won't know which IP to send the request to.
Click to expand...
Click to collapse
Good point - I didn't pick up on the fact that the port forwarding is not asking for an end IP address.
As zdrux says, if you're connecting your HD2 to your wireless network then you can connect to your PC directly, using the internal IP address, as mentioned in the post above.
Nope not working... im getting really irritated. i dont understand why it isnt working. do i need to be connected through my own wifi? or should i disable it?
You don't need to connect via your own wifi, as long as your router is doing it's job properly. It's easier to connect via wifi though, as you can rule out the router completely and at least get it working.
A few questions...
Do you have to log onto windows with a username and password?
Do you have windows firewall on?
What version of Windows 7 is it?
Nano3 said:
Nope not working... im getting really irritated. i dont understand why it isnt working. do i need to be connected through my own wifi? or should i disable it?
Click to expand...
Click to collapse
Nobody will help if you can't answer our questions.
- Are you connecting through 3G, or through you WiFi at home? Where do you get your connection on your phone?! This is important.
- Turn off windows fire-wall completely until you solve this so you know its not getting in the way.
- Go to Control Panel > System and Security > System ..and click on "Remote Settings" in the left pane, once a new window opens up, make sure you check the box where it says "Allow assistance from other computers" and also a little lower where it says "Allow other versions of windows to connect to this computer".
- Go to your router and look for an option where you can set a computer as the DMZ, put in the IP of your computer in that box if you have one of those boxes as an option. This is the IP you see when you type "ipconfig" on your computer.
- Go to www.canyouseeme.org to test if your Remote Desktop port is open. Once you get to that webpage, type in port number 3389 and click "Check", this will confirm if it's an issue with your computer or your phone.
- Like the other person said, if this doesn't work, try connecting your computer without a router. Just get the cable running from the modem straight into your network card, unless you have one of those router/modem all-in-one things.
If you are connecting over the home wifi, then you shouldn't need to go near port forwarding, or indeed your router at all.
the target ip is the PC address you get from cmd - ipconfig (192.168.....) and as johnc said, you can leave user and pass blank and log in directly.
If you are wanting to connect over your phones data, then the target ip is found either by visiting whatismyip or in the router, look for the wan ip address. (Example 82.27.19.187)
and in that case you set up in your router a port forward from external port 3389 to internal address (your pc address from ipconfig) on port 3389.
Hello Everyone,
Not to hijack the thread but, I am having problems using remote desktop also. Maybe you can help.
Host Computer: Notebook
OS: Win xp pro
Connectivity: T-Mobile USA PCM/CIA card gprs/edge/3G
User name has Admin Privileges
In Security Center, Firewall. I made exceptions for Remote Desktop and Remote Assistance.
When I goto www.canyouseeme.org on the notebook on the t-mobile wireless card, Error: I could not see your service on on port 3389 Reason: Connection refused
Client: HD2
Connectivity: T-Mobile USA 3G
On the HD2 I put:
Computer: IP address of the host computer
User name: Name of Admin Privileged User
Password: Password that corresponds to the user name
When I goto www.canyouseeme.org on the HD2, Error: I could not see your service on on port 3389 Reason: Connection refused
1) On the host computer, Must all users be logged off and the computer at the login screen or can I be logged in on an Admin User?
2) If users must be logged off, I can go to Task Manager and disconnect user that will be used to login with remote desktop?
3) T-Mobile USA Blocking ports 3389?
If I log out of the user, I go to the login screen but the wireles connection is terminated.
My Goal:
I have a notebook in my work vehicle on the T-mobile air card (Wireless ) and while I am in a building working, I would like to connect to the notebook in the vehicle with my HD2 instead of walking back and forth or having to carry my notebook with me.
If you need more information, I will do my best to give exact details.
Thank you,
Monnie
You left out a step on the PC.
On the Remote screen setup on the PC you have to add the Login IDs that will be allowed to login remotely.
Hello Everyone,
I called T-mobile usa, spoke with their PDA/Smartphone Tech Support, They could not give me an answer that A) They are blocking ports 3389 or B) They are not blocking ports 3389.
The tech continued to asked me over and over again " did that application come on the phone or you installed it" I told him repeatedly " Remote desktop come loaded on the factory T-mobile ROM"
He then said, they are working with their network dept and directly with HTC
Just a heads up
Thank you,
Monnie
tms02 said:
You left out a step on the PC.
On the Remote screen setup on the PC you have to add the Login IDs that will be allowed to login remotely.
Click to expand...
Click to collapse
You have to connect first before you can even think of logging in. We still didn't get to that part.
MonnieRock said:
Hello Everyone,
I called T-mobile usa, spoke with their PDA/Smartphone Tech Support, They could not give me an answer that A) They are blocking ports 3389 or B) They are not blocking ports 3389.
The tech continued to asked me over and over again " did that application come on the phone or you installed it" I told him repeatedly " Remote desktop come loaded on the factory T-mobile ROM"
He then said, they are working with their network dept and directly with HTC
Just a heads up
Thank you,
Monnie
Click to expand...
Click to collapse
This is irrelevant, the website checks to see if the port on your PC is open, this has nothing to do with the phone (yet). If your port 3389 is open and accepting connections, the website should say so, nothing to do with the phone at this time.
This basically means your computer has port 3389 shut off/blocking, figure out what's doing that and then you can connect.
johncmolyneux said:
You don't need to connect via your own wifi, as long as your router is doing it's job properly. It's easier to connect via wifi though, as you can rule out the router completely and at least get it working.
A few questions...
Do you have to log onto windows with a username and password?
Do you have windows firewall on?
What version of Windows 7 is it?
Click to expand...
Click to collapse
I do have a username and password
windows firewall is on
windows 7 ultimate 64 bit
Not sure if I should post this question here or somewhere else but since I am using my TMOUS HD2 for remote desktop I decide to put this here.
I tried the remote desktop over my own wifi it works great but just wondering if I can use it over 3G... I tried but doesn't seem to be connecting.
Also does anybody know the list of ports that are blocked on tmous 3g? Thanks a lot!
over 3g don't forget you need to use your external ip address, (I.e not the 192.168.... addresses) and then in the router you need to set up port forwarding from the router to your chosen pc.
been looking for a solution to this for a while. Seems people give out solutions that never work.
I've just done this as a proof to myself, and yes you can do this.
Assuming you have a router, then you need to set up port forwarding from the router to your internal pc, port 3389 TCP.
On the PC, system properties - remote - make sure you choose the middle option.. ' allow connections from computers running any version..'
Then on the phone, you need the data connection active before you start remote desktop, it wont start it itself.
With data connection active, run remote desktop
give it your routers external IP address (not the 192.xxx.xxx.xxx address, , thats your internal address)
no need to fill in user and pass, it will give you the PC's login screen. Domain left blank too.
Note the connection in teh top bar, , edge in one, H in the other. No wifi.
EDIT - if your carrier blocks port 3389 which some apparently do, bypass it by using a different external port.
So in the routersettings you would forward port, say, 3456 external to 3389 internal, and then in remote desktop on the phone, you would put the ip address as (example) 64.38.226.18:3456
samsamuel said:
I've just done this as a proof to myself, and yes you can do this.
Assuming you have a router, then you need to set up port forwarding from the router to your internal pc, port 3389 TCP.
On the PC, system properties - remote - make sure you choose the middle option.. ' allow connections from computers running any version..'
Then on the phone, you need the data connection active before you start remote desktop, it wont start it itself.
With data connection active, run remote desktop
give it your routers external IP address (not the 192.xxx.xxx.xxx address, , thats your internal address)
no need to fill in user and pass, it will give you the PC's login screen. Domain left blank too.
Note the connection in teh top bar, , edge in one, H in the other. No wifi.
EDIT - if your carrier blocks port 3389 which some apparently do, bypass it by using a different external port.
So in the routersettings you would forward port, say, 3456 external to 3389 internal, and then in remote desktop on the phone, you would put the ip address as (example) 64.38.226.18:3456
Click to expand...
Click to collapse
Ugh, I just can't get it. I have data connected at all times. I try this, but I use windows XP (which for some reason almost everyone who shows how to use this on the HD2 uses Windows 7). Port forward to my internal IP address. Set up to connect to my external IP address (yeah im on a network). Always gives me those 3 reasons why it can't connect and I never got it to work. I just dont get it.
what i changed from stock rom to get RDP to work
in settings/connection change your data access point from whatever it is currently (write it down) to wap.voicestream.com and try (for me that also worked for skyfire). some ports/protocalls may be blocked from the default access piont.
Phenomenon said:
Ugh, I just can't get it. I have data connected at all times. I try this, but I use windows XP (which for some reason almost everyone who shows how to use this on the HD2 uses Windows 7). Port forward to my internal IP address. Set up to connect to my external IP address (yeah im on a network). Always gives me those 3 reasons why it can't connect and I never got it to work. I just dont get it.
Click to expand...
Click to collapse
Works fine for me all the time. I have XP Pro.
I've set the IP on my computer to be static (192.168.1.199).
I changed my Remote desktop listening port to 3399 (changes in registry and windows firewall. Also change in Antivirus firewall if you have one.)
I have a linksys router. I've set the port forwarding in "Games and Applications" as all requests to port 3399 will be sent to 192.168.1.199.
I open Remote Desktop on my HD2 and point to my external IP address with the port number.
example: 24.123.456.789:3399
Its been working fine for me for a month. Speed is good too.
samsamuel said:
I've just done this as a proof to myself, and yes you can do this.
Assuming you have a router, then you need to set up port forwarding from the router to your internal pc, port 3389 TCP.
On the PC, system properties - remote - make sure you choose the middle option.. ' allow connections from computers running any version..'
Then on the phone, you need the data connection active before you start remote desktop, it wont start it itself.
With data connection active, run remote desktop
give it your routers external IP address (not the 192.xxx.xxx.xxx address, , thats your internal address)
no need to fill in user and pass, it will give you the PC's login screen. Domain left blank too.
Note the connection in teh top bar, , edge in one, H in the other. No wifi.
EDIT - if your carrier blocks port 3389 which some apparently do, bypass it by using a different external port.
So in the routersettings you would forward port, say, 3456 external to 3389 internal, and then in remote desktop on the phone, you would put the ip address as (example) 64.38.226.18:3456
Click to expand...
Click to collapse
To you or anyone else who can do this, are yall using Professional Windows OS? or Home?
pro.
remote desktop isnt included in home. (Maybe in home premium, possibly)
there are work arounds, a 3rd party vpn for instance, or there are ways to get remote desktop onto certain home versions.
samsamuel said:
pro.
remote desktop isnt included in home. (Maybe in home premium, possibly)
there are work arounds, a 3rd party vpn for instance, or there are ways to get remote desktop onto certain home versions.
Click to expand...
Click to collapse
I use this with Win7 Home Premium, which does not have RDC enabled. However, you can simply patch it to enable RDC:
http://thegreenbutton.com/forums/t/79427.aspx?PageIndex=1
I have no problem RDC to that machine from my HD2 from both in and outside of my network. As mentioned, you need to edit your router settings to enable port forwarding to the machine(s) you are trying to access remotely. I use 3389. The above utility that enables RDC on W7HP also enables port 3389 to get through windows firewall on that machine.
no, still can't get it to work right. Even with Remote VNC workarounds it's still not getting the connection. For some reason, any port checker (even when I configure the router to forward the port to my internal IP) says that the connection is refused. So I dunno wtf it is. I'm guessing either it's Comcast that's blocking this port or the router's messing up, or Tmobile is messing up, but damn it's aggravating as hell finding a solution.
it's not work,I need help
I tried some times Remote Desktop over 3G ,but it's not work,before I connected , Then on the phone, you need the data connection active before you start remote desktop, it wont start it itself.,I actived data connection by use opera browser,and the connection in the top bar,the icon "H" appeared in the top bar,does the Remote Desktop support the connection way of 3G ? please tell me what to do ?thanks a lot ! sorry for my poor english.
Phenomenon said:
no, still can't get it to work right. Even with Remote VNC workarounds it's still not getting the connection. For some reason, any port checker (even when I configure the router to forward the port to my internal IP) says that the connection is refused. So I dunno wtf it is. I'm guessing either it's Comcast that's blocking this port or the router's messing up, or Tmobile is messing up, but damn it's aggravating as hell finding a solution.
Click to expand...
Click to collapse
Try connecting to your home computer from another computer outside. Seems to me that your home computer is not setup to allow RD from outside.
kcaj32 said:
Try connecting to your home computer from another computer outside. Seems to me that your home computer is not setup to allow RD from outside.
Click to expand...
Click to collapse
Yes, and phenomenon you should really try to establish the connection first while connected to your home network with your phone, just to make sure everything internal is setup properly before you start messing with getting the external connection to work.
Phenomenon said:
no, still can't get it to work right. Even with Remote VNC workarounds it's still not getting the connection. For some reason, any port checker (even when I configure the router to forward the port to my internal IP) says that the connection is refused. So I dunno wtf it is. I'm guessing either it's Comcast that's blocking this port or the router's messing up, or Tmobile is messing up, but damn it's aggravating as hell finding a solution.
Click to expand...
Click to collapse
Your router probably has it's own firewall. Can you connect to your computer through your own network?
So I want to use remote desktop on my TP2 to connect to my laptop at home. I've done all the requirements to allow to use this feature; I've enabled port forwarding in my router settings and I have enabled remote desktop on my laptop's Windows 7 system properties. And on my TP2 I enter my ip address for the "computer" field, my Windows 7 account user name in the "user name" field (I only have 1 account on my laptop and it is admin), and the account password in the "password" field. After all of this, my TP2 will still not connect to my laptop. At this point I am pulling my hair out trying to figure out what I am doing wrong. Can anybody help?
Does your computer has public IP Address?
Yes. I go to www.whatismyip.com and it displays my ip address. I've tried entering this address in the "computer" field as well and nothing.
you'll need to forward port 3389 through any router you may be using (check out portforward.com)
you'll also need to enable RDP connection on the machine through System>Remote.
there are 1001 guides you'll find with a quick google, its not a phone specific thing.
edit: ive previously found that the WM RDP client wont start a 'net connection itself. if you find the same, just do it manually through com manager or check ur mail etc.
Did you forward port 3389 to the internal ip address of your laptop?
Do you have a software firewall on the laptop that may be blocking access?
First try to figure out where the error occurs.
Try to connect to your pc, using an other pc ( from outside )
If it works, it must be a setting in your mobile device.
If pc also doesnt work, it should be a port problem, in that case, try using hamachi..
Oh, and check if you dont have a blocking program, or firewall .. like suggested above
Does my phone need to be connected to wi-fi in order to use remote desktop or will it just use my carrier's data service?
develop1 said:
Does my phone need to be connected to wi-fi in order to use remote desktop or will it just use my carrier's data service?
Click to expand...
Click to collapse
it will use any data connection available, no need to connect to wifi if you have data plan activated.
some tips:
1. you must have NAT (port forwarding) configured in your router
2. If your router has public IP address on WAN port, then point 1. is just sufficient if you are on some routed network, than you need to ask your provider, maybe you will be lucky
2.1. (here are network ranges used as private, only for identification)
from 192.168.0.0 to 192.168.255.255
from 172.16.0.0 to 172.31.255.255
from 10.0.0.0 to 10.255.255.255
3. point 1. specification - enable NAT from WAN port to local IP address of your computer, specific port is TCP 3389. Also is good to make a reservation on DHCP server for this PC.
4. you need to enable remote desktop on your PC
4.1. computer properties - remote desktop setup - and its middle line on remote desktop settings
4.2. click "choose users" and check if your account is listed
Thanks alot to everybody's help! Your advise allowed me to get this things working, I really appreciate it. I had the port open and had remote desktop enabled on my computer but the thing that was killing me was I had the windows firewall on and my ESET Smart Security firewall on as well. Once I disabled them I was able to make the connection. What a head ache those firewalls gave me. I thank you all once again for your assistance.
I want to remotely access my PC from TP2, what software do I need to install on my phone?
sheharyar said:
I want to remotely access my PC from TP2, what software do I need to install on my phone?
Click to expand...
Click to collapse
The answer depends on what you have available to connect to. Your network (if any exists) and the machine/OS you want to connect to.
If you could let me know the following, I'll see if I can help:
How you machine's connected to the net. (for example, mines something like PC>Router>Cable modem>outside world).
The operating syustem in use on your PC. Specifically please, the edition and version is important to know. Mine's Windows 7 Ultimate, for example.
but, to cut a long story short: if you're not using a home edition of one of the recent windows OSs (XP and later), I'd suggest Remote desktop's the best way to go. There's a .cab knocking around here if you don't already have it on your phone and the PC end's described in the 'Configure Remote Desktop' and 'Configure Your Router' bits of this page: http://www.microsoft.com/windowsxp/using/networking/expert/northrup_03may16.mspx (ignore the other sections, they're not relevant unless you're running IIS)
enjoy
I have a WIFI Router installed, have a laptop with VISTA ULTIMATE and PC with XP Professional.
I am already able to RD my laptop from my PC.
I want to RDS my laptop from my phone via the same network/WIFI. I think it is pretty simple.
This is what I am doing
I have installed Remote Desktop Mobile
I have connected to WIFI
when I run Remote Desktop Mobile & enter my laptop's name, with username and password and click connect, connecting remains on top and is not connecting it. I am not in any domain, do i have to leave the domain name empty?
if you're not using a domain, leaving it blank's right.
Does it just time out on your phone?
Do you get the same if you try connecting via IP instead of your machine's name?
mad_tunes said:
if you're not using a domain, leaving it blank's right.
Does it just time out on your phone?
Do you get the same if you try connecting via IP instead of your machine's name?
Click to expand...
Click to collapse
I am able to connect from my pc.
When I try to connect from my phone either by IP or computer name, it does not even time out, it just remains stuck at Connecting...
Nothing happens after 5 minutes, even no error message appears.
sheharyar said:
I am able to connect from my pc.
When I try to connect from my phone either by IP or computer name, it does not even time out, it just remains stuck at Connecting...
Nothing happens after 5 minutes, even no error message appears.
Click to expand...
Click to collapse
Your laptop seems to be configured well ( you can access it using the pc )
So it must be a setting in the phone. You sure it is connected to wifi , maybe it stays on 3g ) Or maybe your laptop only allowes 1 ip to connect ( the pc's ip )
I am even able to connect to my laptop over internet as the port 3389 is fwd.
Do I have to configure anything on my phone other than installing that cab file?
Or maybe the cab file I've installed is corrupt or something, can someone please share the cab file?
I setup splash top for my home network but I need help getting splashtop to work on other networks when I am not at home. Any ideas?
Does anyone have any ideas how to get this to work?
If you got to there website they have instructions on how to set it up for outside networks. It involves setting up port forwarding on your router and getting the main ip address for you internet connection.
http://support-remote.splashtop.com...sys-wireless-g-broadband-router-as-an-example
weems84 said:
If you got to there website they have instructions on how to set it up for outside networks. It involves setting up port forwarding on your router and getting the main ip address for you internet connection.
Connect from Outside - using Linksys Wireless-G Broadband Router as an example : Splashtop Remote - Support
Click to expand...
Click to collapse
I have already followed these directions and still get a failed connection. I can connect fine with home network just not a remote network. Also a little info windows 7 with mcafee virus scanner and firewall. I also have a linksys e1000 router. Anybody know why I cant connect?
You may have already done this, but I needed to setup the entire range of ports (6783 thru 6785) to get mine to work. One mapping per port.
Sent from my Transformer TF101 using Tapatalk
You will to add port forwarding rule on your router. Add 6783-6785 for the port. Make sure the splash top software on your pc under network setting is set to 6783. When you add the ip address you need to add your WAN ip address not your machine ip address. Mac address will need to be that machine youre trying to log into. I have splash top setup to three of my computers at home. Able to access them without no issues from outside of my network. If you are still having issues try to disable your mcafee software and firewall. I have all three on Windows 7 all with firewall enable.
dazz87 said:
You will to add port forwarding rule on your router. Add 6783-6785 for the port. Make sure the splash top software on your pc under network setting is set to 6783. When you add the ip address you need to add your WAN ip address not your machine ip address. Mac address will need to be that machine youre trying to log into. I have splash top setup to three of my computers at home. Able to access them without no issues from outside of my network. If you are still having issues try to disable your mcafee software and firewall. I have all three on Windows 7 all with firewall enable.
Click to expand...
Click to collapse
I will try this when I get home from work. How do I make windows my primary firewall?
Dunno about McAfee, but the firewall shouldn't be causing any issues as long as you allow splashtop connection. I set up separate port forwarding for each one. TCP Any -> ****. Did that three times and it connected.
DKYang said:
Dunno about McAfee, but the firewall shouldn't be causing any issues as long as you allow splashtop connection. I set up separate port forwarding for each one. TCP Any -> ****. Did that three times and it connected.
Click to expand...
Click to collapse
Some you saing port forward each port as in 6873 to 6873, 6874 to 6874, and 6875 to 6875? Do you have a linksys router?
Router model / make won't make a difference to what ports need to be forward, just how you actually go about doing it.
Well I guess I will try to open them individually.
under999 said:
Some you saing port forward each port as in 6873 to 6873, 6874 to 6874, and 6875 to 6875? Do you have a linksys router?
Click to expand...
Click to collapse
I did "Any to 6873" and etc. Just changed the destination port number for each one since "6873 to 6873" didn't work for me.
Are you guys able to connect to your pc from an outside network with the splashtop thats included in the mycloud or did you purchase it from the market?
I have port forwarding set up, added the pc and WAN ip (not local network ip), enabled "internet discovery" in experimental features on splashtop streamer on my pc and its still not working. I have no options to add mac address, just name, ip, password and port.
Splashtop is now $0.99 so i may just go ahead an buy it so i can use it on my other devices as well if the built in one doesn't support this.
Mine works well...after I set the ports to forward.
However someone did warn me about doing this and lack of security...
fone_fanatic said:
Are you guys able to connect to your pc from an outside network with the splashtop thats included in the mycloud or did you purchase it from the market?
Click to expand...
Click to collapse
Yes, I am able to connect from outside of my network. I am using the one that came with the TF. I believe the one that comes with the TF has a custom resolution of 1280x800 just for the TF. Where the one in the Market Place highest resolution is 1024 x 768. I tried both and the TF version looks much better. There is a area when you have to input the mac address for that machine. My port for one of my pc is "6873-6785"
dazz87 said:
Yes, I am able to connect from outside of my network. I am using the one that came with the TF. I believe the one that comes with the TF has a custom resolution of 1280x800 just for the TF. Where the one in the Market Place highest resolution is 1024 x 768. I tried both and the TF version looks much better. There is a area when you have to input the mac address for that machine. My port for one of my pc is "6873-6785"
Click to expand...
Click to collapse
Thanks for that info. Do you remember where you put the mac address because i don't see it when attempting to add a new computer.
UPDATE
Nvm its working, maybe PC was off when I attempted to connect earlier from outside my house. Didn't need to put in Mac address afterall. Just wan IP and password I set and forward the ports.
Thanks guys
fone_fanatic said:
Thanks for that info. Do you remember where you put the mac address because i don't see it when attempting to add a new computer.
UPDATE
Nvm its working, maybe PC was off when I attempted to connect earlier from outside my house. Didn't need to put in Mac address afterall. Just wan IP and password I set and forward the ports.
Thanks guys
Click to expand...
Click to collapse
Cool glad you got it working. Now, I remember its not the mac address its the Wan address. The most important thing is the listening port 6783,6784, etc,etc,, depend on how many pcs you want to access.